Terrance the manager very kind and courteous explained all that our vehicle needs for maintenance great customer service!!
Terrence recommended just what needed and did not try to sell me anything I knew would of been superfluous.
The front desk associate was extremely professional and knowledgeable.
It was just perfect everything went as planned
Was told all fluids flushed. Problem was no differential fluid flush like I wanted but was not completed. That was not difficult to do nor was it described that it was not completed as part of the thousands that I spent. Please advise
Counter clerk was a extremely knowledgeable, hit my price points as I requested, Courteous to my needs and above all professional.
Terrence was very professional and explained how the service was going to occur. Everything went exactly as he described. Fair price, clean shop. Happy to bring my vehicle in for future services.
Great Staff. I will be back.
The manager Terrence G at this location was beyond unethical. He was absurdly pushy about getting me to agree with $1,300 in services that he quoted me. I explained that financially I can't afford over $200 a month and that I want a second opinion before moving forward with any repairs. He then had the audacity to tell me that because I don't have children that's why I think over $200 a month is a lot of money. He continued to TELL me why I can afford this and that he has 5 kids and can afford x,y, and z. The fact he had the nerve to tell me how to handle my own finances and tell me how to live my life is absolutely unreal. I would like to speak to his boss immediately. I will also be including all of this on a Google review.
Have been going to Midas for years with all my Vehicles needs, everytime a pleasant visit.
Zach the mechanic was fast accurate technically about his knowledge on my truck and management was very helpful on pricing and scheduling as needed. Great team at the Mesa, AZ 85213 Main Street.
Very considerate and polite staff. They had oil changed, brakes inspected, and only had to mount the wheels back up by the time I managed to skateboard around the block. They aren't kidding about the Midas touch.
Friendly fast service, walk in before opening hours and taken care of
Overall experience was better than I expected. From price, to customer service and the accommodations from the manager and employee's. Very satisfied overall with my experience with Midas.
From my initial phone call to set up service to the time my car was completed the customer service was top notch. It’s rare nowadays to find a company along with its employees who make you feel like they’re going above and beyond for you as a customer. Terrance the manager did just that. Nice to see that kind people still exist. I will be back to have all my vehicles serviced when needed, I’ve referred my family and friends. Keep up the great work! Thank you
Great communication, thorough service & fair pricing
Have been back several times and has always been very honest with repairs
The manager was very courteous and knowledgeable.The mechanics were very courteous and professional.Do great work
When someone tells you when making an appointment that time is very important, don't take 2.5 hours to do a simple oil change!!
Terrence was such a pleasure to work with and very knowledgeable. I love the pictures on the inspection and the way he presented it to me
The process to get my oil change was very easy and they made me aware of repair recommendations that are needed on my vehicle
Ease of scheduling appointment, check-in & straight forward service. Competency of personnel was high. Service was expeditious & vehicle was conveniently returned at the door.
I was originally VERY angry when I arrived at this location. I scheduled my appointment several days before the service day, and had spoken to Robert. He DID NOT put my appointment on the schedule ! I had driven about one hour from Casa Grande. Thank-fully Luis was able to get me in almost immediately and have my service performed ! Robert should be at the very least, reprimanded, and maybe more ! Thank goodness for Luis, as I might never have come back there again !
The Midas employee Luis, was very informative and easy to work with, honest with the inspection done and work needed.
They were able to quickly diagnose my check engine light issue and address why my truck was idling rough. They took pictures of some other issues I need to address in the near future
Stop scamming the customer.
For now I will only rated at satisfied
Had a 1:30pm appointment for an oil change that took almost 3 hours. Half of the time was waiting for my truck to be pulled in, the bulk of the remaining time was the inspection on every thing else they could find to try to price me on additional things. Next time I will go somewhere else that will do my oil change quicker.
Love this place very helpful
Quick, store conversation matched phone conversation, good price, reasonable est to repair noted truck problems
Great value for service. Luis was very efficient, professional and friendly during the process. You knew exactly what was going on and when your vehicle was being serviced. The location was very very busy so there were some minor details left out but a great experience with minimal hassle.
The man who was the owner or manager at the front desk was very helpful and professional.
Robert and Ruben were helpful and friendly. This was my third visit to this location and I have been very satisfied every time.
John helped me. He was very thorough in his explanation of the work that would be performed. His exceptional customer service has given me a reason to return to this location. It was a pleasant surprise to have Lyft pick me up and take me home then to come back and return me to the shop. Thank you so much for a great experience.
