Midas richmond is your one-stop shop for brakes, oil changes, tires and all your auto repair needs.

WHAT DOES THIS MEAN

VG

- William G.

Excellent as always

You have top notch people at your willow lawn store. Short pump too.

- Jeff H.

State Inspection

Great and easy state inspection.

- Earl D.

Experience

Mike was a great help with telling me all that was wrong with my car. I appreciate the service they provide and the communication.

- Nakita G.

Midas Scott’s Addition on a Friday afternoon

Tire pressure light comes on. It’s Friday afternoon and I’m downtown at work - 15 * miles from home (did i mention is Friday afternoon?!!). Called Scott’s Addition location and talked to Daniel. He fit me in. Turns out there is a nail near the sidewall - need a new tire.....and he could get one for me. Daniel and the Team are amazing; Efficient, kind and totally focused on helping me and making me comfortable. The only thing missing is that all the ambassador puppies are not here. Sorry i missed you Mark - but I’ll be back!!!!

- Susan O.

Terrific Customer service

Midas Richmond did an outstanding job with my car. Prompt. Efficient and friendly

- Robert R.

Great Service

I had an oil change and the staff was great. They made me feel great and I will be back for more service on my other Vechile’s. I want to say thank you.

- Charlie A.

Needed car fixed

Very friendly workers and they fixed my car with no problem.

- Tarsheka C.

Great staff! Trustworthy

I was tired of using dealerships that rip you off! Midas of Richmond practices what they preach! The Broad Street location near Willow Lawn has super people and excellent technicians! Definitely recommend and they are a true partner with the community!

- CARY G.

Service

Always excellent service! They inform you of any upcoming maintenance items and any that may be needed now.

- Scott H.

Always considerate of my time

I was just getting an oil change on a friday before starting a 4hr drive. Sadly, I did not plan ahead and didn't have an appointment scheduled. I brought my car over and let them know my situation as it was already midday. They said they would do their best to get it done. An hour and a half later, I was on the road. Thank you for squeezing me in when I know yall are busy!

- Richard M.

Oil Change

I am extremely pleased with the service provided and will recommend them to everyone!

- Derek W.

Good customer service

On top of it all and non pressuring. We’ll be back.

- Lian M.

Flat tire

Fixed flat quickly and got me in my way.

- Scott H.

great service, will definitely return!

inspections were inspected. car was card. five stars. extra star for proximity to target. six stars.

- Anna M.

Hard to find good help these days!!!

Well...the tech that got my job...literally had to be told what tire to remove!????!?!? He did the bare minimal, Any assertive person could have seen my wheel hub and whatnot sitting in the front seat, when they drove truck in??? And the rest was in the pickup bed! One thing i asked was for the spare to be stowed back under the bed where it goes...yet this was impossible because some of the tool that lowers and raises was missing its an old truck and I just bought it...I had to crawl under when Ingot home and it took me all of 15 minutes to do and the tool worked just fine...I payed and got out...but **** in the brains department this guy was points below a primate....and this was all just putting a new tire on a wheel and removing the spare??? That had to be identified to tech?!?! Im speachless....what happened to Americans to make them so just marginal???

- Anthony D.

Good experience

Fast turnaround and communicated wonderfully while work was performed.

- Jonathan S.

Work performed as requested

Professional & courteous. Will go back for upcoming brake work.

- Neal H.

Great Service

The service technicians were fast, friendly and professional

- Katrina H.

Volvo

Did an excellent job replacing the radiator. Thank you.

- Donald M.

Excellent Service

Midas did a wonderful job with the work on my car. I appreciate the full transparency, the app that communicates in a simple to understand yet thorough way, and the timeliness of the work performed. I highly recommend Midas for their quality, transparency, and overall great value. Thank you!

- Ashley S.

Thanks

Job was done quickly and efficiently. They have a record of what hs been done on both cars.

- Dianna C.

Great Job

This was a great visit, they did only what we came in for. They did suggest some things that need to be done prior to inspection. This was the first time back to this location for several months. They have improved and I am very satisfied. Thank you Mark Smith for your continued support of so many programs in Virginia. Look forward to bringing my van back. Thank you!

- Shirl D.

Great service

Had an emergency issue with vehicle right at shop closing. Called the shop and they gladly waited for me to get there and had the loaner car ready.

- Denise D.

Great service

I appreciate that you can schedule work to be done within a specific time frame. The service manager was very helpful and gave me a recap of what had been done. The coupon for a free oil change was a nice bonus.

- Patricia W.

Great Service

Always reliable, thorough, and professional. Thanks again for the optimum service.

- Nicholas B.

I never thought I could love having my oil changed so much!

This shop is top notch. Hands down, the nicest, most honest, organized repair shop I have ever been to. And now with text messaging alerts and checklist of car care?!? So great.

- Jennie S.

Always great service!

Everyone at Midas is so friendly and helpful. I can always get an appointment, even on short notice and they get the job done quickly and thoroughly. Totally trust these folks with my truck maintenance!

- Lori W.

Quality Service

The staff are helpful in explaining the work needed and what may be needed in upcoming visits. They communicate in a timely fashion and I trust the work they do!

- Jessica L.

Excellent service

Everyone was very helpful and friendly!!

- Amelia M.

Another great job by the Willow Lawn team...

