They were very professional, very helpful and got it done in a timely matter
Customer care and quality of services.
The associates were courteous, friendly, and professional. I was given fair pricing.
It was a very smooth process to schedule and I was able to get a time I needed within a week. However, I find $42 worth of labor highly suspicious for an oil change. If you need overhead costs, list into prices of parts or something.
There was a bit of a miscommunication, but when the conversation was had, a solution was created and given.
Requested inspection got inspection and pictures clearly defined .
Had a problem in Nov. tires I order were not there when I arrived. Store honored the sales price three months later when tires were back in stock.
Midas installed broken fog lights in my BMW X1. Check-in went smoothly; my car was done by the time I returned from gym so I didn’t have to wait long, and the mechanic even showed me how to turn the fog lights on (button I never knew existed!). Thank you Midas!
Excellent & very professional
I have been coming to Midas for over 30 years. You don't change your service. When the company service is better than just satisfied it is outstanding as always 👏 👌 🙌
Overall great experience at Midas Northern Lights. It was fast and easy, faster than all the other oil changes I've been to and for a good price, too.
Communication could have been a little better. Overall though it was ok. I showed up before they had a chance to call and tell me my vehicle was done
We weren't completely sure about why we needed the additional services, how to fix the cause of 5he issue, what sort of timeliness we have to fix the issue before it becomes unsafe
The oil in my truck needed to be changed and I wanted to give Midas the business. It was easy to set up an appointment anf the wait was not very long. Also the cost was reasonable.
Be more clearly on the price I was told one price the day before I brought my vehicle in.I ask the lady that check me in if the mechanic could air up my Right front tire she said yes when the mechanic finish with the oil change the lady told me he couldn't that I had to take it to bay 8 or 9 to me if the mechanic would have went the extra mile to make the customer happy by putting air in his tire the customer would been would been more appreciated. Beside the lake of communication with the price the first person should have put it in the computer what he quoted me.
Easy to schedule, Friendly staff, quick service, and pricing
Pricing, availability, welcoming, swiftness, services offered
Good communication & quality work
Hicieron el arreglo muy rápido
I was tired from my work schedule and thought I was first in line but on the drive over apparently two other customers were scheduled in front of me.
Friendly staff and my car was done a lot faster than we were told when checking in.
Price of putting a simple blub in for labor was over 43 dollars and it probably took one minute to do so. If we were told what the labor to do that, we would of done it ourselves. For basically an oil change it costs up 250.00 bucks!
great service and good value - got it all done in one spot at one time.
Nice and helpful staff and I’m very satisfied what the mechanic done good in my car,more power to you midas and to all your staff and mechanic
Fast, efficient and very informative about future repair needed
I have been bringing my cars to this location for years. They've always been honest with me and don't try to sell me something I don't need.
I dropped off my car early for the service and it was done by the time I expected the service to be done. Great job! The persons that waited on me were pleasant and greeted me with a smile. I have been coming to this place for service for a long time and have had good experience.
Fast quick friendly service
The customer service representative was friendly, and made it clear my vehicle may sit overnight if they were not able to service it the same day. The price was fair, lobby was clean, akd they texted right away when my vehicle was finished. I trusted them to keep my vehicle overnight if needed and despite the busy season of tire changeovers with the winter storm we had, I was impressed and thankful to have my service completed the same day despite not having an appointment! Thank you, Midas!
The service was 100%. The workers were really friendly and put my studded tires on for me since this is my first winter driving in snow.
I paid 54 bucks for a lyft inspection. Now I am submitting the form and it is for the state of Michigan, not Alaska where I reside and where I had the inspection performed. If Lyft kicks this back and I have to go back to this location and sort this out, I will be highly dissatisfied.
Make sure the products you are charging your customer is accurate. I was given cooper tires instead of Michelin tires and thank god I checked before I left. I was late to work because they had to go back and swap the tires. I don’t even trust the brakes/rotors I asked for are accurately described and charged accurately. Paid roughly $3,600 for parts and labor. Not satisfied.
