The customer service from from front ladies to the manager then to the technician in the shop they are all great people and work with you one hundred percent happy and there on there A game 120 percent taking great service from one customer to the other. Thanks Randy Branagan
I went to Midas because I needed a catalytic converter. replacement. Bret was very friendly over the phone and in person which made me more at ease when coming into the shop. They have multiple payment options which is very helpful since certain car repairs can get very expensive. They also had a loaner car for me while my car was in the shop which was convenient.
Great performance and real nice team members.
It was fast, efficient and easy to book. Chandler was very friendly and helpful. Price was reasonable and oil change was done flawlessly. I’ve had bad experiences at other places
Eli was great! I appreciate him very much for the services he provided on my jeep.
Brett Everidge and Amber are fantastic once again, second vehicle I bought in for an oil change without an appointment (taking a chance, was dropping off my daughter at school) and were more than accommodating. Friendly and fast, had me on my way in an hour!
I think employees need to work on having better communication. I waited almost two hours for my oil change while on my lunch break and was given literally no explanation.
Amber Pierce was incredible, I was a walk-in (not scheduled appointment) and asked for availability for an oil change. She was quick to greet me and get me in and out in less than an hour. The current oil change promotion was an incredible value versus other retailers in the area, and was impressed with the level of service provided . Please be sure to recognize her!
My braking became spongy and I was given the run around at 2 places I'd been before. The young lady and mechanic got it right up and inspected it and told me what it would need (NOT the apocalypse they had thought elsewhere). Took very good care of a frightened woman. Thank you!
Fast service explained my problems clearly
It was very easy and quick.
They were unable to fix the primary issue but did explain the problem and referred me to services that could help.
The service was 💯 %Great the customer service was amazing everyone was very nice also the service was fast. I will never go anywhere else. Midas is the best 🥰
Although the ladies in the front were polite, I asked a number of times if my wheels would be rotated and if the fluids in my car would be topped off and each time I was told, "yes, those will be completed." At the time that I was asked to pay for services, I asked one more time if the tires had been rotated and if the fluids were topped off and to please double check. They first told me yes, then double checked and saw that none of that had been taken care of. By this time it was too late to have any of that taken care of since the technician who seemed to be rushing had already left the premises. I left there without my tires being rotated nor any of the fluids being topped off which is quite disappointing.
Very freindly , communication was great and add the discounts without me asking
The associates were friends and efficient answering the phone and booking my appointment. The staff is friendly, they performed great service and had my car ready in a timely manner.
Everyone and everything was great for my service appointment. No problems with anything. Totally satisfied
Great customer service and quick return
They explained what was going on with my car and what they needed to do.
So the complaint really relies on the counter staff. It was some young lady who really could have cared less than I was there.The mechanic & the male manager. I believe we're fantastic. able to resolve my issue Price was never discussed although I was confident. It wouldn't be too terrible which it wasn't. But she just could've cared less. Why I was there what I was doing anything of that nature
Everyone went out of their way to help me. I dropped off my vehicle and planning on waling to work. Midas provided me with a courtesy drop off to my work place 3 minutes from their location. They also provided my transportation back to me as I was the only employee in my office and couldn't leave my location. Then I only had to pay half of what was originally quoted. This location took customer service to a level you don't see very often. This transaction involved more than 3 or 4 people to make sure I was a very happy customer. You will always have my loyal service.
If you’re unable to complete the work communicate with me in a timely manner.
We took the vehicle to the dealer for a break inspection and was quote more than twice what we were quoted at Midas. We didn't have an appointment but was taken right in. The work was completed the same day. We have 6 vehicles in our fleet and will use Midas for all non-dealership work, including oil changes, moving forward
The incoming person at the desk did not communicate clearly to follow up staff.They had to call to find out what was requested.
Groupon prices should be correct. Time for oil change was 2 hours. Greasy footprints took extra 30 minutes to clean and still have a 4” spot showing
They all are always so pleasant from start to finish.
Don’t assume issues from a customer are just fixable through thought. I came back complaining of an oil smell in my cabin - was told “residual oil and will burn off” - I thought my skid plate was loose - they just looked and said it’s fine. I essentially brought my car back to have them tap on the hood and say it’s fine. Ended up they didn’t even put my oil cap back on and oil was spilling/splashing over my engine and leaking. Had to take it back a 2nd additional time after I found out they didn’t put it back on (literally just lifted the hood and saw the issue). They apologized - offered a free oil change in the future - and I left. Today my engine light is on and my car stalled on the road.
The store needs a new wheel alignment machine.
They resolved the problem by keeping me updated on the situation and the progress. The employees are absolutely amazing!! Thank you Midas on Sam Rittenberg in Charleston SC
I loved the customer service. I also loved how fast the techs were with my car. The wait was not long and during the wait I was treated like a platinum customer! Will be back!!!
