The customer service was great. The information given was on point, and the time of the service to complete was also on point.
THE DUKE STREET STORE IS THE BEST PLACE EVER, I WILL ONLY GO THERE AND TELL EVERYONE I KNOW TO GO THERE!
Have employees who care about customer service. The lack of professionalism is very poor at this location. I waited 15 mins on my second visit because no one was here at 8 am as I was told by Shane because he called to ask me in come in at 8 instead of 7:30 because he said everyone is always late.
The manager was very helpful in getting me scheduled
I was under the impression my AC repair was going to take one day. I was repeatedly promised the repair would be done day after day, ended up taking 4 days.
The sales guy , service , timeliness all was excellent
That location Didn't accept coupons from the midas website. Then he needed to get more oil and got "the cheapest one" his words not mine. Just overall not a good experience and way over priced.
Even though I was late for my appointment they still service my vehicle.
I called Friday to confirm my appointment request was received. Shane and his team were hospitable first thing on a Saturday morning. They completed the oil change in a timely manner and informed me of a repair that was required, which h confirmed what I knew I needed to fix. Shane and his team earned my loyalty... I'll be back with this and my other car for minor maintenance!
I've been a customer of the Fairfax Midas for over 30 years. Brakes, oil changes, unique maintenance issues, and necessary Commonwealth inspections, etc. I've always left with satisfaction and peace of mind for the services completed. Kevin, (the owner), and his technicians have always delivered quality, professionalism, and care for their services. Rick Godwin, Fairfax, VA
Called ahead due to check engine light. College kids were taking the car back to school the next day. Car was able to be serviced same day. Amazing service; very appreciative and great experience. Thank you so much!
Friendly, reliable service. Upfront with prices with no surprises. Quick turnaround.
Fast and good communication
Not friendly service.The price was $100 more than quoted.The wait was very long with the appointment. I spent 4 hours for replacing new tires.
I went there with a specific issue with my exhaust. They found it, explained it and fixed all seamlessly. Everything was explained it all went as good as one could expect.
Shane and the whole crew are friendly and attentive. They keep my older van in good running order and make sure it meets all requirements for road safety. It is invaluable to have a place I can reliably turn to for help and know I will be treated fairly and professionally.
Clear communication on charges - upfront and afterwards.
Shane always takes good care in customer service and I will continue to use this Midas and recommend it to friends and colleagues. He’s down to earth and gets the work done.
The person who helped me was fantastic. Friendly and helpful.
The oil change was done quickly. The technician also did a complimentary inspection of the vehicle.
The desk associate was great, knowledgeable, courteous, engaging and well-spoken. I enjoyed talking with him while I waited for the oil change. The price was lower than I expected.
As per the coupon oil change was $59.99 but end up paying $120 or more. Also that coupon had tire rotation, whichI forgot to ask and even the person at Midas didn’t say anything!!
I was highly satified with my service. That was the one I meant to click. They were very patient with me and explained to me everything I needed to know and asked about. They were very timely with it especially considering the amount of work I needed done and I came in without an appointment.
Easy scheduling, no wait, quick delivery.
It's very rare that you have a knowledgeable mechanic who is so willing to offer his knowledge of your vehicle like Rob does. Excellent customer service experince.
Always professional and polite!
"I had brake replacement at Midas and in this world of supply chain difficulties, Jake stayed with me on the job to ensure that the parts needed got to the shop and the job done properly. Thanks!"
I had no issues with the service that I received for my car. I looked at all reviews before making a decision on taking the car to this shop. I am satisfied.
I have had my car fixed here for a while now. I love working with Brandon and Dennis. They both provide great customer service. Going there is like going into a small town shop where the employees know you and your name. This week Brandon was on vacati
Excellent job. The shop even made a small adjustment a few day later to quiet down some vibrations/noise!
I highly recommend this location. Brandon and Antonio were both really helpful.
"This was my first visit to the store. Jake at the front desk was professional. Based on the interaction and the service i received, I would definitely get their service again.Thank you "
"John, the store manager was awesome, a multitasker, fair and, efficient. When I arrived, I explained what I thought was needed and he said don't worry we will check everything and get back to me with the findings. A few hours later, John called and state"
Great service. Didn't try to sell products or services that weren't needed.
I was worried that this shop would abuse my ignorance of vehicles. Instead I was helped and guided professionally which solves my car problems. I was even able to revive a better deal at this shop then another shop that was near by. I will gladly be using
Good service. Replaced front driver tire.
"John and Dennis have provided my 2003 Jeep Liberty Sport with professional, cost-effective service for years that has kept the car going. This included researching engine valve issues that are particular to this model. Their latest help with safety and emi"
Great service. Always makes sure that my car is as safe as possible. I always feel confident leaving their garage!
Very good and confortable place to your car..
