Staff is friendly and the service is good
had to replace a bolt wheel unexpected cost of $280
The staff was incredibly friendly, the appointment was exactly as long as quoted, there were no surprises. I encountered a small problem when I came to pick up my car, and it was swiftly and adequately resolved after bringing it to the attention of the gentleman behind the desk.
Manager Kevin extremely knowledgeable and helpful.
Quality of work, the team worked extra hours to get the job done and Kevin at the front counter was amazing
I think some of the recommendations were not necessary. But the service manager did clarify what needed to be fixed and what could wait.
Length of time to complete service.
Midas said their balancing machine wasn’t working when I changed out my tires. I still paid full price
Professional employee, good service and done on time
Got a Toyota from BC and needed a out of province inspection to register vehicle in Alberta. Got an appt the same day and it was the lowest quote from 4 shops in St Albert. Kevin was nice, and inspection was done in 2 hrs.
No hassles, made appointment it was quick in and out. Manager was extremely friendly
First of all Kevin provided complimentary removal of tires off rims, so decided to bring truck in for unknown rattling sound. They found the problem and fixed it at estimated charge for diagnostics. everything was done very satisfactorily
Easy to book a time, dropped my vehicle off and the keys in a lock box. Got notices when car was pulled in and when done. Kevin is very polite, professional and trustworthy.
We are very please with the service we receive from Kevin and his team. He is honest with us and shares information clearly.
I asked on the online request to not take my tires off and the verbally said it and it was written on the work order only for them to not read it. Also they said the put in windshield wiper fluid only to go home to see it was not done. Nothing but I’m sorry
I was very impressed with the free vehicle analysis which prioritized items to be fixed. I was also impressed with the way Kevin the manager put my vehicle back up on his hoist so that he could accurately answer servicing questions that I thought of in relation to identified maintenance issues that Kevin had found.
The Guy at the front desk was extremely friend and accommodating while waiting. There was TV to watch or something to read if wanted. He offered me a donut lol. It was relatively a quick in and out for a good price
To ensure a satisfactory experience you need knowledgeable and understanding employees that can adapt to each customer's specific needs and requests. This place has great people!
The cost of the service provided was very affordable at a time when prices for everything are skyrocketing. Very happy with the complimentary inspection. There was zero pressure to proceed with any recommended service. Very happy with the detailed explanation of the recommended services.
I was Highly Satisfied with the service from the Front service of Moria Ross and the service from the Tech Eduardo Bias Moria keep me well informed about what was showing on my vechicle during inspection very pleasant Lady and Eduardo was very fast and Efficient they make you feel welcome there Highly Recomend Them.
Kind and knowledgeable staff
Kevin was terrific to work with, cordial, understanding and readily explained work required, inspection report, etc.
The exhaust work was completed and my expectations were communicated to be no more than $150Later this was changed due to my confirmation of there being TWO exhaust leaks that was missed by their service tech and once I called the next morning after the time I’d communicated 10:30 to the lady Merium for my pick up I called them and found it was ready yet no one from Midas called me so I’m now late for my own appointment! No good and the extra review of my brakes was not part of what I had asked to be done and would like that much refunded thanks!
Friendly service to start I was told it would be about 4 hours they would have my vehicle just over 4hrs later I was driving home.
Kevin was so nice and knowledgeable.
Midas did a full dianostic check and clearly explained options. There were additional issues with the vehicle that were not anticipated, but the team there was able to complete this additional work, and took responsibility for, and corrected an issue they missed during their inspection. In essence, they under-promised and over-delivered!
Great service and very professional team
Apparently they do not rotate your wheels, they will tell you that it is not necessary. I wanted it to be rotated before i drive off. They said to come back the next day. They could have corrected the problem there. This is the 2nd time they did this. Very disappointing.
I was able to make, then change appointment to earlier time on day of appointment when my schedule changed. So ai appreciated flexibility. Also, friendly, not pushy fellow at desk was a pleasant changeover my last 2 visits.
service advisor gives me all the implementation i need to know and technician knows what's he's doing.
I booked an appointment for 1:30 that's when I dropped off the vehicle. Was told it would take 2 hours for the pre purchase inspection. Didn't hear from anyone, called the shop at 4:00 to see what's going on was told they're busy and that the vehicle is still sitting outside they haven't gotten to it yet. Comes 5:00 and vehicle is still sitting outside. I go in the shop and questioned the timing and was told it was my call I can take the vehicle if I don't want to wait. Vehicle went in around 5:10-5:15 and was out in less then 30-40 mins. Bill was around $174 was quoted $150 over the phone. Questioned the pricing then was told oh yeah we didn't use any shop supplies. And honored the $150 quote I was given over the phone. That was a pretty good bill before closing $157.50 for 30 minutes of work. When originally I was told it's a 2 hour job.
Customer service needs to be improved, and the overall listening of what i was seeking. I was way over estimated from things I wasn’t even asking for. It was completely unacceptable. The. The associates argued with me about how their process works, rather than treating me like a human.
Service was excellent Price was competive
They were quick in getting the work done I am highly satisfied you have a great mechanics. Front end need to communicate with each other so the customers don't have to wait for the vehicle.
