They were quick and professional!
They are straight shooters - I brought my car in for an oil change and was told by summer I would need to get two new front tires. Appreciated the heads up and received an estimate for the work already.
I always have great service. And the staff is always very good getting my issues solved in a timely matter
Friendly service and communication.
Don was very specific with his description of the many services that would be performed on my Murano. He gave me the options of what needed to be done as well as the costs for each service. Upon completion, Don showed me the parts that were removed and why they each needed replacement. His patience with my questions was very appreciated. I will DEFINITELY recommend Midas to family and friends. Don was absolutely the best to work with!
Everyone that works at the counter is very friendly.
From the moment I walked in the shop, I was greeted with kindness. Don explained everything to me clearly and got my car taken care of.
The employees were courteous and knowledgeable and were respectful of my time. Great bunch of people!
Very satisfied with whole experience at midas.
Quick and efficient service
Friendly service as usual. Easy drop off and pick up. No upselling of unneeded services. Very obvious they are aware of cars history.
Properly fix the problems or replace parts. I've had to bring my car back too many times after work has been done to re-fix or replace parts that should be lasting much longer.
Lean location, friendly associates, prompt assessment and quick resolution.Overall 100%
Always Friendly, Professional, and Sincere with my Service on both my 2018 Lexus RX350 and 2018 Mazda CX5 GT AWD..
Always happy with the experience
Walked in and asked if they could replace my wiper blades and jib was completed in 10 minutes
Don and Dieter are professional, personalable, and knowledgeable. Even the guys in the shop will give you a friendly wave if they recognize you.They will let you know if general maintenance items should be replaced.
Got me in on a very cold day and replaced brakes relatively quickly given the customers in the line.
Our daughter slid off the road during a recent storm and after we had the car pulled back onto the road, the steering was shuddering. I was able to get into Midas on Monday morning and they informed me it could be more than an alignment issue. About an hour and a half after I dropped off the car, I received a call from Don (manager) and he informed me that the shuddering was actually being caused by the massive amount of snow and ice that had gotten into the wheel wells and under the car. Long story short, got the car in at 11:00 and picked it up at 2:00 pm and the service was great and the pricing extremely fair.
Honest, friendly ,very professional, no funny business
I'm concerned about my car because it is higher mileage car then I have ever had.The owners always explain what needs to be done in priority, due to the fact I can only have one service done at a time.I love the way they constantly update me on the progress of my car, while in the shop.The owners are always nice and very informative!
first experience with this shop in 2-3 years so i'm satisfied so far. the work was extensive and we don't put on mileage quickly. want to see if the work can be considered complete when we've used the car under more mileage results.
Fast and friendly service
I told Dieter I needed a new battery and did not want to call a tow truck. Within 30 minutes Andrew was at my home and installed my new battery. Fantastic service.
Got in and out, Don's a good guy.
All the work being done to my car was clearly explained as well as what my options were going forward with the issues I was having. I learned a lot which will enable me to take care of some issues on my own.
Don and Deeder at Crystal Lake,IL are the best!!!
The main reason I go your shop is because of the manager Don.He's honest and knowledgeable and the work is done right and done quickly at a fair price.
The staff is amazing I have brought my vehicle in for every oil change and service. I will be scheduling to get new tires put on this month. Associates are always kind and fair with services and pricing. Never do I take my car to the dealer for services anymore
I went in for an oil change that I’d scheduled, but needed them to look at my brakes as well because I had been hearing noises. They were flexible and allowed me to add on what I needed to fix of my car. They communicated clearly and were specific about what was needed and what could wait.
Called last night when I had the problem. Dropped it off this morning. Was Called soon after with plan to repair and the price. Car repaired and I picked it up. This is a very good Midas .
The service at Midas in Crystal Lake, IL is always the best , they serviced 3 of my cars
I used to come to this Midas regularly because it was a great value and ownership was always looking to keeps costs fair. It seems pricing has increased significantly and I no longer feel ownership tries to keep costs down.
The people here are so helpful and friendly.The work is professional and reasonably priced.
The staff is super helpful and transparent, I've been going for years and will continue to do so.
The team went above and beyond with my service request and their recommendation of services to work my car and get it done at a scheduled time.
Really like this location. Staff is very friendly and keeps me up to date on service progress. Waiting area is bright and comfortable.
Midas called for a tow truck for me. It came quickly and my car was repaired by the next day. I was very happy with the service.
Make your appointment process much clearer. I assumed I had an appointment scheduled, but when I went to the Midas dealer - they told me I couldn't be helped. So we went to another facility and got our oil changed.
