They fixed the items I asked them to but either did not notice or did not tell me of any other services or repairs that I should consider.
Been coming here for years. Great service
They were very friendly and quick to respond to my questions. They explained everything that they were going to do and had the presence of mind to pre-order the part that I would need to complete the work on my vehicle. They were able to give me a discount because I am a Midas member and made sure I had a coupon for a free oil change.
They take honest good care of me
Reasonable pricing and friendly people.
Staff is friendly, knowledgeable, honest and it’s a great place to bring a vehicle. Been going to Midas for years in Oregon and California.
Truly a professional atmosphere and the employees has lots of patience for my questions and has great Customer service. Everything was fair and took a only about a hour and I was done. I'll definitely be coming back to get more work done
I believe I dealt with Rick. He was friendly, up front and he was not pushy on upsells. I feel that all my questions and concerns were answered. I did not feel like I was treated differently because I was a lone female. Prices were better than expected. I was quite pleased. Rick went above and beyond, I appreciate the service and treatment I received.
Leaking radiator, my son tried to fix it. Ran into a problem late Saturday. He called Midas and without hesitation they said drop it off. I had my car back by 1:00 Monday. I never felt like it was an imposition. Customer service was beyond what I have experienced at my dealership. They were great to work with. Will definitely 💯 use them again. Highly recommend.
It is always easy at Midas.
The associate I spoke with was so kind and communicative on squeezing me in as a walk in. I had all my problems fixed, and was satisfied! Can’t wait to come back for my next service!
I have brought my Jeep here for oil changes and tire rotation for years. I lived within two miles of the shop when I first started coming here, now I drive more than 30 round trip because of the staff ( Travis Rocks!) and the quality of the service. If I can have my Jeep serviced here, I will not take it anywhere else.
I had to come back so they could correct the job I paid for the first time
Sheldon at Midas in Dallas has helped me tremendously with a rather large ask from me, he has been able to get me back my fleet in perfect shape and in a very timely manner. Can't thank him enough.Rick at Happy valley midas as well, has been nothing but perfecto!
Easy process. Friendly service!
On time schedule, professional employees and service.
Staff at front desk is polite and helpful. They didn’t just change my taillight bulb, but also raise my car and did a complimentary courtesy check on my vehicle. Price was reasonable.
Friendly and knowledgeable customer service people.
it was smooth from taking car in to pick up
I’m happy with how quickly they repaired my car, but the price was extremely high. I was fairly desperate, so I did it.
Service was patient, clear and always faster then any other car place. Its been so great to find a local trusted car repair shop. A friend recommended this Midas and Ive also visited the location on Halsey. Both were great and got me my car back fast, with great communication and quickly Highly recomend.
Scheduling the appointment was very easy. The service attendant was courteous and polite during check in and throughout the entire process. He was clear in communicating other services that need to be done soon, and seemed to understand when I explained that since I get paid one time per month I would need to save money for the next service.
They were available for next day appointment, not having to wait for later appt when called. Friendly, communicated with problems and prices on truck, and priorities voiced what can wait for problems to wait for later time
This store has changed managers over the 20 years since I have been bringing my 1st car here. The overall service has gone down hill since then! I don't receive the personal touch / experience anymore. Things get broken and I'm not told about it first hand, I find out about it, after the fact. I'm about ready to move on to some other place!!
Good service and good work
Make sure that quotes given over the phone are accurate. It was then put in writing, and they still didn't want to honor that price. The manager and other associates were talking negatively about customers who just left the building in the back office - which is right next to the waiting room. VERY unprofessional. They were also swearing and burping continuously in that office. Again, well within earshot of the customer waiting are.
Fast got me in a bit early staff was nice and friendly
I had spent all day at a different shop only to be turned away because they couldn't figure out what the problem was, I came to Midas and Rick figured it out within 20 minutes of me being there. I was back on the road within about 2 hours. Highly recommend
Quick, efficient, great customer service.
I called in early morning for an appointment to get my oil and breaks done, he got me in the same day. I dropped my keys off and left to run some errands while it was being serviced. I was called for updates and additional services needed. The guys are always pleasant, I will continue to take my 4Runner in for service.
Went for oil change and tire rotation but tires were not rotated. Service staff made us feel uncomfortable and unwelcome.
Service was fine. Noticed no window sticker so asked employee about it. Said they would go get it. After getting home noticed grease smear on leather door (cleaned off ok) then looked at sticker. Car had 100,300 miles and sticker was starting at 84000. Not my sticker and the the headliner had grease on it from the technician leaning over and sticking it on the window. Grease stains do not wipe off on headliner!
