Customer Service by Chris is AWESOME
Nebo (sp?) was amazing. Can’t wait to come back.
This is my 3rd time visiting this facility and I couldn’t be happier…. The fellows there are very low key and there’s never been a hard sell I called and set up the appointment on Monday and requested the same tires I needed 3 this time and they were available to be installed on Friday when I arrived
Anibal and staff provides outstanding customer service. I have been a customer for a couple of years.
Friendly and professional staff and management, excellent and transparent mechanics and good facility
Dealt w Chris, he explained the repair perfectly, got to my vehicle promptly and got me on the road for a scheduled family vacation! Excellent throughout!
Gentleman who checked me in was courteous, clear and everything he said came true
First time there, seems like a good group. Very attentive and knowledgeable.
The problem is that you did not train your employees how to do the snap finance. It was bad
I trust the mechanics with servicing my car.
The manager Nebo was extremely helpful, professional and kind. He and his staff made me feel comfortable with the services that were needed for my vehicle. He was able to explain and show me on my vehicle the reasons why and not just tell me I needed them. Great manager and all staffed personnel the day I went stopped as my first time at this location.
Friendly staff and clean shop
I was ripped off and pressured to sign for the bill of service before they did any work to my car. I was also dissatisfied and not appreciated of the store manager throwing me on the street without my car or anywhere to go. Also I was scammed for my social security as he wanted to scam and sell me more services. I have a report filled and will be contacting a lawyer and police !!!!
Very pleased with service. Very knowledgeable people and polite
Anibal Martinez at the highland park location is a crook and a terrible person.
The reader of this must understand the following:Oil change was performed in September in a car that receives approximately 300 miles per week of usage.Upon inspecting the oil at 1500 miles, I determined there was discoloration consistent with burning.The previous oil change had been performed at 8000 miles using synthetic oil from the dealership.The current service was performed at 1700 miles using synthetic oil purchased outside of midas.The manager at my location quoted a fair price for the labor with the purchaser supplying parts and materials. The vehicle had the standard expection done during the old change process.My disappointment is with the synthetic oil being supplied by the franchise purchasing agents.I would recommend bringing your own parts if other components are treated with the same discretion.Synthetic oil exists to allow modern performing engines to go 10,000 miles plus between well changes.The oil I was given behaved in the fashion of conventional product which has not been used in over a decade.
The texting software... the other customer received photos of an issue. Great idea and highly transparant.
There was additional work proposed by the technician - I wanted to get the proposal in writing so I could digest the parts and labor costs.
Fast, efficient and great customer interaction
Stopped and without an appointment.Told by shop manager he would be able to take the car and approximately 45 minutes to an hour.Returned 1 hour later. Car was taken promptly.Well change and full inspection performed. All fluids are topped off.Service technician evaluated the car.30 minutes later back on the road feeling the car is now reliable for the next 10,000 months
I use this shop for most of my car needs. They are very good and I have never had any problems. In this case, they gone me in within a 1/2 hour of my call, took me right away, and completed within time & cost stated.
Well i like doing sevices at midas it very great place to have your sevices fast
Nothing to regret that to come over there all time
same day appointmentprompt oil changeadditional unexpected problem identified
Excellent service and value
Last minute appointment - couldn’t get one anywhere else and was pleasantly surprised
Very professional and respectful. So far, no issues. Very pleased.
Everything was explained clearly & there were no hidden fees.
Quick checking and quick completion of service!
Great communication from your entire team.
Just my light still being on has made me nervous but other than that they were quick, helpful, and did the work I needed. Relieved my stress!!
Fast service and convenient location. Good quality battery — Interstate brand.
Quick and perfect alignment service on my VW Tiguan
Great, friendly people and honest service/feedback. Store Manager is great and one of the reasons I come back.
Everything good but had to ask for the coupon should have offered it.
The staff were phenomenal; from the speed of service, to the break down of explanation of what services were recommended and why made me feel much more comfortable through the whole process and was completed super quick
The service was very good. After the tires were installed I had to go and buy a replacement lug nut. I brought the lug nut back and it was installed quickly. Well done.
I was in a pickle with a screw in my tire and they took me right away and got it done in record time saving me a delay in getting to work the next day
Higher transparency on what work will be done and what amount will be billed at the beginning of the process. I was charged for additional services that i did not ask for when i brought my vehicle in.
I appreciated Nicko’s honesty
Associate Nebo courteous and explained work to be done clearly and the reasons for it.
Nico was awesome and took care of me despite it being last minute. He’s awesome!
Fill oil above the “add” line on the dipstick, and check the level before declaring the job is complete. Then, if you under fill the oil, don’t blame the customer or come up with ridiculous explanations like more than a quart of oil must have leaked out. And don’t argue aggressively or curse at customers. That experience was a total disgrace.
Nate was very friendly and got me out quickly as I had to make a 4:00 meeting in a nearby town. He got the job done! Nice man too!
Nemo was kind and responsive. At first, Midas did not have the filter I needed but he ordered it for me, followed up with a call and I was able to finish my oil change that week.
Great communication all the way through the process.
Front office was extremely friendly and extremely courteous & professional. I was so impressed with their awareness of my vehicle's needs. I certainly will return back to this location.
It was very easy. I was happy that sales person was able to bring the price of the oil change down for me to come closer to a competitors price. Your initial pricing was around $40 higher. But we were able to get within $10 and I was happy to pay $10 more.
The manager offered to drop me off at my home while the car was serviced and he picked me up when it was done
They correctly did what I asked them to do in a timely manner and at a fair price.They were also willing to install a part I purchased on my own.
