I have been going to Midas over 20 years and always happy with the service.
I liked that they were friendly, punctual, parked my car not far so I didn't wall far as I have motor disability. I also liked how they sent me everything they checked
Incredible service. My car was booked in for 9am, I dropped it off before I started work at 8am.The associate called me at 9.09am to say the car was ready! Absolutely brilliant stuff.
Mike and team were above and beyond. They got me in and out very quickly and provided the service that I needed was no surprises and no hassles.
JUST TOO MUCH MONEY. I CAN'T EVEN GET IT THE PART AND THEN I HAVE TO HOPE IT WILL WORK AS THERE ARE NO GUARANTEES AND I WOULD BE OUT $1000. NEVER MIND THAT I AM A ON A FIXED INCOME.
I was happy I was able to drop it off Saturday and the work was completed Monday morning
just a bit long for the wait, other than that everything is well
Online booking was easy. Appointment confirmed within a reasonable time. Check-in was fast. Update regarding services required in a timely manner. Repairs completed when promised.
Midas Stony Plain are friendly and I really appreciated the work their done on my car.
Lady associate was very polite and pleasant
As always the team here did outstanding work on my vehicle. Even though there was a surprise (a wheel nut seized and broke) encountered it was handled quickly and professionally. Thank you again Kudos to everyone there. See you at the next service!
the problem was solved and the service was completed in time and at the price specified
I went for a simple oil change and tire swap and that's what I walked away with. I've been to this shop before and I know they will point out issues that they find and provide helpful suggestions. Over-all, I appreciate the service I receive from them.
Quick accommodation and even had a nap while waiting
Took my vehicle in on time. Work was done in an efficient, timely manner. Excellent service.
This location continues to be my go to place, they were able to squeeze me in, did a through job, explained everything & gave me a complete breakdown of everything needed, extremely happy, will continue to go here & highly recommend to everyone 😊😊😊
Guys are great. Good with customers
Quick service, great customer service, pleased with the online inspection report
Dropped the car, went refuel my pickup,when I got back the car had serviced and parked outside
I scheduled for a brake service online but when I arrived they had me booked for an oil change instead. My appointment was booked for 1:30pm which was confirmed via text and via email, but when I showed up they told me it was booked for 2:00pm so I had to wait an extra half an hour at their shop because they miscommunicated.
Fast service n the promotion too or discount
The service was excellent from booking the appointment to picking up my car. John and Kelsey were great. I was very impressed and will definitely be back!
Front Staff is always friendly and explain to you the costs before touching anything. Just a hassle free experience always when i go there. unlike many other places. With costs of living and groceries now a days the cost of fixing your vehicle is beyond ridiculous, But Midas is alot better then other shops cost wise.
Staff were ready and knowledgeable on all questions asked by me.
It was a wheel bearing. I thought there was some play but didn't feel hot or handle poorly. Thanks! Quiet as a new car now. WOW
one phone call and everything was set up for the next day. one hour in and out.
I have been going to this place for couple of year for my car services, they always took good care of me.I trust their work.
Do the work you said you were going to do.Tires were not rotated and then they lied about it pressure to get a more expensive oil change which they lied about again telling me I needed synthetic oil.
Mike has good staff and Herb is very good with telling us what we need and what we can wait to do with service
Professional and polite service.
Herb has always treated me well and great communication with him and his staff
Your staff were quick and efficient
Called in the morning and was able to go in at 2 pm. Vehicle went on the hoist right away and they quickly diagnosed the problem and showed me under the vehicle what needed to be done.Repair was done in 1 hour - excellent service at a fair price.
I have been getting service work done at this location for many years, always great experience
I called and got an appointment that fit my schedule. My car was fixed in a timely manner. Herb and the team at Midas are amazing.