The staff who work at my midas are very friendly and they always have my car finished in a timely manner
The associates at Midas are second to none. Melissa was the employee I spoke with. She was extremely helpful in explaining what was going on with my car, and very clear in the pricing. They had me in and out with my car very quickly. Everyone was kind and accommodating.
The service and communication about what was going on with my car was great.
My husband and I felt that the questions were directed towards him even though it was my car. I really wish they would’ve talked to me more. My husband knows nothing about cars, but most mechanics direct the conversation towards him because he’s the man.
Don did an exceptional job not only explaining to me what was going to be done but also the result of what was done. However, I do feel the price ($79) was high as the visual inspection that was done for the future owner of the care on really took 20 m in max.
Staff was friendly and knowledgeable with good communication.Work was completed same day and we were very happy with the diagnostics and level of detail.
The workers were helpful kind and friendly very knowledgeable
This is a very efficient Midas. I was told the prices before the work was started. I was in and out in quicker than I anticipated. Free coffee. Very professional and personable staff. Clean bathroom.
Done very customer friendly
We called last minute. They did everything they could to service my car with the small window they had available. They were quick, efficient, and effective. This location was awesome, but I have always had a great experience at every Midas I visit.
Team is always friendly and communicative. Service has been precise and informative of what my vehicle needs
I don’t know if Midas is the most competitively priced but what I do know is their work is outstanding! I’ve never had to complain or bring my vehicle back for rework, they do a great job!
Don is always very helpful, explains everything well.Even mechanic doing inspection came out and explained everything to me and showed me the engine air filter!
I appreciated how informed I was kept and the detailed feedback I received.
I called and received a quote for an oil change to be told it is usually $89.99 but it is @20 off which makes it $69.99. They did not tell me if there is any other charges associated with it. I took the car and got the oil change and tagged another $15.00 for "Shop Supply" to it and with tax it came to $89.98. I was explained that it is for disposal. If this is known, why the customer is not quoted $84.99 for the oil change. I think this is sleazy business practice which is not personally appreciated by me.
I was going to another oil change place for years and they NEVER did as through of a vehicle inspection as Midas in Crystal Lake did! They found that my serpentine belt was old and cracked and NO ONE had ever noticed that at many other facilities. That was so important to me that they discovered that! They inspected all of my vehicle fluids and let me know that I will need fuel system cleaning soon. I soo appreciate their inspection of EVERYTHING, kindness and professionalism. It is very important to me that I maintain my car due to high mileage but I did not feel as if they were just trying to sell me a service I didn't need.
The people at this location are great honest people I can trust with my vehicles needs.
Outstanding customer service!
I love the “small town mechanic” feel of my local Midas. None of my questions are treated with impatience, I am shown what needs to be done and why and I feel that the mechanic is honest about what absolutely has to be done and what can wait. I am not uncomfortable while sitting and waiting for my vehicle.
Issues were resolved in a timely fashion.
Peter, the manager was extremely knowledgeable and friendly. I quickly got an estimate for the work to be done, The price initially quoted was exactly what I paid. I brought my SUV in the morning and it was repaired and ready early that afternoon
Customer service was excellent.
I have been bringing my car here for years, and I wouldn't go anywhere else. The people here have always treated me great. I feel that I can trust them completely. They are keeping my old car running great and find solutions to the most unusual problems.
The staff is friendly, explains what they are doing and why and do a great job.
The service is exceptional.
It was convenient to schedule the service online and it was confirmed promptly by text. The car was taken in for service right away; they did a good job and informed me of future repairs needed. I really appreciated not being pressured and will likely return for that reason.
THE PEOPLE AT THE MIDAS IN CRYSTAL LAKE IL, AS ALWAYS THE BEST SERVICE I RECEIVED EVERY THE TIME I GO THERE DONALD AND HIS TEAM ARE THE BEST IN MY BOOK AND I WILL ALWAYS GO THERE EVERY TIME MY CAR NEEDS SERVICE THE PLACE I RECOMMEND TO ALL MY FRIENDS AND FAMILY I AM JEANETTE MAGER
Don and Deiter are very professional, friendly and thorough. Everything was explained to me and the last time I went to Midas, they helped me get my SVU prepared for winter. Midas in Crystal Lake is the only place I go for all services on the SVU.
