Clear communication and updates, friendly service.
Manager, Carlos is the Best Midas manager for that location. He's professional, friendly and helpful. He explained in detail what was wrong with my tire and the cost of service. I feel that as a professional lady I can Trust Carlos Hernandez is taking care of my vehicle repair and that I am completely satisfied. Carlos is rated 10 +. Thanks
Very clean waiting area, service was much quicker than anticipated and the staff was very helpful and friendly. Will definitely be returning!
My car was scheduled for a routine oil change. I knew they would give my car a thorough evaluation for anything else that needed service. They were very professional and explained all the work and the costs associated with the work. Gave me the option of completing their recommendations. They were able to take care of everything in a timely manner so I did not have to schedule another appointment. I go there for all my automobile needs as I feel they give me the best competent service.
When I pulled away the engine sounded like it had to have a high rpm to move the vehicle. The state inspection and typical review conducted during the oil change found no issues with the vehicle
The service members are friendly and helpful. The waiting area is clean and the service is performed in a timely manner. I also appreciate the text that includes the overall inspection of the vehicle when the service was being performed.
Carlos kept me abreast of everything that was needed for my repairs with pricing. Always friendly and always available to speak with
Thanks to Ebony the customer service representative for her utmost professionalism. Special thanks to the owner/manager Roland for his complete honor assessment on my car repair need. Also, thanks to the Technician who replaced my radiator/cap.
On the text message i got after the service it said that my oil was low, which is confusing because I thought you guys were changing/filling it?
Love the location, the people are smart, personable, knowledgeable, and fun to be around with. I would absolutely recommend this Midas to folk’s because I recommended it to my ex-wife because she was my transportation for pickup.
Manger Carlos, he is very knowledgeable, friendly and explained everything to me so that I could understand what was wrong with my vehicle. He is the Best Manger MIDAS has had at the Willow Lawn Board St location. He is very hands on with the staff 👏 Do Not move him to another location. I am a long time customer of over 10 years. Thanks
Loved booking online. Carlos (manager) was super friendly and had a great rapport with clients.
Staff were all helpful and took care of all my needs.
I’ve been taking my car to Midas for a few years now and I’ve grown to know the employees pretty well. They do a great job with my vehicle and they’re always willing to explain what needs to be done and give me any discount they can to make the process easy. I love Midas and will never take my car anywhere else!
Friendly and professional staff. Fast service. Was able to get a state inspection on a Saturday on short notice. Shop was noticeably busy but my wait was still not long.
Carlos, the Manager was very professional and greeted me in a friendly manner. He explained everything about the repairs that I needed in details including the price for the tire service needed. I have been a long time customer with Midas for over 10 years. Carlos is by far, the Best Manager at the West Broad St location 👏 👌
I have been taking my car to this location for years, probably since at least 2009 with my old car and always have received great service and probably enabled me to keep the car for 13 years.
I was comfortable with the cost of labor, but I happened to see the Advanced Auto receipt for my parts including the 50% discount AA extended to Midas. Midas' cost - $75.00 - was marked-up 300% when re-sold to me: $225.00. I appreciate that all businesses have overhead, but I take issue with this practice. Firestone does not mark-up parts to this degree.
Very simple scheduling, work completed quickly
Flawless visit. Excellent customer service
I participated in the painting of the catalytic converter program. My past experience with Midas involved a muffler that I had to get replaced every 18 months. It's too much trouble to keep bringing it in so often when I can just pay more and get a nicer muffler system that will last many years.
Your free catalytic converter marking program impressed me. Everything went smoothly and your staff were very pleasant
The staff at the location were friendly and very communicative with all of my services. They were willing to work with my schedule to get my vehicle into the shop and were efficient in getting the work completed while I waited.
Oil change and vehicle complimentary check was done in an hour or so, it was convenient location for me
Very professional and friendly service and people.
