From the first phone contact I made about my car, gentleman was very informative and asked all my question, and when we dropped of car, employees we are friendly, knowledgeable looked up and research about my car gave us good service and let’s us know what was going on with the car and I didn’t hVe a post but they took my car in and was done within 4 hours, great service .
I went in for an inspection of my brakes because they have been squeaking a lot more than usual. The staff were great and covered all bases regarding my visit. They checked and there was nothing wrong with my car but my visit was great. This is my home Midas.
We had a shuttle to drop us off and pick us up, communicate was awsome as well with the shop staff
I was very welcome in Jackson was the one that helped me throw, and he kept me informed of all the work and when I will pickup my vehicle. I will return when I need great service.
SPOKE WITH RAY THE DAY BEFORE WHEN SETTING THE APPOINTMENT. ALSO SPOKE WITH RAY THE DAY OF THE APPOINTMENT. HE ASSURED ME THAT THERE WAS NO FEE TO BE PAID AS IT WAS A FREE BRAKE INSPECTION. EVEN WHEN SIGNING THE PAPER HE SAID ITS GOING TO SHOW A $59.99 CHARGE BUT ITS ACTUALLY FREE IT JUST SHOWS UP THERE. WHEN HE WAS SHOWING ME MY BRAKES HE EXPLAINED IT WAS GOING TO BE OVER $600 FOR THE SERVICE. EVEN THOUGH THEY WERE RUNNING A SPECIAL FOR $250. WHEN I SAID THAT I WOULD HAVE TO RETURN HE STARTED TO SAY THAT I WOULD HAVE TO PAY THE $59.99 INSPECTION FEE. I ADVISED HIM THAT I WAS TOLD BY HIM MULITPLE TIMES THAT IT WAS A FREE INSPECTION AND IT SAYS ON THE WEBSITE. HE TRIED TO CLAIM THAT THE NEW OWNERS TOOK OVER THE STORE THAT SAME MORNING AND IMPLETMENTED THE NEW PRICES. SORRY BUT YOU VERBALLY TOLD ME IT WAS FREE AND THAT IS LEGAL AND LAW BIDING CONTRACT.
Friendly updates great customer service and very helpful and knowledgeable said my car would be done by the same day and on time.
Unfriendly associates, dirty office. Extremely high estimates for new brakes. People sitting around for an oil change that took an hour.
I had a full brake service done 4 months ago, and returned because they are squeaking and sound awful. I was told that brakes aren't silent, which was rude, I know they aren't silent but the noise I am hearing is similar to the sound they made before I spent 900 on new everthing; drums, pads and rotors. This isn't right. So he says he cleaned and oiled them and they sound fine. I drive to work the following Monday and they sound exactly the same, like metal on metal. I am worried about damage at this point.
I took my car to another place for a coolant leak and their estimate was $1300 to fix the leak and all the other “immediate” needs they racked up. I took it to Midas and they fixed the only actual problem for less than $600. Thank you so much!
Everytime I go to Midas I have a great experience. The staff is always very helpful and I’m in and out with no issues.
Very friendly, timely and good communication and feedback
Completed etching service quickly. Staff was professional and courteous.
Have th complete the job don't tell the customers they are wrong for wanting it done and work on lit in the time the appointment is for
Train employees to not try to scam potential customers into paying for extra things that their car doesn’t need. Hire more professional employees to run the location
Been coming to this particular Midas shop for years. Have never had a problem there and will continue to go there.
Went in for oil change. Several other major issues were found during pre-oil change inspection. The counter service man was customer friendly and concerned more about my safety while driving vehicle than making a sale. We not only did the oil change, but my budget allowed me to fix the most potentially dangerous thing, and l then was provided with a list of other things in the order they needed to be handled! I was also impressed how often he notified me on the progress as they worked on my vehicle! I utilized Midas for my car service needs in Chicago before retiring to California. Will be continuing to use them moving forward!
to be highly satisfied there would have to be some above and beyond service I think a Question like that should not be asked Satisfied should be good enough.
