I was having vibrations from the tires. I had bought the tires in November 2023 and experienced shaking and vibration from the first drive after installation. Until now. After I took my truck into Midas in Hoover Alabama it is riding like a brand new one. The technician did an excellent job servicing my tires.
I feel like I get more service for my money. I get more bang for the buck nowadays that means a lot. I’ll gladly wait an hour to save 50% compared to other so called quick service oil services.
Tim was very professional and kind. He was upfront about price. He helped me use my coupons. He even stayed after close when he had to wait on me to get back up to the store.
Advise customer that service technicians do not arrive until 8:00 am when scheduling 7:30-9:30 Appt to Wait During Service. Have the correct filter to complete oil change when appointment was made 1 week in advance. Respond to online request to schedule appointment if you are not going to answer the phone. I had to request it twice online and then only was able to confirm after calling 3 more times to follow up.
My brakes had cut into the rotor and they replaced my rotor and completed my serive in two hours. The tech was very knowable about my problem.
They literally told me I can use a 20 off coupon and they didn’t even use it it took two hours for a oil change because they had no oil
Customer service and price point.
I'M NOT COMING BACK TO THIS MIDAS, BECAUSE THEY DON'T HAVE THE QUALIFIED WORKERS. THEY HALFWAY DID THE WORK AND WAS NOT CONCERNED ABOUT MY FEELINGS AS A CUSTOMER...
Able to service my vehicle while I waited
Manager and technician was great
I had a oil change and tire rotation dont belive they rotated my tires
I am very pleased with this location. I called Friday morning and was able to get my appointment scheduled for later that evening after I got off work, and the prices were very reasonable. The service provided was excellent and I will definitely be back to this location for my future car repair/maintenance..
The tire balance and rotation was done improperly and my vehicle shakes and is very loud. I will need to take it back and have the service redone to fix the issue. I work long hours so it is a little difficult to make time for a second visit
I brought my car in for an oil change on Tuesday, Nov. 28, 2023 at 8:50 am & didn't leave until 10:45 am. If I had been told it would take 2 hours, I would have rescheduled to have my oil changed at a different time.
Mike Jones was great. Had great recommendations for what needed to be done.
Friendly, cooperative,good price
The professionalism was excellent, the timely manner in which my concern was addressed was outstanding, the understanding and communication was very informative and reliable. Appreciate the high standards of being honest and respectful. Great job!!
I was extremely satisfied and will return again
Michael at the front desk was great from the moment we called to schedule the appointment and throughout the whole process. Thanks again!
I had a 1pm appointment for an oil change and didn’t leave until 2:55 I wasn’t advised that this location didn’t have a filter until I asked what was taking so long. They had to wait for someone to deliver it. Great team at this location. Terrible communication.
The person at the desk was awesome very friendly and nice. The problem was the tech said I needed a particular repair and the alignment service couldn’t be done. Then the price for the service was overpriced and outrageous. I waited too long to not have any service done. I left and got another opinion from shop and I did not need the service done. I feel like I was taken advantage of for an unnecessary service because I am a female and don’t know any better. This is very unfair and unethical treatment . I will never seek any service from Midas ever again.
THEY DID NOT HAVE MY PART AND THEY HAD TO ORDER IT AND I HAD TO COM BACK THE NEXT DAY WHEN IT ARRIVED WASTED TIME THE FIRST DAY
I thought the price would be about the same as what I paid at fire stone. It was not. I was very surprised at how high it was. Also, I believe they were having trouble with the register so they were not friendly or good communicators
Service fantastic Manager great. Staff great Very efficient and friendly
Very Good Customer Service.
Michael was professional and informed me of any delays with the service.
Micheal was phenomenal! My wife & I came in after catching a flat tire & they were there to help! The tire we need it wasn’t available right away, but they were able to put our spare tire on in enough time so we can make it to our babies doctors appointment and back! Overall great experience, thanks!
90 minutes for an oil change with an appointment
They were friendly.Explained everything and had a good price for what I came in for!
