The cooperation of the service manager and the staff to help me resolve what was a very baffling problem with my engine
honor coupons offered through website
It was easy to book the appointment. I really enjoyed the detailed update with pictures to let me know about potential concerns.
Great front end staff. I have a walking disability and my husband is blind. The staff went above and beyond and drove us across the street and dropped us at a restaurant for lunch while they were repairing our vehicle.
Appt. Was timely (next day)Knowledgeable and courtesy Repairs were properly executed to my specs.
Very quick, got me in early and were very transparent.
I’ve been a customer for 3 consecutive years and I don’t encounter any problems and issues with regards on service I wastold and the good thing I’m working during weekdays and weekends is my only available time which Midas is there in time.
Staff friendly and knowledgeable
Good service. Courteous helpful staff. Completed on time as promised.
Great friendly service. Great prices.
The staff were nice and straightforward
They where nice and pretty good too talk to While I was waiting
When I come in there and I always wait, I need a higher chair have bad knees
Extremely Disappointed with Midas Service I visited the Midas location on 50th Street, hoping to address an issue with my front driver side window mirror. However, my experience quickly turned sour. Upon arrival, I was asked to sign a paper without being informed of any diagnostic fees. After waiting for about 20-25 minutes, my car was returned to me along with a bill totaling $174 for the diagnosis. This unexpected charge left me feeling taken advantage of and frustrated. When I questioned the staff about the charges, they were incredibly rude and unhelpful. This lack of transparency and professionalism has left me extremely disappointed and upset. I urge others to beware of similar experiences at this location.
Problem bad workmenship. Missing oil change sticker, tire air preasure not topped up, even though reported on invoice as 35 psi. Washer fluid not topped up. The final major problem is that they broke a j clip on the bolt that fastens my skid plate. They likely over torque with impact gun. The the biggest concern is just leaving such bad workmen ship and not tripling checking. The technician who cause the problem, and the two front desk people missed their insepction of my vehicle. I am waiting for how the management will resolve my issue. if they do a good job and own up to issue, and fix issue My score will go neutral.
Booking an appointment online was convenient and my appointment was promptly confirmed the following morning. Price for service was as advertised. Exceptional customer service.
I went to your shop in summer 2022 to fix a leak from engine oil. A black repair man said that he fixed it and charged me $450.00. But in reality he did not fix it and it start leaking next day. I went back and he refused to fix it again. This is the reason, I do not trust Midas company. Engine oil is still leaking. Thank you for sending survey this time.Gurdip Gehlan780-807-5900
If you make a mess in somebody's vehicle or accidentally throw bolts out of a cup holder pick them back up rather than just have thrown them and it being all over the back, accidents happen but you must have clearly heard or saw that it happened and should have picked them up and put them back. Also when saying you'll have a quote ready the next day I shouldn't have to call in and ask day after day to see how it matches up to complete the next job.
William is so sweet and just down to earth and can relate to him. He helped me from the phone call that got answered he is a great guy to work with.
My original appointment request somehow got lost so I did not get booked in at my original location but was able to find an availability across the city which I took. It took just over 3 hours to get a simple oil change done. Thankfully this time I had a ride so I could leave which is not usually the case but after an hour after I dropped it off we drove past and it was still where I left it. Then had to wait another 2 hours before a call to pick up wasting most of the day since it was so far away didn't want to go too far in case it was ready soon. 3 hours is a ridiculous amount of time to wait for a basic oil change especially since having an appointment I expect it to be started at the very least within that first hour. I have not had to wait so long for oil changes before and this is the second time it has taken this long so I will not be going back and wasting my time with this company.
They provide me the service within a very short time where I did not booked any prior appointment. They understood my urgency and moved accordingly.
My brakes were failing on the road and I managed to get my car into mitis at 4 o’clock. They managed to get it up on the hoist to look at it and told me that it wasn’t only the brakes that there were two other problems that made my car not worthy for the road. I left it overnight the next morning they called and explained the situation we decided it was not worth the money as it was 21 years old. Nathaniel was excellent I have dealt with him before and so has my daughter. He explains everything clearly and is very patient we love dealing with him. I have been to Midas in Saint Albert years past and now on 50th St. assistance where I live. I comfort oil changes etc. and I will continue.
I needed a follow up and manager and assistant went out of their way to remedy my need of a burnt out light. Great staff.
Had an incident with my vehicle where I hit some ice and slit into a curb damaging the right control arm. This was on a Saturday and they got me in Monday. They were very thorough in exploring the issues and what they recommended to be done. They let me know it was time to change my oil and they had a special going on that saved me a lot of money. They called me back to see if the car was working okay. Nethanial and his team wear AWESOME!
Quick, efficient and met my needs.