Be fair with your prices!!. We don’t expect cheap prices but to be told our car could be started AND finished that day and want to charge us 13 hours labor is crazy. It was 11am when she said we would have the car by the end of the day (5pm and they hadn’t even started yet)…that’s 6 hours not 13!!! My brother owns a repair shop in Florida and said we were being ripped off and not by a little. They also tried to tell us we needed other work done when we didn’t. They took total advantage be used they thought they were dealing with a woman. And right before christmas!
The pricing was very reasonable customer service was awesome the communication was efficient
Great service and staff. Very clean waiting room area and quick service. And most important, great price
While in office I overheard another company representative being very upset and cutting ties with the scam artist of a manager at this place and halting business with him. He is the one who continuously lied to me. Fire him.
I arrived at my scheduled time and my car was taken right back. I was there for just over an hr but during that time I was shown my tire (off my car) and explained why I needed to replace it…it was totally different from what I was told at the dealership during a free service of tire rotation. Seeing it made all the difference to me. Chandler was absolutely amazing, professional, knowledgeable and friendly. Once my free services end at the dealership I will use Midas for all my cars needs…thank you so much!!!
Scheduling was super easy. Got an appt the next day. Associates communication was great. Pricing was great. Acknowledged there was a veteran in my family. friendly and knowledgeable.
I had to call and check on the progress of my truck after 8 hrs of being at the shop. It was not completed and at that time I was told they could not install my new suspension. I received a call about 20 min later and then they agreed to proceed with the suspension work. I was also told at that my quote was going to increase about $120 from the original. After discussions the original quote was honored. The next day i noticed they did not adjust the level on the my front struts and I had to take the truck back in the following Monday for them to corrected it. This left me with out a truck for 1.5 days for 4 new tires 2 struts and 2 shocks.
The technician was very friendly and knowledgeable about what was going on with my SUV after he listened to what I described and we went on a road test and checked it out on the lift inside the shop bay and the manager explained too me exactly what was going on and price for repairs and I was very satisfied and appreciated them for caring and knowledgeable and very kind and treated me with respect and took care of my vehicle and did an awesome 💯 job.
Over a day to replace a tire that the shop was called the day before about the tow coming in. At 4pm told beed soon. At 6pm service rep left me on hold and went home. Finally District manager had to get involved and still the shop could not meet the time of two hours time window to get car finished.
Anna was so nice. She kept me and other customers up to date on the status of our vehicles
I was satisfied with my experience with Midas due to the ease to set up an appointment and the ease of my car needs gettin taken care of. The staff also were friendly.
Got me in to fix a punctured tire right away with minimal wait time, so friendly and accommodating!
The counter associate was very helpful. I just thought the price was a little high but other than that great job and thanks
The Manager was fantastic, professional and nice. Explained everything to me. I live midas!
I did not have an appointment but the team was able to squeeze me in for an oil change. The service was completed very quickly and the team was extremely nice/helpful! I would definitely come back to have my car serviced.
The only reason I did not select Highly Satisfied is because I noticed the inside of my car on the driver's door had some smudged dirt marks. I also noticed the driver's side mat had several shoe prints. It is a small thing and I realize technicians get dirty doing the work, but I was surprised by the dirt. If my car did not have that, I would have been highly satisfied.
Marissa is awesome and the team has respect for each. That’s when you know there is great culture. Thank you, Marissa - Everything was easy Peezy!
Marriage was so nice. She always is. She is the best!!!!
Melissa and Alec are the TRUE MVP's at this location, heck, they put the MIDAS in MVP. I was having a really hard day. I was selling my house I own with my ex of 8 years, my car was full of boxes, filled to the brim and I for-warned Melissa and Alec at the beginning of my appointment that I had also just started a new job, was on my lunch break, and had strictly 1 hour to get the oil change done or I would have to cancel/come back. I had a 12:30 appt. I walked across the street to handle some other errands while they were working on my car. I walked back in at around 1:20 and Melissa was just opening the door to pass back over my keys to Alec to cheeck me out with sheer impeccable timing. Melissa's Customer service manner is unlike anything Ive ever experienced. She's super down to earth, professional and understanding and assured me everything would go super smooth. If shes not already a MIDAS manager, she should be. She also explained to me that the Groupon I got was for the wrong type of oil that my car requires (I just got this new car and it's my first oil change with it) And that they took care of it for me at no extra charge. I almost cried tears of joy. 5 stars All around!
Front desk associate was extremely kind and helpful even though the store was clearly very busy and she had a lot on her plate. Great service.
I initially came in to have my tire patched but my starter failed in the parking lot. They were so kind and were able to get a starter delivered and installed along with patching my tire. Anthony helped me. Top tier
From making the appointment with Marissa to the actual check in - servicing of my car nothing could have been more pleasant and stress free ! Great job Marissa and Brandon !!
Waited about 45 minutes before car service started.
The belt was changed though it was requested twice. Technician had mentioned belt needed to be changed. Exhaust was not checked and heat shield was not secured. Both of which was requested to be kooked at when appointment was initially made and while waiting on car there on-site. Unfortunately due to this experience I don't plan on coming back. I will look elsewhere for car maintenance
The mechanic was very knowledgeable
Great customer service and great price. Service completed in a timely manner.
