Had to tow car d/t flat and they stored my vehicle until tire came in
The staff at this location are great.
" Mike and The Mechanics " do FABULOUS work , are efficient , informative and are excellent to do business with. I wish more businesses operated as well as they so!An EXCELLENT business model
I had a flat and they got me in right away
My experience was awesome! All the staff was friendly and helpful, not to mention speedy service. No hidden things and they take pictures and explain everything to you. I will be bringing my other vechiles in to them
Mike was very friendly and the service was excellent. Explained to me and showed me a slight problem w my vehicle and how it could be addressed
I wasn’t aware of the inspection process, so it took about an hour I wasn’t expecting. I was grateful for it though and really enjoyed the process. I’ve never been to a Midas and was impressed by the level of care. All of the work was completed within 1.5 hours which was impressive! I was certainly highly satisfied with my visit, but just had some unexpected timing. No problems at all!
Mike the location manager provided excellent information concerning ma for my vehicle.
The management and staff were WONDERFUL!! All work completed on time with efficient and friendly staff . price was exactly what they quoted.
Mike is amazing! Great customer service, extremely friendly, and very knowledgeable.
I had my car inspected. The person reported to me that my car needed brakes, a new battery and an air filter. I had my regular mechanic check my brakes and reported that they still had more wear to go before replacing them. He also said my air filter was clean and did not need replacing. I am not sure that I can trust Midas to give me an honest assessment of my vehicle’s condition.
Gave price and wanted to make sure if that is the part I needed, I asked for price for brakes he recommended back brakes only
Everyone was very kind, quick and efficient
Fantastic customer service! Super clean facilities. Friendly, knowledgeable staff. A++++
Easy in and out. They got me in without an appt and vehicle was done within 2 hrs.
Besides the mechanic completely ignoring the other customer waiting on her vehicle it was a pleasant experience... I would say the mechanic should have at least acknowledged the lady but he did have a ear bud in which probably meant he was oblivious to the whole situation.. the one with long hair. Other than that honestly I appreciate the work put into my Malibu. Thank you
Great communication...quick service
Mike and his staff are always a pleasure to do business with. Mike is always fair and doesn’t try to tell me I need something that I don’t.
I scheduled an appointment. Received a confirmation email with the time I selected. Showed up at my appointment time and was told they were not able to take my car in until 2 hours later. The change in time was never communicated and the associate blamed me for getting the time wrong despite me showing the email confirming my appointment time
Had inspection scheduled the same day that it was made
Extremely efficient !! Mike Lorman and Lane Reynolds were WONDERFUL! They helped take the tires from the truck and put them back . My husband and I are very pleased with the quality of service and will continue to do business at Midas !
Friendly and efficient service.
Got an appointment for an inspection, and a look at my ft rt tire. And $2,424.00 later. I am so happy they found out the mishaps I had.. I was shocked. Great work on the texting & pics of the mishaps.
The products and services at my Midas location have always met or surpassed my expectations.
They were easy to work with
Always great staffMike is always friendly and helpful
I went in earlier than my appointment. They told me they were behind and I would have a long wait. Then within 10 minutes they were moving my car into the garage.
Dave G: always recieve good service at this location.
Everything went well. It was the annual inspection required by NY.
I love the guys at the Auburn Midas ! They always get me in for exactly what I need and have my car back to me quickly. They are knowledgeable and never look at me like “the girl walking into a car place”. They are friendly and always right on top of everything. I can’t say enough good things about these guys !
This Midas location is convenient for me and the Manager is courteous and I generally don't have to wait long. I trust them.
Don't know what happened to this place, was my go to location for a oil change but the last 2 trips were so bad that this recent one I'm done using Midas.Every time I make a appointment on the website, and show up in the time window it says, I always catch attitude from whoever's working the desk.The first time it was that i put a window in from 2-4 and showed up at 2 and got told ''well your appt isn't until 4 so you'll have to sit'' I even showed them the email with the time window confirm with it not saying anything about it being one time or the other and just got more attitude.This second (and last) time I put a appt in for the same time window, showed up and got attitude for it not being in their system, I even showed the confirm email again and just got ''well I don't know anything about the email system your not in our appts so either sit and wait because I have only 2 guys and other people in-front of you or make a new appt because we close soon.''
since my last oil change, I found Midas to be EXtremely expensive. Possible other locations are that expensive but since my last it was almost double the price. I will probably try a different place next time due to the price. Otherwise I was VERY satisified.
They got my car in quickly and were very professional. They repaired my tire fast and got me right back in the road in no time. Manager Mike was great. Thanks
Everything went smoothly. Work was done quickly and efficiently
I trust them and will always go back. They are friendly people and I feel comfortable there.