Get a new manager. Nathaniel sucks
When i booked my appointment for 9am Saturday morning the day prior i was told it would take 2 hours. I did not receive my car till after 3 as i was told upon drop off it could be untill 4pm till its ready. Upon pick up i did not receive any details about if the alignment was out or what what done.
Dont promise that the vehicle is done. You must have a consideration to costumer not like collecting money even if the vehicle not done.midas 50st in edmonton very terrible service
I booked a 3:00 appointment for an oil change and check up, I was told it would take an hour and a half which I thought was a bit long, it usually takes me only a half hour but I was already there so I decided to wait, after 1 1/2 hours my car was still in the parking lot, it was finished by 5:30. The work was done fine and the price was good but 2 1/2 hours is a long time to wait for an oil change, especially when someone who came after me was had his truck taken in the shop and fixed before my car even got on the hoist.
Was quoted 75$ for diagnostic scan. Paid 150$ plus 10.50$ for spark plug replacement without being asked. Dropped off my car at 10am Wednesday and could nit get it back until 6pm Thursday.
Front of house had fantastic customer service. 👌 technicians were thorough, knowledgeable and honest.
Friendly. Direct. No surprises
Good service good communication by Nethaniel the manager .The location is close to my place of wiork
There is no way a battery change should cost $400! I was not aware the price was that high till the work was done otherwise I would have installed it myself and just bought the battery myself . It’s ludicrous that a 10 minute job cost $90 plus the bogus tools and utilities service charge on top, the tools and service charge should always be included in the labour cost . A customer should not have to pay for tools and utilities that every garage need to had in order ti do the jobs!! That’s highway robbery and I intend to talk to a supervisor
Friendly, knowledgeable staff. No appointment, no problem. Diagnosed a future issue, no pressure to fix it NOW makes me confident in the integrity of management.
Don't tell your Canadian customers that they can win a apple watch
The atmosphere was very welcoming. The price unbeatable.
belt is still squealing, I need to make an appt to bring it in again.
Customer service was exceptional, friendly, courteous, well informed, overall very profesional.
Hello the only thing , that I had an issue with is that couldn't find the problem with shimmy in front end , so we came to agreement to do brake job and tires change then see if that resolves the issue, I ended paying full price thought they may give me a bit of a break on the 168.00 I paid , I knew brakes were awful and tire , so I booked appointments for July 7 to get brakes done
Front desk kid was great.My questions were clearly answered.He was very respectful. The wheel bearing was diagnosed quickly once the mechanic finally looked at it.
Feel price was high for what I got done
I use $20 off coupon and. Service was good like always
My appointment was scheduled for 11am and wasn't completed till 12:30
staff is friendley one thing i don't know why last time i they put syn oil in journey and they give me 5000km limit now they give me 8000km ??
Excellent customer service
The cost seemed kind of high
Keep appointment times, communicate as to the reason for lengthy delays. If I knew I’d have to wait over an hour and a half just to get my vehicle in on my day off I would’ve not gone in. I actually cancelled summer tire swap over because of the lengthy delay.
I parked my car in one spot and when I came back it was parked somewhere else but no work was done on it. For what reason was my car moved for no reason at all.
Have better paper work to explain what was completed not a generic format, plus technicians that know what they are doing. Never completed half of the work then send me photos of someone else's car. Possible rip off.
Service is scheduled to my timing and appreciate confirmation of work that is discussed with knowledge of the final cost
I booked an appointment for a brake inspection. The service advisor advised it would take about an hour. He didn't say it was part off a larger inspection of the vehicle. I booked the appointment for 9 am. I waited until 11:30 and when I hadn't heard anything, I called for an update. The person I spoke with said the inspection report was just sent and asked if I had reviewed it. I did not because the service report arrived by text at 12:43 pm, an hour later. He advised what they found and I authorized a front brake service. When I hadn't heard anything again, I called just before 4 pm. They were still working on my car and I was advised that it would be ready by the end of the day before they close at 6 pm. I finally got a call about 5:30 pm that my vehicle was ready. I booked an appointment for a service that takes an hour, but I waited almost 3 hours for a report. I gave the go ahead for a front brake service at 11:30 am and didn't get my vehicle back until 5:30. Either the service advisor grossly underestimated the time it takes to do an inspection, or the shop technicians are over booked. I shouldn't have to wait all day for these services to be completed.
Many reasons - My Brother first suggested Midas and this location - came highly recommended to me. Every appointment has been on schedule and I get a text message when my car is ready. I can walk around or go for coffee while I wait for the car. The price is very good and no work is done without my knowing the price. The attendant at the desk as well as the workers are very nice. This location is not too far for me. Very happy with everything. Thank you.
When I called to schedule my oil change, they put me in for the earlier appointment. Which was good for me.