I am moving out of Alaska, so I will not be returning to this Midas out of proximity to next place. I was inconvenienced by the scheduling system, as I never received an email confirming my appointment. It turns out that the email/online appointment system was broken, so I had to reschedule for a different day at the last minute.Another thing was that the hours of service do not reflect the warehouse, which they should in some cases. Because the warehouse opens much later and closes much earlier that the rest of the shop, I had very limited windows of scheduling. Had I know about this ahead of time, I would have planned accordingly.
Everything was very easy from start to finish, and they were very transparent about everything that happened
Very prompt and professional. Fastest oil change I’ve experienced. They kept me posted on the progress of service and i was out in little over an hour. I will do all my oil changes here!
Excellent communication and fast service.
I had the front and rear brakes done 30,000 miles ago and for some reason the front needed new brakes and rotors again because they didn't change the calipers last time and now they have to change that too.
Make my 18 year old daughter wait three hours for a service that took 15 minutes. Took people who came in after her first. We had an appointment and arrived on time. Hourly ridiculously expensive.
I requested to schedule a 1:30pm appointment online at 5:00am. I was not contacted to confirm the appointment until 12:34pm. Fortunately, I checked my phone at 12:55pm, noticed the text and was close enough to Midas to make the time. Otherwise I was planning on taking my vehicle elsewhere. Hoping the scheduling process goes smoother next time and communication is improved. Also, when I dropped of the vehicle, they couldn't work on it immediately as scheduled. Why offer an appointment opening an hour before said appointment if the appointment time slot cannot be honored? I felt I was not valued nor prioritized as a customer.
I have been using midas Service for more than 20 or more years. The Service is outstanding 100%.
Charging people for work not completed is not acceptable. The staff doubled down that they did the tire rotation despite the tires being marked and clearly not having been done.
Kept me informed with my vehicle, able to drop off vehicle and was told to pick up the next day. Thank you
Ease of scheduling- open on weekends -close to me_ price is what I anticipated
I scheduled an appointment, was serviced and was done. There were a bunch of tire change over appointments during my oil change and I was at the shop for over an hour.
Good service. Was able to get in easily. Service down in 2 hours.
I made my appointment for 10:30am. I dropped my car off and left and came back at 12:30pm. I finally asked for an update on my vehicle at 2:00pm and it was finished at 2:30pm. I asked why it took so long and I was told their day got busy with walk-ins.
I tried to book in for general preventative maintenance, and was told condition of brakes, any fluid leaks etc, were already checked when Midas did a tire swap a week or so prior (and no problems with brakes or leaks were noted). So I booked in for a specific repair to the tie rods to be done. One problem was fixed and problems then arose. The tie rod issue was sorted with minimal effort - full marks for that. However, I was then informed that front brake pads and struts needed replacement - the former were totally worn and the latter were leaking fluid. Why was this not identified when tires were changed? Second issue - when asked to authorise the replacement of brakes and struts, I was told the cost would be about $1000, but the actual cost was around $1800. Turns out the $1000 was for labor only, cost of parts was not included! Confused communication! Finally, why doesn’t Midas offer a standard preventive maintenance program like some other tire service centres do? I will do my tire swap over elsewhere next time!
All the Midas staff are very Profesional
It was a super long wait overall bur I'm glad they looked at my front end and tell me what I needed.
I had to get brake replacement which is complicated and they need to inspect first. I received a call after my inspection and I was given several options, including doing nothing for the next few months. I elected to have my brakes replaced. I was told the cost and I approved the work. The job was a bit more expensive than I had anticipated but the lifetime warranty made up for it!!
I really appreciate your job and communication. Only bad thing they chrme 450 for inspection. When other do that for free or less, I have to say so far I am happy because Even if was expensive looks like they did a good job. Still need to wait 6 months to be avaliable to use the service on full . With guaranteed and all that .
I always bring my vehicle to Midas. They have the best service.
Very friendly staff. were straightforward about process.
IT was an oil change, thing worked ok as stated!
Location is convenient for work. Recommend providing associates a way to edit information. I have been coming to this location for a while and they have 2 addresses for me (cannot remove the old one) and 3 vehicles (2 of which I no longer own). It would be nice to remove the old information.
I thought the price was going to be cheaper than I planned.
