The Manager was incredibly thoughtful and communicative. She is a wonderful person to interact with and was very helpful in me understanding the status of my car and what they were doing. She is great!
Store manager Amber was awesome, I made a 2pm appointment-i showed up early and my truck was going into the shop before theb2pm apt time. I waited in the lobby while my vehicle was serviced -it was clean and organized, the staff was extremely fast and very friendly. I will be bringing my vehicles to this specific store from here on -good mechanics are hard to find. Thank you!
Madison East Midas truly cares about us. They see the customer as PERSON, not just a task. They let me watch the entire time they worked on my car, communicated with perfect clarity what was happening in a way I could understand, and even brought me directly into the shop to show me something under the hood of my car that they noticed! They asked me detailed questions about what could have lead to my ignition problems; they had to keep the car overnight to try and get it to reproduce the problem, but it didn't, because the day before, I had started hiding my car from a person close to me I suspected of tampering with it and causing this problem to increase their control over me. Sounds farfetched, right? But from the moment this person didn't know where my car was anymore, it hasn't had an ignition problem. I'm talking not even ONCE. So the team wasn't able to replicate the problem because it had already been resolved. So anyway, the East team is PHENOMENAL. I've been going to them since the first time I moved to Madison many years ago, and you couldn't PAY me to go to anyone else! Also, they didn't charge me a penny over the diagnosis fee, even with all the time they put in!
Dont charge if you cant fix it.
The fact that there are women working at this location who are highly knowledgeable and friendly makes it an appealing place to bring my car.
Waiting area small and old as is building. Furniture and decor could be updated and brightened up perhaps.
All the service I was expecting was done well and on time.
I have always been impressed with how clearly the manager and technician explained the problem.
I made an appointment for 9:30 am on a Saturday morning. It was confirmed, so I asked if my vehicle would be completed by 11:30am. I explained I had recently found out my brakes were dangerous to drive with and had a wedding to photograph later that day. Midas was able to get my vehicle in at 8:30 am and completed by 10:30 am! I was able to arrive early for the wedding! They not only did an amazing job with my vehicle, but they listened to my situation and showed me compassion by helping me out! I am a very grateful happy customer!
Received an up sell to a more expensive oil change.
accepted coupon, prompt attentionOn-line appointment useless, had to call to schedule
Needed some work done and they got it done shopped around for parts they needed
The manager was extremely helpful and very friendly. This was my first visit there and I already know that it is where I will continue to go for service from now on. Thank you for doing such a great job.
My car need hub assembly which they got but after the tech put it in abs took it for a test drive it through out my ABS system because it was faulty they had to order the ABS snd it will come this week so he got the new hub assembly in and I picked up my car they will call when the part comes in
"Great service, friendly staff, we will be back!"
"Great service, friendly staff, knowledgeable about the repairs, timely turn around."
"The car service thus far looks great. Fast as well. However, I was really put off when I walked into the enclosed small office and no masks on by service counter staff. I was glad to see customers with masks on though. Not sure I will go back due to lax s"
I have always had a family friend take care of my vehicles. I trusted him implicitly to let me know when something needed repair and when everything was good. Marc made me feel the same trust. I will certainly return for future work and will refer frien
Not a bad experience at all it was early in the morning and they were very polite and helpful didn?t take long at all very professional and the holiday coupons are a great perk first time at Midas ??
Made a request for appointment online at local Madison Midas through their website. Been several days and no contact from Midas or appointment confirmation.
"I went to Midas because my tire was starting to get flat, and I needed it to either A be patched or replaced with a new tire, the front desk associate was very polite and honest when it came to prices he also suggested a different tire for a lesser price b"
Quick turn around by great staff! Great price and excellent service. They got me in for muffler work when no one else could.
"Had my rear brakes replaced with Midas 2 years ago manager said whoever did them last didn?t properly lubricate them, still paid full price to replace again will not return for any future services "
"I was very pleased with the recent service that I received at this Midas location in Madison, Wisconsin."
