Reminder of service card sent. Easy scheduling. Friendly employees. Reasonable time of service performed. Thanks!
I was absolutely stunned that a simple oil change on a newer car was over $100. I was equally surprised that labor is being charged now. I don't recall seeing that before
Fast and Friendly service as always.
After calling for an appointment I was able to get in the following morning. During the inspection of my brakes to be replaced I was taken to the service area to be shown and explained the work that needed to be performed. Great service!
Great customer service and the cost was reasonable for what I needed
Be honest about prices. Stating that the coupon is $20 off oil change plus a tire rotation makes it seem like the tire change is included for the oil change price - $20. Instead the coupon was an oil change at regular price, and a free tire rotation. I paid far more than I was expecting and am unhappy.
Communication needs to improve along with being pleasant
The price was a little more than expected but everything else was great
Took me in before closing time and replaced my battery super quickly. Ann is the best!!
The staff was amazing. I believe it was Braden who helped me out and he was kind and accommodating. Will definitely be back.
Anne was extremely helpful and friendly. She's definitely an asset to your Business. I have recommended Midas to my Family for their Auto needs. Will continue to use Midas as my complete Auto needs. Thank you :)
I was greeted by name as I walked in the door by the manager. I was in an out within 30 minutes. That means a lot to me.
The muffler was loose. I was quoted $1500 and given a laundry list of imaginary problems. I took it to a reputable muffler shop and they fixed it for $78. I can't even.
I had a welcoming experience. I'm disabled and the Receptionist made my experience wonderful. The gentlemen in the garage brought my vehicle around and made sure I was all set for the next 3000, until my next oil change. I have nothing but good to say about the services at Midas. I will recommend to everyone that Midas is #1!
So when I called back to find out if my car was serviced. I was told before, I left, I would receive a text or a phone call.I did not. And when I went to pick up my vehicle, My service light was still on and window wiper fluid light was still on the gentleman at the desk had to put wiper fluid in my car and turn the maintenance service light. I had to bring the car back on the 23rd, because their was no oil in my car. I Actually question if they even put oil in my car because of all the problems I had when I went to pick my car up.
The guys there cared about me and to fix my car.
I've been going to Midas for years per my experiences. They explain everything, they'll call you if the find something else or might go over your budget. They Never try to pressure into extra work, they'll suggest what might need to be worked on, how long you can drive on it before that part will probably go out and will provide an estimate. Great for budgeting. Final, excellent customer service, regarding all staff
Have more friendly employees and have employees only do requested work.
The Midas team was friendly, knowledgeable, good communicators & quick. Great service!
Associates were rude and unprofessional. I dropped my car off for a scheduled appointment for a brake evaluation and was told it would take an hour. I returned an hour and a half later and the associate very rudely told me that they hadn’t gotten to it yet. They communicated no timeframe for completion. After finally completing the evaluation, some called me to very rudely communicate the quote. I said I needed to think about it. When I went to pick up my vehicle, it was parked outside with the front windows all the way down- in winter! I will never go back. If those people are so miserable that they have to be rude to customers, they should quit their jobs.
Always friendly and professional service.
Went in for a general check up, an oil change, and to diagnose a weird noise. There were a few additional issues that required more time than quoted, but Braden was clear in communicating that and was very sincere and apologetic about that. I felt like they really did a good job with inspecting every element of the car, to the point of even telling me about things that will be a potential issue years down the line
Honestly just doesn’t seem it’s friendly or inviting. The new manager talked down about the old manager. There was a small child in the waiting room as he came out of the office mad and slammed the door into the pop machine as he said things under his breathe in anger.
I got an appt quickly and the oil change was quick too. It was reasonably priced.
My car was brought in to have a muffler fixed. It had to be returned three times to be re-fixed as the welding job that was done was in adequate and fell apart all three times on the third time I just requested a refund and got the runaround from Ann the assistant manager. I was told I could come in the next day for the refund and when I arrived for my refund she was not in the building and no one there knew what to do. I did eventually get my refund a few days later, when the manager was in the building. They tried to make me have the shop re-fix the muffler, and tried everything they could to not give me my refund back the same person worked on my car each time and each time there was an inadequate job that was done shoddy work terrible service. I will never bring any of my vehicles back to the shop and I do not recommend anybody else does either.
