Called ahead to get a wheel alignment. Ask if they had availability at shop. The manager said ‘sure, we have availability to get you in, come on in’. Checked in around 11 am. With no feedback, at 1:30 pm I asked the manager for an update. He said that I would likely be another hour before he could pull my car in. I asked for my keys back and left since I had a 3 pm meeting. When I was leaving, I asked why he said it was ok to come in to the shop. He denied that he said there was any availability. He is a liar. That was the only reason that I came there after calling several other shops that said that they were busy.
They told me it would take 40 minutes. It took almost an hour and they did my oil change lay, so I didn't get a sticker on my window or my oil change indicator never got reset.The kid said he was rushed but I told them when I got there that I had another appt. Coming up and they assured me it would only take 40 minutes, AND I didn't even have them rotate the tires!
Service was explained clear. Future service that will be need soon,too. Very polite and patient with my questions
Before I was to pick up my repaired vehicle, I called and told Midas to make sure my tires are inflated to the correct pressure. When I picked the car up, the tires were still under inflated.
District manager Nick is assume!!! Very good at what he does.
Your associates Mark and Shane who serviced my vehicle exactly knew what was required and kept me in the loop.
I trust the staff. All my visits have been top notch
Mark Tanner as always was wonderful
My service advisor was excellent. I trust him.
Shop very clean. Manager very friendly. They completed what I wanted
The manager Derrick was very fair pricing my service
Everything was explained to me. The manager went over all the inspection results and gave me options. I appreciated the honesty. I have found a new place to have my car serviced. Thank you
I’m a repeat customer. Always treated well.
Staff was very friendly and helpful
Staff is extremely professional and knowledgeable. Personally engaging!
Friendly and fast service. Liked the text message updates while my car was being serviced. Will definitely go back and recommend to friends and family.
The staff was so nice and very friendly! Answered all my questions and was very helpful with everything!
The manager Derrick Dalrymple is extremely rude and disrespectful to his employees and customers. My technician Mark Tanner was Great. I would have rated my overall experience highly satisfied if I didn’t have to deal with Derrick. Derrick brags about how much money he makes this location, however, I wonder how much money he will make you once he runs off customers that have been coming to this location for years.
Fast, friendly service. Only recommended service that was needed. 7th oil change free!
The employees are always pleasant and professional and the prices fit my budget plus the coupons are an extra bonus.
They got my car in right away, showed me other concerns on my car, fixed an existing issue for free, and got my oil changed all in a timely and affordable manner. Excellent customer and mechanic service!
It was a great experience but with the purchase of the tires i was confused at first but it was explained to me.
Staff was very friendly and knowledgeable, they explained everything to me and why the work was necessary. This visit was an absolute pleasure .
The manager and technicians were very courteous, knowledgeable, and professional.
At this point, this is the only Midas location or shop I go to at all. The associates are always incredibly kind and knowledgeable and explain everything in detail before they work. They go above and beyond every single time and make me feel like a highly valued customer whether I’m there for 30 minutes or 4 hours
I worked with your team Member MARK.He took good care of my car and explained to me in detail in what was needed to be done in a very professional manner.Highly satisfied with him.
MARK IS WHY I CONTINUE TO GIVE MIDAS MY BUSINESS
Derrick has the upmost integrity kindness and skill. He is awesome at what he does and I hope he is recognized for his over and beyond work ethic.
Derrick and Mark are very friendly. They explained the suggested items but are not pushy. They respected my decision. Derrick also mentioned to me how to apply for Monroe rebate.
Great service and professional manger
Good communication and inspections helped me understand the condition of my 12 year old vehicle.
Because they were thoughtful, and I plan to visit to get my tires replaced.
Because every time I go to Midas they are so nice and courteous. They also seem like they care and is very specific about explaining issues with my vehicle to me.
He explained with pictures and detail. What needs to be done now and what needs to be done in the next 6 months
The service was great, and the explanation after the service was explained to me as to the matter of bringing my vehicle for service.
I wish I could remember everyone's name, but Everyone I encountered was extremely helpful and knowledgeable. I took my car to another shop previously, charged $1500 and still didn't fix the problem. Midas, took 25 minutes and found it quickly. My first stop will always be Midas for any future car needs! They looked out for me and took care of me like family. I can't say enough, because I though customer service like this didn't exist anymore.
Attention to detail in friendliness.
The Service Manager and Assistant Manager are focused, friendly, and considerate.I have been a customer for seven years and will continue because no matter the issue with the vehicle they call to inform you of the problem and list options for your consideration. Then once you make a decision they always detail the pricing and adviseyou to do this first and safety is paramount. They are the best for serving both my vehicles.
