Problems with brake job done a month ago caused my vehicle to fail inspection. Took the vehicle back to resolve the brake issue and was still charged for labor even though it was a correcting an issue initially caused by the mechanic.
Matt was very attentive and explained everything in detail any concerns regarding my vehicle.
Great customer service and the staff is very friendly
I was satisfied with the price. However, even with a discount it was slightly higher than I normally pay
Everyone I interacted with was incredibly nice and friendly. Best shop I’ve been to in a long time.
The staff was friendly and extremely helpful. They showed and explained in detail the issues I was having along with a permanent fix. They overall went above and beyond, and this is why I only use this Midas for all my vehicle repairs.
Richard, went above and beyond to explain what was involved and included in my oil change. That was very much appreciated! His customer service went to another level, and that's what's missing at times in our service industries. Because of him, I will be back for more service on my vehicle, and also share the fantastic customer care I received at this Midas location!
The guys in this location are always friendly and helpfull. I just started my 3rd year at this location.
Extraordinary customer service!
Always keeping me informed with my vehicle
The service was good and the manager was very friendly.
Always a good experience which is why I keep returning
Great customer service advisor listen to my request. Never had issues with this location. They take good care of my brother issues when he brings the suv in for repairs, he is deaf and mute.
All the employees were friendly, professional & provide excellent service.
The manager at the Potomac Mills location has a great personality and very attentive to his customers. I found out he was a Veteran and so was I. We both engaged in conversation and one key thing He said was to ensure that I pay it forward.
I own an Audi A8L 4.0T 2017 and I was referred to this location from a family member that said you guys was the real deal on Foreign cars and did great work so I didn’t hesitate to bring it to you guys and was pleased that I did
I scheduled my appointment ahead of time and I was in and out for an oil change in under 30mins. Not my first time here either?they always do a great job. Getting tire replacements this weekend from here. Shoutout to Mike he?s awesome.
"This was my 1st visit to Midas and I would highly recommend needing service to visit this location. Mike J was great in identifying the issues with my vehicle. He called after looking at it and not only explained, but offered to show us exactly what was "
The whole team here is great from the desk person to the mechanics! Mike is the best dude ever because I don?t know nothing about cars and breaks everything down for me to understand thanks!
I had been having issues with my car off and on for the past 6 months but that all ended when I brought my car in. Mike was the first person I encountered and he was friendly and knowledgeable and assured me that I would be taken care of. I?m so glad I bro
"For 16 years, I've only taken my car to the dealer. Finally, it's lack of customer service reached my level of intolerance. Needing an oil change and based on independent reviews, I called Midas at Metro Plaza for an appointment. From the moment the phone"
Very efficient and professional service!
The mechanic was very professional and understanding of what he needs to do. Thanks
Customer service where very nice and helpful. The service really fast . Thank you so much
Too expensive and personal Was extremely rude and not willing to help
The mechanics were honest about what I needed and didnt try to get me to buy something I didnt need.
will be sure to visit again
Very good service. I would recommend this place to everyone that need service to their vehicle . The machanic explained everything perfectly and the staff was very polite . I will be taking my car there everytime I need an oil change and tire rotation.
"Thank you for the great service, took on time and very professional. The tech showed me once rim and tire put on that rim was a slight different pattern I had ordered not real noticeable. Thank you for letting me know and putting air in tires with pressure"
Very good service and fast in and out before I could sit down
Quick and efficient. Last place I went to took over 3-4 hours to complete and this place was done in less than 2.
Short and sweet. Great job at a fair price for full synthetic oil change that also included tire rotation
fast and friendly services Thank You
Mike the exhaust specialist was great and handled my complicated job with ease. Staff was very knowledgeable from him to the manager and helped me out after attempting the job myself. Great work all around!
Friday afternoon appt for oil change & rotation. Was in & out in 40 mins (great to me). Friendly staff, well priced deal. I'll be back.
"Awesome professional team with prompt and accurate service! I appreciate their honest and fair prices. I couldn't replace my cabin air filter, so they were able to replace it and use my cabin filter, they charged a reasonable price. Other shops would have "
Good customer service Thanks for the discount. My first oil change in VAjust moved from NC
Excelente atencion, precio justo y muy rapido. 100% recomendable...hablan español!!!Excellent attention, fair price and very fast. 100% recommendable...
Job completed timely and final costs matched estimate provided. Staff were pleasant and called me for clarity prior to beginning work. I will be using Midas going forward.
service was very quick and very great
Fast and friendly service.
Always great service. They always are prompt.
Team was welcoming! Ms. Emily and Mr. Mike was very understanding when it came to my Cadillac converter. And they saved me alot of money! I will be coming back to get work done thanks!
"Each and every time we visit the Woodbridge location, we are greeted with a great, knowledgeable management team. The whole process is thoroughly explained and actually shown to you. You don?t get that level of service anymore. Thank you!"
Fast and friendly service
Service is ok and the guys are friendly
Great customer service, friendly customer service
They did an excellent job with my brakes. They were super friendly and time efficient. I will be coming back for future services.
My car broke down traveling. By pure luck I wound up at this shop. My experience was amazing. The whole staff was very understanding and helpful. In particular Tisha and Alan went the extra mile to make sure my repairs were as quickly as possible. I highly
"Very friendly staff. I was in and out in 20 minutes as promised. This staff ""Rock's""!!"
The most friendly and amazing staff! Definitely coming back in the future!
"This team is awesome. From management to the mechanics, you always get honesty, friendliness, and an overall great experience. We have come here for years and plan to for many more!"
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Excellent service excellent location excellent customer service
Very professional and outstanding service from front office to the techs doing the work
The mechanic did not fix the problem with the blower fan correctly the first time around .which cost extra trips with Uber
Service members are always helpful and show and prove that there looking out for my best interest and professional
Latesha and Alan are the best!! Super friendly and helpful! Going back again for sure!
