The manager was very friendly and took the time to explain in detail what issues my car was having and what was recommended to be done.
honestly was blown away by how kind and how comprehensive my treatment was at this location. They got me a very reasonable quote and did their best to ensure that I understood the problem and why it needed to be fixed in a particular way.
Time,location and pricing
This was my second visit to this location in recent months. This one fell a bit short. First, I never received a call once I requested an appointment despite receiving the message someone would get back within 30 minutes - I called in the following morning. Second, I just felt like maybe there were some communication issues. It was complicated on my end by having a friend drop my car off - but, for example, we'd mentioned the possibility of replacing the driver's side seat belt. The initial person wasn't able to locate one but they would leave a note for the manager for the next day. I never received follow-up and that manager essentially said "go to the dealer." It was a complete waste of my time. Maybe just say up front that's not the type of issue you deal with?I'm also not completely sure my oxygen sensor issue was even looked at (which was in my original request for service). Communication just sort of felt haphazard. Overall, however, I'm still happy. The service was done well and on schedule. The pricing was fair and I appreciated that a $50 coupon was applied. So, this was a good experience - just a notch below the previous one.
The price was a little high. If i had time before leaving for vacation, I would have done this myself. The person ( I belive Kevin or Saul) was very personable and friendly though and I know he has no control over prices. I had scheduled in the morning for around 4. Parts were delivered via NAPA after i arrived. Order could have been submitted earlier so parts were already there by the time arrived given the amount of time before I dropped my vehicle off
My oil change was right on time and they explain what I need done on my truck next and I really appreciate them. I will definitely be back to get the rest of the work done.
Work on customer service, was told negative results from car that made me want to cry , left and paid what services were were performed, thank the techs, they did not respond. Will not come back after I have spend thousands here in last 7 years and customer service is horrible. It used to be better years ago. Goodbye Midas never again!!! Was told my car will die in week according to this location Midas, well so far it is doing great . Do not recommend this location at Glendale to anyone!already spreading the word. Goodbye Midas forever! Horrible !
Recommended a good option to troubleshoot the oil leak. Friendly. Thorough.
Long time customer, multiple cars over the years. Always do right by us.
Because of the friendly atmosphere and service my service was done in a timely manner I was completely satisfied
Great customer service, super quick, got me in and out in no time
Because there are might’ve stores a lot closer to home. This would happen to be nearby where my car broke down. If I live near this Midas, I would definitely use them again. They were great
Everything went smoothly and timely!!
Get Employees and/or staff that actually knows how to complete the job. It cost your company money and it cost me time and money for non sense that was a simple fix and easy to complete. I now have to waste another day getting this done right!
Appointments are worthless. Had 9a appointment and work not completed until 6pm. Work on brakes was bad and they made even more noise. Made appointment for work to fix problem and waited an hour and work not started to fix faulty work. I will never use midas again
Brad provides a level of customer service that is not around anymore. I truly feel like he cares about what’s best for me, my wallet and my car! He gave me multiple options with different price points and described the benefits vs cost. Just highly impressed, I spent 20 years in a very large corporation that paid BIG money for this level of customer service skills. Great job and thanks again!
The staff was extremely polite the manager was very helpful and explained everything in detail. A+ A+ I will return
Great staff, easy communication. In and out in less than an hour.
Great customer service Sebastian did a great job!☺️
Friendly employees. I also took my friend in for service the same day
The nail in my tire was fixed immediately. I did not have a long wait. Ryan was professional and discussed beforehand my options.
Brad saved me money by thoroughly checking my vehicle. I was told i needed two tires, yet only needed one
It was easy to schedule an online appointment and share my need. I was able to get an appointment when I wanted one. I liked the text confirmation and the follow-up the night before. Everybody was ready when I arrived and I felt like my time was valued. My pricing options were explained and I appreciated the lack of a hard-sell in terms of upcharging. I appreciated the follow-up after the repair and the fact that the car was placed in a location I could get to. This is a somewhat difficult location for wheelchair users (due to lack of accessible parking), but I thought they adapted well. It's an obviously older Midas, but everyone was friendly and the job was done well. Overall, I'm quite pleased.