The clerk took much time in explaining what should be done soon, what could wait. That was very helpful for this Senior!
Amazing customer service…this is my second time having my car serviced here. This location has a very warm welcoming. Juan I believe is his name gentlemen in the front is very professional. Your man working in the garage car area are very focused. That’s what I see with this business. I stop taking my vehicle to Kia Motors for service and I have recommended this location to family and friends. Keep up the good positive atmosphere it really matters to us customers. Thanks for all you do 100% satisfied customer you definitely have my business..
They communicate well and treat people with respect. They are honest which is not easy to find in the auto repair industry
Luis was great, he explained to me in detail about the coupon that I wanted to use. He also explained to me the most urgent repairs that needed to be done. Excellent service!
Staff was very professional and was finished with the service in the time frame I was told it would be.
Quick and friendly service. Lyft service home while the vehicle was being worked on was greatly appreciated. Associate did his job and offered other services and credit options, but wasn’t pushy and annoying about it.
They have great customer service, answered all my questions and very helpful.
Luis was absolutely some of the best customer service I’ve had in a long time. I have taken my car to big o tires for 12 yrs but they have failed a lot and Midas definitely has my service going forward! Please don’t lose that customer service quality!!! It’s key!!! Thank you for the wonderful experience!!!
I bought a groupon and there was no restrictions on the type of vehicle. I was told my lift on my truck was not available with groupon. You need to add that to your Groupon deal. Otherwise I wouldnt have bought it. Now i'm having a hard time getting a refund. 100.00 for the groupon and 139.00 I paid cash for the alignment. Instead of saving money I wasted money because your deal on Groupon was not specific with restrictions. ADD RESTRICTIONS TO YOUR GROUPON!!!
Luis was very helpful in deciding what tires to purchase. He gave me pricing and services to meet my needs with no pressure.
I thought it took longer than it should have. However, service manager was very knowledgeable and nice. Positive experience.
Got their early 45 mins, before my appointment, still had to wait until my appointed time, then it still took a hour and a half before they were through. Pretty long.
Friendly,courteous,honest
I was quoted a price for repairs. The price was higher when I picked up the vehicle. I had a coupon, but they told me they took it off already, but I did not provide it to them.
Walked in and car was immediately worked on. Tech had me look at the numbers on the Rack before making an adjustment. Alignment was perfect when I left. Chris and Michael were great.
I had a great experience and with explaining things
Give me my $233 back. Diagnosis was wrong. They didn't check to see my a/c was still broken, after I paid.They offered to continue the work Monday 5/22 at a price of $2700. Their initial diagnostic was worthless. Not sure i needed a recharge but the a/c remains broken.The $233 i paid for diagnostic and recharging fixed nothing. I don't pay $233 for an agreement to get the a/c fixed later for an additional $2700That guy at the desk,, Chris Peters acted like he was the one being treated poorly. Not me.I feel I made a charitable contribution of $233 to Midas.
Chris Peters was very helpful and explained everything in great detail. Answered all my questions and recommended me a lot!
Fast serviceFriendly associatesExplained necessary work in terms even I could understand!
Dakota and Chris were amazing! They went way above and beyond! Chris is very knowledgeable and considerate! Dakota is very accommodating and have great soft skills! They are all a great team!
I loved this location super friendly staff. I walked out of there very pleased happy.
Dakota was helpful and friendly. She answered all my questions.
Refrain from adjusting sun visors with greasy hands. When performing a tire repair make sure that, that tires psi is acceptable with the other 3 on the truck. Also, it does not take 2 and a half hours for an oil change and tire patch.
Oil change was done at another Midas location while I was traveling out of state. I encountered a leak and my local Midas handled the problem. I was very pleased with how considerate they were and how quickly they took care of my car's issue. Excellent customer service, I will definitely continue to take my car there for servicing.
good value and close to home
I been coming to the same Midas on Lindsey and Main for 10 years and been satisfied with them.
I was told the work would take about 3 hours. It was actually closer to 7 hours. I understand that suspension work is time consuming and uncertain until you actually start doing the work—I do get it.