I made an appointment online and it said within an hour of opening the next day My appt would be confirmed. I had to call in to verify that myself after a couple hours. The estimate for repairs were double what a local shop would do the repairs for so that was extremely disappointing.
First of all, I was asked if I wanted my tires back after the change over. I said yes, did not get my tires back and come to find out an employee had to fish them out of the trash when my husband had to go back to get them. Then, I asked them to check a sensor for my tires I thought was broken, when I picked it up I asked what the issue was with the sensor. I was told there was not an issue and my tires were just low, which I thought was weird but trusted their expertise. Paid, and got in my car and the sensor alert was still on and my digital tire gauge was still not working, so I guess they just didn’t check it and lied to me. I would have been okay with it if they hadn’t had the time… not only all of this but my husband doesn’t think we got the right tires back. I don’t expect to ever go back here.
They accepted my vehicle at the last minute without an appointment. They evaluated my vehicle and found no problem so they didn't charge me. Truly a trust worthy company who treats their customers very well.
This definitely has more to do with paying $3200 than anything but honestly- it was satisfactory. I just wasn’t “highly satisfied” because I was so sad about paying that much tbh.
The work was completed on time and in a professional manner.
I scheduled my appointment online as instructed and no-one ever got back to me to confirm. I scheduled another appointment in person and had to wait a few more days. If appointments can't be made online don't offer it.
Techs were quick to point out the issue with my battery, offered to fix it, but also suggested an alternate - since the battery was under warranty, it was easier to go to the store I bought it from for replacement. I appreciate their attention to detail and offering me an alternative that would cost less. These guys are the real deal.
I was told the work would be done within 2 hours and it was. Everything seemed to have been done well.
excellent valueexcellent work
It was 2.5 hours for an oil change and tire rotation. When I dropped it off the associate said it would be about an hour. I do not expect miracles but 2.5 hours is a pretty long time just for an oil change and tire rotation. I will just have to plan ahead next time.
I was highly satisfied with my visit because of the ease to get an appointment on a Saturday morning and getting my cars oil changes in a timely matter. I waited there while the oil change was being done. After the oil change was done, I received a text saying my car was ready to be picked up.
It’s always easy to get early morning appointments to handle my busy schedule and they always handle what I ask or needs to be done
Friendly efficient customer service. The email/text communication complete with photos of problems was informative, clear, and precise. It allowed me to make educated decisions.
I made the appointment for 7:30 am, and I returned at 10:30am, and it hadn’t been touched.
I use Midas for general work on my car (tire changeover, oil change) because of its proximity to my work. It's very convient.
They completed the work quickly, and kept me in the loop during the whole procedure
It looks like a couple few of the tires might be on the wrong wheels; example, letters of LF, RL LR on wrong wheels.
Turns out what I thought was a wheel bearing going out was a loose wheel. Super impressed in a no charge for service after I used your time to diagnose. THanks
I was able to get an appointment the next day for my break replacement and they were done within a couple hours, $400 less than the other guy! I will be coming back.
"Great customer service, I would not bring my car to another car shop. Thank you Midas!"
I wouldn't take my vehicle back here. The parts mark up was over 100% of the value I could buy them at.
Every-time I contact your location on E Northern Lights a man name Robert is very hard to communicate with he makes me feel very uncomfortable I called @ 5:15 pm Friday to top off my vehicle he was rude and told me come another day I didn?t know I needed t
"Very happy with the customer service I received here. Thank you, Midas. "
I had a terrible experience at 2 different locations in my city. In both cases I made an appointment and the morning I showed up I was told I didn?t have an appointment. The staff had terrible attitudes. I will never go to another Midas.
Kind and professional staff.
It?s too hard to believe even your best companies have a bad day..
"Excellent service on my vehicle. The brakes feel great. I remember walking in and asking if I could get new brakes. I gave them my keys, dropped off my truck, and the next thing I know they called me saying that they were finished with my truck."
"Had starting issue with 20 year old truck. Fred kept truck overnight and repeatedly tested and never had a problem. Midas could have easily invented a problem, but did not. In any event, I have not had any more problems with truck. I will absolutely go to "
"Left a message on their messaging system at 11:00am with no call back, while their site claims to have calls and messages returned within ?2 business hours?. I waited almost 4 hours with no call, so I called the Northern Lights location, no answer twice, s"
I was able to get in the same day and service was great! Would recommend this establishment to everyone.
