Service was done quickly and price was exactly what was quoted to me.
Communication is very bad at the place the machine to perform the air conditioning service was not working they confirmed the appointment with me and did not know the machine was inoperable why didn’t anyone call me to cancel I went there for nothing
I made an appointment online after hours. I was called the next day to confirm my scheduled time which was nice. I had an oil change done while reading in the waiting area. My vehicle was ready one hour later. All went well. Very professional & customer oriented. Thanks for getting me in!
The price given which was not the one quoted was higher than the dealer service price.
making an Appontmeny on line is impopssible, ask for an estimate on new exhust never received asked about it was told mechanic that did oil change on test drive will call you later never got call
Professioal and knowledgeable as well as friendly
I want for front brakes and more work was needed when the vehicle was on the lift Al was very clear on what needed to be done
Very easy to schedule and the service was very quick
Service was completed in a timely fashion at a great price. Very good communication with mechanic.
When I arrived home after the service the receipt stated that a complimentary tire rotation was completed which it WAS NOT. I was in view of my car the entire time and tires WERE NOT rotated!
Oil change took 3 hours.. it could have been done in timely manner. Kim is nice though
Don’t allow staff to create expensive add-ones to the published price…such as charging me extra for an oil filter, which is supposed to be included in the price of an oil change…the alleged reason was that my car required some kind of “special” oil filter, which is nonsense.
Well I got no issues with the mechanic name Fernandez. The issue is with Kim the counter person because I didn’t see if she was the manager but in front of me she call the Mecanic stupido 3 times and that very disrespectful. She needs to improve how professional she is in front of the costumers. I know that place change management and mechanics all the time. But been professional is something that said everything about the company name Midas.
Able to speak with friendly person to make same day appointment. Able to drop off my car and have the option to wait or receive a phone call when car was ready. Do not have to stay in my car while having the oil changed.Professional and courteous staff.Able to use coupons . Great price!
Honest and prompt with their response to inquiries.
I made an appointment and it took a while before my car was brought in.
They took me in right away, alerted me to maintenance that should be done and got me back on the road quickly
The service was fast and the staff were professional. I do not like that the workers touch everything with dirty gloves. They leave black stains on everything (interior and exterior) and it is hard to clean.
Kim was excellent in her communication and her knowledge. Thank you Kim for all your assistance and work !!!
Not pudieron encontrar una bombilla para mi carro Hyundai elantra 2013...no es su culpa, en general El servicio es muy bueno... lo recomiendo.
It seems every time I come to this location I spending thousands of dollars. It is always something that is broken.
Provided with useful information about the issue for a comparatively reasonable price.
We were very Satisfied with the price of the oil change & they did a great job.
Fast and friendly service. Comfortable waiting area. Employees were really friendly and helpful. The entire process was easier and less expensive than I was expecting. I appreciate all of the help given
Was satisfied and I would came back
The associate was very friendly, explained in detail what i was paying for and he honored the coupon that I was emailed. They also did an inspection of the car and told me what I may need done in the near future.
Miguel who ran midas was so nice and helpful.
As I stated, I was emailed a coupon for a $19.99 oil change. The guy at the Dumont, NJ Midas shop told me the price of oil has gone up and he won't honor the coupon. He then told me that I'd be out the door a bit over $30. Eventually, he told me the price would be $58 for the oil change. I argued with him a little bit, but he refused to budge. Then he replied... "We're arguing over an oil change at 8am". Horrible customer service, I will not do business with him again!
I booked appointment online which was simple. Dropped it and associate called to let me know when it was done
I am happy with the Dumont Midas and will continue to go there. I like Chris.
It is not service professional. is sloppy paper work.
Took my car in for an oil change and it ended up needing more work to it than just an oil change. I approved the extra work to it and then the oil change was on the house. The gentleman that I communicated with on the phone and in person was so sweet and friendly, and I felt like my car was taken proper care of.
