Owner has good customer service skills. This is not my first visit. Each time I witness that he is greeted by return customers that show confidence in his team to treat them right.
Work was done without a formal appointment, quickly and efficiently.
A great hometown run shop
Fast, efficient service with good advice and a smile.
I have several vehicles that use this shop, a company fleet, and Ed takes excellent care of us
Very friendly staff . Work was done quickly and carefully.
I was very satisfied with the service price and experience. Thanks for the great service
Always polite and efficient.
Excellent service after my tardiness showing up on time
Friendly efficient caring staff
Great service. Owner knows his stuff. Always friendly
I will feel better if the cost of the services were cheaper. But the quality of work and professionalism was perfect
My car broke down in New Mina’s . They took me in checked my car replaced the battery . I was back on the road in less than an hour .
Do not touch someone’s tire pressure without asking!! I had to go somewhere else to get it fixed! Also 111$ for an oil change on a 2015 honda civic is outrageous!!! I wish I was told the cost before it was completed!!! Due to my appearance, I highly suspect it was due to discrimination, unless Midas actually charging $111 for every single oil change!!!
Extremely accommodating. First, a call back to confirm appt. Then called to add on a service for same day (oil change) and it was accepted with no problem. Quote was accurate, service was prompt. Professional and courteous staff. Quality customer service.
Always great to deal with
Staff were very friendly. They were extremely professional.
Here it is again if you wanted to use it I would just like to let everyone know about the amazing service I received at Midas this weekend. Long story short - 3 hours from home, blew out my tire…Midas didn’t have the exact tire I needed. Irene at Midas drove to another store and got a new tire for me and they squeezed me in and fixed my tire. They were only open Sat from 8-12 but they fixed it and I’m so appreciative! Amazing service and people! Thank you so much Ed and Irene!
Perfect, everyone was courteous and professional as well as time efficient. Thanks.
I was quoted $80 taxes in, was charged $130
Everything went according to plan, and they were able to avoid needing to replace one of the expensive parts, which saved me lots of money.
The staff was prepared and friendly. They explained everything and gave me the price before starting the repairs. They also explained everything that was done to the truck.
Ed always Does A great job ,
Consistent good service with honest pricing and friendly approachable staff
I made my appointment online, received a telephone call in a timely manner. On location the representative was very pleasant, and the wait time was good.
I have had a headlight problem with my vehicle. After paying $258 in Dec, I received an estimate of $1,552 to completely replace the front passenger headlight on my 2016 Tucson. Ed at New Minas Midas fixed it for $48 plus tax. Living on a disability cheque and getting ripped off by my local dealership lead me to Midas for a 2nd opinion. Best decision I ever made!
Ed, Irene, Scott and their mechanics always provide the very best service. I have been using Midas New Minas as my service centre of choice since 2016 and I would never consider going somewhere else.
The customer service was outstanding and I booked this appointment at the last minute, online and was notified in 10 minutes, online that I could get the oil change in an hour. The customer service person was very informative in all matters of mechanics when we were just talking about vehicles during the visit. There were four other people in the waiting room and he took the time to ensure he had communication with all the customers.
The clerk was so friendly. I know they were short staffed, but they still made the effort to explain everything to me - they also did an incredibly good and efficient job. What more could I ask for? :)
The price I paid for what was done to the car, i was very pleased with the price. Considering that I had oil change done and also four tire installed and put on rims. They did such a good job.
Checked what I needed and gave me an estimate for main repair required. Booked me an appointment to fix needed repairs as early as possible.
Always great service and will fix an emergency issue with no appt. Always great costumer service and friendly
The customer service was great, wonderful communication and explanation of what needed to be done. Prompt communication when additional issues were discovered. The owner even lent me his vehicle to get things done while he worked on my vehicle. Overall, a great and honest experience.
Excellent service, very quickly diagnosed and repaired my vehicle.
Friendly staff. Minimal wait times. Cleanliness of waiting area. Overall tremendous customer service.
Ed has always been extremely helpful, explains things clearly, and keeps me informed of the repair process. We dealt with our third party warranty company, and he was a great help in communicating with that company. He repaired my car the moment the replacement part arrived from the warranty company and even fixed a dead lightbulb asap when I said I’d be on my way to pick up the car.
