You know problems and situations happen but they always maintained a great attitude about everything. And everything ended up working out.
Satisfied with customer service, timelines and professionalism. I didn’t receive an appointment confirmation nor did I know about the service recommendations until I got home.
It was okay service until the guy that service my oil came and told me that My driver side window was down. He stated it went down by itself. That was not true. There was tape on the side of the window control inside because the passenger side window switch was not working and I had tape there for over a year to remind myself, not to touch it because once it goes down. I couldn’t bring it back up so I asked him did he touch it and he said no it just went down by itself that was not true. I’ve been riding around with the switch in the back of my truck for several months now and that tape has been on my window for over A year and I know not to touch it and of course he didn’t know not to touch it. It probably even happened when he was doing a check of my truck because he did show me some things that needs to be changed. like the filter behind my glove compartment, which was filthy I needed to change that so maybe when he was checking my windows and everything inside he touched did not knowing, and he didn’t know that it would not go back up, never has ever gone down by itself without it being touched I was OK with that and I left Happy that I had gotten my oil changed
Great experience as always. Anytime I visit this store, everyone is a priority. They have an amazing staff and manager, who is very hands on with your issue. I have a pleasant experience anytime I visit.
First visit and I was especially impressed with the associate who worked us. Very professional and helpful!
The manager was super kind to the people waiting and gave honest advice to other customers who came in. The associate who checked me in and out was super honest and kind as well. Much better experience than expected due to these two guys.
I was very satisfied with a lot of things, like how fast my car was worked on, the conversation I had with your employee and more...
I was told that I needed all 4 rotors when I don't actually need rotors at all. I was quoted a ridiculous price and also was charged $39.99 for the break inspection. I had front breaks done at the dealership in November and was never told I needed rotors. After my visit I took my vehicle to my step mother who was a service manager at Mais for several years. She inspected my breaks and said the rotors were fine and didn't need to be replaced. I feel like the service man tried to take advantage of me due to the fact that I was a young woman who is also seven months pregnant. It is not likely I will visit this location or any of your locations in the future. It's sad that a commission is more important then honesty especially when customers rely on you for safety involving their vehicles.
Justin@the front desk extremely courteous and patient with my questions
Service writer was friendly and accommodating with scheduling a time for my service. The manager Scott was knowledgeable and worked to make sure I had a great experience
Cedric and the other guys have excellent customer service skills.
Very communicative and explains the service upon other recommendations as well
Cedric came to me and explained the difference of the lifetime alignment and a one time alignment and that help me to ae my decision
I had a great experience because of Justin. Justin was a brother, fresh air very friendly and personable. he made me feel like I was an actual appreciated customer before I became a customer that in itself will keep me coming back. Great job, Justin.!!!!
The associate Justin gave great customer service. He was quite friendly, acknowledged me immediately upon entering the store, and kept me informed about my car service. An asset to your company.
Staff are very friendly at this Midas. Problem is that they are not time efficient. I was told that replacing two tire sensors would talk “ one hours tops”. I came back an hour and half later and they said it wasn’t linked and it would take longer but no idea how much longer. I am not even sure that the job was even partially done. I couldn’t wait longer so I left. They charged for full service and said they would have finished it had I stayed. I called twenty minutes later and the technician who was working on my car said that it would take another one and half hours to link the sensors!! Now I have to commit another day of my busy schedule for completion of the job. It was a frustrating experience. I will not go back and do not recommend this Midas location unless you have all day and willing to sit there for hours for a one-hour job!
I not to long ago had a bad experience at this location and I had someone to recommend I give them another try. This new crew is amazing !!! Everybody was friendly and nice! But $17 to change a $3 lightbulb is insane !
as I arrived a technician/front desk person met me in the parking lot. He was so friendly and welcoming . I explained some things about the vehicle and he made notes and took pictures with his Ipad. The service was prompt and efficient.
The office associates were very pleasant and knowledgeable. Although, they talked me into replacing the air filter, everything else was good.