Herb is awesome, always! always request to deal with him
Customer service was very helpful and kind
They fixed my tire by patching it,and advised me that I should replace it, so I will replace all four of my tires in a few weeks, I already got a satisfactory quote
Good customer service and very much happy about how they fixed my car.
they explain what's going on with your vehicle
Midas located in west are friendly, they checked everything even not included on my service. They qork fast and efficient.
Fast emergency service , helped me a lot thanx
Tech forgot to tighten the splash guard beneath my vehicle and the guard fell down in the highway causing pebbles flying infront of my windshield and some vehicles besides me causing almost a accident.Make sure to double check the work done.
Very efficient and friendly.
The quote was exact. Both people at the counter were courteous and polite. The work was completed on time
Friendly. Knowledge. Good pricing. Prompt service
I have been servicing my vehicles at Midas for over 20 Years and am very satisfied with their impeccable service!
From start to finish, the experience was exemplary. From check in to handing over the key I was kept informed, entertained by the streaming loop and friendly staff. Thank you for one of the more pleasant car related experiences I’ve had in a long time
Just a really good group of staff, Herb is pretty down to earth , chat with you like youve known each other for years. Decent prices in todays market and work is completed fast.
Service was easy, informative and all around a great experience.
I would like to thank Romeo for his dedication and good service at my car. His job is truly amazing.Highly recommended.Thank you also for the team and my experience is so amazing.
Kelsey is very nice to talk to and everything got fixed in time and they provide me what to get fixed and not with pictures and what they recommend to do in the future for my vehichle.
Friendly, on time, and car returned well
midas is were my whole family goes ,always been very happy with there service
Very good and easy to make an appointment and reschedule it. Friendly staff and explain everything that needs to be repaired right away or at a later stage. I have been going to this location for a very long time. I love those folks they make you feel part of the family the time you walk in the door.
They analyzed the problem and contacted me and fixed it on time.
Friendly great service for feasonable price
I have done a lot of business at this location for many years, Always a great experience
I have serviced my cars there for years now and I love their service. I will continue to service my car there because I am always satisfied with the work done on my car.
Appoint was booked for 1030am. My vehicle was taken in after 12 pm, wasted 1.5 hour even after booking an appointment for simple oil change. I could see the entire process of oil change through the window, which took less than 10 minutes to complete but wasted quote a bit time just waiting which was never explained and expected. Price breakdown including taxes wasn't matching the promotional price. Highly never coming back ever to Midas.
Overall I am really happy for the fast service and friendly staff ☺️
Employees are courteous and know what are they doing. Very helpful and respectful.
Came in for my winter tire swap and oil change. Was told by agent other issues need your attention as if the problem is not fixed now, it will have tremendous effect on the vehicle and financially. Which I’ve agreed to fix it( Brake Fluid - Condition, CV Boots/Axles). Agent by the name of Herb explained well and also showed the issue to me. They did a great job on price matching as well.
They were prompt and a pleasure dealing with them.
I had my splash guard replaced as the old one was damaged. The service was great and Herb and the staff are alway great to deal with. 2 thumbs up for them
They had a apprentice working on my vehicle and it took a hour past the promised time to complete my oil change
Herb and staff are always great
Actually find the leak, charges me for nothing basically. You do the same inspection with an oil cha be for $60, so why did I have to pay $160?
I arrived at my appointment and greeted right away and the car was completed fast and efficiently.
Service is great and I love that they listen to me and try to help
Always a great location for service
i always like dealing with Herb
the processing of paperworks took me longer than I'm expected and they put my family name by mistakes and I will come back again just to put my initials on it...
These people continue to go over & above to help me with all my vehicles needs
The process was easy, friendly staff, the quote was for a reasonable price and they honored despite the job taking longer than anticipated
The person I dealt with was Huff. He was extremely helpful and stayed in good communication with me during the servicing of my vehicle. He was extremely knowledgeable,friendly and helpful. Thank you very much for servicing my vehicle!
