Be concerned and considerate to customers, they were too busy with other customers and I had made an appointment. I have been getting both my vehicles serviced there, I will not return.
Really nice guy who told me what I already knew I needed them gave me a great price and Uber besides
trusted your service and you left my wife stranded with no oil in the engine. called corp. to file a formal complaint.
Excellent service! 100% recommended.
Upfront prices, honor appointment times, improve service time
Clayton communicated clearly cost and was one step ahead when I left as the truck needed to be jumped and he jumped it before I had to ask.
Everyone was very courteous and friendly. The waiting area was clean and the TV helped pass the time.
Great Customer Service! Brock was very helpful.
I was very satisfied with the service I received. Brock and Rebecca were very friendly greeting customer. Rebecca was so welcoming and helpful. Brock was very knowledgeable and was able to communicate thoroughly about my vehicle.
They were very nice and told me what was wrong with the car and schedule me since the part had to be ordered
Big Trey Riba Red we’re both amazing help
The store associate Rebecca was very friendly, helpful and communicative with me. She took the time to show me the tread on my tires and gave me assistance on tire quotes. Inspection and oil change services was quick in a timely manner as well!
My vehicle was there for 12 days awaiting repair. Apparently a technician had quit which caused the delay. I went several days without any contact. Also, my car was driven 131 miles while there with no explanation as to why. I asked for an explanation, but never received any follow up.
Extremely satisfied customer!
Courteous and professional service, completed in a timely manner, reasonably priced.
Rebecca is the glue that holds the shop together. She is friendly, efficient and courteous to everyone and is very knowledgeable about vehicles. She also keeps the flow of the business going smoothly. I noticed that the technicians work well together in the bay area and they communicated clearly with Rebecca at all times. All of these factors made for a high quality experience.
Extremely satisfied. Excellent customer service and technicians were professional
We came in right before closing on a Saturday and the staff got us squared away in time to make our cruise by Monday. I can’t thank them enough or express enough gratitude for how amazing they are! They all deserve raises!
The staff was friendly and knowledgeable. When my car needed more than I brought it in for they took the time to explain everything. They even let me know they could handle the warranty items and saved me a trip to another shop.
I left without getting the service only because I wasn't prepared to pay more than the Groupon voucher that I purchased. I thought I could just get the 5 quarts. But I was told it's against the law to only get 5 when my car requires 8.5. So, because I wasn't prepared to pay the additional fee I left. Now I'm receiving an email from Midas for a survey as well as a Carfax report saying I got an oil change, etc. This is also the reason for the low rating. The information shouldn't be entered until checkout. I will be returning later this week to get an oil change and I hope I don't have any issues
Josh was able to fit me in without an appointment the day after a holiday when the shop was short staffed. He was very appreciative and thorough. Rebecca was outstanding when I came back in later that day for pick up. Communication was outstanding.
They had wonderful customer service and answered all my questions.
The employees were very friendly and highly knowledgeable and explained my repair in great detail so I could understand what was happening with my vehicle.
Was helped by Josh. Very nice guy, and very knowledgeable. Got me out quick with a great job done. No complaints here.
All of the staff were very friendly and helpful. They all did a great job of explaining everything in terms that I could understand. The personal that I’d like to recognize are Brock, Josh, and Rebekah. They were great to work with!!!
The guys were awesome, fast and quick service
Brock explained things very clearly and walked me through the needed repairs. He was open and honest about what he recommended vs not and was accommodating. I was given multiple updates as they worked on my truck. Highly recommend him and his team.
Josh and Rachel did a great job helping me during my visit.
Good people ! Josh was amazing and Rebecca was so kind ! Thanks will be back soon !
The people were so friendly and helpful and explained the prices and how they were doing their procedures very well. It was fast and the service was great.
Rebekah and Josh were friendly and knowledgeable. Great Service!
Friendly & knowledgable staff & services provided quickly & overall wxplanations very good. The office person was especially helpful.