Easy to deal with, clean store friendly staff and quick
Easy to book a time on short notice. Staff were informative and friendly. Competitive pricing and good service.
Great service!! Friendly staff clean building
I called the day before and made the appointment and got in so quickly. I live far away and waiting a week or 2 to get my car in for service is frustrating so I choose Midas. You also have really great technicians on site that know their stuff!
Firstly, knowing I was just getting off a night shift, they rescheduled me to get right in after my shift. While there for an inspection they let me know it would not pass without a tailpipe but I had it with me. Midas welded it on and I was good to go!
The staff was friendly and efficient
Traveling through on a long retirement trip, it was important to take care of our brakes issue quickly.
Very professional and got in very quickly
I was very pleased the staff was exceptional. I do have to return to have a small problem fixed.
Friendly, courteous service. Very efficient and through.
Not only did the tech fix the problems I had but he also identified my Serpentine belt needed to be changed. It had 2 notches out of it because of a small rock that was lodged in the belt. He fixed my tire as it had a nail in it too. I’m very satisfied! Thank you!
Fast, efficient and friendly staff.
The manager (Ed) was very friendly, very helpful and knowledgeable.Expert service with a small town feel.
Got appointment short notice, service was FAST, people seemed to care about providing service. Competitor couldn’t take me for a week, for a basic evaluation. Midas took me in, found a solution for my specific very tricky problem, and made the repair at a very reasonable rate in the same afternoon appointment.
They are fantastic at the New Minas Midas! Awesome work!
Timely service. They called me when the car was complete. I was extremely impressed by the friendliness of both of the service representative.
Ed & his wife always get me in no matter how busy the are
The experience was good. Ed, the manager is a great conversationalist. We chatted in a humorous, fun way. The only drawback was the price of a simple oil change. I think the price of $110 + taxes is high. I am a veteran living on a small pension but Midas does not give veterans a discount which I think they should. 10 or 15 % would be a good gesture.
They were able to fit me in on a tight time schedule and got done what I needed to perfection, no questions asked.
I dropped in as my brakes had locked up and i had no appointment and they were fully booked. They took a quick look and fit me in and did my brakes. They explained what it would take and cost and got all the parts ready . Amazing job.
Staff always friendly Informative, the work is done with excellence
The service was quick and they were able to get me in so quickly. Way faster than when I try to schedule at other places
It was done by the time that I went to pick it up.
They were able to get me in same day, serviced my vehicle quickly and they even “quick fixed” something else that was wrong with the vehicle.
It was quick service . went for summer tire change. I was told ot take 40 minutes but got it like 20 minutes which is amazing
Very friendly and fast service. Great price on tires.
Cannot get rid of "Change Oil" light on the dash board??? Have to keep hitting OK to shut it off.
I was extremely disappointed with the cost to replace my winter tires with my summer tires!
The staff were very kind to my daughter and I while we waited.
Ed is friendly and professional. Great service.
Friendly people who are well informedPrice of tires and their qualityTimeliness of appointment and time it took for the service providedOverall pleasant experience
Friendly staff and upbeat atmosphere. Always fast and efficient. Good price and never have to wait longer than quoted. Waiting area is comfortable. Always a stress free experience.
This shop responded to my needs wthout an appointment, which was surprising, but I saw first hand that they try their best to accommodate those in need
They were friendly and took no time to do the service to my car it was extremely fast with no wait when scheduling my service and they were very helpful with answering my questions and suggesting any service that may work for any of my concerns
Oil change was convenient to vooked using online option. And called back in a timely anger to verify my appt and time I wanted . It was done on time, not running late. And didn't take longer than they quoted or cost more than quoted in the adds ans in person . Friendly customer service at desk and respectful attendant did my oil change. Great first time impression .. I will return to this location for future service
I had been having a repeat issue with the rear brakes sticking on. A different garage replaced the rotors but nothing else. The Midas shop found a mechanical fault - a crushed brake fluid hose, and were able to fix it properly.
i made a online appointment and called just to be clear about time and ect, instantly picked up, confirmed my appointment, listened to my price range, only oil change, let me know what else you can do, ( i hit a curb a few days before) this awesome lady calls me lets me know theres a bit more damage than we thought: they had a tire ( used and in good shape ! and a spare rim hanging around ) heck yato make it better, i am almost positive i was late picking my car up, snow storm was coming, the lights were turned off i didnt realize until i had left how kind light hearted they all were just chilling until going home, not angry at me for being late hard to find service like this!!