The guys went above and beyond. Very nice and very helpful.
TOOK A LITTLE TOO LONG WAITING FOR A PART.
Prompt service. Friendly courteous staff. They kept me informed on my car and what needed to be done. Answered any questions that I may have had.
I was satisfied.. I thought the wait for an oil change was excessive.. it seemed as though it took too long!
Midas is a good place they really take there time checking out your car the service tech are nice & I love how they communicate with you. I always take my truck there.
I was checked in and the service was well communicated to me by the staff associate.
Bernardo Macías is great! Overall great service communication, and professionalism.
They did not ask me or tell me what kind of oil change I’d get. They just charged me. I’m a 20 year old woman and I believe they took advantage of my little knowledge of cars and just charged me
I was able to fix a big problem with my brakes immediately and it seems like a new car!
In fact they took care of the problem that I was having of a leak without hesitation was a plus.They explained exactly what the problem was, showed me the situation and gave me options of things that I could do. I didn’t want any shortcuts taken, and I only wanted to use the best quality parts that I could. Midas did everything that I had asked for and more.
Manager Bernardo at the River Park Fresno lication is outstanding in monitoring the work being done, very professional and efficient.
This location honored my coupon and didn't try to make me get synthetic oil change saying my car couldn't take conventional oil. Had trouble at Walmart and other Midas locations refusing to service my car
Prompt service, everything explained before work done pointed out future problems or service needed. Very experianced workers 8n and out quickly
Being a senior woman I felt like everything was explained to me and treated with respect. I wasn't pushed to have work done that I didn't need. But was given suggestions about things that could be done at a later time. The gentleman who helped me was polite and informative. I will definitely be back again.
Mi satisfacción fue por servicio de calidad trato amable, y la espera del servició eficiente ambiente limpio y lugar seguro. Gracias por su atención, y servicio eficiente.
They explained to me very well the problems that my car has
Daniel was extremely customer focused. Professional and personable. Both guys at the counter were courteous.
Train employees not to tob the employees through taking advantage using false claims throughout the estimate process
Stop trying to over price for services and lying about what needs to be done. You guys tried to tell me that I needed to spend $2k in repairs most of which were bogus I found out after having my car checked by a mechanic and you took my filters out to try to get me to see how dirty they were in order to get me to pay you double the cost of what they'd be at autozone and then when I declined for you to do it your mechanic didn't even put them back in in correctly so my car made a loud noise until my Dad put a new one in for me & showed me what your guys did wrong. You guys rip people off and can't even put a filter back in right?
Friendly service. Easy to schedule an appointment.Very little waiting time to get my car serviced.
Great experience beautiful service and excellent staff specially Erica who help me understand what was wrong w/my car she kept me well informed and another staff even explain the part that needed replacing
It was my first time at Midas, so I’m not prepared to say that I was “highly satisfied” with the service…but I was satisfied with the service for a first time visit to Midas and this particular Midas shop.
Good service and used coupon that really helped.
Great service! Very satisfied with my visit.
Over the years this location has slowly deteriorated. Waiting area is worn with outdated furniture and cluttered surroundings. The homeless that surround the facility are ALL over the place and make the safety a concern.
the workers that helped fix my car did a good job at a fast time as well. Was able to have my car ready before I had to go into work.
they couldnt diagnose my cars engine misfire was fairly dissapointed
Provide an invoice of part/parts purchased. I was charged 400+ for a part from where the associate said was Moog, checked the moog website and the same part was 100 on there.