Tire and oil change was seamless. Very efficient and friendly staff. I will highly recommend
I had a great experience at this Midas they kept me updated throughout the process. Will always go back to this location whether it?s for brakes or a simple oil change. Super nice people.
"Four hours waiting with my car on lift. I was early in Am with appointment. They loaded other stalls with one person working mufflers moving from car to car While my car was on lift, I sat for 2.75 hours with no body under my car working. My car Idled on "
"Got our Jeep serviced here for an oil change and a taillight replacement. But alas...the taillight replacement was not done, even though we were charged for it! No big deal, called in to tell them the issue and friendly front desk Fred, said ?c?mon in, we?"
"good work, looks like clean oil, tires filled"
I NOTICED ALLOT OF OIL MARK INSIDE MY CAR AND A PEN MARK ON MY VISOR :(
"This is the second vehicle I have brought in for work. Fast, friendly, and professional service each time. I appreciate that they are able to give me accurate time estimates and get us in and out quickly. Quality work and reasonable pricing."
"Purchased my summer and winter tires here. They took care of my flat tires for free. Always a pleasant experience when I come. I get my tires switched here too every spring and winter. Thank you, Ramsey, for great customer service each time I come. "
"The automobile you shown as my rig in your records is completely INCORRECT, inaccurate. Not sure what are you got this in correct information?"
"mr.khotesouvan at midas always gets my car done fast and efficient, no more problems with my car."
"I love going to Menike .. They always give me a great deal, let me know what else I might need looked at, and they are always professional and very welcoming! I will always be a repeat customer of theirs!! Thank you "
I bring my AMC for check up and I am happy with the result
"They really do have GREAT service ! I called the night before and they said we have a full schedule but drop it off in the morning we should be able to get it done. I dropped off at 7:30 am they have a shuttle, I was able to get to work on time. They ga"
They always do an awesome job
Excellent customer service. Fred and David were the two people I dealt with and everything went smooth from start to finish. I will return for any future service for car problems if and when they do happen. Thank you
"Wish I could give ZERO stars. I walked in 25 mins before closing, (leaving work early so I could get my headlight changed since I drive 56 miles each way into the city 6 days a week) . An older gentleman sitting at the desk watched me walk in then I stood "
"Great communication, great service, overall great job!"
"I always will use the Midas on East Northern Lights Blvd in Anchorage, Alaska, the staff is always friendly and patient, no matter how busy they are. The staff and ASE certified mechanics have ensured my vehicle to run properly and diagnose for future nee"
"Yes, I would recommend this Midas location to anyone I know and have done so.In my visit yesterday they quickly identified that my break light alarm was due to a faulty instrument package and not the breaks. Service was excellent."
I had a written estamate of $1322.23. Repairs cost $1971.85 even with a military discount. At estimate I was told it would take one day. The repair took five days. Now I looked under the truck and all the bolts at both front axle to differentials. Are AL
Thanks to David and his crew for assisting my daughter with a pre-purchase check of a used vehicle. I'm 3100 miles away in Colorado and appreciate what sounded like a good experience for her - a 1st time used car buyer. Thanks again!
We are from Biglake. Googled where to get a tired fixed. Midas came up. Called and the person on the phone (Tyler) said they would fix it went there was out of ther in less then an Hr. Weren?t charged for the tire because it was a beamed in tire Told
Dave and Fred always take care of our needs. Tire change and oil and filter this time. They are always courteous and finish on time and call us when they are finished.We try to do all the business we can with Midas Alaska and in particular this store on N
"I brought my car in and they quickly provided a written analysis of immediate issues, including the brakes for which I brought it in. They discussed the issues with me a couple of times, and fixed it quickly once I provided my authorization. They also pr"
"this shop is efficient, and offers quality service, friendly staff"
"Excellent Service, Prompt Completion, Good Price -- what's not to like?"
