I did not expect my car to be seen the same day, and told Andrew that. I have brought my car to Wakefield ri Midas since Mike (? Name) took over. I feel when I have a problem I am treated respectfully and I am kept updated on progress or problems. I no longer feel when I contact Midas Wakefield RI that they are doing me a favor. I have recommended two other people to Midas and they too are satisfied with customer service and service.
Professional. Clean. Fixed in a timely manner
Employees made my visit very comforting. Great conversations, very polite, and kept me informed with what was being done during the visit. They took further steps with explaining clearly some repairs recommended. Not only did they take the time to explain it clearly but informed me it could be taken care of today. Very great service from the moment I walked in and speaking with Andrew Burgess, Jason tellier and Derek until the moment I walked out a happy and satisfied customer. Great job!! You have gained my trust and future services.
I brought the car in because the rear tire was whobbling. I was told I needed a new battery and it was a special battery (when I had no problems with it) the cost was over $600 just for the battery. I was also told I needed 4 new tires. My husband was out of town and told them I would be in touch on Monday. They charged me $68 to take my car when they did nothing. I went to 2 other stores and were told my battery was absolutely fine and was NOT a special battery. The tire store I went to told me only one tire was a little worn and not necessary to do anything right now. I went back to Midas asking to see what told them my battery was bad. I saw the machine reading which show NO signs of needing to be replaced. They had no answer to the "special" battery. I asked for a refund as I did not request a diagnostic test. They refused. I have since learned that two other people experienced the same exact thing at this Midas. I waisted my entire day going to confirm their findings and cost me $68 and the car is fine.
quick and convenient service
The service is always impeccable. Warm greetings from associates, accommodating, thorough and communicative.
Drop off was easy the time they said they would be done was on time called when it was ready very satisfied
The overall experience is fantastic and I would definitely recommend it to my friends. I didn’t experience any problems every time I ask for servciws in Midas.
Guys were great, straight forward and quick
Kevin is always clear with me, very professional and polite. A new person was starting, and he was also polite and friendly.
They said I needed a new battery ~ which is ok, but would’ve preferred a bit more information as to why, how old it was etc. I bought it as second hand car in good condition and in my price range. I just moved here, and have kept up with the car’s maintenance. Just 2 months it had been inspected before moving here to RI. Was never notified that I needed a new battery. I’m satisfied with the customer service and it was probably time for a new battery, it was approximately 2 years old from the time I had purchased it. Hey I got a new battery, one less worry, thank you to the team at Midas, very friendly, knowledgeable and accommodating . ⭐️ ⭐️⭐️⭐️
Andrew was fantastic explaining everything in detail. Also very personable and professional
As always I received a call quickly after requesting an appt on line. I was able to get an appointment within 48 hours of phone call. Dropped car off around 930am and within an hour received a phone call for estimated cost which was more than reasonable. Within a few hours I received a call that my car was all set and ready for pick up. Every time I’ve used Midas I’ve always been impressed with the quality of service. Also how quick and efficient they always are
They were all nice and helpful
The gentleman behind the desk was direct and on target! All questions were responsibly answered. Timing of repair was appropriate.
STAFF were incredibly responsive to my semi crisis situation..accommodating about getting me in..personable polite & patient with all my questions !
I asked for an estimated time when the service would be complete and it was ready before that
The associate was professional, explained everything and told us when to expect tour vehicle or an update.
For the third visit in a row, the employees have not rotated my tires thinking that I would not notice. However, I mark my tires because I’m aware this is a common tactic to save time. Every single time, I have to call the mechanic out for taking shortcuts, they apologize, and rotate them. This time, however, the employee spoke to me as though I was incompetent. He even explained to me that “the engine is actually in the front of your car,”. As a young woman, I am commonly treated this way when attempting to service my vehicle. After a brief, slightly heated discussion with the employee, I decided the conversation was not worth my time & I decided to leave. However, while my vehicle was being serviced, I spoke on the phone with an associate regarding a possible battery replacement, and he told me that “they’d just finished my oil change and tire rotation”. During our discussion, the associate explained to me that my tires were not due for a rotation at this time (after I was already told they WERE rotated). Ironically, on my receipt, under “recommended services” was listed “TIRE ROTATION”, in addition to a replacement battery.