The crew at Midas has always taken care of us! We go there for all our needs, oil changes, tires, alignment, ect. Andrew (now at orange park) Brock, Rebecca, and new associate Josh , have rocked it out! They have always been friendly, considerate, and go above and beyond! I always recommend this location not just for the quality of work, but the staff is amazing!
The employees were very knowledgeable and helpful. They greeted me made sure I understood what I was having serviced and made sure before I left that I didn’t have any questions. They were very thorough and knowledgeable.
Josh was very pleasant to work with and the service was fast and as advertised.
They don't play around with you and they were very 🙂 and the price and didn't take long
I didn't really have the opportunity to communicate with the staff because they were busy. After completion, I received a closer look vehicle check paper and nothing was explained to me about what I may have needed to complete on the vehicle. I also could not read the handwriting on the bottom for visual inspection or technician notes. I had to guess what was written but overall the service I received was good and I will return.
Show pricing and communicate product pricing
Andrew is highly knowledgeable about all front ends.
The receptionist was awesome! Pricing was the best I found for over 40 miles. They did an amazing job. I will definitely be back and continue to drive an hour to come here.
I purchased a groupon for a full synthetic oil change and then the shop said I had to pay an additional 15 dollars. Also they charged way too much for my serpentine belt. That job shouldn't be more than 100 dollars. I was flabergasted at all the additional shop fees. Those should be mentioned with the price not it is gonna be 150 and turns out being 170. Times are tough for people right now. Dont be part of the problem, be part of the solution. If you are honest and charge a fair price you will have customers for life. Rebecca was very friendly and helpful though. I would recommend her.
Courteous, thorough, pleasant
The people at the sunbeam location have been nothing but amazing.... they are caring, efficient, and knowledgeable.
Jacob is the most professional person to answer (literally) any phone that I've called in over 10 years. He communicates clearly and effectively, and with kind professionalism. Even his level of helpfulness in person completely exceeded my expectations.
Associate there was extremely friendly and knowlegable . Everything was explained very well and all questions answered very thorough. Was very pleased about everything.
Just a minor issue. Tech checked in cabin air filter and leaves were dropped into the blower fan causing an annoying noise when running. I was able to remove the blower fan and clean the leaves out. All is okay now.
Rebecca was very polite and respectful. She made me feel comfortable about the service I was getting.
Jacob & Rebecca took great care of me! I had received a very highly overpriced quote from a Kia dealership & feel like not only did I get a great price but, the customer service & communication was excellent! FIVE STARS! Thank you!
Great customer service at front desk and the tech with my 2011 lincoln mkx
I was charged $16 for an additional quart of gas.
Make sure the customer's vehicle has all the parts of his car he came in with. Midas should pay me for the lost oil cap they forgot to put back on.
El respeto no es negociable, formar al personal en el trato al cliente, específicamente al sr. Del taller. Deja muy mala impresión de la empresa
All was explained, what they promised they did and most of all everyone was friendly and welcoming.
It seems to be the only place I can take my Mercedes, bring my own oil and Mercedes filter, and have them perform the labor. Great price, friendly staff, and I like that I can get an appointment.
When i compared the cost of the items they put in my vehicle it was way more expensive than the normal price.
First of all the girl that works for Midas was always keeping the bathroom clean
Rebecca was a absolutely blessing! She made a crappy situation better and pleasant! She knew her stuff and went above and beyond to help us with whatever was needed!
I don't like how they look for extra work they can do. They gave me an estimate for over $1,000 of services that they say are needed for my car. But that's the way franchises are, they look for money. So now I have to take the estimate they gave me to my honest and trusted mechanic who is not with a franchise! He said he will go over the car thoroughly and find out what it actually needs and doesn't need.
The staff offered me a discount. We’re very kind to me; I made a mistake when scheduling and they weren’t rude about it at all. Overall very satisfied & they maintenanced my car VERY fast.