Good work, time efficient
solid and affordable as always at this location in Fairfax, VA
I noticed late Friday night my muffler on my car was loose and barely hanging on. I previously had some work done on my car earlier in the week and the shop somehow managed to mess up my muffler. They are closed on the weekend and I needed someone to take
Always have a good experience here. Bought four new tires. Job complete in two hours.
"While bait and switch and upselling are the most common ripoff scams practiced by the majority of auto shops around our nation, Midas Fairfax, VA refuses to partake in such quackery. The manager, John, has to be one of the finest customer service professi"
John was very helpful and the staff changed the oxygen sensors very quickly. Reasonable price as well.
They saved me money especially after I was told I needed breaks by a Hyundai dealer and I didnt
I brought my 2009 Sienna into Fairfax Midas late last week after unsuccessful trips to other shops (not Midas). John and his crew had my issue diagnosed and fixed in about an hour and a half. The price was better than other shops. Well done! I will definit
We found this shop for muffler work and have been pleasantly surprised that this is a full service auto mechanic. John is a superior manager and always there to support customers in a timely and professional manner.
I have used Midas for years now and each time I?m totally satisfied. I recommend using Midas for your next vehicle service. Tell John I sent you!
Great price and amazing service thanks
They failed my state inspection. Said my breaks needed to be replaced and they didnt.
Great job. Quick and professional
"John and his team at Midas in Fairfax City are outstanding. They provide accurate diagnoses, fair estimates and outstanding service. They have worked with me on several expensive repairs to my truck and have always been thoughtful, helpful and willing to f"
Always a pleasure going to midas
Another great job in total service scope. John was very helpful and pleasant. He did what was requested exceptionally well and recommended needed service without pressure. Reasonable costs with no unexpected charges. We?ve had great experiences there with
Thank you for fixing our car so fast and telling us what would go wrong next. You took the extra time needed to make sure I understood exactly what was happening with my car. I appreciate the heads up and the honesty.
Not good. Took my car twice but the tyres pressures werent adjusted properly
This shop has been fantastic for me the last couple of times I?ve been in. Diagnosed problems others missed and they were fixed quickly and at a fair price. Wouldn?t hesitate to go back for anything I needed.
"I will never go back this place, nobody cares about customers, they take so long"
Customer service was good. Didn't have to wait longer for the oil change.
John performed speedy Auto repairs for my 2000 Jeep Cherokee on a Saturday in Fairfax, VA. The car started steaming and overheating. I took it into MIDAS on a Saturday (Memorial Day Weekend) and they performed quick repairs within 3 hrs to get me back on the road! Thanks, MIDAS!!
Quick Service and Friendly Staff
Had an oil change as well but wasnt reported
Good service and affordable.
Easy appointment and quick oil change.
Took way longer than expected. An apology would have been nice....!!!!!But in all fairness, things not always going according to plan...
Been coming here for a few years and appreciate the service.
"He refused to give me service , He told me that his system only allow him to change full synthetic oil. I am totally shocked and his attitude was rude. in fact he does not want serve me. "
I reminded mgr I wanted tires rotated he said rotation would cause problems because I needed new tires and offered to quote a price. Tires did NOT need replacing! I ask ?technician ? if he topped off fluids.He said NO! Rotation and fluid are to be include
"My ""oil change"" was to involve not only the oil change and new filter, but rotation of tires, pressure check, topping off fluids, etc. All I got was an oil change, and I am not certain I even got an oil change and new filter. I asked them to rotate the tir"
"Good people to have servicing my truck. Fast, efficient and communicates well."
"Oil change was done in a timely manner. However, the technicians could not figure out how to re-set the maintenance reminder light. After a period of time I told them I'll figure it out. Took the car home, looked up the procedure on the internet and re-s"
"this morning while driving I realized service was over due, I stopped by and was told that it would take 30 minutes to get the oil changed, I left the car for over and hour and when I returned the car had not been serviced yet, the man was extremely rude t"
Pads from previous fix only lasted a year. Had warranty on pads but paid labor.
Fairfax Midas is always solid.
Done right at a good price
Super fast and professional service. Will come back.
"Needed my safety inspection. Mind you I recently had work completed on my car, therefore I knew I did not require any additonal maintenance. I sat for over 25 minutes and finally the mechanic tells me everything is fine except your battery is not being s"
installed muffler and tailpipe. over priced for work performed.
"I took my car here to get it looked at the mechanic was trying to sell his own car, I did not know they are in business of selling cars. Very Dishonest and they would make any excuse to steer you away from what you are buying. I ended up taking the same "
I was pleasantly surprised with my experience at Midas Fairfax. The new owners walked me through the process with total transparency and made sure I got the best price possible. My car is running (and stopping) smoothly now and I plan to go back next tim