It is easy to make a appointment online and just drop off vehicle and then ab associate calls to let you know what is going on
Because Steve Team are above and beyond every expectation
The service to be done was not too complicated and I have used this facility before and feel comfortable getting my car serviced there
They have taken the time to get to know me and my vehicles. They do great work and are fair with their clients. Nothing is ever a problem.
I am always satisfied with the service
very polite and knowledgeable of their work
The branch manager is very good with overall customer service. He is professional, courteous and takes the time to explain the job . Very satisfied with the service and the other technicians.
Schedule my appointment on line and dropped my car off. Manager called when service was complete
Got taken care right away and had the tires I wanted and I had a special request and they took care of it no questions asked thanks Midas
I am very satisfied with your service I will return for your service.Thank you very much.
Manager Steve was very nice and knowledgeable explained everything also gave me instant appointment when I called. Highly recommended
Quality of service. Service advisors are usually very knowledgeable.
Get Charlie back he was the best and actually cared> I don't know what happened with him but I'm sure your business has suffered. I have spent tens of thousands of dollars there between mine and my wife's care and i will no longer go back not even for a simple oil change.
Friendly service, great communication of staff
The service was completed on time and as described
Great Customer Service a Pleasure to deal with. 5 Stars
Walked in without appointment. Explained problem. Technician was friendly. They examined my car within 30 mins to diagnose issue without charge.
Overall a total nightmare!I scheduled an appointment online for 3.05.22 at 8 am. I get to shop at 730 and wait for them to open. I walk in at 8 am and go to customer service desk and speak to Steve the manager.. i tell him i have an appointment he looks
Just avoid this place at all costs. They are a complete rip off and did not do the work I had requested. Instead they double charged me. A bunch of scumbags work here.
"Classic way to bait customers to come in to their stores. Received a postcard scratch off sweepstakes. After scratching it, it says I could get 2 free premium wiper blades and it doesn't say anything else on the scratch off part about getting additional se"
I've been getting ny cars serviced here for a few years now and I've placed my trust with them. They've been honest with all the work I had done and have been doing a great job. Thank you Midas!
"The knowledge is available online or you can call other supplier to compare for parts price.Even OEM or Genuine parts will not cost that much.Two vacuum hose weredisconnected on purpose,no connection on the job done.Result,check engine.Very bad."
"I took my car to the Nissan dealership last week as I was hearing a noise coming from down under. Dealership indicated a few issues due to wear and tear including leaking transmission fluid and need for gasket, sub frame, control arms, front struts, front "
Had a new muffler installed. As soon as I left the shop I heard rattling under my truck Brought it back after a week (work schedule). Apparently the guy who installed it left on vacation for 2 months. The manager was on vacation but his assistant was very
"Just returned from my 2 hour oil change! Had an 8AM appointment for oil change. Car was brought in a bay then taken out,no work done! brought back 15 min later. Oil was changed but not the included tire rotation! bring it back in again for this. Upon compl"
"My air conditioner wasn't working. They did a ""recharge"". The air conditioner still doesn't work."
"You have the make of my vehicle( listed as a Hyundai: it?s an Explorer) and you have the wrong phone number. What?s up with those mistakes????Anyhow, came in for an oil change and tire rotation. Got oil change , but the tech said tires were ok ??? and di"
Ed and Chris team always above and beyond any expectation keeping everyone happy.
"Quick & friendly service. I was asked to have all my fluids flushed which would have changed my $30 oil change o $379. However, I just declined and they didn't hassle me and just said okay. Will definitely use them again."
"It was a pleasant surprise, finding a repair shop where I felt like I was receiving fair, courteous service. My truck had been neglected for a few years, and Ed never made me feel guilty or stupid. He explained everything, and got it all done in a couple o"
I needed help the appointment was there. Ed and the unknown mechanic fixed my car and told me lifetime brake pads.It is a worthwhile experience and business relationship for the future. Fast updates
Thanks to Ed and Chris team for always above and beyond any expectations. Always a great positive experience with the service.