Staff are friendly and very accomodating
Coupon price, took me in 15 minutes earlier than appointment time, service personnel very professional and explained service very well
The original price was reduced by 1000.00 dollars which I was then able to use that savings to purchase new tires with.
I have been servicing my many vehicles at this location for many years, always a great experience
FAIR PRICE, FAST SERVICE.ONLY THING I DON'T CARE FOR IN THE VIDEO PLAYING IN THE LOBBY. IT IS SO ANNOYING. HOPING FOR AN ALL SEASON TIRE SALE VERY, VERY SOON.
Skilled front desk personnel
When I called for a quote on rear shocks, associate was very friendly and I was informed that my shocks were still under warranty and all I had to pay was the labour. Scheduled my appointment in a timely manner and was very satisfied overall.
The staff were very communicative. There were multiple issues with my vehicle and they called to discuss each one and what they would do and how much it would cost. They were friendly. I’m a woman and I also know nothing about cars. Typical I know. But usually when I go to the mechanic they literally talk to me like I’m an idiot. But these staff were friendly and not at all patronizing. They were very kind when I went in to pick up my car. I am overall very satisfied with my experience.
I appreciated the online booking and the call early the next morning as promised. Excellent service.
herb was excellent in doing his job.
Have your mechanic wipe the oil off his hands so he doesn't get oil all over the drivers door and the interior of the customers vehical putting the sticker on the window, for starts.
Good service, friendly associates that clearly let me know what needed to be done now and what could wait.
the report after my oil change said my tires were worn but they are midas tires bought less than 2 years ago and switched out in the winter. I was also told that my brake rotors and pads were a problem but they were serviced a few months ago so either the job wasn’t done well or the vehicle inspection was not done.
I've always gotten excellent advice and service from this location
Will took his time and clearly explained the problem. He even took photos to show me what was going on. He walked me through every step of the way.
The crew did a great job repairing the van
Work done within estimated time, and quantity work and parts.
My alternator was causing my other items like my air conditioning to turn off. I dropped my car off and they got it fixed the same and I am very satisfied with the excellent service received.
When you do a free inspection , get it right.
Herb the Service manager is very knowledgeable about vehicles of any year make and model. Herb is always friendly and professional .
In and out, quick service.
did my oil change at midas so the technician will check overall condition of my car but they didn't do courtesy check so now i dont know if my brakes are in good condition or what, and i think they didn't put crush washer on my oil pan since the bolt have a slight leak.
Friendly service and very satisfied with the work that was done.
It is a busy place. Waiting area is small and there are not enough chairs. The same video on TV loops and loops and loops with the same limited music.
Trusted and Satisfied for all works done.
Manager Herb is nice to deal with and takes great care of my Dodge Viper. I don't trust anyone at any garage to drive it but him. He is very careful putting the Viper on and off the hoist. Other staff are really friendly as well.
Very good prices and friendly staff.
perhaps the present deal/arrangement/relationships with the suppliers should be crystal clear so that deliveries will not be a problem. herb, the supervisor was able to order the parts a week before and was promised by the supplier to deliver on a specific date. however, it did not arrive as promised, of which i just learned to find out when i arrived in midas for my appointment. i was very disappointed.
Very good service and my car is working pretty good.
I am very happy with the service
I had great customer service and Herb is the best deal with.
I have used this Midas Centre in the past and have been very satisfied and I have recommended it to others who have also expressed their satisfaction to me. However, this time I am of the belief that an item went missing from my vehicle. The item is of inconsequential value but it was not in the vehicle when I picked it up. I have searched at home and cannot locate it and I cannot recall removing it from the vehicle (there would be no reason to remove it). I don't know if the item fell out of the vehicle during repairs and wasn't put back or if the vehicle was left unlocked at some point while it sat outside (the car was delivered the night before the scheduled appointment and needed an extra overnight stay due to parts availability), and someone removed the item from the car. I do not want to accuse anyone of taking the item or leaving the vehicle unlocked, as I cannot say for 100% certainty that either scenario occurred.
