They changed the cabin filter and left everything they took out of the glove box on the floor. They also left greasy finger and hand prints on the outside of the driver’s door.
I use Midas for all my car needs The guys are always friendly and courteous... And I feel that they will do the job right.
Friendly staff and quick service
Manager argued with me, called me simple. I responded with an F you. He then tried to intimidate me. He followed me to my car screaming at me, and pushed my hand away when trying to open my car door. I told him not to touch me. I tried to open my door again and he pushed it shut before I could enter. I opened my door and got in my car, he opened my car door again once I was seated. I closed the door again and locked it, then and drove away. I'm not proud of my language but it didn't warrant this behavior, bordering physical assault. I expect a follow up response.
I have used Midas in the past and loved it. I booked online. I showed up for my appointment on time. New face and not at all friendly. My car was taken in at 8:00 am. I checked out at 9:24. Did not go over anything about my car. I asked why it took so long and was informed that they were not sure if they would need an oil filter and when they did it was ordered and had to wait for delivery. I made an appointment and my car had the oil changed in March so I was in the computer. Why did they not order the filter the day before. Second off, he said they weren’t sure if they would need a filter! The oil filter should be changed EVERY time. I have no confidence in that Midas now.
Staff was kind and explained things in a way I could understand. Gave me the best time to come in to fit my time schedule. Gave me all the prices of future repairs I need. Thank you!!
Michael and his staff were very friendly and helpful
I had a black handprint on my door handle. The radio was blasting loud. They couldn’t get my wheel cover back on and finally got it back on but left greasy hand prints all over the wheels. I didn’t get the paper explaining how my car did in the courtesy check.
Very friendly and knowledgeable staff. Michael kept me well informed on the progress. It was much appreciated.
Associate suggested changing the cabin air filter, to which I agreed. His computer told him he had 5 in stock, when he had zero in stock.
Very quick to diagnose the problem. Completed the work fast. Was explained every step of the repair and the price was exceptional. The associate was extremely knowledgeable of my problem with the AC repair. The associate is a valuable asset to your operations and should be commended by upper management for a job well done.
Customer service wonderful & professional
They charged me for a wheel bearing replacement the did not fix the problem at all.
Good service. Friendly Staff.
Please fix your printer issues with the state inspections or don’t offer this to clients like me. My time is Money and waisted trips to the DMV because they couldn’t provide me with the proper paperwork is not something I want to experience again.
Always like the store. They’re very friendly and helpful and tell you everything that you need to know.
Estimate given was fair, technicians explained the problem and what needed done to fix it. When repairs were done it was complete in less time than quoted.
Midas did not listen to me, they blundered in made some repairs, over charged for parts, (which I had already purchased), charged for services which I had done, ( new timing belt, new water pump ), and didn't fix the problem. The problem was, I needed a new radiator! Told me to come back, and they would replace it for $600. Which should had been included in the original price of "replacing the cooling system". All they did was run up a price ($1275), charged me for a water pump, which was not needed, a timing belt, which was not needed! Plus, three additional days of car rental!! They never test drove the vehicle, I made it three miles down road before I had to stop, vehicle over heated. I called a competitor, who offered FREE towing, and one day service. I feel totally betrayed and lied to by Midas! Untrustworthy, unreliable, over priced and completely without honest concerns for the customer! The salesman and mechanics were just " doing corporate jobs ", you probably have very little repeat business. I know you won't have mine, my family, or other associates.
Honor your own coupons and tv ads.
Only because I am unsure whether the work completely 100% fixed the problem.
Helpful employees. Quality parts
I was greeted well on the phone and in person. The location delivered on their promises. The vehicle was ready when promised and communication between the two of us was very good and very informative.
Overall informed, pleasant, listened to me, fairly quick repaired time, reasonable cost.
May have been a lack of communication but I kind of wanted them to give me a written estimate
We have taken our vehicles for all services since we moved here in 2011.. The employees are always courteous, never have to wait very long and it is always clean and smells good in the reception area... I am a widow now and appreciate that the employees don't try to belittle or try to sell me a service I don't need.... I am thankful that I feel I can always trust them to do only what needs to be done...
highly satisfied with the service
They do a great job and I have never had any problems
The staff at this location is always friendly, knowledgeable and very professional. I will continue to use this location for future vehicle maintenance.