I had purchased 2 Groupon blend synthetic motor oil /tire rotation and one full synthetic oil change. Was recommended not blend for the Lexus. Could not access the account for the full synthetic Groupon. Was told 79$, but ended up 88. Still great service and clean place, will probably return with the Rav 4 for full synthetic Groupon .Thanks Midas. Nice job with great staff
Mr. Scott B. was an awesome manager, kept me updated on progress; and Tony C. got my truck repaired and explained the process!! Great guys to work with!!
The team were very knowledgeable and professional! I was greeted at my car upon my arrival. I observed the manager training a new employee while I waited on my vehicle, you can tell he cares about his employee. I would highly recommend Midas on hardscrabble to anyone!
Courteous and knowledgeable. Didn’t try to pressure an up sell.
Aaron did a great job on my oil change. He was super fast
Everyone there was very kind an helped with all my questions. The service was fast an my car is running very well. Team was great
communicate an approximate time and call the customer when the vehicle is ready. listen to what the customer’s request and concerns may be.
Did not get a reminder for when my next oil change will be due. I had to ask. Extra service charge not mentioned when I purchased Groupon.
Scott and his crew were amazing!! This was my first visit but definitely not my last! This is my new home for all my car care needs! The communication was the best and Scott was cleaning the bathroom constantly!
I think charging you 4999 for oil change plus $20. Label is a little outrageous plus charging me for the parts.
This is my 2nd time getting service at this location,the staff are very friendly and fast! I will continue to do my maintenance at this location
A longtime customer of Midas on Decker Blvd since 1993. Took truck (SUV) for squeeking back brakes. Only pads were installed, I was charged $179.00. Pads should've been warranted. Truck continued to squeek. Returned back to Decker, was told it needs rotors, cost would be 600.00. Decided to take it to another MIDAS-Hardscrabble Road, checked in at 10:30 am - left vehicle waiting for call. Did not receive a call, called at 4:00 pm, stated had not gotten to truck yet. Called back at 5:15 pm, truck still not ready, they closed at 6pm. So, I headed there and collected my truck-nothing done. No reason provided as to why? Very unsatifactory. Still need brakes checked, but will take to a more reputable company.
Be upfront with the pricing. On Groupon it should say that you are going to pay more
Customer friendly staff. Knowledgeable about product, service and response time which allowed me appreciation that my vehicle would be well taken care of!
Stopped by for RE torque of newly installed struts. Very friendly and accommodating staff. Got me in and out!!
I came in with a Groupon and that was not communicated with the employee who checked me out.
I took my car in to get the spark plugs changed and to have a check engine light inspection. During the changing of spark plugs, damage was done to my car and then I had to use the loaner vehicle because they did not have the part that was damaged and had to wait several days before they got it. When I was called after a full week that my car was finished, it did not drive the same as when I took it in and now had a new problem with the transmission, however they told me that the car was running great when I came to pick it up. I had to bring my car back in to get it checked out and they said that it was just unfortunate and nothing wrong on their part. But again, the issue was not there before I took it in and all they did was tell me to take it to a dealership. I spent over 700 dollars to have a new problem.
You have to be a millionaire if you need work done on your vehicle at Midas
Emmett was upfront when it came to the cost and let me know if I didn’t get a certain service done what would in the future
Knowledge and friendliness of associates. Clear communication of diagnosis and service to correct issue. Timeframe to complete work.
Professional and friendly staff that explain each details. I feel great about the work done.
Management was very nice. Spoke had friendly conversation with the manager, and technician.
Facts service and great customer service Joe was very helpful
Easy to make appt, convenient appt times available, explained everything I needed, check out quick and easy, friendly and knowledgeable
When I pulled up I was met with professional treatment. My auto was taken at that point. The issue was explained and suggestions were made to remedy the situation. Great group, great price.
Took a little too long ti get the parts. Seems they went to a different store. Honestly I think it was on the NAPA end but couldn’t be certain.
Absolutely nothing. I had a very good experience.
The associates were friendly and helpful. They kept me informed on the progress of my vehicle service. I would recommend this location.
I called the day prior to check on pricing and ended scheduling an appointment. Everyone was very nice and professional. I didn't have to wait long for my inspection service and the price was exactly as I was quoted.