I bring all of our vehicles here for service and the service is always quick and efficient. Nice people at this location!
The associate was clear about the amount of time needed, and what the cost would be. When the old change was completed, I was given clear information about other possible issues for the future.
They were straight forward and took care of my truck.
Location is good for us. Employees were friendly. Communication was good as well. The time it took to find the problem and fix it was fabulous.
The guy at the front who checked me in was extremely nice and went into detail as to what they would recommend.
I was highly satisfied because it was easy to schedule the appointment, the initial quote was reasonable, checking in was smooth, the brake inspection was very detail orientated, the staff communicated what was needed with integrity, and work and price was better than I initially expected!
The price and service was really good.
The markup on parts is excessive. You should be more transparent.
Great customer service from your employee that greeted me. Service done in about 40 minutes. Didn't "find" unnecessary repairs needed. Just a radiator flush.
The technician was very thorough on the inspection of our car. I trust Midas with their work and their pricing.
Provide an accurate quote to avoid jumping to a substantial change to a higher quote when checking in.
The customer service was great.
I have gone to Midas for a number of years. They have always done agood job and taken care of my car very well.
The people at the front desk helped a lot and where not fake like the last ones I saw there. They answered all my questions.
I have been coming here for some time. I started coming here because the dealership Was not reliable.
The staff was professional and knowledgeable. The service was prompt. I actually feel like my car runs better now.
I was adequately informed of what repair was needed and the cost. Professionally presented and service executed well.
Jackson, the mechanic, was very polite and knowledgeable.
I brought my car in for a tire change and wheel alignment. When I got into my car the tire pressure light was still on. I asked why and I was told that the tire pressure sensor was damaged/not working and that I need to deal with the light being on. I was not offered for this to be fixed when the tire was off the car, nor was I informed that the sensor was not working. I now have to have the tires removed again to service the tire pressure sensors rather than having it all done at one time? The lack of communication of this and rather me having to come back and ask why it was still on isn't really acceptable and left me more than irritated with Midas service. Otherwise I would have been happy with what was offered.
Easy scheduling, especially on a Saturday. The guys were extremely nice despite it being the Thanksgiving weekend. Pricing was fair and not exorbitant.
Good customer service, fast service.
We were treated really really well everything was taken care of our next visit already put on the calendar. Wonderful courteous employee
The guys were nice friendly and answered all my questions with respect
Service was professional and friendly
Friendliness, comfortable with the experience level of the mechanics.
I came in with my car without an appointment because of a damaged/ attempted theft of my catalytic converter. I was able to get the damaged fixed and was back on the road wishing 3 hours.
Knowledgeable and professional
I needed a oil change cause my car was letting me know so I dropped by to see if they could do it that day. I was lucky that I didn’t need a appointment.
They are very courteous and completed the oil change in a timely manner.
I called and was able to get in the same day. Rick was very professional and called when done to go over what was wrong and charges. I appreciate the honesty and great prices
Dropped my car off at 1:50 for a 2pm appt. Came back at 2:45 the time they said it would be done. Car was just sitting on the lift no one worming in it. Guy says “it’ll be 15min, just have to drown oil” so what happen to the first 45 min it was there? The workers were just taking. Didn’t get down till 3:15 1 hr 15min to change oil.
Very satisfied, really was impressed by the guy at the desk
Thought price was to much.
Very knowledgeable and friendly
I have been taking my Jeep there for a long time for oil changes. I recently moved to another state and I still make the drive to come to this particular Midas shop. They rock!
Ease in making appointment. Clear and friendly communication
Customer service and quality of work
Been going to the same location for a while and it's close by. The work gets done quickly.
Friendly service, appointment started on time. I did end up getting more done than I scheduled, but I had known that most of it was coming due prior to my appointment.
Close to home ,and good service.
great service--price good---rotation of tires with oil change
Midas offered me great value, service, convenience, and very little wait. Overall, great service location and staff!
I've always enjoyed using Midas for my car's needs. I brought it in for an oil change, tire rotation and inspection. It needed a few minor repairs after they completed the inspection but they were communicated clearly and I was informed of the price. I was given a free tire rotation which was great. I asked for a last minute fix and they did what they could to make it happen but in the end they couldn't make it work which was fine. It was very considerate of them to try my last minute ask in the first place. I super appreciated everything they did to keep my vehicle running great.
Friendly, professional, informative.Even recommend a service for another vehicle I own. Also a close by restaurant.
The service was excellent!