Thanks again to the Willow Lawn team. Needed some serious work done on my Tacoma and it was done timely, and in time for a trip. Truck ran great on the trip and running great now. Thank you again!!!

- Joe M.

I love this place!

Great service! The wait isn't long and they are quite knowledgeable. I will continue to bring my vehicle there for sure!

- Shannon T.

Always pleased

Just an inspection, but it was handled professionally, smoothly and I was pleased. Sarah is great.

- Peter C.

Great Repair Shop

I have been going here for years. Honest people and friendly. Very detailed about telling me issues with my vehicle and offers recommendations what should be done but do not pressure me on having to get it done at there shop. Time frame of getting my car repaired or inspected is reasonable.

- Wanda J.

Outstanding Service

Thank you Midas, Willow Lawn. Your service was both efficient and most expert. I and my vehicle will be back for every maintenance need...no matter how large or minor. It was no surprise when I returned for my vehicle (thank you for the loaner car, by the way), that another customer was in the office expressing his gratitude at how well he was treated!! -K.Carr

- Kevin C.

Chevrolet S10

Everyone was very nice and helpful and the workmanship was great! Thank you.

- Donald M.

Good work

The repair was completed in a timely period, overall it was great a experience

- Mills B.

Rodney T

Good service.

- Rodney T.

Always the best!

The folks over at Midas Willow Lawn are simply the best. I recommend them all the time. And, I love that they work hard to build a team of smart, dedicated service women to support their women clients. I feel confident that they are being honest and fair.

- Sue K.

The Best

Best Midas location, hands down. Sarah and her crew are friendly, efficient, very knowledgeable and very helpful.

- Luke K.

My Midas Shop on West Broad RVA

This is my number one spot for my car maintenance. They have been there for me since I was an owner of a Nissan 240Z. If you own a car, and have plans to keep it for awhile, Midas West Broad is the place. They stand by thier word when it comes down to repairs and maintenance of vehicles. My 97 & 2006 vehicles run like new vehicles. The management and staff there are great. I find myself dropping by to say hello when I'm in the area even if my car is not being serviced. 2 thumbs up for Midas.

- Tina W.

Very Pleased

This location's customer service was great. They took my coupon with out any issues and changed my oil and checked everything in a timely manner. They were honest and upfront about everything. Did not try and upsell or make thing seem worst then they really were. I felt that they could be trusted. As a women I really appreciated that. From now on this is where I will be taking my car!! Thanks again.

- Monica P.

Visit on March 3, 2018

Excellent service and workmanship. Very pleased.

- Donald M.

Excellent Service

great service, quick and easy

- Joy C.

Two tires purchased and installed

Midas on Broad Street got the tires I required the same day and I was only at the shop for a total of 30 minutes for the installation, balancing and new valves. Great service!!

- Roger E.

Honest!

I've found them to be very honest with their recommendations and work. Recently, I was out of town and had an issue with my car. The work recommended by the out of town shop didn't cover the issue recommended by Midas. Midas was less expensive and fixed the problem. The out of town shop would not have fixed the problem. Thank you Midas for not doing unneeded repairs!

- Scott H.

Always Excellent

This Midas has become my "goto" for all my Jeep's work. The staff is friendly and knowledgeable. The turn around time has always been within one day and they have always offered me a loaner car while they have mine. Sarah has always been great at communicating with me about where they are in the process, the cost, and when my car is ready for pickup. I hope it's not soon, but I will definitely be back.

- Brandon E.

Oil change, tire rotation, state inspection

Great work!

- Scott H.

A great experience again

As always, Sarah and the team at Midas provided first rate service, personally and professionally.

- Peter C.

Great Service

I always get my car serviced here. The front desk staff, mechanics, and technicians are all phenomenal and helpful. Wouldn't go anywhere else and don't plan to.

- Nicholas B.

Good job!

I brought my Volvo in without an appointment with three broken muffler hangars. The shop was busy, but in less than 30 minutes the car was being inspected on a lift. I was allowed to walk under the car and review two issues the technician had found unrelated to the muffler hangars. I got no pressure- just education. In another twenty minutes I was driving away with new muffler hangars and high quality welds holding the muffler and tailpipe extension positioned perfectly. A job well done!

- Roger E.

Another 5 star trip

I always enjoy dealing with the folks at Midas near Willow Lawn, particularly Sarah, but the whole crew. Honest, competent experienced folks who provide superior service.

- Peter C.

Great work!

I've gone to this shop, on and off, for years. Both the service and work are fast, thorough, and reliable. The staff is super friendly and informative. I'd definitely recommend this location.

- Claire H.

Service

I absolutely adore this location, staff is amazing, thoughtful, and do not attempt to oversell unnecessary items!

- Zack L.

check engine light came back on

My check engine light was on paid out over $300 and check engine light came back on late sat night. I didn't go out Monday due to weather and was under the weather tues-wed. I did call wed and spoke with Sara to come in on thurs @4 but I totally forgot about it. My car is making more noise so I am concerned. As always they provide great customer service.

- Shameake B.

Great Service

Staff is friendly and efficient. I don't feel oversold.

- allison c.

Great service as always

Another great service experience. Even though the part was late from the dealer/supplier, they kept me informed, and made sure the work was completed quickly as soon as it arrived. They even went out of their way to pick the part up when they found out I needed the vehicle back for a work trip. Great team at that Willow Lawn location. Sara is the greatest!!!!

- Joe M.