Best price in Edmonton.I would like an oil change under an hour
Imnotakarenijustexpectprofessionalism
Overall the customer service the amazing and knowing the industry I'm pleased with the service completed on my vehicle
Service was perfect , everyone was polite and friendly, experience and ability of mechanics were on the highest point, everything was done in time . Highly recommend
Very friendly service with prompt attention to detail. Excellent service and provided a detailed report on what else needs to be fixed on my vehicle.
Prices for comparable work needs to be the same or lower than a dealership which is generally higher. The exact same oil change at Toyota dealership was $116 which is a $30 difference and Midas should be much less for me to get my car service done there
Was charged for a brake check when my brakes were completed at midas, no defects found but still hear squeeking, oil change and brake check took 3.15 hours. Way longer than quoted. No previous inspection report was available even after was told it was pulled from other location. I have always gotten my oil changes done here and first time it has been a major issue
asked for a Blower motor replacement, dropped off. 8am appointment got a call at 3pm saying assessment was done... didn't ask for that wanted a blower motor....assessment said i need a blower motor.... so $175 for assessment. quoted 388 for blower motor and 200 for a resister so 588 for parts then another 250 for labour...so the parts retail for around 300, I know because i just bought them...so a 288 price gouge on just the parts and 175 for a assessment , that I didn't ask for. lets not even mention 250 for labour on a 20 minute job of installing a blower motor a 450 over charge on a easy fix.I paid the 175 for the assessment and left
It was fine. The only real issue was I booked an appointment based on a coupon I had. I saved it to my email but when I went to bring it up at the till, it disappeared. Ended up costing me an extra $30 so I wasn’t too happy about that. But the guy at the front looks like Jimmy from Yellowstone so that’s cool
Service was prompt and excellent
The staff at this location on this day were fabulous, I find Moira to be highly knowledgeable, organized and very friendly. she explains everything perfectly and makes everyone feel special. Also, the shop workers are very dedicated and knowledgeable .
Quick prompt service . Explained everything in detail.
The person at the front desk was very polite, and he took the time to explain to me everything that was done to my vehicle. I like the fact that my car went in right away, and it came out fairly quickly.
You have amazing qualified staff, I felt trust was established early which is always the biggest hurdle and extremely satisfied.
Great price for a great service with lots of extra. They also remind you when you need or close to your due time. Thank you midas.
Midas has been and will continue to be my go to service. Have always had good service and the complimentary service checks are a live saver for me. Having this gives me the opportunity to schedule and budget for the most important fixes be done by priority. My vehicle is 10 years old and in really good condition thanks to Midas and their staff.
I didn't have any hard time on any service I received
The staff at the location are wonderful and personable guys. They were very kind to me and not pushy at all. I know next to nothing about cars and did not feel taken advantage of in any way. The price was fair and the extra repairs were done on the fly 2 hours earlier than I expected. Really appreciate the great service!
excellent service, friendly staff
The staff was friendly and explained every thing I needed to know.More was done than I expected.They were right on the time I was told it would take. I did appreciate the coupon.Thank you
I have come to this service provider for many years, for the cost of oil change at 58.00 and no apologies for the front end person being late! Not impressed!
I didn't know the estimated cost of the repairs expected before they were completed which I would have prefered and did actually request before I had booked the appointment.
The owner of this shop explained everything to me. He called me the next morning and said I needed new tires. I had said I can't afford 4 so he had mentioned you need at least 2 and when you have more funds come back and get the other 2.
I very much appreciated that when there was an issue with shuddering we experienced after changing our tires over the Midas I went to were able to quickly fix the the issue, walk me through some details, and get me back on the road at no extra cost. Things like this make me much more interested in being a repeat customer.
I am a customer for 20 years at this location. I go nowhere else. Even I have to wait 2 weeks for an appointment. Waiting time for appointments is a good sign for me. Just saying.
Because of the pricing, easiness of being able to book the appointment as soon as possible, the courtesy check of potential problems that I could fix and work on next
Tracy was very friendly and informative. He explained what was being done and even showed me. He is very exceptionally trained at customer service. And he treated all customers that were inside with the same service
Nathaniel was the one i dealt with mostly and i was very impressed with his communication and customer service skills he was very helpful
Courteous Staff. Even though this Store was very busy they still took time to install tires for me. It took a long time because they were very busy but I did not need my vehicle ASAP.
Dropped off 9am appointment for inspection. Didn't get a call or any information till close to closing time. Picked car up they couldn't tell me what specifically was wrong "could be multiple parts" quoted me to just replace entire front end suspension. Was also told there was abs issues & needed another 2 hours to complete, why couldn't they do that first? Car was there for 9 hours. I brought it in knowing there was vibrations coming from somewhere. After leaving all I learned was yes indeed there was vibrations coming from somewhere. Now why I paid someone to hold my car for the entire day & to tell me what I already know is beyond me. Complete waste of time and efforts. Will never reccomend and never return.