This is my 3rd time having my cars serviced here and. I been satisfied with the repairs they have done in my vehicles. So far I’m happy with the service they provided to me.
From the moment I walked in, they did everything right.
The man who worked on my car was highly specialized to work on Honda's so it took about 3 hrs less than they told me. It runs great. I am very pleased with the work. Thank you
I had a coupon that the desk person would not honor and I have always received a discount of some type in the past. I am also a auto dealer owner that - he would not honor my coupon - so I asked what about that a dealer discount.I had brakes done on my car as well - they also would not rotate my tires as they had in the past - I heard him tell another customer that they would do that only if tires were purchased there and actually my tires were purchased there
Only call when the vehicle is truly complete.Don't dispatch the vehicle because it has a closing time on Friday.Don't raise your voice at the customers.Don't delay conversation or options with customers who are waiting more than 5 minutes.Develope a customer focused service model.
In at 0800 , out at 1030 AM.Too long.
quick and easy with discount coupon Friendly check in
Actually know what they are looking at. I had an inspection the day before the valve cover gaskets were done but they some how didn't know that my car was a by. They assumed it was a 4 cylinder even though they clearly could see what it was since my car was on file and did the inspection and they did the estimate afterwards.then halfway through the work being done said they thought it was a 4 cylinder and that I needed to pay for another part and labor . That was they're fault. Why should I have to pay after the estimate was already made and wait 4 more hours for there mistake? They swindled me into it and I'm never going back again.
"I went in there to have a rattle in my exhaust it was driving me crazy and I didnt have far to go. they checked everything on the car front front to back and could not find anything that would make a noise ,the only thing they said was it might be the heat shield so the manager pulled it farther away from the exhaust pipe and hoped that fixed the noise. also I had the check gas cap light on so I replaced the cap and the light was still on the reset the code . after spending time trying to find my rattle and resetting the gas cap code the manager would not charge me for thier services WOW when dose this happen. I highly recommend this business to everyone. paul wallace"
Didn't lie about anything up front and honest. Very friendly service.
If you?ve been victimized by Mike and Fabian at the Midas in Happy Valley OR - please go to the Instagram page Midas_Happy_Valley_Victims and follow and add your story so we have plenty of true stories of negligence for the Judge and Jury to see.
How long can this type of rape go on? The customers who have written 1 star reviews about the Happy Valley Midas are all genuinely victims of a massive daily scam and negligence by Mike (manager) and Fabian (assistant manager). The theme is apparent. Every
"Someone at Midas corporate- needs to do something about the Happy Valley Midas. I?m currently gathering a small army of violated and scammed patrons who will make for a ?slam-dunk,? class action lawsuit. This is no threat, it?s merely an honest statement. "
I have no time to write reviews- just like most of you I?m sure. But the 4* star reviews are generic lies. Look at the bad reviews. There?s a very common theme. People go in to get new brakes and leave feeling violated. Some are smart enough to get a secon
They aren't answering the phone. I called several times during business hours. Nobody has responded to my appointment request from last week. I have had good experiences in the past.
I've always been happy with service at this midas. Today i had a 2 o'clock appointment for an oil change. While waiting for my car to get started 2 3 o'clock appointments got started and were done before my car was finished being worked on. When asked wh
I was stunned by the openness and willingness by the guy at the front desk with the short spiky hair I was told step by step what was going on and even saved a lot of money compared to what I was going to have yo pay! The best place ever!
The employees were all new since my last visit. I feel that they were needing more experience with this location. I was sad to see that there were not any of the previous staff still there. Under Mike management the location ran very smoothly.
Adam and Saxon? I think his name was, could not have treated us any better in our crisis situation. We needed a battery to get us back home to the Tri-Cities and they hooked us up and calmed our nerves. Very professional and kind. Would highly recommend their facility because they work there.
Staff was friendly and helpful. Will definitely be back when I need some service work done.
"Saxon and the crew got my car in fast and determined it had suffered a nearly catastrophic engine failure. They did a great job making the necessary repairs and considering the monumental task, they cut me some slack on the overall cost."
"I thought I knew better than to go to one of these chains that seems to know way more about auto repair than anyone could. I was desperately needing a quick repair and because I?m a single father of 4, I needed new front brake pads for the safety of my kid"
THEY HAD THE PATIENCE TO EXPLAIN IN DETAIL WHAT MY CAR NEEDED IN AN UNDERSTANDABLE WAY. THE PROBLEM WAS SOLVED SATISFACTORILY. WE WERE TWO MEXICAN WOMEN UNFAMILIAR WITH THE TERMINOLOGY AND YET EVERYTHING WAS CLEAR. WE ARE VERY GRATEFUL.