Was satisfied with service, communication, options. Just not satisfied with the price I paid for the services, could have looked elsewhere to get the work done cheaper but since I was already there I figured the might as well. For one rotor it was 197, quick look online for a pair of rotors was just a little over 200. So to justify the same price but for one seems like a stretch but my fault because I didn't do it myself. Tierods and bearings are out of my skill level and without the tools needed I would rather have midas do that work so I'm satisfied with that. All in all I paid about 1500 for parts.... which realistically should have been considerably far less, I didn't feel good about paying that much for the parts. The 1000 in labor I felt good with paying because those guys jumped on it right away and banged it out real quick, I was probably there for 4 hours max. I also got some tires which were an additional 800, good price, good tires. Other than the super markup on parts it was a good experience. If I recommend anyone to midas it would be for an oil change, brake pads, or an alignment.Thank you guys at midas on Blackstone, great people that work there.
Good value for service, friendly employees, professional work
Improve customer service. Be able to explain the work that was being done on the car. Describe what improvements were made. Complete work in a professional manner, not being on phones taking personal calls while completing work, and order the pizza when it’s your own time; not mine.
If you email coupons with the address of that Midas they need to honor the price on the coupon.
Great customer service very friendly and prompt
The workers and my experience with the store was great. My only reason I will not go back is cause I didn’t feel safe where I had to park my car. There was homeless people smoking crack. The employees were use to it. It’s not safe for customers nor for the employees. Had a good experience with the store but not with the scary activity happening in the parking lot.
I like that my car gets inspected and recommendations are made. I also appreciate not feeling pressured to have work done on my vehicle.
ease of scheduling and the associate was nice and had a nice appearance and explained thing well to me. I got the impression he was doing strong work and was organized well with the different jobs the shop was doing that day. I felt well cared for.
Need to find better pricing on parts.Napa had the parts I needed for 1/4 of price.Also alot of that was told to me about parts being bad where not they where going bad but not bad the price I was told to fix everything was so high I could have called my insurance to total my car out its way to much actually a joke
Always opens a little early and I am in and out with in an hour. Very quick and clean and chairs are comfy.
Kelly blue book for the area and repairs are half what you charge. The waiting room is very uncomfortable and nothing is provided to people waiting hours. Get new chairs at least with some complimentary like water at least. Check your prices as well. I saw 3 people walk out because of the expensive costs of your place.
Daniel was the admin with José the mechanic when I went in to the shop. There was practically no one else there. I kept interrupting Daniel for details about owning my kind of car–new to me. He never minded my questions and gave plenty of good advice.It lined up well because José also had experience with my vehicle (a later model). Besides performing the oil change, José had some very useful suggestions about why some of my oil might be disappearing.
I walked in without and appointment toward the end of the work day. They got me in and replaced my battery before closing time.
Make sure your employees are better trained, more honest and really willing to do the work they are there to do. Create a midas data base.
The staff provided excellent customer service. They made sure I understood what they were doing to my car. They completed the job as promised on time. The staff was very knowledgeable and pleasant.
I am having to take my vehicle back 2 days later for the same reason I originally brought the vehicle in for. So not fully fixed and feel as if I am going to have to pay more for something that was not fixed on the initial visit.
Everything was good the customer service and the appearance
Great customer service, got me in and out and explained what my vehicle needed
Friendly, explained the maintenance needed
Took more time than expected. Looked like spare parts needed to be ordered at that time.
Everything went as planned.
Since the bleeding of my brakes I have not had any problems with my GMC Acadia not going into gear, so far!!
This was my first time bringing my car to Midas. The team was amazing! The techs smiled and acknowledged me as I walked up(which doesn?t happen most places). Armando was very help in getting me what I needed for my car and giving me timely updates. I?ll d
Please change the spelling of my first name.I was impressed at how soon they were able to get me in and to fix my car. I will definitely come here again
"The technicians David, his coworker, and are very helpful and knowledgeable. Good crew"
"As a disabled veteran traveling for medical evaluations, I needed an emergency brake assistance for my pickup. After finding Midas Blackstone as my nearest service provider, the service manager told me that I would need to pay for a brake inspection fair e"
I didn't like their services because they said that I have to change some parts when it didn't need them.
They Check the car A-to-ZBest place in fresno
"I had great service with the guys an Midas. I got an oil, transmission fluid, and rear differential fluid changed and they even helped me find a coupon. On top of that they picked me up from my house when my car was ready. Great service!"