My car had to be towed to Midas because my starter died. I left a message before Midas opened that I was doing this with no expectation for my car to be ready the same day. I received a call back from Jason, before Midas opened, that the dropoff was fine. My car would be looked at and I would be contacted. I was, it was the starter and was told they would attempt to get it done that day. They did! The staff at the Wakefield RI Midas are always pleasant. BUT, always professional.
They fit us in to have an inspection done the same day. They were honest and upfront with cost and time to complete the inspection. We will definitely be back for other services.
Dont lie to people about parts they have to replace on their vehicle.
Requested fix leaking tire and rotate which was not done at time of service, however, was corrected after contacting Kevin. He got me right in and the repair and rotation was done.
Kevin was super accommodating and helped us tremendously. He was hugely accommodating to our needs. My wife came in for oil change and inspection. He finished this job. And Kevin actually took my Jeep the same day w/o appointment. And managed to do an oil change, and tire rotation on my Jeep. I couldn't get into dealership for this service for 2 weeks. I hope Kevin and the staff at Wakefield Midas Are recognized for this. Thank you... Jay
Fit my vehicle in same day without an appointment. Being my work/personal vehicle that was greatly appreciated.
Simple to schedule. Got in the next day. Work was done quickly. Friendly staff.
I purchased tires from Midas 1 1/2 years ago. I picked up a bolt in my tire. Because I purchased them at Midas, there was no charge!! I did not expect that.
I dropped my car off the night before for oil change and overall maintenance. I received a text the next day outlining what was done. I was very impressed with this. There was one item that needed my approval, Kevin (?) explained it clearly and I accepted it. Overall, clear, friendly and quick, convenient service!!
The care taken for my classic vehicle, as after the work was done it started to shower, they stored the car in a covered space to keep it dry w/o my input as they too appreciated the care & attention given to this car, front desk very Customer supportive +++
Prompt service on short notice
My car died, and I had my car towed to Midas. It was shortly before closing, so they told me they would look at the next day. Early the next day, they phoned me and told me it was just the battery, how much it would cost, and approximately when it would be ready. I told them to go ahead and replace it. They sent me a picture of the work being done, and early in the afternoon, they told me it was ready. I was so thrilled to have my cqr back, without it costing me an arm and a leg. I love my local Midas. I've been using them for years.
Please do not try to take advantage of the customer, the quote and work required to pass a state inspection are highly suspect for a vehicle with 37,000 miles.
I had a wonderful experience from the moment I scheduled the appointment to pick up time.The job was completed in a timely manner, staff is friendly.
Kevin (I hope that's right) was super. I missed my 9 am appointment, he called to remind me. I wasn't able to re-schedule as they were booked out for a couple of weeks. I got a call an hour or so later fron Kevin telling me some time had opened. I brought my car in and it was done in 45 minutes!! As there was no one else waiting, he offered the remote to Netflix on the TV, coffee, water, and showed me the location of the restroom. It was a lovely experience. I actually enjoyed getting an oil change! When does that happen??
I know you do a lot with the overall inspection, and it’s greatly appreciated, but it’s still an expensive oil change.
Honest, reliable, love the email with photos of my car
Service was nice and took care of my concerns as well as my wife’s. We will be back tomorrow and on the 27th if not sooner. Thank you so much Midas!
Close to home. Professional atmosphere.
Quick, easily explained all the cars issues to me and what did and didn’t need to be done. The process of dropping off and picking up the car was easy and overall the car feels much better.
Everything done and done when i needed it. Professional service
I dropped my car off for service and asked if I could wait around for ~1 hour while I waited for my ride to come pick me up. The lobby was spotless and the employees were welcoming and professional. Got a call later in the day notifying me that the car was ready and I picked it up the next morning. No problems and super convenient.
I think the work done could be better explained according to what we paid. Explain the description on the receipt.
Excellent service clean professional a pleasure dealing with these guys they get the job done in a very reasonable.
Not only was the man up front extremely undrastanding, knowledgeable and easy to talk to. The mechanic who would be performing the service to my vehicle came out and re-assured me that they always test drive the vehicles before and after the service. Very pleased with the overall service. Mike the service advisor was funny and honest. Zero complaints on my end.
"My experience never varies. Flexible scheduling, pleasant customer service and the job is done right the first time. Competitive pricing makes Midas my first call when it needs servicing."