The staff was just so friendly and helpful and helped me with quotes for future projects and they all seemed so nice and professional I was very pleased
Just my overall experience friendly associate the business was neat and the restroom was very clean would have liked to watch tv but they were not on but it was no problem
My appointment was at at 10 a.m. my car wasn’t pulled around until 12 p.m. I didn’t leave the shop until 12:43 p.m. Costner behind had appointment at 11 a.m. he was pulled around before I was and his car was done at 12 p.m. the front desk guy says the worker was in the bathroom for 1 hour and 15 mins. HORRIBE
Michael Jones was extremely friendly and knowledgeable. He followed up as he said he would and gave us a fair price for the work done. I have recently experienced the death of my husband and he was very compassionate about that.Would definitely want to work with him again.
Ease of making an appointment. Friendly reception.
They refused to quote me a price until they completed an inspection, and did not tell me there was a fee for the inspection until after I was quoted an astronomical price. I needed brake pads for the front tires. That’s it. There is no reason it should have been quoted at $700, but they gave me a coupon worth $75 and offered me a financing plan like the price was reasonable. I got charged $25 for the inspection, which I would not have been mad about if it was outlined anywhere on the coupon, on the service, or said at any time before the service took place. I’m completely dissatisfied with my service and I will never be returning.
Time on completion (2 hours for an oil change is ridiculous) Also next day I found oil in my driver way (the mechanic just spilled oil on the chasis but he did not bother to clean his mess)
Every was kind and helpful
Midas has really great prices and always sends coupons. All the staff are usually friendly and the wait time is never too long
Pricing was way over priced I called other places and it was half of what I was charged only reason I let them complete it didn’t want to have my car towed again and wait way overpriced
Issue that I came in for, was not fixed and it's worse after I left than it was when I went in. But at least I got new front brakes and rear shocks though.
I had a dsicount ticket and was not charged what it said. Tickey was for $39.95 and I was charged $58.73. Had appointmet and the service took over an hour to complete. Will not deal with Midas again.
He tried to charge me additional charge for a oil filter.
I paid for full synthetic oil change and tire rotation. They only changed the oil. I had tech at Honda look at my vehicle they said there was no reason my tires should not have been rotated. I paid for both I feel you still owe me a 4 tire rotation or should refund my money
The previous two times I’ve been here, I’ve left without my car being back to 100%. The prices have been reasonable, but the recommended services have not been what I need.
Great customer service and support.
While I was not told there was an obvious problem, I was also not given a long-term solution to the problem I came with. The readings and workers were not able to fully determine what caused the problem I've been seeing.
Don’t charge people when you can’t fix a problem.
Originally I was scheduled for an oil change at Firestone but they not only misplaced my appointment but never notified me That's when I went to Midas and met Wilson and he scheduled me for an appointment and everything was smooth with minimal waiting time; right away I could feel the difference in how my car was running I will definitely be telling my friends and returning to this location
I paid 98 dollars for an oil change in a 2011 honda accord.
Everything was explained in detail.
Extremely throughout explanation about what was needed for my vehicle, the cost, and future expectations. The time it took for completion of the job was appropriate and I felt that the cost was fair.
Another Midas location replaced rotors and brake pads a couple of months ago. They not only used the wrong products for my car, they also did very inferior work so that I have had issue with the car since the repair. That Midas franchise closed. The Hoover Midas owner not only fixed the other location's poor work, he called regional to make sure I got replacement parts at no charge. He only charged me labor, saving me having to pay twice for the brakes. This owner was most sincere in wanting to help and do the right thing. They definitely have won a new customer!!!
After checkingmy vehicle, they went further to find a manufacturers recall on my vhicle that was relstef to my vehicle's problem, saving me both extra time AND money, for which I am truly grateful.
The tires were shipped in earlier than expected. The man(Wilson) I spoke with over the phone and at the Midas location(Hoover) was very personable and made the visit feel more welcoming than anything. I enjoyed the visit.
Very detailed and transparent about the entire labor/work on my vehicle
I was satisfied just not highly.
Customer service was great and the service of my car was very satisfying.