"Service technicians and manager were professionals and gave me an excellent service. I highly recommend this Midas in Dumont, NJ. "
"The service technicians and their manager at this location did an excellent job on my car. I was impressed with their professionalism. I highly recommend this Midas in Dumont, NJ. "
Due to the covid-19 pandemic the waiting area was closed and restaurants in the area seating was closed.
Chris could not have been any nicer or more thorough when I dropped off my car and picked it up at the promised time. Wonderful service ??
Chris could not have been nicer or more thorough when I dropped off and picked up my car at the time I was promised. Wonderful service all around ??
A wait to get the car serviced due to being Saturday. But once in they changed oil and checked everything.
"I recently lost my repair shop due to the virus and off course i needed repairs and oil change. I was passing Midas of Dumont,so i pulled in to see if i could get that work done. I was treated as if i was going there all my life. Ed could not do enough to"
The engine light came on after a day of driving .
Very professional and courteous service they made custom parts for my truck that was made in 1989 very happy with the manager and staff I will recommend you going forward thank you Charlie Barone
Professional and courteous service they accommodated me with custom parts due to the fact my truck is 1989 very happy with your service manager and whole team I would recommend you to anyone thank you Charlie Barone
I was really impress by the professionalism of people who work there.I took my car for an oil change. They found out that in a previous car work(done in other place) some pieces of the car were wrongly placed. It was dangerous to drive like that. Thank you
I never meet a Regional Manager that really care and make you feel welcome. Ken did a wonderful job and quick. The price was better just like the service. Thanks ?? again for your great warm service. Your Team did great. Thanks ??
Service never performed since the oil plug was stripped by the dealership Hawthorne Chevrolet at dealership right now waiting to have oil changed.
Great service done on time
i need to talk to management bout this branch
"I came to this location because there was a promotional oil change for $17.67. I made my appointment online, rec?d a confirmation and I showed up. Conveniently, they did not have the oil my truck needed. So of course, I payed $50.00* for the oil change tha"
Good estimate and diagnosis of issue and friendly people
"Early bird appointment means nothing. Services you chose when making your appointment means nothing I asked for a tire rotation, oil change, check / change as needed transmission and break fluids. I was told the break fluid tank needed to be flushed and "
Great service made appointment and was in and out in a timely manner have been going to this shop several years.
"Very nice people, real thorough, took me on time, I was very pleased.Tire rotation was included in price which is a plus!"
Great team and productive. Thanks for a fast a positive experience. I will come back for services on my cars.
Charlie and his team are fantastic. We've been going to Midas in Dumont for years and are never disappointed. They are the best.
Friendly and fast good service
Great service, i highly recommend it.
"In to my local shop to repair the muffler that separated the the cat. Shop manager iinsisted that I needed a new cat, not including manifold pipes. This bill would of been over 1000.00*. All they needed to do was to install a 4"" spacer between the two and "
great work for a fraction on what you would pay in Toyota dealership.
Replaced without a hitch . Finished job as promised time . Customer representative and Mechanics I gave them 5 stars
They met my expectations. I do recommend this Midas facility . Thank you
Great wheel aligment and tires prep.
"Great service, good no pressure adviice."
It was the usual time for my annual oil change
As usual charlie and all of the mechanics did a great job on my car it is a pleasure using Midas especially the honest professional customer service we get from charlie
There very professional knew right away what the problem was and took care of it
"Yesterday my car battery was not working and my car did not start so I got it jumped by a local friendly mechanic. Then, the battery light was still on so I told myself this might be a bigger issue, so, I take it the local Midas in Dumont, NJ. I make it th"
They always do a job my Vehcile
The manager - Charlie - was extremely pleasant and courteous to both me and my toddler son. My oil change was completed quickly and he went over everything that they checked that may need attention soon. I will be going back for my next service.