Pointless to have an appointment for an specific time expecting to have the vehicle served right away.Booked my service more than a week ago for Nov 2nd 10AM. My vehicle entered into the garage 2.5hrs later after complaining to one of the people at the counter.
I like to quality of the tire you carry and the pricing are good
Very friendly and Professionl and exelent job done on my car
I had an incredibly difficult time booking the appointment due to the fact that the store I visited does not utilize the online quoting system advertised - so the quote given to me was $200 more than the quote I got online. But when I got there, Tracey was friendly and helpful and honoured the quote with no questions asked. His awesome attitude made me forget about all the prior difficulty
It took over 2.5 hours to switch over 4 tires that’s way to long for the amount of work required
Very reasonable priced oil change. Thanks
On time. Better service. Reliable service. More attention to safety and details
Their service is goodYour command centre that actually books the appts needs to check with the location to make sure the appts they book in are scheduled on time. The location was behind 2 hours when i got there yet your command centre sent me there then and didn't know they were behind 2 hoursThe staff at location are awesomeYour command centre appt setting is the issue .. Fixing that, updating with locations even twice at day - say at 11am and then at 3pm would be smart then the customer arriving for an appt just booked won't be disappointed and have to wait like i did ..THAT is not good customer service on your part and the location gets blamed so thought i better mention the issue here as your issue not the locationsNorma HOpe
Very good price and service!
Tracy (m) and Nethaneal kept me advised of the progress of my vehicle servicing. And the price was right on with what Rudy quoted me initially.
Had a 9 am opponent brought the car early, it was after 10 my car had service
When I dropped off my car, the associate let me know that the services I required wouldn’t take long at all. I made sure that my cell number was updated, and to notify me when everything was done. I never received a text message, because it was sent to my husbands number. Luckily he wasn’t working, and let me know that my work was done. When I got there, the same associate just handed me my invoice with no explanation of anything. Then I let him know that my text message was sent to the wrong number. He then proceeded to send me the text, when I was standing there inquiring about it. I then had to explain why I was being charged the amount that I was billed for. He just then pushed the invoice towards me to read the summary.
Perfect costumer service very friendly easy quick
This staff I dealt with were very pleasant and made helpful recommendations in terms of what services my car required.
Tracey at the store was precise on everything after the inspection and explained everything to me. He is very good at his job.
Professionalism and customer care
Additional checks and top-ups for the same price. They helped with electronic coupons. Great seasonal discount when we need it.
It took 4 hours to order the tire I needed
the service is and friendley like to come again thanks
The whole process was comfortable and easy to go through
Brought my own Oil and filter and pan plug, thought this would be taken into account and would charge me for labor only. They placed on the invoice the price of oil, filter and pan plug. If you have charged me for these items you should have at least provided me with the items invoiced. This was not done.
Economical and well trained staff. Explain everything well.
Prompt response for service and time serviced was great
Guys were great. Let me know what was needed to get done on my car next. The $69 synthetic oil change is worth the price. Will be back
they seem to be helpful in car care remove the worry of problems. giving good solutions
If i say im highly satisfied then its already perfect, although i am satisfied with the service and the pricing as well with staff manners.
As indicated in my previous specification, regarding the company that handles the delivery of parts. The tardiness was more on them, than Midas.
Great service and friendly associates
As usual it was fast and staff is friendly and efficient!
Staff were very helpful, recommended other services which were due for my vehicle. The car was ready to be picked up on time and the staff reviewed what services were completed and made recommendations in when I dropped off the vehicle for services that were due. All work was completed and the car was ready on time.
Rudy was very detailed and patient with all of my questions. He wasn't pushy on unnecessary services which was very appreciated. The car so far is awesome.
ease of service very friendly nothing hidden
The employees at this location are always friendly…..almost 2 hours for just an oil change is a little much (especially when nothing else was done)Other than that, it was great
The workers were amazing and very friendly, I usually get my dad to take in my cars to get something done due to an experience I’ve had before at a different company but I’m really glad I came here and got to see such amazing service as well as have things properly explained to me as I know nothing about cars
Staff there always friendly and explain all details about my vehicle.
Customer service was great, very friendly staff. Knowledgeable.
The Attendants were very informative, did not push me to add any other expense to my day but informaed me of their experienced opinion of what I could look after.Rudy was at the Greeting Desk.
I did not want my tires taken off. I was told they would not do my oil change if I did not allow them to do this..
Friendly staff & we enjoyed the water while we waited.
Rudy is very nice and friendly always talks when you come into the store. Great person all around.Thanks Terri Friedrick-Baker
Saved so much compared to Jiffy Lube down the street. And I had been going to them for years. I also appreciate the explanations to my questions.