- Begin the appointment at the time the appointment is scheduled- Call to follow up when promised (followup calls were promised multiple times and never occurred)
It took 50 minutes for the vehicle to be seen after I arrived early and was waiting. The oil filter needed was not in stock. I made the appointment 5 days in advance
Kevin was extremely helpful in explaining everything that was going to be done with the vehicle, as well as communicating very clearly the price and what it was for.
The employee was super helpful with explaining what I would need done to my car and was honest which I appreciated
I went to the Midas in St.Alberta, AB Canada and Kevin was the main contact. I booked an appointment at 10 AM. I did not get an update for the first few hours so then I called and the lady at the front desk said they are still “working on my vehicle” and that Kevin will call me after he is done taking another call. I was waiting in the parking lot for 45 mins prior to calling and my vehicle was not being worked on at all. I just wanted an update to see if I should go home or not (I live 30 mins away) and I never got a call back from Kevin. I went home and 3 hours later I get a call from Kevin saying my vehicle is ready for pick up soon.. and he said the lady who answered the call earlier never communicated to him to call me back for an update. My 10 am appointment ended up being a pick up for 5:30pm… and I knew they just put my vehicle aside and worked on other cars because the inspection report time was “2:22pm” which means my vehicle just sat in the garage from 10 am to 2 pm! What’s the point of an appt. I was frustrated because I had dinner plans and was late… due to an appt I had at 10 AM. Kevin did not compensate or show empathy in anyway. Date: Dec 28, 2023
Fast friendly service. Liked the ability to see if my vehicle needed any other services
Pricing for tire exchange is a bit high.
Went above and beyond. Friendly personable and knowledgeable
Friendly, overall good welcoming experience. Explained suggested services well and gave price options.
While I was happy with the quality and timeliness of the work done on my vehicle, I was disappointed that the retail location and my vehicle smelled of tobacco smoke. Smoking in the workplace has been banned in Alberta since 2008. At my workplace, smokers have to go outside so that no one has to be exposed to second-hand smoke. For me it isn’t a health issue, I just don’t want my car to smell like smoke.
Ordered 215/55/r17 tires they installed 215/65/r17 there was a miscommunication and nobody said anything even after the tires were installed that theyre not safe. I didn’t notice until I looked at my invoice when I was home
I was frustrated with the phone system. At times the phone had to ring and excessive number of times before iMessage came up. After the message came up to us to further Number of rings.If I we're management I would find a way to make the phone system more customer frenzy
No upscale did the work required full explanation of work and recommended work in the future
Kevin was great..He was professional friendly..called me when I needed extra service. He was very supportive and would highly recommended this business.
I had made my appointment for 1:15 pm for a tire change and wheel alignment and was having a friend pick me up so that we could have lunch while my car was being serviced. When I arrived, the attendant said that my appointment had been changed to 3:15 pm because personnel didn't show up for work. I asked why I had not been notified and they didn't really give me an answer, other than they were busy. When I finally picked up my car at 5:00 pm or thereabouts, I was told that they did give me my tires were cracked and that I had been driving my winter tires all summer (which I wondered), non-the-less, I wasn't shown the other tires so I had no way of knowing whether they were no good. And strangely enough, when I had those tires put on, I was told that both sets of tires still had good tread on themso who am I suppose to believe. My last experience with Midas was not good because my 40 point inspection said that I needed both front and rear brakes and shocks and struts, and upon further examination by another qualified service station, I was told that that was not true, only that my front brakes may need attention in a few months. SOOOOO who am I to believe?
Great service and wonderful customer service from Kevin ( manager ).Went over and above the call of Duty to get me an earlier appointment than expected as I needed to travel out of town. Thank-You !
When someone books an appointment the services should be completed. I took the day off to get these services done and had the appointment booked for over a week. I wasn't the only customer in the waiting room to be having these issues. Alot of the other customers were extremely upset and said they would NVR come back. I am still waiting to get my tires done and I am choosing a different place of buisness to do it since I can't trust midas to keep an appointment. Also at the end of the service I was given the wrong invoice and had to call and get that fixed. Also got the inspection report back and they had the audacity to say I needed new tires when that's why I was there In the first place was to get my tire swap completed. Now that they couldn't complete the service I will be driving in unsafe conditions on tires that are less then adequate. I asked if I booked another appointment if my tires would actually get done and I said even if it's 2 weeks away and he told me no he can't promise that.
The mechanic forgot to put the five nuts back onto the left back tire. He did not torque the nuts and did not inspected my vehicle before I drove off. I turned a corner and my left back tire fell off, thank heavens onto the bolts and not completely off. Three levels of neglect. The mechanic that forgot the nuts should be fired, mechanic did not torque and inspect the vehicle before he took it off lift. If he had he would have noticed the tire was not attached nor safe.
I was told to be early for my 8am appt due to expected busy day. Was first customer in the door at 8 but car was not taken in for winter tire purchased change until 9:33am -and didn’t finish till 10:40. I understand it’s busy season however having that appt time & fact I was waiting I know other customers were taken first. I had no way of getting home so I had no choice but to wait
I like the overall work being performed and the customer service
I paid $300 for the wheel alignment I went for $100.They told me I needed to buy parts.They showed small parts and wrote about the workmanship. For 3cm piece.I had an appointment at 12 on Monday. They took my car inside at 6 o'clock.They gave me my car at 8 o'clock. unfinished.They made an appointment again on Wednesday for 11 o'clock. They let my car in at 4 o'clock (because I asked again)They delivered my car to me at 6.After Midas, I went to another service. The wheel alignment is not correct and there are deficiencies.If the fee I paid is not refunded to me, I will complain about you. thanks
Friendly interactions with staff. Level of service for the price was remarkable. Thorough and quick.