Check your website and make sure that the products appear on your website available at the selected shop.
I was highly satisfied because I was given awesome customer service and very efficient and effective work from the time I stepped thru the door til the time I was told you're ready by Mr wilson I even had candy while I waited lol with me being young and this car maintenance thing being new to me I really appreciate you guys in all you do!!!
Great customer service. They take pride in their work and service on your car. I highly recommend!
Wilson communicated clearly and they service was super fast
Did not have to wait long. Every one very friendly.
Brake inspection done and lugs were not secured properly so I can get to destination safely. Seems as if once Midas knew I was not interested in paying 900 for brake job they just put my car together and didn’t care. The front counter guy even sarcastically said drive safe as if he knew my bolts were not on the car correctly. Putting my life even more in danger. Glad I’m home and able to do this survey. People just need to be fair and not get upset when vehicle not serviced at their location.
The manager Wilson gave me a good price on the tires I bought. He really talked them up. Said he even had a set one the same ones on his car. So I decided to take a chance on these.
As always, crew was extremely nice and professional, will definitely recommend.
They were quick and professional
Very Good Customer Service.
They did a great job installing in my shock absorbers and also my exhaust tips.
fees added without explanation
They ruined all my lugg nuts. They are all over tightened and some of them are stripped.
The knowledge of the mechanics .The professionalism of the mechanics.
My family (including 1, 3, and 5 year old children) were traveling from our house in Nashville to FL for a weeklong vacation. Three hours into our trip we realized that the air conditioner in our 2021 Chrysler Pacifica was blowing hot air. We desperately pulled in here and from the minute we walked in I sighed a huge sigh of relief. This family are angels. They went so far above to help us on a Saturday and I will be forever grateful. The condenser on our minivan was broken and Chrysler told me they couldn’t get us an appointment for a week. Mr. Alan went out of his way to drive my husband to Enterprise to get a rental car. Enterprise had not a single rental car on the lot. He then drove to the Enterprise at the airport to get a rental car. Meanwhile Wilson and his fiancé patiently helped me entertain my 3 overtired children. They will secure the part and repair our car so we can pick it up on our way back from the beach. We are SO thankful. They are such kind and compassionate humans.
The staff and owner were very friendly and kind. They spent the time to make sure I understood the needs of my repairs and clearly communicated the steps and pricing ahead of time.
Friendly staff. Explained all the problems they found.
The people were very friendly and Listened to what we said. They fixed the problem. And found another problem and called us to discuss what to do. They gave us options and we really appreciated that. This is now our car place and believe me my wife is a realtor with a big mouth and we will be telling everyone. Thank you
I personally think your mechanic Bebe is just great. He truly, ensures the work performed on your vehicle is right before turning it back over to you with no mishaps. It’s very hard to find a good mechanic like Bebe that you trust & whose honest with you & that’s why I continue to come to the Hoover location.
There employees were very nice, they explained everything and they were honest, which means a lot
Hire knowledgeable and caring technicians. The technicians should be personable
The ease of doing business with them and the knowledge of the mechanics.
Everything was explained and broken down into terms I could undertsand!
Very professional and very clear and simple in explaining what they were going to do for me and how much it would cost
Originally, I had a bit over $800 worth of work done and they forgot to do my oil change and to look into the reason my check engine light was on. To "satisfy" a customer, they agreed to give me a free oil change. This they took care of and increased my happiness with this location.I need an oxygen sensor and when I can afford to have it replaced, this is where I'll bring my car even though there is one location closer to where I live, but I'm NOT happy with that one.
All associates were very personable and engaging. I truly felt like I was their main priority even with other customers in the building. Who also seemed very pleased with their experience.
Wilson was very professional, and knew everything about what we wanted. He assisted in ordering the right tires for my needs. The technician that did the alignment was very friendly and also very professional. The time for the repairs was excellent. We will definitely use Midas in Hoover again.
All of the associates at this location was very helpful and thorough in explaining everything.
Actually diagnose cars correctly.
The feeling I got when I walk in, I knew I could trust them, whatever they told me, I knew they were right. To get that trusting feeling means the world to me.