Although service is friendly, I always feel like there is an upsell when I am there - even if it’s something basic like and oil change, somehow there is always another $700+ of work that could be done (where most parts are already a 50% markup it seems).
Love the ability to schedule appointments. also all the people were friendly and respectful. 1/3 the price of going to the dealer. Price was excellent. Appreciated the quick service as well. Will come back for sure.
Customer service was perfection!
Brad Marcus his an excellent man with excellent customer service and easy to work with. He got me coupon to work my vehicle and got me a $200 plus discount without even me asking. Now that’s what I call great customer service. Immaculate.. Thanks Brad_!!!!
Availabilty of tires, quick in and out
They were able to get me a new muffler at a fair price while I waited
Good front counter service- place gives me a sense of trustworthiness
I work right next to Midas on N Keystone and Saturday March 25th I got off work at 215 pm started to drive my car and the tire alarm went off. After looking I realized I had a flat tire, I walked into the shop and the gentleman in the office (OMG I forgot his name) kindly let me know that can fit me in right away and for that I'm extremely thankful.
The staff was super friendly. The bathroom needed soap and they got it immediately. They realized I needed a bulb and let me know the cost before agreeing. Great service always. I will always come back.
I came for an oil change…while waiting, the tech took my car for a 10 min drive without my permission. I asked where he was going with my car and the manager acted like he didn’t know. I told him to call the tech and ask what he was doing, manager said he didn’t have his #, which I find hard to believe. I told him that this is unacceptable, I feel violated and am going to call the police and report my vehicle stolen by your tech. I came for an oil change, nothing else!!! Why did he drive my car around for 10 min?? Was he using it for a drug deal? Robbery? Get alcohol? There was absolutely NO REASON for this….I walked out to the tech when he finally came back, the manager said he would talk with him…I went out too but said I couldn’t come in the bay, employees only…I feel like they were in on some shady business or something, makes no sense why this happened. The manager apologized and said he was testing it to make sure nothing else was wrong. Sorry. I didn’t ask you to do that…he could have wrecked my vehicle, so many things could have gone wrong. I told the manager I will never bring a vehicle here again and I will tell everyone, google reviews, Yelp etc about the experience
Friendly knowledgeable people. They completed the inspection, communicated my options and let me select what made sense for me.
With cost of living rising and things being so expensive, I appreciate the fact that Midas can and willing to offer a coupon for discounted services. The visit was very pleasant and my rep was very nice and helpful
Left my yeti cup, called the next morning and was told I could pickup that evening. Was not at location when I returned. Got my tires rotated, the next morning noticed a wobble on the way to work. Expressed the issue when I went to pick up the cup I was told was there. Associate went out to my car with torque wrench and retorqued my lug nuts. They test drove, brought me the keys and then magically the wobble was gone. Will never use Midas again. Not worth saving money on oil change when I could possibly lose a rim and tire because someone didn't take the time to tighten my nuts. Haha
Friendly staff. Great communication. Fair pricing.
Brad was very detailed in explaining the trucks parts and what’s needed. The guy driving the truck up to me when done qas pleasant as well. Chris last time was just as helpful and I’ll be bringing my hubbys truck here from now until we move the state! TY
I was told that my car (with less than 15k miles) had an oil leak after the oil change was complete. Dealer said Midas damaged bolt during oil change
My tires never get rotated
I told them I had car shield and they did not even file a claim with them and I got stuck paying almost 1000 dollars for the repair because they did not follow through with car shield
I was greeted immediately, advised my assessment of the problem, the mechanic took a look and gave me an extremely reasonable price to take a look at my vehicle.
Make sure you do a complete requested service
Best service ever and great price and great staff and very friendly everyone was super nice and friendly. Would definitely come back again in the future
They did a great job but it didn't fix why i took it in wish they would have test drove it first to hear the noise
The staff was very courteous and went into great detail about my car and the repairs that were needed and possibly needed in the near future.
