Very satisfied with the knowledge of the customers service and the mechanic process was easy customer service was very polite and informative as well
My daughter hit a curb and popped her tire. We brought the tire in, within 30 mins were leaving with a brand new tire. And at a great price.
Friendly and knowledgeable service. Ease of appointment. Checked my spare tire, which helped tremendously because it was flat, they added air. Great all around service. New customer for life
It was a little bit expensive
I think that the Manger at midas will go out of his way to help the customer and make them happy and content with the service hey provide.
The professionalism and communication and quality of work
The staff is always very friendly. My oil was changed quickly. I feel that I can trust these guys. The oil change pricing is great when you use your coupon
Tee, spoke as soon as I entered. Explained why I was there and he immediately pulled up the parts information and printed a copy for me. Explained it carefully. Quoted a price. Work began within 10 minutes and completed within time stated. Made suggestions on other areas that need attention. Very knowledgeable
The guy T is very nice and accommodating
Customer service is always top notch, that goes a long way.
Time for repairs, associate knowledge and friendlyness
I needed my car the same day, it was not an easy fix, they were able to finish working on it before the end of the day.
Tee kept me up to date on what was going on with my vehicle during the whole service. He also gave me options when another issue was found during the repair.
Service manager was polite and communicative
Customer oriented business environment, I was pleased with Tee professionalism. I will recommend it for all
Speed of service, jazz music and clean environment
Completed work in a timely manner
The Customer Service Representative, Tee, was amazing! He was very kind and friendly all while being very knowledgeable concerning all of the repairs that my car needed.
Completely different Atmosphere this time! Very kind and respectful. My last visit wasn't exactly pleasant but they apologized and I was impressed with the professionalism! Will most likley continue to take my car to them
I needed to have my exhaust system evaluated to determine if I wanted to pay for a repair or buy a new car. (My car is old, really old) I went to Midas (referred by Tires Plus). I spoke with the man at the counter, he had a technician look at my car, and then we discussed the problems in detail and potential solutions. I was impressed with his knowledge and ability to communicate technical information to me so that I fully understood what was going on with my car. He was not only highly knowledgeable, but also sympathetic and kind. It was a pleasant experience because I trusted the information I received. Wow. Keep up the good work.
Midas is our favorite place to take our company vehicles. the staff is very polite and the customer service is top notch. i would recommend everyone who needs work done to take it to Midas in Hagerstown md
The mechanic did great but the guy i talked to did not. He talked down to me ,even called me and said nothing was wrong with my car that the sound was a performance intake i had installed like a year back. I feel like he tried to cut corners. I told him it needed test drove by the mechanic. And this information was not communicated! So i had to walk back to the shop about a mile each way, and tell the mechanic. As the mechanic was test driving it the guy said it was the intake wasn't it? Like seriously? No it wasn't im not stupid! It ended up being a Wheel bearing. Honestly this probly is going to keep me from ever coming back ! That job was over $400 . I only tried midas because it was the closest convenient shop. That guy will cost you money!
Good customer service, moderate waiting time, great deal and clean place to wait while car was serviced. Been there several times A+.
They were cool and nice and communicate clearly with with my needs
Tee's customer service is always on point. He always goes above and beyond to make his customers satisfied and happy.
Midas is a great company! Larry and sons takes their fleet vehicles to them for service. they are very professional and knowledgeable. we are very pleased with their work and look forward to doing a lot of business with them
I came to Midas, they took my vehicle in, checked the brakes, gave me a price, proceeded to put new pads and rotors on, car was finished inside of 2 hours.Excellent service.
Me encantó no como en otras partes que tratan de sacarte tu dinero diciendo esto lo otro en midas vas a lo que vas..
Always gentleman like, expedient and apologize!
Tee was very professional in every aspect and a pleasure to communicate with.
Not let my brakes grind after paying $1200 for them.
Mr. Tee, was highly professional and knowledgeable in all aspects of resolving g my exhaust system replacement, and rear brake repair.
The guy is running a tight ship. He is knowledgable, straightforward, and very efficient. Very amazed that he is only running this small shop. You got a =good one.
Guys behind the counter are great! Super easy all around.
The service was great!!!! Best service I have ever received . I will definitely be back .
This was my first time bringing in my vehicle to this location, but it was so easy to make an appt and the communication and customer service was great. I brought my car in for an oil change and during that I got a call to get a hole in my tire fixed which I was fine with but for the price and overall experience I will definitely return.
T was great. He explained the process clearly and went through the list of recommendations for my car. The techs were friendly and professional too. All around great experience.
Manager explained specifically what was going on, and the cost. He he also did a car fax on it, found out the breaks were original. I thought this was going beyond what was needed but enjoyed the info for the price I was paying.