My Experience was simply very good .The Midas Team handled my concerns and recommended other work that I forgot to even mention to check.
The staff has been very friendly and helpful every time I have went to Midas. They haven’t disappointed me yet.
Wilson was wonderful - patient with all my questions and understanding.
Bad customer service refuse to give me air..In fear they may get sued. I think they just didn't want to get out in the cold. They had not one customer but me. And all I need was air. Had to drive one mile to the nearest gas station to put in my own air. Sa
Midas did a great job making sure my car was finished quickly and efficiently!! 10/10 recommend.
Very good people to do business with .Seem streight up and honest
"They fixed my problem quickly and perfectly. The service was flexible, courteous and prompt. I will be back."
Always a pleasure to have quality work done in timely manner. One never feels pressured.
"After the tire balancing, the vibration and steering shake was gone. Quick oil change at a competitive price. Making appointment was easy. Only issue I had was a little confusion on calling me back when my car was ready, but no big deal. All OK. "
"It?s been a while since I?ve been in a Midas shop.It was a very pleasant experience. From my first call ( live person BTW ), to the estimate and repair to checking out this service was outstanding. No pushy sales folks trying to up sell me just a genuine a"
"It?s been a long time since I went to a Midas store. What a pleasant experience I had at the Hoover location several days ago. Helpful, knowledgeable and friendly are a few words that describe these folks. No pushy sales people with all the unnecessary add"
I was in need of two front tires and had called a few places already who either didn?t have the tires or the price was higher than I wanted to pay. Called Midas and Wilson answered. He was very professional and after a brief hold told me he could help. Too
Will be going back for all my vehicle service needs. Honest reliable team. Great conversation in waiting area.
Had my rotors turned and new brakes installed. Very courteous personnel. A honest Christian place of business. Waiting area very nice. Just the conversation with Allen and Wilson minimized time in waiting. I will use this shop for all my auto needs.
"Price was great, service was fast, technician was very experienced and excited about the muffler sound on my truck. Plus they entertained me while I was waiting!"
"When called for service on the problem, Mr. Wilson quickly understood the issue and had his skilled technician work on the system and quickly restored the functionality of my car, for which NTB did an awful job on , earlier that resulted in the breakdown"
"I was recommended to them by Express Oil Change off 280. I apparently had an exhaust leak on my work van, which was pretty loud by this time. These guys were very helpful and informative, contacting me before proceeding on the repair, and physically showin"
Great service and great work
"Midas has some very fine people there, courteous, friendly, and most of all attentive to the customer needs.Thanks Midas for a very professional job on my vehicle.I will see you guys soon."
Great crew there at Midas....
The customer service was great. Wilson was courteous and helpful. I just want u to think about my points of improvement.1. U were the first business taking credit card service charges from me.2. Is charging for supplies when u do oil change a norm now? Nev
"I had an 11:00 AM appointment. I was there 25 minutes early. I was very disappointed that you seemed to be two bays open and more than enough technicians, yet my vehicle didn?t get pulled into a bay until about 11:30. Even when it was pulled into a bay, t"
Wish I had more money to spend on my cars it would be spent there
I recently started going to Midas in Hoover. Everyone there is so professional and friendly. I have enjoyed my experience there each time and I definitely would recommend them to everyone to get there vehicle serviced there!
Very nice people. Excellent service.
Thanks again to Alan and his team. Respectful and helpful ? Leo and Bebe listened to our need and worked to solve our problem in a timely manner. We?ve been well taken care of each time we?ve turned to Midas in Hoover.
"I do recommend Midas in Hoover. They are just like the old small town shop, very friendly and helpful."
Great customer service from BeBe and his team. I'll definitely return
Sucks sucks sucks sucks sucks
Amazing everyone went beyond their duties to fix my car.
Always friendly, prompt and helpful.
"The issue with my car was repaired in a shorter amount of time than I expected. On top of that, they gave me very helpful suggestions to improve my vehicle's performance. I will for sure be coming back!"