I was made to feel extremely comfortable during my visit!
EXPLAINED MY VEHICLE PROBLEMS WELL.
Person explained what had to be done with great care.
Everything was as good or better than expected. No bad surprises. The manager stayed to help get me checked out even though he needed to pick his children up at the hospital.
The staff was kind and remembered that I am a repeat customer. They took care of my car while I was at work.
manager/employees were professional and courteous and answered my many questions
Ease of scheduling, quick service, nice amenities in waiting room, reasonable price for quality work
The employees at this location were very friendly. They were incredibly helpful and informative and it didn't feel like they were trying to take advantage of someone who doesn't know a lot about cars. They were just telling me the facts and the level of urgency of the repair
Professional and courteous staffExtremely clean environment Clear explanation of all services and costs
Excellent service, always friendly and highly attentive associates that explicitly explain what is being done and how much it will cost/the time necessary
Mark is awesome, explains everything and very courteous
As soon as I walked into the facility, I was met by an associate who took down all my information, and within minutes, my car was pulled into the bay. I was kept in the loop with respect to the progress of servicing my car. I was in and out within an hour.
I was greeted when I came in ,I feel that they care about you and your car,I will be back.
Customer Service was great. Derrick was a pleasure to work with and he explained everything in detail. He was also very nice and polite.
Able to get in quickly and the issue resolved quickly.
Overall excellent experience
I am very satisfied with my Midas experience.
Staff members were kind, helpful and explained things.
Thank y’all for being so good to people and actually making them feel like a valued customer versus just taking peoples time/money! Y’all really make stressful costs a lot less stressful by being so hospitable:)
very friendly staff. easy appointment setup. Clearly explained what was needed and the cost associated with it
The staff was friendly and welcoming. Derek and Mark took care of my vehicle and made sure it was ready for my trip.
The manager, Darrick, was extremely friendly, helpful, knowledgeable on the service he was providing. He continually kept me up to date, and helped me get the best deal on tires. He then said if I need anything big or small he’d be happy to help and check things for me. He even had a Christmas tree that customers could make their own ornaments for. I made a Star for the top. One of the kindest people I’ve met.
The manager was extremely friendly. I was in and out within 45 minutes. He went over my car in detail explaining what other services were available. I will highly recommend this location to anyone who is looking for car service.
I haven't drive the car enough after the service to know if everything is good prior the survey. To soon to say
It was nice that the technician provided me updates when there was a small delay in getting my vehicle started.
This is my favorite shop to get my car worked on. The staff is smart and friendly and informs me of what is going on. Great communication of how and why and pricing is superb. Mark is always super helpful with top-notch customer service. The manager who rang me up was also excellent at well.
The Crew and Mark are outstanding and the NEw Manager is super thorough.
Mark Provided excellent customer service and was very knowledgeable
Mechanics were very personable and explained everything that was wrong to me clearly. The mechanic, Mark, was especially personable and helpful during my service experience.
Mark is always super friendly and kind. Respectful of customers.
F 250 Ford truck rear brakes and back plates replaced. Repair order 0167160 estimated cost $1,902.70A few days later the truck went to a different autos service center to have the front-end reviewed. I was then notified Midas did not do the repair work will and it needed to be done over. Why, Axle seals leaking badly, brake hoses twisted as a result of incompetent, sloppy workmanship. I have photos...
When I got back in the car I realized that the tire pressure light was still on and after I got home, the tire pressure caps/covers were missing from the new tires that I bought.
Friendly, quick, reliable service
The attendants are super friendly and helpful.
The manager Steve was very professional very nice and answered all of my questions and quoted me the price that I was given I would highly recommend him to anyone
Mark and Steve did a fantastic job of providing me the information I needed to fix a unique parking brake issue. Additionally, Mark provided me the necessary information for rear brake repairs as well as new tire replacement. He went above and beyond by calling me to keep me informed of the parts shipment as well as the ongoing repair. I have used this MIDAS location for many years and Mark and his team are superb at customer service and car repair.
Mark the manager is the best. I would have to say if it wasn't for Mark all these years at the Far Hills store I would have taken my business somewhere else. Even after dealing with all the store managers that have no clue how to treat a customers. Mark knows his stuff , he explains everything, he a nice man and he is not out to screw anyone. If you don't keep him and try do do everything as company can do to make Mark happy, than you should close up your shops and find something else to do.Chris the tech is awesome too. He knows his stuff and good mechanics are tough to find.Don't lose him either
Mark was extremely friendly and explained things thoroughly. He showed me the problem and assured me it was fixed.