Absolutely phenomenal customer service. I was definitely "one of those" customers, I had a lot of questions, zero clue which tire I wanted but was on a very tight budget & schedule because I was in the middle of moving homes and needed my truck back bad. I had some old tires and one tire had picked up a big screw in it. The guy I spoke to on the phone, Orien over at the store location 1875 Sam Rittenberg Blvd, Charleston, SC 29407 was beyond helpful & patient and made sure the tires I wanted would be in for me the following morning.This was all thanks to Orien, he went beyond the call of duty and even called me back - after hours to let me know that he got in the tire order. A+++
STOP LYING TO YOUR CUSTOMERS!!!!
There were three managers and two techs working…The managers were service tech not wrench turners…they stood around the jokes in the service area…not a lot of biz going on
Great,quick service at great price
The Midas off Sam Rittenberg in Charleston have the best staff. So helpful, kind, and knowledgeable…. The best oil change/tire rotation place I have ever experienced. They truly go out of their way for their customers!
The woman that I worked with there was not only very nice, but explained everything to me so that I totally understood the work that was being done and the price I was paying for it. She kept me abreast of when my vehicle would be ready too.
Excellent service; Professional service; very experienced
Other than scheduling the appointment, which I was supposed to hear from them within an hour, I called after 2 hours, wasn't on schedule when I got there. The guy who did my oil change put the wrong mileage on the tag
I had a 3pm appointment for an oil change. I was not a walk-in. I didn’t get to leave until 6pm. And oil change does not take 3 hours.
Verify the address change provided. Workers playing around in the shop, poping each other with a towels, unprofessional
This was my first visit and I was very satisfied with the service.
Participating in Groupon, friendliness, convenient location
Mariah (sorry if spelled wrong) was super super helpful. I was overall highly satisfied with the service. The reason I was not satisfied with the scheduling was my truck. It was NOT in your system which was aggravating it’s a dodge ram 1500 4x4 but I couldn’t find it. When I called I spoke with Mariah and she was awesome and got everything squared away
Service was quick, efficient and friendly
My appointment was at 4 and I didn’t get out of there until 5:40. Oil changes usually are quicker than that but couldn’t beat the price.
A light came on my dash a week prior to my visit. Hoping that it would go away, but not wanting to take any chances - I scheduled an appointment. Little did I know the light on my dash was just for low tire pressure and not something falling apart in my engine. The workers did a great job of explaining it to me and not making me feel stupid for not knowing what the dash light meant. I appreciate their help and care!
I had gotten a flat tire and so I took it into Midas without an appointment. They were so friendly and helpful! They got me in right away and it was extremely reasonably priced.
Customer service not o my towards me but witnessing how they treated the other customers.
With my appointment, I waited 2 hours, At the end of my service, My Tire Rotation was not completed. I was told that I had to ask to have it done. When I schedule on line it stated that it came with the oil change. I check tire rotation because that’s very important to me. It was done. Afterwards I was satisfied.
Make sure when people make an appointment to fix their car, your techs actually work on them, instead of saying the Tech doesn't have time to work on your car, specially since you made an appointment 3 months in advance
I needed exhaust system repair. I expected to have to come back for the repairs, but they fit me right in, and gave me a loaner car. The car was repaired faster than i expected.
Appt was scheduled and I asked how long it would take. The associate told me an hour and it took 3 hours for a f@&$? Oil change
Quick service and clear communication
Everyone was very nice and accommodating.
I think every service location should have the necessary equipment. They mentioned that my car needed a 1234yf machine which they didn’t have but when I scheduled my appointment that should have been something they knew. Regardless, my car is almost 5 years old and the ability to fix/diagnose the issue should be available.
Deedee was great very pleasant to speak with while my car was getting worked on. And the price was best for my area will be going back and recommending to my family.
I was comfortable with the service. Very efficient and professional.
I thought a tire patch should cost less than I paid.
Timely in getting my vehicle back. I appreciated the communication about price and the seriousness of my issue with the brakes.
Make it affordable. Don’t try to trick people into buying things they don’t need!
Service was very professional and helpful with paying.
Expensive compared to others
The ladies in the office were very nice and informative. They answered any question i had and helped me with the coupon i had. I have been using Midas for at least 7 years and I am highly satisfied.
The service was fast and the staff was very helpful. They answered all of my questions and made the experience easy.
I don’t see why an oil change should take over an hour.
I called the Midas at 1875 Sam Rittenberg and was immediately happy with the energetic hello that Marisa gave me. I called with a few questions that she was knowledgeable on. Offered me a next day appointment. Upon checking in DeeDee was also very friendly and set me right at ease. Overall wonderful experience and I will highly recommend in the future.
