This store and its employees are extremely knowledgeable. Their focus on customer service is beyond compare. As far as I am concerned you cannot find a better place to take your vehicles for service.
performed requested inspection and then quickly repaired what was needed
I feel like it was too much chest for oil change and to check my car last time I was there I only had to pay 60 I had to pay $105 for this visit
Eric was extremely friendly, explained everything that needed to happen. Called before the work was performed to establish price approval, and then completed it within the day. Check out was easy, I am an extremely satisfied customer and would return.
I’ve been getting my cars fixed with Midas because of Dave and Eric. They are great at communicating and they get the job done and I’m always satisfied with everything
I have been using this shop for a few years now. I moved from Lacey over a year ago. I drive from Buckley WA to have my vehicles serviced or repaired at he Lacey location. Dave the manager knows me, my vehicles and it is always a given that I will receive the best of service and will not be ripped off as I recently experienced in my new town of residency. I am a Senior Citizen female and Dave goes above and beyond to treat me with the utmost respect. And I know I can trust him. I am grateful .
I started bringing my vehicles to this Midas in 2007. For over 16 years, the excellent customer service and professionalism by Dave M and his crew has been exemplary.
Very good people to deal with. i was surprised that they got it in so soon and got it done so quick.
Going to Midas for several years and have been satisfied for the service they give me. I asked if they could put on a hub cab for me that was broken and they were happy to do so. Their waiting room/office was very clean when ever I have been there.
They are always friendly and almost gets me in right away.
I have been patronizing this Midas location for 11 years and have always received very fair and honest service and treatment for all 4 of the vehicles that I have owned over the course of these 11 years.
Personal, friendly service.
Always correct and prompt diagnosis and repair. Friendly, knowledgeable staff.
they took the time to fix the problem. I'm from out of the area and really needed my car to be finished by closing. The manager said that it should be ready by 5 or soon after. The manager said that if they have to stay late to finish my car, they will. My car was ready by 5 or a few minuets after.
As always, fantastic customer service. I always go to this Midas for any car problems and I will continue to do so.
Always reliable and communicative. Never had an issue.
They were very quick to get back to me for an appointment. The availability was amazing and was able to get me in same day. When I got there they were able to check me in quickly. When I went to pick up my car they were very thorough with their explanation of the condition of my car.
That are always willing to get me in no matter what they already find a way.
friendly, cleanliness, received a $10.00 discount, because I did not receive notice that my car was due for an oil change. I usually get a notice, but Eric, apologized and gave me a discount.
Was overall a great experience and they did a great job with my brakes
Dave is always getting us in everytime we call, he always takes the time with our vehicles I can say we never feel rushed he let's us drop it off the night before. Thanks Dave and your crew!
Dave consistently communicated with me in regards to the issue with my vehicle, the cost and how long the repair would take. The repair took a fair amount of time and the price was reasonable.
We have been going to this Midas location for 20 years. And, it is all because of the service we receive from Dave Mattern and his wonderful crew. He is courteous and always attentive to our needs and it trickles down to his crew. He is always thinking of the customer first and makes this process easier to absorb with his wonderful attitude. I would recommend this Midas to anyone just because of him and his crew.
I was a walk in so I was so happy they were able to help get me in and I only waited an hour for them to complete my service. It was my first time here and the staff was very friendly and helpful. I will be back for future services.
Dave and his team always treat me right. Absolutely love the service and expertise I receive at this store. I would recommend them always!
Eric, Bill and Dave were outstanding. They were professional along with being personable. They provide technical expertise in every step of the process. I believe they saved my life when they noticed on of my tires was bulging. Great catch. Top notch customer service and technical knowledge. They deserve a raise. Thank you Midas team. You ROCK!!
Eric takes good care of his customers
High was very satisfied, great customer service, also where told up front what price would be, and how long it would be.
The lady behind the counter seemed annoyed when I told her I want the tire rotated with the oil change and she said we will rotate it only when it was needed. I said It is needed, it has been years since it was rotated. She said we'll see, and they did not rotate my tires. She refused my request to rotate them.I NEED TIRE ROTATION... OK? I should take it back.
Dave and his team go above and beyond to serve the customers. Been taking all of our cars to Dave's location on Pacific Ave, Olympia Wa for years! Great team Y'all! Thanks so much!
Dave and Eric at Midas are professional and keep you informed. I've been coming here for years and been very happy with work they do.
I was surprised that there was not a list of things that were checked without and added charge. What i mean is that the tires were checked for the right air, etc. etc. otherwise i was very satisfied. there was always and extra sheet of explanations at this time there wans't.