Staff were very friendly and professional.
Convenient ease of making appt
I had call the day before about the pricing of a wheel alignment and it it was completely different pricing when I went in
Parts not available at time of Service.Inspection not provided or discussed. Upon followup visit, attitude of staff was unacceptable
The service was cheaper than other places, I got my appt quickly, and the wait was minimal.
Maintenance man got oil on my mat and they did not have a sticker to remind me for the next appointment said the machine was broken
My oil changed was handled very quickly. I scheduled an appointment like normal and I was in and out before an hour had elapsed. Very satisfied.
I specifically asked for my antifreeze level to be checked and to let me know if any leaks were present. I had been experiencing a lack of heat and wondered if it was low fluid level or a thermostat issue. I was told no leaks were present. I thought about it on the way home and checked when I got there - not only did I see no fluid in the reservoir but had to put nearly 2 gallons in to fill it to level. The guys were great, courteous and knowledgeable - this appears to have just been an oversight, but one that left me dissatisfied especially because I now still do not know if my leak is from the radiator, water pump or other.
I received quick and friendly service. Was in and out in 10 minutes.
I was there for an oil change that was scheduled. I was told it would take 45min, but I was skeptical. The last time I had my oil changed. I had an appointment and it took over 2hrs. This time it was done in about 40min. Much better experience this time around.
Worse looking exhaust replacement I’ve ever seen in my life. Technician was 2 hours late to work, exhaust pipe is kinked at bends and the welds look like a five year old did them. $390 dollars for a lousy job. I’d have it replaced if I could afford it!!!
I told them my steering made a noise when turning. They said they didn't hear anything. I didn't see that they even took the car out to drive. It's still making the noise, but I don't want to take it back since they didn't hear it the first time. My car was done and I had to wait for one of the workers to get done with lunch before I could get my car. She pointed it out that she was just eating lunch. Also, there was a coupon available and it wasn't applied. These are new people . . . I'm not a fan. I liked the help and customer service I got with Lonnie. If I had another mechanic to go to, I certainly wouldn't come back.
Jason was fantastic. My first time having him assist me at this location. His knowledge about my vehicle and some issues was spot on. He was great to talk with during my wait.
Everyone was friendly and it took less time than I expected. They fixed everything I needed
Midas staff troubleshooted a significant problem with my car. They then referred me to other businesses that deal with transmission problems. The staff was great.
There was issues apparently discovered during the service but was not brought to my attention at all, I had to read the technician notes and use google once I got home to look at it.
I left my truck to fix, told it would be Monday, which was fine, but they contacted me early and said they were surprised the part came in early, put it on and picked up before Monday. They could have waited till Monday, but instead they got my truck done early. Very much satisfied.
Great service, friendly staff, cost effective!!
The associates working there were clear in explaining what was wrong, ready to go above and beyond, the kindest and sincerest folks, and helped with solutions of how to solve my cars serious problems!!
They have a good reputation, are pretty close to my home, always easy to get in and easy to wait. I like the people working at this location.
Don't charge 70 for a free brake inspection and threaten to keep customers car if they don't pay.
The manager Jeremy was condescending and disrespectful to another manager named Ann. As a customer this really irritated me as Ann was visibly upset and in tears. This was the absolute last thing I wanted to witness but I did talk to her and managed to calm her down. As you can imagine I thought about leaving and not returning but it goes against my principles in helping others in need.
Have a manager contact me because I'm absolutely appalled in your company.
Great service and friendly people
Fix all problems not just some. Tell me accurate info about my car.
Let customer be aware of price before just doing the higher price oil in car.
Ann Wise and her techs did great work today and were very friendly.