Friendly staff and like the service in details thankyou
Rudy Kasongo was an excellent person to deal with, he made my experience as easy as possible considering the cercumstance. He was very kind and considerate. The work was done in a day and the price was very reasonable.
Rudy was excellent. Everything went smooth. They did exactly what i wanted. The inspection had so many details.
The sales associate explained the problem, gave me options, notified me before continuing with the work. Very satisfied with the service.
It was so quick. I received a text highlighting potential problems and talked with staff about fixing the issues time wise and money d we use. I will continue to be a customer here. Always a great visit.
Always have had good service at Midas
Great customer service, love the promotion you had going at that time reference helping out the local food bank.
Teresa’s Coffee Inks and Stamps
Because the main company way overbooked appointments that day so I waited 1.5 hrs before the car had been put in to start
The tires were not there. It took so long. Then tire balance machine was not working. I was there over three hours. Frustrating
I went in for a brake flush , they did my brake flush for me and then called to inform me my rotors were bad they then assumed I wanted them fixed( I only wanted my brake flush done ), but when I arrived they understood the miscommunication between me and the gentleman working the counter had lowered my cost quite a lot then gave me a free oil change for the confusion. The team they have there are complete professional and very understanding great jobs !
Service was awesome and the staff were excellent. Overall it was amazing 👏. The staff were very knowledgeable, able to diagnose the problem area in vehicle and communicate it in a very friendly way.
They took my vehicle despite realizing that type of service was extremely over booked.Estimate was to the nearest 30 minutes.
Made an appointment for 1 PM I asked when it might be ready he said it's going up on the Lift right now. Came back at 2 o'clock and saw the car just going up on the Lyft. After they did all the checks I would estimate it took an hour and 45 minutes to complete the job by the time I left.
The main reason for going there was to change winter tires to summer tires my car come out with winter tires still on it
I really like the professionalism of the staff, Rudy Kasongo was great. Knowledgeable, approachable, have the patience to walk through the reports and advise on what needs to be planned ahead for the change etc. Great asset to the team.
I have dealt with Midas for over 17 years and my experience of honesty and integrity from all employees has been great. My grandchildren have used my experience to use Midas in the past and I now have convinced my son, Rick LePage to have his vehicle service be changed to Midas!
Over filled the brake reservoir.
The attention as a customer was excellent, I like this location because they make me feel like family.
They don’t fix it unless you approve of it first. They explain what needs to be fixed and how soon it should get done. And they tell you what the cost would be before they start the work
Great experience, I have a older truck, the guys went above and beyond to fix it up and get me back on the road. Thank you everyone.
It got done, they were friendly…. It wasn’t exceptional, I wasn’t dissatisfied, thus the rating.
Very short wait for an appointment, my jeep went into shop on time and then work carried out on schedule and on price
After being rescheduled due to volume, the price of the oil change stayed the same
I enjoy the interaction with the staff and feel like my concerns are heard and addressed. I have never felt forced to get worked done that I have not requested
The service from all the staff was great. they kept me informed of what they found on inspection and what had to be done right away or could wait. The service was done fast and right. The price that was quoted was correct and all service was explained to me and the additional cost was quoted up front.
Got oil change and usually they would give an inspection but never then next day took to another garage n got told something weren't good or to safe to drive
Rudy and Bobby were great and very friendly and knowledgeable get experience.
convenient location, Since I am a regular customer, I am aware of the services provided and I am treated with respect. I know that I will be here for my next appointment.
When I have questions about my report that gets sent to my phone on the service and everything they checked. They’ll go over everything thing that gets flagged and let me know if it’s needed right away or just a manufacturer recommendation.
Professional. Workmanship
"The work was excellent, just waiting for the part took awhile . Thank you for repairing our muffler, definitely much quieter . "
" Oil change was good. However, my lugs were not tight and I did return a couple days later to have them done. It was found that they were quite loose and was good that I had come in. The issue was rectified and attentively. Overall, I do trust Midas for ve"
Rudy, I believe was the man’s name helping me. I’m a young woman making car service daunting. He explained everything to me, did a thorough inspection and sent me the photos. Probably best car appointment I’ve been to cause he treated me like an equal.
There was an issue with my front end. We did a whole bunch of other things but not the problem addressed. It doesnt appear to be in the inspection either and is pretty apparent when driving it. I have called today to get it back in to see what the issue is since I just spent $2600 hoping the actual problem was resolved.
Very professional, all was good, just took delivery of a part too long from Sherwood Park .