Tire rotation used to be included with the oil change service. That seems to not happen anymore. I didn't ask about it so maybe it is just an occasional thing.
Speed and accuracy of the diagnosis and repair.
This location does not have any regard for stolen property nor will they offer any compensation for the stolen property or inconvenience. Do not leave your vehicle there overnight! We left our truck there to be serviced and the tailgate was stolen right of
"I have been with this Midas Shop for 15 yrs. Honest, Quality Work, Best Shop I have ever been to. I traveled a lot in my job, required a 100 * miles a day in various locations as a Medical provider in rural areas. I now have 210, thousand miles, to this d"
My wife and I are always impressed that the level of customer service we receive at the Lacey Midas still exists. It reminds me of how things used to be everywhere. Great job!
Dave and his crew at Lacey Midas have always given me their best when it comes to my Jeep. I trust noone else with my rig. They are dedicated to giving me the best service for my vehicle. I go to no other place but them. The golden touch those guys have.
Quick and easy. Thank you!
Wrote reviews twice and neither one showed up because I rated them 1 star for the place being open on a Saturday.. Don't go there if you are from out of town! They will laugh all the way to the bank and the workmanship and effort is laughable according to
Took in my 97 Toyota Corolla for broken pipe just prior to resonator.. Charged me $235 and they were all laughing when I went to pick it up repair guys included! 6 months later had new exhaust system put on and they asked about the patch and said it was sh
"Midas shows once again that they will only print favorable reviews! Beware of this Midas dealer in Lacey, Washington on Pacific Avenue.. "
"I brought my 1995 Toyota Camry in because I had a break in the exhaust pipe.. They told us it would be a coupled of hours so we decided to see the sites in my G/F's car.. When we got back to pick it up, the bill was $279!!!!! I got ripped off Big Time! Don"
"Always willing to check cars whenever anything crops up. Always keep us informed and try to keep the costs within the estimated amount.Professional staff with excellent service!Whether it is a drop off, a tow in or a scheduled appointment the staff are ve"
Definitely did a great job on my vehicle
Always perfect at this Midas.
Great efficient service. Will return in the future!
Seemed annoyed by me even being there and gave an high estimate.
Employee was great and quick
"As always, Midas did a great job."
Fast and friendly service. Time quoted (to wait for my Jeep Wrangler) to be ready was 45 minutes. It was right on the dot... 45 minutes later, it was ready. WoW!
I'am a little disappointed in my last visit ... I drove all the way over to Spokane Valley just to find out that my driver (side left) blinker was out! When the day before I took it in to have my oil change and my blinkers checked.... I hope this does
Made a appt for 12pm. Arrived at 11:40. Service was a routine oil change. Left the shop at 2:00pm. 2hrs for a regular oil change. Also they never rotated my tires like I asked.
Appt made for 12:00 arrived at 11:40 out at 2:00 for a basic oil change. Why make a appointment.
We've gone to this location multiple times over the years for various repairs. Always great service and quick turnaround. Highly recommended!
Their service is outstanding the quality of work is above and beyond and the price is very competitive
Would not honor a corporate coupon, pulled my service associate off the job to make a customer trip without reassininig another service associate. I was first inline with an appointment. Have serious reservations about returning even though I have used them for yrs with several vehicle's.
"Well, I must say For an oil change, it was ABSOLUTELY AMAZING!! Even though they didn't rotate the tires, check the breaks, or any of that stuff, for $19.99, it was a GREAT oil change!!I'll Be Back!!"
I've been going to these guys for over 10 years. They always go above and beyond their call of duty. Never had a problem with their work or products. Any minor discrepancies were always taken care of without question. No unexpected fees or service char
Dave and his crew live up to their reputation of being the best in town.
Dave made making an appointment easy and always willing to adjust scheduling. Thanks Dave!
Fast and easy service. Front end alignment preformed the same day I called for an appointment.
"I have used Midas for years to service my car. I started going to the Lacey Midas early last year when I moved to the area. They are always professional and friendly, and they always resolve the issue with my car I come in with."
"We left our car to be worked on with the parts inside the car. The car was broken into and all the brand new parts were stolen! All the guy said was ""sorry"" no offer to fix this issue at all!! You just lost a loyal customer of 20 years!! Do business elsewh"
"Midas has given me great service on oil changes for several years. They're friendly, prompt and never try to sell me something I don't need. "
What I expected from them.
