The location was having something done to the roof and there was "ceiling" all over the bays on the ground and all over a chair in the waiting room. The guy who changed my oil left my seat position how he changed it and left greasy fingerprints all over the door of my truck. Just didn't feel comfortable there. Will probably seek another location or business with a cleaner waiting room and employee protocol.
Ron and the rest of the team there is amazing. They do such great work and are so nice. If I have a question about anything they will break it down till I understand. I’m not a car person and usually shops will take advantage of that. They don’t with me. I now only trust them with my car. My car only goes there if it needs anything.
Friendly and prompt service
I paid off my car and ended up having some pretty serious damage just days later. In this difficult time, I was overwhelmed by how friendly and empathetic that the staff was. I can honestly say that I have never dealt with a shop that was so apt when it comes to customer service. I appreciated how well my concerns were handled, effectively and efficiently.
Been come to you guy for years we always get great service and the guys are very friendly
Been using this location for years and always satisfied
Great and Friendly Customer Service- easy scheduling online
Convenience courtesy honesty integrity
The status of my AC was well-communicated, service was expedient, and the cost was quite competitive. Overall, it was a very pleasant experience.
Customer service was great
The service guys were very friendly and helpful, the man working on our car took me into the shop and asked questions regarding my vehicle and what needed to be done so I really appreciated that showed he cared about what he does
The technician missed the fact the backplate was to be installed before the hub. He pressed the hub in and then realized he was missing the backplate. The bearing is ruined if the hub is removed.
Communicate a little better with customers. I got talked into buying the two to three-year package on wheel alignments and if I go and every time I don’t need a wheel alignment is going to seem suspicious.
Very friendly service. Communicated well with options, service requirements, and progress updates. Very quick service. Very easy scheduling process.
Oil change and tire rotation was fast and the guys were awesome! I had them weld an exhaust tip on my car and they immediately fit me in on their busy schedule, these really care to make your experience a great one. Thanks to the guys at this location, especially Justin.😎
Amazing job with evaluating issue related to cars needs.
I have been coming to this Midas for many years, and seen a few managers and they all have been very helpful and knowledgeable. They are always very close to the estimate and very professional. The best auto repair facility I have been to. I recommend them to anyone. My daughter and son-in law go there also. Keep up the good work. I will continue to go to this Midas.
Friendly customers service, quick service, informative of what else I need done for my car. Easy to schedule and appointment. Offered savings with an online coupon. I love my Midas guys!
Everything was done well in a timely manner. I was even advised that the tire rotation I requested was not necessary due to the amount of tread on the tires. I will do it next time, if needed. The people are super friendly.
Ease of repair and transaction. They came and picked me up to get the vehicle, much appreciated.
Everything went well I was able to get this done in a timely manner. The communication on what was done and the place was clean and presentable for an auto shop.
Schedule a appointment to have a wire harness put in. Told me to bring it in, and drop it off. Then later was told they would have to order it and would take an additional 3 days. Then when they got it the second time. Was told it would take all day to run the wiring. From what I seen this process should have taken just a couple hours, but in fact I dropped it off the night before and did not get it back till closing the next day.
Just satisfied with whole experience
Professionalism of the staff
They addressed and fixed the problem.
They were polite they helped me out very well told me how long it will be and it actually took that time and they were professional
Mechanic takes truck for a test drive, comes back and notifies the manager that the rear brakes were smoking. Manager goes out to check the truck out and comes notifying me of the problem and tell me thaat something is sticking and that I needed to get checked out ASAP because it is dangerous. I step into the truck, start it up and noticed that the EMERGENCY BRAKE was engaged this whole time that it was being test driven. So yes the rear brake WILL SMOKE. Told the manager and he just said he was sorry about it.
They were honest, and guided me through the process, and I could trust them. I never felt like I was being “fooled” they made sure I understood what was going on and why and that I had buy in
We were charged for a service that we did not request and was not necessary. We were not asked to okay the work prior to it being done.
