Manager Norman was very helpful, clear and patient. I am definitely coming back!
This particular Midas is always spectacular!!! 100% great customer service every single time from all the staff😊
Recommended lots of great parts that would help fix my car. Will definitely come back and get my car fixed since they have done such a great job always!
From the first minute I walked in the store manager Norman exceeded my expectations. I am a first time costumer did not have an appointment he still took my car in walked me through everything wrong with my car and made sure my car was ready the same day while other shops take weeks. He was literally a lifesaver and I will be coming back when it gives me trouble again. Thank you to this wonderful man and his staff!
Staff was friendly and helpful and the time it took to complete the repairs was less than the time quoted.
The manager Norman has outstanding customer service. He speaks well about the company and is very proud of the team he has u see his belt. I myself been a manager for X amount of years and his personality and enthusiasm says a lot about his management skills. Kudos to a great team!!!
Staff was friendly and fast.
Always great service at this location very respectful staff from management on down😁
I got a terrible explanation of what was wrong with my car. I was just told they couldn’t fix it and I needed to come pick it up. My car was not running so I had to get a tow truck and the manager kept calling my phone when I explained to him I would be there as soon as possible. It was very embarrassing and I felt like I was being hounded and treated poorly, when I drop my car off it was never explained that I would have to pay if they couldn’t fix the car I can assume that there would be some form of charge but it was $200. I’ve got a second opinion and my car was fixed in three days. It was very disappointing that I received such poor service and it’s sad that I can’t trust such a large chain car repair shop like Midas I do not recommend, and I will not return.
The scheduling was easy fast and the employees were very helpful and the wait time was fast and very nice thanks for the excellent work
The manager was very nice explaining everything to me plus the service was done on the time he gave me I am aolder women and that was what i needed
We are very satisfied with the Midas Glendale Team customer service.The staff is great in explaining the issues found on our auto that needs attention and why it needs repair/replacement and very important to us is staff lets us know the time it will take to complete
They always are very friendly, they explain everything, they let me know what may need to be done to my car later on. They always work with me. And if something extra is needed they let me know if I want it done or not. Just a really good shop. 😁
first... very easy to make an appointment.second ... I've been there many times, and your manager Norm is a very good guy.third... I never get the feeling like they're trying to sell me something I don't need very good people. plus, the shop is close to my house and that is something I like
My oil change was done at my appointment time. I was only there 1/2 hour. Everything was explained to me on what else needs to be done on my car.
All the employees are very courteous they say yes sir all the time very nice quality of work was good the mechanic worked on my car the first time I was there walked out to me and said thank you for letting me work on your Corvette this time I'd like to thank him for working on my Corvette he's a good mechanic I was happy with everybody there very nice people thank you very much if there's any misspelled words here it's because I'm not typing I'm saying this out loud and typing that way thank you
Always a very pleasant experience at this particular Midas. Very friendly staff😊
Norman was the person helping me and he was very knowledgeable and helpful
Very friendly and courteous staff. With timely service!
Professional all the way from the manager to the tech. Very satisfying experience.
NORMAN WAS EXCELLENT BUT DOUBLING THE LABOR COSTS FOR JOBS CAUSED ME TO LOOK FOR A MORE INEXPENSIVE MECHANIC. I SO WANTED TO CHOOSE TO DO BUSINESS WITH NORMAN WHO IS A SUPERIOR MANAGER JOB WELL DONE. BUT LABOR SHOULD NOT BE DOUBLED IN PRICE BUT LOWERED CAUSE COST TO ME WAS TOO HIGH TO RETURN.
The overall experience with Norman and his crew was very professional.
Norman explained to me everything that would be done on my car in great detail and was the most friendly person I've ever interacted with when getting work done on my car
Friendly staff and very professional The manager was very welcoming and professional
I’m very satisfied, and the manager was very professional and kind and have a smiley face
Car is making new noises when accelerating. Like something loose in the exhaust. Back brakes not addressed, grinding noise heard when stopping.
The representative is very professional and knowledgeable. I was treated with respect and very satisfied with the service provided. I plan on going back for all future services needed. Very satisfied customer.
They are very friendly and took care of what I needed done right away. 😃 Always helpful and always explain everything to me.