I was told 1.5 hours to do the work but it took closer to 3
I was told after the service that my car needed a new air filter. Why wasn’t I given the option to replace it durning the service? They also rotated my tires which was included with my oil change but they didn’t check my tire pressure so after I paid and was leaving I noticed the tire pressure warning light was on and had to go back in to get them to check it. They did it no problem and the tech was very nice.
Have been having my vehicles serviced here for many years and always happy with theservice. Had a 20 dollar discount sent to me in the mail and I used that and got a veryprice.
Quality service, quality work and respectful customer experience. Good job.
The communicated price and what I paid was different. The time I was promised was not the time I received the vehicle and my coolant was almost empty while it t was filled a week before.
Oil changes are expensive, but I understand you have costs associated with running a business.
They are always very friendly, knowledgeable, and efficient.
People answer the phone. Every appointment made has gone smoothly. I didn't leave feeling like I had been taken advantage of.
Because the price is right and the people are so good. The front desk are all courteous and they explain to you what the mechanic are doing to your vehicle. Every 5000 kms they told me to bring back my vehicle fo proper care and maintainance. I highly recommend MIDAS to other people and friends. Thanks a lot Dion Plata from Edmonton NW
Very High Quality of work at the right price. Good communication with staff and trust building service.
I have dealt with Herb and he communicates with the progress on the vehicle. The car was completed when quoted.
The $40 oil change coupon appeared be not valid for synthetic oil so I ended up paying the invoice over $75 total 😡👎🏼
Dont remember name but would remember his face very nice gentleman on the front desk
I am very pleased with the service
Everyone i dealt with was friendly and very knowledgeable
I was quoted 2 things incorrectly on the phone. Oil change specifics (ie. more than 5L extra charge), rear differential on my vehicle must be synthetic. Cost me extra $40 because of this. Not happy but paid
Very friendly thiuro, friendly knowledgable, i really like this location,
As far as I am concerned Herb and his staff are the best vehicle service centre in Edmonton.
They know me, treat me honestly,nand do a very good job
Your guys are easy to deal with 👍
Great people,great service.
The problem with my vehicle was an emergency preventing us from leaving for a convention. I was given help on the spot without an appointment and the Midas team were fantastic in getting us back on the road. The service was over and above expectations!
Friendly, experienced front desk, waiting room was comfortable, vehicle was repaired on time and liked that the work done had a warrenty on parts
Cheap price and good location
I trust Midas work and service. Especially with brakes and anything which has to do with brakes.
Quick...down home feeling
It is always a pleasure to come get my car inspected /fixed /maintained by this Midas location. The staff and mechanics are awesome. I love this place and only come here.
When a person has an appointment to get to the individual on his/her scheduled appointment not make them wait for an hr before they get the vehicle in to the shop and than have to wait for the service
I never give a 5 star rating I'm always satisfied with service I get it's the way I roll
Good service. Staff friendly. Started on time. I am satisfied with this oil change and all the others I have gotten there
The service is very thorough and timely. The service staff is informative and patient. The price is always reasonable.
There was roughly a 3 week period of trying to get an estimate/quote/appointment through the online way of doing things, with 'email tag' (though perhaps that had to do with a high volume of customer emails to clear?). Once I had a quote I visited another Midas location in the south and they were VERY busy and only able to book after Christmas. I phoned a third location to try and get in before beginning the process of online appointment booking. I eventually called the appointment booking centre to expedite getting an appointment before the new year. I arrived on time for my appointment, the location was busy and proceeded to wait just over 15 minutes to drop off the keys and wait. It was not mentioned that it may take around 2 hours to do an oil change (though I perhaps could have assumed or it was implied during the online booking window process). I appreciate that the time of year is busy and that locations may be understaffed for the volume of potential customers.
When you have a booked time please honour it. I was booked for 9 AM and never got in the bay till Noon.