Midas and their mechanics and their staff have been EXCEPTIONALLY PROFESSIONAL. I made an earlier comment on a previous visit that they mean what they say and say what they mean - and that stands TRUE still today. Ann, the Manager at this location was one of the MOST COMPASSIONATE people I have ever met in this industry. They took care of my mom's car with the utmost professionalism and I am eternally grateful for their work. This visit gave me peace of mind and trust within the mechanic/auto work industry. THANK YOU Ann and the mechanic who worked on our car. Just.....thank you. You were truly an amazing experience.
They kept communication with me throughout the whole process. They also specified the price of the repair and any changes that were occuring throughout
Friendly service, knowledgeable staff. Came in for an oil change, service was prompt and efficient. Will be returning for a tire rotation on the next oil change.
"Ann (Manager), and the entire Midas team are wonderful! She and the team are friendly, knowledgeable, and honest. The all around customer experience and service is excellent! I grade them an A*!"
Midas always gives me great service and takes care of my car needs. Thanks Midas for always going above and beyond.
im never coming here again
Great place! Got me in right away took very good care of me look forward to coming back
"The entire staff was professional and courteous, and prompt to customer and vehicles needs."
"Just so everyone knows, the mechanics at Midas beat the **** out of women and drag them through car windows by their hair. Well one of them for sure I can?t speak about the rest."
"After getting ripped - off by a major Lawrence auto dealership, I went to Midas Muffler, Lawrence to get my 2003 Pontiac's exhaust leak repaired. I was greeted by a friendly, confident service crew that not only repaired my auto exhaust leak but also insta"
I can't say enough about Midas in Lawrence. Great place to get your car worked on by a bunch of great people. Easy to talk to and easy to work with to get what you need done on your car. I would not go anywhere else. Honest good people here.
Good customer service and excellent work!
"Been dealing with nagging tire issues for a while and finally had to bite the bullet and get them replaced. Loni was able to order the weird size I needed and had them ready the same day, and scheduled the service immediately the next day, which itself was"
On 9/3 I stopped by to see if Midas could tell me where my exhaust leak was on a 2005 Scion XB I recently bought. The crew there got my car in quick and told me I had a crack in the pipe before the muffler and could fix it right away. The price was 157.82
Asst Mgr Zach Lipton very knowledgeable and courteous.
"An absolutely perfect experience. Staff was outstanding, courteous, thorough, friendly. I HIGHLY recommend this Midas location for your car needs."
They were greatGot it done quicklyDid a good job recommending things to watch or service soon.
Loni diagnosed problem and fixed. I am grateful for knowledge and speedy fix. Come to this Midas if you want honest people. Thank you! Midas. ????
My car feels like a new car
"I?ve had great service by the amazing team at Midas, in Lawrence, ks! Lonnie and his team did a great job taking care of my needs. Lonnie has always been very helpful and compassionate about making my visit complete. "
I've been going to midas for several months now and there service is the best I've had they go above and beyond to make sure I'm a satisfied customer and are good servicing my car and making sure it's safe for me to drive. I recommend midas to everyone tha
"My sister took her Honda Civic to these guys and said that the hum was normal,,so my sister took it to another mechanic and found out that the motor mounts were broken very unprofessional service will not be back"
I never post reviews but am finally fed up with this Midas location. I have visited this Midas 3 or 4 times and every time I have to wait FOREVER despite having an appointment. Most recently I had a scheduled oil change which I arrived 15 minutes early fo
I had to ask questions and they were not able to provide answers.
Midas I'm very pleased someone called me back to make things right about the bad service. they seem to be very concerned about there clusters and the service they provide. I always do like midas and even more now that someone called me made things right. T
Midas ripped me off. They put in a new battery and broke my terminals while doing so and told me I have to pay for new terminals and labor so I did not knowing any better that they broke em so I ended up paying midas $230 for new battery and new terminals.
My breaks are working great! Customer service was awesome thanks!
"Came in with no appointment with a tire that was going flat. They got me in fast, found the problem, & fixed it with no fuss. "
"I had to go our of town and was driving on a donut for a week. I came in 30 minutes before they closed and at first they couldn't even find the tire I needed. But I let them know the hurry I was in, and they stayed after closing to make it work! Really goo"
Kind staff and comfortable location. Appointments usually work out great..thanks guys
"Chris and the guys in Lawrence, KS Midas went above and beyond today to help me out. Everything they did was discussed with ne prior and professionally. The crew was great. Thank you very much!"
