Fix the right part, give me my money back, fire Bob the manger that was rude and dishonest.
I had a lug nut that snapped during the inspection and while it was not well put together, they made me pay for the part that it broke in even though they were the ones that broke it.
Midas kept the appt, as requested online, which other auto services do not, the price was within what I researched and Bob was helpful and straightforward.
The work was performed professionally and efficiently. I expected to have to leave the car overnight. Work was performed on the same day.
It was quick, and the guys were professionals
Highly satisfied with work and service.
Nothing bad to comment. The auto mechanics were efficient and timely. Couldn’t find the air filters I needed but overall my service was quick and I’m satisfied.
Because I got what I needed to get done
Bob was great to work with and communication was excellent. Pricing was reasonable and they were able to get my vehicle done that same day. We were visiting the area from out of town and Bob and team made this repair as painless and convenient as possible.
Very kind and courteous. They kept being informed called me a little additional time call me when it was ready I was extremely satisfied I will be back.!!
Was easy to make an appointment.Joe was my mechanic, he explained what was wrong with my car where I understood.This was the second time I’ve been able to have Joe as my mechanic. I hope Midas keeps Joe he is why I come back to Midas.Also, this is the second time Bob was in the store, he certainly is an improvement over the guy before him!!!
The employees were friendly and efficient
During servicing and tire removal the lug nuts on my rear axels were broken. A Midas associate did not let me know before service anything was wrong. After taking my car to be serviced at my normal dealership they discovered the error Midas made. The manager Bob at Midas yelled at me over the phone and refused to take responsibility for the damage to my car. The worst service and rudest experience I’ve ever had. I will never go back as the manager completely ignored my request for help.
I got the service I’ve been wanting to get from other shops, im glad i picked this Midas
Everything was done at a timely manner and price was in my range
Actually care about the customers. I left the shop with more problems than I came with. I just needed a simple spark plug change, now I have my check engine light on and they wouldn’t do ANYTHING about it unless I paid $160 to diagnose it. Really crappy customer service, if you ask me.
Bob and the boys got me in quick diagnosed and fixed my vehicle in under 15 minutes. It was almost unbelievable. Simply outstanding customer service! They should get a raise.
You might want to advise your customer service desk to avoid political conversations. The world is sick of divisive politics and using the term "typical Democrat shenanigans" only drives half of your business away. I certainly won't advise any of my friends to go here
Bob Van Duesen is very helpful in getting your vehicle serviced. He will call with updates on the progress and inform you when the work is complete. He does not try to up sell you every time you have work done at this facility.
Be forthcoming and honest and not try to milk me out of my money
Everything was so smooth 👍
super great job) that's just it!
Everything explained to me and service was reasonably priced.
Because when I took my truck in for a battery,they jumped on it immediately., that made me very happy!
Bob and his team are great!
The staff was amazing. They communicated with me the entire time. They showed me the problem and corrected it in a timely and efficient manner. Will definitely use them again for future repairs.
Labor for a half hour was quite expensive.
Everything was explained to me in lay man’s terms and they made sure I knew what was happening. Very good communication
The staff at the Midas located on Illinois street in Indianapolis Indiana was fantastic, I will be returning in the future!
Bob was very nice and helpful! It was quick and I’m really happy with my experience.
I paid $100 dollars for an oil change and I pay only $40 dollars at Walmart for the exact same service.
Associate was very specific and did a quality job explaining the procedures
Had a mechanical issue during a business trip. They were able to diagnose and fix the problem by the time I needed to return home
Bob was a great help. My car broke down and I needed to get in somewhere quick because I live an hour away and they got me in immediately. They fixed the issue in no time, I was beyond happy.
My car takes 10w 30 and the technician added 5w 30 in my car. The tire rotation was forgotten and I had to give back my keys so it could be completed.
Actually fix the problem before taking their money!!!!
Timely, friendly, professional, performed work with no add ons.
Bob is so friendly and accommodating. He texted me with a reminder that I was due for an oil change and we were able to schedule when I could drop off my car all through text!
