The service desk Rep was very friendly and the workers did such an amazing job even though they were short staffed.
Quick and easy to work with
Great manager and friendly staff. Great communication and explanation of what needed to be done.
Robert was knowledgeable, friendly, and professional. My vehicle is running like new. Check in, check out, and the level of service I received were all excellent. The service member who was working on our vehicle greeted me when the vehicle was nearly ready to let me know the status and was also friendly. Will definitely return with all of our vehicles, and will highly recommend this location to my friends and family.
At least vacuum carPut information sticker in carBe aware that they have oil filter in stock to perform oil change.Inform customer what is happening if time is different than told.
Expeditiously performed, I waited and was able to make my phone call’s and gather my thoughts for the rest of the day.
Robert Russell was amazing. He was very friendly and explained everything to me in a way I was able to understand and showed me pictures.
The rep explained in detail all the items my car needed for service. The service was satisfactory, my car drove with a much better feel, the alignment felt noticeably improved and drove smooth.
Rob was not only extremely friendly over the phone but he was helpful in setting up the appointment and getting the work done jn a timely manner. He is a very personable man and I hope to see him rewarded for his efforts
fast service and friendly staff
Hayat was friendly and extremely helpful. 1st time customer but will absolutely be back.
Great customer service with Rob. He was able to assist me with transportation to and from my home while my car was being taken care of.
Amazing team and great staff.
They always do a wonderful job I really appreciate the over there
The place is clean the service is always Amazing! Very helpful and I literally never have any issues when I bring my vehicles here.
great customer service , very helpful and very honest. very thankful for Jon especially for helping me out !
When I got home I checked the oil level and it was a quart low!!!!And my engine air filter was dirty, telling me the mechanic never looked at it, as I was not asked if I wanted a new one. This makes me wonder what else was not done properly, as I had the royal flush done. I texted the store manager all this earlier today, but no response yet!!!!Not a happy customer at all!!
I asked for an oil change which I got a tire rotation which I did not get. I brought it up and nothing was done. I asked for a check of the charging system and battery. I do noy believe they checked it but not sure if they did. very disappointed I usually get excellent service.
i was not told when my vehicle was done. i had to ask an associate. i also was passed by many employees before i was checked in.
I was told that the hour and a half to two hours for the oil change, and it ended up taking three hoursAlso, it seem like they were just trying to find more business by the evaluation process
1. Did not get a vehicle inspection report before the oil change was complete. Usually I get the inspection report before the job is done. I was told at checkout that I needed air filters but obviously at that point I did not have a choice to do them bc the car was already in the parking lot. 2. He showed me a picture of a leak, but couldn't tell me what the leak was from but that they cleaned it up. 3. He showed me pics of struts that are leaking and when I said I had both front and rear struts done at your shop less than a year ago and to pull up the records, he did they should be replaced every 60k miles. Ok, but it's been less than that since I had them replaced and he did not pull up the services to look at anything. 3. He said I would receive the inspection report with estimate via email and I still have not received that. No request to set up appointment and when I mentioned the struts should be warrantied the only response was yeah we got you. So I don't have an estimate and not sure how soon the struts should be done, nor a guess as to why they would be leaking so soon after being replaced.
Best pricing and customer service
Have better communication and don’t scam your customers. I have been to this Midas 4 times and have been very satisfied with my experience until Joe charged me 50 extra dollars for an extra quart and a half of oil.. for one he never told me the offer only worked for 5 quarts of oil. This is my first time I have been over charged for the same coupon that I have used 4 times prior..
Prior repairs done by this facility are currently defective. Either poor workmanship or parts. Removed part of my engine and never replaced. Manager promised to replace several times but never did.
Employ mechanics who know how to service diesel engines and order the correct oil filters. Took more than 5.5 hours to perform oil change and start engine when done. Caused us to miss important medical appointment.
Actually take appointments on time, don’t waste my time (90 minutes) to preform simple tests especially on a new vehicle with 10,000 miles
Overall positive experience
The Midas shop was cleaner than any shop I have been to and the person who took care of me was excellent in explaining my car situation and sent me photos to show problems affecting my vehicle that I could see as he explained and I was satisfied so when I decided when to take my car to get service. That's where I'll go
Nick the manager called to explain I got wrong information about my brakes and fixed it immediately
Friendly staff, quick service
When you offer a coupon with a price for conventional oil and then don’t have conventional oil you should honor the price without trying to charge more for using synthetic blend. If synthetic blend is your lowest grade of oil make sure the coupon price reflects what you want to charge and avoid problems with expectations. Don’t hassle the customer about your coupon just honor the price you offer.