It’s was morn more expensive than I thought but so is everything now
The shop was unethical and dismissive. I had to spend another 500 dollars to fix the damage. There was no regard for my safety or my family.
Good pricing for oil change and as well as specials for even cheaper oil changes.
I found a sweet deal for tires buy 3 get one free and I really like the associate I did busuiness with :-) he gave me great reviews of the tires I was going to buy !! I feel confident and happy with my decision to MIDAS:-) Great job !!
Maybe if you had a drink machine the closest coffee is across from a very busy road and there are no crossing stops
Explained issues, provided with solution and service provided and resolved issues
The diagnosis for car not starting was difficult. They were going to try replacing timing belt 4 hours labour, but instead I am glad they used a combustion check to find out engine is damaged, so they only charged me 2 hours diagnosis and let me tow the car away later on from parking lot.
Good service and Kevin the manager is awesome.
they got my car in fast and figured out the issue and then gave me options and in no time got it fixed and the bill was alot less then i had anticipated
No pushy upsales, did what I came for, shared what I knew needs doing soon, conversed well about my car and brand
The person was great. Took time to explain the inspection and offered free tourque of my tires
Good communication. Handy location
Staff were knowledgeable and respectful. Products recommended and work completed was superior.
My wife dropped off our truck and was asked where the wheel lug key was. She said maybe in the glove box and shrugged. The tires were not rotated as there was no key found. The lug nuts are regular ones and do not require a key at all. The inspection was texted to me with the previous owners name/info on it so my phone flagged the message as spam. Attention to detail could have been much better.
Friendly and efficient and great communication
The guy at the counter, the way we were treated. Open full honest details provided in communicating with them. Updates provided. Friendly and knowledgeable. Makes a person feel comfortable there plus the work was completed with no issues.
I was able to book the date myself and service was confirmed first thing in the morning.The service, price, and communication was excellent. Everything was explained up front with the costs so there was no surprise. I'm more than pleased with my experience.
I would like a printed off copy of the work that was done. Or as they call it the summary of their inspection. Every time I go there the printer is not working and they have to email it to me and I do not own a printer at home.
Could get my vehicle in immediatelyDiagnosed the problem immediately on inspectionRepair seemed straight forward. Repair completed within an hour and a half
Nothing against Midas or the service, I was just stuck in a different city and Midas was the shop opened earliest on Saturday
Kelvin handled all I needed in a very calm and knowledgeable fashion.
I was available to get an oil change immediately, on the day I arrived and I saw the sale price.It was good to see a familiar face at the counter too. I appreciate the fellow who served me as he was friendly and did not attempt to up sell me on any services.Thank you for maintaining consistency in the front desk staff, I wasn't always a fan of the previous one.
The staff and service was next to none.Very friendly
Great service, great people at a great price. A perfect combination.
My vehicle was taken in on time, associate was very friendly. My service results were discussed and explained to me. A very pleasant appointment!
Very friendly, professional staff. We were able to bring our vehicle right in as they weren't too busy when we arrived without an appointment. Very good value for the price we paid, much less than other oil change companies.
I’m a regular customer to Midas. But this place is new to me - Went to St. Albert but their place amaze me clean waiting area had very friendly stuff who I can communicate clearly , just called them to get an oil change done before closing finished all it quickly while waiting. Reasonable price had a free inspection too for my vehicle. Would loved to suggest this place to anyone.
Everything was great, nothing to complain about.
Experience was very low key and professionally handled
Great staff to deal with and work done was great as well.
They gave me option on brakes instead just giving the cheapest and explained why second option would benefit me.
I feel safe coming to Midas because they do an overall check of my vehicle and the problems are explained in a way that I can understand
Very Profesional service. Did a great job. I am absolutely sure the workmanship will never need to be completed again they did such a great job. Thank you very much
Pie $400 plus still same problem. Issue not resolved. I was advised they did not know what to do
I was scheduled and when I arrived it was completely as expected. Fast, efficient and friendly
I came in for a prepurchase inspection on a mitsubishi rvr 2017 and the technicians found a problem with the rear differential that saved me $2500 of future repair costs!!! There were a couple of smaller issues but that was the main one and I was able to have the dealer agree to fix the issue before selling me the vehicle. I can't thank the team enough and look forward to working with them in the future!
They were punctual. They did not try to sell us product we really didn’t need. But they were informative as to what we may want to service. The manager actually knew more about our car and told us, than the Kia dealer we bought it from. So thankful for the info and understood what the engine needed.
Easy to obtain an appointment. Vehicles were in and out in the timeframe promised. I really like the photos of the issues discovered during the inspection.
Midas was super helpful in helping me get my car ready so I can have it on the road again, great prices and excellent costumer service
Horrible communication. Had my wife’s jag for 3 days to do an opi. Never returned phone calls. Constantly having to call for updates. Last day was supposed to get an oil change and that didn’t happen. Worst experience ever
Kevin was great at explaining everything and keeping me updates as repairs were completed. Definitely great customer service.
Good service and and highly satisfied
Good price and good service Front desk guy was nice and explained options.
