Midas Watertown
  817 Arsenal Street Watertown, NY 13601     315-788-0403
Midas Watertown
817 Arsenal Street
Watertown, NY 13601

Customer Reviews

817 Arsenal Street Watertown, NY 13601
16 reviews Write a review
review rating Excellent service!
The owner and his crew are extremely professional and kind! They provide quality service to each person who walks through the doors. Very personalized care and so appreciative for their help! Lucky to have a great quality service like them in the Watertown area.

Watertown, NY
review rating Awesome every time
Rocky and his brother are always so kind! My husband and I love coming here for all of our vehicle services! Always trying to get you the best deal and are so humble to have you as a customer. The store is very clean, also!

New York , NY
review rating Aplus service
Felt impelled to write this review as too many times people and businesses don't receive the credit they deserve. My Mitsubishi Outlander was having window problems and it was discovered it needed some sort of assembly.Thinking to myself"great" this should be fun getting this fixed because of my past experience getting parts.Went to Midas where Rocky and staff were both professional and sincere.Had the part ordered and window fixed in amazingly a short period of time.HIGHLY recommend this shop to anyone,couldn't be more pleased with the quality of service and professional attitude I was shown

Watertown, NY
review rating Helped me out
I am traveling cross country towing my 5th wheel with my Ford F-250 truck. I had installed oversized mud flaps to keep from chipping the front of the RV. One of the mud flaps had come loose from its bracket and was flopping around. I was afraid I would lose it. Rocky Dunn at the Watertown Midas shop on ******* Street jumped right in and helped me out when I stopped by their place. One of his guys improvised a hookup with zip ties and I was out in minutes. And, they did not charge me. That is what I call "good old fashioned customer service." Thanks Rocky.

Watertown, NY
review rating great service
Great staff very professional they diagnosed the problem with my expedition when other places wouldn't even touch it . they saved me a lot of money by just not throwing parts at it.thank you very much we will be back and recommend this place to everyone.

watertown , NY
review rating Great Service
Military friendly, along with all around genuine care for you and your vehicle. Quality service every time. I have spent more than $1000 and appreciate all they do. Everything works great!

Watertown, NY
review rating Great customer service!
My friends and I were driving around and we noticed that our other friend had a light out so we had her pull over so that she wouldn't get a ticket. A guy in a car pulled over and asked if we needed assistance and he said his name was Rocky and he worked for Midas. He taught us about a loose connection in her vehicle and that's why her light went out.I have already recommended Midas to my friends because of Rocky's very professional and friendly service!

Watertown, NY
review rating OUTSTANDING SHOP!
I have worked at a Midas in the past, so when I moved to this area I thought I would give them a shot. Thinking this is a Military town they look for Soldiers and how to get our money. This shop looks to take care of everybody. Their work is top notch, and ANY time I need something done that is above my ability's, Rocky is the ONLY person I call to work on my vehicles. So happy to find this shop, almost feels like home.

Watertown, NY
review rating A MILLION thanks!
I just wanted to say THANK YOU, again! The guys at this shop really saved my day. I was to return to Florida that night to make it home for a friend's funeral and my car overheated,and would not hold water. It was already late in the afternoon and they were down one guy. People were lined up for service and they took me in anyway, and diagnosed and fixed my car in a very short time. The customer service is wonderful. My car ran perfect on my straight through drive home. Thanksagain!

Deltona, FL
review rating Amazing
The service and pricing were much better than any other place here in Watertown. I recommend this shop to everyone.

watertown, NY
review rating Superb Honest Service
The very best experience. Truly the most honest regarding need for repairs. My Hyundai Santa Fe dealership told me over a year ago that I needed new brakes to the tune of $900.00. I did not think there was anything wrong with them at that time. Decided to check out Midas in Watertown, NY because of great service I had received at another Midas dealer. Rockie did a complete brake check and advised me that there was still half life left on the pads. HIGHLY RECOMMEND THIS LOCATION!

Arnprior, ON
review rating almost jipped!!!
I came to this store for a second opinion bc i was told things about my car that id never heard mainly bc im very good on scheduled oil changes and basic maintenance. Long story short company Z said my car was severely damaged and would cost hundreds of dollars and hours of labor. I went to Midas Watertown and they assured me my car was was fine and the minor repair my car did need was very reasonable and was done including an oil change and 3rd NY state inspection(as company Z had already done 2 and failed my car each time) in ONE HR! I was almost jipped! The staff were honest and very helpful and i am beyond satisfied with their work and company integrity!

Watertown, NY-US
review rating Excellent service
I was having issues with a misfire in my ram 1500 after receiving a mileage service from another shop. I explained my issues and concerns to the service manager and mechanics, and told them the trouble codes I was receiving from my computer. This establishment was very knowledgeable in diagnosing a vehicle and providing the proper care to the vehicle. This is not a trial and error place. They took the time to brief me every step of the way while determining the root issue. Truck runs great, recommend this place to anyone around the ft drum

Carthage, NY
review rating Stayed open late to help
These guys are stand up kinda guys. Had the best experience here with both visits. They stand behind their work and they work to bring you the most value for your buck. I would have my wife or teenaged driver go to them if I was not in town. Pretty refreshing to have honest guys working on my cars.

watertown, NY
review rating Excellent Service* Military Friendly*
I went to a local dealership for state inspection on my vehicle and was told that they could only pass it after we would need to spend 1400 dollars on tires and brakes* Called this location and spoke with Rocky and he told me it to bring it in and they would take a look at it* My vehicle passed the state inspection with no needed repairs* I am so glad to see that these guys were so professional*honest and not trying to gouge military families* I will send every one we know to this location*

Watertown, NY
review rating Great Customer Service
The customer service at this Midas store is the best I've ever experienced with any auto facility. They have never tried to up-sell me on products or services that I don't need, and have always been very straightforward on what *actually* needs to be done. As someone who admittedly knows little about cars, it's nice not to have that fact taken advantage of. Any issues I have had with the repairs done to my vehicle were not the fault of the store or the staff, and were resolved in a timely manner.

Watertown, NY
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