Emmitt, manager and tech were all helpful
I asked before I left as well as when I checked in and during service to be sure to put air in all tires. When I left & had to return because it was not done the guy said it’s all right now. And all tires have 3-6 lbs more than required!
Price for the service and the friendliness of stuff
I know the guys there and have been going there for good service for years
The service was communicated effectively and clearly. The waiting room was clean and provided entertainment. They also provided fast and effective work to my vehicle. The workers demonstrated what repairs were needed to my vehicle for future purchases.
There were greasy hand prints on door & steering wheel as well as greasy foot prints on the carpet. I realize that working on cars is a dirty job. It would be nice if you could have a way to protect the vehicle.
Great service and speedy.
I have a 2018 Volkswagen atlas. And the preset in your system states that I only need 4.7 quarts of oil for an oil change. Your techs did not do a dipstick test after my oil change, and I was sent home with my vehicle notifying me 6 hours later that my oil level was low. I brought it back the next day and it was checked and over 2 quarts of oil had to be added. The manager at this location was great and hopefully going forward the employees will be monitored better to perform the necessary tests afterwards to make sure that they did their job correctly
When my car's factory warranty expired, I began to use Midas. There has not been a time when I was not treated with the utmost respect or my car was not taken care of with the highest degree of expertise.
Poor communication as it related to Groupon ...did not realize that the Groupon was NOT for hi mileage and the cs person who was very nice did not explain it to me before the job was complete so that I could upgrade ...he explained it to me AFTER oil change.
The manager did his best but the tires were not in stock but ordered them and got them delivered fast
Because they were very friendly and helpful
Long waiting time, guy spill the oil.
Bought a Groupon and still paid $20 more due to .7 more oil. Then lots of upselling product that doesn't cost the value of the product.
ROOM FOR IMPROVMENT AT MIDAS
brought my own parts in to get replaced (spark plugs and valve cover gasket), was told MIDAS won't use customer provided parts, that's crazy, but ok fine, whatever......I'll remember this in the future.Someone opened the valve cover gasket packaging I brought in that CLEARLY says "if opened, cannot be returned". Manager said he's put me in the system for an oil change to make up for it which I'm ok with....but instead of telling me about the mistake initially, someone tried to put tape over it and made a poor attempt to hide the fact that it was opened. Probably an honest mistake, but no one owned up to it which is the sad part.Most all of my sensor clips were broken during the process of disconnecting them.Somehow they broke/damaged a sensor wire and replaced it, but failed to route the wires properly/cleanly and didn't put wire protector or tape on them. Just left them bare and dangling all over.professional level 6 out of 10. Taking pride in your work seems to be a thing of the past.
Joe was great from the start. Got me in there and out of there for an appointment elsewhere. Lee did a really good job with my vehicle. Very thorough!
This is not my first service with Midas, it is my second. However, after my first experience it was the first place to come to mind.
All the employees were very pleasant.
The friendly and professional staff(Tony and Emmit) made for an enjoyable visit.Im a retired Service Manager(Monro) so I am probably more critical than most,when it comes to Automotive shops,and these guys are exemplary..Even the tech(Dante?) Was professional and polite.My compliments.
Courteous and professional staff, a quality experience
Not charge customers for incomplete service
The personal were highly professional and greatly appreciated their candor
I know I will receive excellent service at this location.
Employees were cool and very knowledgeable, friendly, and helpful
Very efficient and helpful
The staff was Very professional, very helpful and the work on my vehicle was completed in time.
Oil leaked out in driveway when I got home. Also oil usage indicator wasn’t reset.
Joe open and friendly.Only reason may not be back: it depends on the work that needs to be done.
Good price, good service, convenient
They guys did a great job with my oil change but I mentioned to them, there should be doughnuts to go with the coffee in the morning. I am new to the area and may return to the Hardscrabble location.
Your Team Member, Joseph was very professional, knowledgeable & kind regarding my recent visit to Midas for a Rear Brake Inspection.Kudos, on a job well done!!!Best regards,Mrs. RA Hinnant
Customer Service was on point
Awesome customer service all across the board from everyone!!!!!