Easybooking, friendly staff, done in a timely matter for a reasonable price
Upon arrival I presented the oil Change coupon $69 for full synthetic with tire rotation but I was given $20 off and no tire rotation.
These folks at this location know me well and are very friendly. I wouldn’t dream of going to even a different Midas location. They hear my concerns and address each one no matter how trivial they end up being
Midas is my personal doctor for my vehicle
Like the owner and service people.
I felt A tiny bit rushed through the vehicle inspection review, but I am very satisfied otherwise. The price point was my biggest concern and the cost was affordable.
Great and courteous service
I feel the company went the extra mile to fix my issue
I was told what was needed to be done but did not push to get it done when it is not needed right away
Honest and helpful especially in answering questions or concerns. Provide extra mile service when needed like they inflated my tire for free because it went just low and I was a distance from the nearest gas service station, and I was closer to Midas.
Friendly staff. Receiving the text message with the inspection report is an excellent service.
I spoke to a lady to book an appointment for 10 am but I was given for 1pm. Waited ine lobby for 1 hour with 3 yr old son on my lap, no one came to came to ask if you need a chair for him, or any water/coffee. I received a message after the service, stating that thry have checked the tire pressure which should be 36PSI for all tires, the tire indicator on the dashboard was still on. I came home, checked with my own tire pressure gauze, 1 one was 48 psi, one was 34 psi. I was told $69.99 for a synthetic oil change, after the service I paid $10 extra, was told the engine capacity is more, buylt why would you check before telling me $69.99 at first. No smile, no customer service at all.
The service was completed quickly and efficiently.
Always helpful, reliable and I want to do a Shout Out to Herb! He always provides the best customer service!
The new tires were excellent and were installed quickly and professionally. Then I received premium tires at a discount price. It was just an excellent experience.Thank you very much.
They act in a professional manner, and there service is very good. This is not my first time at Midas.
I wanted an appointment for an oil change and a seasonal tire change. I called the desk and asked for an appointment the week of the first snowfall so obviously the store was very busy and there were no appointments available. I was told that if I dropped off my vehicle in the morning and leave it there all day, they could get it done. I was happy that I could be accommodated last minute. Dropped off my car first thing, easy transfer and the staff member who checked me in was very friendly. Asked some confirming questions about the services I wanted, and I told him about some concerns I had. So, they made sure to make a note to check on that during the service. I left the shop for the day expecting to come back at the end of the day to pick up my car. I was surprised to get a call around 1pm saying everything was done; much faster than I expected considering how busy I knew the shop must have been that day. I really appreciated the texted report of the vehicle inspection, so I know if there are any issues that I need to take care of. Overall, a great experience and I intend to return for any other services I may need. Thank you
Service started on time and was completed in less than the estimated time frame.
I have been a customer at Midas for over 20 years and at times have given them a challenge with the work that I wanted them to do for me. They never disapointed me in any way. I always got good advice from the people at the desk or when I phoned them for additional information. This also included work on my 1965 ALVIS - Vintage Car, They custom built the dual exaust for that car, and did a great job, I was very happy with the cost. The service at the Stony Plain Road location has always very good. I have had several cars and trucks in at this location and always been and am happy. Great people at MIDAS. Thank you
I find the people running this sevice centre to be honest, friendly and realistic. I don't feel pressure to do more work than necessary and I have developed a level of trust in those working there.
Maybe more chairs for waiting other customers
I’m always welcomed with a smile and they are very polite They do good work that makes me happy.
Good price. Timely service.
i always go to my favorite midas location for oil change and other services ,, very happy with them
Friendly service at the desk. Honest about what services I needed - I needed my rear brakes changed. Was told I still had 6mm on my front brake pads and didn't need them changed. Happy with the friendly and honest service.
Got the service I wanted within one hour.
Overall it was a great place to get an oil change, quick and friendly service. The price was the best offered for my type of vehicle.