The staff was extremely friendly, respectful, and took care of anything I needed done with my vehicle. Even though I did not make an appointment the manager still helped me out, and got me I. Right away for an oil change.
Norman the store manager, is always very professional and honest! I have brought my vehicles to him and his team and they never disappoint! Everything is done with quality, I will recommend to all my friends and family!
Norman the store manager was the very informative and very helpful. He explained everything in detail and told me exactly what services needed to be done next. He provided excellent customer service.
Friendly staff (manager is easy to talk to, staff will drop & pick me up), and good price's. I'm grateful I have one place to care for the needs of my 20+ year old car.
The managing associate was friendly and professional, what was causing the problem with my auto was explained to me to where I understood it, I used to come to Midas but stopped and since there's a new manager who takes interest in finding what the problem the auto is having, I will most definitely use Midas again..
There's really nothing else to say. Bottom line is when you get someone's property. You return it back at least the way you got it if not better. And I was driving down the road realized. My mirrors were tucked in. Had to pull over, it was just sucky. And then I had a couple. A coupon for the $32 or something like that. For this full synthetic oil change, and they charged me $64. Oh, this and that and whatever else lies I got. And I'm just not the one.
With everything.. the bathroom was super clean
The staff were very professional and courteous
Norman and his staff at this location are amazing!!!
I need my car to be fixed. I did notDropIt off like that so I didn’t expect to get it back in the conditions it was
Man that I talked to was very nice and knowledgeable. Got me in and out in a timely manner so I was not late for work. And they got my air conditioning working again which is a big deal in Arizona. And he was cute. Thanks Midas!!
Norman the store manager was extremely helpful with information on our car and helped us with our battery for our car. He goes above and beyond.
Took my car in quickly and person knows of AC problems.
Maybe try not to upsell products the customer doesn’t need. Especially when you are trying to replace something that is brand new.
Very nice people. Very clean. Office as well as work bays.
First time customer at Midas. Great staff and service!
Very Friendly and kind explained everything to me told me everything I needed done what the cost would be. And showed me what was going on with my car.
The technicians need more training. The manager lack of customer service skills. Please train your employees to take responsibility when they do a mistake. They broke my air cleaning chamber and they simply told me it was like that. I asked them why you did not put it in your inspection report when it was like that and they did not reply to me or took care of the problem. The Manager Norman acted like I am not telling the truth. I was suppose to go there for repair work on my car that was estimated of about $3000 but I can not trust what they are going to brake this time. He didn't care and let me leave with broken air filter.
I had made an appointment on Sunday when the store was closed and the store manager called me on Monday as soon as they open to confirm set appointment. He ended up being able to get me in three hours earlier than my actual appointment and got everything done very quickly and very smoothly. I waited for my car with my eight month old baby and the store manager talk to me the whole time was very kind and even carried my diaper bag out to the car for me while I carried the car seat when the car was done. He gave very great recommendations and I am highly satisfied. This will be my new Midas location.
Norman on the store on 43ave and Glendale was amazing. He should get a raise or promotion.
They were running a little behind on appointments but the manager took $10 off my bill because I had to wait!
Very friendly and helpful explained everything to me that they were doing to my car. Hadn’t had coffee yet made me a cup of coffee. Any questions I had were answered. Very pleased with the job they did.
Did an oil change, got home and notice car was dripping oil. Went back to midas and now I need a whole new oil pan because the drain plug is not closing right. But before getting the oil change everything was fine, no leaking at all.
Communication was very good,kept me updated on my vehicle. Very friendly and informative
I am highly satisfied with your location because of the excellent customer service that I received from the manager and also from his workers while your location is extremely helpful informative clean and I really appreciate good Management services and customer service thank you for everything
Norman is awesome and passionate about his customer service.
Norman was great explained my services, welcomed people as they came in, and if he was with someone he let them know he’d be right with them. Treated everyone the same and with respect.
Norman( manager) was very nice
Always good service at this location. They even gave me a ride home so i didn’t have to take a lyft
they were really generous with me knowing i didn’t know much about cars but since they explained everything so well i now know a bit about my vehicle. best service ever!!