Price of oil change has increased considerably.
Super simple and easy scheduling, drop off and pick up! NO PRESSURE UPSELLING! Dealer always tries to get me to pay hundreds more each visit - this was wonderful not to deal with that! I will certainly return when i do actually need services!
always friendly and informative
Mike the manager is professional and awesome!
Very professional and courteous service.
Always tell me about what is going on with my car.
I don’t give highly satisfied.
They were very accommodating and were able to get me right in to repair a tire into my oil change
I thought you were very professional and provided excellent service. I valued your opinion about my car, and you answered a few specific questions I had.
Always great service that I trust
This Midas is clean , organized, has friendly, professional employees and has always done high quality work.
It was pretty good considering they said they only had 2 mechanics there, a lot better than that other place I was going to.
Went in as a repeat customer. Had shaking/pulsing as I depressed the brakes at a higher speed. Asked if the brakes could be the problem . Manager told me it could possibly be. Mechanic took for test drive, came back, took tires off, came to me and said a caliper was closed and manager said if he tried to pull it open, that could cause a leak, and also said that has never happened in his experience, but the manager insisted it had to be done. So, i was told that brakes at ~$424 were a must, PLUS calipers. They wouldnt do brakes without new calipers. Then, mechanic came out again and said my wheel bearings were loose. I declined the wheel bearing because new calipers were over $800 to install, bringing my bill to nearly $1400, and they'd previously said the brakes and calipers must be done. Nobody EVER said to me that the likely culprit for the shaking was a bad wheel bearing and to get that done first. After $1400 on brakes and calipers that i didnt immediately need, I still have a dangerous shaking happening with a loose wheel bearing. Shaking not fixed. I thought I was a valued customer and trusted these guys. I will NEVER return nor will I ever recommend to anybody else.
They got me in and out fast. Alignment was perfect
They told me and hour and they completed the work in an hour
Employees are beyond friendly and make the experience easy. The explanation of what was wrong was clear and prices were stated from the start. My vehicle was ready faster than they even said from the start.
had to have my car by 9 got there at7:50 took me in out by 8:30
People there know what they are doing. Very professional. Easy to drop off and easy to pick up. Also I was able to get in at a time that was convenient for me.
The work was done in a timely manner and by a very courteous staff
I originally set an appointment for a bad tyrod, because another company had told me that my tyrod was bad just didn't have time at the time, turns out nothing was wrong with my tyrod, ened up being something else I just appreciate the honesty
I was surprised that the parts needed for my repair were in stock and they performed the repair very quickly. The representative explained what needed to be repaired and actually showed me.
Work done efficiently and completed quickly.Everything fully explained
Efficient, from the time of drop off to completion. Courteous staff. Quality service.
I was told what would happen and they followed thru. Everything was timely and done perfectly.
I walked in and was greeted by the very friendly manager. He took my vehicle right in and quickly determined what was wrong and gave me an estimate for the cost. I was very pleased with the service here
Employees were knowledgeable, focused on getting the job done correctly, were quick, and went the extra step ( loaded the tires in the back of my truck for me).
While not realizing until after I left, I showed up on wrong date and Mgr still worked me in and never mentioned my error. I was in and out for my inspection promptly.
The manager and all the staff were extremely friendly and professional. I will definitely be coming g back for future services
I had 2 flat tires. When I brought in my car it was very busy. Mike let me know that it'd be about an hour before they got me in. About half hour later Mike and his team got my car in, checked both tires, patched a hole in one tire and filled the other tire back up. At checkout Mike explained that they do free flat tire repair, which was a very nice surprise. I've been going to Midas for the last 15 years and this is the exact reason why I continue to use their services.
My vehicle was damaged at Midas.
My steaming wheel received a large gouge during the service. I called immediately, but they denied doing it. The one place that I place my hands upon regularly, makes it easy to detect an abnormality. I was dismissed rudely as if my issue wasn’t anything they wanted to acknowledge. When I came in for service I told him that I usually trust only the dealership for service. The man behind the counter assured my that my vehicle would get adequate service. However, now my Volvo XC60 has a gouge in the steering wheel and I am very upset about this. Unless you do something to make this right, I have recourse but to seek a legal remedy.
I always go to this Midas shop for my auto work. They are friendly and trustworthy and give me the best service. These guys are great!
Very nice staff and very quick with returning vehicle
As usual Chris did a great job. Mike and Clarence are always friendly and professional.
Friendly staff. Didn't try and sell me anything that was unnecessary. Would recommend to others.