Oil change could have been completed in half the time, had the technician not been working on multiple vehicles. Appointment times were not really honored.
The whole experience was frustrating made appointment, left vehicle. Midas was to send info to insurance, never did, then they couldn't access my info because Rudy went awall! Then finally after 3 attempts they invoiced AMA, to be told my vehicle wouldn't be released till they received payment? Come on AMA, pretty big insurance company you know they are good for it?
Got us in quickly and swapped the tires in good time. Had a flat and they came up with a couple of solutions and did not try and sell us 4 tires.
Got oil change, then all the oil leaked out while driving. Probably damaged my engine.
Friendly staff, good work at a reasonable price.
Very helpful with my purchase of tires
The service was exactly as described
From the moment I arrived in the business, I was met with great openness and hospitality and explained the whole process from start to finish.
Herb is very helpful and explains things very well.
This Midas has always deliver exceptional service and customer service. I enjoy the staff and feel comfortable having my car serviced.
Excellent Customer Service
Staff was friendly and explained things well. Kept me posted on the progress of job.Price was OK. People were knowledgeable even on older vehicles.They did custom pipe work on my old car’s exhaust system.Parts were ordered within a day. Muffler was special ordered as it is no loner made for 1992 VW.
Upsell items that were not necessary.IE: Report said oil change was required, Duh!!! I was there for an oil change.Be Better Midas.
I was very satisfied with the pricing and the quality of services. I think honesty is the most important part while we take our vehicle for services to any service centre. So far I MIDAS is doing great on this.
Punctured tire, drove in unannounced, left car to have tire repaired. Only took 1 1/2 hour for call to pick up my fixed tire. Price was very reasonable. Very friendly staff!
They have always been friendly and efficient on any repairs and tire services
Very pleasant staff, everything went smoothly and the price was also very good. Glad that there is an option to go somewhere on a weekend as I have been working all weekdays and couldn't schedule during the week. Website is easy to navigate and I got an appointment time and response quickly
Very small waiting area especially with a stroller and baby
The vehicle was taken in on time and they did a thorough inspection and provided a cost effective solution to the problem.The service desk person, Bob, was very friendly and explained everything very well
I never feel like I’m being talked down to when I visit this location, everyone is very respectful and non-discriminatory which I definitely can’t say about some locations. The process is quick and easy and the prices are relatively affordable at least In terms of other garages.
Been going for years, always friendly and fair priced
I always bring my vehicles here for the service and I am always happy with the overall services provided.
The staff were friendly, explained everything to me even took me back to understand the explanation.
I always use Midas as the service and employee interaction is excellent. I have never had any follow up problems after service to my vehicles.
Loyal customer of this location the staff is knowledgeable and friendly and best customer service experience ever
staff was very friendly and enthusiastic; service quoted was on time and communicated as requested with me! Really appreciate the respectfulness toward my time spent waiting!
Time,knowledge,dedication
A great service destination, job done well and on time.
Repair was fast and info regards to it was relayed to me in detail-friendly staff and willing to help out
Friendly, reasonable pricing, explanation of repairs and any future repairs.
staff explain about the result of the vehicle inspection and staff advice and recommend a future repair needed to be replaced on my vehicle.
I have been taking my 2 vehicles to this location for about 30 years.
Wonderful staff! Love that they were friendly and took the time to explain what was needed/done
The staff at Stoney Plain road in Edmonton are a great team from front desk service and the mechanics that have been assigned to do work my vehicles I have learned to trust their service given high grade standards Also Herb and Jason go over and above to accommodate my vehicles needs and with this mentioned I shall continue being a loyal customer
Easy to make an appointment and quick, clean service that meet your expectations.
Jason and Herb are great. My car was repaired and it drives like a charm. The customer service was exceptional.
there is always room for improvement. my tires were not all filled to the correct psi. also the time it took was quite long considering i made a appointment for it.