I drove into the Midas with no appointment. I was immediately greeted by Don, the Manager. He was very kind and helpful. He was able to get my car checked out within a very short amount of time. As I suspected, I did have some issues with the muffler and connecting front exhaust system. Don gave me the estimate and explained exactly what had to be done, and why. I agreed to have them do the service. I waited while they fixed the car. After they were done, Don walked in and showed me all of the parts that had been replaced. I understoof fully at this point what was wrong with my vehicle. You have a great Manager here, and staff who were all very helpful and friendly. My car is running quiet and smooth now, thanks to the teams excellent work. Thank you, Maryanne Humphrey
Don and Deeter go out of their way to give everyone top ranked service been coming to this Midas For over 20 years.
The associates were very helpful.
Great service from the time I walked through the door until the work on my car was complete.
Easy appointment process, fast service, friendly service representative.
Staff is very efficient and friendly. They always explain the services and recommend necessary repairs to assure our car is running great.
I went to see if I could just have a muffler installed, without needing all of the pipes. They can do it with a much lower price than my dealer. Did not have work done until I’m sure I’m keeping my car.
My car battery died and needed a jump because of the extreme cold. I was advised to get my battery looked at to make sure the battery was still OK. Since I bought the battery at Midas, I went right there after the jump. Midas was able to examine the battery and tested it explaining my battery was still good and was just the cold weather that caused the car not to start. I got the peace of mind I needed knowing my battery passed all the tests. I not only got great service, and Midas was able to squeeze me in even though I didn’t have an appointment and could go on with the rest of my day! I would recommend Midas to anyone! I will only bring my car to Midas, no matter what the issue. Honest, compassionate and quick! I love Midas!
Honest, professional, highly skilled workers at this Midas. Work was completed quickly and at a good price.
Everyone was very pleasant to work with.
Great honest employees that know exactly what needs to be done!
Don and his staff are aqesome
We’ve always had wonderful fair work done at Midas
Donald Ottesen and Dieter Gutt were very helpful. they are always giving great service.
all work was completed properly and efficiently, with no attempt to over sell the needed service.
Don kept me informed with the entire process and broke down the information to show me a better understanding.
Quick, easy, effective service. Great communication was provided.
good service, fair price and close to home.
My experience was very good staff are always friendly and they explain things as they go to insure that you know what they are doing. I have never had an issue at my midas .
Faior price for work and immediate , same day repair
Don is one of the nicest and honest guys in the car repair business. Always a good experience at this location.
My drivers side window was smashed 2 days before Christmas during a sub zero cold snap. I called Don at Midas Crystal Lake and he said bring it in and he would store it while he waited for parts. I live in a condo with no garage the car would have had to sit outside temps minus 19 below wind and snow forecast, no way to seal the window. The car was kept safe and despite it being Christmas holiday, I had my car back in a week. Window replaced, I also had the door handle fixed and the oil changed. I was very grateful for them keeping the car safe. Work completed and it came in under what I thought it would cost.
Honest, upfront, and extremely helpful throughout the process. We had hit a lot hole the night before and after the stress of changing the tire to the spare in zero degree weather, brining the car to Midas get a fresh set of tires, made the stress go away.
I just feel I was treated fairly and professionally.
Don/Dieter are very knowledgeable and communicate very well what needs immediate attention and what can be put off to a later date.
Good experience from start to finish.
The men were kind helpful and knowledge of my problem
We called about a repair and they had us in within an hour to fix if. Don was very detailed on what they were doing for the repair and the price. Very personable to work with.
Customer service outstanding don was great
Don't guess at what the problem is and if you can't figure it out, at least be honest and tell me so i can go somewhere else. Spent $1400 for a new battery and alternator then I start my car up the next morning and the battery light came right back on and doing the same thing. Very upset spending that much money and now I have to take it somewhere else to get the problem actually fixed.
Oil change and tire rotation were completed in 30 minutes. Shortest period of time I’ve had to wait for an oil change in over 30 years of driving, hands down. Staff, especially the manager we’re super friendly and I will be returning to this location from now on.
Don was absolutely amazing! He made the whole process super easy.
They were always there was us.
Don and his team where awesome.
Professional, friendly, & fair price!
Clear communication and options. Spoke to us as a customer and not just a number.
We have been using dealerships and are really pleased that we switched both our cars to midas to do all our services
I was out shopping, and my brakes started to grind. I called Midas with my emergency, and they told me to come on by. They were able to take me in right away! I explained everything that had been going on with my vehicle since I purchased it, and they were able to confirm my suspicions. Everyone was so knowledgeable, helpful and polite. I left my car with them overnight, and it was done the next day. They had fair prices and were extremely professional with a homey feel. Thank you, Don and Andrew for all of your assistance. I will certainly be back with all of my vehicle needs!
This was second time bring my car to them .They got work done in one day .Everyone in shop professional and friendly.