Kevin was able to get my wife's car in to diagnose the exhaust issue AND do the work same day. Great service. Happy wife; happy life.
Kevin was so friendly. A great front line employee! I will definitely return because of him!
I was able to get into to have my vehicle attended to on the same day. The personnel at the front was courteous, professional, honest and just an overall amazing experience. First time won't be my last time! A video of the service on the car was provided with pictures of areas that need attention. Rope notch! Giant amongst others!!! I experienced the "midas touch".
Midas price matched the offer on the tires (and actually beat the price for the competitor). Kevin was very open and honest and receptive. The service was quick and excellent.
Kevin is by far the best manager Midas St.Albert has ever had. He is genuinely very concerned, knowledgeable and helpful. I would highly recommend this location to anyone needing service on their vehicle!
Was a basic service, nothing mich else to expect from the experience. Was appreciative of the minor check list of things they checked
It was positive, and good value.
I was able to make an appointment for same time I wanted. Check in fellow did not try to upsell me on any service. He was friendly, explained why an issue was not detectable etc
Went in for flat repairs, already suspecting that my tires were close to the end of their life. This was confirmed by the technician and he offered me the best balance of performance and economy and went out of his way to do so!
Kevin always takes the time to greet you as you walk in goes over everything with you to explain what needs to be done and why always very friendly and I have to say I couldn’t ask for better service
The front end person was very courteous and friendly. The tech who serviced my car was also A1. He was very open about what issues he saw and offered options for looking after them. All in all, the service was above and beyond my expectations.
Receptionist is very kind, too bad i didn’t get his name. Service is excellent and didn’t wait too long. Will recommend to my friends :)
Kevin is a great guy at the Saint Albert location, knowledgeable and helpful.
Individual I dealt with was to the point and explained what was being done to my vehicle very accurately.
Extremely friendly and informative. Did exactly what I asked and got the job done in an incredibly great amount of time. I will make this my new go to shop.
Kevin was great to work with. Did the inspection, determined the problem and brought an estimate for me to understand.Did the work in less than the estimate. Muffler system works wonderful.Easy to talk to. Will continue to recommend
The overall price was slightly higher than expected although it was explained as to why, it was still hard to accept.
The Business quickly accommadated me for my appointment request. Courteous. Comprehensive layout with all the work that was completed to include colour photos.
Sales staff was knowledgeable and friendly.
My vehicle had a problem with a noise coming from brakes after pads and rotors replaced. It took me at least 5 trips back to shop to resolve issue. I am now content with the work done and appreciate the last extra effort done. Would suggest a longer and more attentive test drive to ensure no issues before calling job complete.
Kevin was the best customer orientated manager I ever dealt with
Kevin explained what tires suited my vehicle according to the way I drive and where I drive he gave me the best tires for the best deal. I was very happy with his counter manner and his expertise.
Kevin told me exactly what was wrong how long it would take and cost
My interior door handle was dirty with grease from the mechanics. Not a huge deal as it is a truck. But they should be more cognizant of how dirty their hands are while in the vehicle
My appointment was at 2pm and did not get vehicle back until after 6pm for putting winter tires on. Unable to check on progress since calls go to head office that has no clue on what being done. Head office was actually rude when contacted. Not sure if I will use Midas again due to no contact with dealership to get progress update or any other info. My truck is heavy and only one hoist can lift. This was not told to dealership at time of booking causing long wait. Again lack of knowledge at main office.
The guy front desk he will explain everything to the customer the process and the the time
To sum it up: smooth effective service.
Appt was booked by someone on phone.Once there was told first come first served,but ended up 5 hours past appt time. Overall was the gentleman explained service was good.
Very long waiting time until I checked in. I like the place the person was very professional. Of course I will come again, please don’t take calls or make calls where is there are many people in line.
Great , friendly service at a reasonable price
I missed the new managers name, but he was fantastic. They were overbooked, and yet he got both of my cars done the same day. Helpful and respectful. I would come back here just to work with the new manager. Solid.
Kevin at the front counter was very helpful and solved the issue
I was greeted by friendly staff who were amazing to work with. I felt completely confident in their work and left with a long-lasting and positive impression of the shop, the staff, and their work.
I was put on schedule the same day I called and I didn't wait long for the service to be completed. All my questions were answered by Kevin at Midas St Albert
Staff, Kevin especially was friendly, knowledgeable, and went above and beyond to accommodate me despite the fact I was there after hours( I didn’t realize this). He arranged for me to drop off my car the next day for emergency repair ( catalytic converter sawed off) and managed to see to it . Very impressed!
Kevin made good recommendations for tires, he was helpful and quick to deal with. Overall just a great experience.
It would nice to get a lower price.
Good price, friendly service
Customer service ranks high on my list as to why I would return to a place of business. So if I'm treated well from beginning to end, then I will give the Vendor my business. I'm pleased to say that I was treated well from the point of booking my appointment to the time I dropped off and picked my car.
I just trust the workers thats it!
The associates were able to squeeze my vehicle in quickly as I had plans to do bday shopping with my son. This was very appreciated
I had to rebook this appointment AFTER the part required for the service was NOT at the shop for the first appointment
I was getting an about of province inspection on my truck and it turned out the vin said it needed a salvage inspection. You don’t do them. So right then and there you guys should of stopped and called me. But you performed a inspection anyway. Then I go down and have to pay for it. For an invalid inspection that does absolutely nothing for me. Now I’m out 177 bucks. And now I have to take it to a place that does a salvage and pay them over 500. Not impressed you charged me when you would of clearly seen once you punched in the vin number into the computer that you couldn’t access the documents as they are locked due to salvage. And to make it worse the paper I brought to you was a salvage inspection paper.