Once my car was in bay it was smooth sailing
you should be more up front about customers for what they are paying and everything that is charged or extra that is not mentioned. and if its going to be a long wait then inform your customers of that.
After oil change I asked for a quote for repairs they said I needed I waited they ignored my request plus waiting so long to get started on my car they could've informed me they were running behind as a courtesy
Had satisfying prior experiences with Midas - new muffler was first, then resolution of check engine light (required two visits but very satisfied because was trying to save $$ in first approach). Staff very pleasant in arranging for this winterization service (was free because we were selected in drawing)
UNPROFESSIONAL MANAGER AT MIDAS
Communicate to the customers on what’s going on. Don’t make the customer feel bad about their vehicle. Be more knowledgeable about what the problem is. Try to empathize with the customer more. Don’t belittle the customer. How about just get a new professional manager that actually cares about customer satisfaction and that knows how to talk to women.
Bad experience/ work incomplete
You finally stood behind the inadequate work you provided but I don’t feel like I was reimbursed for the full cost of the repair . I also haven’t received the credit in my card yet, just a receipt for credit from Chris
I actually kind of enjoyed being there. Usually it’s boring & you’re just on your phone but other customers and the employee all talked to each other. It made time for by fast! They were honest & straightforward, something you honestly don’t see that often anymore.
Because they told me one price on the phone and charged me another after Services was done
These guys (and gal) are absolutely focused on keeping my vehicle safe without being pushy or forcing me into service I didn't request. They're good people.
The work took longer than I expected.
scheduling an appointment did not seem to make a difference in time waited for service.
Friendly counter staff, price was great, location was close to home.
Wonderful Customer Service.! They Rock!
Friendly knowledgeable kept me informed through the process of getting my vehicle fixed.
I showed the clerk a coupon on my phone for 29.95 for an oil change. She told me that a coupon comes with an oil change. When I get the bill, it's $42.88. It had a $5.00 discount on it, but it was added back for shop fees. The $29.95 was the reason that I went to Midas. I always take my car to the dealer for an oil change. This is why I was not Highly Satisfied with my experience after waiting an hour and a half.
I scheduled an appointment and received confirmation, so my expectation was that the service would be performed in a timely manner. An oil change ended up taking almost two hours. I saw that my vehicle was done, yet staff did not return my key and collect payment for nearly ten minutes. There were three front of the store staff members. One was assisting another customer. The other two did not offer to assist me. Again, after almost ten minutes, I had to ask to be checked out. I was polite. No apologies were given or offered.
Awesome team. Great communication. Finished my vehicle in a super speedy fashion. The price of everything killed competitors. This place was a great experience. I’d work with the team any day!
The store manager rocks 🔥🔥
I went in for an oil change and it ran a few hours behind schedule, but the employees were very apologetic about the situation. The gave me the service for 50% off. I also had some free snacks and water while waiting, which was nice.
With the oil change a tire rotation, Was expected to be completed it was not! My sticker for the update of my visit was not replaced I needing to change my filters , I'll probably find another location to complete it. With the service I was failed as a customer
I asked for a phone call for what may be needed to be worked on and when the car was finished. I received neither. I told them about a problem I had with the car starting and they couldn't find the problem. A week later the problem arose again. Took my car to AutoZone and they told me what the problem was.
Matt Sutton was very professional and knowledgeable about my vehicle needs
Good people good price guys show me what going on and cheap then deal ship.Had payment plan best thing.Friendly work
I work across the street, I blew a tire on a curb coming to work,I had it towed to there location on Saturday 430 pm,there closed on Sundays but Monday she called me to tell me what they needed to do and I said go for it, I picked up my car on Tuesday
The waiting room needs a good deep clean. The bathroom was also deplorable
An hour and a half for a scheduled oil change. It was scheduled at 730, first vehicle. However the tech was frequently working on other vehicles or helping with other tasks around the shop like loading the Midas transfer van.