"They had my phone number and didn?t contact me to cancel appointment and then took car anyway since we were there but then called an hour later to say they couldn?t duplicate problem we brought car in for, lie."
"Kevin and his co workers have been so helpful with scheduling my service appointments. They have accomplished work on my car in a short time as I had been traveling to NY to visit my Mom ,age 99 who was failing. Two occasions when I needed my car right awa"
i wanted to get a mid morning oil change and was told i couldnt get one because of the new rule of having to fill the bays with higher paying jobs so my oil change didnt warrant the use of a bay. I was a good customer and always tipped the tech when i pick
We needed a last minute oil change and tire check ahead of delivering our daughter to college 7 hours away. We were able to get an appointment and the customer service was fantastic. We will now be taking all our cars to Midas in the future. Thank you!
Not tech. fault but still have noise. Comes and goes!
"Only reason it has 1 star is I couldn?t give them 0, said they were gonna fix my check engine light issue just for it to turn on 24 hours after I left them, then gave me attitude when I called & tried asking about it. I promise I will never ever ever even "
"I have an older Dodge Dakota with some corrosion issues. I brought the truck into Midas for an exhaust leak (both front and back). They inspected the vehicle, documented the issues - both in writing and with photos, provided an estimate of work, and talked"
"I never received the VISA card last year when I purchased new tires. I called MIDAS credit card a few times and was told it would be sent, it never was.However, I will say the service at MIDAS was as usual, really good!"
"they overcharged (double) for rotors, 2 of which they never installed. they charged $100 to flush and replace the brake fluid, which they never did. They never notified me that they didn't flush the brake fluid and they did not notify me that they didn't"
"THIS IS A TYPE OF SERVICE THAT TAKES TIME, ESPECIALLY WHEN YOU DON'T HAVE A WAREHOUSE FULL OF NEED SUPPLIES. YOUR STAFF MADE IT COMFORTABLE AND RELAXING, I MET NEW PEOPLE AND ENJOYED THE DAY. GREAT DAY. THANKS FOR EVERYTHING. ART."
"I have been going to this location for several years and always found the customer service excellent and the prices more than fair. Not anymore. I had received a coupon in the mail for a $25 oil change, the same one I have received and used numerous times "
When you want it done the right way with no cutting corners
Shop had my car for an OIL CHANGE from 7:40 am until 4:30 pm. When I came back to pick it up it was NOT done. Had to wait 20 minutes more. No courtesy call ahead to inform/explain.Guess my time not as important as theirs.Will not be returning here.
Efficient and reasonably priced.
They checked my car thoroughly but did not inflate my tires which were low even though the indicator light was on.
Went in advised them had leak in AC as I had already tried to charge it. They stated those things never work..we can charge it..only to be told 1/2 later . There is a leak in the AC. Then I was charged $70.00 for them to tell me I had a leak in the AC..an
"I walked into Midas at the end of the day Today looking to buy the small caps for My tires. They don?t sell them, but without hesitation and a smile Rich called into the shop And requested them. No sooner he had an employee bring them out and put the on my"
We have been taking our cars for service there for many yearsRich and Darlene are wonderful Very accommodating
"Rich, the manager, has been an invaluable resource to our family, especially my daughter who he kept her car limping along way beyond its expected useful life. He is so kind and understanding to her as she has limited funds, and never tried to sell her se"
They serviced my car earlier than my appointment. This was very helpful as I needed the car to go to work. Thank you!
"Rich and Darlene and the team at Wakefield Midas are honest and hardworking. They always take care of my car with utmost professionalism and reliability. My Mom and I trust them implicitly. Fair prices, quick, reliable service. Continuous high performance"
"Accommodating, cordial, capable kind and appreciative of customer time ! "
I have rear brakes done.they went above and beyond and found a broken axel in the front right tire area.probably saved my daughter from a serious accident. Thank you.
"As usual, problem solved. Courteous counter staff & good service techs!"
Everyone was great. The service was done professionally and the clerk at the help desk answered questions and offered coffee in a professional manner. Very polite and awesome people skills. The mechanic heard concerns and followed up with quick responses.
Darlene is fantastic to work with! She is always very helpful and the mechanics did a great job.
The guys and the gal are awesome there! Service with a smile!