The staff got my vehicle in the bay relatively quickly and found my problems. They showed me the issues and let me know the cost for doing the work. No unexpected fees were charged.
The staff were very helpful in my getting what I needed.
Great service! Friendly and professional and HONEST!!
Staff very nice service was great .will use them again.
I had major problems with my car and Chris really stepped up to help me. He was very honest with what the could and could not do to help me and gave me an honest assessment of what I needed to do.Highly recommend!!
"friendly, knowledgeable staff "
"EVERYTHING WENT WELL. SERVICES WERE GREAT AND STAFF WAS PROFESSIONAL, RESPECTFUL AND COURTEOUS."
Traveling thru Hoover Al and was in need for honest repair on my car. I was met by Chris who was friendly and able to answer all my questions. it was no easy task in finding me a headlight and to check other things in my car. Chris called and asked before
Cheapest place I've found to get an oil change. Service was fast this time. Enjoyed talking with the desk man.
I really enjoyed my experience there for the first time. When I call that morning the guy that I talked to was very professional and polite. Then when I got there that afternoon he was still there and gave me great service. I think his name was Chris. He h
"Went for a $21.95 oil change that cost me instead $32.00. Charges for shop supplies etc..Found a nail in my tire, the charge for that was over $32.00. Later checked my tire pressure and found they had put in too much air.. 3 tires had over 60psi and one ti"
I had oil change and tires rotated on both cars and was VERY PLEASED with the service.Made appt on line5 star service!
Very pleased with the care and service I received.
Really liked ability to make appointment rather than having to wait. Staff very friendly and prompt. Will definitely use again.
Great team and experience.
It was not so good experience for me to be at this place. I will never go back. They had a coupon for oil change with tire rotation. I insisted on the tire rotation but the man at reception when I asked was like I dnt know I guess they did it, well all the tires had same thread. Thats what he said. They were having free allignment check so insisted on dat too and he called me back saying it needed an alignment. I said i have a better deal he first said he gonna charge me dat price den said cant.
The experience was good jack was very nice and polite when I called to make my appt over the phone.
Took my car to Midas in Hoover. Explained exactly what was going on and what I had been doing to keep car operable. Paid for a dx test that showed some electrical faults. Midas said they would fix and paid to have it repaired. After driving the car for a f
Manager quoted prices way higher than should have based on what I asked to have completed. Tried to add in unnecessary items. He quoted me double what other shops quoted to change shocks. Heard him do the same to some unsuspecting people on the phone. The
"I can always trust the Midas location on Hwy 31 in Hoover, AL to be thorough and efficient. Did I mention friendly? The staff (Jack and Bebe) are always a pleasure. I recommend these guys to everyone in need."
Spent $2200 0n general repairs/routine replacements. They did what they said they were going to do. I'm satisfied that the money was well spent. I will go back.
"The staff and service is superior to any competition. I travel between Atlanta, Birmingham and Chattanooga regularly therefore, my car is essential to me for my business needs and when I heard a noise while in Birmingham, they were the first place I went, "
Service was okay the man at the front desk desk seemed a little irritated during my time there. But other than that it was okay next I will be going to Nissan instead.
Service from this location is always excellent. Great staff, great work. Also, it was all done in a very timely manner (despite a lot of customers), which is a huge plus.
"Called ahead to get a quote, Jack said it was less than $30 for my cars oil change. I show up and at the register same person said it was over $60 for an oil change and 45 min time to get the job done. This?ll reason I called ahead was for an exact price b"
The staff was professional and provided timely service. Thank you!
I took my car here to get an estimate on front breaks. I had already taken it to two other places prior and received similar estimates. This Midas location gave me an estimate 3 times the cost of the other two. I was also charged a diagnostic fee of 21.00.
"Midas in Hoover did brake service for me a year ago. I have had no trouble with the work they did. They were honest, professional, and reasonably priced. I will definitely go back to Midas in Hoover when I need brake service again."
four wheels alignment and rotation, car is tuned well.