Excellent service. Knowledgeable manager. Efficient and timely service.
I came to Midas (instead of my regular service provider) because you sent me a $100 off coupon for brake work. After inspecting my brakes, I was given a very high estimate, and was informed that the coupon would not be honored. To add insult to injury, I was charged $69 for the inspection. So instead of getting my brakes fixed and saving $100, I left with my brakes still needing service, $69 poorer.
Cleaner waiting area and better explanation of the steps and exact thing being done including parts used and references of the quality being installed. Not explained.
I had my brakes replaced in July but had been having trouble with the brakes ever since. Don and Dieter helped me get my car in on a tight schedule because I had to run my girls around to do things also. They replaced the front brakes due to faulty parts and there was no charge to me. They were very friendly and helpful.
The service was informative and friendly. They repair instead of just replace like dealership repair services. This I'm sure, saved me allot of money.
People were friendly and explained options we have for the service we needed. They were very accommodating in looking at our car without an appointment.
The Manager and Staff are very professional, thorough and very kind to me. I have been going to this Midas for a long time and my SUV is in great shape because of their work. I highly recommend this Midas.
Would not go anywhere else totally satisfied with midas
Service Tecks. Were very helpful. Werese
Customer service e is great. Very friendly and great communication.
Associate was polite professional and friendly, also helpful! I’ve been coming here for years, highly satisfied
I was very satisfied with the work that was done on my SUV
I called to set up an appointment for an oil change. Dieter offered a variety of days and times that fit my schedule. My oil change was done in a timely fashion and they were genuinely thankful that I brought my car in for an oil change. I will continue to use Midas.
I felt at a loss when I was told by another place where i got my oil changed, I needed brakes the cost $1294.00. Well I work paycheck to paycheck. I Midas got in the very day I called, and they did only what I needed. They also helped me out with the credit plan that gave me 6mos. Interest free pay off. I am no longer stressed out. Thank you Midas in Crystal Lake.
I had made an appointment, but my need to get quicker than the appointment scheduled became necessary and they were able to get my car in immediately. The service was great. It will keep my car safe even though the cost was more than I had hoped. I’m glad I did not wait any longer, it could have been much worse.
Seemed a bit expensive for what was done.
The service was very good, the price of $550.00 was a little over, than what I expected for Brake services
We had car towed in without an appointment and new break caliper was installed.Great help by Midas
Don at Midas of Crystal Lake is always nice to deal with. Very honest. Never had a problem at this location.
I had received a quote from HONDA to fix my exhaust system that was excessive! I called the local Midas near my home and spoke with "Deter?" he was very honest and set me up for a consultation the next day- for no charge! I met Deter and Donald Ottesen at the Midas in Crystal lake, Illinois. These gentlemen and their assistants explained that I did not need the entire exhaust system replaced as HONDA told me. Don brought me into the garage and showed me the problem, I took pictures and was educated by these mechanics! I was allowed to use an online coupon towards the cost of the repair of which was 1/3 the amount HONDA quoted me plus HONDA charged me a "DIAGNOSTIC FEE" of $79. The mechanics at MIDAS in Crystal Lake are very knowledgeable and customer-friendly! I highly recommend this facility ! Thank you Don, Deter and the other two gentlemen who took care of my car. I now have a local auto repair place to depend on for all my car needs! Linda Serafin
Friendly staff at the front desk and even passing by technicians. Clearly appreciated my business which you don’t feel if you go to a dealer. Service was prompt and scheduling appointment was easy.
People were extremely nice and professional. I felt like I could trust this particular midas. Looking forward to the next time I need to get my car stuff handled that I can go back to a trusted place.
Work was done well and in less time than initially told. Super friendly staff. I will be back.
I trust this Midas blindly. I have been a customer for years and I know them for years. I know they are not selling me something I do not need. The quality of the service is always great.
The customer service was top notch. Will definitely be switching to Midas for future services. Thanks!!!
The manager Don was very friendly and accommodating. He booked me into his first spot available and the turn around time on the job was quick. Him and his team were respectful and stayed true to the commitment time. I will be returning for future work.
I feel like Don has always been an honest and straight forward person. I have a new car now and went to the dealer a few times for service but just didn't feel like they cared about my concerns. Although, I feel Midas is very high in cost for the oil changes I will continue to bring my new vehicle here for future service needs.
Called for an appointment the next day and was accommodated. Good communication during the day. Work was finished in a very timely manner. Other issues unrelated to my visit were also identified and corrected.
Don, the manager, was incredibly helpful, friendly, and made sure I was comfortable during my visit. He explained everything that was happening with my vehicle in an easy to understand way and in detail, all while not trying to sell me on anything and being candid about what could use service and what could wait. I would return to this location based solely on Don being so great.