Able to schedule appointment less than 24 hours, vehicle service was complete in 40 minutes, price was fair. I needed to find a new shop for basic service so this experience will make me a repeat customer.
I had a New York State annual inspection. I did not have any service.
They have a great crew there in Auburn. Efficient, courteous and quality work.!!
I have been coming to this location for several years now, and have always been extremely satisfied. Mike in particular is very pleasant to work with and I recommend Midas to everyone.
staff was friendly and knowledgeable, service was quick and done well.
As soon as I entered I was greeted. Everything was explained to me and there is a nice seating area to wait.
The manager Mike is just awesome.
Love Mike and his service team
Quick service very reasonable price
The service representative was kind and well spoken. He detailed everything that they did.I personally replaced my control arms, hub bearings and brake pads and brake calipers, your mechanic gave me a compliment on my work. I needed an alignment and state inspection..50 minutes and I was out the door.
Been going to the Grant Ave location in Auburn, NY for years. Have had great service from both Mike and Clarence at this location.
The staff is exceptional. The service is fast and efficient.
the price was very reasonable, the worker was friendly, the location of the shop is convenient for me
I use a conventional 0 30w, this particular midas claimed they do not carry it. So I then I’m turn said fine, use a 10 30w conventional. The man said no. Then asked me if I still wanted the oil change and forced me into spending $80 on the oil change. Then tried to upsell me on tires, a battery and an outter tie rod. None of these things are an issue with my car My car is serviced my myself, a certified mechanic who simply chose not to change my own oil this particular day. We all know the scams and upsells….this was exactly that. I won’t be coming back
I continue to go to the local Midas because the work they do is reliable and they always insure I am satisfied with my service.
I specifically explained how two lights were on in the vehicle. An engine light and one that looked like a lightning bolt between parentheses, Throttle control. And explained how the vehicle was acting when the lightning symbol appeared. When he called to give diagnosis I asked if it was going to fix the problem. Was assured it would. After picking up the jeep and driving for a few mins the light came back on, acting funny. After going back, mechanic said he did not know what the light meant, was not aware of it and did no know how to fix it
The manager was transparent about everything . No surprises took time to explain everything.
The manager was incredibly friendly, explained the process and my car was taken in minutes after I pulled up for my appointment. This was a rarity in my experience with oil changes and I was out of there in less than an hour!
Been coming here for quite some time. They always seem to get to the problem. Mike is an amazing manager. He goes above and beyond to help you make decisions. Wonderful personality. Knows his stuff. The whole staff is pleasant and accommodating.
I was very satisfied I didn’t have an appointment and I just pulled in and they’re able to squeeze me in smaller services quick and easy
I use Midas for all of my car needs. This is because I always feel everything is explained nicely, the staff is friendly, and they do an excellent job taking care of my vehicle.
Staff were all friendly, courteous and went above and beyond the help I needed with my car. I will definitely be coming back to the Grant Avenue location from now on for all my car care needs!
Very knowledgeable and professional staff. Highly friendly and courteous.Thanks again..
Ease of making appointment, explanation of each service I received all through the process
Customers service was excellent. Friendly fast service was conducted and watching them service my vehicle was easy, no behind closed 🚪 b.s. would highly recommend any of many services they provide
Staff kept me informed, treated me with respect and service was great!
Mike, the service manager, is extremely knowledgeable and very friendly. The technicians were quick yet skilled. Overall I left the shop feeling that my car was serviced professionally.
Mike was great. Told me he would do the oil change, tire rotation and make sure my vehicle was all set for the new year! Mike said give him 45min and his crew was done in 40min
Fast service , good prices and every service completed perfectly.Mike runs a great shop!
The staff was very professional and helpful. I was very pleased with services provided.
I needed my snow tires put on and it was done quickly and at a great price.
Drove in was waited on right away. Took car in for an estimate then immediately scheduled appointment for next day. Only downfall like all other places no inventory had to order part to get job done. Wasn't a big deal I am retired. People were great and I felt honest.
I was happy to get right in and with the speed of the service once my car was in the bay.
Mike Lormand does it right !! He and his staff are knowledgeable and incredibly efficient !! They even helped my husband unload snow tires from his truck . They provide excellent customer service !!
The service manager, Mike, and the technicianswere organized, clear, efficient, and friendly. I could not have been happier. They didn’t even change me for a slow leak tire repair.
helpful and friendly staff, especially the manager.
Facility was extremely clean and the manager of the location provided excellent service.