Professional,very attentive and expert pesonel.would recommend services to all my friends and family.
good service friendly assist. manager good customer service truck was done in a timely m
They honored the amount of coupon. Called and was able to schedule appointment in my time range. Works were friendly. Service was quick.
C.L. The Guys did a Great Job!!
They replace a start and they did a great job
I went on the website to make an appointment for my truck. As the store was closed I received a message stating that I would be contacted with in 30 business minutes to review my appointment request. It has now been 172 business minutes and still nothing
I took my 2001 Toyota Sienna in for a oil change. I purchased the van 3 weeks prior to going here. I checked my fluids & inspected under the hood everyday. I had NO leaks what so ever. I made sure to tell Carlos the manager that there was no leaks because
Let me tell you from a females perspective it is so nice not having a shop try to get over on you or nickel and dime you down to broke ! An honest shop with a great manager who understands customer service. Carlos goes above and beyond every time I need a
"I made an appointment, but it wasn't set, so I talked to operator, and they still got me in on my lunch, got my vehicle checked with in and out no charge! G's up at this Midas!"
"For the second time, I made an online appointment for what was supposedly an available time slot, then I show up at the shop only to be told completely nonchalantly ?sorry, can?t get you in?. I?m not a big customer, but was a customer nonetheless. I will n"
I had a really good experience at Midas and Carlos was really helpful about any issues I had with my car. Excellent customer service!!
Did a great job. Also made me aware of a nail in my tire.
On 3/2/21 I took time off work to get my oil changed at the dealership fortunately for me they had a five hour wait I called Midas on 43rd Ave and Carlos was amazing asked what color my mustang was so he could look at for me and he told me to be careful ma
Great experience! I usually go to them, and so far have been always happy!
Very helpful and great service
Carlos always takes good care of me and services are done in a timely and professional manner.
The manager Carlos is the best! And I?ll keep bringing my truck there as long as he is the manager. Top notch customer service!!
"Carlos is the best first impression I have ever received at a Midas location . His greetings are warm and sincere, you can count on him when you ask for a true honest opinion. I also wanted to give Ryan a shout out for running a tight ship at this locatio"
"The service was very good , they did an excellent job replacing my brake pads , and I didn't have to wait to long , price was reasonable can't complain."
Not a review person simply because I don?t have the time nor do I have the energy but I have to say 100% I do appreciate the shop looking deep in debt into my car to figure out what the mechanical issue was and they also gave me the right direction of how
Excellent service. Never overcharge. Great work.
Took too long to inspect A/C and was not offered any deals as most other places charge nothing for A/C inspections.
"Every time I go there I get great customer service. The guy in the front (i think his name is carlos) always has a friendly smile no matter how busy they are. If you are sitting there waiting and you watch, hes very good at multitasking and never loses tha"
When you make an appointment that should take over anyone there as a walkin. We get there for our appointment and told it would be at least 1 1/2 hours. WTH I made the appointment for that time for a reason. And it's only 11 am to be that far backed up. I
Awesome service as always by Midas and Rep. Carlos
"I have been going to this Midas for a while and they are always fast, reliable and friendly. "
Recommend these guys as professional.
My car dealership gave me the runaround went to Carlos yet again he took care of me had me in and in less than an hour! You guys helped me saved a LOTof money. I?ll continue to send family and friends your way! You guys Actually care about your customers a
The most incompetent service center I've ever been to.
Good service, on short motice
"Had my son's car for 3 weeks not ONCE did they call, we had to call for updates then they got snippy because we did, car needed a new battery because they drained it & STILL didnt call to tell us that, we found out when we called AGAIN, got new battery tol"
Car ran rough at first, might be a normal thing, but it's been fine since.
Great work, great price. I will be bringing my vehicle there again!
Came in for an oil change and came out with a shock replacement . About 370$.Hasn?t even been a year and started having issues with my suspension on my 2006 GMC Sierra. Took it to my mechanic and find out the shocks that where install where the wrong shock
The service on the car was fine but the extended wait time was terrible. I was there from 11;30 A.M. until 6:15 P.M. they had to wait on a muffler to be delivered. That is no way to run a business. The Mgr. was good but they could not do anything without the part. He did give me a $30. Discount for the inconvenience but it was not worth it.