I trusted your team to install a performance exhaust on my rare BMW E64 M6. All I can say is you exceeded my expectations with your commitment to excellence. Great job!
"I have to say, every time I make a visit to Midas, am always leaving happy. The service is truly remarkable, that is why, I keep coming back to Midas. "
These are the only people that touch my truck. They know every thing about my truck even common issues with my year of truck and know how to fix it. Always fast at their job.
For the most part the transaction was pretty flawless except for I had to wait a very long time and I had a new muffler put on and I still have an exhaust leak but other than that it was okay
Midas staff performed normal oil change plus check truck overall condition. Good work.
"Not sure if I would go back to this place. The guy at the counter was not very engaging. Felt like he did not want to spend time explaining what they did on my car for more than 30 seconds. Next day, I called them and left a voice message with a follow up "
Mike at midas has been pretty awesome ro work with, and I definitely trust his work. Thank you
Mike and the crew have been servicing my cars for many years. thanks to everyone.
Mike at midas and Fabian at midas in happy valley, have been absolutely amazing with the car and stay on top of maintenance for it . truly greatful for those guys!
Great customer service and friendly staff
Fabian at the front desk wasn't wearing a mask. Neither was anyone else. I felt very unsafe in the lobby and spent most of my waiting time overhearing the staff standing around talking to another customer they seemed to know personally about irrelevant stu
I took my Hyundai Tiburon in to Happy Valley Midas for exhaust repair on Aug 25th. Car is from Illinois and has significant rust on underbody. Recently when I crossed over RR tracks it went from already loud to need serious hearing protection. On the 24th
Very dependable, great service, reasonable prices, explains things very well so that you understand what is going on with your car.
Will not be taking my vehicle back to Midas. Took my vehicle to another body shop after hearing all the things that Midas "needed to fix asap" and nothing was accurate.
"Honestly this is the BEST customer service I have had in so long! Everyone was so helpful, friendly and took care of everything for me! Specifically the manager Mike is great! Coming back for his customer service. I?m never going anywhere else! "
I needed to get my work vans front brakes and rotors done. I could tell the they had empty bays and little to no work coming in. The estimate on the brakes and rotors for the front came to almost $1000. I had him explain why and he said that he would also
I always get excellent outstanding service at a very affordable price together with the highest quality of customer service and now with Fabian as part of your team, it is even better.
I just wanted to say how impressed I am with Manager Mike and the rest of the team at Midas Happy Valley. I have been getting the basic maintenance on my vehicle at Midas for a couple years now. I had issues with my car and they went above and beyond to
"The brake service seemed to be fine. I have two problems. First, I believe I was over charged. For three hundred dollars, they replaced one disk and some rotor work on the front brakes. It took a long time, so maybe they charged labor through lunch. Second"
"Honest, prompt and dependable. I always feel I get a fair deal when going to your shop. Greg Husby"
Midas always is able to get my car in & out quickly without any hassles. Thanks Mike!
Fast efficiency. Great customer service
Had engine oil changed. Over charged, I paid synthetic cost for conventional one. Otherwise ok
Could have been 5 star review but my tires were rotated without my knowledge until I was ready to bill out. Other than that, Midas is my first choice for my vehicles.
"Quality is all you will find at this Midas on 82nd. Mike is a professional, and so are his stall. Thank you, as always, for a job well done. Mike is an honest guy. "
They are very honest. The employees there are very pleasant. The Techs and Manager work together as a team which is very important. They care about their customers.
Truck would not start ignition system was bad that had to replace it and they stayed after they close to make sure it was completely done. Great customer service
Excellent, fast, effective, outstandingCongratsSue Santiago
I've had my 2005 Ford Explorer serviced here since the beginning of time. Mike and team have been awesome. Would not go anywhere else. Mike even has the patience and tenacity to deal with my sons who never have any money but still go to Mike anyway (Tre
"Mike, and his team are top notch professionals. I will always bring all of my vehicles to them."
"Mike and his team were fantastic!! Friendly, efficient, excellent!Will be returning next time I need work done on my car !"
These guys always do a great job!
"Consistently good service, friendly staff, and affordable. "
Charged more than double than what any other place would have. Save your money go somewhere else.
Great people and always do great work, perfect oil change tire rotation and balance .
Was looking forward to getting my brakes done and an oil change all in the same location on my day off. Unfortunately this location apparently doesn't accept the $50 synthetic oil change coupon that was shown on the web site for locations in this zip code.