Mike the manager and Clarence are always polite and courteous during check in and pick up . Very helpful on explaining the bill and any issues my vehicle might have . Will always bring my vehicles into Midas in Auburn!!!
Super friendly service. I went in for brakes and they found other issues along the way that would fail my upcoming inspection. They did not pressure me to do more than brakes but offered to complete the other tasks. Each task was broken down with individual prices for each and they explained the importance of each task. With the extra work it was still finished quickly
I went in without a appointment and did not have to wait long at all. The associate was very polite and friendly.
I didn't have an appointment and was taken care of quickly
Been using Midas for about 30 years. Highly satisfied.
As usual I received excellent service from Mike, Clarence and Chris.
I am a retired truck driver- mechanic . I understand stuff happens but when i watched your "tech" struggle to remove lug nuts. When he got the sockets stuck and could not figure out that a simple tap of a hammer would have probably released it. I told the other customer sitting there, "Watch they are going to tell me they are swollen and they can't get them off." The manager came in and said almost verbatum that statement. She was amazed. I was very offended when I was charged full price of $70.00 and only got an oil change. No tire rotation, air pressure check, fluid refill and to be told I need all new lug nuts. One tire was 3 pounds under. I got home and with a little bit of trying and a few different sockets got all of them loosened and retightened. This why I am disstisfyed
I was charged $21.00 for a failed vehicle inspection and there was no issue with the part. My vehicle should have passed the inspection. I had it re-inspected at Mavis the next day and it passed with no problem. I want a refund on the $21.00.
I came in with a check engine light and engine stalling at stops. Paid 500 and still have same problem. Now have to carry back and wait some more.
Midas is a friendly caring place to take my vehicle for maintenance! Mike always explains the services and the guys are friendly!
The customer service area and restroom was very clean compared to other automotive places I've visited. The Associate who greeted me and checked me out was kind and courteous and explained everything well. I was very satisfied.
Staff informative, professional. and easy to talk to about the repairs.
Professional service, excellent customer service and great service great quality
Mike and his guys are always very polite. I get my oil changed and inspections done here all the time. I have also had brakes dine and tires. Every time I go they always go over everything with me.
This Midas shop is my "go to place" whenever I need any type of service for my car. Michael Lormand (the Manager) is friendly and honest with any questions that I may have about my vehicle.
Not accepting personal check, should have asked how I was going to pay before work was performed
The associates were very professional. Service was quick. I was very pleases with the service.
The service was as expected for a muffler shop, the waiting area was super clean (including the bathroom) and the manager informed me well in advance in every step in the process.
Easy to setup an appointment. Friendly and explain everything…
It was well communicated what my options were, and I was not hassled into making a decision. The price was excellent and the service was very friendly and professional.
Have been going to Midas for years and they have never let me down. At the Auburn location the managers name is Mike and he is awesome to work with.
Got me in without an appointment. Quick honest service. Friendly and polite.
Appointment was seamless. Facility was convenient and clean . The technician was professional and efficient.
I was thoroughly greeted and treated extremely well, everyone at this facility is extremely professional and well mannered. I highly recommend this shop to anyone who needs an oil change or anything done on their car.
They do a great job !Mike and Clarence are very kind and nice Great service!
Friendly experienced staff
I came in for a wheel alignment, they looked at my alignment, determined that it was ok and didn’t charge anything for the service
The manager is always friendly and honest. Work was done in a timely manner.
Brought my car in for an oil change and inspection. Was quoted almost $2800 in needed repairs. Declined to get another quote. Arrived to pick up my vehicle and it was parked in back for some reason. I had to find it myself as I was not told. I pulled out and less than 1/8 mile down the road my car was pulling to the right. 1/4mile my tire was completely flat. I had no issues prior with my tires but was quoted needing 4 tires. I brought it back as I thought maybe when they rotated the tires something may have happened. Interesting I had a nail in it. Could it have happened within an 1/8 mile possibly but unlikely. Of course they said we can't repair it but we can give you 4 new tires for almost $800. I feel that there was dishonesty that happened. My car "failed" inspection because it needed brakes/rotors yet the place that did do the tires checked them and the rotors/pad were fine. It was missing front caliper hardware. So I spent $21 not to receive my inspection and ended up having to get it reinspected at another facility.
Mike, the Auburn, NY store manager. Is a collegial and true professional. His techs seem mature and likewise professional. Very accommodating.
Very friendly and well explained what was wrong with my car
Friendly, took time to answer questions and explain the process
Friendly service, clean facility, didn’t get my classic car dirty.
Completed the job as expected. Very professional from start to finish.
