Fue muy amable me atendió muy bien es bilingue y me atendieron rápido y le hicieron un chekeo de una luz prendida qué se ocupa arreglar
They were able to squeeze me and got the job done quickly. I was very satisfied with whole experience.
They got my car fixed and explained whatever they needed to do before doing ot
Excellent customer service. No long wait time for service. Was given specific quotes upon request and also suggested services. Service clerk knowledgeable about services and how to keep up with maintenance. Also, I was provided with financial assistance information if needed.
James, and all his group he very knowledgeable and eager to help you out, show where the problem is and future problems may be coming down the road.I know without a doubt if I would send my daughters down, I would send anyone down and they would be taken care of.
Like I stated before, I had the first appointment at 8:00 in the morning and it took them over 2 hours to replace four tires on my vehicle. Other than that all of the guys were super helpful and knowledgeable. And helped me figure out what I needed to do next with my vehicle.
Great job, explained everything to me perfectly
Associates Service quality
They were very thorough in checking everything that could have caused or gone bad
James the technician was very knowledgeable and explained everything. Very professional.
After feeling my alternator belt rip apart on the freeway, I immediately pulled over, knowing I wasn't going to make it back home. Luckily, I just happened to be right next to this Midas location when it happened. I received a friendly greeting, received prompt service, paid a very reasonable price, and was in and out in roughly an hour. That beats any and all previous experiences I've had with a mechanic.
Mechanics/staff did not try to tell me something was wrong with my car and scare me into getting extra services. Got same day apt and didn't have to wait long on a Saturday.
Awesome customer service and knowledge of vehicles by staff. Looking forward to my next visit wit my coolants change.
management James takes care of his customers
Manager was super friendly and very helpful!
The Manager who greeted me and explained the service and pricing was very friendly and professional. They guy who did the work was also top notch. I had mistakenly gone to Firestone first. They were rude condescending, used bait and switch and wanted me to wait 2 and a half hours. I said I would like to go shopping but they insisted I wait or make a future appointment. After that horrible experience, Midas was 100% everything a customer could hope for. Thanks for the excellent service and friendly experience!
Every time I go I’m treated very well and fast and with respect.
Everyone at this location is super friendly and helpful, from explaining issues to showing me exactly what work was done and how.
I was grateful for such a nice and comfortable environment in which to wait as my vehicle was serviced. The staff was extremely warm and friendly.
Team was friendly, great vibes and helpful
I went to Midas because a co-worker of mine showed me the detailed report of inspection that they did on her car and I was expecting the same. But I did not get a detailed inspection report. I did not get my change engine oil light reset. I did not get a call when my car was finished. I just showed up 2 hours later and asked him if they were done and they said yes. I asked him if I needed new brakes and he's like well or the brakes making noise? I asked him if he did the inspection report and told him I didn't get a text message and at that point he sent me a text message that said 16 points on my car was perfect but I don't know which 16 points they looked at and I really don't think they inspected 16 points. This car is old and I expected to pay 4 to 600 on repairs that they suggested but they didn't suggest any repairs or no flushes or no replacement parts
Staff explained the process, very friendly and don’t wait too long for my vehicle to be done.
I scheduled my appointment and went to the wrong Midas location. I called and said what I had done to let them know so I would not be a no show. After speaking to them I decided to go to them and I was 12 minutes late. They got me in right away and I was out within half an hour.
They could fit me in for my oil change that day. The guy at the front was very nice and informative.
The guys were absolutely wonderful and showed me the damages that needed to be picked. I highly appreciated their help and services.
James the guy at the front desk was very efficient and getting me an appointment I got there early and they got me right in kept me abreast of what was going on the entire time and accepted the coupon that I had even though that wasn't the special he was very kind and I appreciated their service
Everyone there was amazing
James and his team was amazing! I had an unexpected delay but luckily he worked with me to stay slightly after closing to ensure I could pick up my mother's car same day! Tha k you so much!
They took us in with no appointment. The price for synthetic oil was fair and we were out in no time. The week of Thanksgiving too!