I really like dealing with Herb, he is excellent at explaining things.
I felt good about the whole proces
I called to get something fixed a quick as possible they were able to fit me in , pricing was a bit higher but speed played a factor in choosing Midas for this repair
The staff were professional and yet really friendly too. Also communicate on an issue my car had and offered service too
Very friendly. Did an inspection after the oil change. Excellent value.
I walked in and initially thought I'd be waiting a bit till my servicing would be next, but I got lucky and they were able to slip me in between their scheduled work. So, partly my own good luck that day and their willingness to be flexible. The environment felt positive and all my questions were answered clearly and I felt well informed. Their synthetic oil was on sale and you couldn't beat the price. They will rotate your tires for you! Plus their inspection is texted to your phone so you can see what the technician is pointing out; a very nice touch. Well done Midas!!
i always go to the midas store on stony plain road in Edmonton ,, very pleased with the service and the people are professional and very friendly 5 stars for sure
Great service and price 👌 special thanks to Moira and JRalt 😊
My car hv nothing wrong , it’s drive just fine I went there for oil change but I end up paying 1800 and I even don’t know what they did . They said they change my break paid Break fluid. And oil Ana they charred me around 700 doller labourers charge in 2 hours .
Herb,Jason and the crew at Midas are fantastic. Extremely knowledgeable and professional.
Great management and staff, always goesA step further to ensure satisfaction
Number one I think you should get an employee that understands the specific job and had experience with it, second to lower the price when the job was completed with no experience or expertise.
I liked that it was a text that sent you to a link that showed exactly what was wrong with my car and the check list of what was ok with my car.
They are work really good and have lots of promo this including instalment
I go for the price and great service
I made an online appt. request for 2:00 p.m. When I was called, I was asked if I wanted to come for 1:00 p.m. instead. Dropped off my car, walked & waited for 1.25 hrs & called. I was told they were checking my car right then & someone would call me shortly w/ an assessment. Went back to shop & asked if they looked at my car & was told no. It is now 1 hour & 40 minutes later. I understand & appreciate how busy it can get. However,1) Please don't encourage me to book earlier when this time cannot be honored.2) Please tell me the truth when I call to ask if my car has been looked at.3) Appt's may be discouraged &/or notify clients of potential wait times. Thank you.I took a 1/2 day off work to attend to my car. Next time I will drop my car off and choose not to wait. Kindly, M~
Very friendly and knowledgeable staff
Very friendly staff and service was completed quickly.
The speed and the good feeling for a job well done. It was not just a oil change but other add on at no charge
I called because Midas because the car was in for warranty repairs on Monday and at that time the infiniti dealership recommended the air filter be changed on Tuesday the car went in for an oil change at Midas.On Wednesday after reviewing the notes from both places I called Midas because the air filter had not been replaced. The customer service person directed me to a picture the mechanic had taken on Tuesday showing the air filter did not need replacement
Excellent customer service, friendly, efficient staff.
Very friendly and very professional explanations by your staff.Excellent and very professional work have been done.I’m very happy with quality of parts.Excellent job!
Fair pricing, detailed examination and easy to book.
Knowledgable staff at a well run garage
They have a good service and they explain to me the problem of my truck.
Employ people who have proper standards for the vehicles they work on.
Only 1 staff at counter and I didn't receive the service report in advance as he was very busy. But otherwise no issues
For the past 10 years to Service just been grading grading great 😊 no complaints the guys pretty clear how to explain things to me and I know them as well I’m coming there for the past 10 years i’m moving back this summer and this is why I’m taking my time to fill the survey out thank you for everything guys have a good summer!
$25 discount for the service it's not much but means a lot during these hard times and life time brake pads replacement is great and means a lot to us
It's fine....I wasn't highly satisfied as recommended servicing couldn't be correlated to previous records of work done.