Don and his team are awesome. They are thorough when investigating my concerns. They clearly explain what they found and even let me know what has to be done right away and what we should watch for future visits. I feel they are honest and trustworthy. I won’t take my car anywhere else for service!
I have been coming to this Midas for many years - they are always fair, courteous and up front with their pricing, estimates and repairs.
Don the manager was nice, honest & they do they work the right way for a fair price
Dom was very upfront, Knew exactly what had to be done and offered alternate solutions . Saved me a large amount of $$ on the job that the dealer was going to charge 3X the price. The staff is friendly and on point. My car was done before the expected completion time and ready and waiting for me when I got there. Iwas shown the bad parts and told everything that was done.
Great customer service Don the manager is the best. he explains everything to you. It’s a great asset to have someone that really takes the time help his customers.
They always look for things we don't see. They're awesome!!
Don, dieter, and the whole team did a great job getting me in and out in a timely manner. They were busy.
I was a walk in oil change. Don Ottesen greeted me and got me right in.
Honest, reliable, and professional. I haven't had any issues with any of the cars I brought in. As a you g women it has been hard for me to trust mechanics. I will only take my vehicles here. Thank you Don and Deter
Don was a great help and awesome to work with very satisfied with him
Manager was very friendly talking to me and other customers while I was waiting for my vehicle.
Don was very pleasant and knowledgeable
Both Don and Dieter were extremely helpful in getting my car repaired with an exhaust and tire axle issue. Parts in stock, fair price and quicker repair than anticipated.
Don is awesome. He is always friendly and informative. He explains everything clearly and thoroughly. He is always pleasant and helpful. I won't go anyplace else from now on.
Told staff that I wanted to wait for the car and they were ready to take care of me as soon as I arrived. The service was done in less than 30 minutes. Don & Dietr are great guys to work with.
Your oil change was 115$ this is not acceptable. Just because prices are going up doesn't give you any rights to raise price 100%
The manager is EXCELLENT!!!
I had some expensive work that needed to be done and both of the folks I talked to there explained why I needed it done
Friendliness and helpfulness of staff. Able to quickly solve the problem I have had with my car for many years. Toyota never acknowledged there was a problem when I went to them. Midas was able to diagnose the problem with a test drive of the car. They explained to me what I needed to do to fix the problem and their solution worked. I appreciate the time they took to test drive the car and listen to me as well as their knowledge of how to solve the problem.
Don addresses the services I needed..followed up and was genuinely concerned about delivering a quality level of service.
Quality, communication, and professionalism shown . I was also shown the brake situation/status on my car and had a very thorough explanation which was extremely helpful. I appreciated the service.
The staff are very friendly and I always get an explanation of what my car issue is. The price is fair and the service work is extraordinary.
Took my car in earlier than scheduled and they returned it to me so quickly… I was in such a need for an oil change… I am definitely returning !!!
Got an oil change and tire rotation.Lets do both the good and bad.The good: great service, and work. Car feels great. Also they found some issues that will need to take care of like weak battery and brakes.Bad: felt deceived. Called and made appointment bc they stated a synthetic oil change plus rotation is $65 plus tax (due to $25 coupon). Assumed it was parts & Labor. I understand there would be tax and disposal fee. But on my receipt its $65 just for oil and 15 for labor. When I asked the gentleman, he said the price is 65 for parts and labor and when I told him that the receipt shows 65 for just the oil plus 15 for labor, he said that was correct. Wasnt going to continue the dialogue since i mentioned it to two different gentlemen.Overall thank you for the great service but will not return as sold for $65 plus tax (estimated maybe a $80 charge for full thing) but walked out paying $96.This is from my google review
Don the manager and Deeder are the best!!!
I little expensive the service
I have been going to Midas my last 3 cars. Over 10 years. I have never had a bad experience. Which I always experienced at my first dealership. The reason I tried Midas and never looked back. The management and technicians are all professional and friendly. Service is a bonus. I have nothing negative to say.
Great people and fast work
The was a $10 fee added to my bill that was not disclosed over the phone.
They have always been fantastic! My family and I have been going to that midas for 20+ years. We have always had great service and true their recommendations. Highly recommend coming here in Crystal Lake!
Don outstanding customer service ,knowledgeable, great person to work with.
Don always takes such great care of us and all of our vehicles. He explains everything and always goes above and beyond
The guys at the crystal lake location are always so nice, get me in and out for my service.
They took my car immediately and got it done in the timeframe I was told.