Front desk CSR was nice. The technician however apparently thought it was alright to lie about my tire rotation. He reset my tire maintenance light and changed the oil. He didn’t think I was smart enough to know he didn’t do what was paid for. Problem with that I have a center piece on my wheels that doesn’t remove when taking the tire off and it was still in the same spot as it was when the tech said he preformed said services that were on the work order and My receipt. No, he reset the light and didn’t do his job. I know my car, and by no means am I ignorant when it comes to vehicles. Shame on y’all for thinking I wouldn’t notice. That tech shouldn’t have a job, and the fact I had to come back a second time to have it actually done is ridiculous. So two trips to complete very basic maintenance.
Lock car when done and placing it out side. Dont put old broken part leaking fluid in a box and put on uphostered seat. Dont break side mirror.
Very friendly, got the job done in a very timely manner.
They took the time to explain the problem until I understood the situation.
Nothing specific, basic wheel alignment, process was satisfactory
Great service, nice and knowledgeable people.
The people working there were extremely friendly and professional. My car was taken care of quickly and there were no problems at all.
They took care of the problem in a timely manner.
Great customer service. Able to get in for the service next day. Completed in a very timely time.
Friendly And a great place to do business. The found what was rubbing under my car and removed it. Check my oil. And charged me nothing. I am taking my other car there soon
I do Not recommend this place specially if you are a woman. They try to pretend my tire was flat by placing a nail on it. They said I needed to buy a new tire but Did not need a new tire nor did I need to fix a ?hole? in the tire. All I needed was an oil change and they failed to do so. Also their coworkers were fighting with the manager In front of customers
personal friendliness of service managers.
Truly the golden touch. Amazing place and will be back in the future.
I was in town for a doctor appointment and I had a punctured tire that was fixed promptly.
Everyone was friendly and the service was fast
Definitely 5* ?? from the time I entered the store and the service provided.Thumbs up and keep up the great service. Thank so much.
Wasn’t highly satisfied with this service. They was supposed to check my vehicle out and let me know what work was needed. Kinda knew it would be the thermostat. But also asked the belt to be changed, and was not.
Appointment made easily for the same day and I was able to get in early. Nice guys, clean waiting area.
I usually do all of my own services, but an exhaust job was beyond my home capabilities. They were all unbelievable from start to finish!
The people are awesome, this is why I go to the location and I feel that they do a great and fair service I don’t feel oversold or hassled. They do what I ask and point out anything that might be a problem. You should buy them all lunch this is your gold crew
I was told it would be a wait but I kind of did not expect to be waiting from 10:30am till 2:30pm. 2 off the associates were really nice and one was a complete A???? and had a tone that I did not appreciate regarding my wait time. I appreciated the fact th
"The person who changed my oil in 2010 Ford Sport Trac pickup on Friday, Feb. 11, 2022 had oily, filthy hands and left stains inside driver's side door panel all the way across door and arm rest.Also felt as a woman was disrespected and talked down on as "
"I got there service was great, when I left there it was great! These guys are the real McCoy till the end... One satisfied customer, thanks again!"
I wouldn't recommend anyone go to this store. I went in for a routine alignment and they tried getting me to spend 150p dollars more than intended. They said my brakes were non existent and needed changed as the caliper was seized up and upon inspection my
"We were very happy with the service that we received at the Midas at Rock Rd & K96 in Wichita, KS. Rob & his team were great to work with. We will definitely be back."
"These guys did awesome! Very fast too! I was in a pinch and had to have my car jump started at work by another coworker to leave. I was far away from home, didn?t have any tools on me, it was very cold, and I had to get back to work ASAP. I went to O?R"
Great customer service and speedy work
Very friendly good customer service!
"This rating is for Midas in general. Not for this specific location. The service staff were good, prices are not set by them. "
Midas was great. They gave me all the options and prices up front and even recommended a better deal for fixing my loud muffler. The alignment is perfect and the service was quick. I'm driving straight and my car doesn't sound like a **** cannon anymore.
Dropped my car off on a Saturday at 8:30am and y?all didn?t finish my car until almost 12 noon on Monday and also you guys are way over priced.
"I never respond to requests for 'how did we do,' because (1) it always sounds fake (just a way to put me on more lists), and (2) they rarely deserve a good review. I make an exception for Midas because you ALWAYS do a great job, in a way that is extremely "
"The Midas location on North Rock Rd....is the best in customer treatment, friendliness, & effort to meet my needs. Rob is best!!!"
excellent job and great customer service!!
I was very happy to stop by and get my car serviced.