"Rich and staff are top notch. Always honest and willing to do what's best for the customer.If you need a mechanic, this is the place to go."
My daughter brought her car in to get an oil change. She was told that her battery terminals needed to be cleaned. They were going to charge her $50 to clean the battery. I'm hoping that Midas is not taking advantage of young people who have faith and trus
I was very upset with my experience when I went to schedule an appointment for an oil change on the website. After putting in my request for an appointment I received an email stating that someone would be in contact with me within 30 minutes. I knew the
"Was told I needed a new axle, dangerous to drive the car out of lot. Took to dealership, no axle replacement needed. Went to have brakes done at different mechanic, no axle needed! I was told my car needed over $2000 in repairs, all I need is brakes. "
"Although friendly staff, I was charged $34.95 for my oil change even though I mentioned the advertised $19.99 price upon check in. Did not receive any additional information about my inspection or the detailed sheet of paper outlining the car's condition i"
Midas does it on time. They are very pleasant people.
"Darlene, Rich and the whole MIDAS-Wakefield crew are great. They always explain what I need to do and what they're doing to fix the issues. I love how cheap the oil changes are and how quick it's done (takes no more than an hour, sometimes less). Everyone "
455 dollars for the fuel pump is a little pricey but it fixed the problem all in all satisfied with the work and quick turn around thank you
Very helpful and friendly. Needed new brakes. Job done on time and for the estimated price. No surprises
"We have turned to Rich Mourao, Store Manager and Darlene Noka, Assistant Manager time and time again. Why??? It is simple these people are always at the ready to help when you need it most. Quick, honest service with complimentary Uber service...no one "
The manager and assistant manager at this location are hands down the most honest and empathetic people that have ever worked on my car. I highly recommend the Wakefield location. They get it right the first time and never feel over charged. They are real
Since the day i brought my vehicles to the the team been great ..very honest straight up folks i highly recommend them to my friends and family
"I really appreciate Rich explains my options ,gets the job done in a reasonable time for a fair price. Also if a problem occurs he fixes it .Definitely recommend because of Rich."
You always do it right the first time. That is why I come back.
"Recently brought my car in for rear brakes. I noticed the technician take the car out for a test drive and figured I was all set. Without going into all the details, there was some noise coming from the rear of the car and ultimately some rust on other p"
"I had a few things wrong with vehicle. The service was fabulous, very informative. And I appreciated the way they kept me up to date with what my car needed to continue to be road ready. Thanks to the staff at Midas. I would, and will continue to give t"
I was involved with amazing service from the front desk
Great service - in and out. Very accommodating for a last minute schedule change.
Always fast friendly service.
Great job at a very reasonable price. Completed on time. Would not go anywhere else.
"It is 4:14 pm on Saturday, I just noticed there is a nail in my wrangler tire. I went to 3 places and they all turned me away at 5 mins to 4. Midas took me without hesitation!!!! Thank you for keeping me mobile on a Saturday night!!!"
"I had a problem with my front wheel making a terrible noise when I was on Block Island. Pete Mott, the BI mechanic extraordinaire, was leaving the island to transport a vehicle to the mainland and could not help me but told me to go to Midas.On the way to "
This place is the best! Friendly staff! Excellent ! Excellent! Excellent!!
They always do a nice job. Thanks.
Being handicapped is difficult but the employees are so helpful and accomidating when I bring my car there I wouldn?t go any where else!
CALLED MONDAY MORNING FOR A OIL CHANGE! WAS GIVEN 2-3 DIFFERENT TIMES TO PICK FROM! WENT IN TO A CLEAN WAITING ROOM! MY CAR WAS DONE IN UNDER A HOUR! GREAT SERVICE
Went into the shop for a brake job! Very nice young lady came out and explain everything that I needed for my car. They did the brakes for me in about an hour Awesome service
Called in Monday morning ask for a Oil change was given two or three different time slots to pick from! Went in to a clean waiting room! My car was done in the hour! Great service
The service at Midas is outstanding. I recommend it to all of my family and friends. I have been going to the Wakefield location for years and have never had a bad experience. They are an outstanding group of people who truly care about you. They will
"VERIY COURTEOUS, SERVICE WAS QUICK & THE PRICE AS ALWAYS WAS GREAT! SINCERELY,R.CHOINIERE"
"Stopped by for a bit of an emergency visit. While out running errands, our vehicle's brake warning light began flashing. Unsure if we should continue driving, we stopped at the store to see if they could take a look at the vehicle and let us know if it w"
"My car's ac stopped blowing cold air. Some other mechanics reported me that condenser was the issue and need to replace it. I went to Midas and a guy fixed it in 10 minutes. Actually, the problem was the cable was not connected properly. He even didn't ask"
"Expertise, honesty and customer friendly serviceRich, Bruce and the gang are terrific "
"Had a tow hitch we wanted installed, got the dealer quote and was surprised at the cost, but my boys at Midas hooked me up. Even with plugging a tire leak that just happened, they were $100 less, and it was a high quality job!! Highly recommend!!"