I had my car serviced Friday 5,/5 for coil ignition. First off coil ignition cost about 300 bucks. I was quoted 940.00 with a discount of ten to w15 percent. Once I paid and left called back and told the rep...I paid 700 on my card and 240 in cash. She said the Manger would call me back. I went back to Midas to collect the money I had overpaid. The manager was so busy ignoring me, which I sar for about 20 minutes. I got up to leave and the guy whom quoted me the discount said Ms. Johnson I stopped. He spoke to the manager about my account, the manager had a nasty demeanor and was telling him he had to go through xy z and couldn't do it. They will never get a dime from me. My car had the same problem last July, they stated they only did one ignition coil...but they need to do the other three. Thst manager was very disrespectful, I am not okay with how I was treated.
Young lady at front counter was very helpful with check in and check out
Be transparent with your pricing I bought a package for my oil change for $99.99I had a coupon for $25 off . My price should have been $74.99 plus the brakes. I ended up paying more than $130 for the oil package.Andrew said he could not refund my money so he gave me a complementary oil change for my next visit. If I had not checked the receipt I would have not known.
Everything was explained to my fiance ce and I what needed to be done. The vehicle needed more work than what originally thought and midas helped us with easy pay and was able to get it done.
Service was excellent had my car back within a half an hour of dropping it off.
I was able to use a Groupon discount
Super friendly and fast. Found a small issue in tire I didn’t know about but didn’t push selling tire until needed. Appreciated the honesty!
The staff were very professional and worked fast
The staff was super friendly and knowledgeable. The prices were fair and inexpensive. They did a great job fixing my alignment. I am moving out of town, but if I come back and need a mechanic, they will be my first choice.
The staff was very friendly and professional
Good service, friendly staff, accessible location. Please keep up the good work!
I needed new brakes for my Prius C. The manager was friendly, professional, and courteous.
Quoted $49 for the oil change but had to pay for additional oil which total $70. Told my front brakes needed replacing, I wanted to wait a week, told I should not wait. I was expecting to pay for oil maintenance. Bill totaled around $500.☹️
I purchased a synthetic oil change on Groupon. At the shop I was charged an additional $40.70 for 2.2 additional quarts of synthetic oil. The bill says the cost for the additional oil was 19.78 + 1.32 disposal feel. I can't figure out where the other $20 came from. I feel I was ripped off.
Andrew is always very professional when I call Midas. Brock always take time to explain and discuss my concerns with me. I always receive Great Customer Service!!
I used a Groupon, and missed the fine print that said there would be other charges not covered by the groupon.
Brock and Andrew earned a customer for life, well, at least as long as I live nearby
The employee at the front counter was friendly and had a good repor with the customers.
Friendly staff, informed assistance and reasonable prices.
I always receive good service and the work is done very efficiently.
There is still a lot of improvement that can be done concerning customer service (like a larger waiting/reception area). But do know that you still give better service than most auto repair centers I have been to.
The Service I obtained for the price was reasonable.
I dealt with a guy named Andrew. He was so quick and so helpful. He really helped me with the pricing
My appointment was for 10:00 and I was taken right away and I was walking out of Midas at 10:25. I was absolutely amazed.
Would not honor my Groupon. I made an appointment online but he said the app was down so there was no appointment. I left. There was no oil change.
I interacted with three employees and all were extremely pleasant and knowledgeable. I wish I could remember all of their names, Andrew was one, maybe Trey and and not sure of the third. I needed some flexibility upon pickup to be able to to get my daughter from a summer camp event and they even stayed open a little late for me, unexpected but very appreciated! I asked lots of questions about my services and were given satisfactory answers every time. I will definitely back for future services.
This was my first time at Midas. Brock and Andrew was extremely helpful and friendly. Their Customer Service was Great!! My Shock was replaced in a timely manner.
I purchased new brakes and full set of tires a few months back at the sunbeam location and every since Brock has been accommodating of any issues I’ve had. Twice now there have been screws in my new tires and he stayed open longer to take a look one day and squeezed in my car the next morning as soon as the tire came In. Always friendly and helpful. It keeps me coming to this location. The rest of the guys have always been friendly and done a great job also. Top notch crew
I was very satisfied with a service provided very nice guys to deal with no problems at all
Good service at reasonable price. Gave good advice re oil pan problem.