I appreciated how quickly I was able to make an appointment. Everyone there was very friendly. The wait wasn't very long, the price was good, and I appreciated that they topped up my window washer fluid and put air in my tires!
Great service and great professional staff there. My first time there. Will definitely go back
Very friendly customer service .
Good service,friendly staff
Service was quick and easy to schedule.
Quick same day service. They topped up my windshield washer at no charge, without being asked, amazing customer service. It is the small things that make the big differences.
How come three weeks ago when I brought my civic in it was 82$ to take 8 tires off the rims and install 4. Now I brought my Mazda 3 in and it was 96$ just to put 4 tires on. I no inflation but this is not fair as I’ve been bringing my vehicle strictly to you guys. Either then the price I book app online so very easy. You guys so quick clean work, we’re done in no time and also loved all your Xmas ornaments and your tree. Beautiful shop but way to expensive.
I had an issue, they were helpful right from the first call. The pickup and drop off service is extremely helpful for my situation with my wife's work schedule.
Booked online, accurate quote, had A courtesy car for me to take. Quick and efficiest.
I like it as its a small family run company. They are extremely helpful and knowledgeable, plus it's close to home for me.
Been dealing with Ed at New Minas Midas for years, always provides top notch service.
I have been going to Midas for the last 3 or 4 years to have my oil changed. Booking an appointment is very easy on their website, it allows me to choose a time that is convenient for me instead of them telling me a time. I waited while the oil was being changed, in a nice clean waiting area that had Halloween decoration up which my son liked. I think I may have waited about 30 minutes which in my opinion was appropriate, they took it in right after I handed over the keys. The price was a bit higher then the last one however I expected that as is the way with many other things. I will continue to come back.
(Continued), without being notified, crew changed cabin air filter and told me the noise was fixed. The noise was not fixed and I just had that filter changed 3 weeks ago so the old filter which was thrown out cost me $35 and this air filter plus labour, I basically threw away $100.00. I also didn’t even get called when my truck was done. I just happened to come back and it was done.
On time and reasonable pricing. Friendly staff
Got in quickly, got out promptly, work done well
it was easy. I called and there was an appointment that day. I dropped my car off for the afternoon and picked it up with no issues.
Have been dealing with Ed at New Minas Midas for years, he always goes out of his way to look after me.
Great communication and service
As a fleet manager, Midas New Minas make it easy for me to call, book and appointment and pay for the services. I need more of that.
After calling they gave me a same day appointment along with a free inspection and quote with detailed explaination on a repair. When I decided to proceed with the repair I asked them to check the brakes, they did so at no charge, along with a suspension inspection and filled my tires to the proper level, all done when I asked for and matched the repair quote to the penny. Above and beyond customer service seems to be just another day at the office for this location. Very impressed with my first visit here. Sam Mills
Excellent service, fair pricing. Needed a tie rod end for inspection and we’re able to accommodate me right then! As a female customer I never worry about being taken advantage of at this store!
Always highly satisfied. Extremely pleasant
Explained clearly the problem and showed us how it needed to be fixed. Explained the pricing and why it was priced as it was. Did the service in a timely manner
Great customer service team and knowledgeable technicians. Things explained clearly to me.
Everything was explained clearly and pricing was accurate. Believed in honesty of the services being provided.
Guys were very friendly and talked to me about some other things I have to do with my vehicle. Will be back to get my brakes done and my bump stops out on my jeep!
ED & his Wife are amazing & so friendly , fell like I've known them for years , just reel people, & I'll be back for years to come , awesome workmanship, keep up the good work. thanks Rob Plant.
The experience was very easy, and the young man on the desk was pleasant and kind. Would definitely return!
Service is always friendly and fast.
Same day appointment. Quick and easy resolve. Simple as that.
Excellent service and they know what they are doing.
Great customer support. Owner and front clerk are great. Timely.
Even though I waited a half hour to be taken in it was a comfortable wait Nd speedy service
Got me in within a day - service was quick and everything was well done. Service staff was friendly.