I needed my yearly state car inspection and it was done quickly, with no problems. Ice water and snacks were available too!! It was a warm day so the cold water was so nice. Everyone is so friendly and easy to talk to. I talked to the Manager Mike about needing snow tires in the coming months. I will be back for sure!
I have been going here for years, and the professionalism of all is impeccable. I have never had an issue.
They always do great work, been a customer here for a long time and don’t plan on going anywhere else
Friendly and helpful environment. Work was done in a timely fashion. Completed the same day as requested.
Mike is very professional and easy to talk to about service being preformed.
Very impressed with the store manager Mike The cleanliness of the shop, and the quality of the service was excellent. It was an outstanding experience.
My muffler and pipes rattled on the way home. I went back twice to have the problem fixed and each time the problem remained. On the third time, they told me the baffles in the muffler were all loose and the muffler had to be replaced and I had to pay for the installation. The baffles were loose because the muffler was banging around under the car from the initial installation. They installed it incorrectly and then made me pay. I'm never going back to Midas
The associate went beyond his job to help me when I was unable to download text messages that needed to be signed for Easy Pay Financing.
i went in for oil change and ny inspection but they go beyond that and check everything . it makes me feel safe in my jeep. they said my exhaust was rotting out but it will pass expection. they quoted me a price i say lets get it done .i don't need that falling off but it ended up being $100 cheaper. i have been going to this location like 6 or 7 yrs now. i wont take my jeep anywhere but here because they care about my safty
Great people, great service. I have been going there for years and have NEVER been disappointed! Mike is super to work with. I have my family and friends go there also and they are also highly satisfied.
This is not my first time to Midas in Auburn NY. The Manager, Mike, has always been upfront with all repairs and costs. The value of the service is excellent. With one oil change I know the full status of my car from the brakes to the windshield wipers to the tires.
I gave little notice on needing a brake check but was taken in within hours. They diagnosed the back brake issues and fixed promptly. Making my life easier. We all look for this type of service but rarely find it. Thank you midas..
stopped in for a NYState inspection got right in and out no coming back
The communication was amazing! Mike explained everything in away I could understand! Highly satisfied.
As usual Mike, Clarence and Chris did an excellent job on my car.
Fast competent service. Great price! Very satisfied with the overall feel of the store
The manager, Mike Lormand, and his staff are always very professional & accommodating. They are flexible with scheduling & service and do their best to resolve all issues/repairs in a timely fashion. I have stopped in to ask questions after I have had service there and they are always willing to take the time to listen to my concerns and make sure that everything is ok. I feel like they provide great service.
Clear snd cocise discussion on work to be done no surprises
Mike Store manager is very helpful and great to work with
Been dealing with Clarence for years and he is the man. Mike runs it and also does a great job, never had an issue and they know me and my family by name. Definitely have some under valued employees like Clarence, give that dude a raise
They did exactly what I Asked them to do. They were honest and thorough.
Quick and easy to make and appointment. Very friendly staff. Offered a coupon I didn’t know existed without me asking as it was my first time there and overall just very very pleased with my first experience at Midas! Will definetly be using Midas here on our for my car service needs! I went to Midas in Auburn, NY.
Work was done in an efficient manner.
Friendly service done timely and efficiently.
Great location, great staff.
Have been coming here for service for several years and very happy with service
I was able to get an appointment quickly and my car was done at the time promised. The price for new tires was very reasonable too!
My experience was very good. Your technicians were very knowledgeable.
Always get great service. Good prices, quick turnaround, and excellent communication. Mike always makes sure I know what’s going on, and gets me the best value for my dollar.
Lived up to their expections. Got the job done and pointed out other repair problems and repair costs.
I always receive excellent service from Mike, Clarence and Chris.
Mike was extremely friendly and informative. He let me know exactly what services were going to be done and called me as soon as they were completed. Very pleased!
I have absolutely no plans on returning.If I did, you could take some money off of the bill when people spend a lot.Other shops do this, I have seen it.Midas did not , even one penny which greatly influences my decision not to return.
Mike the manager is very pleasant and very helpful,Clarence the mechanic knows his job very well,very well pleased with the Auburn Midas,they have a great team and very knowledgeable!!!I would rate this shop a 100 if I could!!!
The team is always great! Mike, Clarence and the techs always do great. Very satisfied with their promo service and attention to detail!
Greeted right away. Everything went smoothly. No complaints.
Everything was perfect....the friendliness of the staff, their ability to explain what my car required in layman terms that I could understand, the price of the service, the speed in which my car's service was handled....all was great.
I have been coming here for several years, Mike has always been very helpful with appointments and making sure that I get what needs to be done
All of the above reasons.