You can prove the overall customer service of the staff. Tony was very rude, And the overall experience was horrible. They gave me a Quote for brake pads which was over rated-Higher that going to the dealership. I think its a shame how Midas is getting over on people. The worst service ever.
Of the way they speak to you and their professionalism; and explaining your the problem to you.
I made an attempt to make an appointment for my oil change on the Website. I was told that I would be contacted for confirmation. This did not happen. However, when I went to the shop at the time I had entered as my appointment time, I was greeted with the utmost professionism and expertise. I stopped going to my dealer about 18 months ago and started going to this shop at the suggestion of my husband. Since that time we have purchased tires and had oil changes. I really wouldn't go anywhere else. I matter who greets you, you can rest assured that you will be treated special! Thanks for taking care of my car!
The communication about the issue and why warning went off. Friendly service was provided.
I initially made my appointment online, and was sent an email to confirm my appointment. When I arrived there was no record of my appointment. The clerk admitted that he wrote my name down wrong and was able to prioritize my Jeep. One of my services included a tire rotation, but they charged a separate fee to balance the tires, I thought that was overkill. When the dealership rotates my tires, it is understood that the tires will be balanced without nickel and diming me.
This was the best car service experience I have had in 20 years of living in this area. The staff was courteous and thorough. The technician went well beyond what I had requested in trying to identify the problem with my brakes, all while promising not to charge me an extra cent if they weren't able to identify an additional problem. The staff didn't try to upsell me on a service a single time, and their communication about what they found with the car had a level of detail and professionalism that I haven't found at other car repair locations in this area. Absolutely fantastic service.
I brought a 03 Silverado 4.3 in that was cranking but not starting. Your diagnosis was new spyder injectors for $1,500. I decided to install them myself. Cost - $169.00 for a remanufactured set and 2 & 1/2 hours. You guys charge quite the hourly fee for that. It still wouldn't start. I then replaced the distributor cap and rotor and it started right up. Runs better than it has in a long time. People hate it when they are asked to spend $1,500. for nothing. The tech said if it wasn't the injectors then my engine was shot. I would suggest that tech needs more experience.Darrel George
Everyone was so nice, polite, and very personable. The service was quick compared to other places I've been. They explained everything in detail of what I needed tk keep my car in proper working order. The chairs were also so comfortable.
I enjoyed the compassion of the staff at this Midas location. They showed how much they truly cared. I also enjoyed seeing a full detailed report of the inspection with pictures. The staff also walked me to my car and showed me the problems that were presented during the inspection. They also explained why things needed to be done in a clear and easy to understand manner. Overall, the service was very good and extremely informative. I will definitely be going back to this Midas as needed.
Because of product availability in tire selection
You advertise a coupon with a lower price. But then you add on additional fees above the taxes and all disposal fee. to me. I think this is a marketing sleight of hand, and it is dishonest.
The service was very professional and prompt!!
They did not know that they could not flush a 2017 Ford F150's transmission, they said it did not have a dip stick
My car was originally being serviced at ntb and was told I needed a catalytic convertor because my car started smoking during the test drive after installing breaks and rotors. Midas checked my car out and that was not the case. I already knew I needed spark plugs replaced so the expert did a manufactured check and advised what all I needed according to that. My car is running like a brand new car again. Thanks a lot for your expertise.
Emmet Garcia was very informative. He was open to communication and understood that I was just trying to get the best service with my car.
Because after trying my Chevy dealer I was told that I need to wait 2 weeks before they can even take a look at my truck so i went to Midas and they helped me right away and gave my truck back the same day.
The midas team was wonderful. I have no complaints about my experience.
Didn’t know who was the manager. Lack of communication with the shop and front desk. Only one machine to pay through. Lack of authoritative management. In all, good business and customer service.
Staff was friendly, professional and so helpful
you can't I will never use Midas again
Communication skills was excellent price was excellent the are was excellent all over all experience was excellent then boys need a raise
They were able to correct a tire pressure issue I was having
Great costumer service, the guys explain everything that my car needed and what was a priority.. I will definitely be coming back.