I had a 1:30 appointment made 3 days in advance. I arrived early and my car was not touched until 2:45, a full hour and 15 minutes after my appointment time. I specifically asked when I booked if that would be the case and was assured it wouldn't be. Im not unreasonable, and I'm aware of the challenges staffing poses, but I cannot accept such an extensive delay. I took my time away to spend my money and I expect that an appointment in advanced be adhered to with a reasonable level of timeliness. it shouldn't take 3.5 hours to have 4 tires mounted and balanced.
The staff was very friendly and explained everything and broke down the pricing for me. I had a major oil leak from a gasket where a bunch of engine parts were submerged in oil. I did not have an appointment because they were booked up but they told me I could drop off my car and they would work on it when they had time. I was very surprised at how quickly they got my car looked at, parts ordered and fixed with how big the fix and oil cleanup was. They communicated where they were at and when it was done. Decent pricing. Overall happy with my experience.
The mechanic pulled my car out fo the bay and gave it directly to me. I noticed the brake light was on but the shop had closed right behind me. I assumed the mechanic had done his work and the brakes just needed an small adjustment as i had to push the pedal to the floor to slow down at all. Down the road i had to swerve off the road to avoid rear ending another car. I had to use the ebrake to get it back home. The manager gave me a loaner vehicle and took over a day to get back to me saying that the master cylinoid was bad and they replaced it for free. This is just him covering up the mechanics negligence. The brake light was on and the brakes were not working when the mechanic gave me the vehicle. The manager was there at the time too and saw the exchange. You cant tell me the master cylinoid blew out and leaked 24oz of break fluid from the time the mechanic pulled the car out of the first bay and parked it infront of the office door
Dropped off on Tuesday MORNING- DIDNT Start work until Thursday. Called late Wednesday afternoon to get status to be told in full disclosure they hadn’t started the work, but would be called in the morning. After that communication was better.
After spending 3.5 hrs. at another establishment, Midas had me in and out in 35 minutes. Customer Service was A+
Assistant manager was very pleasant when there. Oil change was at/under an hour long, the day before hurricane Ian came by. Figured they’d be busy but still got oil change done in a timely manner.
i was traveling and needed to replace a tire quickly to evacuate the upcoming Hurricane...Midas stayed open to help people to get their vehicles ready to travel out of town if necessary
anna is always so friendly and is well informed about what needs to happen and the service man noticed a dead brake light and just took care of it, that was awesome
Excellent customer service and time management.
repairs completed as agreed, price was as estimated
Good people to deal with.Very accomadating.
It was painful to part with $1000 but I'm okay.
Charleston SC location staff were friendly and helpful. Parts availability limited tire options but got our brakes fixed and tires replaced the only day we had available. Alignment fixed our wheel vibration issue too. Thank you!
The work that was done was great. Exhaust sounds like it should, quiet. BUT what is important to me, is the heads up on things that might need to be fixed on my car in the future. There was no push to change things now that did not need to be fixed.
I have been using my local Midas for years. The managers are always very friendly and knowledgable. This time, Harrison was great! I am treated like family!
Very pleasurable experience. Asked about additional work. Staff checked it out said it wasn’t necessary, saving me money. Honesty is important.
They explained in detail the wait time and explained in details what the vehicle needed
The coast od the oil change.
Had an appointment for an oil change . Was told over the phone ‘ we try to get you out in under an hour with an appointment’. Ended up being 2 hrs and 20 mins . The lady working the counter was super nice though and made the wait pleasant and less painful
Right from the start the pricing was transparent and things were never falsely promised
I was very impressed... I needed a battery and was at a low point. Worked all night to find out my battery was almost dead. They saw me and without hesitation.... And were very understanding
Great service. Honest on price and didn't try to pressure sell other services.
The cost of my oil change has increased over 300% in just two years. That’s crazy. And now there are no coupons so frankly Midas has lost their edge. AND the credit card closes if you pay the balance off. I was going to use it whenever I needed to but Care Credit closed the account bc I paid it off. Now I would have to reapply. That’s nuts!
I purchased a Groupon for the ready to roll package and I knew I needed two new tires but my plan was to get the alignment that will change in the wheel balancing before I got the new tires just because of the way money was however when I got there after making the appointment at 11:00 I didn't get the car taken back until 12:00 and some change time wise and then they came out and told me that they could do the oil change but they couldn't do the wheel balancing or the alignment of the wheels because I needed new tires but they did write in their computer system and on my check out that since it was a Groupon package deal they couldn't refund it it was redeemed on my Groupon that they made notes and as soon as I got the front two new tires they would do the front end alignment and I did get the front and two tires and then I got the alignment scheduled and it was finished yesterday they remembered me and no problems I appreciated it it wasn't anybody's fault it was more a frustration and it really wasn't theirs that I was frustrated at it was the frustration that there's never enough money but I was grateful that there was a Groupon that's the reason I went there
The technician and service advocate were prompt and timely during the appointment process and I was kept informed about issues related to the oil change.
Did not hesitate to give me a loaner car when it was going to take a little longer
Anna really went above and beyond to provide phenomenal customer service. She was friendly and explained everything really well. I felt like she really had my best interests at heart.