I have been a customer for many years and trust all these employees. I have referred many friends and family to midas on Sunbeam in Jacksonville FL.
"One week ago today, I had tires rotated and balanced. A lug nut was not properly tightened and came off. When I brought the vehicle back, I was not given an apology and was told the lug nut was ""a specialty"" lug nut and they could not replace it. I was tol"
"Good work, Good price and Good people will be back."
"I has having issues with my jeep breaking down on a Saturday, of all days. I was trying to call around (I usually use pep boys but they weren?t answering) and found Midas. From the initial conversation, I felt at ease and like I was going to be a valued cu"
Always had great service at this Midas shop. Will continue to use for future auto needs.
Always had great service at this Midas shop. Will continue to use for future auto needs.
"I have never been a Midas customer previously. I went to this particular Midas location for the first time today, requesting an oil change, tire rotation and wheel alignment. The management acted with full disclosure, advising me that they lacked the equi"
I am a first time customer. My first impression of this shop was that the management seems to act in an honest and professional manner. I will write another review after the work I am having completed is finished.
I recently moved to Jax & thought I was dealing with a reputable company!? After replacing all pads/rotors ($1100) job I had to go back FOUR times and they never remedied the situation & instead sent me to the dealership (they BROKE the brake light switch
This survey u sent me has wrong info the last name and car is wrong. Got 2 new tires had to come back because of a flat. The telephone number is wromg. Have spent lot of money on this car with midas.
"Friendly staff, good service, reasonable prices. "
"Since I was in the hospital on the day that my car was serviced, I had to send my daughter in my place. She said that she was very well taken care of and that all were very professional and genuine in their comments about how they feel about me with so muc"
We have been taking our vehicles to Midas on Sunbeam Road for about three years and have been very happy. Their team has always fit our vehicles in and provide good service and advice. They rarely push more than our vehicles need.
Midas replaced my last cars timing belt recently. They did such a good job on our other car I came back. Plus their price was competitive and they worked with my timeline. Thanks
"I stopped at this shop today to get my tires checked. There were 3 men inside when I walked in, one being the manager. The manager and I?m guessing probably assistant manager we?re behind the counter and one of the shop guys was coming from behind the coun"
"You find out the hard way where and where not to take your car. Needed an oil change, battery, and air in my tires. After a 90 minute wait I was quoted $330...woah. Looked at O'Reilly's online my battery was $124...air filter $11.99. The service writer ask"
Always had great service at this store. Simple oil change and tire rotation on my 99 Mercury Mountaineer was done in a timely manner.
The service is always very good and I always feel confident when my car is completed that I'm good to go until the next service date.
They did a good job in repairing the tire. In and out in 40 minutes.
Wow! excellent work on installing new rotors and brake pads on my Vette! Outstanding customers service!