Friendly and fast service.
I had an issue with my muffler and when I called Midas they booked me in for the same day. When I arrived, Kevin was so friendly and awesome to deal with. He was calm, professional and kept great communication with me throughout the process. The price I paid was exactly the price quoted and my car was done before the end of the day. I will definitely be taking my car to Midas again! :). Amazing Service from beginning to end! 💜
Was told vehicle would be done at end of day and ended up being afternoon of following day. It all worked out but a hassle. Quoted price ended up lower so that was nice
The location I visited was able to cater to my needs, and be able to apply the promotion coupon that was valid on the Midas website. They were able to answer the specific questions I had, and they were prompt with completing the requested service. Thank you for your hard work!
Provide refunds for horrible service, re train mechanics, provide ethical service. My experience with this specific location bordered on a scam
I had my oil changed and other mechanical repairs completed, and when I went to leave, my oil light came on as soon as I started the engine. This has never happened before and is extremely strange given that I just changed my oil and installed a new filter. Fortunately, the staff investigated the problem and investigated potential causes. So far, I'm going through an elimination process at no extra charge. Hopefully, it's just a bad oil filter. We'll find out after installing an OEM filter. St. Albert Midas has consistently provided exceptional customer service.
A/c recharge i was quoted $400 which is ridiculously expensive. The older gentleman at the till was less than quick or friendly.
Good people skills by staff along with great workmanship
The staff members were pleasant, professional and knowledgeable.
Every time I go to this location, the service has been very quick & efficient. They are always willing to giving me an estimate, that comes in at an economical price to meet my budget. Sometimes there is a discount given, especially when I’m under pressure to receive the most economical price. Very pleased with all the staff, & their quick & efficient service. Thank you very much!
1. Price 2. Convenient location 3. Repeat customer
The front desk service member was very loud and somewhat disrespectful. I don’t want to be rude but he didn’t speak clearly and didn’t communicate the prices with me. There were 2 types of oil changes and without asking me which one I wanted he just chose it for me
I feel your shop supplies fee is a gouge, there is no way they used $33. Worth of supplies for this job
My contact person was Kevin and he is extremely good at his job. St. Albert Midas is the only place I have my vehicle serviced.
Le service hors du commun, la proximité du personnel, le prix semblant juste avec des explications claires qui nous mette en confiance. Transparence, pas de sentiments de surtarification.
The staff is amazing. Always engaging. i will continue to bring my car and my GF car here.
My whole experience was great. Kevin was extremely helpful and friendly. I would definitely come back in the future.
Sean was great and very knowledgeable. He goes the extra to help out.
Promised 2 hours turnaround. Became 5 hours.
The tire service was great. It was the call center and set up my appointment that was off.
Waiting area has nothing to occupy one’s attention
It was toonie Tueday, unbeknownst to me.I paid $6. for the oil change. This redeemed the company for previous FAILURE to return my Tire lock nut key when they rotated tire and made no attempt to pay for this.I was required to change and buy a universal Lock nut key due to expense, and was not reimbursed the cost.I was happy for this great deal
the estimated time was about an hour, it took over three hours, the price I was quoted was not the price I got, until I said the quote was lower. I got home and discovered the wheel simulator on my dodge 3500 dually had not been put on properly. It and the center cap had come off. The center cap is now lost and the wheel simulator was damaged to the point of no longer usable. I am still waiting to have this resolved. I sent pictures to the front end service guy to show what had happened. This should have been resolved by now.
It was done in a perfect time
The service advisor, Kevin, was amazing. He took the time to explain all my option while considering my budget.
The staff could double check their work so customers do not need to come back.
Great services. Great price for what I had done.
Fast friendly service. Very reasonably priced
Received the service requested
friendliness at the front desk, coffee while you wait,
Brought my truck in for alignment. When I left my steering wheel was sideways to keep the truck going straight. Mechanic told me the tread wear was causing it to pull and that’s why it off. I told them the rear tires have nothing to do with the steering wheel. They hooked it back up to the machine and it was way out from the spec sheet I left with. Way over priced and spent 5 hours out of my day when a competitor could’ve done it right the first time in an hour and not give made up excuses at to why the wheel wasn’t aligned.
Suggest that the service not include a fishing expedition to find other faults or repairs that were not requested to be fixed. Stick to the service request and advise if anything applicable to it is worthy of note
It was explained not only verbally but through actual pictures of the problem that needed repair. Also explained as to the priority of each repair so I could budget for the next most important repair.
Very professional service. The staff were friendly and explained in details the service. Thank you.
I work out of town had my truck to do some work on it they called for me to come pick up the truck then they said oh the rare break pads not done u have to come another day and when I showed up to do it they said they have another truck in that bay and my truck can’t be done , I’m leaving out of town tonight and now what am I gonna do ? Drive my truck the way it’s ( on the side note ) they were the ones that recommended to do the break pads and said its need to be changed !! So now what ??