Don’t run up the tab on finding more problems that likely don’t exist. Be transparent with your billing.
It's always a good experience
Every experience I have at this Midas location is always outstanding. Everyone is always so very nice & helpful. I won’t go anywhere else.
Appt was 9am. Car was finished at 11am
Everyone was very honest!
My car was towed in on a Tuesday about 11:30am & the diagnostic test was done mid afternoon. It needed a coolant hose. They couldn’t get parts to fix it by Wednesday so it was supposed to be done Thursday. I had no problem with that. I called about 12:30 Thursday to see if it was ready & they said mike would call me back. He didn’t call so I called about 3pm & mike answered the phone. He said it wasn’t ready but didn’t tell me what was wrong. Friday I called about 11 & they said it would be done by 3pm. When I called at 3pm, Chuck said mike can’t figure out why the radio didn’t work. If mike would’ve returned my phone calls I wouldve told him the radio hasn’t worked for a while & it’s not the fuse. Mike needs to work on his customer service skills. I should’ve had my car back on Thursday.
Friendly staff, remembered me, and took care of everything
The associates were welcoming, friendly, and knowledgeable. They treated everyone with respect.
I have an older vehicle with lots of quirks. The techs dug into the problems efficiently, identified a very simple but obscure problem that they asked my permission to fix by removing a 3rd party modification, and removed it just as a matter of course. Having identified the major problem of a clutch failure they clearly explained the work needed and the fair but high price of that work. Given the age and value of the vehicle I elected to decline the work, so they rang me up for the diagnostics fee and were flexible about leaving the vehicle in place until I could retrieve it. I couldn't possibly be happier with the service.
Harrison and William are always very helpful and take care of us very well. Of all the services we've only had 1 issue and all it took was a phone call and a short visit and it was corrected right away. Very happy with the service we receive from this store.
I went in at 4:00 p.m. to get the oil change on a Saturday .The location closes at 5:00 p.m. they were professional the entire time they didn't rush to get the oil change done extremely fast they took the time to provide the service.Will and the other employees were very professional and I will return in the future .I highly recommend the Midas on Sam Rittenberg hwy .
I come here for all of my services for a couple of years now. They have never steered me wrong and as an uber driver I refer EVERYONE to them
the whole experience was flawless
"Will & Harrison took great care of me. They were able to order the tire I needed at a great price, got it in one day and the next day mounted it in no time. Great Service. Thanks again. p.s. Compared to my first experience with the Midas in Fairfax VA (our previous home), this was a pleasure with outstanding service. Would recommend your folks any time."
harris is awesome and explains, he keeps cheerrful he is kind ro customers rm
Always fast and efficient service.
Everything professionally done
Harrison Kennedy and other employees were great.
Professional, yet friendly employees. Fair prices and quick service.
Professional and courteous. Speed of service was great. It will be my go to place from now on
the pris i pay realy highy
Professional, friendly, personable
Friendly honest - staff , treat you as if your family
Quick easy! The helped me last minute in a pinch! Great experience!
I dropped my vehicle off to get a diagnosis because I actually trusted that Midas would get the job done well I left my vehicles overnight didn?t hear from them until around 12 the next afternoon with diagnostic they told me that my warranty company was re
Technician informed me about functions I did not know my car had
Responsive to my need for assistance and provided the options (or the opportunity to select options) for the specific issue with my car. Staff was friendly.
Staff was friendly. Oil change took an hour and a half with an appointment.
What appears to be a fully staffed location. With first appointment of the day, 2 hours is excessive for an oil change. I can change my own oil in much less time.
just incredible customer service with a lot of professionalism.
"I took my car in for a pre-purchase checkup and had an excellent experience I have rarely found in the auto service shops. The inspection was a very thorough and carefully explained answering all my questions. Will and Harrison, were very friendly and went"
Recently had to take my car in for some work. Will was absolutely fantastic to work with and made sure to help me (who knows very little about cars) understand exactly what was wrong and what was going on and what needed to happen. He helped with every str
They were extremely helpful honest during the whole process. They have quick service and the loaner vehicle is worth it in itself. Also price was well lower than other quotes and the work was amazing.
"I would definitely take my car back to the West Ashley Midas again. The staff was very helpful explaining what maintenance was needed and what could wait. I didn't feel oversold, just well helped and informed. Thanks again to the amazing staff! "
I had a great experience at Midas. Everyone I interacted with was pleasant and helpful. Definitely will be continuing to go back for any further maintenance needs.
"The employee ""Will"" is his name did not infirm me that the service i requested could not be done by them. He said I need to take it to the dealer shop. He said someone should've told me. I reminded him that it was him who dealt with me. Which in turn he sa"
They repaired my daughter?s car in a timely manner. The service men were awesome in keeping me informed and entertained during my wait. Clean shop and waiting area and was most pleased with my visit. I?ll be back there!!