Very knowledgeable and courteous employees throughout. Steve and Jesse work together like a well oiled machine and we're multi tasking and pleasing everyone who entered the shop and it was a busy Monday morning. I was thoroughly impressed. This will be my go to service station for all my needs.
Last minute appointment to determine what was wrong with my AC, very efficient process and excellent customer service. Thanks, Mark!
The team is a great combination of friendly and candid. Straight shooters.
Mark is the best employee at that location. He is always so helpful and goes above and beyond
Was supposed to get all wheel alignment, but there was a problem with the machine. Arrangements have been made to reschedule
Please tell your associates that their diagnostic fees need to be charged for once. I had one issue that took an hour to be resolved but I was charged for three hours.
I took my car to the dealership where it was purchased for its first oil change, and it took them over 5 hours. My brothers' truck is having problems and I'm pretty sure you'll be getting his business.
Internet scheduled appointment did not coincide with location appointment capability. My Oil change happened more than one hour after check in. This same situation has happened in the past.
Don't know the benefit of an appointment when the bays were all full and it was 6 hours later until the work was completed.
Great service and customer service every time I go in.
Everything was extremely easy and clear to understand, this is a great location with a great team. I’ve been servicing my car here since I got it, with only a few tires and oil changes done elsewhere for convenience sake, but for any major non-engine work, I will definitely be returning.
Mike, from the Dayton location off of Far Hills, goes above and beyond to schedule, communicate, and explain everything to you. I always go to this location for the friendliness and competency.
2 words; Mark Tanner. The guy is PHENOMENAL!!! Mark was the senior guy today. He's training a few new folks while keeping things going. He's worked on both of my cars previously, so he knows what he's getting into.
I was very satisfied with your associate Mark who worked on my vehicle.He was very very professional in his approach to the service which was supposed to be done.He made sure to explain me everything in detail and made sure that I understand everything.
The guy was not bothered about the vechile. His main motto was money. Never ever visit again
The staff was great. I know they were busy and got back to me when they had down time. Felt better after picking it up since they told me problems they found with the vehicle. Overall great experience!!
"My ""Check Tire Pressure"" message appeared on my car screen. I just had air put into one tire two days ago. I called Midas and spoke to Will. He said if I could get my car in by 5:30 p.m., he would take a look. Turns out the rear tires needed air. I am alwa"
"This was my first visit to Midas I only needed an oil change and this was like none I have ever experienced! They were extremely thorough, checking and managing car details that other companies had never done when doing an oil change. The staff was very "
I went in for a regular routine oil change and was told I had bolts loose for a repair done more than 6 months ago when the car had been in for service since then with no issues. I was never asked what oil change I wanted and the highest oil change was done with any questions as to what I the customer wanted done to my vehicle
Oil filter and tire rotation
"I am very happy with my Cooper tire purchase and the free future care that comes with it. I just wish the Midas website that allows you to book an appt. let the individual shops know exactly what the appt. is for. Otherwise, no complaints."
Always pleased with Midas.
Midas servicing is good. Good response
I pulled into Midas on Far Hills when I noticed a problem with my vehicle, I didn't have an appointment, but Brian fitted me in. They took care of my truck and my baby is driving good as new again. I really appreciated the time, care and professionalism. Thanks again for all your help.
Work well done. Very knowledgeable technicians were available.
"I brought in a 55 year old Triumph for a muffler change. I furnished the replacement muffler and parts. I?m sure the job was all a bit out of the mainstream for these folks but they did an excellent job. Great, friendly service. "
I love this Midas store. I always receive great service there! The manager is friendly and helpful! This is the only place I take my car for service. The mechanics are knowledgeable and honest
"This location charged me $128 for a routine oil change. Mark does a good job at dancing around complaints and talking too much, confusing the customer, leading them to spend too much money for what they could get cheaper elsewhere. I could've bought this '"
Always good and friendly service.
"My appointment was for 4pm, I was told my car would get in at 4:15pm and that it would take approximately an hour. I didn't get my car until almost 6pm. Unacceptable time for a simple oil change!!"
No pressure, work performed on time
"Scheduled an appointmet based on time sensitivity, needed early appointment with any ?otential work being complete by noon. The appointment was scheduled for 8 a.m. for an estimate and any needed maintenance on breaks. The worker (unknown?) Repeated my nee"
"While the repair was handled expediently, I was in a position that the vehicle was inoperable and had to have the repair completed quickly. That said, I felt that the cost of the repair was somewhat high, feeling that I was in no position to compare repair"
They had two cars they were working on and only were working on one of them and most of the time they were sitting not working. So my appointment was at 1pm so I got there at 5 mins early at 12:55pm so then because they were being lazy I didn?t leave till
After waiting over an hour past my scheduled appointment time for an oil change my vehicle was taken back only to be told the dipstick was seized and I was out of luck and they couldn't perform the oil change. I mean really? I thought they had mechanics
Great job. I have been using this location for all my service for over 20 yrs.