Staff was professional and accommodating. I have used their business multiple times and have been satisfied.
very polite and helpful weather you end up making a purchase or not
My vehicle is a carpet cleaning van. I informed the front desk that they could not let the van freeze inside do to all the water lines and parts in my cleaning unit. I was informed that they would not let it freeze. The next day I picked up the van and not
Tried to force me into a bunch of services I did not want. Very unprofessional
"We came here after the cat con went bad on one of our vehicles, and we realized we were getting ripped off by Christian brothers. The service was fast, efficient, and we haven?t yet to need repeat service on our cars. A car with an oil leak hasn?t had its"
My experience with Midas was great. They gave me a free quote and thoroughly explained what was going on with my car. They even gave me a ride home while they completed the job and picked me up when it was done. I would recommend their service any day.
Great experience with them will definitely go back on
Everyone was so welcoming and willing to discuss options with me. They were willing to go over and above.
The company was up front and honest about what work needed to be done on my car. My car is running great since it has been serviced. The company had my car fixed within a timely manor. I highly recommend them.
Drove in and they fixed my breaks same day.
"AWESOME staff!! From the office staff, even the gentleman in training to the mechanic that helped get my Bluetooth connected, you guys were GREAT!! I would definitely recommend this Midas location!!! ????????????"
Great service and manners!!
They got me in pretty quick on a Saturday morning and the customer service was awesome. They didn't try to pressure me to pay for additional services
My Grandson Aaron and I stopped at this Midas when our brakes began to grind this Saturday. We could not have been more pleased. The work was great thanks to Dallas. But the customer service was outstanding. Evan and Jordan did everything the could ha
"Doesn't Matter What Your Vehicle Needs. Midas Can Fix It. Prices The Best In Town. Honest, Professional, Kind Human Beings. Sending All My Family, And Friends, To Midas East. 96 And Rock Road."
Excellent, the staff were very knowledgeable and friendly. The service was quick, the environment was safe.
"Don?t go! My young daughter had her air conditioning go out. We asked them to see if the filter was dirty or if it needed more Freon. They called and said the compressor was out, a $2000 fix. She can?t afford this so we picked up the car and they wanted $2"
Went for oil change and tire rotation. Had to go back because guy forgot to tighten lug nuts on front tire. Can you imagine driving on hwy 70 mph with tire falling off?
Awesome people that wi get you right..
Great service and very respectful
You guy's where great !! I decided to come back to Midas at this location because you guy's were so fare and honest. And that's what i remember. Sooooo... With Midas i will stay.
"Beyond my expectations. Thank you staff at Midas, North Rock Road, Wichita, Ks."
"During this time of so many disappointments , I can clearly state my experience with my service work on North Rock rd in Wichita was not one! It was fast, professional, and I was thrilled with the price. Thank you !!"
I brought my car in to have my Entertainment dash radio connector checked because after they installed it the dash will cut off(lose power) and then it will cut back on constantly and they didnt even look into that problem and they charged me $81 to install windows washer blowers on my hood when I had all the supplies for it and I even left my car with them a whole day and had to call them to find out if they was finish with my car or not.
"Will never come back, always an issue when i come in with price. Double what a oil change cost from a dealership. Made the mistake of having to visit again due to corona virus and all other places not accepting any vehicles. "
They told me the truth this go around & i appreciate the honesty to keep people safe is important & my car is not safe. I do recommend this shop to anyone. Tom is a good manager/mechanic he's very honest & will tell you the truth on what's going on with yo
Excellent job replacing the catalytic converter and ensuring vehicle is safe to drive!
They Always do a great job!
"My truck has over 100,000 miles and is in tip top condition. I?ve been in this location several times. Now, it is ?company policy? to only use synthetic oil as an option for my truck. My truck doesn?t require it! If I want to use a regular then get it done"
Great love the service and shares my own needs
No problems at Midas, employees were professional and very few attempts to purchase something I didn't need. Good visit.