I have used this Midas for over a decade. The service and pricing has been excellent, and we like the fact that we get a coupon for a free oil change. Keep up the good work and continue your work with FEEDMORE!!
Service and staff were great
Insure that The Techs treat all Vehicles as if it were theirs. When you bring a car in clean it should be returned in the same condition.
Hire staff with a better attitude I felt like I was been ignored my car was diagnosed on the 17th my car wasn't ready until the 21 they should have check my catalytic converter when I got there I spend too much time and days waiting on my vehicle they gave me a loaner that was fine but my car should have been fixed a lot sooner
I changed my oil successfully. Nuff said.
There was a minor snafu with the price but it was settled easily and fairly.
Came in for the HEAT service special theft on Catalytic converter. Easy process, in and out with out Hassel.
I had my catalytic converter painted and most appreciated! Most of all, I appreciate the hard work, dedication, hospitality, excellent communication, and outstanding customer service of Midas employees! Thank you!
My service was better than expected. Everyone was very nice and professional.
I did not come in for service on my car, but for a crime prevention program, however the service was fast.
The associates were great and broke down everything they were doing in detail and even showed me what was needing to be fixed on my car. I highly recommend this team and service.
Great customer service. Did not wait long with my oil change appointment.
The Midas team was very kind and knowledgeable about the service they recommended. I went in to get my actuators fix. They did a through check of my vehicle and found I needed a tie rod and a sway bar. Things I would not have known. I am so grateful they took the extra time with my vehicle and fir my safety. I am very happy with the services they provided and professionalism they all showed me from the time of entry until I picked up my vehicle.Thank you all for a pleasant experience.
Even though I waited for my car this time, having availability of Midas car at no cost is a huge reason I go back. I have been given car previously
Friendly staff, quick service (they even took me a little early from my scheduled appointment), good pricing, good explanations, not super pushy about services. Would go back.
Brad, Ebony, and Brandon were all wonderful working to isolate my problem and then to correct it. They were each professional, friendly, and knowledgeable.
The people there are very friendly and professional. They are so helpful and try and give you the best deals. A very welcoming place to take your vehicle.
Being charged a fee to access my clearly broken and leaking ac unit is wild. $40? No thank you. Being told my total price for rotors and brake pads, $700? Absolutely not. They’ve fixed mine before and it was less than $300. The same rear brakes. and to fix a leaking compressor (the part is under $200) and would take less than 30 minutes to fix, a grand total of $1700. This has been a habitual thing it seems. It’s painful being a woman dropping your car to feel ripped off. I am no longer confident in my relationship with this Midas location. And will not be coming back.
The staff has always treated me with respect and I have never had an issue with them. They always go above and beyond with great customer service
I was scheduled for an oil change. The texted feature of the maintenance check was awesome! It was good to see pictures and hear what really needed to be worked on land what was coming next. The manager explained everything to me - I wish I could tell you his name! He is the manager at the 5301 Broad Street (Richmond, VA) store. Nothing was a surprise and he walked me though everything. I am a customer as long as I am here!
I scheduled my appointment on line - they took my car in immediately and they were great
Tell your employees not to steal a customers personal items.
Ease of scheduling the appointment. Access to loaner car. Friendliness of staff. That fact that Midas pays staff a good wage and provides excellent benefits—we will always pick an establishment that cares for its employees well.
my problem was that I asked how long the service would take and advised thhat I could leave the car overnite if necessary , and I WOULD GET A RENTAL CAR. I had an appointment that I had to make. I was assured it would be ready. When I appeared at the appointed time it was not ready.I took the car, with the work incompleteand had to bring the car in the next day for the wheel alignment. THe mechanic adjusted the bill, which I did not request , but appreciate the effort he made to mitigate the failure to meet the anticipated standard of performance.
The knowledge and friendliness of the owner were excellent. Explained everything throughly. The free coffee was delicious!