Very pleasant and accommodating. Clean surroundings.Good value on service requested. Ample parking and convenient location. Bilingual staff was very beneficial . Staff very knowledgeable.
Randall and Ignacio were both very professional and friendly. Ignacio took the time to show me the undercarriage of my vehicle and informing me that my vehicle was in excellent condition. I am somewhat confused though because the Midas in Clovis told me I
I was told by another auto shop that my wife's car had no solution to the ongoing Overheating and advised me to get rid of the vehicle. I came here for a second opinion and received the help and trust I was looking for. Mr. Ray Rodriguez has ever since wal
Randell was absolutely fantastic. Great service as always. Complete inspection with tire rotation and oil change. $20.23 OTD. 45 minutes tops. Awsome!!!
horriblethey created more problem to fix
horrible . fixing one leak .the made more leaks
Midas River Park took great care of me once again! Thank you, Ray
Brought in my daughters car for break pads after talking with Randal on the phone. I appreciated his desire to help us - not upsell products like I experienced at another store. Her car was in/out/done in a matter of a few hours. She needed 2 new tires and
Waited for over 45 minutes before my car was evaluated for brake pads replacement. Was totally shocked that I needed brake pads for the front and back. Don?t understand still why I was charged $129.99 TWICE for the front and brake pads. My nephew looked up
"I needed an oil change, so I called Midas and spoke to Randall. He was extremely nice and told me he would give me a good deal and I wouldn?t be disappointed. He was absolutely right. He was very nice and personable and got me in and out of there in less t"
Ray and his Team did a great job on this oil service. #bravo
Do not take your car here for an oil change. Our car was taken in mid September and the oil is low. We don't have any leaks so obviously the oil was not filled where it should have been. They do not check other departments under the hood to see if it ne
"Hello,When I sat down in my car to leave, I noticed my seat and mirror was not put back in it's original position, it should be put back in their original position. Other then that customer service was good. Thank you.Ara"
"My car had its first annual lube and the service and staff was exceptional, highly recommend "
Very great customer service as I was getting out of my car someone was already walking up to my vehicle. I asked how long would it take the employee informed me about an hour and half. They gave me a call right at an hour that my car was done and ready for
Thank you to Ray and his team at Midas their customer service was excellent!
I went in to get my brakes done but ended up needing a new part for my tire hub. The guy said I would have to leave it overnight which was fine however he called later that day and said it would be an extra day because the part (that he said would come in
was satisfied with the service that Midas performed.
excellent and efficient service.
I went in for a basic service and will definitely return..the guys in the office were very friendly and informative. I was done when they said I would be.
"The quality of work and service was excellent. The manager took me to my car that was on the,lift and showed me that certain part's as well as the struts were worn and needed replacement."
they have very friendly service and this last visit for brake service I was completely satisfied but the 2 prior oil and lube services I was disappointed because I asked them to make sure and fill the window cleaner fluid reservoir only to find out when I
Great service, noticed my car runs better
"in for an oil change and mechanic crushed my door, they tried to fix it but they have no idea about body work, now saying I caused the damage (called me a liar) and they refuse to put the car back into the condition it was in when I brought it to them. Don"
Wonderful group of highly competent Professionals. My experience Midas was 5 stars.
Great service! Awesome customer service too!
I called to set an appointment during my lunch for an oil change. I arrived at the scheduled time & was out with 30 minutes.
Did a great job getting me in and out. Good communication.
Took an hour 40 min to do a oil change. Way to long. People are nice enough.
"Thourouly inspected my car, found problems that needed to be fixed immediately. Thanks for the heads up guys!"