"I have been very pleased with the service I have gotten at the Midas shops. This time was the same. A very positive, friendly gentleman at the desk. Oil change was done as well as the tire rotation and in an orderly manner. Thank you for your service.K"
You reviewed the needs of my car and wanted $2500 for repairs. I went somewhere else and paid $725.
Brian, Did a great job of getting me on my way quickly. He found the problem and gave me two options for repair. I made a choice and the work was done. Great service!
I had 4 new tires and a tpms installed. Technician noticed right tie rod was bad. I approved that repair and alignment. All is now good with my vehicle.
The customer service I received was awful Justin is rude and Brian said the mechanic working there was an idiot and didn't know what he was doing Just what kind of people do you have manage your store? Very unprofessional ones The manager treat women like
"One of the counter guys is fantastic, Justin, on the other hand, is terrible. I take several vehicles there and he will never do what is asked of him. Substandard service at best. I will not get into all of the situations, but there is little chance of "
Justin and Dave are always accommodating and reliable. They always do a great job and you will get your vehicle back quickly. Always a very positive experience!
Awesome!!!!!!!!!!!!!!!!!!
Good service And friendly staff
They got me in quickly and got the work done within the promised time
Quick and efficient service on short notice! thank you
I was happy with the expediency of the service.
I always trust Miles to do the best job at the best price and they never let me down this was another example of that .
"Good location. Courteous....helpful with scheduling, fine work done in an ample amount of time!!"
I thought I was getting just a quote when I went in but they said they could take care of the work if I had the time. . Was told it would take about 45 minutes but I was out in less than 30 minutes. I could not have had a better experience! I?m actually go
Friendly and fast service.
very happy with midas. I did find even with a free tire I can get 4 for $40.00 less at webers tires. Will buy them there
"Every-time I receive service at this location, I?ve always get great service. They let me know what needs repair now and what can wait till next time I?m in."
On the oil change sticker it was noted they used 5W20 oil. It says right on the filler cap 5W30. I think if they change the manufacturer's recommendation for oil weight you ought to inform me of that and why.
"I took my brand new car to Midas for my first oil change and they told me that at 8000 miles I didnt need a tire rotation and now at 15,000 miles I need brand new front tires because they weren't rotated at my one and only oil change. I paid $70 for their"
Keep up the great work and courteous treatment of customers!!!!!
very polite and did a fast and great job
"We have our fleet vehicles serviced at this Midas location. David, Justin and their crew always take great care of our vehicles!"
"Needed battery cable tightened down in and out in 15 minutes always great customer service and awesome attitudes, thanks."
"Fast, excellent work as usual. Thank you"
Everything was done as requested and quicker than expected.
"Could not be happier with the service and price I received from Dave at Midas. I thought I needed a full set of tires for my daughter's car. After inspection, I only needed the front tires. I appreciate the honesty. I am. Confident my daughter is safe driv"
"Gwe were happy with your service. You did indeed offer to drain/ refill my daughters windshield washing solvent which was last recharged in California so, obviously, no protection in freezing weather, but she remains certain that there will be an additiona"
"I brought my car in to have the exhaust and struts looked at. The man that helped didn?t even seem to acknowledge that I needed anything else looked at besides my exhaust, I tried explaining I needed the struts looked at but he ignored me. I brought my car"
Excellent work done on my rear brakes. And very timely also
"they did a good job and offered good advice,"
The staff is courteous and very knowledgeable. Twice I have come in with vibrating noises on my Nissan rogue. The young mechanic there is awesome!!!! He makes you aware of issues before you ask. Would recommend this shop for all auto care. You guys rock!!!
"Invoice #0159620 $461.00 07/27/2018Price seemed high to replace Stratus front wheel bearing, but no detail or options presented with verbal quote. Figured correctly that it was typical out of state, on the road ripoff.Further study of invoice revealed the"
It is working ok. nice work
Got a bunch of stuff done to my car today. Dave the manager helped me out and was awesome. Great customer service. 10/10 would recommend
Everything went smooth and was communicated efficiently and effectively.