The cost for the work performed was super reasonable ! Tyler seemed like a good technician, and Chris at the desk was professional and informative. They did a complete review of my 2004 Tundra and pointed out a few issues, without trying to over-sell me ! Kudos to him for that ! We have all seen the hidden camera videos of shops "ripping" unsuspecting/unknowledgeable people off ! Please keep this shop honest and fair ! Chris also gave me a reasonable estimate for work that I will need to have done in the future. I have already refered this store to several people in Casa Grande. It is worth an hour drive to find competent and HONEST mechanics these days ! This store gets a 10 from me ! If nothing else.....give them all an "atta boy" at the Mesa-Main St store ! Thank-you ! Larry
Made appt, not in system. Thought just oil change, no explanation, had to ask. Very friendly desk person. Need to explain time it will take for a simple oil change.
David at the front counter was so helpful and explained everything without having to ask...he was very professional and kind. When I told him I wasn't able to pay for all the repairs he directed me to apply for the financial help. I wasnt even aware of this service....I applied and was covered. Everything that needed repair was done. Thank u you so much.
Everything was done to my high expectations.
Great staff very friendly and honest with all pricing. This is the reason I keep returning.
Very personable and very knowledgeable.He was very cool about answering all of the questions i had!Will definitely be more than happy to go back
Customer serviceLove the picture of the vehicle repair Needed
I came in for a simple oil change but the guys noticed big issues with all my tires. He looked up all the tire options available and gave me a bunch of options for getting financing to help pay for them. He was even able to include my oil change in that so I paid nothing out of pocket until my financing payment is due. To top it off the guy is willing to stay after hours for me to get to the location after work Monday to get my service done and gave me a discount on the alignment. Never had such incredible service on any part of my vehicle as good as Midas. Never going anywhere else.
Be thorough with your work. I came in for oil which caused the “Maintenance Required” light to come on and after my oil change the light is still on and online steps won’t reset it
Robert was extremely helpful and took the time to walk me through the process of buying new tires and even helped me compare prices. Ultimately I bought 4 new tires and an alignment and am very happy with my purchase.
Staff is very professional and detailed on explaining problems with your vehicle. They try and get the best price for the customer.
Be honest to customers I went for a free oil change left thinking I had big problems with the car so took to a mechanic I knew and had them check the car out. Sorry but I intend on never going to a Midas location. Same thing happened over 20 years ago on Alma school and Guadalupe
The service and the communication and customer service was super also the cleanliness was great as well all the staff was nice and very professional
Service writer was extremely friendly and knowledgeable
Excellent customer service!
We are winter visitors to Mesa and our jeep had a fluid leak and needed an oil change. I attended with the jeep, explained the problem, but had to leave due to an ongoing comittment. The nature of the needed repairs was explained and determined to have both brake lines replaced. This work and the oil change was done in the time frame promised.
The staff was friendly and knowledgeable. Was able to grt me in and take care of my needs with ease and with quickness. All things I search for
All Employees Are Nice n Welcome And Tell you about info you need high Recommend this Place and Easy to get Car Fix n they Have Payment Plans where you don’t need spend any money as in you in Shop
I serviced all three of my vehicles this weekend. Robert, Caleb, and the mechanics were efficient, friendly, and extremely helpful in explaining the service that was rendered as well as the details of the additional repairs needed. Robert not only answered questions but was willing to pull up the visual aides to further explain the function and problem relating to each part. I really felt that everyone there catered to my vehicles uniqueness, prioritizing the critical needs, along with explaining what could be done for preventative care. I will definitely return for the other ticket items needed and recommend Midas to my friends and family.
The only issue I have is that there have been two times where I've heard questionable noises when I go over speed bumps and both times they said they didn't hear anything after the service. The noise was still very noticeable after both occasions. I don't quite trust the thoroughness of their test drives. Other than that, the other services I've had done were great and the staff is very friendly
Price quoted for labor was less than charged, put other cars in front of mine for completion.
Brought vehicle in for an oil change and asked if they could take it for a test drive because something did not sound right. Returned less then 5 min and then broke down as to what the issue was. Not only told me but literally showed me. We then went over the costs of the repairs and my options. Very please and left feeling confident that I would be safe driving the car as we just purchased it a month prior.
Robert was friendly and extremely helpful. He set up a pick up and drop for me which made it easier to work around my work hours since I work from home. He was able to let me know what to expect, from pricing to service, and he went above and beyond to get me a better price and service. I’m very happy with the service I received and the amount of time it took to get my truck in and out.