"Don't do it ! My brakes were squeaking, so I went to Midas for repair. They called me with an estimate. They said ball joints needed to be replace and other things which totaled about $1,800. They read the list of repairs and costs over the phone. One ite"
"It took over 2 1/2 hours to patch two tires and replace a third. I told him several times I did not want to replace the third tire, but he argued with me until I reluctantly agreed. I also made it quite clear I was in a hurry as I had someone waiting for "
West Wichita shop refuses to admit that they overcharged for services rendered. The legal remedy for this is Small Claims Court where one can collect up to 4 times the amount in question. The customer stands a good chance of winning his case due to the neg
"I had to reschedule and they were very kind and lenient with me. I always appreciate that they do a diagnostic on my car and are very transparent about what my car needs. Ended up adding a air filter replacement along with my oil, great service and fast."
Midas did a very good job for us and always does!thank you Midas!
"Excellent service as usual, which I expect from my local Midas"
Please take me off your mailing list. You all have made it clear that you dont want anything to do with me or my car after you took off my original parts and put faulty after market parts on my vehicle that didn't work therefore I want nothing to do with M
"So after I came in less than a month ago, and I thought the guys working on my car were acting weird, I?ve gone to my trusted mechanic and my oil cap is missing. After a vehicle inspection that?s very odd that the oil cap would just disappear. I don?t want"
Quick and easy oil change. Didn?t try to sell me a bunch of stuff I didn?t really need. Will be back!
"The guys at midas all have great talents from prioritze down to customer satisfactory. They're knowledgable on occurances, and have great takes when it comes to communicating with sure certainty . thanks for the support"
You usually do a great job but the day after this visit my husband noticed my car was leaking oil on the garage floor. He did some checking and the oil filter was barely on. It had not even been hand tightened. It didn't leave us with the confidence tha
Earlier this year I had my ball joints replaced. The very next day I brought my car back because it was making the same popping noise that it was making prior to have ball joints replaced. One of the service techs went on a test drive with me and told me i
Techs were very knowledgeable and courteous, would highly recommend this location!
The first time my exhaust fell fell off I didnt think anything about it. I had just had midas change my oil and the exhaust fell off. Took it back to them and they fixed it. This time have an oil change and within a day what do you know my exhaust fell off
Nothing scarier than when your car overheats and the engine light flashes on! They promptly replaced the fan assembly and provided courtesy rides to my home. Very satisfied with their expertise. I highly recommend this shop!
After picking up my truck I drove to menard s right down the road and my message center said oil level low so I checked my level and it was barely showing on the dip stick had to add 2quarts of oil 30 mins after oil change would not recommend this business
Very good service speak to me professionally and respectfully explained everything and showed me the issues and explained the cost line by line.
very fast and a great price.
Midas always does a fantastic job!
Very helpful in fixing my car. I thought it was the muffler but they found the real problem and fixed it that day. Everyone was very friendly and explained what the problem was
People are very friendly, excellent service
had appointment with note to add Lucas oil stabilizer to oil change in lieu of 1 quart of oil as was done on previous visit. Note was on the invoice and i was told it had been done. the bottle was still in the console and not opened. when asked the coun
Service technician reported Wrong mileage and they have still not fixed the problem
"The positive is that their staff is very friendly. However, on 2 of 4 trips for oil changes I have arrived at my next destination with parts dragging on the ground. The first time I brought it back they apologized and immediately to my car in to fix the p"
Great service. I liked that they took me into the shop and showed me all that they did and showed me the filter that needed replaced. They were very thorough with explanations as well. I was only there for about half an hour as well so it was very convenient.
Clean and friendly with great service
"My wife to our car in for an oil change....and went back to pick it up and had a list of 2600 dollars worth of items that needed to be repaired, mind you that when my wife took the car in we were having no problems. The list included broken springs, tie ro"
"After being to several car maintenance shops around town, we tried Midas on Rock Road and had a great experience. We went back again for more oil changes, when we needed new tires, and again for other misc. maintenance needs. We have been very happy each"
My husband and I used this store on several occasions and liked the work they did. However this last time we got an oil change they said the left tag light was out. We didn't choose to have them replace it for $10-12 because we figured we could do that on
"watch out for Midas. I took my car in for service in April to have the ac fixed. I was called with a estimate which I approved. I was told I had a leaky valve, and my compressor had a small leak, but it was blowing cold air and would blow cold all summer. "
They worked us in without appt * spent all day on our car to the point of staying open an hour late to complete the work in one day* Great service * quality work as always * this was the 3rd time we have had work done here * have been happy with all 3 vis