If the customer presents a valid coupon from the midas website , branches should honor that offer
My check engine light is still on, im unhappy about that i should have been told up front that they did not have all the equipment needed to repair my car before they took it in for repair. Noe i will have to take my car back in week or so in hopes they can find the correct tool or meter to complete the total repair of the car. And i have a problem with that!
We were visiting Indy from Michigan and out brakes started grinding super bad out of the blue. We called and were told there were openings, so I dropped the wife and kids off at the Children's Museum and headed in. Bob and his guys got me in and out with new pads and rotors in under two hours from walking in the door. Saved the vacation. Give Bob a raise!!
Bob, the Manager has, great communication skills and takes good care of customers
If you said it would take 2-3 hours to replace my battery then said the next day after having the car for more than 6 hours is not very good service
When I brought my vehicle in there were no check engine lights on. However when I picked it up three were on and new damage was on my car. The technician forgot to plug back in my sensors after replacing my valve gasket cover, and which caused my engine light to turn on and my cruise control to stop working. My spare tire cover was also scraped.
The representative from Midas helped explain what all was wrong with the vehicle effectively as well as what could wait without hurting the vehicle.
Don’t take advantage of your clients, even if they are a woman.
The price increase from my last oil change was $20.00 that's a lot.
Mr B he is a really nice man. And the staff was really good and quick.
I thought the guy working the front desk was nice and I got in same day and got my car fixed and back by the end of the day.
Bob is the best! I always feel like you guys are honest and straightforward so I trust the work being done.
I had a coupon for the service I was obtaining and was told I couldn't use it. The coupon wasn't expired and had the exact location of the shop. Also, there was another customer with a coupon which was turned down. Went ahead and got my oil change, and this is due to me already trying 3 times prior to set up an appointment. But I won't be back in the future.
Bob, the manager was wonderful throughout my experience of replacing two blown tires (chuckhole) until I was checking out and paying. There was a computer glitch which after 20+ minutes I suggested shutting off computer and rebooting or writing up a new order and cancelling the first attempt ...so I could pay and go on my way. Bob finally did my latter suggestion after a man walked in to be the next customer. Even with this glitch...I am extremely appreciative of Bob's help, knowledge, courtesy and going out of his way to get new tires for my car within hours.
"So I always go to Midas for oil change it's close to my work. So my oil light started coming on and I drive a new vehicle so I called them, but since my car is under warranty I took to dealership. My dealership told me my oil was dangerously low my plug was cross threaded so I contacted Midas to get reimbursed what dealership charged me. They told me NO the only thing they would offer is free oil change. But after them almost making me blow my engine why would I want them touching it again. The owner Michael Reed and manager Bob acted like $71.62 was to much. Terrible business in my opinion also I will never go back. I will never recommend going to anyone. So not understanding and really inconsiderate if you ask me. Do NOT go there"
Bob and his technician (who completed the brakes, oil change, and air filter replacement) were friendly, courteous, informative, and true professionals throughout! Plus, I got to enjoy watching the History Channel, and discuss the various segments with Bob!
Customer service is always next level. Team does a great job on car and are always quick and reliable.
Have gone to this shop for years, it is excellent, Bob does a great job.
Customer service was great! I made an appointment and they were about 10 minutes behind. But that was communicated to me as soon as I was checking in. And I appreciated that communication.
Better customer service after the service. Employee did not put cap on all the way. I was stranded on the side of the highway with my 3 year old at night because my car overheated since the cap was not put on my oil correctly. Police officer had to help me. I would like something done about this. Reimbursement or something
"What usually takes a day or 2 but they got my car finish same day, great service"
"Took my car into one of your Indianapolis shops for an oil leak to have it repaired. Giant leak, can't miss it. After a few days, was given an estimate of 1500, which I expected as much. Came in a week later and picked it up and paid. Discovered a few d"
Bob was SUPER nice and my car is running great. Overall great experience. Bob needs a raise
The fill great! A little over priced ! Not my money!