Everything was great great customer service
I dropped off my car for servicing and upon return the vehicle smelled like cigarette smoke. I assumed that it was maybe someone who worked there had recently moved the vehicle and it was just a residual smell. The vehicle has been driven for two days now
"Very courteous staff who are thorough and give good service, We?ll be back"
Ray is very rude and unprofessional. I?ve been here multiple times and this was my last at this location! Ray is extremely condescending to customers and I have witnessed this toward others and toward myself. He should NOT be a manager the way he talks to
"First off, I was stuck while driving on vacation and they were the only place that I called that would look at it that day. The staff was friendly and helpful. However, they misdiagnosed the problem and I had to bring it back the next day. They then fixed "
"You do not have Tech's that have any idea of what they are doing, I spent 200.00 to have you check lights coming on in the dash. I was told it would cost me $ 2000.00 to repair. Took the car to a mechanic and he found it was a wire that had been frayed."
They were very friendly & professional - did a great job!
First time going to Midas made appointment on line they gave me a 2 hr window so I made it will plenty of time to spare so when I got there was told they would be few hrs behind because they were under staffed (is that my fault) turned around and walked ou
"I knew they would try to upsell me (tires, wipers, etc.So I was prepared for it and had just what I wanted done. Friendly and they did a good job."
"I got an email with a coupon for 16.99 oil change because Midas is now under new management, so they were having this special per the email. Went in for oil change and presented this coupon and they said that they were too busy that day so they asked me to"
Great customer service. Service was done in a timely manner. I had a oil change and wheel ailment. I would recommend this location. Thank you Midas!
"Branch Manager, ?Daniel?, was very nice, competent, and professional. Great experience. And the service guys were also very personable. One even, easily fixed a large bump (approx. 12 inches in diameter) in the front driver side quarter-panel, by simply pu"
Very professional & quick.
"Midas did an alignment for me last week. Staff was friendly, prompt and accurate. Nice work. "
This is the second time I have gone to this shop when one of my tires was going flat. Both times I received quality service. The staff informed me of what had happened and how they would take care of it. I felt confident in the service I received. I will b
"Went in for rear brake shoes. Was told only a cleaning and adjustment was needed. Respect for your staff, 100 % honest."
"/when road testing the breaks, they care not for my cargo in the back, Damaged a brand new dishwasher, Stainless steal door front, I now have a big dent in it. Not a happy camper."
Paris at Midas was very kind and professional. He took ok me back to see my cars issues with the brakes and he did the work that I requested.
Accommodating. Great communication. Thorough. Efficient.
"Went in recently for an oil change. The manager was not pushy when it came to their recommendations which is always nice. They are always super helpful! However there was a miscommunication because I asked for a tire rotation and it wasn?t done. Also, no w"
"Paris did an awesome job , had a hard time finding out what was wrong with my heater but didn?t give up ,it?s working great and Paris is an outstanding employee."
Came in for a basic service and the representative was an extremely thoughtful young man and made us feel very welcome in the shop. He did not push any unnecessary services our way and was very informative with regards to length of service times. There wer
Fast service, repaired what needed to be fixed without finding other things that didn't need to be fixed
"I have been a customer for approximately 10 years. I will not be going back. My daughter's car seat had grease on it. After $400 and one week of my time, my car still does not run. I will take my business somewhere else. I can tell there has been a change "
"I went there to get my oil changed and possibly a battery change, I asked them to see whether they had the battery available. They forgot entirely about the battery. As a full time workings mom it was hard to get there and their forgetting that was a costl"
Took my 2015 VW Diesel Passat in for an oil change. Showed the Manager Jennifer my owners Manuel for Oil changes. Told her oil must be 507 compliant. Was assured oil change was going to be 507 compliant. Using non 507 Oil change was done. Found out 2 days
**** yall ***** *** niggas overpriced unecessary bull**** yall someHoes
Ask this shop to put 507 compliant oil into my Volkswagen passat. I even brought in my owner's manual to show the shop manager that it specifically calls for 507 compliant oil. I was assured that 507 compliant oil was put in the motor. Turns out the shop
They tried to send me away when they had two hours till closing because they wouldn?t have time but the manager said it wasn?t a problem. Took an hour for an oil change and my car was taken back right away and then it took them extra long at the end after
I had to have the Co2 canister replaced in order to get my check engine light to turn off. They found that my brake switch was faulting. So I told them go ahead and fix everything. $1100 and 1 week later the light is on again. The new manager seems nice bu
"They tell you one thing and then calls you back to replace another so it ends up costing way more than expected. When I went back to pick up the car, the hood of my car wouldn?t close. I?m not sure what they did to it but they figured to shave down the sto"
You charged me a$69.00 labor to put in a $15.00 headlight. I thought about going to BBB but want to calm down first. What do you think?