I had oil change, control arms, shocks and struts replaced. On the same day. A lift was provided to get me to work and also to get me back to the shop. Great service by the Midas team
Friendly manager, clean store and bathroom
Manager Jim provided excellent customer service. I will definitely be recommending this location to my family.
I brought my vehicle in knowing that there were a few mechanical issues that needed servicing. Jim Marcos (store mgr) & his mechanics correctly evaluated the problem areas & provided me with fair pricing to resolve all the issues within 2 hrs and 15 mins. I left quite satisfied with my vehicle service experience yesterday.
Oil filter should have been in stock or on hand after I scheduled
Jim was professional and a great . friendly person.
Jim greeted me and every customer with a smile and was happy to see us. He made you feel welcome and that he truly cared.
clean, responsive service
The manger Jim is the man! He took care of my 2022 Kia telluride. He was very professional and knowledgeable.
Jim helped out so much gave great communication and service, throughout the entire service.
I was sent a vehicle inspection report that stated my vehicle coolant level was low, but when I opened the attached picture, It was a picture of my windshield wiper fluid that was low, not the engine coolant. Very suspicious.
Jim was awesome!!! Customers will pay top dollar without hassle when we feel we are taken care of…
Great service, great timing, Elias and Jim were both very friendly and straightforward, which I appreciate. Jim had popcorn ready at 830am when I picked up, which was a nice bonus. All in all great experience, I'll be taking myself and family here after moving to the area
Well my service and problems were identified to me, thanks to their diligence, right as it was going to be a stuck on the road problem. While there were many problems and also pricey, due to my own decisions, I was saved potentially thousands of dollars or replacing my car completely. Thank you to the entire staff who serviced my car and even worked with my budget.
I was a walk in without an appointment. They got me in same day for the cheapest brake job of anyone else.
Jim is a good guy and he gives me great service on my vehicle and his team
Overall the experience was great. Excellent communication in regards to what could and could not be completed during my repair. But due to a manufacturing issue with my car I couldn't get the rear wheel alignment completed without paying nearly 600 additional dollars. And while the front alignment seems to be in good working order, it's hard to tell just how good it is since I still have a slight pull due to the rear as I couldn't afford to complete the rear alignment.
Jim provided excellent customer service. Showed me the issues with parts that needed to be replaced. I am very satisfied with the service that was provided. I will definitely be returning to this location.
Very informative...and very friendly...great job
I requested via text, that the owner not a manager call me, and I told Jim the manager I wanted to speak with the owner, neither happened.
Don’t live here just visiting. Took too long to complete service
Manager intentionally building trust by customer service as well as satisfaction
Staff were very professional, explained that was found on the car and what future services I would be needing
Excellent service. The bathroom was spotless too! I will recommend to others to come here.
Catalytic converter was installed in short order and when my anti theft device came it also was installed straight away. Costs were reasonable and I had no complaints.
"Recently had my 84 Chevy g20 van in for service. When it was done John came in to discuss the details. The fact that he told me not everything could be ""fixed"" at that time as well as not talking to me like I was clueless because I was female was so refre"
"Thank you, Jonathan, and Thomas!We live in Wisconsin but come to Arizona every year to get a break from our harsh winters. We drive here and on the way down this year, the bracket that supports the muffler on our truck rusted off and broke just as we got t"
"I knew I probably needed brakes on my 2016 KIA Optima, so I fully prepared myself with current average prices,, I than prepared myself for someone to try to put the fear of GOD in me selling me service I really didn't need. And while preparing the quote an"
"After spending 1500.00 cash less then 10k miles ago, needed the front shocks and struts replaced thank goodness warranted for parts, little upsetting to find out no fault of my own that I needed to pay labor on replacement. Dustin manager is fantastic ??s"
Fantastic experience, great customer service.
they knew what the problem was and they had the mechanic to fix. their price was a lil high but i think it was worth it.
People are friendly and great to deal with. Felt very comfortable.
Very happy with work that was done
Excellent service would definitely recommend
Great service. Recommend this place in East Valley.
Friendly, fast and efficient. Apologized that it took longer than expected because they had to wait for special oil filter that vehicle uses.
Midas has always been great to me will definitely keep going
I recommend Midas in Mesa service was fast and the receptionist was professIonal excellent service.
Midas was amazing and took great care of us!