I was looking for a good place to have my oil changed and saw a Midas commercial. $19.95 oil change and free tire rotation. Went and had it done. was charged $28.00 and change for oil change. additional $3 for one half quart of oil. $5 for disposal. Total
These guys really know where it's at in terms of great customer service! They are super communicative and friendly. I trust them implicitly with my car. I have spread the word to my friends and coworkers.
Took my sisters. 2008 Beetle in.She has had it serviced at those pricy European shops. Midas in Hoover with BB and Floyd and Jack at the counter fixed what was needed is a timey fashion without the European COST.
These guys are awesome! I will be returning whenever I need more repair work. Give them an opportunity to win your business. You won?t be sorry!
We stopped to have our brakes checked due to a squeaking noise when brakes are applied. I was prepared for the usual push to sell you something you really don?t need. Not here. After a thorough inspection we were told it was nothing to worry about. Ju
"This Midas located in Hoover ALWAYS does stellar service.I have referred my brother,sister,and friends.Hands down they are the best. "
"Good shop, quick service and pricing is good "
Quick and friendly service
"Great customer service. Jack (manager) BeBe (technician) were very kind, showing me everything needed and why. I would come back for service."
Staff was both courteous and professional. I'll be back.
The Hoover store provides great service with honesty and integrity.
Excellent service and great customer service
Excellent friendly certified staff. All issues were addressed on vehicle and fixed in timely manner. Would recommend...5 star service
had great time talking about my car and showing me things i never knew was getting close to be worked on will be coming back to this honest place of business.
Today is 9/27/18. I stoped in to have the tires rotated on my truck. Should have been a sign when no one else was there getting there vehicle serviced. After explaining to the manager that I wanted my tires rotated in an x pattern he starts paper work as n
"Came in to just to verify a problem and possibly schedule appointment, ended up being able to get me straight in and not only found the problem but also repaired within a 1.5 hours. Very fast, Very Friendly and reasonable prices. Would definitely recommen"
treated with nice showroom and great attention to problems on my car i never was told from other places i been coming here for now on see you guys soon
I scheduled an appointment for 9:30am on Saturday 9/15. When I arrived the manager told me I would have to wait 2 hours on my car for an oil change and tire rotation. He said they were still working on the cars from the previous day. I told him I could not
Great service! The staff is always going the extra mile.
"Excellent Service,Friendly,skilled tradesman in the mechanic field,price point was affordable.Will do business again"
New management is obviously committed to honest and friendly service. I would recommend to anyone for any car care.
Great customer service and prices
I like that they are checking for other issues and offering costs for them.
"Knowledgeable and friendly staff, good service"
Great manager Bebe and his wife Jess they are honest people I go there because they are there I won't let anyone but bebe fix my car glad he came from louisiana great people need more like them in this world please keep them the more you keep Bebe and jess
Customer service was great! Very nice people. Mechanic was informative and patient with me and explained while showing me what was in need of repair. I enjoyed my experience there.
Very Friendly and efficient service at a great price!
We brought our car in for repair. They quickly diagnosed and repaired the problem. Apparently there has been a change in management and we are very happy with their service. They were very friendly and charged a fair price.We will definitely use them again
"My daughter is at college in Birmingham. Her car was hit and the muffler was disconnected. She went to the Birmingham Midas and dealt with Marcus. Marcus was very professional and attentive. Due to his excellent customer service, he has won my continued"
"The store has recently been painted and looks nice! The manager was very patient & helpful about a question I had about brake noise. Friendly, informative shop which I plan to come back for future service."
Came to Midas to have a oil change and also to have them look at my rotors because of a issue I had. They went straight to the problem and got me a good and affordable estimate. Mr. Barry & Mr. Toni are WONDERFUL men they both greeted me with a smile made
"Took my vehicle in to get the radiator replaced and the outer tie rod ends replaced, along with an alignment on January 29, 2015. I later noticed my car was riding funny. It would pull like it wanted to go across the road and steering was loose. I could no"
"If you require work that can be done by this Midas shop, have it done here. These guys are honest and caring. After suffering some exhaust issues on my '09 Cadillac-CTS, I had my car towed to the dealer thinking it was under warranty. It was not. The d"