The owners of this Midas location have gone far and beyond to help me with my vehicle since I moved to this province. I brought it to them at first because I had so much trouble finding anyone who understood my 'exotic' suv. Ed immediately reassured me that he knew my vehicle because he owned one too. In fact, he solved a problem I had been having for years with my Infiniti. It had left me stranded, unable to start for an unknown reason. I'd even taken it to the Infiniti dealer and after a full day, they couldn't find the cause. Ed told me to click the door locks off and on when it happened again and it would start. I didn't believe it could be this simple, but when I had to try it for the first time, it worked and has worked every time since. How many tows would that have been I wonder? I've stuck with him and his beautiful wife ever since.
I will never bring my vehicle anywhere else, I have always gotten above and beyond service from this place.
Always friendly and willing to help keep you safe on the road.
Been going to New Minas Midas for a few yrs now, very good service and friendly staff always.
Have been having a lot of little things going on with my car and they have always been able to fit me in and fix the issue. They have really great customer service on top of knowledgeable staff!!
Very pleased with service. I was in town on business usually go to home town garage. Noticed past due on oil so booked later that day. The service was quick and they tested had tire pressure and there was some issues that were corrected and informed me of
What a great job! Ed knows how to run a well-oiled machine. He and his team are effective and efficient workers. I always get the best service. He works very hard to retain satisfied customers. Thank you.
"Very pleased with the professional and quality customer service, would recommend Midas for all your vehicle maintenance."
Thanks for the fast and friendly service at an affordable price !!
"After we had a a semi-difficult situation here we did write them about the issues afterwards and they did contacted us back to have the issues resolved, they gave good service and understanding about this problem, as well as fixing the problem under discou"
So today I am terribly disappointed in the service my partner received! He had gone in only for a realignment and left with over $500 in bills because the mechanic working broke the bolt for his control arm. After this the MANAGER proceeded to tell the mec
I always get treated well at the Midas in New Minas. I know I can call Ed or Irene anytime and they will do their best to help me out. I would highly recommend the service you receive at the shop.
"As always, Ed and his team provide the best possible service and high quality work."
"Very accommodating on appointment date and time .Friendly customer service, makes a person very comfortable and a safe atmosphere while waiting . Would highly recommend ."
Got me in and out with 2 cars within 2 hours of calling. My new go to place for both rides. Reception was friendly and outgoing even though of all the covid rules
"quickly got my car in and very efficient tine wise. Called and also got my sons car in within a day, wonderful service wonderful staff."
"Ed, Irene and their staff are the best. Professional and friendly. I would recommend them to anyone.And I have to several. "
I look forward to my visits Their professional dealings with all customers is second to none
"Professional service personnel, quality service"
Fantastic service quick service thank you
"was excellent service and friendly. they got me in before my scheduled time and service was fast, courtious and not pushy. "
"Located in New Minas, Nova Scotia - the crew are friendly, date and time of service is a given- no overtime - car work done and completed to my satisfaction. Been a customer for past several years - spring and fall. "
"When technician changed oil and filter he spilled oil over valve cover and exhaust, he said he cleaned up but didn't. When driving you can smell the oil burning off the exhaust and it's very unpleasant when you stop. They have offered to do next oil change"
This was a business I had never been to before. They provided prompt and efficient service. Had me in and out within half an hour with no appointment required. Very satisfied.
"As always, wonderful, professional work with a high level of precision. I appreciate this dedicated team. Well done. "
"Ed always takes care of me when i have an issue. Great service, great prices and always honest with the price and time it will take. "
"I never go anywhere else, they are very helpful and honest about your cars needs. Very competitive pricing and you're not waiting hours like you would anywhere else. I always recommend Midas to everyone. "
I have been to this Midas twice now and have received exceptional service both times. They will be the only shop I go to from now on. Very reasonable prices.
Folks were very helpful getting me in and fixing the issue in a timely manner. Also provided me with a potential solution to another issue. Well done folks.
"Great service, attention to detail, showed me what had to be done besides oil change...Much appreciated"
I had the unfortunate experience of having my muffler fall off my car on a Friday night before a weekend camping trip. The guys there were able to fit me in on Saturday morning and had me back on the road in an hour. Could not of asked for more and would
Good Service always pleasant staff!