"In the last visit with the Toyota, the technician showed us and priced repairs for issues found. It was no surprise the rear brakes were due and the job was quoted at $500*. The other issue was for the rack and pinion unit quoted at $1000*. I returned to "
I took my almost 11 year car in on 02/27/19 for some front end noise. I was immediately greeted and the were happy to help me out. I waited just over an hour while my vehicle was inspected. The manager and technician came out and complimented how well care
Always professional and it's nice to be able to schedule appointments online
I took my '09 Yaris in to get a new muffler. They put on an aftermarket muffler that is considerably larger than the OEM unit they removed. It began knocking against the bottom of the car almost as soon as I drove it off the lot. I called requesting that t
Didn?t tell me it cost 70 dollars to do a check engine test. Which other places do for free. Upon receiving the bill I was shocked. 70 dollars for plugging in a reader is ridiculous. Avoid Midas and there over priced shady stores.
can't trust Midas anymore
"Walked in for a high mileage oil change with $10.00 off coupon. Walked out with an oil change for a total charge of $32.16. It was exactly what I needed, what I asked for, and all within the hour--time enough to walk next door, grab an early dinner, and ch"
My tire had a screw in the tread area. They recommended a new tire. I took it to costco and the screw was less than half an inch long with no damage to the sidewall. Patch for free instead of $220 new tire. Watch these guys.
I have always had good service at this Midas location. I took my car in with a dead battery and an undetermined electrical drain on the battery. They put in a lot of time troubleshooting the whole system and only charged me for an accompanying oil chang
"Always open, direct and friendly. Calls back immediately,giving rundowns and expense.I am concerned about recently installed heater fan that makes a whirling sound briefly when shut off."
Great friendly customer service! Scott the manager was very helpful and knowledgeable. Thanks guys!
Midas said I badly needed struts because of bad wear on my tires and also my tires needed replaced right away.I spent $1400 on struts and then went to two different tire stores and asked about the current wear on my tires and they both said I could easily
Everything was terrific. Price reasonable. Took care of my problem. Very satisfied.
Midas does a great job with great customer service
"This afternoon I made an unscheduled stop at the local Midas facility with my Saab 95 Estate having experienced a flat tyre. The branch manager processed my request, immediately assigned a technician to investigate the problem and, thirty minutes later, th"
Nice. Good service. Pleasant experience
"I am literally sitting in the parking lot writing this. I stopped in for an estimate on an exhaust & the person ""helping"" me was absolutely the most rude idiot that I have encountered in a business setting. He acted as though he was doing me a favor by tal"
Everything went well very happy with the service
I just stopped in to the Midas location as my car started to make a strange rattling noise. They took me in right away and provided very courteous and professional service. The entire staff was nice. Very impressed!
Air conditioner works great now!
Good service. The guy at the front desk was super friendly. They were able to finish in time for me to take a long trip.
"Never take your car to Midas at 2900 S. Dixie Dr. I took my Pontiac g6 in for a simple oil change, picked my car up the oil light came on 10mins down the road. I called the shop back was asked to bring my car in the next day . Midas said it is the oil pres"
I didn't have an appointment, however was treated with promptness & courtesy. The correct wipers were installed in a jiffy and the price was competitive even if I were to diy. Thanks
I bought tires from the Kettering store. And they put them on and supposedly balanced and aligned them. So I drove my truck home and could not drive over 60 mph the balance wasn't right and the alignment wasn't right either. I took my truck back on Tuesd
"Bruce, Terry and the crew do wonderful work.I've been to many places trying to find good customer service, honesty, and ethics.I have found all of these here, and highly recommend this particular Midas Service Center."
Great customer service !!
"The service was good and the men friendly and courteous but I waited 20 minutes while the man who checked me in was ""on the phone"" before I could pay and leave. Another man stood and talked to me but said he was unable to check me out. I really feel that "
"I scheduled my appointment on-line and when I was contacted by the store to confirm, I informed them of a time constraint and that I needed my oil change and tire rotation done within 30 minutes. The person I spoke to assured me that the time constraint w"
I went for oil change today and the guy works there did an inspection for the car as well. He told me that one of the wheels studs needs replaced although there was nothing wrong with it. After talking to me about the problem we decided not to get it fixed
I called ahead to ensure they were open and was told they closed at 0700. I was in the area and showed up 5 min after I had called 0625. The service desk was dealing with a lengthy transaction and never acknowledged that he would be with me so I waited a g
