I am a little concerned why I was told I needed a new air filter last August, which I turned down, but then 5,000 miles later when I am expecting to be told the same thing, I am told the air filter is fine. How can it be fine 5,000 miles later if it needed to be changed last time. I would like to trust that i am not being sold things I don't need.
Great helpful friendly communication
focus more on meeting my desired goals instead of being obvious that the up sell is the main objective
Great communication throughout the process
I was not expecting to spend $1000 to have brakes and rotors replaced… and was told that one of my calipers seized up on me. I really had no choice but to have it replaced.
The online scheduling did not work. Mad an appointment at 2:00 called at 3:30 it still had not been seen yet. They did get it done by 5:00.
The gentleman was very professional and explained things thoroughly.
Cody did a really professional job getting my service done The tech was outstanding.
Kraig went out of his way to make sure I got my vehicle back the same day
Check in was great, friendly, comments oof their recommendations for some needs of my car in the future that the shop is capable of doing for me. I appreciated that.
My sales clerk was amazing and very helpful. Also the person I she with on the phone to set up appointment was extremely helpful
Your team was very professional and knowledgeable. Original wait time after my diagnosis was for about 75-90 minutes, so I waited. Service took +2 hours longer. I don’t believe it was your team’s fault as the wrong parts were delivered by your vendor and had to be reordered but I would have made other arrangements if I had known it would end up taking this long. I don’t get many days off and I spent 5 hours at Midas. Otherwise you have a sharp team there and I was able to enjoy a burger cooked up by a team member.
They were prompt, articulate, and gave me a printout of suggestions to take with me. I WILL use them again.Steph Noyes
Great experience! The gentleman at the counter was very friendly and helpful! I love and trust coming here!
The customer service there was wonderful and I would recommend it to anyone. They did my inspection of my brakes and let me know about when they may need done. And also let me know what issues could be fixed at that time! Great!!
They showed me how to reset the tire pressure gage in my Vw Jetta-nobody in the last 3 yesrs other than the VW dealer knew how to do this!
Very friendly, patient, and explained everything in detail including the price. I did not have an appointment but I did not have to wait, they got me in and on my way within an hour. Great customer service!!
The man assisting was very friendly and my car was done early
professional quick and let me know whats wrong in a timely manner
I called Midas around 3pm and was able to get an appointment same day for an hour later. Customer service was excellent and prices were given so I wouldn't be surprised before any service was done. 10/10
Depending on the service needed
Been bringing cars here for decades.. will find another shop at this point.. no trust
Overcharged and waited way too long. I was told I'd be I'd wait 3 hours and I ended up waiting over4
Service was what I expected and what was needed
Great customer service! Thank you for your service.
The customer service was fast and friendly
The service manager was very friendly and helpful. I appreciated that I brought my vehicle in for just an alignment, that they also did an inspection. Got more than I intended.
The service experience I got was wonderful. The helpfulness I got was beyond amazing, they finished my car fast and was thorough. Got my car back and was beyond happy with the results
Fast confirmation from online appt request. Quick move to lift upon arrival. Ool change and tire rotation completed in 40 minutes. Could clearly see work progress from waiting area. Tech paid attention to detail. Reset oil change light and torxed lug nuts correctly. Best coupon price in area.
I have been coming here for years. They are always fair and do great work.
I was in for major mechanical work. Kraig and Jason went above and beyond to get me back on the road. They worked with my aftermarket warranty, and I had an stress-free experience.
Great customer service very friendly and personable! Fast service, good explanation as to what was done.
Gregg took the time to explain everything in detail to me and was extremely helpful in suggesting items needed for my car.
I was told issue was repaired. The next day sams issue occurred again. The bill was over a$1000 and problem not solved
The associate was very clear on how long my service would take and extremely polite.
Craig was very helpful throughout the entire process!!
Jesse went above and beyond to make sure I was taken care of while my brakes took a day longer than expected. I’m new to the area, and didn’t know anyone for rides, plus was over 30 minutes away from the store in a campground.
Service and job was done fast so I was back on the road
Nice guys, communication was good. Not pushy but let you know what options you have.
Made an appointment. When I showed up they didn't have my appointment. Had to schedule again.
The customer service and the timeliness of the service was amazing. I was in and out and kept going with my daily routine. Price was kinda high looking for a cheaper rate but I understand that the business aspect. But im grateful to have this first experience
Got my car in right away, and found the problem and took care of it. Saved my motor from being damaged because of the other place we had change our oil and cracked the oil filter I drove from Colby KS to Topeka and was just lucky I didn’t ruin my motor.