The owner is knowledgeable and has nice music that makes the wait enjoyable. Super gentlemen mechanics!
Way better service than all the other shops I been to in the last 2 years.
Satisfy is the best answer for me.
The customer service was very well, I was greeted immediately they made me feel very comfortable and they guy was super friendly and explained to me what was going on!
Tee was clear and professional with his explanation of what was needed. His friendliness immediately made me feel welcome and comfortable with the work that was needed for my vehicle.
We were passing through Hagerstown, MD when we experienced a major issue with our truck while towing a travel trailer. We arrived at Midas when they opened on a Saturday morning. They didn't hesitate. They got us right in and fixed a major issue with our brakes. They had to replace a frozen brake caliper as well as pads and rotors. A big job that they handled without an appointment. Although it delayed our travels a bit we were able to get back on the road feeling confident that our truck is safe. Great job guys!
It was more expensive than I thought it would be by a few hundred dollars.
The manager explained the entire process to me. On the day I arrived I was greeted, and the work was done to my satisfaction.
The staff was very friendly and thorough. I was able to make an appointment on pretty short notice and my car was actually ready before I was even able to pick it up.
The manager was very helpful and polite
The staff found and explained what issues my f150 was having some of the problems I was expecting but others I did not realize until they were shown to me.Excellent job Midas
Great staff! In and out in a timely fashion. As a woman I can trust that they will only recommend what I need. I will definitely continue to use them for oil changes
Other garages in town were closed on saturday or the ones open were booked up... Midas got me in..
My man at the front desk at the Hagerstown location on dual highway was amazing helped me out with whatever I needed excellent service above and beyond
Very friendly do the job, right
T is very nice and picked out that I needed tires
My only complaint is they no longer do the card punch for oil changes which was another incentive to return to the same location. Overall grat customer service and really appreciate the value and honesty of the staff
I think the prices are about 10% higher than they should be
quick service.friendly employees
Tee is amazing. Always pleasant, courteous, explains everything in very detail, honest, and never pushy.
I always have great service here! The man in the front is always pleasant!
Took care of me right away. Friendly. Explained everything. Price was good. They rotated my tires for free. when finished service man brought my car right to door for me.
The service Manager at this location is very knowledgeable and friendly. He takes the time to explains the issues they find while servicing Vehicle. I have come to this location to get several repairs done. I like that I can trust the people working on my vehicle and I don't feel like they are talking down to me when i might not understand something. All they staff here is very friendly and make you feel welcome. I will continue to bring my vehicle here as long as they continue to give great service.
They got me in right away got the job done .
They was very good with the service
The owner and staff were straight forward and went over all prices, procedures, and options thoroughly.
I needed muffler and check o2 sensor and they said bring it now...gave estimate in one hour and fixed in three hours ...DONE ...
After dropping my vehicle off for new tires they called me back within an hour and explained, they did not have the the tires they told me they were going to install. But recommended another tire with similar qualities.
I was highly satisfied with every aspect of the service provided by MIDAS.
great service at a reasonable price
When they made my appointment over the phone they misunderstood the problem with my vehicle. They had "abs light on" when I clearly explained it was my "airbag" light that was coming on and off randomly. This made me explain again what was wrong with my vehicle when it should have been taken down clearly In the first place.
CAUSE always is good to have a gold to rich for it.
Mr.T & The gentleman in the shop bay were very professional, dressed & friendly…Great Experience
The price was the lowest in town. The staff was extremely nice. I was 100% satisfied!
Yes I was they knew what they was doing and they told me what I need to get done ans how to go about it getting it done.
Was able to schedule an appointment in a timely manner. Began the work on my vehicle at the appointed time. Explained the issues with my vehicle and the cost of repairs, and the amount of time it would take to make the necessary repairs. My vehicle repairs were completed in the time frame that was told to me. I felt the cost of the repairs was appropriate.
The manager working up front was extremely pleasant and engaging with all the customers. He was honest and courteous and treated everyone with respect.
T is awesome and extremely customer service oriented. I really trust the service at Midas.
The atmosphere was very inviting. Pleasant disposition and very informative.
Experience was very good - it was an emergent situation, and they got us back on the road in a timely manner. But the product selection would have had to be better for it to be highly satisfied
The manager explained the price of my oil change and other service I might need to have done to my car
The assoiciate was extremely friendly and nice. But they said it was my spark plugs. So they replaced them. Charging me 278.00 and that was not the problem at all!!!
CJ The techs at midas are good at what they do. Honest and friendly natured , they take the time to explain the cost of services, give advice on problems with your vehicle and dont pressure you into anything. They show you the cost of repairs and gi
The techs were honest, friendly and very helpful
They were very nice and straight forward
Prompt and quality service for a good price !