I think this location is great, Scheduled a rear brake replacement for 8:30 when I dropped off car they realizes parts company sent the wrong part took an extra 1 1/2 hrs. to finish. did not get out till about 11:20 a little long but not Midas fault, I realize that. Still will use this location again. Thanks
price was more than competative and a very friendly staff
I am thrilled that Sean has returned as our Midas Manager. It turned out that during the upgrading construction of the building, my tires were accidentally discarded and it was discovered when I went in to put my summer tires on. Sean replaced them and they were put on the next day. I couldn't be happier with the service I received. Fluids were topped up. My oil change was done and brake pads replaced and a courtesy check was completed. My car is running beautifully, better that it was prior to my Midas work.
The associates were friendly and professional. We really appreciated the complimentary service with the oil change.
the inspection report was not correct. e.g. my truck does not have a cabin filter and all the fluids were changed four months ago and midas recommended these to be changed the service tech did not seam very qualified for doing this report
I’ve been bringing all my vehicles to this location for years. These guys have always given me great service. I’ll never go elsewhere
good friendly service and the got the job done to my satisfaction!
Staff went out of their way to accommodate my requests. Gave me priority for waiting - much appreciated.
Could the manager above Shawn Frizzel please contact me. I need to speak to someone above him about my experience at this location. I have some serious concerns I would like spoken about with someone above him. He refused to provide any details for anyone
"I used this Midas regularly until I realized how awful they had been treating me. Had an oil change done, they did no vehicle inspection, didn?t tell me anything that was wrong with my vehicle, didn?t do the oil change properly. Got home, oil leaked all ov"
Clean the washroom and waiting area,don't let the trainee talk to the regular costumers if you don't want to lose them and if the costumers ask how many hour it take to fix it do it on time specially the costumer is waiting
Took pictures of my tires to show tread wear but 3 pictures are all of the same tire,did you think I would not notice.
I had to wait a wee bit for my vehicle past set time and the emailed service inspection report was unclear in what was needed from the inspetion vs. needed as per the "scheduled maintence suggestions" from manufacturer.
$165 to install 3 spark plugs in an hour and tell me my winter tire is leaking from the studs and can't be fixed. My mistake walking in that door.
It?s funny that I called for a quote and was quoted $89.00 .While waiting for my car the TV add was advertising $79.00 Then they let me know that they checked my brakes not sure why they didn?t ask because I had replaced the brakes the week before!!! Waste
"Took car in for oil change and tire rotation. When I picked it up, the car shook all the way home. Returned the next day to get tires rebalanced. Waited over two and a half hours, couldn?t fit me in. Took my car to another tire shop, they laughed at how ma"
"took in my car to get an oil change. my car was in good condition with no problems the time i took it in. the next day after the oil change, smoke started coming out of the hood. had to take it in for repairs that costed an arm & leg. definitely wouldn?t c"
Received excellent service!
"I liked that they send a report through text with photos. However, their sign said free break inspection and they were going to charge me 48 bucks. My breaks still make a squeal and I paid a lot of money. No one mentioned if I should go back for retorque a"
"Not only did you help us out on very short notice, the truck was back in our hands the next day. And as an added bonus was the idea of the rebar.Great Service, Great Work, Great Pricing.Thank you. We'll be back, we'll refer your shop."
By far the worst service I have ever experienced
I went for a simple trany oil and filter..the one that did it.never tightend my oil pan properly..over tightend my main drain for pan and stripted it..i go back to get it fixed they striped it eaven more..now i have oil allover my drive way...and its not e
I?m sorry your great people and fast service can?t make up for the low quality brakes been there 3 times each job is worse this last time got done feb 2021 brakes screamed constantly for 3 monts finally stopped now in august in need them done again even t
"Went In for tire rotate and oil change.Took quite a bit longer than usual. (2hours)tech did not reset oil life calculator, oil tech subtracted kms to my mileage instead of adding them for my window stickerReport says tire pressure was adjusted when they di"
BRING BRADEN BACK...That guy never made me wait at the counter knew me by name and would run...Where can you go and see anyone in customer service run!?
Anyone know where Braden went!? I hope he reads this and gets in touch. I was super let down to find out he is no longer with Midas...Guy is a Gem! I felt the new staff lacked his charm and effort.
"Remember the good old days when customer service, workmanship and accountability was the STANDARD??? Well, if you?re missing it, it?s back - - - at St. Albert MIDAS! I have a 1996 Sebring Convertible that has started to need extra TLC (old parts often we"
I seen the ad for the savings on brakes and oil change including free tire rotation so contacted Midas to get the work done. I t was easy to book the appointment which was in St.Albert and I live in Spruce Grove 45KM away. When I walked in the front door t
Great service and advice.
Took my SUV here as I thought I had a wheel Bearing that needed to be looked at. Was told it was my brakes and also that I needed to flush stuff at a cost of $1200. Did not get the work done as I believed it was a wheel Bearing. Ended up getting the brakes
"A welcome visit this time, with good, honest information and service at a reasonable, quoted price. "
"New manager friendly, knowledgeable, will go back. "
"Took my car in for an oil change and reported that car has a oil leak near the front. It was discovered that the oil filter was the cause for the leak. When told that they (Midas) put in last oil filter, Midas did not apologize, but blamed me for the leak."