They went out of their way to look out for your safety and prices were reasonable
I was looking for a better deal on my oil change and I found it. And not only do you get your oil change but also a good inspection on your vehicle as well. Service was quick and the associates were amazing and very friendly. I now have my new oil change s
This place made me feel confortable knowing my vehicle is being taken care of. Issue was shown to me and a resolution. Rudy contacted land rover multiple times to ensure he can get the part in the quickest way possible while his coworker looked at other wa
Went for the oil change special . Upon arrival I am informed that they must remove my tires so they can inspect the vehicle fine. I drive a 2021 mazda cx5. The inspection report came to me via email . According to there technician I require new brakes my
"From the first call to ""Moira"", to paying the final bill, everything was fantastic! I truly felt valued as a customer, both on the phone and in the shop. Our car was treated excellent by the staff. (5 Stars for the mechanic!) Excellent customer service, k"
I have been dealing with the Clairview midas for a long time. The service has always been fantastic and they always try and help me the best they can.
"Everyone at this location are top-notch, especially Moira at the service desk. This was my second time visiting, and they are consistent, knowledgeable, efficient, and friendly. Thank you so much for providing peace of mind. "
"I was told my car would go in right away. A simple oil change, 30 minutes tops. 2.5 hrs later.... unacceptable. "
The service was great and did not have to wait long. However I think you should top up the fluids with your service.
Excellent customer service !
We needed to get an out-of-province inspection done along with some regular maintenance work. Moira (at reception) was _beyond_ helpful throughout the process and the technicians did a great job as well. Would certainly recommend this location to anyone.
"Your #5 star does not have spot to click on. I am giving 5 stars anyway. Please check your page. Yes, I would recommend Midas to everyone. They keep my car rolling well. Thank you"
I'll never go to any midas service.I came early with my appointment time 2 times in two midas service but the front desk men and lady told me that i have to wait for 2.5 hrs to start the oil change.What kind of service is that?Appointment time is appointme
"Hi,I give Midas on 50th St. 5 stars! The price beat competitors, the staff were super friendly and awesome and I enjoyed our lovely chats! I highly recommend this place for your auto needs!"
I posted my review above.
Yes and thanks for your continued good service.
The main reason i wanted to write a review of this location is because of the exceptional service provided to me by kristina Ross. You guys are lucky to have her. Not only was she able to zero in on pertinent information and expectations regarding my recen
"Good afternoon, I was not satisfied with the service I got. I was told that it would only take 2 hours to do my brakes and turned out to be almost 4 double the time quoted. They had to wait for parts, then do this do that, I was not impressed at all. My "
"I was glad to find a decent price on tires but it felt like it was almost at the cost of my sanity. I showed up at my appointment time at ten am and I was told that my tires hadn?t showed up yet but they would be there at 11, no big deal. They finally show"
"I'm truly disgusted with the Inspection Report. Why? - Front Brake Pads / Front Brake Rotors / Brake Fluid Replacement - On July 20, I paid $149.00 for Brake Service. As per my Owner's Manual, Brake Service must be done every 32K km - 24 mo and the Brake"
Been going there for number of years very satisfied
"The workers and managing was good, but the oil change was done without care. They check the air filter and broke a wire on the map sensor (air filter sensor) I had an engine light leaving there..?!!! they didn?t unhook the sensor before opening the filter "
"7 hours to do a break job, no updates until I called. I feel like a mushroom, kept in the dark and fed ****. I won?t be back "
Both the customer service ladies were excellent as well as the mechanic was very helpful as well.
"Job completed and seems to be okay. The one issue I have is when they reinstalled my hub caps, one was not snapped in properly and flew off the vehicle somewhere between the shop and my home 100* kms away.Now I need to replace my hub cap"
"I went to this location to look at booking an oil change and an inspection of my brakes. They pulled me in right away, did the oil change and gave me a full run down of things that should be changed/looked at, without being over ridiculous. Got a quote fro"
"Excellent service , car was done on time staff very friendly . Answered all my questions ."
"Great service Vehicle was brought in bay right on time. Took a little longer than expected to perform the service, however the lady at the desk was very friendly and engaging with me and the other customers. "
Good Service but long wait due to overbooking.
"Extremely rude. Was incredibly disrespectful, he figured he could talk down to me because I am a young female, with the assumption that I did not know about the make and model of my car. Did not want to hear anything I had to say about the issues I was ex"
My Chevy Blazer runs worse than when I took it in. I was told spark plugs was the problem. Then when I went back complaining they said something completely different. First time cost me 1200.00 now they say 5 to 9 hundred more. I would not go back if the
"Great service, great price. They made us feel very welcome, great customer service. I will absolutely go back..."
On oil cap it says use only 5w20 yet you put in 5w30....
"Eversince we got the car last Saturday, there's an amount of oil leak everyday. Please give us a call."
Appointment was for 8 am . Tech arrived late and did other things before working on my car . I was able to hit the road at 10. For an oil change. The car is now due for another service. I will go elsewhere.