The same people are there and are friendly.
I wasn’t pressured into doing more than I needed.
I have been coming to the Auburn, NY store for years. Mike the manager is fantastic, honest, communicative and friendly. I recommend this shop to everyone I know.
I've never been to this Midas before. I felt safe driving home an hour away. I was able to schedule the appointment for the next day. I dropped it off at noon, and I was able to pick it up when I got out of work!! No more putting things off when that kind of quality and convenience is right down the road!! Great job!
The service tech failed the vehicle because he said the two front tires were worn beyond the wear lines. They were not and the tires are not weather checked. Another garage passed the vehicle. The service tech tried to push two brand new tires on an all wheel drive car and then said the back breaks were worn down. Never removed the tire to check the brake pads and only did so with a flashlight. Then tried to also sell brakes and rotors. A $21 inspection was trying to be pushed into an almost $1200 visit. When there was nothing wrong with anything with this vehicle. This site should be reported.
Mike Lormand runs an efficient and excellent service! We have been using Midas for years because they are efficient, on time and provide quality service.which is a bit hard to find these days!!
Timely appt and repairing the issue with my vehicle.
Been coming to get my vehicles for a few yrs now. Customer service is great. Everyone friendly. Always coffee waiting and refreshments while you wait, and tv also.
Been going there for years. Mike and the guys are great.
Ease of scheduling, drop off and pick up. quick service great communication.
Clarence was thorough, personable, very trustworthy
Mike is always very friendly and it does not seem at all forced or fake. I was shown exactly what the problem areas are on my car and given all the possible options for solving them with upfront pricing; no unnecessary sales pitches.
The manager Mike is very knowledgeable and professional..he treats everyone fairly. The car was fixed promptly and with no surprises. Appreciate the entire staff at this Midas location for their efforts and honesty. Will continue to use this location for my vehicle repairs.
Visiting Midas in Auburn is like visiting family. They know me by my name. Clarence is professional and he knows what he's doing. I have been going here for many years for all my automotive needs.
Mike at Midas in auburn NY is a great manager. Always courteous and tentative. Up front with communication and very understanding.
I was greeted promptly, I saw tires I had ordered sitting in remarkably clean service area awaiting installation. The old tires and wheels were promptly removed from my car trunk, tires were removed and replaced on wheels by the new summer tires and were put back in trunk as I did not want them installed on vehicle as we expected snow storm in next few days. Staff were both quite friendly and curious about my experience with my car (a Tesla). All around, a surprisingly pleasant experience!
Mike, Clarence, and the rest of the mechanics are great at Midas. The reason why I ALWAYS go to Midas first is because I feel as though I can trust them to tell me the truth about what needs to be fixed on my vehicle. Great Work guys.
Courteous, honest and finished quickly
Because it didn't take long and they were very clean and kind
Everything was handled well and quickly, efficiently which was greatly appreciated
Great team and mike is great
"Mike the manager is awesome. He is great at explaining everything that my vehicle needs and what it does, his professionalism is very refreshing."
They got me in for an alignment with no appointment just before closing time. Only had to wait around a half an hour and was all set. Reasonable pricing and would definitely recommend Midas in Auburn.
Store Manger Mike L. provided excellent customer service during an assessment of my exhaust system. He saved me over $1000.00 by only repairing the exhaust flex pipe and welding a couple of muffler connection points. Mike and his team provided a turnarou
"I requested an oil tire/tire rotation online. After getting my car back I assumed both were completed as that's what I paid for. Upon putting the receipt in ny records it stated customer declined tire rotation. I requested it, upon checking I was never as"
I've been going to the Auburn Midas for awhile now and have never had a problem. Mike is very honest and won't try to sell you something you don't need. They do good work and the wait is never terribly long.
Fast and very efficient. Truly nice gentlemen.
The technician was careful enough to safely remove wheels that were stuck on the hub. He left a lug nut on to ensure the wheel did not go flying across the shop when it was dislodged safely. Good attention to detail!!
I called and they got me in right away. Service was great - they kept me informed of progress. I was very happy with the experience!
Chris put on a glass pack and the truck sounds awesome !!
I went in because my car was making humming noise. They got me right in and determined it was a wheel bearing. 1 hour later I was back on the road with a quiet car. Been coming here awhile now. Excellent service and very personable. Thank you
"Great service at Midas on Grant Ave. in Auburn for a NYS inspection. The service was very thorough and when the technician found a tire pressure warning sensor on a tire had recently replaced was inaccurately indicating a low pressure, the technician thoro"
Peter did a good job thank you!