I love these guys. Only shop I go to for maintenance
the male service person was helpful the female was not prepared to explain needed repairs to front end only stating I could read to emailed document.The male service person offered me a $10.00 discount as I am a long time customer and saw how the female person fell short on customer service.
Everyone was polite. The associates were clear and concise, and kept me well informed throughout the day. The work was done very well, even with the added services I requested, and it was all done by closing time.
Good customer service and knowledgable
Friendly service. I’m a retired mechanic and I really appreciate the work they have done for me. Excellent communication with them. Everything was explained perfectly. Very satisfied with all the work they did for me.Lawrence
The manager is very knowledgeable and efficient
Good service, price and friendly staff
Great communication and service. Good value. I'm very satisfied with the overall experience.
I never have to wait long for service.
The service as guaranteed, an the friendliness of the staff was easy to talk to.
I was very satisfied with the value, friendliness, and overall experience. it just took 2 hours longer than they said.
This location continues to go over & above where it comes to customer service & very fair pricing👍👍😊😊😊
Our truck would not start and we called the shop and they were able to get it in that day and we picked it up the next day. This location has always treated us well and w3 feel the service is fair. The repair is always explained and they do try to upswell any other service or repair that is not needed at that time.
love the staff at this location
I have been dealing with Midus for many years and I’m happy with their friendliness and the care they take with my car
Herb contacted me and went through what needed to be done. He is very pleasant to deal with and have always had great customer service
easy to schedule the appointment through social media. Quick appointment time. Love the fact that the payment could be in a form of a donation to the local food drive!!! Quick service, extra time to go through checks on the car and gave us feed back as to what we should look out for.
Service was excellent - many service bays allowed for efficient response to service request
The changed oil and the repair they really knowledgeable of the parts of the car that needed to repair and fix. I highly satisfied of there services. Employees are nice and friendly.
Herb and Jason are friendly, professional, highly knowledgeable and I trust them 100%
The employee was effective in communicating everything.
When asked a question Jason answer everything I asked and gave me a pice quote on the next time in. This location always treated me and my family very well
I’m sure it’s because of covid, but there were only two chairs and three people waiting, so I didn’t have anywhere to sit.
Always prompt & efficient
Amazing staff at MIDAS, that’s why every time we have some issue on our vehicle it’s MIDAS that pops up right away to go in to
The interior of my vehicle was left extremely dirty. My sun visor and roof had lots of black dirt staining it. I’ve only had this vehicle for a year so it was disappointing to see but I didn’t bother mentioning it to anyone.
The front end guys were great.The young lady that did the work was great.
The guys at Midas are super duper . the gals are also , I must ad . The Midas store seems to be very well run , and organized ....... hardly a wait .. took a couple mintes and the car was taken in for the service ........ very speedy for sure , and a great job well done . Have recommended this Midas Store to many friends and aquintances ........ will continue to support ............ honest , good prices and excellent services ...... which is hard to beat , so why change stores !!???
Friendly, long term staff. Treated as valued customer. Always have had satisfactory service for over a decade here.
great service, timely and price was right
I have been a customer at this location for many years and always had the best of services at all times, Even with some dificult jobs they always got it done for me.I never go anywhere else for my auto needs.
Romeo offered the best customer service!
For many years I have been paying $100 or more for an oil change and finally I got it for a very decent price cause they had an excellent coupon
Very professional and curdious
They are friendly, listen, and don’t try to sell me something I don’t need. Explained what was going on in detail.
I’m a regular customer with three vehicles all maintained by Midas at Stoney Plain Road. The guys there sre f****ng awesome. Jayson is my guy there!!!!
Overall a good experience
I have done business with this Midas for many years, I have never had an issue that wasn’t dealt with in a professional manner.
the oil change service included tire rotation and a detailed inspection of all major components i was pleasantly impressed with the friendliness of staff and professionalism overall thanks and I will be back for more services .
Efficient Service. Courteous personnel