Brought wife?s car in for a ac recharge we just purchased a week before without a dent and have pictures of it .After bringing it up was told by mechanic it wasn?t them brought it home wife confirmed there was no dent before I dropped it off . Not impres
"Had some last minute brake issues, was able to come next day and have my rear brakes done. Very thorough with good prices. "
"Staff are great, friendly, nice and professional.Thank you for the great service."
"I made an appointment for my vehicle to fix a tire and transmission leak. Show up at appointment time to a 6x9 room with the clerk coughing hard, and 2 customers hanging out waiting (this is peak pandemic time). Shop is full and one mechanic is on duty. Wh"
I took my Mercedes Benz here for an oil change (as I?m so picky on who does my cars) they were amazing! Absolutely friendly and wonderful to talk with. They showed me the EXACT problem I was also having with my brakes. The cost was extremely well priced. C
Just wanted to say that is a breathe of fresh air going into a service center and not getting the run around or sold 11 things that are not even wrong with my car. I own a BMW so things go wrong a lot. There was a bearded fellow at the front desk who helpe
The staff are friendly. And the workmenship was excellent.
"I needed my car looked at quickly as I had a gas leak. I have an older vehicle and was headed home on the highway to Fort McMurray the next day and the roads weren?t great. The staff at Midas got me in, found the problem and fixed it within the same day. "
Great Job thank you so much. When I need more work done on my truck will Be Back All staff are friendly so thank you again
Very good and affordable service at Midas
"I was very impressed by the knowledge of the front of house Moira, any question you had she had the answer. Not sure if the problem was mine or the call centers, but it took longer than anticipated for my winter tires to be installed but all in all the gen"
I would receive this place.The service was fast and the staff was awful
Horrible Customer Service
Note changes made on phone contact number.
"Excellent work. They diagnosed the problem on Saturday and had the parts ordered, delivered and on the van Monday. Excellent"
Awesome my car Was ready in an hour
had an awesome experience at midas definitely goin back for all my needs
"The front staff , meaning the only person working as a service advisor, named Moira , was very welcoming and helpful. I dropped my vehicle and asked them to check for vibration, front end noises like clanking and maybe alignment. I had an opportunity to se"
The receptionist was very friendly and professional. The mechanic that check my vehicle did a great job checking my van. For me Midas gave me a excellnet service keep it up guys!!!
I brought in my car because it sounded terrible. The wonderful technician had a look at the exhaust and muffler right away and gave me a quote. They fixed it all up on the same day and now it sounds great! Thank you for the fantastic service!
One of the reason why I like going here @ Midas especially @ 50th st. Is the discounts and there HonestyI usually go to dealership Mechanics which is sometimes is very costly like they want you to changed the parts that still good.
My experience with Midas went really well with no trying to up sell you. The experience will bring me back to my brakes this fall.
Expensive even after coupon compared to mr.lubeLong wait times
Last week I was in to get my front brakes replaced.The work was done professionally and accurately .Kyra and Joe went over and above to make sure I was looked after.I will definitely return when my next visit is due.
Last week I was in to get my front brakes replaced.The work was done professionally and accurately .Kyra and Joe went over and above to make sure I was looked after.I will definitely return when my next visit is due.
Very happy with the service and communication from the service agent
Competitive and reasonable Price. Awesome people. I like how they handling customers. ??
"At Midas from the first appointment it was great customer service, they were on time with the scheduled appointment time, very friendly in the office. Would recommend my family and friends and I will be back for the next oil change. Thank you Midas team. "
"I got in the same day I called and my exhaust leak was repaired in less than 3 hours later, at an affordable price.Thank you!"
"I brought my vehicle into Midas for an oil change. Dean, Brianna, Joe, David and Mike were fantastic! 5 stars!"
