Look, its simple, Groupon is being used to facilitate business, but nobody is greeting the fine print. Then, the manager came out, wasn’t even understanding that I drove an hour to come to his location for the Groupon. Misleading and not caring, was the main reason I left.
The thoroughness of Jose mechanic was excellent! Very meticulous and took his time to do the work correctly.
Great staff kind and fast
Quick and great customer service. Very knowledgeable staff.
Knowledge of associates and quick service.
Technicians were thorough & hands on. Gave great detail of what was going on & answered all questions. They helped with alternative forms of pay like financing as well!
Excellent work, fast, I made the appointment and when I arrived they started working on my car. very friendly staff !
Just had to wait for almost an hour before a simple job like oil change was done. When the job got attended to, it all got wrapped up in approximately 15 minutes.
Very polite and professional
In my honest opinion, there's always room for improvement. Plus, the cost of services is much too high. For these type services I'll probably go to my other mechanic shop. This time it was more a convenience factor.
The customer service was the best I've ever seen at a oil change place
The manager , Jose , was very helpful , and knowledgeable of the products
Michael was great, he explained everything going on with my car. They were fast, efficient and super friendly! Didn't have to wait a long time for my car to be serviced, I was very grateful for that! Their system was down though, they couldn't do some change in the computer and comped the $5 difference (on the oil) I had to pay per the main manager. They gave me a copy of my 6 point inspection report done on my car as well, I will definitely be back for future services!
Fraudulent methods of price gouging
Make sure you don’t double book appointments
There will not be a next visit. Never.
The managers were very through about the service I needed and went into great detail explaining the work that needed to be done
I cam to this location with a coupon for an oil change. I realized the next day they had not fully done the job. I came back to have it fixed and the store had just came under new management that day. They fixed the problem, apologized and I was on my way. Well, I then ended up with a long term problem. Called, Jose had me come in so they could check it out and try to make things right. After, looking at the issue, and explaining how to fix it, they then discovered the answer to something else I had been having an issue with for a long time. I ended up getting everything fixed that was needed. The new manager Jose did an amazing job at explaining what was found, the solution and the costs. He and his team were very professional, friendly and efficient.
Mechanics need to be more upfront on what work needs to be done so the customer doesn’t have to come in a month later to get more work done. Feels like you’re getting screwed because they could have easily explained the first time. When you pay for diagnostics you should get a print out of work needing to be done so you can work out a game plan. Plus not answering the phone and explaining that your vehicle will be held through the holiday because the part they ordered didn’t come in time. They also said they would give me a discount if I proved I was in the Medical Field. When I showed up with a paystub they refused to honor it.
The atmosphere was very good. They showed mercy to one of the customers who was short a couple of dollars. They answered questions and provided necessary feedback about my vehicle.
I was highly satisfied with the communication, record keeping of previous service. And updates of service while vehicle was being serviced.
The price was not negotiated with us before doing the work and they said we still have to charge $600 if you choose not to go with us and do the work.
Convenience close to homeFriendly team
Very kind, I scheduled an appointment and came in the same day. The service was quick and timely. I even got a break flush which I didn't know I needed.
Upfront pricing. Not pushing up selling. Friendly staff. Quick service.
Allowed me to walk in for an oil change and asked if I wanted to price match up front. Check in was easy, communicated pricing and updates! Identified other issues and offered discount to get taken care of same day.
Jose is amazing! Yall do what you can to keep him! Def an asset to the business! Friendly, helpful, informative, everything you would want.
I purchased a Groupon offer for half synthetic oil change and was told that my vehicle is full synthetic. I do not believe my Groupon was honored for partial payment. I could be mistaken but I did not see a credit or discounting on my receipt. I always use this location for my oil services for 2 vehicles.
Excellent customer service and explanation of what needed to be repaired and why. Associate worked with me on the price and offered a rebate and gave me the option to finance.
The service rep that helped me was very friendly and kept me updated.
Gabriel’s service was excellent!
Purchased the oil change using a Groupon. So, so, so thankful that the service representative didn't try to sell me additional repairs. He did the oil change and let me go on my way.
You need to offer internet to customers waiting on their cars
When I went in the counter person was rude. He stated that I may not be able to get a blended oil in my car. When I explained that I had taken it many times for service to an other store on Saw Dust, and they used blended oil he said they did not know what they were doing.Then he said he had to look at the vin etc and see if he could use blended oil. Then he came back and said he could.The other Midas I have gone to for years with all my cars they were just back up that is why I chose this location. I was highly offended by his lack of respect.They got me in and out quickly after that.I went to the other location today to get the other cars oil changed. I will not return to this location.