Found a while to.find good mechanics around. Finally found ours! Mike is always a pleasure to deal with and always very through with what is wrong and prices. Thanks Mike and team!
"Excellent, prompt, friendly service. Highly recommend. "
I highly recomend this auto center for professional reliable service.very thorough and trustworthy employees.
As always I?m pleased to have my car serviced here. My husband recently passed and he told me to continue to stay with Midas as we have always been treated honestly and fairly. I will say the manager Mike at the auburn store is always polite and very carin
"God bless Clarence and the guys for always taking care of all my older cars. I have been coming here for years. I do not have a lot of money, so it's so important to keep my car running so I can go to work. Clarence and the guy's always make sure that my "
I don't take my cars to mechanics but I would trust these guys to find the problem and if I can't fix it they're the only place id let work on my vehicles. Thanks for your honesty and understanding.
"I had been a long time customer of a rival but a recent change in management led me to getting ""over"" charged for everything. With 3 cars, I spent a lot of money over the years at that rival getting oil changes, buying tires, brake jobs and other services"
I'm always very worried about letting anyone do work on our vehicles just because of there being so many unscrupulous shops. With being on a fixed income an unexpected expense can mean paying the bills very challenging and potentially impossible. With that
I got my oil changed left about an hour later driving i heard something dragging i get out it?s the plastic cover that goes over the oil pan he never screwed it back i go there he acts like it?s not a big deal never said sorry or anything i don?t know if t
They get you in on time and out as fast as they can. Super service and pleasant people to interact with.
I've been to this Midas location a few times and the owner is always friendly and helpful. I find them honest and they do good work and I never have to wait very long. Would definitely recommend!
"Went in to get my car fixed, agreed to set the price on $150 ""verbal agreement"" over the phone Later charged me $855 and refused to show me estimations that adds up to the cost and refused give me back my car. Richard and Mike later gaslight me that I ""mis"
Wouldn?t recommend this place to anyone. The staff are a bunch of ********* and took advantage of a person who doesn?t speak English well. Charged you more than what you agreed on. I will not fix my car here ever again.
Vehicle rides great compared to before I brought it in. Very pleased with the service.
"I had an excellent experience at Midas, Staff was very knowledgeable and courteous. I would highly recommend them to my family &friends."
THEY ALL WERE VERY GOOD AT KEEPING ME UP TO DATE OF WHAT THEY WERE DOING AND HOW MUCH LONGER.....FRIENDLY STAFF
"I'm very happy with my visit, everything went smoothly, very informative crew as well. Would recommend"
They passed my trucks inspection when the last place told me it was tinted with 70% tint and i knew better. they clearly knew what they were doing at midas and passed me no problem for a great price.
ALWAYS FRIENDLY AND KNOWLEDGEABLE
Usually pretty quick turnaround. Appreciate the list of needs both now and the estimated need for replacement. Great service manager
I was impressed how quickly you were able to perform the inspection on my truck. I had first went to the dealer where I purchased the vehicle and gave me a time to do it 4 days later and I was able to get it done in less than 45 minutes without an appoint
Was unhappy with the service Bent space are missing spacers
My muffler and a big piece of straight pipe fell off my vehicle. You guys put it back on and the next day my check engine light went out. The work was a more expensive than I thought but I was so happy because I thought it was done right. 2 days later (3 d
Very nice place - the manager kept me updated and explained the bill .Waiting room and bathroom were very clean.
"I have visited this Midas many times and I can not say enough about the excellent service that they provide.I usually make appointments by phone, leave the car and run errands on foot. They call me with maintenance suggestions or when the car is ready. I n"
"I had new brakes installed in April of this year and they were making a loud screeching sound, so I contacted Midas on 10/29/19 in the afternoon and an appointment was scheduled for the next morning. I arrived late but luckily I was still able to be seen."
"Very satisfied with my oil change. Time waited went by quick. Recommended other repairs for attention soon. Excellent customer service. Thanks, Mike & staff."
Service done in a timely manner
"Written summary varied greatly from actual experience. Staff was friendly, not pushy, but did not share suggested/recommended service for my car. I had to read it for myself. "
"I have been going to Midas in Auburn, NY for years now. Very friendly and have always done a thorough job. Definitely would recommend them."
The service which MJ provided was top shelf. He was extremely knowledgeable and looked and diagnozed the problem on my car right away. He is a true professional. I am very pleased with the completed work at this location. I trust MJ and the staff at t
" I originally went into the Midas shop in Auburn, New York to have my radiator and transmission flushed as well as a New York State inspection. During the inspection Mike came and told me that before too long my car would probably need a new bearing and br"
Great service- very fast!