The workers takes their time to make sure that whatever they are doing is okay and they come to you to explain what they did and pricing was excellent compared to the other mechanics that I have been to.
They were great at explaining everything they were doing and services I would need in the future. They were quick to ask if I needed something done that I had been needing, removing my destroyed underglow for me, I appreciate the guys at my local location so much!
Very prompt service and repairs
Awsome staff and management. Highly recommended to return for any repairs.
Tee is a terrific guy. Only twice with him and we already call ourselves "friends". professional and personable...a great combination. He knows his stuff and is very accomodating. Stressful because understaffed but he handles it well.He will work with you and you will be satisfied.
I thought the price was a little high
Always very friendly and feel welcomed when I need any service done. Never had a issue with anything or anyone in particular. Very good customer service.
I brought my vehicle to have an alternator installed. When I picked up my car, my dash still said “charging system failed”. My husband looked under the hood and discovered that the wires for the alternator were not connected. He had to finish the job that I paid $970 to have done. This was unacceptable. I returned to discuss it with the person at the desk, who I assumed was the manager. He apologized but only offered me a free oil change. I declined, because I already get free oil changes from the dealer. He checked my car over to make sure the connections were tight, but I left not happy with the service and will not return.
Tee was so professional and so helpful. He went beyond the call of duty!
Very good customer support and drawing books were available for kids.
Friendly service. Punctual and communicated well
they took care of everything that i needed even finding the part that was needed from another parts store
My car was serviced the same day.
Was able to get my van service quickly. The gentleman that handle my transaction was very helpful and friendly.
the service manager was very knowledgeable.
Professional and friendly.
Paid too much for a diagnostic.
Great experience all the way around
Great customer service and engagement. Speedy service.
work was completed quickly and efficiently.
Lower the prices or at least communicate that “the brakes” doesn’t mean ALL the breaks, it means just “the front brakes”. When I was told “the breaks” were $540, that was an expensive, but understandable amount for ALL FOUR, not just the front two especially when that wasn’t communicated until AFTER they were done.
Called for appointment and told me to come on in. Very pleasant and I was treated like a human being. Great with there communication. Will call on Midas again for my vehicle. Thank you so much. Great bunch of people!!!
Customer service was excellent and very friendly! Techs were very nice and helpful!
Tee was great!I received a phone call prior to my appointment to ensure that my visit went smooth.I appreciated that immensely and this is my third visit to Hagerstown Midas. I also have my family using them to service their vehicles. :)
T is always so professional and kind to me . I know I can completely trust all the employees there . They always completely explain what has to be done to my car. It was ready way before I thought it would be and pulled up to the door ready for me !!!
I had a brakes problem, om my way back home to Michigan . They was kind, professional and they took care of the problem. The job done 30 minutes arliyer then the estimate. Thank you.
"Had brake problems on our trip back to NY and they got us in the very next morning for the repairs and we were back on the road by 11:30am... Thanks to the expert team at Hagerstown Midas and the manager T, Mr T..."
Had a emergency brake problem late in the afternoon on return trip north from Florida and needed to have it checked out. It was around 5:30 pm so we stopped at Midas and got a appointment for the next morning at 7:30...they analyzed the brakes and told me what I needed and performed the repair and we we're back on the road at 11:30am...
I was 5 minutes late to my appointment but the gentleman was still very nice and got my vehicle in right away. My wait time was really short. Everyone was very communicative throughout the whole process.
Customer service was excellent
Always great service. Love getting oil changes here. Highly recommend going here. They are honest and I trust them.
I called a little last minute to come in for an oil change and T was able to have me come in right then and there and my car was taken care of!
All done correctly and quickly. Very pleased and will go back.
"I was driving from Virginia to Michigan when I had a car problem. I was able to limp into the Hagerstown, MD Midas. Tee Curtis and his crew was able to quickly get me car in and diagnose the problem. When they told me the part that was needed is on a 10 da"
Can?t thank T enough for his honest and guidance. It?d be easy for them to up sell or push another more costly solution but he found one that was half the cost with the same results!
"I watched the guy in the back doing my oil change and he did an excellent job checking everything. In the front I got excellent customer service from the manager ""T"" and enjoyed our time talking about Service men on Veterans Day"
"Friendly, professional and timely service. Very reasonable price, too!"
Got new tires put on today and new tire rod as well excellent service by them and great prices.
Thanks Mr Curtis. Great job making my car safe again.
The service was amazing I got my oil changed and my breaks checked they were quick and easy to work with
"I needed new brakes and took my car to Hagerstown Midas even though I don't have a Midas. They told me that they work on ALL cars. They finished my brakes in an hour, service was professional and cordial and the place is nice and clean. I WILL BE BACK."