Everything was explain clearly to me what was wrong of the wheel. The manager updated me to the whole process.Thank you!
I was met outside as soon as I pulled up. Very nice staff. The waiting area smelled so good. And they were quick with my oil change.
great customer service hands down
Everyone I spoke to was extremely friendly and helpful. Additional services were offered, but there was no pressuring or pushing, which I greatly appreciated (especially as a female!). I will definitely return to this location for future services and will be sure to recommend it to others.
The guy at the front desk was super nice. Service was quick.
Quickly repaired. I thought our vehicle had a lot of problems which would be costly but neither happened. Found the problem it was quickly repaired while being updated the whole time.
My time was spent wisely an the job was very satisfied!
The oil change was done for the price quoted. The work was completed in a short time, and I was happy with the completed job. Checking out was smooth and quick. The associates eere knowledgeable and friendly.
Took many days to get an appointment.
Get your labor rates in line with everyone else. Charging double the labor rates is outright greed. I wanted 4 shocks changed and I provided the shocks and you wanted to charge 725.00. I went home and changed them in 2hrs.
The service was excellent got more than was expected
It was my first time visiting a midas shop and I found it to be very pleasant and the representative was very courteous and knowledgeable about his job
Lower down your prices until the employees not to be trying to sell you something that you don't need thank you
Made the appointment with Brian and was gretted by Brian when I arrived. He explained the whole process and how the pricing worked along with other services. He was very helpful and friendly along with the other gentleman that serviced my vehicle.
The store manager Chris was very professional. He answered all our questions. The team got us in and out.
Great service, quick and efficient.
Bryan was very attentive and nice
Bryan was friendly and courteous. I found him helpful, and the car was finished quickly. He even warned me that my tires needed to be replaced. I wil definitely return!
The associate was very professional and friendly. Despite the fact that there was only one tech on duty, he made it happen in a reasonable amount of time.
Friendly service, and attention to detail was great. The attendant was very nice.
The manager or maybe the owner? Was very polite, explained in detail of future problems they found and recommended service in the future whether with them or someone else. Gave me quote for the service and even added some extra service at no cost as a preventive if i opt with them. And guaranteed a price match if i should find someone else.
The visit was easy and convenient. Will be back for a wheel alignment again in the future.
They were very friendly and quick. Also went the extra mile to explain what other services are recommended for my vehicle.
Beware Up charge on Groupon not told upfront
Be Upfront on Groupon coupon price difference, employee couldn't get my key out of the ignition, because he didn't put my car all the way in park.
Fix what I brought it in for. I’m going to be calling tomorrow
Kind and nice with timely service
I only came to this mitis because of Brian the manager. He was awesome, the store was clean the bathroom was clean and he explained everything. Frankly, I think you’re very fortunate to have a manager like Brian.
I received a voucher for an alignment service. My service was fairly quick, easy with friendly service
My car was serviced within 20 minutes of arriving
I called with several questions as a single mom with no income at the moment and Bryan answered all my questions and price matched some Groupons I saw. The man in the shop that did the services on my car was friendly and easy going. Already recommended the location to local friends.
Friendly assistance… good price for service
They tried to get me to replace parts on my car that weren't broke. Wanted me to change a rack and pinion when it was just a inner tie rod, also tried to get me to change a bearing that was fine.
I'm satisfied because they fixed my AlignmentWhen others said they couldn't fix it and they showed my what they had fixed..thanks
The store manager was very friendly and polite. The employee who worked on my car showed a can do attitude and finished very quickly.
Mike helped us work through an issue with our vehicle. He was very professional and helpful with it. Also, the mechanic that worked on the issue was great too.
Bryan (Store Mgr) gave me a very fair price for 2 services over the phone. He made an opening available the same day, and was knowledgeable on the service details. They were fast and courteous.
The customer service was amazing! They were highly communicative and I felt like I wasn’t being taken advantage of while I was there.
Went in for front end alignment which never happened, because the guys in the shop and the person who checked us in were too interested in up selling me $2500 of work. Had made another appt with competitor company. Took it there and the alignment was completed successfully and no mention of issues of any kind - there is an extreme difference in $ in this situation. Also, the check in guy mentioned to me that my friend was unprofessional at your Midas location. The truth is the check in guy (Brent ?) was unprofessional in his attempt to upsell and my friend recognized this. As a customer you expect the upsell attempt, however, this was extremely negative experience
Great service, and customer service.