The guys do an AMAZING job. They've worked with me not just for the vehicle safety and what urgently needs to be done but they have also worked with my budget. Everytime something seemed wrong with my vehicle they always took the time to check it out and g
"The manager Braden Hughes is fantastic. He knows his stuff and every time I?ve taken my vehicle in, it?s been done on time with top notch service. "
I would like to mention Bradon Because I don?t see him in ST Albert anymore I really enjoyed dealing with him it was very personal and he provide a very good service and I love dealing with Bradon just wondering why he?s not around anymore
Absolutely the best service I?ve ever had.!!! Couldn?t be happier!!! Thanks to Brayden and his excellent team!!!
"I called in cause I need someone to help me change my headlights, stupid I know but the lights are stuck inside the housing and I?ve tried literally everything on my own to get them out and nothing has worked. I called this place to see if they could help "
"Car was dropped off for a 10am ?appointment? that should have taken an hour. It was past noon before they looked at it. I said I needed it by 2pm, was told no problem. They were waiting on an unexpected part to be delivered (they told me it was needed, not"
Very impressed with their accommodating service and staff. Our whole family vehicles are serviced with Midas now. Always very helpful over the phone and their prices are much more affordable than the dealership we use to service at. Highly recommend Midas
"- I had appt scheduled for 4pm, got there 3:55pm, left a car for Oil Change ONLY- I've been told to come back at 5pm, car will be read- came back 4:45pm, my car is still outside, they brought a car in at 4:50pm- I got my car out at 6pm, as I supposed to b"
booked a wheel alignment. Had ti reschedule for the following week and when i went in for my appointment they said they didnt have an appointment for me. I went to gate ave services behind petro canada and they gave me a courtesy car and were more than hap
"I?ll start off by saying this shop used to be fast, friendly and on time. The last 5 times we?ve taken our vehicle here we?ve had nothing but problems. ?Firstly they?ve failed to confirm our appointment 3/5 times we?ve booked recently.?We had repairs done "
"I went in to discuss a concern, technicians completed a thorough inspection and identified a corrective action plan. Braden explained the inspection results and showed me the concerns first hand. We examined possible options and a workable plan was appr"
"Called to see if we could get an estimate and got in the next day, was very impressed with the inspection. Much more thorough than the dealership. Braden and his techs replaced our brakes and rotors in great time. Thanks so much!!! "
Jiffy Lube in Saint Albert Does an outstanding job! They are very thorough and courteous. I would highly recommend them to anyone in the area
always satisfied everytime I will visit st albert midas very friendly and willing to help two thumbs up
Service was really awesome keep it up
Great visit....staff were friendly and time lines were accurate and punctual
"Scheduled my vehicle for an oil change. Which turned into something bigger. But whatever, was dealing with Dean the manager and I was not advised that they would need my vehicle over night, I was to just presume. Then I did not get an update the next day I"
"Thank You Braeden and your technicians! Super customer service, Really friendly & fast service. I will be back for sure! No more squeaky brakes! "
Braden provided outstanding service. Booked in at another Midas that didn?t workout and Braden Hughes made it happen. Drive in and out without notice or appointment.
"The call in center scheduled me for a specific time, I went to the location to have it done at that time. I could see Sean the manager was overwhelmed by how busy they were and instead of telling me that they were overbooked, couldn't do it, or didn't want"
Had a strut replaced and a wheel alignment done and Braden the manager was able to get me a great deal on the work and in a timely matter. Would definitely recommend going here for any service.
I would recommend this shop.
The employees and managers truly show that they care for their customers! My interactions with all staff members were positive and they made sure that guest satisfaction was guaranteed! Will definitely be returning in the future!
"When talking to representatives at the front desk and over the phone, I was lied to about the pricing of the service. Not only that, but the work I needed done took five times longer than I was told it would take. Very disappointed. "
I came in to Midas St. Albert location for an oil change and have to say it was some of the best customer service I've ever received . The manager Braden went above and beyond not just with me but to every customer I witnessed walking through those doors.
"Great pricing and service Braden Hughes has been a huge help, great overall experience every time I come in "
3 weeks ago they changed my tires and in their haste forgot to put my summer tires in back seat. I had to wait for them to do it and it showed they rushed my job. Last week they patched 2 flat tires the front one because it wasn't beaded properly (most mec
Both the manager and assistant manager were great. They ensured I was kept up to date on my repair and when there was other repairs required they showed me first hand with no pressure. I would definitely recommend them to other people for repairs.
I attended Midas on 30 October for an oil change. I drove in 160 kilometres. When I arrived the manager told me I had to leave vehicle till end of day. I explained I had appointment he basically blew me off. Saying it was not his fault because someone call
Great service and punctuality
Lost an important appointment Cus my truck was 2 hours late and they didn?t do everything I want plus my truck now smell like oil and diesel
I was recommended by a co worker to go to this location. They fixed my issue st a reasonable price and let me know of other issues I could have quickly.
Delay of 40 minutes to start but service was very good.
"My son took his 2008 Jeep to Midas, on my recommendation, to get his muffler fixed. When we went to pick it up the fellow at the till charged us for some work done on another vehicle. Once this was found out he had to charge us again for the difference. Wh"
Didn't have a Chrysler filter on hand; had to wait 45 minutes.