Don at the front was great to work with. He was very informative about the importance of what was needed without being aggressive, which I very icy appreciate. His communication throughout the process was wonderful. And I also appreciate whoever did the great job performing the service.
Don and Deeder are the best!
Don is the most honest a fair owner I know! I trust him and his team!
Don and his staff are very nice and take the time to explain the services and work being done. They are very efficient and got my car back quickly.
Don is always very nice, explains things thoroughly is transparent about probable costs. Just overall excellent customer service.
I was unhappy my front rotors started warping this winter lasting only 18 months.However they handled my frustration well. The price was fair to fix rotors.Hopefully the Midas rotors last don't constantly give me more trouble.
The manager explained everything so I understood what was being done.
Always a pleasure to do business with this Midas shop Excellent service every time I come. Outstanding staff . Willing always to go that extra to meet all customer needs
The advertised coupons should be clearly applied to the final bill without question.
Don is a professional, and consistently provide excellent customer service. I come to this location everytime I need work done on my vehicle, and I always get quality work done in a timely matter
The manager and staff treated my request for service with professionalism and did so in a timely manner. They explained upfront what the costs were prior to the service being completed.
Don is a stand up guy who gives you honest answers and is trustworthy.
Always professional and friendly.
Easy appointment scheduling, work started on time and was done when promised.
I have always taken my car to Midas and have gotten fair quotes and discounts.
Excellent customer service from everyone.
Don the manager is always pleasant with a it’s about the Custer attitude. The technician who worked in my car was quite nice as well. I have been using them for 7 years when we moved to Crystal Lake.
The Manager Donald Ottesen was efficient and clear on explanations and assistance and even have me some more estimates on more work needed on my car
I found the service here to be refreshing. The associate was exceptionally helpful. Being a female senior citizen, I felt that I was treated with honesty and respect.
Don is always so accommodating and friendly. He lets me know exactly what is needed with my car and the cost. His mechanics are trustworthy and skilled. We wouldn't even think of going anyplace else to have our car serviced!
They got me in quickly and had my parts in stock when other places could not get me in and had parts on back order. Thanks for getting me in last minute and getting me out of there in less than an hour. My time and my weekends are valuable to me! I will be
Been coming to this location for over 20 years managers and workers outstanding. Don gives it all to give customers experience you would want.
Been using this location for several years now and always been very pleased with the service the cleanliness the friendliness Dan and his staff are fantastic
Don @ Crystal Lake store took very good care of my car. The check engine light came up 3 time. The people @ Midas did not give up till it was fixed right and was very help with the pricing. and did it all in a timely matter THANK YOU!
Don was such a big help and very generous. Place is very efficient and priced fairly. Highly recommend this place!
I started coming to this location last year and was impressed with Don and the staff. Unlike the way i was treated at Ford after being a loyal customer for 17 years.
I am very pleased with the service I received at Midas-Crystal Lake. I went in for a Oil filter change. The Manager Don is a straight shooter. He courtesy and runs a great shop. I appreciate the time he spent with me going over future repairs that my 2015
"Talked with Don about my 2012 Outlander. Exhaust pipe rusted out on either side of the catalytic converter. Didn?t try to sell me a new converter, which saved me a lot of money. Also noticed my spare tire , which is under the car was loose and flat. "
"I talked with Don about my 2012 outlander. My exhaust pipe rusted through on either side of the catalytic converter. He didn?t try to sell me a new converter, they repaired the broken pipe. Also noticed my spare tire was loose and flat. Don had this"
Midas followed up multiple times to confirm work (new muffler system) was done to customers satisfaction. Fair market price and done quickly!
"I noticed my car had trouble starting today. I called Don and he asked me if I wanted to bring it in today. I was thankful that he was able to fit me in. He tested the battery, suggested an Interstate battery, dropped the battery in and had me on my way in"
I had a flat tire and was luckily right across street from the Midas store. I called and they told me to come over they would get me in. Service was fast & friendly
These guys are amazing!!! Helpful and great at explaining the problem. Got right to work on fixing my car so I could make it to a family funeral out of state. Will definitely be my go to place from now on
"This Midas went above and beyond. The first guy I talked to let me know what he thought I needed, he confirmed with the manager (who was very friendly and helpful). They got my car in, fixed it for me without delay, and sent me on my way! I will be back. I"
The guys at this shop were so helpful and thorough. I was sure I was going to be spending a ridiculous amount of money and needed something major. They fixed my car and charged way less than I was expecting. Not to mention not taking advantage that I knew
"This is an outstanding business. Management and mechanics have treated me with the upmost respect and dignity. I have been treated like a personal good friend by management. They have worked hard to provide me fast, very honest, and exceptional service. I "
"I have. Been coming to Midas for over 20 years great service , great employees , concerned for there customers will continue for another twenty years"
Excellent service. They didn't try to over sell us as so many shops do. Will be a regular now.