Everyone to include the shop personnel was very professional and understood exactly what I needed done.
My car is a 2017, dont know where you got 2015. Brakes were done and oil change. Great service.
Quick service and they always make sure they check my car as a whole to be sure it is running great!
Very professional service personnel, they always do great work.
This place sucks. Go to Big O
"I have always brought my car to this Midas. It's under new Manager, Rick Lenzi. I took my girlfriend to give a estimate on her car, for a second opinion. One estimate from some where else, said she needed $800 worth of work. I was so glad I took my girlfr"
I come to Midas thinking they could help me out because my car wasn?t shifting past 2n gear and I pick it up after that had it for one month and they said they got me a new transmission and they said it?s all good to go now .. now it won?t go past 3rd g
They dented my fender and was treating my vehicle like their own as if it was a race car or something do not go to this place as they are jokes
Took my vehicle in for a oil change and came out with a leaking vehicle and a stripped bolt they will not take responsibility for their mistakes pleas don?t go to this place they wanted to charge me a another oil change and a bolt ..... they damaged it not
" So I Bought a brand new set of wheels for my show car took them into Midas on power and southern to have them put tires on and balance I unboxed them in the shop. I already had tires, and good sport tires bf good rich g force comp 2 tires. they are rac"
First time I went to Midas. Store employee was very friendly. The whole process from check in to a completed oil change took roughly half an hour. The price was considerably cheaper than Pep Boys, which is where I typically go. This was as flawless an experience that Ive ever had while getting my car serviced. Ill use them going forward.
If you don't fix this **** now!!!! I will be contacting so many more places and people and internet sites then just this one believe me you're f****** with the wrong person you're f****** with my ability to make money now which I desperately need right now
Too bad they give you no way to leave a voice message nor do they give you any way to send a message on the website so I have to leave a message in the way of a review and I will make more reviews if I have to if I don't get this fixed immediately! I am fu
They did a great job and I usually come to them for my oil changes. Dani was awesome up front and super nice.
Mark the manager got me in at 7:30 in the morning I got an oil change and filter and lube Plus a tire rotation I was in and out less than 1 hour good people to deal with Kent harelson
Horrible customer service. Never again. Mark the manager is a jerk. Only cares about money
"Ruined my car, wont pay for the costs they caused me to repair my vehicle. Will never go there and strongly recommend you not either "
"Brought my new car in for my 2nd oil change ever. There tech somehow spilled more then a quart all over my engine and didn't bother cleaning it or saying anything to me or the store manager, he let me drive off without a word, well I took a look and brough"
Tires were on list of items to check but completely missed. Found one tire to be separating tread from body.
The service was Great I will continue to. Bring both autos to Midas
The staff was great very friendly and helpful.
I only dealt with the Manager. He was friendly and fair. He felt bad because my warranty on the old power steering pump was out. He gave me a fair price with a new pump not rebuilt and I was pleased.
Excellent service as always. Happy with my new tire. Will be a repeat customer as usual when needed and will recommend you to friends.
11/7/18 brake flush not done right had to get it redone 12/1/18
great service, great employees
"Mathew acts like he couldn't care less about my vehicles issues, despite what he says his attitude couldn't suck more, he just made **** up that was wrong with my vehicle to charge me more. Never coming here again."
Great service. Thank you midas
Please note I had a oil leak after you did an oil change. I had puddles of oil on the garage floor. I couldn't believe it. My friend a mechanic noticed you forgot to tighten the oil drain plug. The plug was loose to turn with your own fingers.He spent some
I need help. I noticed a big puddle of oil on the garage floor. Please help me.I am afraid to drive it. I received an oil change my Manager Mark Flood on 08/24/2018 approximately 0942 hours. I have spent an hour looking for this leak and it is right by the
very quick good service nice employees
Service is always professional and I appreciate the timing with appointments.
Very professional and fast.
The guys at Midas were AMAZING! The dealership wanted twice as much and these guys added that personal touch with great customer service. We will be taking both our vehicles here from now on. They definitely have our business!
I had my brakes done on my vehicle all the way around. I was given a price and tried to use the coupon Midas provided on its website which was the service I received however the manager said I was already getting a good day. This disappoints me!
Richard the manager is extremely rude I went in there for a simple tire check up because my tires were low and he Mentioned that they closed in 15 minutes and that there was a Circle K down the street to go use the air pump their.He told me with extreme
I went in to see how much they would charge to put my air vent lid back on for my cabin filter and Richie was nice enough to pop it in back in for me!!!! Lifesaver!!!! Great service and great customer service..... totally recommend!!!