Service is always good, appointments are easy to get and staff is always friendly and helpful
This Midas in particular has always had the best employees and best service. They are gracious enough to explain what my car needs and work w me on what works best for me safety wise and financial wise
Provide me with what I paid for. My air flow filters were never changed . One for the outside and one inside the car.i found this out when I was told a I needed filters again.we look at the filters and they had never been changed.
Everyone was friendly and very transparent.
Overall satisfied with my experience, i was told my car would be assessed the day i brought it in however it was not assessed until the following day. however, once my car was assessed i was happy with the communication i received and the friendliness of the staff. I appreciated the honest opinions of what NEEDED to be done vs what could be done.
I had a great experience when I dropped off my car Friday afternoon. Everything was explained thoroughly, I didn't feel pressured when additional recommendations were offered, and the front desk person was wonderful and easy to talk to. Great experience — thanks so much!
I appreciate the friendly and professional atmosphere. After evaluating my problem they explained the options and the cost. Even showed me what my brake pads looked like. They also recommended a 60,000 mile service that would be needed in a few months. I was happy to get it done so I would not have to return for another service. I have nothing but very positive feedback for this business. I am so happy I found them so I do not have to deal with an incompetent Honda dealership!
Great service, they go into detail checking your vehicle and explaining all it needs. Service advisor upfront maybe Carlos was very informative. And the female was very kind and quick with checking me in and out for my oil change.
The morning staff on 3/8 were phenomenal and the care crew did a superb job. I always feel like my car runs better after getting it serviced at Midas WillowLawn
Setting up my appointment was easy, explained what was wrong with my vehicle and the costs. Told me what should be done now and what can wait for future time.
Carlos and the entire staff very helpful.
I was dissatisfied with the price. This seemed out of line with prices I paid with other vehicles. Then when I did the work myself over the weekend. The Midas technician seemed to have missed the fact the brake pads on the driver side needed to be replaced as well. New personnel didn't seem quite as on top of things as the previous staff. There also seemed to be lack of transportation options as before.
Excellent very helpful and nice employees
"I called the Willow Lawn Store at 9:05 AM this morning, Tuesday, 12-28-21, and the phone rang 5 times. Some one finally picked up the phone, then hung it up in my face without saying a word. I am now changing my services to be performed on my Family and"
"The Midas team did an excellent job on my oil change. Complete vehicle inspection, everything done within the time frame they told me so I could keep a scheduled business appointment."
"I had my cars serviced at the Hull Street location several times and made an appointment at the Broad St location since it is closer to my new place. Big mistake. When I arrived, none of the staff were wearing masks indoors, selfishly disregarding my safet"
On Saturday Nov. 20 I took my Jeep in to get the brakes looked at. The people at Midas were amazing! They communicated with me every step of the way and worked with me throughout the process. I will definitely be going back to this location!!! Thanks e
The service was great and loved the pictures. However I didn?t ask for an oil change and recieved one anyways. I just asked for a state inspection and tire rotation. I didn?t say anything because everything else was great
"Their pricing is outrageous. I had an oil change done and it was over $80. I've had the same service done with the same oil, etc. at my local.garage and it was half the price. They are nice people but I won't be going back. "
The employees here were very friendly and helpful. Got and inspection here when all other places wouldn't be able to take care of me.
"Nice people, clean and comfortable waiting room, fair prices and broad range of services available. I would and plan to return!"
I am very satisfied with the work done to my car!
They did a Arson job I was impressed
"I needed to get my car inspected and get an oil change for it as well. Midas is conveniently close to the office where I work and since I have heard so many great things about Midas, I decided to give it a try. I made an appointment to drop off my car at 9"
Very professional and reasonable prices for quality work.
"Paul helped me today and he was very friendly, informative, and efficient. This Midas is the best! "
As usually when ever I come to Midas for any type of service I have had excellent care.