"Don and the team are very accommodating and extremely thorough in their work, they are trustworthy and communicate all pertinent information to me. We?ve been customers for several years now and will continue to be."
"Service by appointment, I was on time, the service was quick and the price fair.I'll be back."
"Honestly, responsive, friendly service!! Don went above and beyond to make my emergency car repair as smooth as possible. I went from tow truck to back on the road in hours!! I can?t recommend this place strongly enough!! "
I have always received excellent service from this Midas location. I am kept up on what is going on with my car and great suggestions as to up coming service my car needs.
"Don and his crew did a great job on my truck, very honest and fair price, I highly recommend! "
The Crystal Lake Midas location is by far my favorite. The guys at the desk are always so nice. I never have to wait too long for them to service my vehicle. The great set is what has me continuing to come back!
"Got home from work today and saw parts hanging on my sons car. Called Don up at Midas in Crystal Lake to ask if he could get it in today, It was 5:30 and they closed at 6:00. He responded sure. Bring it up and we will look at it. I thought we would need an"
Thanks so very much to Rebecca and Dieter. They really made my customer experience smooth and incredibly friendly. I appreciate the information provided and showing me on the truck specifically what was going to be done. I definitely will come back if I ne
You guys were great & made it easy for me to bring my Jeep in & take care of the heat issue that I had. Don was very professional and really nice. So far so good. I will be back for service when I need it for sure.
I have used this Midas for a period of time and their service is great and Don accommodates scheduling needs. The workmanship has been very good. I highly recommend this facility.
I highly recommend Midas of Crystal Lake for any and all services ! Great job on my brakes and best price in the area . Don the manager was wonderful ! Explained everything . All Covid precautions were taken also . I will return for all my car needs !! Tha
Took my 2018 Explorer suv for a grinding noise . They were able to tell me problem with brakes and what I needed in 10 mins !!! And the price for rotors and pads were much cheaper then anyone else . I highly recommend Midas and a huge thank you to Don the
bigtime ripoff*! Bait and switch!!!
I?ve been into Midas several times needing repairs on my vehicle. Don always give great advice and seems genuinely concerned about the safety of my vehicle. I will always choose Midas in Crystal Lake for my repairs simple because of the amazing service pro
Instead of $19.95 for oil & rotation they wanted $83.00!!! They said my very common truck needed special oil? Also I would have to pay $20.00 for tire rotation!!! Rip off! Bad business. Also took forever because they couldnt figure out how to reset the oil
Good work at a fair price. What more can you ask.
Don was friendly and welcoming. He went over everything on my vehicle thoroughly. They did what I wanted to do and did not push other services like other places do. I was in and out of there in 45 minutes. Highly recommended! Thanks guys!
"Called a competitor down the street and they said they couldn't get me in for atleast a week to replace my brakes. I called Midas, and they got me in right away and did a great job servicing my vehicle. Thanks Don! "
"Good place to go, and it is managed by a fair and decent man!"
Always a pleasure to go to Midas. Great service explanation of all work terrific.plan on taking all my vehicles for all my needs in the future.
Excellent service. Just loved it.
Don and his staff always make Midas an awesome experience. All workmanship and quality meet my expectations every time I have been there. Don and his team deliver what he promises quality work and efficiency to become a leader in the auto repair industry.
Arrived at the shop and met employees who were courteous and professional.Service to my vehicle was prompt.Thank you.
New to crystal lake and I was so happy with the treatment from the call to make my appointment walked in for my appointment and Donald was so welcoming they found a few things wrong nothing to major in pricing they even drove me home to tend to my repairs
I love my Midas! Theyre extremely caring about my old car and Don is very personable! I wouldnt go anywhere else!!
"When my car needed a new rear bulb, Don and Midas came through like champs. They fixed the problem quickly, efficiently and economically. I will never bring my car anywhere else! Finding a reliable mechanic and auto service you can trust is rare these days"
I would never take my car anywhere else to be serviced than CL Midas. Don is a true professional and straight shooter who won't steer you wrong.
"Thanks Don, for providing great customer service with a knowledgeable staff. My son is very happy with the work that was preformed on his truck. Thanks again. "
"Honest, friendly, great customer service and reasonable prices. I found a reliable and trustworthy shop for all of my future vehicle maintenance needs and repairs. Thank you again!"