"Hello Bod, on your absent out of the shop Wednesday 11-10,-2021, I did call about my Trailblazer and drove to the shop. I spoke to the replacement manager there at the shop, who was very rude on the phone that person said he had on idea what I was talking "
I needed an oil change and new windshield wipers. I was able to schedule an appointment the day before I wanted to take my car in. The work was done within 2 hours of me dropping it off and Bob was great about communicating everything that needed to be don
I scheduled an appointment for an oil change at this location which was never confirmed. I then called the store to ask about it and the employee who answered was rude and not helpful. I told them to forget about it. Who would want to waste their time at a
"They have operated professionally and with integrity with us for the past 8 years. Doug and Jennifer are always kind and honest. Even thought we moved further away, we will keep using them for all of our car needs.Thanks for all you do!"
No complaints with service itself but I thought it was odd how there were 2 posters stating 29.99 oil change yet I was charged 65
False advertising. I will never! Return. Remove my information and do not bother me ever.
I had a frozen caliper. I dropped off my car and the Midas crew had repaired within a few hours. Professional staff. Highly recommended.
My son went to a Midas shop in Indy because the rear wiper on his 2006 4Runner did not work. The technician hooked him up to a monitor without any engine lights displayed. He charged him $100 for the estimate and couldn't solve the problem. He told him he
"I got Brake Pads and Rotors done. Service was good, friendly customer service. A little pricey but I paid for convenience of location I guess, close to work. "
"These folks charged me to repair a tire, then tried to charge me to replace it when it turned out that the tire couldn't be repaired. Complete scam."
I went for an oil change.. I didnt have to wait long at all. I was told everything that I need to have done to my car soon. Very good customer service. Will take my car there again
"Midas was superior in every way! The service was quick and friendly. Reasonable charges, a professional approach. What more do I need? They gained a new customer I?ll definitely be back! Highly recommended! "
I would recommend this store to anyone !
Excellent Brake Service at fair price.
"Bob told me two things they saw to fix and was honest about how urgent they were (i.e., not very at this point, but getting there). I felt I could make an informed decision about what to fix now or consider getting fixed later. I never trust car places and"
They did a great jobGreat service
I was told I needed to change all rear and front pads and rotors when I only need to change one of the front rotors Being overpriced is one thing but lying to costumers to get them to pay more is unacceptable
I was very with the service. They were able to have it done early than the time they told me. I received a prompt call regarding this matter. The you so much for your time.
Bob and his crew treated me like a king. I do need an oil change here soon...and I will gladly and proudly use they're services againThanks and Cheers!Crocker T Wallace
Always have had a great experience with these guys
They are always friendly and ready to help
I was extremely satisfied with service I received at your shop. Very helpful with the problem and solving. I will recommend your shop to friends
Went there for a nail in the tire and they said it was unfixable and looked at it for 3 seconds and only offered me to buy a whole new tire then I went to firestone and they were very helpful and able to fix it within an hour
"They worked me in that day. Midas is convenient and quick courteous and thorough. They stayed open a few extra minutes past 6 pm so that arriving a moment or two late I could still pick up my Jag. This is the 3rd time I have used Midas for my Jag, and I th"
Really friendly people, they were able to squeeze me in without an appointment.
Very quick, fair price. They did a complete check on the car, and told what was wrong free of charge. Recommended and will come back again.
Always good service, informative, and courteous.
The shop very friendly and the service didn't take long
This is a great place with honest staff!
Midas always does a good job on my vehicle.
Midas worked me in before my appointment time to accomodate my schedule. Customer service like this is always appreciated.
Dropped my car off on 10/17 just received a call on almost two weeks later about it being ready. Only service performed was an inspection and brake flush. First and foremost I had to get a rental car for all the days I didn?t have my vehicle. The guy told
Good job but you can get a better deal at best one of Indy thanks!