"Each and every time that I bring our vehicles in to be serviced, we are treated well, the managers are courteous and helpful, and the work is done in a timely manner. I suggest that you try them for yourself."
"With my work schedule, I needed to schedule my brake and alignment work on a Saturday. I arrived at 9:30, and in about half an hour they diagnosed the problem and told me it would be another 60-90 minutes. My car was ready before Noon, and I had the rest o"
I have been going to the same Midas Since 2005 and they have been upfront with me and I trust them with what they state is wrong with my car and it?s always in good shape when I get it and if there?s a question they always help me through it so I would h
I've always had great experiences at Midas. Manager Dave and his staff are super friendly and knowledgeable! They get the job done right and in a timely manner! The only place I will take my car!
Mark and his crew are very professional
I live a couple hours from Madison and purchased a used car in Madison. The rear tires were shot and I wanted to get them changed before leaving town. On a recommendation I went to Midas. Dave Key and his staff got the car in right away even though I di
"I was driving from Mpls to Chicago to pick up my son from school and take him home for the holidays. My car started to make a noise and it seemed to have a ""slipping"" in the drive. I had stopped at a Cadillac dealer in Wisconsin Dells and they told me th"
Had a great experience at Midas. My car was really in need of a lot of maintenance and the awesome store manager Dave Key helped me out a lot and told me everything I needed to know!! Great service. I will return again.
Wonderful prompt service with good recommendations
"On the day before Thanksgiving, I had a flat tire. With my tires nearing their useful life, I asked if I could get a set of new tires that day, even though it was probably one of the busiest days for the dealer, & I didn't have an appointment. My new set o"
The manager Dave and his staff are very friendly and knowledgeable. They always get the job done right!
"Great service, friendly and professional staff. Were able to get me in on very short notice"
Always very friendly staff and great customer service
One of the quickest oil changes I?ve had in a while! Very courteous.
"Found out I was being overcharged when I got my car looked at by a second party. Also, there were other issues with my car that I wasn't told about"
We needed brake work. Midas was able to get us in quickly and got the work done in one visit. The price was reasonable. Car is doing great. Thank you for keeping us safe.
"My vehicle broke down out of town. I was in a hurry to repair, without compromising my family vacation. David diagnosed the issue promptly, ordered the part and had it repaired within a day (even faster than I had imagined). Not only that, he lined me u"
Everytime I had service done I was pleased. Thanks Midas
The customer service was good. I have been coming there for at least ten years and has always had good service
Always tells you what needs to be done today and what can wait till next time.
Very dissatisfied!! I've been going there for several years and will not be going back nor will I recommend them to anyone.
I've taken my car to SEVERAL mechanics. They all said that my car was fine without an ABS sensor. Two years without it and my brakes started failing. They solved the problem and now the car runs wonderfully! Thanks Midas
Went to Midas for a second opinion on a repair I was told I needed by another place. The repair the other place quoted me including parts was over 900 bucks. Midas told me I did not need those repairs (which I was willing to get serviced there). They are e
"went in with a grinding noise in the back. as always very friendly, and work was done at a speedy rate to get me back on the road. manager was friendly and helpful. thanks midas.vicki s."
"I received an estimate from a GMC service shop that seemed quite high. After review with a relative who is a mechanic but located states away, he suggested I get a 2nd opinion and I'm so happy I did. David was the main person I had communication with and h"
Dave Key was exceptionally courteous and professional. The work was done promptly and the store was clean and comfortable. I highly recommend having work done at this location.
took my car in for some work and was happy with everything they did at the east Washington store. the manager was very helpful. thanks midas
"I was greeted and assisted throughout the appointment..it ended up taking 24 hours. A thorough check was done and a major oil leak was discovered. I was offered a loaner, which was most helpful. I returned the next day the car was being test-driven and whe"
Extremely polite and helpful.