"On our family vacation this summer, we (my husband, 2 teenagers, 2 toddlers and me) headed to Niagara Falls making a stop in the Finger Lakers. After arriving at Lake Skaneatles, we began to notice a grinding noise on our SUV. We called Midas and they qu"
Mike & his staff are courteous & professionals .
Great guys at the Auburn location
I brought my car for a NYS inspection. My car is a well maintained 2014 Jeep Compass. I was told by the manager that I needed tie rod replacement and a wheel alignment. The cost was roughly $500.00. I left Midas and went directly to another inspection
"Their mistake in not correctly threading the bolt caused a leak in oil making an annoying mess and expense in clean up in my garage. I had to then return to Midas to have it checked and corrected. They admitted fault, that it was sloppy work by the mechani"
"Clarence is wonderful, and I always trust him to take good care of my car."
"As always, Clarence did a fantastic job - tok my car on time, did the work himself, recommended tires that have been great.Thank you"
I had a NYS Inspection & Oil change done ? It was completed fast & smooth / they were very polite & that is one major reason I continue to go there
Traveling through the area from Albany our rear brakes started grinding after just having them done elsewhere. Stopped at ALL the other places in town and was turned away. Midas not only took me right in and fixed the issue (missing bolt) they didn?t even
I brought a full set of tires to get mounted and balanced. I had called and made an appointment to speed up the wait. The service was pretty fast and the tires ride nice. I?ve brought my vehicles there before and would go back again. Thanks.
"I can't say enough good about the Auburn location,pleasant and curtious, the work has been done correctly, the first time! No going back because of shabby work done. "
My rims were damaged (gouged) during installation of new tires. I was instantly told that there was no way their tire machine could have caused the damage. Manager asked to take car back in and simulate changing tire on machine to prove to me it was not th
Very knowledgeable and honest staff. Have all three of our cars serviced there regularly.
"Very personable and professional. Set up an appointment and they took me in when I arrived, no waiting. Good prices also, I highly recommend this location. "
"Just fine, in and out in an hour."
Nice guys to deal with but 85 mins on an oil change is rather tough.
Advertised below $20 oil change. I make an appointment on the day I bring it in they tell me that they only have a synthetic blend oil for my car for $50. NO WAY!!!! BAIT AND SWITCH. WILL NEVER DO BUSINESS WITH MIDAS AGAIN!!!!!!
"Quick,fast but expensive."
Midas in Auburn is more like family than anything else. Every time I have gone there for routine maintenance I'm treated like a long time friend rather than just another customer. The quality of work has always been top notch. I trust everyone who works
Still making a rattling noise from the back it wasn?t making before I brought it in to have work done on it
"I?ve been using this location for a couple years now & feel very comfortable going here. Honest, no ho pressure sales pitches."
Haven?t had a bad experience at this location! Great service! Friendly atmosphere and always professional!
My truck did not pass because evap monitor was not read and was to come back in a few day and they would run it again but never was told me it was going to be another $11 to do it What can be done.it was my first time at this shop sence I lived in the area
The gentleman that I dealt with was very knowledgeable and took the time to show me what was wrong with the tire and explained why it had to be replaced. I felt he was being honest with me
You feel very comfortable going there. The people are nice and you and you trust there judgement
Very satisfied. Appointment was easy to make. Service done on time. Employees very friendly and knowledgeable.
I started going to Midas when I lived in Auburn and have continued going there even though I live 35 minutes away. The service is always great and the workers are friendly. I also appreciate that the guys are honest about what my car needs.
"Fast, friendly, professional and fair priced. I love bringing my truck here for service."
Fast service and job was started right at appt time. Tires were mounted and old ones were bagged and put in vehicle. Will use Midas again.
I wanted to drop a quick note about the manager Dennis working today at the W. Genesee St. Midas in Fairmount. I'm not from the area and needed to have some snow tires put on. It's so important for a company to have people at the front desk who are profess
I got my snow tires mounted and an oil change. My service was fast and efficient. Then I needed some repair work done and was out of town. I called the Auburn Midas Shop and I was given directions to the closest one to my location. Again very efficient
I have always had excellent service at this store even if what they tell me was something I didn't want to hear.
"Would recommend to everyone and I have! Excellent customer service. Fair pricing. Quick service. Correct repairs done.Mike is a great representative for your company. Very professional, treats you as a friend rather than just a customer. The only place I g"
"Needed repair work and state inspection on my wife's Jeep and they got me in right away. They were able to quickly get the parts I needed , and preformed the work in a timely manner while I waited. "