"My exhaust pipe had broken in half and was told it would probably take an hour, but that they could try to get it done quicker if time was an issue. They did the job in about 40 minutes. I do not think I was there more than an hour overall. My only issu"
"I came in with a lot of TLC needed for my car, and my car is running like new! Kris was such a big help and so knowledgeable on what I needed to do for my car. Everyone was so kind and got me my car back by the end of the day, even on a Saturday. Thank you"
Very capable & efficient manager spent time with me on urgent matter while juggling incoming appointments I appreciate his work & expertise plus advice on how to address situation in the future.He's a very fine mechanic & good Samaritan!
Jeff and the crew at Midas are GREAT!!!! Always up front with what needs to be done.Communicates progress and keeps customer informed. ????????
Price is to high for oil change
I think you guys do a great job thanks so much
Chris and his staff were excellent. I came in with a left front locked up brake. They got me in ordered the parts and stayed after closing time to finish my truck. Very impressed with the customer service! Great job everyone!
"I moved into the Meridian-Kessler area about 18 months ago. I wanted so badly to connect with a car repair shop that I could trust for regular maintenance, and also close to home. I put my faith in Midas, 61st & Keystone. I have not been disappointed. Chri"
The check engine light came on within 24 hours of the service (a routine 3,000-mile oil change). The check engine light had not been on since a tuneup was performed in early March. When I brought the car back to Midas the next day, they were unable to scan the check engine code. (That is not surprising since the car is a Jaguar.)
It was okay. Not sure if they did a full inspection or rotated my tires.
Customer service was great and my vehicle was ready in less time than expected!
The last time I got my oil changed my fluids were not filled. I inquired about it at this visit. The girl working the front desk said she would make sure it was done. When my car was finished the front desk girl again assured me that my fluids were fill
"Like the title says, got me in and out quickly. Not one person working there had a mask or gloves on during this pandemic. That is disturbing. The checkout was about 6 foot apart. That was it. No mask on the employee 6 feet away, no shield. I wish they wo"
Confused and overpriced ........,.....,,,,,
I love Midas! Theyre the best at what they do. Will always take my car here to be serviced!
"I truly wish I could give a good review, but after 5 weeks they are still working on it. I want my first ever new car back. "
The service was excel as well as the timing. I would highly recommend them to anyone with any problem whatsoever with their vehicle. Very trust worthy.
Yall did a **** good job as always that's why I go too you guys ????
"Terrible. Had a blow out, came in first thing in the morning looking to get 2 new tires. After 3 hours they took a look and said we should probably get all 4 replace, fine they probably need it. The first hiccup was they wouldn't accept any of the coupons"
"Midas replaced my rear shocks in February due to one being broken. Hit a pothole in late September and eventually got in to check it out. Turns out the mount is destroyed. Hard to believe condition of mounts wasn't noticed in February, but agreed to the"
My car broke down on the way to work and by the end of that work day Midas had fixed the problem. I am grateful for their ability to help me out in a stressful situation!
Made prior appointment time. I was on time. Waited 45 minutes until vehicle was rolled in to bay, then another hour + until. finally finished. Fair pricing, poor customer service.......
I have been going to this Midas for years love it ??
I know very little about automotive maintenance. The staff here was helpful and informative in explaining what work needed to be done and worked with me to prioritize tasks. Got my car back on time and on budget! Would use again in the future.
"I frequent this Midas because of their excellent customer service, expertise in evaluating my vehicle, and always leave feeling satisfied. "
Took 3 hours to get my oil change and when my car was done they never called me, I just happen to come by and check on my car since it has been so long. When I told the person who checked me out about the length of time WITH an appointment she said well did you tell us a specific time you needed your car done If they were as busy as they said they could have told me it was going to take that long and i could have came prepared..