I like that I don't need to book way in advance.I would like it if when I ask them to check my tires that they tell me what they were at for pressure and if they had to put some air in so I know they really did it and if there is a problem to check more of
Thx folks prompt and friendly
"This visit was for a tire change and balance. I arrived on time, went into the office, where I was greeted and left keys, indicating I would like a balance as well. I then went for breakfast next door and before I was finished, the car was waiting for m"
"No problems, did a great job with little assistance! "
Excellent customer service. Very friendly staff.
"At New Minas Midas, you will get the best service available. If your vehicle is not road worthy they will not let you drive away. They will fix it or ground it. They will go out of their way to ensure you get what you need best price available or best part"
Staff was friendly and their prices were very affordable compared to other places I?ve been to. Thank you for your service
Always a painless visit at Midas.
"The mechanic and front-service staff were absolutely helpful and explained everything clearly for me as the customer. I went in with a strange rear sound and it was diagnosed as rear brake issues. Even though it was expensive, the helpfulness of the staff "
"Appointment time was 11:00 am for oil change, filters checked, tires rotated.. I was told it would be approximately 45 minutes. I left location and visited some stores and 45 minutes later, returned. My car was completed and sitting in the lot. I was"
Fixed my sons tire fast and a great price. Great customer service
"I dropped in today (March 6/19) because my driver side tail light was not working. I went in with the expectation of waiting for an opening or having to return at a later date when there was an opening, but to my surprise, a very nice gentleman working at "
"Thank you to the wonderful mechanic at Midas in New Minas, NS, who came to my rescue on Saturday, Feb 16th after they had already closed for the day. Along with many other motorists, I hit a very deep pot hole on the #101 westbound, which caused irreparab"
Always had great service here. Never overpriced and they get you in quickly when needed!
"You guys were amazing, fast, and thorough. Price was fantastic!"
In and out that day great communication
"I have been going to The New Minas, Nova Scotia Midas for years and have always felt comfortable with the services I receive here. They are always prompt with servicing as well as professional when advising me about parts and service that I require. I woul"
Only place I go . I trust them and they?re always good to me. The service is always great!
We?ve been going here since we?ve moved to valley almost 6 years ago . They?re amazing and would t go anywhere else !
"Ed and Irene Fahie run a great Midas in New Minas. If I need anything done to my older vehicle, Ed goes over and above to help me out. I really appreciate having a trustworthy place I can take my business. Thank you!"
great peopleexcellent service
Good work and good people
A fine family run business and helpful friendly staff. They explain the work that needs doing and break down the cost in a way that's easy to understand. Recommended.
excellent service and great folks to deal withhighly recommend
fixed fast and fair.Thanks
"Oil change and tire rotation,reasonable price and nice people"
These mechanics are not interested in your safety or the health of your vehicle. Only interested in money. Girlfriends car went in to get winter tires on and they found a wheel bearing needs replaced. No biggie. But they try to charge her $500 for a $300 j
Very friendly atmosphere and knowledgeable staff. I would recommend this location to others
Thought I was gonna need a lot of work done after the safety inspection. They told me what was wrong and were able to fix it quick on the spot! Very friendly group of people
"I would recommend this Midas to anyone. They were courteous, quick and very efficient."
"No hesitation bringing my van in to Ed and his team. Honest, reliable and very accommodating. "
"Ed and Irene at New Minas Midas have been our go to repair folks for some time now, not only for oil changes and such but all our maintenance. Every time we visit them we're more than happy with the service that New Minas Midas performs. The staff is profe"
Back in August I came into Midas with some major car troubles. Ed and his team fit my car in right away and took care of it. We thought that would be the end of all the problems. It wasn't. I kept coming back to Midas as they knew my car. Every time they f
"First off id like to apologize to Ed and his staff..i thought they were like all the other shops around here and didnt care, just in it for the money.i was wrong because when Ed saw what had happened he made it right and didnt try to blame me or say someon"
"Ed and his staff are absolutely wonderful. They fit me in today as a walk in when I was having car trouble and were efficient, thorough and explained everything extremely well. Very friendly and helpful. Couldn't ask for better service!"
"I ended up calling Midas because my normal mechanic was unable to an alignment for me, so i called Midas, they fit me in the next day, described everything they were doing to the car,when they did the wheel inspection, they told me about some possible othe"