Had a "rattle" in a recently installed exhaust system (from motor back...). Quick appt. scheduled. Right up on the rack - ahead of time. Found one hanger bolt that could have been touching the frame and one that had worked itself loose. Fixed in less than 10 minutes. Great service with a smile.
Thank you,very good service
"Was very satisfied. Very friendly and helpful.Had oil changed, tires rotated and visual inspection. The only thing was I asked for more air in tire and was written on work order. When I left it was not amount I asked, called back explained it and said bri"
I was very pleased with the courtesy and professionalism of the staff.
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Service was efficient, and quick. My go to service provider.
Excellent service ,front desk lady was very helpful and knowledgeable.
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Friendly expert service! I've been quite satisfied with service here on all three of my vehicles.
The staff members are courteous and efficient. I have been a customer for a long time and I continue to be very pleased with the service I have received.
"I went to this Midas for the first time, because another Midas messed up my car. I was disappointed and about to give up on Midas as a whole. I went there for an oil change and didn't end up with a 3 page list of things recommended or pressured into getti"
"During my oil change, there was a minor part that was broken by the young technician. Thanks to Ms.Fields and Aaron, the part was ordered and repair was made on 6/17.??"
They always take care of me and Tisha she is amazing I get my oil changed there all the time
Told me tire could be patched and tire blew out two days later
They always get me in at my scheduled time and keep me informed about any issues they find during the inspection.
"I visited the Dale City location on Metro Plaza today. My '89 Thunderbird had a crack in one of the mufflers and was also leaking exhaust from where the pipe attaches to the muffler, producing a very loud roar under acceleration. I didn't have an appointme"
Great Job!!! Great customer service
I would highly recommend people to go to the Midas off route1 I called that location around 3 something that Friday evening and I expressed to the manger which her name is (dawn) that my car wasn?t running good And did she have anything available for that
Had a check engine code and all they did was read the code and nothing else and charged $134 for a code read and to tell me that my transmission needed to be replaced. Poor service.
Always great service. Benn coming here fo more than 20 years.
"I have mixed feelings. I took my car there on a Sat. Morning for an oil change and tire rotation. Thankfully they noticed a nail in my tire. They offered me a coupon price and everyone was friendly, knowledgeable, and helpful. I paid $25 for the patch and "
As always very courteous and professional.
Met with Mr. Stanley last week. Mr Stanly was very concern about my discrepancy and he and the shop went above and beyond in customer service. I am very satisfied and highly recommend the service at the Midas store. RDR
you bring in a coupon for a service and they charge you a totally different.and they do not call you to tell you the different or get your permission i would not recommend then to nobody
Fast and friendly service always
"Pretty sure they stopped checking my vehicle for the courtesy check 2 oil changes ago, before that they would write obvious fluid problems i needed to fix which they showed me in person. Since then everything has gotten checked off as OK. Makes me wonder i"
1st update on a prior review.Received a telephone call from the Manager Brian Stanley Thursday. I missed his call. I talked to him Friday and we are in the process of correcting this discrepancy. He assured me that he had just learned of my concerns. As st
I asked for a estimate for rehanging my exhaust pipe and removing the lower bolt on the front passenger brake caliper that had snapped off. 15 to 20 Min after my Jeep went into the air on the Midas rack. I asked about the estimate. they scrambled for the e
The manager kept me informed about the service I was receiving. Work was done quickly and efficiently. Great experience.
Staff was friendly, helpful.
Fast, friendly and affordable. They were all very helpful and kind.
"I had the front and rear brakes replaced on my Hyundai Santa Fe. I was in and out in and hour and the price was reasonable. The shop manager was fantastic. I regret that I do not remember her name, but she worked hard to make sure that I was aware of every"
"In addition to driving my 13 year old car home knowing that it is in great condition after receiving its routine maintenance from Midas, I enjoy the staff here. Always professional and in great moods. They are also very knowlegable when it comes to my ques"
Love that the staff is always friendly and fair
Always very satisfied with your service
The staff was courteous and efficient. I was very pleased with the service and the way my questions were answered with regard to their recommendations. They were friendly and attentive. I will definitely recommend this Midas to my friends!
Requiring your branded credit card to participate in a promotion is in my opinion greed. After 28 years as a customer at the same store I will no longer be using Midas.
"I would recommend this store, they were up front, very honest, and explain everything to me."
Thanks for doing another great job of meeting our automotive needs.
My 2011 Highlander had been to Midas a dozen times to get the oil changed. The car never leaked a drop until last week. Following a regular oil change I was informed the oil pan needed to be replaced as the seal went bad - I took the car across town to t
I was very pleased with the service and those who assisted me. I would definitely recommend them to someone I know.
Provided excellent service.
I used a coupon it stated I would receive a oil change and tire rotation. I don't think I got the rotation. But everything else was good
As always the mechanics at Midas was friendly, accommodating, quick and efficient.
Provided excellent customer service.
Very impressed with the technician's knowledge of vehicles and advising on the best course of action for my vehicle without breaking the bank.
"This is my first time at a Midas shop. I couldn't believe what the dealership, Jiffy Lube and even the Exxon where I usually take my car for an oil change was charging. So for $19.99 I was able to get my oil changes and fluids topped off. The employees "
I have been to Dale City Midas for second time for my Mazda van services.I am very happy about honest and sincere works done by the techs. No pressure and no delay. The place is very neat and clean. Troy has a friendly approach.Good job for repeat customer
We have been bringing our car to this location for years and have always had good service. The repairs are done correctly and when we had problems with cars they worked until they figured it out. e
"The group of guys there are professional and helpful, not to mention they care about what repair you need done right. They gained a loyal customer."