You MEN are Miracle Workers. My estimate from another shop was $800. I was told to go to Mainland You folks cut & welded w the tabulation coming to $109. You Men are GENIUSES!!!!!
Made a call to set up a appointment! Got a real person on the other end! Set up a time I need! Car was taken right in for a oil change!
In and out in under a hour
In and out as usual. Awesome service.
Great service. Very nice people. Fair prices
Thanks to Rich for taking care of my truck for so many years!
"Outstanding , honest and great work!!! "
I have had my Frontier serviced there since I moved back to RI two years ago. Service is always fast and professional.
Great service at a fair price. What more can you ask for. I bring both my vehicles (Corolla 2001 and Dodge Truck 2004) to Midas for all my maintenance.
"I would recommend Midas to anyone. They are all hard working, they know their stuff , good humored, and personable. They sure know their business. Thank you, Rich and the guys."
"Great service, Short waiting time. Friendly staff. Very satisfied."
Was quick and prompt and the staff are so nice!
I took my truck to get my brake pads replaced. Very professional. Very Happy!
"on time completion even with late start...friendly, courteous. I will be back."
"It is a pleasure to work with the staff of Midas in Wakefield. Polite, professional and hard working. Thank you."
Honest and straight forward
They have the best service anywhere.Rich is the go to guy for any questions. Very knowledgeable. Wont bring my car anywhere else !
"Midas of Wakefield has earned my complete trust. I have been overcharged at other mechanics and ""nickel-and-dimed"" over small issues, but Rich and his team at Midas are as honest as they come. I trust my two cars and my daughter's very important handicap"
"Had an appt for oil change. Was taken on time, job was done quickly and cleanly, and there was no upsell. Fixed a tire issue free of charge. Waiting room was orderly and had wifi. "
Excellent customer service! Very satisfied!Thank you!
"You really can trust Midas in Wakefield to take excellent care of your car. I've been going to Midas for 10 years and have never had a problem with the service. The crew is on time, courteous and do a great job at a reasonable price. I can mention that man"
"excellent service ,honest and affordable."
I like this place and am a repeat customer however I recently brought my van in for a specific brake issue. $1200 later I'm driving with the same problem. Not really sure why so now I'm going back. to have them fix it again. Hopefully they won't try to
"I have been a customer of Midas in SK for many years.I trust their work to be of high quality, and also (but very important) I have found them to be honestand fair."
great place quick honest reliable the very best ever
"A very honest establishment. I have been taking my vehicles to Wakefield Midas for some time. I have always been treated fairly . The staff is professional, friendly and do great work. They recognize repair needs and a persons budget. There's not a better "
I took my vehicle to Midas because the exhaust was loud. They indicated the resonator ( part of the exhaust system ) needed to be replaced and estimated the cost to be $430.23. My locate garage determined all that was needed was gasket and charged $54.0
Been there twice and have been very happy with the service. Last time I was there for suspension work I was driven home for the wait and picked up from home when the work was done. My car's problems were resolved and at a great price. Thank you Matt and c
"We've been taking our cars to this Midas shop for some time now, and I am always impressed by the excellent job these guys do. They clearly take pride in their work and go out of their way to see that their customers are satisfied. I recently suffered th"
If I could give Midas no stars I would. I spoke to the rudest employee and was told I had no common sense because I asked how long an inspection would take. I guess it is because I am a girl and do not know anything about cars. I know something about cu
I would recommend this Midas in Wakefield! The staff was very friendly and knowledgeable. They were upfront with what my vehicle needed and it was taken care of very quickly! I would recommend this to my friends and family and would return should my tru