We went there for two things. A oil change and a check engine light to see what was happening. Interesting enough it seems like I had to get my husband involved because I didn?t resize that they were trying to tell me to go somewhere else. Me and my husban
They promised but didnt call me when my car was fixed, everything else was great
"I brought my vehicle to this shop for a new serpentine and power steering belt and a new valve cover gasket. I was informed that they warranty the work and parts so they performed the repair and replaced all 3 items. At about 60 to 75 days later, 2 out of "
"Had a good experience, got in and was receiver quickly. No issues with the service provided and always maintained great rapport with me as a customer. "
They did a great job. Very nice customer service
I Couldn't be much more comfortable knowing that I recently received excellent customer service.
They didn?t even put enough oil in my car had to go back 4 times and then had to show them the oil stick that I was at the warning line after spending $90.00 on an oil change the last time they added the right amount of oil they could have blown my engine
"Carlos did a great job, very professional. He has great communication and customer Service. I would definitely go back to get work done on my truck ."
As usual top rate service... Excellent customer service with expedient in and out attention to servicing my vehicle...
Always trusted and satisfied by their great work!
The staff make you feel at ease and answer all of your questions. They go above and beyond when they are helping you and are willing to work with you..This is the only place I will allow to work on my car. TEAM MIDAS IS A GO
"Had vehicle serviced and wasn't completely satisfied, but Carlos listened to my concern and addressed the issue the best he could. The fact that I've been a customer for several years was definitely taken into consideration and they did everything possible"
This shop is open to all the people in the city very nice and helpful good job guys. you will always have me and my family business.
"My car didn't make any noise when I was driving or backing up, after getting my brakes done it screaches when I back up and squeaks when I'm driving. I didn't ask for them to take bolts out of my cadalidic converter, there were 2 bolts and now there's o"
Great customer service with competent and thorough vehicle service!!!
Carlos is always professional and helpful works hard to get the job done. I would recommend him and this Midas to anyone needing help with there vehicle..i will be coming back when needed
Great group of guys. Did a good job
"Great job, brought my own rotors and brakes in, they changed them out. Only thing is if you require dot 4 brake fluid they won?t add after taking what is needed out to compress the cylinder. Maybe they just forgot to add some for mine. And they don?t do al"
"Carlos has and gave the best customer service anyone could ask for. Even on the phone he does very well. I was listening to him on the phone. Great asset having carlos at this location. He will do well and I will definitely be back.Carlos you the man ,"
there great did a well job
Good service, good people, everything was taken care of as it was promissed.
"No, I would not. Because I asked for an oil change, tire rotation, my check engine light was on and something was wrong with the AC but with the vents. All that was done was the oil change. They did NOT check what was wrong with my AC. And no diagnostic te"
"I had both breaks done a few months back n now brakes r horrible, i take them in n they want another 500 for rotors sayin o someone put brakes on wrong n they need to be replaced! Wtf u guys are the one who did my brakes n u messed up now u won't replace "
Great fast and friendly service, gave me a good honest run down on why my muffler had gone out on me, would definitely return for any other services.
Ruben, the manager, a great guy! The best business experience and customer service that I have ever met in the USA!
Mostdef satisfied the store Manager Carlos always takes care of his customers most def satisfied
great price and great service
"Had an oil change. Coupon sent via e-mail, was accepted from my semi-smart phone, at the store. service was permed timely and completely. Carlos was the man."
Great customer service fast service and you know your car is going to be taken care of
Excellent Customer Service!
I keep coming back they are very friendly and helpful. Will come back to them for sure
All I have to say is The Lord is awesome and it shows in these hard working men. I wanna say thank you to the midas located on 39 e southern ave and Thank you Chris Miranda for being a blessing yesterday .
very satisfied with Midas off of 43rd & glendale
Very satisfied with my service the Midas shop of off 43rd ave & glendale are really good the time frame all around satisfied
"The last two times I have taken my car in to your shop, I have managed to leave with something broken under my under carriage. I will be taking my car in this Thursday 12/28/17 to have them look at it. I don't know why this happens, but every time I leave "
Excellent customer service
"The man who helped me (I can?t remember his name) was so helpful to a girl like me who is essentially clueless about cars. Last time I went to the Midas is Tucson, the man treated me as if I was inferior since I do not know anything about cars, but the man"
Fast & courteous at a fair price.
other then having a appt at 11am and still not getting my car into the bay until sometime around 2pm, they were friendly,
I have been coming here for years and customer service has been great! Carlos always greets his customers with a smile and makes sure the job gets done. He is full of laughter and dedication and my service is always completed in a timely matter.