"Had a nail in a tire, went to Midas on a Saturday afternoon. Thought I might have to come back another day since it was already past noon. Nope. Got a loaner car and in under two hours, had two new tires on my vehicle. The road hazard warranty served me ve"
Having PAUL to help me with everything meant alot. He took his time to explain everything they were doing to my car and why. He put his self in my shoes. I definitely will be returning for any services that need to be done to my vehicle. Great crew
They were professional and did a great job.
Friendly service for sure.
You have top notch people at your willow lawn store. Short pump too.
Given the current circumstances of covid I was disappointed that I could not do everything online and avoid needing to enter the small waiting room to wait for my ticket and pay.
Very fast very friendly. Would recommend to anyone
Good service. Easy to schedule appointment online.
Highly recommended! Great service and nice people too!
Great and easy state inspection.
very professional and quick.
Not the service I expected and wasn?t a fan of hidden fees.
I'm not gonna be a tailhole!! I asked to have a mount welded to a muffler and they tried to say it was a cadaldic converter and I knew nothing was wrong with that!!took it elsewhere and has it fixed for less than 50 bucks???? Not putting your customer fir
Mike was a great help with telling me all that was wrong with my car. I appreciate the service they provide and the communication.
Tire pressure light comes on. It?s Friday afternoon and I?m downtown at work - 15 * miles from home (did i mention is Friday afternoon?!!). Called Scott?s Addition location and talked to Daniel. He fit me in. Turns out there is a nail near the sidewall - n
Midas Richmond did an outstanding job with my car. Prompt. Efficient and friendly
I had an oil change and the staff was great. They made me feel great and I will be back for more service on my other Vechile?s. I want to say thank you.
Very friendly workers and they fixed my car with no problem.
Excellent. Battery replaced. Gave me a good deal. Made appointment, arrived on time, and I was in and out in under 20 minutes. I would definitely use this Midas again.
First time getting certain things done. Struts, Tuneup and Alignment. Front Drums were warp due to heat. Car runs great now. Oil change and another relay also completed.
Staff was great and car came back great
Great as always! I always appreciate the full vehicle health report they provide.
Midas always provides quality service.
friendly, quick, informative
They Sucks wanted a oil cChange and made appointment they call me back and say they couldn?t do it until next week if that?s the case I would of made the appointment for next week .They don?t have to worry about me they really sucks go across the street
I was tired of using dealerships that rip you off! Midas of Richmond practices what they preach! The Broad Street location near Willow Lawn has super people and excellent technicians! Definitely recommend and they are a true partner with the community!
This place changed our oil from conventional to high mileage with out asking with my wife or myself and jacked the price up to 70$ for an oil change this is frankly ridiculous and I will not be back or recommend this place for anyone
Always excellent service! They inform you of any upcoming maintenance items and any that may be needed now.
Above and beyond as always!
"I was just getting an oil change on a friday before starting a 4hr drive. Sadly, I did not plan ahead and didn't have an appointment scheduled. I brought my car over and let them know my situation as it was already midday. They said they would do their bes"
I now have a new exhaust and tailpipe thanks to the wonderful staff at Midas Richmond. My car also passed inspection. I've taken my Honda CRX to this business for more than 26 years and they never disappoint!
Everything was done in less than an hr and inspection they did let me know everything that needed to be done and what was good at the time
Service done accurately and quickly.
Excellent customer service! They took me without an appointment. I was in and out!
I am extremely pleased with the service provided and will recommend them to everyone!
On top of it all and non pressuring. We?ll be back.
Fixed flat quickly and got me in my way.
inspections were inspected. car was card. five stars. extra star for proximity to target. six stars.
"Well...the tech that got my job...literally had to be told what tire to remove!????!?!? He did the bare minimal, Any assertive person could have seen my wheel hub and whatnot sitting in the front seat, when they drove truck in??? And the rest was in the pi"
Midas always provides excellent service in a timely manner. Store manager and staff are professional, always explain and show me needed repairs.