"I liked the fact that I could pop in and get a oil change within 2 hours. I tried to ask for the usual discount (-$5 or $39.99), but the customer service desk personnel said none were available. Usually, I would go elsewhere since their standard price is "
Prompt courteous service...
Always a good job and friendly service! Good job!
"The crew at the store on East Northern Lights are very trustworthy, they fixed my car's engine and my car is running perfectly, they are a great shop to take all your vehicle's needs"
They found the issue with my truck and had it fixed the same day.
"This tire change appointment was perfect. I wasn't able to make my original appointment time, but the shop fit me in later in the same day and still completed the tire change within an hour. Thank you."
I would and do recommend this Midas to all my friends and family.
Always great service. Highly recommend.
"Myself and m son are repeat customers to Midas located on East Northern Lights Blvd in Anchorage, Alaska. The staff are very friendly, they inform you of the work needed on your vehicle and do this with precision and timely.We will continue to use Midas f"
"I give Midas five star and am satisfied for the blend of works on the 99 dodge ram 1500. It did took the whole day they called me, gI've me estimate and I said okay do the job. I paid little invest but now I am building my confidence with piece of mind. T"
"Fast in and out.....no complaints. good job, well done."
"Was told to bring my truck in first thing in the morning at 7:30am to get some warranty work done and they'd get it straight in and have it done by noon. Called a little before noon and was told ""the guy"" is just now getting to it and it'd be another 2-3 h"
"Every time I bring my truck in there's always something new wrong with my truck. They said my power steering pump was leaking, even thought I saw no leaks so I took there word for it and had them fix it. 3 weeks later something actually is leaking so I spe"
We took our Ford Explorer in for brakes we were quoted around 5 hundred but of course we got a call back that it would be 1100. We paid it and was on our way about 6 months after that we took our ford to a machanic because of a thump. Every time we pressed
Mike Longshore was very polite and helpful on the phone and in person. My Pt Cruiser was a challenge with parts in the way of the battery installation. The cost and installation time where both reasonable. I was very impressed. I would recommend Midas
"Mike Longshore at Midas midtown was very polite and helpful on the phone and in person. The battery installation was difficult, due to the parts being in the way on my PT Cruiser. The installation was professionally done and in short order. I would recomm"
Mike Longshore at Midas made my day. He found the short in my block heater and then was diligent in calling all suppliers to get the proper one. The job was completed in good time. The bill was as quoted. I was impressed that the cord was routed throug
I received wonderful service. The parts were ordered quickly and were correct. The mechanic got straight to work and I got my truck back quickly! The price was much lower then I expected which was a nice surprise! I will be taking all of my vehicles there
I'm new to Anchorage and brought my car in to this Midas shop on Northern Lights 3 times. I will keep coming back. Nathan is awesome and is always up-front with me on the phone and listens to what I have to say and talks through the right approach with m
Midas family are the best. They have been so helpful and understanding when I need work on my truck. Very professional. I have been with the Midas family for about 5 years. Thank you for being there for my truck and I.
"Thx you for working on my 1989 Honda. With out the the mechanics there, I don't think I could have got the job done by myself. "
"I scheduled to have an alignment done on my 2013 Toyota Tundra, sit there for 45 minutes only to find out that their system only goes up to 2012...uhhh in two days its 2015 might want to update that. Needless to say I missed a total of two hours of work (i"
They did a great job at changing out my summer tires for my winter set. Also performed a very thorough inspection of the vehicle.
"Midas on northern lights was able to get me in for a tire change over On short notice in the busiest season . I am delighted with the service I received. The shuttle is an attractive bonus to your store ,especially for people w/ no other way home or back d"
"Sometimes,it's hard to find automotive repair shops that are sincere, honest and aren't just there to take your money. I started taking my vehicles to Midas, namely this location, because of the proximity to my job. Every time the service..."
"We are new to Anchorage and needed an oil change & fluid level check for our 2000 GMC pickup. I scheduled the appointment on line for the following day. The service was prompt, professional and reasonable. What is impressive is what happened afterwards. I "
"This place is terrible. They are rude, do not value or respect your time, and don't know what the **** they are doing. DO NOT GO HERE* I don't think they deserve a star in the rating, but it is required in order to leave the review. "