"Hands down the best customer service I?ve ever received from a mechanic shop. We were on a road trip and got a bolt in our tire and from the initial phone call when I spoke with Will, I just knew he was going to take care of us. It?s so rare to find someon"
"This was the best service I?ve experienced in years. It stresses me enough to see how overly friendly and caring the workers were. From the first phone call to the in person service, they went above and beyond with the assistance they gave me and I couldn?"
I recently went in for a service on my vehicle. I felt as though it was making some jostling noises that it shouldn't and perhaps had a suspension issue. The very informative and awesome technician Karl was kind enough to go for a ride with me and explai
"I brought my van in to be treated for rattling noise in the suspension. It may be in the steering column or elsewhere however, it still persists. The rep from Midas said they didn't find an issue and that they checked the suspension however, the vehicle "
Affordable and quick service. dropped off car at 12 pm appointment and called in 45 minutes with problem and quote. No surprise price change when went to pick up and car was ready before time promised. Very professional service.
"Great experience at this shop, straight forward and honest, highly recommend these guys/I will be back"
The guys at the Charleston West Ashley shop did a great job with this.
Service was excellent will come back
"LOCATION WHERE MY WIFE'S CAR IS BROKE DOWN AT MY JOB... 7409 MAGI RD. HANAHAN, SC"
I TOOK MY WIFE'S CAR TO MIDAS AND WHAT A BIG MISTAKE!!!!!!!!!!!!!!! ALL MY WIFE CAR NEEDED WAS A HOSE TO BE REPLACED. AND MIDAS CLAIMED MY WIFE CAR NEEDED A WATER PUMP A AND CHARGED ME $614.93 JUST TO PUT ON A WATER PUMP. THE LABOR WAS $373.00 HOW F#$$CK
Upon my arrival for my appointment a gentleman was helping a woman who was obviously in distress about her car. I thought he knew her somehow because of the level of kindness and empathy he exhibited and the time he took with her. He did not. I will not go
"I have been a customer of this Midas location since 2014. They do excellent work, and I trust that they always have my best interest in mind in terms of only recommending services that are needed. I recently had some issues with an oil leak. The manager"
"COURTESY, GREAT CUSTOMER SERVICE AND TIMELY REPAIR! ONE SUGGESTION: COULD OFFER CUSTOMER ""FREE CAR WASH TICKET"" (PERHAPS TEAMUP WITH CACTUS CAR WASH) ESPECIALLY WHEN A CERTAIN AMOUNT OF MONEY IS SPENT (BUICK DEALER WASHES MY CAR (LACROSSE) WEEKLY ""FREE ON"
I would like to thank the Midas Staff for everything very convenient didn't wait long at all a special thanks to Collins he went above and beyond getting information for me.....It was an absolute pleasure doing business here my GMC &I will definitely be re
Timely and quality work done by a team that is clearly well experienced and not out to nickel and dime you.
$40 more for oil change than price we were given over the phone.
The service was absolutely awesome. Harrison is the best. Very patient and very helpful. Goes above and beyond. This might just be my new favorite place for car maintenance.
We've been Midas on Sam Rittenberg customers for years. This was the first service appointment on my new-to-me 2018 Ford Mustang. Will and the gang are friendly and professional. Always take our autos to Midas, for oil changes, to fix tires, or to buy a set of tires. 5 STARS!!!!
Service was really good, I have to lower a star because multiple customers came in without wearing a mask which a sign is on the door saying mask required. I just think in this day and age it is common sense and if you dont want to wear a mask then go somewhere where it says you dont need to.
Very thorough with recommended maintenance services.
Quick and easy! Even recommended a great diner while I waited! Thank you.
Friendly and honest service.
The checklist that was attached to my receipt had bunches of incorrect information. For example the horn on my car does not and has never worked since I have owned it. They checked the box for my horn to have been in perfect working condition. They also reported to Geico that they ran a test on my coolant system which they did not do. But if they had they may have found the leak in one of the hoses that caused my car to overheat and lose all fluid every 13 minutes. Horrible mechanic work.
Made an appointment for 330 to get a new muffler installed. Was told it would take 1 1/2 hours to install. Got there a little after 330 and dropped off. Went to go eat something and came back at 505. Car had not been moved. They finally took back 10 minute
My tires were not rotated, I know this because my tire that I asked the shop to look at that kept losing air was in the exact same spot on the car as it was in when I brought the car in and it is still losing air so I dont think they even looked at my tires. I also did not have a tow package installed.
Great place to get your car serviced the service technicians very nice.
I made an appointment the day before. I was taken in on time and the service was performed quickly. They rotated my tires and checked their wear. The mechanic also checked my brakes and said they were good for another 10000 to 12000 miles. Very please
"Greeted with a smile and once I indicated what I was there for, they immediately went out and checked mileage. Once my car was taken in the bay, they did an inspection and advised me of things that my car was needing, which I think is a plus. It gives yo"
"My car has been into several repair shops at least every other month since I got it. I?ve been through a few states, had a few buddy?s help me out with some things, but after just moving to a new area and taking my car to Midas before knowing anything abou"
Overall great experience. Great customer service. They answered all my questions. Followed all guidelines for COVID-19
Very good service at this Midas store. Relatively quick and very professional. No issues at all and highly recommend.