They were totally honest! That’s a huge asset and I’ll make sure everyone knows this. Because I’m a senior citizen it’s hard to find someone you can trust and I now trust Midas. Great experience there
Your service people were great. They explained what other services my vehicle needed in detail. The whole experience was excellent. While waiting I received a call alerting me to a problem at my good friends property on the north loop. They are in Tennessee on vacation. The problem was a gas leak. I left as soon as my car was backed out. On my way up I realized I had not paid. When I arrived at my destination I called Midas and told them what happened and I paid over the phone and he emailed me a copy of the invoice. The guy I talked with was very helpful. I will be back.
We were traveling with a tight deadline and needed to be on the road, but I was concerned about a noise in the front right side. The technician looked it over and immediately found that the front right caliper was missing a pin and the caliper was loose. They diagnosed the problem quickly got a new part and we were on our way with the confidence that the problem was fixed.
Good customer service and very friendly plus professional.
This was my first visit to Midas and I was very impressed with the friendliness of the staff and the amount of time it took to service my vehicle.
This is rare in today service industry to communicate the issue and time fame for completion as well as price. I liked that.
Shifter cable broke, couldn’t get it out of reverse. Got it fixed in a minimum amount of time. Very satisfied
They were extremely helpful and fixed my car immediately
I had an accident while traveling and took it to Midas to get checked on. Michael was absolutely phenomenal and prompt with getting my car in and inspected. Although my insurance company made this process longer than needed, Midas took extremely good care of me and kept me informed with what was going on. I have used them multiple times and will continue to use them in the future!!
Great service but scratchs on the side of my vehicle were noticed when I returned home with my car. My vehicle was at their shop for 4 days.
The waiting time was over 2hours. Next time I will schedule an appointment maybe the wait will not be so long.
They finished sooner than they expected. And took care of me quickly thank you
Associates are very professional and knowledgeable on their art!
Vehicle was brought in (with no appointment). Visited with the counter agent about work to be completed and left the vehicle for service. Very pleased with the text updates and how fast the service was completed.
Howard T. 2 Buicks 2 care 4
Good service, good price and friendly!!
Convenient location. They almost always get my vehicle in quickly.
Great Customer Service and the Service Midas provides is excellent. Awesome great friendly staff.
I have been going here for years. Always friendly and professional, they work hard at taking care of the customers.
I took my car in for inspection and the individuals that perform the did not cover my seats and the interior in my car is beige, there was oil and grease stain on the driver seat..
The technicians were very kind polite explained everything and corrected problems as they came around
Technicians are always friendly, competent and service doesn't take too long.
I genuinely had a wonderful experience with the service. It was swift, efficient and professional! I highly recommend Midas to all my friends and family!
It's hard to find a place of business that you can put your trust in and these guys that work at Amarillo Midas is just that trust worthy. I get my jeep maintenance here I won't go anywhere else
The staff is friendly and very knowledgeable. They explain the problem with my car, how it’s supposed to work, and what they could do to fix it in a way that I understand. Every time I visit I get consistent friendly service. They even made sure my car was indoors when it had to stay overnight. Great job guys!!
Everyone was seriously working towards the satisfaction of each customer waiting on their vehicle. The associates were genuinely interested in the customer being satisfied with the work that was completed.
Just the way the staff cared for each patron that walked through the door.
"just nowNEWSo before I took my Jetta here for a synthetic oil change my car was fine. They also rotated my tires and ever since December 9th , my shakes car so bad .when I get up to 40 it starts to shimmy. So I called about balancing my tires and they char"
"Friendly, dependable service...each and every time...great job!"
"Took truck in to have shifter fiixed, shifter was sloppy and won't go in park. They said i needed a new shifting cable,they replaced it and the shifter was still sloppy. Two weeks later it wont go in park again. Took it back they said it needed to be adj"
"Last time that I was in there, not sure what the issue was,went in to get a back light put in,I already had purchased the light from another company,my car sat there for almost two hours. When my car was finished,they charged t $50 just to put the light in"
From the moment I walked in till I left the building everyone was kind and very professional#1 Paul did an awesome job!! Thank you!!
I needed a power steering pump and shocks. Their estimate was almost one third the cost of other shops in town and they got it done in the same day after estimating 2 1/2. Good customer service as well!
The staff was very friendly but when I got home to double check my filter it wasn?t tightened all the way. There was oil everywhere. I?m glad I checked it.
"All employees were wonderful, efficient, and finished my state inspection in a very timely manner! They can work under pressure with ease! Thank you! "
It was quick. I didn?t have to wait very long for my oil change.