I took my 2010 Altima in for oil and filter change. The next day I noticed an oil spot on my garage floor. I also noticed that the service reminder settings had not been reset. I returned to the store to have the deficiencies looked after. this
"went in for an oil change. Stewart took extra time in completing a detailed visual check which revealed a loose lower control arm/sway bar. then tightened it up as much as it would go to buy a bit more time for a costly repair. thank you Stewart, it's e"
"For the first time in many years, I was disappointed with the level of service on Aug 30. When I brought the car in, I was forced to give my story 3 times while the person serving me answered the phone several times while I was talking. This too far to"
I like how they really know what they are talking about. They don?t try to trick you into things that find need to be done. They work quick and efficiently. Very happy with their work.
Excellent service. On time and right on the quote
My car was in and out very quickly. Service on vehicle was great. The customer service was amazing and the environment was calming.
I have been coming to Midas St Albert for a year or so. I have always received excellent service and have ALWAYS been given better than competitive rates. I have had Chris service my vehicles multiple times and specifically request him anytime I bring my v
I always have good service at Midas.The personnel are cordial and helpful.Everyone goes above and beyond to get done what needs to be done and help identify future problems.I recommend Midas to everyone.
Bob at the front counter is one of the most pleasant service reps you are ever going to meet! Had a broken exhaust pipe close to the catalytic converter another facility said they could not fix. Dealer of course would have wanted to replace everything for
i had a69.99 oil change coupon. when i returned the bill is 89$ and the owner screams at me to read the couponI witnessed a customer phone call where the customer was unhappy The tech turned to the owner saying that he had to eat... because the owner had
I called and got an appointment made in a very reasonable time.The customer service was excellent and for a 3rd time within a the few last months .All in all at a different location it made me very happy and very willing to return my business.I have no int
"In March 2019 I lost my step dad of 17 years, at the young age of 60. Since this time I have ""struggled"" to find a cost efficient shop to do basic auto stuff, such as oil changes, fluid flush. I am very particular about my car. Even though it is a 2010,"
It again was a wonderful experience to vist Midas. They go the extra mile and really take car of your vehicle and me. They check everything even on a oil change. I?m very impressed. Thank you Bob and the technician
great. same day service just popped in and it was done later that same day
Still not working right...
"Good work, fair price and good advice"
"Excellent service, love going to Midas!"
"I love Midas! As soon as I arrived, they called me by my name and there was a young gentleman waiting to take my keys to service my truck. I didn't them them long at all. And the deal price was a dollar less than what they had said. Excellent service a"
I had great service ... turned out I had an unexpected trip out of town and couldn't make my mid-week appointment. Shawn at St Albert squeezed me in on the previous Saturday and got my vehicle service done promptly. I have been to this Midas location sever
"I'm dis-satisfied with my visit to the Midas location I went to. First, my appointment was set for 3pm-5pm, but my car didnt get into the shop to start the work on it until 3:45. Then it took 2 hours to work on it, so I didnt finish until about 5:30 or 5:4"
"Had to get a small muffler cut off and replacement welded on. I provided the muffler and tip, and still managed to get charged over $250 for about a half hour worth of welding. The bead is rough and popcorned, with gaps everywhere. Tip was welded on cro"
The only reason I have given this visit a 'good' rating as I had an appointment to have car in for 9. My husband brought in and was told 1 1/2 hours for oil change and tire swap. He walked over to mall and went back for 10:30. The car was still on the hoist and they had not done the tires yet. He did not get out for another 1 hour. If you are really busy be up front when care dropped off. I also understand that things happen, so call if running behind. They did have my husband's cell #.
"I am a 17 year old girl, so naturally getting my car repaired is not my area of expertise. Midas made me feel valued as much as an adult. Gave me a free, comprehensive estimate and took me into the bay to actually see the repairs required, instead of throw"
"Courteous, had our vehicle out at promised time. Mechanic Diagnosed a potentially dangerous problem. "
On Tuesday I had an 8:30 oil change appointment. They finally got my vehicle in at 9:30. I realize that garages can get a little backed up sometimes but an hour is a little ridiculous. It took over 2 hours for them to do a simple oil change that I had a sc
"OMG, this place can not do an oil change properly. My son's car started to leak soon after an oil change from this location. Sent the car to Gate Ave Service for a look and they discovered another messed up Midas job. If you can not do an oil change on a "
"I don't think all the services were done on my vehicle. I didn't receive any report on my vehicle, nor did I see them do a tire rotation as part of my service. I went to a different Midas to get my other vehicle done. They sent me a report of everything th"
Best service EVER ! Was quoted 2 hours for repair and it was exactly that ! Gord was very professional and friendly. I would recommend Midas for all you auto repair needs.
"My resinator was starting to open on the factory seam. I called Midas in St. Albert and Gord was quite helpful. I received a quote via email and after a brief phone call, booked my car for the next day. Took my car in between 845 and 900am and was told 2 h"
I was very happy with the service I had completed last week. The Manager was very busy but was still able to take the time to be friendly.I would recommend them.
Very thorough inspection of my older truck. I appreciated the hard work they had to put in to remove my original struts and shocks - no easy task after 12 years let me tell you. Lifetime warranty on the new ones too!
quick appointment arrangement. great service and nice staff. will return
"I am curious why my paper work said that the tires were not rotated ? yet when I asked if they had been, at pick-up of my vehicle, I was told ""yes, they were."" by Shawn.It wasn't 'til later that I read this. I am ok either way, just not with a contradicti"