I went in for just a simple oil change and tire rotation. I fully expected the typical upsell. That didn't happen. They were quick and gave me a solid rundown of my cars condition. They have earned my business moving forward and I have confidence in their
They are very honesty and pleasant. They do not try to repair something unless it needs it . They may recommend something for next time you come in that may need to be replaced or at least checked out.
"We love the service at Midas, the guys are so friendly and we know they are taking good care of our cars."
Midas completed a brake inspection and told us we needed $700 worth of repairs. We were skeptical and took it to our trusted shop and absolutely nothing needed to be done. Absolutely horrible that Midas gets away with taking advantage of people to make mon
My Son has had very good service here so I am going to come here. The guys are super nice and friendly. I will highly recommend this location to my friends and coworkers!??
"This place is awesome! Always very welcoming, friendly and helpful. The other customers are also really cool. I think this place attracts the best kind of people!"
Great service as always!!!!
"We needed a Pre-Purchase Checkup of a used car. They could fit us in the same day. The report looked detailed and gave me confirmation of my own impression of the vehicle. The service was friendly, honest and totally worth it."
Great service at a decent price. Got my tire with a nail in it swapped out for a new one in no time. No long wait and friendly staff
Excellent service. Outstanding client rapport. Logical expenseThanksSue Santiago
Best Service I have received at a car shop. Went there for a coolant pressure test due to a leak I kept seeing. After performing the test, they took the time to explain ALL issues wrong with the car which was pretty impressive. The level of professionalism was amazing and the diagnosis happened in a very short amount of time.
This is an awesome place to take your car!! They are so nice!!
Midas took care of my brakes and did not try to sell me on services that were not needed.
Service was helpful with tire selection. Installation was prompt. Pricing was good.
The transparency of the crew is outstanding. I love that they have an open garage where one could watch the work being performed on their vehicle, and that they took the time to show me the giant nail that was in my tyre. As terrible as it was that I couldn't have my tyre repaired and had to pay for it to be replaced, the customer service was great.
The team at midas is outstanding. I will always take my vehicles to them.
Very professional service!!
Awesome job! Extremely professional staff!!!
Went in thinking I needed brakes all around and they said pads were great and just needed to resurface rotors, saved a lot of money.
My service was done in 45 minutes. We take all of our cars to Midas and always get excellent service and repairs.
This Midas always provides the best service which is why I only trust their work. Took my car in for some brake work and like magic they got the work done.
"2 weeks ago I took my daughter's car to this Midas location for service. Mike and Joe and the mechanics were thorough, courteous, and also gave me local referrals for auto glass repair. They researched a noise which turned out to be nothing serious but was"
An excellent job as always . Thank you for always being there when I need you .
Joe was excellent as far as explaining all that was going to be done. Great with all customers. As far as the tune up I thought I was going to get better gas mileage as when I bought it. But that Is okay. I always take my trucks there. Close to home and
We were taken care of so well... It was fast and painless. No upsells just good old customer service.
"Beside replacing the worn brake discs, mechanic notices and replace leaking shock absorber."
"Honest, and expert service."
This Midas Location I would recommend as they are very pleasant and honest about what repairs may or may not be needed for your car.
I have been taking a couple different automobiles to this Midas location for about a year and a half and they are very detail oriented and thorough.The conversation is always good with the management and front counter staff and the technicians are always i
"Over the years I've been to many different Mechanics. I have to say that Midas has given me the Best Service of them all. I Trust them and I think, without a doubht, that says it all. I've referred friends and family and they've thanked me! I highly recomm"
I appreciate the honesty of the staff and mechanics.They are concerned about the customer and want to solve any problems that their car may have. If there are any safety issues that need to be addressed they will let you know.
"The service and professionalism I was met with here was absolutely fantastic. The staff was knowledgeable and willing to explain clearly any issues with my vehicle. On top of their thorough, professional work I encountered nothing but personable friendline"
Good place to go to get great service
"I took my 2008 Jetta in for a blower motor and resistor replacement, I should have priced the parts before hand, Midas charged 2 to 3 times what the VW OEM dealers were charging.. Beware of parts price jacking! Good service but a bunch of thieves.."
I've been taking my cars to Midas for several years and Mike and his crew have proven over and over that they are superior to other garages..especially the Jiffy Lubes. We recently purchased this BMW Z-4 and needed to get the oil changed but also wanted s
"My wife and I both have had vehicles in for work at this location. My car finally died, although not due to anything the guys here did. We are both going to continue to take our vehicles here as the techs are extremely good at what they do.The price you pa"