"I had dropped off my vehicle the night before. I was called and informed someone had tried to steal my catalytic converter and it needed to be replaced, so I said go ahead. When I picked up my vehicle I asked to see what had happened and was shown my conv"
"The staff was very polite and helpful over the phone, were able to get me in right away and explained what they could do for me and the worst case scenario as well, which was greatly appreciated!! "
"I purchased a set of tires and alignment for my vehicle, so far it's running good...."
"Stopped by for an oil change. Thanks to the inspection, I found out I needed rear brake pads before I did any damage to the rotors. Midas didn't overall me, and they had on the road again in 35 minutes. Incredible customer service at a great price."
"definitely will be back and appreciate for a communication and write down to me and show me what goes wrong like filter, etc everything is looking good. I will have to keep up in every 6 months for a check up. Thank for the coupon to mail to me????"
I was the last car of the day (Saturday) I knew they wanted to get my car done and go home but they answered all my questions without hesitation. They left no paw prints or grease anywhere which is a big plus.
"I went to their website and requested an online quote for several different services I needed done. No response, so I put in a second request just to give them the benefit of the doubt. No response again, so I assume they don?t need or want my business. I "
Great customer service very professional and informative.
I went in to get my emergency brake clean. Mechanic on hand showed me the difference and walked me to my car and explained carefully that difference between cleaning the brakes and replacing it. And found out cleaning it was not only inexpensive but my bra
I would recommend this shop to anyone. Very nice people and they do great job.
"Went there to get axels and brakes done. Less than a week later the axel came loose due to it not being placed with enough tension, this broke another part. This happened in Dallas, while raining, in the highway. The car just stopped accelerating. Had to t"
"The techs did a great job, got me in and out of there, as I requested, thank you. "
"The manager told me my battery was bad, I called my xhusband and we started my car, I talked to one of the workers there and he told me my battery was 50% good! The manager was rude a.d wanted to make a sell! Disappointed in Amarillo's 45th Midas"
"Very friendly, personable, and they care!"
Stopped by and scheduled a return visit. Returned at 3:00 pm and soon after the service of my vehicle began. That will be my preface from now on!
Always Great customer service! Short wait for a Saturday! Thank you Midas!!
Very professional and great service
Replace alternator and battery
"Im very pleased with the service knowing that my car is in Trusing hands with the Mechanic. My car runs Great. This Midas Location Does truly care, your just Not a customer! Im Very Thankful for Great Service I wouldn't go any where else! Thank you Midas T"
We brought our car in for inspection and there was a part that we could not be passed because of. I have a lot going on in my personal life and i had the money but it would have dented me so bad... Joe paid for it himself! A complete stranger who chances r
"the only place I take my car. This is a place I trust,and at a great price. The only shop I trust for my cars health Best shop in Amarillo"
"Yesterday, my Mother came into your place of business to get an inspection on her car. I guess two of her tires were not up to specs, so she had to buy two and have you replace them. My problem is that you charged an 82 year old woman $250 to do that. That"
"Had an excellent experience with Midas last Saturday morning. Very professional, excellent customer service and communication! My Buick Encore is currently in the shop at Midas, I know it is in good hands. Thank you Robert and Joel for making my visit e"
"Service was fast, reasonably priced, and they are honest. "
Great job! Everyone is nice and helpful. We were out in a timely manner.
"I waited for over an hour before they even pulled my car in. I got there at 4:10 and they didn?t pull it back until 5:30. I get if they were busy, but even people that came in after me left before me. They never said it would take this long. All I asked wa"
I always tell everybody i trust midas with both of my vehicles i own.i wouldnt take it any where else.joe was outstanding and tim was also they are always ready to help and explain the importance of what needa to be fixed.thanks again
"They are very professional, and helpful. "
I just wanted to say how great everyone at Amarillo Midas is. I am always made to feel valued and walk away knowing my car is well taken care of.
"Very professional, completely satisfied,"
"I've been going to the one on 45th and Bell street in Amarillo Texas, for many years. I would recommend to all my friends and family. The front desk associates have always treated me well and I consider them as friends. I have always valued their opinion "
"Went there because they had a sign out front advertising for a 28.99 oil change, also said they rotated tires, washed your windows and vacuumed. Once you get in and tell them you want the 28.99 special they go through do the change then throw in a bunch of"
"I ended up goin for a oil change and during the oil change the guy came out to tell me that I had some loose bolts, which I knew about but wasn?t able to find someone to tighten them. They did that and checked extra after letting them know I was going on a"
"Only thing that could be improved is discussing anything they might have found. Example, my back shocks were leaking. The mechanic noted it on the paper work but no one said anything. I glanced at it at a later time."