The mechanics replaced my spark plugs, and now my engine timing is off. I ended up stranded and unable to get home from work.
I was in immediate need of a new battery and they had me on my way in less than 30 minutes. My dealership couldn't look at the car for over a week. Imagine telling a customer to live with a dead battery for a week!
I'm very happy They did professional job i will coming back to them for next service
"the job was done with quickness , I was well pleased with everything I would recommend Midas"
Had flat tire and had to drive 90 miles to go see patients in a rural Indiana hospital. Had no appt and they were busy. Had me on my way in 30 minutes. Great service and empathy
"Had a brake line rupture on my way to work. Called Midas H.P. for help. They gave me the number of a tow company and were able to get to my car the same day. They pointed out where the problem was, as well as pointing out to me a few other issues with the "
"This was my first visit to Midas. I went to have the oil in my car changed. I was pleasantly surprised! First, the waiting area had comfortable upholstered chairs. I was greeted by a professional who told me how long it might take. A few minutes later he a"
I really appreciated how quick and thorough the service was and how everything was explained to me in detail.
"Tom Nedza got me out in less than 30 minutes even though I didn't have an appointment and he had quoted me 1.5 hours. Efficient and attentive and no long list of recommended nickel-and-diming add-ons, but noted everything checked out. Great - just want saf"
Break fluid change labor $80.00 took 15 min???
NEBO got me in and out quick. He?s the best if your visiting this location ask for him. He gets the job done without a doubt. Fast and easy!
Friendly staff! Professional!!!All you can ask for really.
Took my car in for a leakage of oil and the diagnostic report was that my oil leakage was a valve erosion that needed to be replaced. Two days after driving the car there was bucking and hesitation where I had to take it in for another diagnosis only to be
Quick courteous service! Made it simple and hassle free!
"This is the worst car repair shop in the area. Dishonest and incompetent staff. If you want your car fixed properly and for a fair price, this is not the place"
"The team was professional and courteous. Thanks,Bob"
Did not did it right the first time
The store is clean. The technicians are honest and the prices are fair. There were no surprises and the were able to finish the work in the time frame they promised.
"I arrived at 8:30 AM on Saturday with a very 'loud muffler' & I was out of there before 11 AM! Both Bryant Cabrera, the manager, & his associate, Anibal, were most helpful - would definitely recommend them to others & will return myself!Thanks so much, Br"
seamless transaction - They installed the tires I'd ordered and got me back on the road quickly.
"We have been using a Midas in Chicago for the last 15 years and really enjoyed our experience. We moved to the north suburbs and my wife got a recent service. Brian or Bryant (not sure what his name was, took advantage of her and her lack of car knowledge."
"Brian at the Highland Park location was wonderful -- he graciously filled my tires and explained why I had low tire pressure. He couldn't have been nicer or more helpful.Thanks, Brian and Midas!"
"Thank you, Bryant, Josh and Steve for your awesome customer service, honesty and expertise. My family feels safe knowing you service our vehicle ensuring the safest and most dependable travel. We can not recommend you enough! "
Great service and very friendly.
"Big job out of the ordinary, done on time and within estimate."
"My family has three cars that we have serviced at Midas in Highland Park. Bryant and the team are great - whether its just mounting a tire, oil change or a more major repair - they have been great time and again - we've been using them for over five years"
I bring several different fleet cars in for service and they get me in and out in a timely matter. If there are any issues Bryant?s explanation is very clear.Bryant and Brenden are great!
"I took my car to Midas, and although I get my Rav4 serviced in a timely fashion, I felt that the mechanic did not communicate the issues my car had properly. It almost seemed like he used mechanic-specific language that I would not understand in order to c"
This is great My Midas shop gladly took my coupon from my phone! Awesome
Good work. Pointed out air filter needs. Unfortunately out of stock.
I lived in Northbrook for 25 years. We had all our cars serviced at Highland Park Midas. Ever since the store manager was transferred to another store the pricing and push for extra work has gone up and not a good experience. Even some attitude I don?t a
This was our first time appointment w Midas for an oil change. We made an attempt to make the appointment online with your promise we will get an appointment confirmation within 30 minutes. We never heard back from you and had to follow up with a phone cal
good shop will return in the future.
I was able to get in for an oil change same day and the job was done efficiently.
Been taking my cars there for several years. They are fair, up front and accommodating when they are able. Nice people to do business with!
"Brian, the Manager, was very helpful and patient in helping me to understand an expensive repair! I left the shop feeling fully confident that I had made the right choice. Tom, who assisted me on the previous day was also very polite. I plan to be a repeat"
friendly, quick, and efficient.
I've been taking my car to Midas for many years and found their service and prices to be good. Use a coupon! However, I just noticed that I had my rotars replaced in December, 2017. At my 4/28 appointment, I was told the rotars were bad and needed to be replaced. I have located the paperwork, and knowing Midas, and their lifetime brake guarantee, I know they will make sure I get a refund for the recent brake work. Moral of the story.....KEEP your service records! (I'm glad I did!)
they were fast and professional
Had my brakes replaced. Awesome service. I'm going to bring my car back for other repairs when needed.
"Ray, Bryant, Steve, and the whole crew always take the time to listen to my concern, give me the service I need w/o trying to sell me on things I don't need, and never EVER talk to me with condescension. I'm a customer of this Midas for life."
This place is the worst. They broke my tire sensor and put a new one on and couldnt even calibrate it. They wasted about 3 hours of my time. The manager Ray is the rudest. I will never use this shop again.