I really like the new manager at Midas he was great and communicative unlike the old manager
Great service and the from desk was so friendly
I scheduled an appointment for the next morning. I arrived at 8:00 and Robert got me in right away. They did an inspection of my car and found a couple of issues. Robert explained them to me and even showed me pictures. No pressure to fix them now, but I will return for the repairs. I feel confident in their honesty and work.
The lobby was littered with popcorn
Return service for many occasions
I called in asking when an oil change could be done and was told to drive the vehicle over and it would be done right away.
They were so nice and helpful
It was fast and friendly.
They got me in and out early and quickly
Was totally satisfied with the service and people
Unfortunately they did not seal the oil pan drain plug or torque it properly. Oil leaked in my driveway and my tire pressure gauge came on when driving it for the first time after my appt.
The new management team is amazing. I have had issues with my vehicle for 2 yrs and the new management has been able to find and fix my vehicle in a affordable and timely manner.
I was very satisfied but I have a few problems with my vehicle I hope eventually we'll get them worked out
I'm running a brand new vehicle. And you guys tried to upsell me $3,000 worth of work to that vehicle. And the thing is I know enough about vehicles to know that almost all of what was recommended is unnecessary. I watched the associate try to upsell thousands of dollars worth of work to every customer that came in that day. I sat there for the entire process for several hours. And every customer that came in the associate tried to upsell thousands of dollars worth of work to. And I'm sorry, there's just no way.
I must say, Tyler was a great help, finished my information on the application for pmt.Once the process started , done in a timely manner. I had made an appt for a Monday, whiich i know better, than a Monday or Friday.
Make sure you have product on hand for people who schedule an appointment. Two hours for oil change is horrible!
Be honest don’t try to rip people off for repairs
Great communication and excellent service. Friendly environment clean as well. Offered coffee and beverage while I waited for oil change service. Walk in service was no trouble at all.
Jason and Mike at my Midas location were great! They explain everything in detail and they shop around to get me the best price on my tires. Very professional and makes you feel comfortable.
They looked at my car and gave an honest recommendation based on the condition of my part.
I answered all your previous questions which says it ALL
The midas near my house (Lindsay & Main, Mesa Arizona) always does my maintenance stuff. Never had a problem and they're always fast and reliable, couldn't ask for better!
this midas has the best customer service and assistance so far i have found in the valley. very respectful and helpful service
Everything was going very well and on time no problem 😊
They where clear on cost and did as I expected. Was reasonable on time but where not as quick as I have had in past but cllse.
Friendly and courteous associates.
Was more expensive than I thought and it took long to get car back
The employees are AWESOME. They helped me with my vehicle and were very Respectful. Knowledgeable. Kind and we're 100% looking out for my best interests
This is the worst car service visit I ever encountered in my life. The mechanic LOST my only original engine key. He broke other part of the car (under car hood) and not even put it back. When I drove the car back home, the car stopped working in next day (which caused me unable to go to work on that day - lost paid for one day). The car not working was due to mechanic's CARELESS and UNPROFESSIONAL workmanship. Now my car has broken part and I have LOST the only original engine key (and I WANT it back!!!). MIDAS didn't even compensate me a dime to cover for all the loss and inconvenience I am facing. This is very very very disappointed, frustrated how Midas serves its customer. This is the WORST service I ever encountered in the last 40 years. No more MIDAS from now on - bad service, bad treatment and didn't care or compensate what I have lost.
Work don quick and efficiently, thank you !
The dude at the register there tried to take me for a ride with unessesary extra servicea
Xlnt service drop off in the am and was complete by the end of the day.Clean and very honest would recommend to all my family.Thank you.??
I was unable to get the time-sensitive service I required from my regular provider . The people at this Midas were able to accommodate my needs within my time frame and at a reasonable price.Everyone I spoke to or met with at the shop were very personable
Staff was very pleasant and informative Work was fast and my truck runs great Thank you Will be back
Michael and the staff there were thorough and even honored a coupon from another Midas store. Merry Christmas all!
I would like to express my appreciation to Mike for driving all the way from Mesa to Glendale to put the back seats in her car back together for her. Midas on Main St. in Mesa did an great job replacing the struts and axel on her car. Mike is a good owner/
Made an appointment for 7:30 and dropped the car off on time. Had not heard anything by 9:30 so I called to see if there was a diagnosis. They told me they were still looking at it and would call soon. Waited until 1 and decided to pick up the car and take
I have never been at the of any store with such kindness & knowledge? D?ANGELO was very informative about the tires & keep updating me as the morning went on? Midas needs more people like him in the work place?. Being a woman in the world of Car Maintenanc
Very Friendly and great service will be back again!