"The Manager/ Patty Called me this Morning. I asked her to please Email me instead, Cause I need a Record of this/Conversation/ dispute and She said No. She's having issues with her Email and She wants to resolve thit over the Phone. and she is not going to"
Fast turnaround and communicated wonderfully while work was performed.
Good service, but they work the upsell pretty hard
Professional & courteous. Will go back for upcoming brake work.
"The service technicians were fast, friendly and professional "
Did an excellent job replacing the radiator. Thank you.
"Midas did a wonderful job with the work on my car. I appreciate the full transparency, the app that communicates in a simple to understand yet thorough way, and the timeliness of the work performed. I highly recommend Midas for their quality, transparency,"
Job was done quickly and efficiently. They have a record of what hs been done on both cars.
"This was a great visit, they did only what we came in for. They did suggest some things that need to be done prior to inspection. This was the first time back to this location for several months. They have improved and I am very satisfied. Thank you Ma"
Had an emergency issue with vehicle right at shop closing. Called the shop and they gladly waited for me to get there and had the loaner car ready.
I appreciate that you can schedule work to be done within a specific time frame. The service manager was very helpful and gave me a recap of what had been done. The coupon for a free oil change was a nice bonus.
"Always reliable, thorough, and professional. Thanks again for the optimum service. "
Great people. In and out in exactly an hour. Will definitely be going here again.
"I went there a few months ago to get my brake pads replaced and was told they didn't need to be replaced. I went back last week and found out that the brakes were so worn down, that the rotors needed to be replaced as well. The work, which included an oil "
"This shop is top notch. Hands down, the nicest, most honest, organized repair shop I have ever been to. And now with text messaging alerts and checklist of car care?!? So great. "
"Everyone at Midas is so friendly and helpful. I can always get an appointment, even on short notice and they get the job done quickly and thoroughly. Totally trust these folks with my truck maintenance!"
The staff are helpful in explaining the work needed and what may be needed in upcoming visits. They communicate in a timely fashion and I trust the work they do!
My daughter took the car in and they changed her 800.00 dollars to put ball joints and install bolt on the front seat they really took advantage of a single woman
Everyone was very helpful and friendly!!
"Thanks again to the Willow Lawn team. Needed some serious work done on my Tacoma and it was done timely, and in time for a trip. Truck ran great on the trip and running great now.Thank you again!!!"
Great service! The wait isn't long and they are quite knowledgeable. I will continue to bring my vehicle there for sure!
"Just an inspection, but it was handled professionally, smoothly and I was pleased. Sarah is great."
I have been going here for years. Honest people and friendly. Very detailed about telling me issues with my vehicle and offers recommendations what should be done but do not pressure me on having to get it done at there shop. Time frame of getting my car r
"Thank you Midas, Willow Lawn. Your service was both efficient and most expert. I and my vehicle will be back for every maintenance need...no matter how large or minor. It was no surprise when I returned for my vehicle (thank you for the loaner car, by the "
Everyone was very nice and helpful and the workmanship was great! Thank you.
"The repair was completed in a timely period, overall it was great a experience "
"The folks over at Midas Willow Lawn are simply the best. I recommend them all the time. And, I love that they work hard to build a team of smart, dedicated service women to support their women clients. I feel confident that they are being honest and fai"
"Best Midas location, hands down. Sarah and her crew are friendly, efficient, very knowledgeable and very helpful. "
"This is my number one spot for my car maintenance. They have been there for me since I was an owner of a Nissan 240Z. If you own a car, and have plans to keep it for awhile, Midas West Broad is the place. They stand by thier word when it comes down to repa"
This location's customer service was great. They took my coupon with out any issues and changed my oil and checked everything in a timely manner. They were honest and upfront about everything. Did not try and upsell or make thing seem worst then they reall
Excellent service and workmanship. Very pleased.