Always prompt and courteous. Take time to explain procedures and recommendations
Everything as promised. Would go there again for service.
"This Midas shop has always provided good, thoughtful service, and done it in a very timely fashion. "
Great service. Don was very thorough explaining my repairs and getting my car back to me earlier than promised.
Great customer service satisfied with the work that was done on my vehicle
"Always quick, always friendly and trustworthy. "
"They took the time to show what was wrong with the car and what should be taken care of now and what could wait to be fixed , The car was fixed in a timely manner, "
The staff is friendly and professional.
Great service and Don was great
Thanks for the great service as usual!
Great place and great prices
Donald Otteesen and crew are fantastic! Quality work and great customer service. Help me through a tough time getting my car to pass emissions. The only place i take my chevy malibu. 5 stars hands down. Highly recommended.
"They were very fast, communicated well and did a great job on my repair. Great customer service!"
Great service and super nice staff
"Don and Midas staff is professional, reliable and always gives discounts. While doing routine oil change, Midas noticed oil/transmission leak, showed it to me, adviced me to take it to dealership, I am getting it fixed. Great job."
I am happy with my experience with Don very friendly and most important an honest shop I will be back.
"I got a full brake job performed on my college son's vehicle, which he drives back and forth to school. The whole experience took less than 24 hours from the time I first logged onto the website, plus I got a $100 off coupon!The manager, Mark, was the frie"
Thanks for the wonderful service to my Kia. I will be back...
"Reliable, efficient and no nonsense "
"Just moved to crystal lake, from Rockford Illinois. My family and I where looking for a good mechanic shop, with great customer service, Midas in Crystal Lake was just that. "
Great work and very helpful and curiosity
Don and the team do an outstanding job. The repairs are done on time and professionally. The cost is better than the competition and the service and customer care is way above what we receive from the dealers and other ?repair shops?.
"New to the area easily fit me in, quick service "
Excellent and quick service. Very knowledgeable and helpful
"Always honest, friendly service at a fair price"
Don is the best to work with. Explains what needs to be done and makes sure it happens on time.
"I have been going here for years and have always received honest, respectful service. They explain things and answer questions in a clear and concise manner, and never make me feel they are talking down to me. They have never tried to upsell me something I"
Took my 2015 Jaguar XF there for 45k service and they did everything to perfection at half the dealer cost
"Always a very good experience and the customer service is top notch. Very trustworthy and honest , as well as professional. I will be going back for service options such as oil changes and tire rotations in the future. "
"Of course nobody likes shelling out money for vehicle repairs, but it?s great to at least have some place you trust. Been to this location multiple times. Always great work, and decent turnaround time. This particular time was without an appointment. Dropp"
"I only went in for a short period of time, but everything that I needed was taking care of in a very timely fashion and i really appreciated it."
Midas was excellent. Service was great and they explained the problem in great detail.
Always great service and can get me in with very little notice.
Prompt and efficient service of muffler and exhaust pipe replacement.
I would like to give the Midas shop on Crystal Lake a big thumbs up! I recently had some car trouble with my tires that needed immediate attention. The manager there was so helpful and compassionate as I wasn?t expecting to spend 400 on a car repair. I fel
The whole family has the work done here. Honest work!
I have been coming here for years and have loved the service here so much that even though I have moved away I still come beck for all my car needs these guys are amazing
I've been going to the Crystal Lake location for years and they are great. Previous crew and the new group have always been great to me.
"Don was awesome! Excellent, honest service!"
"Oil change, pretty straight forward. Great communication and work. "
"When my husband went in for oil change the manager mentioned the special savings on tires, as long as we did it by end of month. They set it up. And rebates for over $200 return with rebates. Great job, great savings."
Couldn't be happier with the service and the repairs.My car is running great now! Top notch staff
"The minute I drove away from having new front brakes and rotors there my car makes a noise from the front. Brought it in a week later since it did not go away and I was told now I need new struts ($1,200*). Very unusual since everything was fine until I ha"
"They were awesome I brought on a 2003 car and it needed a lot of money in repairs and he gave me more affordable suggestions and help me find other discounts to make it more cheaper, the car is running great!! Awesome customer service "
"They were awesome I brought on a 2003 car and it needed a lot of money in repairs and he gave me more affordable suggestions and help me find other discounts to make it more cheaper, the car is running great!! Awesome customer service "
Really enjoyed our first experience scheduling an oil change and tire rotation at this location. Couldnt ask for better service and honesty. We will be bringing all our car needs here.
Sam and his team take care of all our family vehicles. I trust them to provide the best service and options.