Great job!! Everything is great
"I commute to a different city for work, I was not able to leave my car for service on my breaks overnight, so to be able to have same day service was a big relief. I arrived early in the morning ( I work second shift), and the techs started right away. A f"
This place is ******* ********! They were late opening the store. They got there around 8:12. There were only one worker who gave me an ugly ******* attitude in his car. The manager was a prick. They did not honor the first come first serve on weekend bas
The technicians at Midas were wonderful! They were courteous and very efficient; for the services I received there was not a long wait time. The cost was not as much as I had thought it would be, which was an added bonus. All told- the service at Midas was a good experience!
Didn't change the sticker on windshield
"Took my jeep in for an oil change and a tire rotation. Service was quick and efficient. I had a little bit of corrosion on my battery, told the tech, and he took care of it for me while also checking my terminal to make sure everything looked good. "
Great service Timely manner Excellent workHighly recommend to EVERYBODY
Fast, friendly service, THANK YOU
Fast, friendly service, THANK YOU
"Remove question marks (??), insert exclamation marks (!!).Thank you."
"They examined, they repaired, we drove it home.Life is good. We?ll be back??"
Great, professional shop.
After 7 years of going to this location...i was told by the new manager tony...that my wheel chair van 2011 town and country due to size couldn't get a oil change .I have been going here 7 years and never heard this..my appointment was 1:00 and I got the
the crew at midas is very knowledgeable and professional ......the customer service is super including the store manager tony....he fix what i needed because i was on a budget....i will always go back to stores that will go the extra mile....and he did...a
Excellent job great Employment
"Midas took out my air filter, but did not put it back in! They left the casing off, and it was driving bad after visiting. I will go somewhere else to get work done to my car. "
Midas did an excellent job
The reason for the 3 star rating was because part of my service was overlooked. This caused me to re-schedule for that service
I love this place. Cody is a great service writer and the mechanics are all honest and top notch. I had my exhaust system replaced and like that it comes with a lifetime warranty. Fair people and fair prices. Hard to find these days, but this shop has it!
Great service! The only feedback would be, if you say you are going to call a customer, please do so. I did not receive a call letting me know my vehicle was done. Regardless of when I said I would be back. It is just a courtesy.
Excellent service and reasonable pricing.
"I was helping my mom out and took her car in to have brakes looked at...it turns out she wasn't having any issues with the brakes. I know nothing about brakes and if they had wanted too, they could have sold me on replacing them and I wouldn't have known. "
I dropped my car off on a Saturday morning have had my car serviced there many times before. The people working at the front desk know I work right behind their location. They called one time when I was in the restroom and didn't hear the phone. They lock
"Sorry, the location is at Michigan road and West 86th Street in Indianapolis, IN."
Went to Midas with a broken connection behind the Catalytic Converter and exhaust pipe. Let them look at it for $20 and didn't hear back because they were calling the wrong number. My wife went to check on it and they said $1300. Said we screwed up driving
"The only problem I have is with the guy in the lobby. He has no experience in the customer service, very rude not helpful at all. I just love how when his little daughter came and he provided all kind of fun things to do for her but I had a little one with"
I was Indianapolis when I check my fluids I noticed I had a small transmission leak brought it in for service $325 later driving home to see a clould of smoke behind my van the lines they fixed were not tightened I had to have fixed again and now my trans
"I've been coming here for 6 years and they know me by name. Great service, always provide estimates and even walk you in to the car bay to review what is going on with your vehicle. "
"I have nothing but praise for Don. On 9/30/2013, he was not working. Repairs were done (that I authorized) that in retrospect, I should not have authorized. I have had an ongoing noise that Midas and I have been trying to chase down. In a weak moment allow"
"I took my car in to have the exhaust systems checked out and have an oil change done. Booked my appointed online which was very nice. After the inspection they gave me a price of nearly *1,000, which I said I couldn't afford, and was going to hold off an"
"I have used their services over the last two years on my aging Honda Accord *1998* and Honda Odyssey Van *2001*. The autos have over 100 K miles on them and are doing well in no small measure to the Midas touch. I have ben impressed with their honesty, t"
"The service at my Keystone Ave. Midas was great. I got an oil change and tire rotation at an unbelievable price with coupon. It was quick, facilities were comfortable, and staff was very pleasant and helpful. "