The service was great. My appointment was on time and I didn't have to wait. The staff is very pleasant.
Great service and I would definitely recommend them to others.
Midas always does a great job! Very professional
I think that Karl is the best mechanic in the low country. When I moved here 10 years ago I left a great mechanic behind. Someone who is honest and reliable. It took 3 years but I found Karl and wont go any where else. Also the area manager Mike is absolut
You have the best oil change price ever
These guys always provide a quality customer experience!
Great service, and a timely manner.
Service was great. Employees very friendly and courteous.
"Professional service, prompt, friendly, affordable...I highly recommend these guys! I'll be back!"
Had a brake flush done per required maintenance. The service was done in a timely manner with no issues. Highly recommend.
I was really pleased and relieved that Midas could do the work. The manager and technicians were really helpful and caring. I will recommend to my coworkers and friends and family.
This location tried to charge me $1600 for two brake lines think that I'm some stupid kid fortunately I have an uncle who knows about cars got it fixed for 220
"I love this Midas. Mike is so personable with everyone. He makes you feel welcome, not like a burden. I also love Karl, the mechanic. When I have an issue they make sure it gets fixed right at a reasonable price. And I never have to take my car back for th"
Mike was my contact person at Midas today and he did a fantastic job. My appointment was totally on time and the warranty work was done to perfection. Great customer service was given to me and at least 4 other people while I was there. I trust him and wil
These gentlemen gave it to me straight both times I had to take my vehicle in. It's been good to hear the truth from mechanics not sales people.
Quick and easy service for car at Midas.
"Always pleasant, reasonably priced, and get your work done in a timely matter."
"Always pleasant, reasonable priced, and gets the work done in a timely fashion....."
"Service was good, in and out at no time.Will reccomend to a friend. "
Great service. Manager was very knowledgeable and a stickler for details!! Very happy! Make an appointment though!!
They were able to get me in and out in a great time and were very nice.
Not my car anymore - please update records
MIDAS Guys are great. I usually fix all my vehicles myself due to damaged trust to many even some top end ships. These guys seem to not been corrupted yet.
Not my car - hope new owner has proper title
Waited for service completion. Very happy as usual for the promptness .
Honestly the most amazing guys I?ve ever worked with when having my car repaired. So honest and knowledgeable about everything. I really appreciate everything they?be done for me!
Great Service as always. Friendly service done at a fair price.
"My daughter who attends College of Charleston was experiencing tire issues. It was unsafe to drive so they towed it, gave proper guidance on a new set of tires and charged a very fair price.With us being across the country, it was nice to know she was take"
I received an estimate to replace tire rod but only needed a tire rod boot.
Very quick and good service
Wonderful the manager was very nice and courtesy and made sure and I was taking care of while I was there we need more young people like him.
Midas did a great job with my car! And everything was done in a timely manner. I will be back
"I got an alignment, oil change. They said I need to clean the terminals of my battery but didn't offer to do it nor ask if I wanted them to do it. I thought that was odd because I don't have the tools to loosen the terminals and then to clean the terminals"
Great job by these guys. Had an issue with an old bolt but through patcience and perseverance they came out on top. Excellent pricing and service.
This location continues to take good care of my 1999 Camry. They are thorough and cost-effective.
Synthetic oil was a little expensive, but service was fast and friendly. Will definitely go back.
Great service in and out in 20-25 minutes
"The work was done as specified and the promises of the staff were kept, to include a lower price due to lower jobcosts."
It was a good expierence great management and quick turn around.
The technician was awesome and very knowledgeable
Excellent service. Great car quality
Brought truck here for muffler pipes Friday 7/13/18 and pipe fell off 7/19/18 ! Really
Because of the Midas coupon holocaust its not being used because they dont accept the main companies coupons ? so Ive decided >>>>>MIDAS>>>>this is not where I will go!!!! I dont like liars and I dont like thieves?
I have had an issue with the steering on my 1999 Camry. The shop diagnosed it and replaced exactly the right parts and even warned me there might be a break-in period. They were exactly right. I will continue to return to this location as needed.
"I stopped in to Midas on a whim after I felt my car breaking down as I was driving. I am a grad student so I don't have a lot of money, and Nathan was very honest with me regarding what needed to be done and what could wait. He was beyond helpful in gettin"
You can?t get the deal that you talking about ?
Yeah the $19.99 deal for the oil change had changed to $29.99 so apparently I?m paying $34 plus and I have to travel 45 miles to get to you & .....which means that?s not gonna happen anymore........I really hate being ripped off............Okay? Weird Bus
I have been a customer at this Midas location for many years. Both of my daughters and all of are cars are serviced here. As such I have seen staff come and go. This is the best group yet! They are professional and instill confidence in a customer. I am
"I continue to return to this location because of the correct and not overdone service. My car has a few miles and has required a bit of service over the past year, but these folks handle it well."