Their services is exceptional and very detailed
"went in for the oil change and tire rotation special and was meet with a courteous and knowledgeable service person called Dean. He immediately knew of my appt and what I needed. Paperwork was printed, signed and the car was on the hoist being worked on "
"Hi guys,Thank you for your help and hard work. I am a little bit worried though because one day after the oil change was done, a message in my dashboard came up saying ?check emissions system?, this was totally unexpected and it raised concerns as per why "
Last week when I had my oil change I had my appointment for noon. I dropped it off and he said it would take about a hour. I called back a hour and a half later and got passed around on the phone a couple times cause no one knew if it was done finally they
The staff at midas 13010 - 50st are very friendly and helpful. they treat you like a person (even if you are a women) they do not try to take advantage of you. i will continue taking my van to them and i recommend that anyone who wants great service go see
My car broke down a couple months ago due to an error they made when doing my oil change. My engine was DONE and needed to be replaced. I went to Ford initially thinking it was a ford malfunction. It ended up being a Midas error from the oil change. When I
Great service Great price Free check for everything with pictures was helpful
"Great friendly customer service, job well done"
Overall the service and communication was good. Waiting room and bathroom were clean. Staff was friendly and answered all my questions. I am still waiting for the actual van reportWhich included pictures. I have called twice and still no response. My last
"I waited for 3 hrs as they were overbooked,from the central booking system, but when they finally looked at my car, after closing hours, they found the problem and did a quick fix to get me back on the road home. Thanks"
I booked my appointment for winter tires and brought in my vehicle. They had it all done in a couple hours. Very happy with the service and will be going back for any other repairs and services etc!! Thanks Dean at Midas
"The service at Midas is very good on time and done well . Should other issues be discovered they will inform you for direction ,"
"I went in on Saturday, September 28 to buy and get winter tires installed. Originally I was supposed to go to Costco (which I should?ve) but the gentleman in the call centre offered me a good deal so I went with Midas. First off he said it would only take "
I would like to exspress my thanks for the good service of Midas at the 50th Street in Edmonton. In August I had to fix my car three times because of three diferent problems on the car. All the problems were immediately found and solved and the service was
thank you all of you my car runing very quitegood job
It was a good experience . Well experienced staffs. Special thank to Jay he cleared all my doubts.all the very best
I had an oil smell coming through vents they checked it out and discovered that there was a hose that had come loose on the air intake. They replaced it and at the same time i had them do an oil change on my van. I had a great conversation with the office
"I was extremely happy with the prompt and efficient service. Every one of the staff, from the front desk to the Mechanic was very friendly, helpful and so personable. I have not received such Service and courteousness from Service Staff in a long time. "
"I brought my car to Midas after a muffler fiasco with Kia not being above board with warranty work. Needless to say, I didn?t return to Kia. I spoke with Dean who was fantastic and answered all my questions and then some. I got a very reasonable price (muc"
"I had an eye opening experience, always went to the dealership but after this visit I felt that I got better service and more respect. The mechanic would show me the problem and educate me on the issue. I plan to bring my business back, the respect that I "
"Friendly staff, great work! Got the job done quickly and professionally. "
"The fella on the phone said that he wanted to make sure that my car would be ""safe"". The fella that did the work said that he did not have enough time to look at EGR code causes. I agreed to the cost of all the repairs assuming I would at least get an an"
The shop did and excellent job and went above and beyond to help me out.
"Too notch from these guys, staff went over and above to help me out getting the breaks done and keeping costs low, good job boys!"
Great job and professional staff
James did a great job flushing my radiator. Jay and Dean are awesome!
James did a great job flushing my coolant and advising on future repairs. Dean and Jay were super cool 5 stars!
Joe A always takes care of our vehicles! He is awesome!
Thanks for taking care of my care I know it was a difficult process but you guys did a Good job.
"I was lied too when they were switching over my tires. They told me the tires were at 3 and 2/32nds, the legal limit. They also told me they are 10 years. They are 9 years old. This is their last year, I was aware of that going into the appointment but the"
Amazing thank you! Wooot woot deals
Was denied service due to tires being bald. Tires have a season left in them and are within legal limits. Was also told winter tires only last 5 years, which is a bold faced lie. Will not be returning because of this.
"50th Street Midas is my regular service supplier for my vehicles. The staff are always professional, prompt and keep me informed. I have never had any complaints following a visit. "
"Good job. Kept me in the loop. Professional, very efficient. Had the vehicle ready ahead of schedule."
Thank you for always doing well with all my car
Prompt and honest price. Will come to this location next service no doubt
Very fast service with a fair price and always helpful advise from the front staff.
Never went to midas before. Swung by and got an oil change. Dean and his staff did exceptional work and a buncha tiny extras. Would definitely refer in person.
"Staff is great and very friendly. Only complaint is the time it took for my service. I was told 2-3 hours that my car would be ready to pickup from an oil change.. at 10:00am, and I called them back at 1:30 (3and a half hours later) and they told me they h"
"Sadly, I was not happy with the service. I dropped by 2013 Focus off at 7:00 am to have the tires switched from winter to summer. At about noon I noticed a message about my car, I was told the summer tires were very worn and it was not recommended to put"
Staff is always friendly and professional. Don?t take my vehicle anywhere else !!
Excellent work and personal service by Midas again!
Walked in had to make an appointment for an oil change..went back for appointment then had to wait 15 only to be told wait another 20 mins..I will never go back here.
"I am completely satisfied with the service I received at Midas. The reception was polite and professional, the technician was efficient and all work was performed in a satisfactory manner. The shop was neat and clean"
Fantastic. They found a potential safety issue and took care of it right away. Way to go Dean and James!