"I bought a Groupon for $ 19, oil change, and they wouldn't take it because my car says 0-20 on the filler cap, but I been putting 5-20 synthetic blend in the car prior with Ford's okay and the manager Richie at this shop told me he could not do that becaus"
Never ever take your vehicle to this shop!!!! Took my car less than 3 weeks ago and already had to take it to a different mechanic because this place improperly installed the springs on my back brakes and charged me $145 an hour to machine the drums which
Went in to get a price quote wanted to see what I would be paying for a little front end work. Not only was it cheaper but the guy actually sat there and talked to me about my experience with other shops made sure I got the best price and threw in an oil c
Went in with a coupon for an oil change and tire rotation they didn't do the tire rotation 1 star for Midas
"Simple oil change to longer than having a clutch replaced in my nissan pickup. Told me an hour and a half to start,(which should have been my first red flag) but when I returned 3 hours later it was still on the lift. WTF. Sorry, last time you will see m"
I give five stars for service and they dont try to sell you something you dont need. Kent harelson
"I recently had my brakes serviced at Midas, to say the least, I was not impressed. I was quoted a certain price only to be charged $25 more at check out. I feel if you quote me a price then that is what the price should be without all the add-ons. There w"
I?m normally not one to write reviews about bad service I?m more of a disappointed customer been a mad customer. I made an appointment for Saturday at 10 AM to take my car in to get an oil change and alignment and to mount and balance 4 brand new tires tha
I got there early in the morning and was done in about 30 minutes. Great service, vacuumed the carpet and filled the washer fluid
Aaron and his team were very one on one. I come from a somewhat small town and am used to the small town feel and honesty of my shop back home (no upselling or not sure if you need something they say you do) and was trying to find that. He didn't disappoin
Very thorough service. Very pleasant personal and done in timely manner.
"Aaron, one of the managers, showed me the issue and provided the estimated cost and time needed to fix. I'll be coming back for all my car service needs. Thanks!"
Great service! Very honest. A little slow but awesome nonetheless!
"Today 8/9/17, a Midas employee broadsided my car as he was pulling out of a parking space. Midas manager, Nick Maselli, refused to give my carrier, State Farm, his Ins. co. name and policy nbr. Employee says he will be fired. Midas denies liability"
Had my oil changed @ 3 months ago. Started hearing a loud ticking noise coming from the engine last week. Checked oil level and it did not register on the dipstick. Elected to change the oil myself to determine cause of perceived leak. Encountered the
receptionist was the most friendly bubbly person I have ever met ...was a very good experience and I will continue to go back as well as tell my family and friends....
It's my second time here and everything went well. The only thing that bothered me was the fact that they left the old sticker from my previous oil change in my windshield and placed a new one right below it. I am 48 years old and have had Hundreds of oil
Excellent customer service. Friendly and informative employees.
"I had both of our vehicles serviced with new front and rear brakes. Richie, the general manager, treated me like we had been coming to his shop for years. The prices were lower than the dealership and the work was top notch. I'll be coming back again.Tha"
"I brought my truck at the crack of dawn, for some extensive repairs. I arrived,to pick my truck up, near closing time and the manager was unable to scan my debit card. Wells Fargo has record that the bill was charged, but due to the incompetence of the m"
I made an appointment online which they got back to right away to confirm. Dropped my car off as soon as they opened. Nick Maselli was very nice and I felt my car was in good hands. They did the work in a very timely manner & even fixed a problem I didn
We moved here from NJ and needed work done on my car. I can not explain how amazing this location is. They are aware of your time and do not make you wait around for hours while they do who knows what. They are also very knowledgeable about their professio
"Went to get oil change & was told by technician C Cy that we needed to replace a/c compressor & install a/c filter at the cost of $1,154. Today took it to local auto service in Mesa & they verified compressor was fine & all it needed was Freon. (under $1"
Great people and service. I have been going here for over 15 years.
I started coming to this location because it was close to work but I continue to come because they always treat me well with respect and genuine kindness explaining everything as they go. That day I worked with Ben and he was so thoughtful and did such a g
Your ex employee Scott McCracken stole your customer list and gave it to Tom Bart the owner of Performance Automotive. And now Scott is fully employed there. Thieves? I think so.
I took my car to this shop and the manager told me that I need all my brakes done and I need a aternatorTook it to another shop they told me that I need not need anything would not go back this place is a rip off