"Loni Ogden, manager, and his crew of mechanics did an excellent job of describing the work to be completed and fully explained the price quote, associated costs, and how long to expect the vehicle to be in the shop. Also, the lead mechanic put my vehicle u"
They told me what they were going to do and how much it?d cost BEFORE doing anything to my car. Really appreciate that. Everyone was so nice and my car is working great.
Had me in and out in record time!! Super polite. Thank you. Bill
"My daughter took her 2011 Malibu here for an oil change, but the store would only quote a synthetic oil change for $75*. She clearly stated that the car has never used synthetic and that she did not want to spend that much. The store tried to tell her sh"
The guys at Midas are trustworthy, reliable, and very helpful. I call them my boys. Thanks again guys.
"I would highly recommend Midas! Always quality, professional and friendly customer service"
As always you were wonderful.
I appreciate the coupon that was mailed to me for an oil change and visual inspection with tire rotation.They recommended new battery and tires.(usually it's several more suggested fixes) I don't think the tires were rotated as my R.Rear tire had a chalk m
"I had the top ball joint on the passenger side of my Honda Accord replaced as it was separating, 30 days later it?s busted and is causing suspension problems in the front of the vehicle "
"The workers at Midas are genuinely nice people. With that being said, I will not ever come back here. I took my car in to get a problem fixed with my suspension. After spending a lot of money to fix what I was told was ""a pretty easy and quick diagnosis"" t"
"I had my front brake pads and rotors replaced in 4/2018. I was told by another company 4/2019 that they were awful and unsafe. Midas assured me my brakes and rotors were fine. I went to my dealership, and ended up having to pay again to replace pads and ro"
"Lonnie is the best ! Friendly, courteous and very professional. Highly recommend Midas and Lonnie."
"Lonnie manages a great location, and the whole crew is experienced and do what they can for the customer! I highly recommend using this place as your primary caregiver for your vehicle. "
They are always friendly & professional. My car's oil change was taken care of in a timely manner.
"After spending close to $2,100.00 in just the last 11 months, Midas still could not fix my brakes. Midas, a place that specializes in brakes, as far as I'm concerned, shouldn't be stealing money from people if they can't do their job right the first time."
I went in to get an oil change and got so much more. Great service. Did not treat me like a dumb female. Answered all questions and checked out the car with what other issues I was having with my car. Definitely will return
"I was so happy the way I got greeted and treated, they really listen to your problems, and lend a helping hand. Customer Service is 100 % excellence, which is hard to come by these days. As for the service I am still wandering. Pulled my truck into the bay"
"Very courteous and friendly staff. I have an old car with 260,000* miles on it. They don't push unnecessary services but help me rank needed repairs with safety as the top priority. I rely on Midas to help keep me safe on the road and would never hesitate "
"Beware, without telling or including in estimate beforehand, Midas on Iowa in Lawrence, KS is now adding a ""shop or service fee"" of $35 to all bills payable when you pick up your vehicle. When asked what is was for, stammered and couldn not be definitive. "
They always do great work, very friendly.
"Found by accident when I moved to town. Three years later and I won't take my car anywhere else! Loni and his team are thorough, dependable and trust worthy. Thanks guys! "
Fastest oil change I have ever had! The staff were friendly and didn?t try to push any unnecessary services. I will definitely be back!
This is the most disrespectful company I've ever had to deal with. They refuse to pay my husband plus refuse to offer any advice on how to go about getting his check. I wouldn't recommend them to anyone. .
an oil/filter change and inspection for a good price
Friendly and always does a great job.
Satisfied with my expereince, good customer service
Excellent service. Went over inspection results prior to starting work and got finished before 5.
Something happened to the underside of my car the previous night causing me to think the exhaust or suspension needed repair. I planned to leave town later today so I took my car in first thing this morning. I did not have an appointment but they were able