The associate was friendly, he was 3 weeks into his position, explained the service, I also was engaged by the manager. I will need tires a associate that helped perform the service explained the tire issues and alignment that was necessary and also gave me a suggestion on tire options and a printout estimate. I’m going to pick a tire and purchase soon at Midas!
I tried to schedule ahead and no one was interested. I dropped off and clearly stated I had a leaking issue, my tires and brakes are old and need to be checked, I needed an oil change, and tire rotation. I kept hounding I need the car assessed and confirmed they would call during the discovery. Instead an hour later I get a call the car is ready. I questioned the thoroughness and was told everything was fine.Instead, my tires were not rotated, they were not inflated (they were way low), my car continues to puddle oil under my car in my new driveway. Essentially I may have gotten an oil change but nothing else.
When entering the store, we were immediately greeted by friendly staff. We were taken care of immediately. While the work was being done, we were provided with a courtesy vehicle enabling us to pick up a few groceries only a mile away at Publix. While there, I received a call concerning the results of my vehicle’s inspection. Recommendations were made which included a price quote for all proposed work that was needed on my vehicle. In addition, the visit was completed within the proposed amount of time. Overall, an excellent experience. Thank you, Midas.
Good service and awesome professional guys doing the job
I must have miss read the answer when I answered, I was highly satisfied.
First, the price was more than I was expecting to pay for my oil change. I asked for a fully synthetic oil be used because I noticed some hesitation after they changed my oil the last time (which was my very first time using Midas for my oil changes). I shall see how my car performs after this, my second oil change with them. And, second, while everyone was super friendly and courteous, when my car was returned to me, my radio station had been changed .
We were walk-ins who had our vehicle checked out with no wait and reviewed service needed right after that. Employees were very courteous and up front about what needed to be done now and what could wait.
Great service, quick in and out, friendly staff, clean shop, and my truck was grease free inside and out...Give these guys a try 😀
Everyone was very nice and I really appreciate them for looking after my car. I could have been out of thousands of dollars. I appreciate their honesty.
Associate was very friendly and explained that there was a wait but that they would have me in and out in no time. Oil change only took about 20mins.
Technician explained everything needed. Service was quick. Staff was friendly and professional.
Great staff. Did a lot to help me take care of my problem.
Went in without an appointment. Very quick and courteous.
Have products in stock. You were out of windshield washer and the filter for my oil change. The bathroom was disgusting..I took pics. Fulfill what you say. I had to ask for tire rotation and windshield fluid after car out of bay. Poor service
I bought s Groupon that stated I have to pay tax, oil if over 5qt and a $2 disposal fee. When I was there I was told my car needs special Oil which is extra (that was adjusted) and I had to pay a service fee that was not disclosed on Groupon. I ended up paying almost $26 on top of what I already paid for a regular car. That double the price of what I had expected
Customer experience at it best great job guys my car is better than before I’m very happy.
My questions were answered
The gentleman's name was Jimmy Herlong. He was extremely knowledgeable and helpful in explaining the benefits of the service.
I used a groupon for this service. The use of the groupon was easy. I feel comfortable taking my car to this location and feel that only necessary items will be fixed on my car and they don't try to upsale me in anything.
The staff at this location are always extremely nice, helpful, and never try to take advantage of customers. I go out of my way to always go to this location because I actual trust them. They are honest and open with me, and I reward that with my business.
Justin Smith & John Dieu had excellent customer service skills.
The experience is great I understood everything that the associates were telling me with the issues that I had which made it a better experience to bring my car.
When I called to make the appointment for the oil change, I asked what the price would be, I use synthetic oil. The gentleman said oh about the same as your last visit. When i looked at my bill, it was much more.
The staff for friendly, cordial, very respectful, and eager to help. I was very impressed with my overall visit. The locale was clean and comfortable. My only suggestion would be to place one of the outside seating in the shade, under the tree
Was in town on vacation. Had a nail in my tire. Team was efficient and professional. Well done!
Just took a long time for the oil change.
Did not realize the price of the oil change before hand.