If i can give you Zero start i will defenetely do so, you don't know nothing about cars , you wronglful inspected my vehicle that was flooded and you state that the damage was not water, wich youbare very wrong, i take it to Peoria Nissan they state that the damage cause by water and Courtesy Chevrolet, i will never recommend anybody to you, even oil change i do at your store i will never let you touch my vehicle
"While the work that was done was what I wanted, and appears to have been done appropriately ( an oil change), I was not happy with the time it took to get it done. I knew I would be waiting, so I made an appointment, In order to get in and out in a timely"
I called at 2 pm on a Saturday. The guy said it would be 180 to get my brakes done. I asked how long the wait was and he said come over and we will get you in right away. When I came in he said the wait was 45 minutes. I ended up having to pay $300 and the
"The customer service was great definitely going to continue to patronize Midas for my oil changed and car service.Very honest,friendly people."
The service was good they made an error on the miles Actual miles on vehicle 116,305 on 5/1/17
"I took my classic car into the 43rd and Glendale Midas for service and was immediately pleased with the friendliness and professionalism of the Manager (Jonas). Jonas assured me that they would take care of ""my baby"" and they did. Jonas' crew are car gen"
Fast and competent service.
As soon as you walk in you are felt welcomed. The people that work there do superb work and I would not dream of taking our car anyplace else. From the pleasant and well knowledgeable manager to the men in the dock. This is a top notch place for your car
went in to this location on 43rd and was helped by a gentleman by the name of jonah . he was very welcoming and had a good sense of humor and kept me updated on what was happening with my car . the wait was short being that I was having a lot of work done
I had had a RF CV axel break on a Sunday and attempted to do the repair myself. The unfortunate thing is that I could not aquire a 8mm triple square socket anywhere (once again on a Sunday). I was given a referral by Ryan W. (a GM for Midas) for a tow comp
Omg!! My car was not running when it got towed into midas. Midas towed my car to there shop at a very inexpensive price compared to the other tow companies. My car has so much wrong with it that this wonderful man by the name of Tyler took his time to expl
i have been there twice and plan on continuing to go hayat the manager runs an efficiant oppeation excellent service i recomend this shop for all your needs
Tried to up sell me, made me wait all day and then wanted to say it couldn't be fixed for 4 days.Shame on them.
92 YEAR OLD LADY WENT IN TO HAVE CAR FIXED THEY TOTALLY RIPPED HER OFF WAY OVER CHARGED FOR PARTS AND LABOR SHE STILL CAN NOT DIVE CAR AND THEY WANT MORE MONEY NOW TO FIX WHAT THEY SHOULD HAVE FIXED IN THE FIRST PLACE. DO NOT TAKE YOUR CAR THERE IF YOU ARE
Midas charged me tax on a free oil change. They said tires were rotated then said they weren't when I started to check. How did they check brakes without removing tires? They said the battery was fine but it was dead 2 weeks later and had to be replaced. A
Went for an oil change it was completed in less than 30 minutes. thank you for the fast and friendly service. see you guys next time.
"I went in to get a few things replaced - belt, brakes, oil, and brought in my own parts. They replaced them easily, and even replaced my air filter as well.The only issue that arose was that they were behind, and it took a little longer than expected. I ha"
This Midas is awesome! Took my car in for an oil change and they were very prompt and thorough. They are very honest and don't try to push you to get unnecessary repairs. Thanks! I will return!
We have our vehicles maintained at this Midas shop regularly and love the prompt and extremely friendly service we get every time. Sean is awesome to deal with and we have no need to change to another shop. We trust them with our vehicles and know we will
"We have several high mileage vehicles and take them all to this Midas for everything. From the brakes on a 1970 VW beetle to the door handle on a mini van and literally everything in between, Sean and the crew at the 43rd ave and Glendale Midas fix everyth"
was nin there on 11/16/2012 and the management knows how to treat their customers. very knowledgable and will work with you for your needs.