Excellent customer service Did a very good job working on my car
"Mike gave me a run down of the vehicle problems,the work was done on time and the problem resolved"
I have been a customer at the Sunbeam Midas for many years and have always received excellent customer service. Mike and the other guys at the store went above and beyond to help me get new tires while understanding my financial limits. I highly recommen
"For a $400* bill I received a Military Discount on a portion, and the service I received certainly reflected it. Very disappointed at the lack of communication with the Front Desk and the Technicians. Front Desk does a good job of promoting their service"
"My AC stopped working and I needed to have it evaluated and recharged if there wasn't a major leak. Midas did a professional job, put dye into the Freon to recharge the system and looked for a leak, which wasn't seen. Came back 3 days later to do a follow "
I came back to Midas because of their customer service! I have never been pressured to have something that is not necessary fixed on my car. They even spoke with my dad on the phone to explain what was needed & the cost when I had my brakes and rotors rep
I went in for a simple tune up and came out with a 1900.00 service invoice and my truck is now running worse than when I came to get the issue fixed. The manager Tony was not helpful in resolving my true issues and now I have to go to a reputable auto cent
"Brought my truck in for an oil change and a brake inspection. I was quoted over $1400 for the just the brakes when I told the manager I was taking it somewhere else, he became rude and aggressive, then tried to guilt me into his repair. Long story short,"
"The service that I received at Midas is always excellent. It is always done in a timely manner and I am always made aware of anything that might need attention, that I didn't think of. Being a woman I am happy to say that I always feel that everyone is hon"
"Shame on me for going back after they ripped me off before. I go in for an oil change and tire rotation. I was told I had a bad tire and battery, same thing in 2015.He said I will upgrade your battery, I said I have my receipt in car how can this keep hap"
Always friendly. efficient and professional
"Went in for oil change/tire rotation, before pulling out of parking lot check engine light was on and AC wasn?t working. After spending $200 to diagnose AC, found out that spark plug wire was loose. This caused my engine to stutter and AC to stop working. "
Once again I received excellent service and continue to get that since I have been coming to your shop. Thank you.......Sandra Mitten
"Gentleman who works at the front desk is very professional! I can't pinpoint his name unfortunately :DNot only did he provide great service, and thorough easy to understand explanation to my inquiries, but also he is friendly and funny, which is -in my hum"
"I almost always bring my car to Midas fgor repairs and service. Everyone there has always treated me very well and the service has been excellent. I do recommend you to my friends.Sincerely, Patrick Hutton "
Very efficient. Staff very friendly. Will return.
"I had brakes, tune up and maintenance done. All runs great now"
"Took 2016 Mazda in for new brakes. When first set of pads proved defective and even scratched the rotors Midas, without question, turned the rotors and replaced the pads at no cost to me. Highly recommend Midas at this location"
"Tony was so helpful with my car. I had to get front brakes, tires and an oil change. They went above and beyond to help me. When I left I felt like I had a new car all over! The price was well worth it, very reasonable. Great customer service! I will defin"
Allen and Terry took great care of my car! Fast and courteous service. The only place I take my car for service.
Even though the people were nice the service is horrible. The mechanics have no idea what they are doing . Will never bring my car back again
"Tony is the best! He and his staff take excellent care of my Mazda 626. Thank you. Yes, I would and have recommended this Midas location to friends."
I had a great visit . thank you allen
Took car in to get new tires and transmission fluid changed. Left stranded on the side of the road a couple of days later. Technician failed to tighten drain plug and transmission fluid drained out. Manager said to try and drive to midas with no transmissi
Always a quick thorough oil change... coupons available..good staff and no pressure when I tell them Hubby will change the filters...Life Is Good
Always a good job and explanations clear. Never feel taken advantage of.This last visit took a long time....Please change my e mail address in your files and for contacting me. Thanks....
These guys are Right on!Happy wife happy life
"Tony Galdi (store manager is a smart guy)He pinpointed the noise that was coming from under my car, realizing that it was something that came loose from the muffler. He grabbed the spot welder and did the work himself. He told me ""don't worry about it"". He"
I called Heather at Midas 15 minutes before we arrived in Jacksonville and they saw us right away! Manager Tony Galdi gave us amazing service and showed us how to check the oil level anytime we fill up the tank. Thank y'all so much! It made our trip back t
"had my oil changed and tires rotated at the sunbeam location,,Randy the store manager had over charged me and corrected the mistake before I picked up my truck,,,HONESTY goes a long ways,,,thanks again.John l"
Fast and friendly service. Thanks for your good work.
Jason Garcia and the others at Midas are genuinely honest and helpful people* I have dealt with several other shops attempting to fix the alignment on our car but kept getting the run*around trying to be sold parts and labor that I didn*t think I needed*
Sunbeam Rd Jax Fla.Came in with my work van thinking all I needed was brakes. After one of the guys took a quick test drive we all found out I needed allot more than that. They brought me out to the van and showed me all the things that needed immediate at