Associates were very knowledgeable and greeted me with a smile. Store manager chas maye was very helpful in my needs. I highly recommend this store to anyone for their vehicle needs!
Great price and great service
Customers service with top notch details about your car is everything...
"Reasonable prices, great service. "
I took my car in to adjust my break drum and emergency breaks,I paid for both it they did not fix the emergency breaks,they quoted my a price for a few oil leaks I had, I scheduled an appointment and I thought they fix the problem but my car was leaking wort and I left the shop with a check engine light on which I never had before,I took my car back for them to resolve the problem but the shop wanted more money to fix the problem they was supposed to fix from the first time,it’s sad I paid about $800 and received this kind of service is sad
"Showed up in a suit, heading to a funeral within 2 hours of arriving. I was quoted 45 minutes. I asked, ?is that realistic?? I was assured that they?d have me out by then. 1 hr 20 minutes later I was being stared at awkwardly by the manager. There?s a lot "
"Just arrived from overseas with our car. The tires were in BAD shape! The guys at Midas gave us a great price on 4 great tires and got us back on the road the very same day! After taking the wheels off they noticed some extreme brake wear in the rear, whic"
I went in because there was something wrong under my car. I called first and came in. They took no time to get my car fixed. I was greeted and my needs were beyond met! They definitely made sure I was taken care of. Customer service was great from the init
Midas did a great job with my last service ! They diagnosed the problem correctly and fixed it for a reasonable price.
Very professional staff working inside. They seem very knowledgable towards customer concerns and notified me about my car and when it was finished. I was very satisfied how quickly it went and how fast they keyed me in for an appointment!
i took my 2002 subaru outback to have the ac checked they wanted $2340 to fix my ac i go to another mechanic he replaces my ac belt and my ac went back working fine only charged me $111.88 big differance i cannot recommend midas for nothing please do
"OMG, this place is amazing. Made an appointment online but was running late... NO PROBLEM!!! When I got there, they got me right in, explained everything, and was the exact same price quoted... It only took 45mins.... I will be returning...."
"Demetrius offered excellent customer service, friendly service. Very knowledgeable! "
Took longer than expected otherwise they did a good job
Was heading home 2.5 Hrs away just before closing when tire sensor came on. Stopped to check and found small hole in tire. Was right before closing but Rich took care of it anyway. Fast friendly service and a piece of mind.
This particular location has worked on my vehicle a total of three times same issue now here it is time number 4 and now they?re telling me to take it to a dealer why when you are the one working on it
Midas always provide me outstanding customer service and great rates.
Great service. I will definitely be a regular.
Rick and Rich kept me informed about my car repair, needed service, and recommended service.
Experience was great. Had wheel bearings and hub replaced on right rear wheel.
They did a brake check, price too high
"What great service I received when I went for an oil change. Fast service, friendly staff! Would definitely recommend them!"
It's a good idea to get as a reminder
They always great. I love the service here go see cindy
This business was awesome. Great customer service and quality work.
Great service and customer service
It was amazing and the technician was really helpful
Very fast and friendly service!!!
Great customer service very knowledgeable
Service was great and it did not take long
They checked out the truck from top to bottom and made some good recommendations
Great service!!!!!!!!! Friendly staff!!!!!!!
Great service great people
"I?ve been coming Midas for over a year now and I know Mrs. Cindy doesn?t change oil but she?s changes everyday lives with her personality! The nicest, most sweet person in the world. She always makes you feel welcomed and happy once you leave!"
Fast, reliable service! Great customer service
Waiting time excellent. Staff very nice
Got an inspection required for Uber. It was done quickly, but Im not sure of the quality. My brakes passed the inspection, but squealed as I left the parking lot. I had them replaced at Firestone a week later.
Cashier was friendly and professional. Technician did a great job.
I was in and out, within one hour. I got an lyft inspection.
Service was great, as usual.
Nice people and fast service very friendly .
great service they have provided
Nice work go over and over again
Always great customer service and car service!
Great service. Quickly and efficiently done.
I went in to have my vehicle inspected, and was very pleased with the service. And have all intention of going back for my oil changes and other services.
molly was inspected to drive for Uber