Do what customers need done quit finding excuses to get out of working on vehicles
Extend the labor warranty or make exceptions for specific situations. Needing to replace my front brakes and rotors every 6 months since getting replaced is not and ideal situation. I feel as though I had to pay for installation on a faulty product because I came in 3 weeks after the labor warranty expired.
Adam and the crew did a great job. I was in and out very quickly and the job was well done.
Reimburse full payment I had to pay to get transmission fixed. Reimburse 1887.48, midas only pd 1/2 of the cost for my transmission when they were at fault for the breakage of the transmission. Remove my information from all of your records
I used to go to Jiffy Lube. But they damaged a speed sensor on my 98 Cavalier. So I decided to switch to Midas and the rest is history. Midas really takes care of all me needs. Thanks to Adam and crew.
Outstanding customer service
My car was having trouble with getting up so I made an appointment to get a transmission flush and so far my car has been running way better .
Adam was the guy who helped me he was very nice and had great customer service and explained everything and it was the same price as he said on the phone which was very nice.
All of the associates were very professional, courteous and made me a priority
Made apt on line to ck brakes. Tec called to confirm apt. When I arrived he had scheduled oil change…not brakes. After about 5 minutes of discussion he admitted he made a mistake but cldnt ck my brakes as they were booked. Had to come back at 1. Didn’t even have my car n shop 10 minutes when he told me they were good. Initially he told me it wld take an hour. Concerned they weren’t ckd properly.
It’s not really the shop’s fault, but I don’t like being tried to be up sold. I just want my oil changed. I was surprised the price was $100 for an oil change.
Your technicians rotated my tires. They did something to my tire pressure monitoring system and did not reset it properly. When I brought it to their attention they said it wasn’t their problem. Now I have to go to the dealership to fix a problem I didn’t have before I went to Midas.
Clean store and great customer service
Very good customer service the clerk went above & beyond to help me out
They were just so friendly and got the job done fast. In and out in about 20ish minutes. Good quality as well
Everyone was friendly. I was told upfront what was the problem and price.
Call was return in a timely manner with what was need done on the vehicle. Suggestions and discounts were discussed so informed decision could be made.Maintenance was completed so vehicle could be picked up the same day.
The vehicle inspection appeared thorough, but shortly after leaving I heard noise when applying brakes. Seems they didn’t notice small rocks in disk brake covers (if they did notice they didn’t remove).
Front desk person was nice and did a great job explaining what was going on with my vehicle. Even let me know I could come in early for service since they had a cancellation. The place was clean and quiet. E try one was kinda and the time for my oil change was very quick. Faster than I had intended and they also put air my tires. Fave me all the adequate information of needs for future service.
The associate took me in the garaage to show me why they could not perform an alignment.
They were able to get me in without an appointment which was great. They took care of my service very quickly and had me on my way. Being able to get the service done before my trip was quite the relief!
Quick and easy service at a honest price with great customer service that I can't complain about. I really enjoyed my experience their.
They finished it as quickly as they could, without sacrificing quality.
Fast, kind, reasonably priced.
Great customer serviceWas kept informed
Very nice and great service, will be returning !
Staff was extremely helpful able to work in my unscheduled visit.
Adam and the other gentleman that helped me out were very nice and helpful!!
Cody was super. Needed a flat repaired on a vacation and we didn’t know where to go. We chose the right place!
Adam was very knowledgeable and helpful.
Tech that did the exhaust work was top notch. Good conversation during the wait with front guy made me comfortable and boosted the overall experience. Jeep needed a muffler, you guys had a better price by about $30 and the work was great.Much thx.
The associate was nice. Waiting area clean and pleasant.
Tbe sales reps were very professional and explained everything really well
The scheduled appt time was met. Customer service was excellent. Clean environment, requested a oil change and the change oil light went off in my car.
The staff was great and helped me with pricing for other stuff I need done in the future and overall they were very friendly
Requested an appointment, obtained it in twenty minutes, twenty minutes later I arrived for my appointment, and was down the road I another twenty. Pricing and explanation were overshadowed only by my satisfaction with the experience as a whole.
They are always so nice, and always get the job done correctly. I also like how they understand when I say I won’t be able to afford anything extra that might need done so they don’t even bother calling me and stressing me about it lol, thank you guys you’re appreciated.
Ryan and the crew were very knowledgeable and helpful.
I called to see if I could get in to have a tire repaired. I was very impressed with the awesome customer service I received from Adam. He told me I could get in quickly and that expectation was met.