"The guys are very knowledgeable, respectful, and diligent about the service I received at this location! I will be back for an oil change in the future and any other service, if necessary."
I went in to get my truck ready for a road tripDone Quickly at a Fair PriceGreat Service
"I will never ever go back and any and all I come in contact with, will know to never use Midas! At least the one on Bell &45th"
My 81 year old grandmother took her car in for an inspection and they told her she had a brake light out and charged her $50 for a new one only to figure out she didn't need it after all and didn't even refund her for it. Then they left her lights on and s
Thank you for taking care of my sons car on short notice. We sure appreciate it. God Bless
This place has the most awesome group of guys.they fixed a job someone missed up and even stayed longer then they should have just to make sure it was fixed I will definitely be taking my vehicles back.thanks guys for all you done
The man that took care of me was great. I?ve never used Midas before and was a little weary at first but they took great care of my car and were very professional and friendly. Will definitely be using them from now on!
"This shop is always friendly, accomodating, and fast. Joe is a wonderful mechanic and explains everything clearly. I would recommend them to anyone. "
"This store is awesome. The guys are very fast, thorough, and take time to review what they find with you. i have, and will continue to, recommend this store to anyone who asks. I have always had great service here, and leave with a smile. "
Did well as always !!!Thanks
Tim was very honest about what my vehicle needed and service was excellent.
I used this Midas shop for about ten years and they have always done a great job and professional attidude. The current man that was at the desk had great attidude that is not just a job and the lobby was really clean.
This Amarillo Texas location of Midas has great customer service. Also they stayed honest with letting me know everything they seen going on with my vehicle.
They got me in quickly and did an entire brake fluid flush. There was quit a bit of air in my lines and now my brake pedal and braking feel so much better.
"I've been coming here for years and yet to have a bad experience. Great job guys! I must say, Corporate Midas needs to invest in updating the lounge though. Maybe add a covered sitting area outside as well..."
"place was very busy, got my car done quickly"
I've been going here for years and always receive exceptional service.
"My brakes had been grinding, but I was near the completion of a move into town and I needed my pickup to move materials, so I had put off replace of the brakes. Yesterday evening I decided I had to do something about. I pulled into Midas at 5 PM, knowing t"
"Went to store yesterday, had a turn down piece needed put on and I had the part, when he had heard the word 5 inch pipe he said they didnt have a bender. I said you don't need a bender, he said no and would not go out to look at the truck. He should lose h"
"I'm very happy with my car's repairs. It was diagnosed with 2 problems, and fixed. It was then found to have a broken axel, which the manager changed at no cost! He also drove me home (about a 20 mi round trip) and came and got me when it was done. Excelle"
This is my 3rd and final trip to Midas at this location. I have always felt that they overcharged for their products and service when it came to exhaust maintenance. Took a burnt out muffler to them to be replaced today and felt that the price for labor to
Went in to get my exhaust fixed it just needed 6 new bolts on y pipe were it connects to exhaust manifold.they tried to get me to buy new y pipes and exhaust manifold for no reason and the mechanic was real big smart a--.anyways wouldn't recommend this pla
"Have been going to this location for years for oil change, tires, brakes, etc. Fast, courteous, explain pros/cons of various repairs."
The people at Midas offer very friendly service. I was greeted as I walked in the door. The man that I spoke with was extremely knowledgeable yet he took the time to make sure I understood exactly what he was talking about. He even drew a picture to hel
They don't do the service they advertise. I can SEE you through the window. I sent my car back when they didn't rotate the tires even though they put it up on the lift! They said 'they didn't see it'. They advertise it on all the ads and signs all around t
They don't do the work they advertise even though the service manager checks off on the work sheet that the work is done. I can SEE through the window! They had the car on the lift and didn't rotate the tires. I asked them why and they said they 'didn't se
They don't do the work they advertise even though the service manager checks off on the work sheet that the work is done. I can SEE through the window! They had the car on the lift and didn't rotate the tires. I asked them why and they said they 'didn't se
"Very friendly, and very fast. Also state inspection. Very satisfied"