Always smooth complete service with a nice price.
Frank was very helpful and clearing outlining the service that was needed and placing it in an order of importance.
"Service was quick and perfect. Just a recurring problem i have is the sticker for next oil change... i guess it's hard to add 3,000 to a number and it's easier to add 30,000. LOL. They always rectify the problem once i let them know but it happens every ti"
I am completely satisfied with my service on my Colorado.........
I am completely satisfied with the service done on my Colorado
Frank and the staff do a great job. I honestly go because of Frank.
Not working reviews? ? $$$$$$$? ? ? enjoyed going to the service area and watching the guys work .........$$$$$$$$...........
"Nate was great. Very professional, will be happy to work with him in the future. This was my second visit for an alignment, as they found some play in an inner tie rod and the quoted price for the part was double compared to amazon for inner and outer f"
"As with my previous trips over the past year to this location, the staff was fast and accurate with the service.I am still very happy with this location."
"After my oil change/tire rotation, my car now grinds every time I make a left turn. They want $99 ""just to see what the problem is."" Except that I know my car. I know what the problem is. Not sure I'll come back here. We'll see."
I will be going back here and telling friends too!!
They did a great job and had me in and out in no time at all. I would recommend this Midas location.
"We've gotten very good service here, but what really impressed me was when one of his techs made a mistake with the oil change for my daughter's car. Mr. Dorsey, the manager, treated us most courteously and professionally and made it right. Really good c"
"very efficient, very timely, I was impress, compare to my visits in the pass."
"I paid 24.99 for them to check my alternator, they told me my alternator was good but my battery was dead. I had to pay $197 for a battery to then have AAA tow my car back to Midas, a day later, because it turns out my alternator was the problem although t"
Took my Audi A8 by there to get the tire pressures evened out. Met Frank and he was very helpful. I asked if they were busy after the storm and he said no and they could use more business. I told him that I had a 2006 Jeep Rubicon that needed a radiator
"I was very happy with the oil change and front reception. The problem I had was my seats, door and floor mat was filthy. In the future I would recommend that your technicians take the time to cover the seats, floor mat and use care when entering and exitin"
I needed to get a wheel bearing replaced and got a quote from a local repair shop for roughly 340 but did not have time to do it that day. Can you buy Midas the next day and their quote for exactly the same work was right at 700. I was told the part was
Frank and his team are always very professional taking care of my vehicles. His customer service is next to none.
All is goodTire replaced at reduced cost - ref bought tires from Midas 2 years ago Still needs to have oil change - and filter and servicedTheir price was alittle high
I love them... Very professional...Midas...
"I chose this location 4 times now for repairs. I have been treated very well with good communication from the staff, reasonable rates, and no pressure for additional work. I will continue to return for future work."
Frank and Patrick always do a great job with my vehicles. Honest and professional every time.
Start was originally replaced in March and died again so I am really waiting before I give this more stars
"The wait time was FANTASTIC! However, nothing was explained to me and when I got in the car and read about the service, it said that my windshield wiper fluid was leaking and there were other recommended services. To me, that is something that should hav"
"Mechanic shows very little concern/regard for customer's property. Recently had battery replaced. Old batter was 4 years old and had a factory provided cover which protected it so well the 4 years old battery literally looked new. However, when the tech"
Very nice and attentive. Didnt waste my time or theirs! Didnt take advantage of the fact Im a female!
"Helped me out with a quick fix today, with no charge! Thanks "
"I took my 2003 tundra to Fred Anderson Toyota dealership and I told Fred Anderson service department (Leroy Jones) that my tundra was making a loud noise. They investigated and said both mufflers and pipes were bad and needed replacing for $1555.00, but th"
They billed is way too much for work that should or did not have to be done $2300 I had to take to another place when back in va. And they stated we were cheated out of way too much money for things that should not have been done - says we paid over 1350 too much for something's that were not to be doneI would like a refund
very reliable and fast, this is my place of choice because they do an excellent job at a great price.
"I stopped at your location on Sam Rittenberg Blvd. in Charleston, South Carolina and asked for the price of an oil change. I was quoted the price of $28.99. When I got the bill I found that $8.00 had been added for labor charges. That made the cost of t"
Just wanted to write a short review of store's new owner's employees and service. Store MGR. Steve Harris was very nice as was the mechanic Lancy who did my service work. It was a pleasant experience and fast turn around. Thanks and will recommend to other
Employees (front)... very rude and unprofessional#reportedBBB
Employees (front)... very rude and unprofessional#reportedBBB
"The person who changed my oil was very very messy. I had oil all over the hood of my truck,on the door latch,on the door frame above the latch, on the arm rest and on the steering wheel. Never again will I go to Midas*"
"I'm a regular customer at this location and have always received excellent service. Between my personal cars and my daughters, we have 4 cars serviced there with the same good results."