"Overall I had a good experience with my routine oil change. Improvement can be found in the details though. For example, when I got in my car after it was serviced, the oil light and warning was still on. At first, I thought, ""all cars are different, th"
"I will never take my car to this Midas location ever again. I plan to make sure that anyone that I meet will know this location is not to be trusted.I took my car in for a simple tire replacement. When I arrived to pick up my car, I was told everything was"
They are the best Midas in town
I always bring my car to this Midas!
" I?ve been taking my car to Midas for about two years now. I have neither the time nor the inclination toward an extended, complicated interaction over automotive services. Midas keeps it simple for me. They give me options on what I CAN do for my car, bu"
Do not go here unless you want to make multiple visits and spend hundreds of dollars for them to fix your car. They refuse to replace parts covered under warranty until you fix a new ?issue? that magically appeared and will cost hundreds more to fix. DO NO
Over price. The cost to repair was way to high..
I love this place. All of the staff are super helpful and nice. They can always work me in and have the work done in a timely manner.
As previous services .... Great experience!!!!
"Quick service, thorough and professional. Highly recommend."
They did not locate the noise, which continue. Will return to Lexus for further checking.
"I love the service that Wesley and Leon gave me. I am always satisfied with this location! Thank you, Midas Downtown for being the GREATEST!"
Midas wanted $650 for a job a local shop ended up doing for $250. The job took only 15 minutes.
They did a excellent job explain and help me understand what was going on with my car.
"Came in for an oil change. Two hours later I was told they don?t have an oil filter. While waiting, I was told I needed a new tire. I told them ?sure, please add a tire.? Shortly, after, I was told they didn?t have the tire. This place is horrible!!!!!!!"
"The manager, Wesley, and the staff were amazing. They were prompt, professional, friendly, and trustworthy. They found that a recent oil change was done improperly, so they fixed the issue and made sure my car was back in great condition. I appreciated tha"
Drop off and pick up we?re easy. I went in on a Saturday and expected that the wait would be longer than during a weekday appointment but the wait still wasn?t bad. One thing I appreciate about this Midas is that staff are kind and aren?t pushy but also le
The Front Wheel bearing cost $40 in Advance Auto part & MIDAS sold me the part with $99.99(Manager told me that he wants to earn additional money on the part). They charged me labor cost as $ 231 for 2.15 Hrs & I was present in the shop when they were fixi
Great Customer Service. Awesome service on vehicle. In and out quickly.
My overall experience wasn?t the best. I had an appointment and was waiting for at least 30 minutes before my car was brought back. I was there 2 hours just for an oil change. My oil life monitor was not reset I had to make them aware once they finished. I
It was prompt and perfect
Service at Midas was very good
I went in for an oil change but will ne going back for additional work. I felt very comfortable and pleased with the service that I recived.
Midas did great at squeezing me in and getting my oil change done super quick.
"As usual, outstanding, friendly and reliable service. Found and fixed the problem quick. Replaced the belts in my Infinity and it runs now as it should. "
"Thanks Midas, u did good jobs services my car "
"Thanks Midas, u really do good service! "
I was 3.5 hours away from home for a large truck show in Indy. My brake line went out and I had no brakes. I called and Wesley Hare answered and told me to bring it and he would put it on the lift and diagnose it and have it done so I could make the show.
"No communication, lost a car sale, over charging customers. "
Had an appointment for 130 and went to the store at 445 to see if car was done yet. The manager said they have not even looked at the car and probably won?t till the next day now. I was upset that I was not called or informed this at all. The reason I took
Good and quick service at Mida
The service guys here are always friendly and helpful! All of my questions are answered in a way i understand and i never have problems. One thing that would be helpful is updating my window sticker.
Thank you for your service! The shop manager is AWESOME! Best customer service skills in the city.
Added more money then what I have been told. First time ever experience such thing. Forgot something I asked him to do. Got the payment wrong the first time they said I wont be charge twice and When I looked at the bank they did charged me twice. I still dont know the work quality but with such attitude I dont think they have taken care of every thing as they should.