"In all my years visiting service shops, this one had the most professionals and expert service by far. The the truest and most honest recommendations for your vehicle. The was no ******** so they can get you back in to charge you more. Thanks Midas! "
"The manager and his team are incredible! Every time I get my Jeep serviced there, they go all out to ensure that I get the best they can offer. I only go to them."
"I've been going to these guys for at least 15 years, and they've always been pretty much on-point. Good work, fair prices. Any minor oversights are remedied quickly. As someone with a degree in Automotive Technology, I'd recommend them to anyone. "
In and out quickly. Everything completed perfectly.
In on time and out quickly.
Got vehicle in fast and did a good job
I prayed at first. Then the issue was fixed super quick and the cost is reasonable. Thank God! Midas is really a good place to go. Also my friend came later, who is worried about her car. But her car was also fixed really quick and the cost surprisingly low. Its amazing
"I will always take my vehicle to Dave and his crew at Lacey Midas. Why?Dave always tells me what my car needs and how urgent (or not) the situation.I am never told that I need something that I don't need! Never does he try to ""Upsell"".The quote is always "
"Great service new tires alignment rear brake pads and rotors turned. The brakes were a surprise and yet they still were right on time. Fast friendly ""honest"" service."
"I had a appointment at 3pm to have 4 tires installed on my car was there early yet me car didn't get touched for over 20min. Now I've been here for over 2 hours, I've watched them finish many jobs before mine that were pulled in after my car I've had tires"
"one of the few people i let work on my cars. we own 4, 2 newer 2 older. they have done great service and repair on all of our cars. thank you rick and the team!"
You guys were great! Called you on a busy afternoon and you were able to get me in and the work completed in plenty of time for me to complete the job that I needed the truck for. GREAT JOB!
Always perfect, That's why I return.
They are considerate about customer.
Very niceThank them. They found the issue
"Fast, friendly service. Great price! Very happy"
People are super nice, technician found my cars issue. Price is very reasonable!
Had the Jeep in for a radiator replacement along with hoses. Great workmanship good professional crew!!!!!
This group of mechanics and specialists are top notch!Always going above and beyond. Great customer service!!!
"This is the best Midas shop anywhere. People are friendly and experienced. Completely know what they are doing and I enjoy every time I have to bring in a vehicle. They share what is happening with the vehicle in a ""down to earth"" and easy to understand wa"
Dave and Cody really know their stuff !! Thank You Gentlemen for a job well done !
I can always depend on these professionals to take care of my vehicles at a reasonable price.
I had my Ford F-250 7.3 L Diesel customized with a new Diamondback 4? Exhaust in December 2017. It took longer than they estimated due to the size and firewall but didn?t charge me any extra. They were professional and friendly. I?m headed back in July
Great service. Knowledgable staff. Only place I go for service. Highly recomend.
Dave and his crew are awesome always super nice and relaxed. I?ll probably never go anywhere else. Thank you guys for your hard work!!!
Great service. Quick and to the point at a great price.
Transmission and differential service. They did a great job.
Always good service. THis team knows what they are doing.
Always have been treated like a very valuable customer. My vehicles are always fixed right and Dave the manager is very professional. These guys know what they are doing. Best repair facility in Lacey.
The service to my vehicle was very professionally carried out. The staff are most helpful and friendly and take the time to answer any questions.
The service was very professional and every effort made to solve the problem.
Always thorough and helpful.
"Once again . . . THANK YOU!!!David and the guys at the Lacey, WA. Midas are AWESOME! :-DI had to purchase a used car, but was very concerned about the high mileage on it.A friend told me that if properly maintained It was not too many miles for that Year/"
Mileage still in error. several leaks noted, Many were not leaks.
They allowed me to use the additived I chose.
In and out ontime. Another great job.
Always get awesome service through this service center!!
My service was great. I was in and out within 30 min. All my questions where answered and customer service was friendly and helpful . Im very satified with my experience there. Thank you
Great service. Dave is very thorough and excellent on describing the status of your car. His recommendations are always right on and thorough.
"Wow, not only was the price unbelievable, but tailored service. They knew I the owner 2015 Ram pavement princess. Would have input on how I wanted that muffler hung.. thanks asking and listening guysI watched every customer 8n and out get treated with gr"
As the title says:Lacey Midas is always courteous and professional.Not to mention FRIENDLY!Dave Mattern is a nice guy and any other employees I have ever talked to (in over 4 years I've been going there) are also friendly and informative.They will recommen
The people at Midas Lacey have always been helpful and fair on every job the have performed on my vehicles. Their work is professional and complete.
These guys have always done the job very well at prices below the competition