When quoting the customer payment on an insurance claim repair it’s a good idea to be as transparent as possible. In this case, I feel that I was misled about how the insurance claim would be handled. When I arrived for the repair I signed something that said I would pay zero. When I arrived to pick up the vehicle I was presented with the entire bill, told that I would have to pay it and work with my insurance company for reimbursement. I was told that “the boss” won’t allow the vehicle to be released to me without payment and since the insurance company hadn’t paid anything I had to pay it. I have never been so misled by an auto repair shop in such a blatant way, ever.
The time for service was an hour even with an appointment. This seemed a little long to me.
The gentleman that was assisting me (I believe he may have been the store manager) gave me an estimated time of completion... and stuck to it (which never happens anywhere I go). Additionally, he had great communication with me and was very friendly. I was actually surprised when I received the bill. I am glad I found this spot. I have already recommended it to friends and family and will definitely be back. The gentleman that helped me was a great hire!
Front desk guy was super rude .. white guy with silver hair gave me and the lady that were dropping our cars of major attitude. Based off my experience with him i wouldn’t come back
The tech was informative and friendly. He explained everything to me. The oil change did not take a long time.
Stop over charging people
The couple of times I've been there, the service was quick and friendly.
great service, good communication, could see what was going on from the waiting room, prices were good, totally satisfied thanks
My first time in the shop with a Groupon. Everyone was friendly, knowledgeable and professional. Thanks Miles and the entire staff.
The associate was very helpful. Came in for an inspection check and he mentioned to me that I needed a few other stuff done under my hood. He saved me a lot of money.
Did not get a copy of the work performed or the paperwork.
Fast, friendly and up front pricing with no add on price surprises after I was given the price. The service was done well and quickly.
Good customer service 👍 👌 👏
Had my car inspected. Had real good service and really friendly employees.
Had a 2PM appointment, arrived at 1:30 was out by 2:10!
I've been before, always a great experience
We have been coming to this location for 2 years now and we are impressed. Friendly employees and excellent work and pricing! We'll continue to come back.
"Last year, I used this location for my vehicle inspection and was very impressed. Yesterday, I bought a Groupon voucher for a synthetic oil change. I went to the store around 12pm, and was told that there were 6 cars in front of me (there were only 3 cars "
A representative call me on Tuesday to confirm the appointment that I scheduled online for Saturday. When I arrived on Saturday at the time agreed on over the phone. One of there workers responded by saying they are closed. State law is no inspections afte
Wonderful customer service! Fast service as well !! Finished my car in 3 days ! Everything was fixed when i got it bacc I will definitely come again for future repairs. Thank you all so much Luke !!
"Wheel balancing was done correctly. Unfortunately, the driver's seat, which has a light fabric color, was heavily stained by your technician. The cleaning cost me the purchase of an expensive fabric product and more than 1 hour of work and despite everythi"
First time with Midas great exsperience. Fast and easy. Told me everthing upfront and even helpme get finace over the phone. Very very friendly too.I defianlty will come back. Very happy.
Great couple of guys who refreshingly care about their customers and know how to get the job done. Highly recommend.
Very pleased with there service and there knowledge. Communication with the costumers is excellent. Highly recommend tofriends and family.
"Very pleasant staff, got an inspection while I waited and it was done quickly.I was not pressured into purchasing any other service...Will definitely be back."
Excellent service. Friendly personnel. Always greeted with a smile. Everyone that works there has your best interests in mind. Repeat customer for sure.
The people here were so nice. They did not push for me to get work done that I did not need done. I will definitely return here again in the future!
"Super fast, friendly and efficient . Love these guys"
The service was good and they got me in a timely manner.
All right... will be back
2008 Sonata makes noise while turning right. I already had estimate from another shop and was going to get kind of second opinion. I was told that I need to replace some parts which were less than a month old. I waited about two hours and observed that loc
"I brought my vehicle in to get brakes, which was done (at a cost more than I was expecting), but the next day the left rear brake started to lock up and was smoking. When I brought it back the manager stated that I now needed to replace the calibers becau"
"Want to say that the staff was extremely friendly. Their lobby and shop were clean and neat. Helped get my son?s 4-wheel alignment done quickly with some high tech laser equipment. Professional all the way. Thanks, Tony"
"Great service, will be back"
" My Lexus had 52,000* miles on it so I thought I would need new brakes. They did a free comprehensive brake check and told me my brakes were fine for now, maybe check back in about 8000 miles. They seemed very knowledgeable and were prompt and courteous. I"
I came in for an oil change these guys were great they will be a great addition to Spring I am very impressed with the ownership and management this will be an awesome addition to our area (GO MIDAS)
This location just opened up and is under new ownership. They have upgraded machines and are ready to take you in. The manager Shamik is very kind and will definitely help you out with your automobile needs. Definitely go and check them out!!