GOOD overall, fast speed~!
"I feel very satisfied with the service ! I recommend this location , "
I would totally recommend Midas. My car was done while I waited and the employees were very friendly
They always do a good job
They always do a very good job
Fair solid easygoing service I do not feel at once they were trying to get me to pay for things I didn't need quite the opposite it was a pleasure dealing with them
Pleasant experience courteous staff
Very polite and courteous staff
This is definitely a 5?????????? Business the Mgr at the front desk is a very honest person who tells you and explains exactly what is right and wrong with your vehicle this was my first visit but definitely not my last visit when needed i will send my fam
They are a pleasure to work with.
First..on both visits..Never tried to up-sell me on new brakes/exhaust etc....A*. Gave CLEAR quote on first service with NO pressure sales tactics...and discounted 20% or more less where talking $200* Savings on Front End ..(that was previously diagno
"Charley the manager has always done right by me. Honest and most efficient in regards of options on what to be done. The most recent repair was the finding vacuum leaks within the truck, no easy task given the truck has over $100,000 miles. Another great j"
Work was done in a quick and efficient matter.
"Thank god and the universe for Ken and Armen.I use my car for work, and I had some major brake poblems. I called Ken and he took the best care of me. I was able to bring my car in asap, and get the service i needed asap. Armen the mechanic showed me al"
"Apparently you shouldn't get your brakes done when it's raining, after having my front brakes done at the Midas location in Dumont NJ, I was hearing a scraping noise and returned to Midas to have them check it out, they said they heard nothing, didn't even"
Tape done good jobs on my vehicle in the past and present
They do excellent work They do such a good job
Professional and courteous
"Always a pleasure. Prompt, attentive service."
Never any issues best thing is usually back the same day
"I had nails in rear tire resulting in flat last Weds drove 1 mile to store and manager, Charlie Andrews, ordered new Goodyear tires which were on car 2 hours later. He was very efficient in search and I appreciate time he and others took that day. Thank "
"Charlie takes good care of his customers, he explains things in detail and on a level anyone can understand, the mechanic was very knowledgeable and took the time to address a concern of mine."
You get what you paid for
"Quick and easy , even rotated tires.."
Yes the service was done very well
This service was very very well
"Service was completed in predicted time frame, and a coupon was supplied for me. Charley is always friendly and knowlegable."
Charley always takes good care of my cars. The prices are good and the service is fast.
Charlie, the owner was very concerned with correcting my issue regarding my brakes.
Yes I would recommend this Midas location to others. Charlie the manager was very helpful and honest.
Great Service! Thank you Charlie '
"Service was great from beginning to end. Anthony was bright, knowledgeable and very accommodating. When I called to see about an appointment, he said ""Come on down"" we will take a look. Gave me the estimate and when I came back - car was taken care of that"
"I appreciate nice, honest people especially in the auto repair business. This Midas branch met my expectation. Anthony and Fred, you guys rock!!"
"I made a morning appointment for an oil change so that I could get it done before work they said I'd be done in 45 minutes. I got there exactly on time, and they told me I had to wait a half-hour before they started on my car. The guy talked to me as if I "
"My Engine Needs Attention light was on for quite some time before I pulled in for service. Turned out it was just a needed oil change. Charley saved me enough money that I got my air conditioning repaired as well, just in time for the hot summer driving."
"went in for oil change and tire rotation. oil changed, tire don't need rotation according to the excuse given. At first human error was the reason for the omission. Oh well, I truly believe that as a consumer trust but verify."
The manager Charlie was courteous and customer friendly. Once my car was on the lift Fred the mechanic gave it the once over and discovered a few things (like putting grease on the newly installed brakes) that the Dealer didn't bother to do... Fred foun
"I cannot speak highly enough of Midas in Dumont. I have gone to them for three years and have always experienced exceptional customer service. All the people who work there are a team, working together to take care of your car. They are all so patient in e"