Visit was easy very speedy and done professionally, every member of staff was engaging very informative and peronable6
Ryan and Adam were the associates that I spoke with to create and complete my appointment. They are always extremely helpful in explaining service details and how to assist for any future vehicle maintenance.
Ryan, Junior and Adam are all super great!! They make you feel welcome and genuinely want to help. Junior is the best mechanic ever! Everyone there deserves a pizza party!
Adam explained everything & did what he said he would. All the other managers were great. Very friendly and knowledgeable. I tried to respond earlier but I’m computer challenged. Dan
After finding out that the last oil service I received from Walmart tire lube and express they stripped the drain plug and didn't tell me about it. I was glad and relieved that the tech at midas relayed the options to me on fixing the problem.
They continued to look untilt hey found the problem and made my family safe. They explained everything. I would go back in a heart beat. Thank you so much.
Excellent service and friendly.
Being a female I usually am treated like a low class person when I need anything done to my car, but at Midas I am always treated with respect.
Explanation of what my car needed was explained and the cost was great!
The mechanic gave me detailed information on what improvements I could make to my vehicle. I was very happy with his instructions.
I have been coming to this Midas for years. I have always been treated well. They let me know about issues relating to my automobiles needs. Very fair and all the alternatives.
The sales associates were friendly and helped me diagnose an on going issue with my car. They were able to provide multiple options and solutions to fix the issue.
Adam was detailed, patient, and friendly. Also my car is driving great!
Very friendly staff got my car done in a very timely manner. Explain to me what needed done and the cost of the services. Very good service very happy of the services I received. Thanks Midas for a job well done. I will be back.
They answered all of my questions and did a great job. They were also very knowledgeable.
Everything went good. Answer all me questions. Got me in and out fast. Let me know what was going on with my car.
Appt was approved several hours before the appt time and was called an hour after I dropped my car off to tell me they didn’t have the parts to complete the work.
Ryan and his crew are very friendly and knowledgeable about their products and services.
The Topeka Midas team is always accommodating to assist with our family vehicles. They go above and beyond to not only diagnosis the issue but provide detailed recommendations on how to improve the quality of life for our vehicles. We really appreciate their dedication and service!
Adam and the team took great care of me and my unique situation with my wheels and tires. They always explain everything to me and don't try to add on a bunch of repairs that aren't needed.
Appointment was on time. In and out in under 45 minutes. Tires rotated. Reviewed any problem areas. I had the filter ordered online that was suggested. Exactly what I needed, when I needed it. I will return soon to get the serpentine belt replaced.
Serviced only what I wanted with no complaints
They were very honest and didn’t try to persuade me to get any services that I really didn’t need, and they explained the minor problem they did see very well.
They take care of their customers. Prices are a bit high. Topeka, KS location deserves to have pizza delivered for all the guys
Professional staff all around. They treat customers with respect. Ryan and Junior are very knowledgeable and take time to explain things well.
My vehicle was making rattling noises under the hood so I took in for an oil change and inspection. The inspection came back with a checklist of pricey tasks and they said that my belts and parts in the hood looked like they were in tight. I couldn't affor
The Cashier was very unprofessional He didn?t explain anything about my oil change ..Didn?t every thing was fine tire pressure etc!! Just wanted me to pay and that was it . I suggest that he explains the receipt and what the mechanic did to my car as an o
Midas is good as they show you what is wrong on your car only if needed. GREAT for women like meThanks Midas
"Very professional and let you know, what they are doing to your vehicle. I will be back."
U guys were awesome thanks
Thank you for the help and great service
Great advice and help! Thank you Robb!
They were so helpful last time I went in to get my car serviced. 10/10 would recommend
In all the years I've been alive I have never witnessed the super-awesome customer service I received from Ryan today. I am from the old school where people interacted with one another. Ryan is a prime example of being professional and being able to inte
"Great service, gave knowledgeable advice on maintaining the car. Finished service quickly and professionally."
"Stopped at Midas, because they were the only ones available on a Saturday. Rob ran a diagnostic on my truck, we discussed the problem and the estimate to fix it. Wasn't able to get it done that day, but plan to schedule an appointment soon to complete that"
"Tried to sell me extra random things the minute I walked in. I would never bring my car here again. They quoted my fix at 1,200 and I?m getting it fixed elsewhere for 300. Not to mention they acted as though my problem was urgent and it is not."