Service was great from front desk to wait time. Only issue is I was promised email for quotes on 2 other future fixes & never received them.
"My 1st, 2nd, 3rd, 4th visits to Midas on Main St Mesa In August 2021 have been extremely mind blowing to me compared other auto outlets I have visited in the past.The staff is so welcoming, respectful and honest with their advice about what your vehicle"
Friendly service Advisor!
Quick efficient service ??
"Alan behind the desk was very helpful and knowledgeable. Jose, the pipe ****** was a master at his craft. Would highly recommend. "
Your management gave excellent customer service.
Thank you to Charles store manager for getting me in for service promptly after my check engine started flashing. He provided great customer service and provided assistance with helping me get financing today to get my vehicle going. I appreciate his time
Midas is not what used to be. Went into this one expecting to work with professional experts to have my loud rusted out exhaust system replaced. During the in-shop consultation I requested that it be updated to that of a modern-day truck.The new exhaust sy
Was happy with my experience with them! Thank you Jeff...
If you went for an oil change they will do an upsale on everything that is wrong with your car and to boot a big estimate. If i go for an oil change thats what i want dont need anyone to touch any parts of my car without permission. Cause if something goes
I went to this particular location since my phone said it was closeby new to the area and it was very busy....I made an appointment to come in the next day and not only was the service great but very honest and reasonable price. Great job Nick and Team???
"This location lived up to their name & reputation. D'Angelo and his team took great care of my Lincoln, even though the part was difficult to locate, I received consistent updates regarding the status of the repair. I was stranded, they went the extra m"
All the years of watching tv and seeing Midas well I have cancer want to go somewhere i figured Midas trusted company well the girl says be here at 730am drop-off your truck well fix it. Well made 730 guy was i don't know told him i want new muffler chec
They were very helpful and knowledgeable.
Great service done fast!!
I paid over $7000 to replace diesel injectors in Mesa Arizona and had to have a whole new motor put in on the way home in Arkansas. The reason was a couple of the injectors had let go. That was another $21000 in matter of less than a month. They don?t do g
Mike and crew were great and friendly Will return in future
Mike at Midas is awesome and I always trust him for all of my business.
They were very helpful as always. Fixed my car and I'm off again.
I was charged for work that did not needed to be done. They also wanted to replace all 4 motor mounts on myvan. I had them check them out from another service center and said they are just fine. Then replace heater hoses cause he thought the plastic clips
Mike dont know how to use a phone to call people back to give an estimate - too sill waiting on the call - don't bother - went to sun devil auto on power road
I love the owner. Hes a really honest guy. The entire staff is amazing as well and they do terrific work.
Mike always gives me great service at a fair price. I have brought 4 vehicles here over the past 10 years.
Mike was able to quickly replace my alternator and get me back on the road.
"We take our cars to Midas for everything. Mike and his crew are efficient, knowledgeable and accommodating, not to mention really nice. We trust them completely to be fair and thorough. "
Fixed what others messed job up on!!Fixed what others would not do due needed torch work!!
"I was tired of taking my car to other shops in town and not getting the problem resolved. Heard about this guy, Mike at Midas. Took my car to him, explained the problem to him. He stated no problem, but he had to do some testing. He found the problem n"
This is the 3rd time I have taken my car to this shop. Mike has an awesome crew and is straight forward on everything and always makes me feel welcome. He correctly diagnosed a simple issue with an idler pulley where another shop insisted it was the trans
" Took my car in to Midas for Minor repair, great service, friendly, knowledgeable manager and staff .Will bring all future car repairs here."
Mike runs a great shop and is so honest about needed repairs.
Mike and his crew correctly diagnosed the problem as a faulty idle pulley when other people were saying the high pitched whine was from the transmission. New pulley and serpentine belt were all that was needed.
Excellent work as usual. This has been a great car to have and you are always honest when something needs to be done. Thank you again for your honest work.
We have been taking our vehicles to this Midas for a couple of years and have always had a good experience. Mike is easy to work with. He has helped us decide with repairs are necessary and always very informative.
I am very happy with this store. Lobby is very clean. Michael is very thorough. They bring you home and pick you back up. My car hasn't ridden this smooth in a long time. I will definitely return.
Repaired my oil leaks and took care of routine service. Great Job