"I was a customer at this Midas years ago which was not a good experience. Within the last 2 years I visited the Midas in Frederick ( dirty, a little unprofessional) . Now that Hagerstown reopened I truly Appreciate my experience here. The manager is total"
"I was a customer at this Midas years ago which was not a good experience. Within the last 2 years I visited the Midas in Frederick ( dirty, a little unprofessional) . Now that Hagerstown reopened I truly Appreciate my experience here. The manager is total"
"My husband priced several options for getting a headlight fixed on my car. Midas was very helpful giving him a part number so he could get the bulb himself at a cheaper price, and then they installed it for him. Very fast, helpful service and if you ar"
I needed new front brake pads and rotors and called to see if I could get in ASAP. They let me come in immediately and Mike did a fantastic job taking care of everything. They were finished within an hour and the customer service was outstanding. I will br
"Should post your oil change prices. In May paid $14.95, this time it doubled. Said my battery was bad, must not have checked it in May. The man at the desk was nice, told me with my air filter would be around $74, rand it up and was $96. While he was try"
I?m glad my daughter recommended this Midas shop. My oil change included tire rotation and was done quickly. The employees were pleasant and knowledgeable. And I had a coupon!
"Today was my first visit for oil change, I was afraid I was going to be told you need this service, that service, to my surprise I was only suggested I was in need of 2 tires. I have never felt so comfortable in what was recommended, the honesty was refre"
Very positive experience having the exhaust replaced on a Mini Cooper.Tee Curtis was very professional. Parts were ordred and the work was done quickly.He took the time to explain some additional items and give recommendations without pressuring for addit
Car did not need work and charged nothing.
The staff was very courteous and the service was prompt at the appointment time
Great customer service. I called and got an oil change appointment the same day! Appreciated the quick but thorough service. Would recommend and would also return!
When visiting this location for several years however was told they don?t participate with coupons anymore my oil change has went from 1999 in the past to $32 range and this past time $43 not interested in going back
" The Midas shop on dual Highways, has always been my go to shop for my Truck. The staff is very personable. They always stick to the quoted price and completion time line. I plan on bringing the guys my Corvette next. :) "
Scheduled an appt for an oil change was in and out also advised me of other maintenance that need to be done on my car.
Always quick service and done at a good price.
"Stopped on my way home for an oil change/tire rotation, my car went in 10 minutes later, In a half hour I was on my way."
Outstanding service guys thank you so much.....
"Made an appointment, my vehicle went in on time and was serviced in a timely manner even thought it was a busy day with what seemed to be a reduced staff. "
"I provide my own oil & filter. They follow instructions well with no surprises,but inform me of other work I may need. Job always well done. "
"easy in and out, great service."
I just called this place going on 8 o'clock no one answered they open at 7
"I went in for an oil change and the staff was friendly and quick. Plus with the coupon, it was cheaper than where I usually take my car. "
Just recently I got an oil change and asked to have my driver door lubricated cause it was making a noise when I opened and closed and to put 40 in my tires air pressure and neither one of those two got done.
I took in a set of struts that needed new shocks installed. Chris went above and beyond as the shocks were not coming out easy. Great job as always.
"They get 0 stars. I had this midas on the dual hwy Hagerstown, md do a simple oil change and tire rotation. 11 days later my front wheel fell completely off my vehicle. They are denying responsibility as is their insurance carrier ERIE INSURANCE, hagerstow"
The Midas team always keep my car running...great place..friendly staff..love MIDAS!
Great job guys. Excellent servive
"My exhaust had rusted through so I took it to Midas expecting a long wait and high cost. They were fast, friendly, and showed concern about saving me money. I am so grateful to them for getting me back on the road quickly and cost effectively! Thanks, Hage"
I recommend Midas to everyone. Its the only place i go for repairs & oil changes. Great place. Friendly people. Good service. I always ask for Tom but if he's busy i take whoever.
The guys there are very knowledgeable and know what they are doing.
"Friendly, well-run shop. They always do a great job on my car!"
I came in needing my pipe on my muffler welded because it rusted out with that my muffler was hanging low and needed tuck up into place! They welded it wrong and the hangers were wrong and now because of their mess up and $455 later my muffler now needs mo
"Midas Hagerstown replaced muffler, tail pipe assembly. I paid $121.31 for labor.Thank you MIDAS TEAM."
Tires! Not only did they have them the next day.. Rodney went and got them early so I could take care of other appointments that were already on my calendar. These guys are fantastic representatives of what customer service is/should be about! Thanks again
This is to thank and highly recommend the crew at Hagerstown Muffler Midas. They stand out among my 50yrs of experience with vehicle maintenance shops. On a trip from New York to South Carolina we needed an emergency wheel repair. Though their schedule was