"great service, quick and easy"
I brought my car in for to see what was wrong with it not knowing that my car had a recall however I spent $900 and they did not fix the problem they will not reimburse me I believe Midas is Crooks they just there to replace Parts they do not care for the
The oil change prices is awesome. The other prices for work is extremely high. almost $300 to fix a muffler strap that is loose come on.
The service was awful. Employees had no concern for myself as a customer while they were ALL on youtube. Had no concern to address my questions about my vehicle.
"I was very disappointed with my service. I came for an oil change and an inspection. I ended up paying for a new muffler. My muffler was not rattling, smoking, leaking or making any noise. I was told on the top of the muffler the seam was corroded. I have "
We recently brought our vehicle in for an oil change and to have a wiper repaired. My wife was informed that the repair couldn't take place until a few days later and was under the impression that she was paying for the repair ahead of time and would not
" Midas on Broad Street got the tires I required the same day and I was only at the shop for a total of 30 minutes for the installation, balancing and new valves. Great service!!"
Brought my car in for an inspection and found that I needed back brakes replaced. They replaced the back brake pads but when I went to leave, the brake pedal went to the floor and my car barely stopped. This was unexceptable being that they should have realized this when driving it out of the shop or test driving it?? After paying $320 for service, this should not happen! I was then informed that it was the front right brake caliper that needs replacing??? This is another $220!!! CRAZY
"I've found them to be very honest with their recommendations and work. Recently, I was out of town and had an issue with my car. The work recommended by the out of town shop didn't cover the issue recommended by Midas. Midas was less expensive and fixed "
"This Midas has become my ""goto"" for all my Jeep's work. The staff is friendly and knowledgeable. The turn around time has always been within one day and they have always offered me a loaner car while they have mine. Sarah has always been great at communica"
"As always, Sarah and the team at Midas provided first rate service, personally and professionally."
Great service and the wait was not long at all!!
"I always get my car serviced here. The front desk staff, mechanics, and technicians are all phenomenal and helpful. Wouldn't go anywhere else and don't plan to. "
"I brought my Volvo in without an appointment with three broken muffler hangars. The shop was busy, but in less than 30 minutes the car was being inspected on a lift. I was allowed to walk under the car and review two issues the technician had found unrelat"
"I always enjoy dealing with the folks at Midas near Willow Lawn, particularly Sarah, but the whole crew. Honest, competent experienced folks who provide superior service."
Very honest people! Worth every penny spent to get car repaired here. Amazing experience.Kevin was very helpful. Thank you Midas for an honest opinion of my vehicle! Will Go back there every time I need service.
"I've gone to this shop, on and off, for years. Both the service and work are fast, thorough, and reliable. The staff is super friendly and informative. I'd definitely recommend this location."
Really good service so far, at Midas! Thank you.
"I absolutely adore this location, staff is amazing, thoughtful, and do not attempt to oversell unnecessary items!"
I have only driven my car a few days after they serviced my RAV4, but they seemed very nice and price for service and parts were good!
My check engine light was on paid out over $300 and check engine light came back on late sat night. I didn't go out Monday due to weather and was under the weather tues-wed. I did call wed and spoke with Sara to come in on thurs @4 but I totally forgot abo
Service was done quickly.
When I phoned to inquire about an ac repair they were very friendly. That's where the good service ended. It took almost four hours for diagnostics despite scheduling after which they could not give me a clear answer. All they could say was that I need to
They were professional and kept me informed, and did NOT try to upsell me!
Staff is friendly and efficient. I don't feel oversold.
"Another great service experience. Even though the part was late from the dealer/supplier, they kept me informed, and made sure the work was completed quickly as soon as it arrived. They even went out of their way to pick the part up when they found out I"
"Car needed a new straight pipe. They told me it would be about two hours and would cost $300. I was SHOCKED they would charge $300 to replace a simple straight pipe, but it needed to be done quickly and I had little time to be shopping. I agreed relucta"