The front desk guy I spoke to was super nice? they changed my oil?. I explained the issues with how my car is idling hard and lags at time when accelerating?. They didn?t know what the issue was and said maybe I should take it to Ford?. I spent 188 dollar
"I paid $60 dollars for an AC diagnostic. I already know it?s broken, no cold air is coming out. Waste of time and money.Ask them to release the emergency water from my car, refused to help, wanted me to pay $1000. I just didn?t want my car to rust, and the"
"Quick, easy, and Courteous. The guys did a great job. I got there a few minutes early and they got me right in, even before my scheduled time. Would recommend. Will return."
I?ve had many vehicles worked on here over a period of 15 years and have received great service each time.
Professional and convenient.
Great guys and great service...
I took my car there for the first time. I had an appointment and they got my car back on time. They were very friendly and did a great job. I got an oil and filter change and they also changed my air filter. I will go there again.
I was in and out in 30min
"Friendly, courteous and did the job in a timely manner. "
"The Midas store in Topeka supplied both knowledgeable mechanics and techs, but also outstanding customer service. From the moment I walked in the door, their willingness to help and answer questions was first rate. Diagnostic of the problem and an explanat"
"I sent my 18yr old kid to inquire about brake pads on his new used car. I know pads need replaced. I had his car inspected before we bought it less than 3 weeks ago. His tires have more than 75% tread on them, also his rotors are absolutely not in need of "
Kicking myself for not getting the name of the gentleman who helped me on Saturday.....and hopefully not only he but also Midas Corporate sees this review!!!! I was in Topeka for a wedding this weekend. I had a totally unexpected alternator issue and i
"This was my first visit with Midas. The staff were very nice and professional and did the repairs needed in a timely manner. However, I feel the prices (as with most national chain stores) were vastly overpriced. But, due to the severity of my problem, "
All service reps were very helpful and gave me good advice concerning my 1986 Chevy truck. I appreciated the time and effort to get my vehicle in a little better shape with the oil change. I appreciate the professional and friendly service.Mrs. Leo Bronson
Quick to get me in and aligned the vehicle well.
"I thought the service was good, but the pricing is out of sync with what other full service stations are charging. $80 for a synthetic oil change is about 40% higher than the going rate at other places. "
Found they could not due work and didnt charge for their time
i will never come back or will i recomend your shop to amyone.
Was very impressed with general appearance on entering store. Staff were timely with servicing my vehicle. Very knowledgeable about my car and offered me suggestions that were related to servicing my vehicle. The staff were pleasant and quick to respond to
Found out what we needed to know!
I would not refer anyone to Midas. I have spent 2300. dollar andthey refuse to fix theproblem. You will be hearing from the AG office.
I love the service I get from the Midas in Topeka. They are always friendly and helpful.
Was fast and friendly would recommend everyone to get a oil change from here
I must say i thought this company would be my service store but since my last encounter i mist say this store has poor customer service when it comes to notifing the customer that they appointment will not be honored due to being backed up! i waited all d
Will be looking for another service provider.
Fast, friendly service! I drive for Uber and Lyft so I needed it done fast so I could get back to work!
Definitely willing to work with the customer, also quick to get you back on your way. Thanks Midas
I took my car to Midas to see why my air was blowing hot. Now nothing blows out my vents at all
Made an appointment the work was accomplished no muss, no fussHappy camper.
Fast service. No waiting.
Good customer service and had a shuttle around town
Really came through when my muffler fell off. They scheduled a time, and their work was on time, on price, and done well. Good people to work on your vehicles
Great service as always. Always made my appointment online and then get email confirmations so I know the time to bring the car in.
I was taking a trip and needed my car checked out so I called Midas And they did it for free! Very good customer service! Thank you!
Expert service. Courteous staff. A great experience.
Excellent service, they go my car going in a short amount of time
Service was quick and professional
"I drive a 1993 Nissan Sentra with mileage of over 300,000. Everyone at Midas respects my car and respects my love for my car. They are straightforward with me and always take excellent care of my Nissan, whether it's an oil change or more involved repair."
"The folks where very good to work with and personable. Also took time to review any issues needing to be addressed clearly and calmly. Appreciated the way things were done. Good group, will definitely be back. Thanks!"
Everything went great! Great service!
"I own a very ""well-loved"" '97 Plymouth Breeze. I started having issues with my steering, and it was growing exponentially worse. It got to the point where it was a serious workout and slightly scary experience to turn the wheel while I was driving. Jerry, "
"I was surprised to see an all new staff, I didn't recognize anyone there, but they did my repair very quickly, made me feel more than welcome, and charged me a very good price for a complicated repair. This is what the old staff had always done for me so t"