"Felt rushed, only received receipt afterwards and no specs sheet with tire pressure, etc. also car light still comes on for oil change"
Employees were nice and very helpful however my problem was not addressed. This is the second time I brought my car in for service due to idling issues. The first time they never even addressed the issue saying they were to busy. The second time they pe
I don?t know a whole lot about cars so I realize I may not be the ideal customer or maybe I am because I?m naive and can be swayed in a certain direction but these guys tried to intimidate me into fixing things that weren?t broken. I know they weren?t brok
"We had a tire that had an obvious air leak. Took it in to Midas on a Saturday morning. Within an hour, Daniel called and said it was a leak around the bead. He glued it and remounted and balanced the tire for $19. He could easily have said you need a new t"
"Went to get an oil change and to get a rear light replaced and got more than I asked for. The mechanics did excellent work on my light, even helping with a missing piece and one that was broken I was unaware of. "
They over charged me for a part replacement. I went to a specialist who said they could do it for a tenth of the cost. I also asked them to change my oil and they didn't put enough oil back in. I had to add two more quarts on my own. Stay away.
What happened to Teresa??????She was awesome and made me feel as though I was her number one customer. I know I am not the only one who felt that way as I have about 5 people I work with that WAS taking their care there. Can you get Teresa back???
"After a lot of work and change of management, the new Manager Daniel was able to get my car finally running good enough to make a good deal on a trade. Thank you Daniel and your crew for coming through during my rough time! Good Work All!"
I went to Midas to replace shredded window wipers and for cleaning/brightening my headlights which were heavily clouded over my car is 19 years old. It took 2 trips (the first one was without an appointment so I expected to be scheduled for clearing my he
"Quick, friendly, and flexible are only a few words that describe my experience at Midas. This crew is who want to partner with for any of your car needs. I dare you to give them a try. "
The Mgr. told me that Midas no longer carried certain types of oil so I called another Midas under the same ownership & was told differently. I was charged for an upgraded oil change. This Midas is under new management and the new workers are not as familiar with Lexus automobiles. They didn't know how to rotate the tires on this type of car. Unfortunately after over 10 years of great service by Theresa & her crew on several different automobiles I'll go elsewhere for future car service needs.
Excellent service at a fair price
"After taking my car for oil change, I unfortunately allowed them to put new tires on and a battery, my car's tire sensor got messed up there.... (had no issue before going there) and tires were not balances properly, costing me an important trip,Afraid to "
The guys did a great job and didnt try to nickel and dime me!
Thank you for the great customer service. You guys are awesome!
The employees in Midas is very warm-hearted and examined my car efficiently. That was a really nice experience in this Midas location.
Service was ok. Kinda wish the guy who folder up the little assessment sheet, put it in an envelope and handed it to me, like everything was ok, would have told me, before I left, that problems existed BEFORE I left the shop. I guess I expected more personable service, especially since it would've made them more money.
"I took my car here because it over heated, and with just that information they decided the best thing to look for was a blown head gasket (shouldn't have been the goto first thing to check). After the CO2 test, they told me it would be cheaper to just repl"
Tried to over charge my wife when she went to get the brakes done. Went here twice in 1 year to get both sets of brakes done. Tried to charge me for rotors when I didn't need them. Then neglected to tell my wife that pads and rotors were under warranty the
The Manager, Theresa Melendez is always very helpful, knowledgeable and courteous to her customers. Thank you !!
Did a great job on my F150xl was honest and up front.
Service is always great at Midas; however, they always forget to turn off the information sensor that notifies you of certain services, i.e. oil changes.
Nice but took lots of time at the cashier
"The service my 17 year son and I received Monday was beyond words. The staff (especially the clerk/manager) went above the call of duty to make sure that we had our car repaired quickly, well and as cheaply as humanly possible. Even though it is out of the"
I was extremely disapponted when I tried to pay for an oil change and the store would not take my Midas card which I was using for the first time. The store manager was polite but told me that his store wasn't set up to take cards for the specific bank tha
"Quick, great service. Just came in for an oil change and routine check. Everyone that worked there was super friendly and took their time to explain an issue they found with the brakes. Highly recommend* "