Thank you! Good work with nice people.
Went in for an oil change and headlamp and backup camera diagnostic my low beam headlamps weren't working the oil change is suppose to included a multi point safety and fluid check. The headlamps weren't checked to see if they were working until I reminde
Joe was great helping with decisions and the service was timely.Very happy
"They did a great job and told what was important and what could wait till next time, no pressure .."
"I took my 2004 Jeep in for an exhaust problem and left with a much safer vehicle. The technicians found issues I did not see and they were not made up, they were real issues. The problems were corrected and I am a happy camper now."
"On a weekday I was driving to take my son home, and ran over a curb.. my tire immediately went flat and popped. I called around different tire shops to see who wouldn?t have such a long wait time and who was the cheapest in price due to the fact that it wa"
Great service at a great price!
Did a good job on oil change. I just don?t feel the did a full inspection like they claim. Had to take it in to have a squeak checked out not eaven a day later because it got worse
They were great. Very friendly and helpful. They were able to replace my tire within my 1 hr lunch
"I believe it was Jason who helped me and he was very professional and thorough. Helped with AC, which was reason for visit, and also replaced filters that needed changing."
Great service and i was out of there in no Time
had an oil change done on our car by the Midas located at 7340 North Blackstone Fresno Ca. The oil filter fell off the car because they installed the wrong type for our car. I had ford fix the issue and inform me that Midas installed the wrong oil filter
Good job. Manager Chris had my truck done as promised. I'll use Midas again.
explained to manager Chris i had been a loyal customer to Dean in the past but service had gone down hill so i quit patronizing this store. Read it was under new ownership/management so told Chris I was back for another try. He thanked me for the opportu
We went there to get new tires. Our car was taken in immediately and this was around noon. The wait was reasonable and comfortable environment.
I had been going to Midas for years up until last year when I had a horrible encounter with their manager Chris. I wrote a review after that experience as I was very upset with what had happened. When I had arrived I witnessed the then manager Chris verbal
"Gregory was very helpful, service was completed in less than an hour. I would highly recommend this location!"
I went to have my rear breaks done and it took 4 hours for them to be done. The job they did was great but it took much longer than I was quoted. Luck I was there in my day off
Great service, will do business again.
"Good job, the quoted price on the phone the day before was less than the price when I got there, but the Mgr. on site, re- figured to get me as close as he could. It was still higher, butt I?m sure he did all he could. Thank you for the effort."
Nice work!!!!!A little expensive for a oil change !!!
"helpful and friendly, very prompt service, work well done"
"Honest, friendly and knowledgeable mechanics. Fast and reliable service. Work done in the car clearly explained in detail."
I have been to this location on numerous occasions. I have been treated well every time. In and out quickly.
"From the front desk to the technicians in the bay, they all know their jobs and do them seamlessly. By repair job took a while but I have complete confidence it was done right. Bravo for a job well done. I will be back. "
This place is not even worth a single star. I supposedly have an oil change and transmission service on 12/29/2016 at 5:00pm. I was told by Angel Bernabe one of their employees that they are about to close and I should come back the following day. With j
"I was instantly disgusted when I went in to get an estimate, I was in the lobby when this jerk came in and asked, what do I need? I can't say his name but it starts with a ""D"", and ends with a ""ean"", what an ***! I don't know why anyone would take even a l"