The store manager best customer service ever 👌
Fast, simple, and painless. James educated me how my brother should not use chanel locks to loosen oil filter cap. To purchase proper oil socket . And it was affordable . Normally my brother works on his own cars. But he trust in your shop. Thank you and your team for speedy service
They addressed my issue and my concerns with honesty and they were able to complete the work in great time. The manager of this Midas was amazing at his job. You could tell he really cares about the customer
My first point of contact when showing up at Midas with my musclecar was the store manager James. He was exceptionally professional, helpful, communicative and very friendly. When the warranty had to be escalated to the corporate level due to the fact that my warranty is no longer offered by Midas, Ryan, the general manager stepped in and took care of all the legwork required to honor the lifetime parts and labor warranty. I have shared the story of how these gentlemen at Midas went out of their way to take care of my car many times already with other Pontiac car club members here in Phoenix and in Tucson and highly recommended Midas on I-17/Dunlap in Phoenix. I'll give Midas a call first if ever having a problem with any of my three vehicles in the future.
The owner explained the problems that he found by showing me on the car AND in photos. He explained pricing for repairs and potential savings. I found a coupon on the appointment website for my oil change which was awesome.
It's was very quick and easy to make an appointment online. Then when I showed up I walked in they took my car right away. It looks less than than an hour for them to be done. They took videos and explained everything. They also sent me the pictures. Everyone was very nice and everything was very clean.
Well I was asked to come back after a faulty part was put in my vehicle. The workers can't control that but THEN when they replaced the part the workers put the filter in upside down. So my son and I had to wait almost 3 hours for one full oil change. And no one offered my money back or any kind of retribution even after admitting the technicians at fault
Came in for an oil change and was told that I need all new brakes, three tires, shocks and suspension. My vehicle brakes perfectly and three of my tires are in good condition.
Steve was extremely helpful, knowledgeable, concise, and made sure I understood price, options, and got me in for serveice real quick. He was also funny down to earth, and made me feel comfortable. All around a great guy
Very great with me, even helped me in every way possible that they could. The manager he is great! Will return every time and refer the location to my friends.
Easy yo set appointment, service was good, I was in on time& out without any issues
Communication was great. Offers are good!
This was great experience with Midas for my car tire change and alignments and it was good service and recommendation being provided. I would be and highly recommending in my contacts. And especially thanks to your staff they are supportive. Thanks
the manager required I buy a new oil drain plug. Had to go to a parts store to get it. (He had suggested I bring one with me, but I misunderstood him). He knew about this problem. I find it interesting that he had both air filters in stock, but not the drain plug that he was sure I would need.
Nice t.v cool waiting room clean rest room
The whole team at Black Canyon is awesome! They were so friendly and helpful and I feel much safer now that my vehicle has been repaired by such a great crew. Thank you guys! 😊
First time at Midas and the customer service I received I had never experienced in any other car service place. 100 percent friendly and efficient men working there
Friendly quick capable service
the speed and service witch they took to complete the car was very fast. they explained everything clear and told me all my options.
Don’t tell the young adults that come into your shop that you’ll give them a better discount on their oil change compared to where they had it done previously. It costed me more for an oil change here than it would at the dealership… and yet Steve, the manager of the store told me he would give me an oil change for $40. Instead, I was charged $110! Then i was told my oil was clean and there was a leak. Instead of advising me to take my car back to where I had it serviced last, they decided to continue with the oil change. I’m never taking my car here again.
They did not reset my car's oil change notification so it is still going off every time I start my car which makes me question if the work I paid for was actually completed.
Midas is the only company that keeps my cars maintained. I've been coming to midas for many years.
I was happy with the service I received from Midas. The gentleman who helped me was great. He didn’t talk to me like I didn’t understand what was he was explaining to me about what needs attention on my car. Being a lady, I get that a lot. But not at Midas.
Friendly and good reasonable prices
Everything was done in a timely manner. The price of the service was as decent. All the associated that spoke to me were cool and nice.
I used to come here back when Janelle was at this location and it seems that although there is new staff on deck it's still a well oiled machine over there. Jacob and Steve were very helpful and resolved my issue flawlessly. 10/10
Next time how about actually fix the problem and not just fix what you think the car needs or what’s more expensive fix
Get a battery reader that works, I was told there were issues with the battery, however it was fine. The technition did not seem like he knew what he was doing. It took about 45 min longer than expected. No education from staff about why services were needed, I wish they would have shown me the leakage.
After the service was complete, I got into my vehicle and the was oil all over the headliner. I spoke to the employee and he stated that I can go to autozone or oreillys and purchase a can of rug cleaner to take it off.
Steve was awesome! I dread dealing with mechanics and auto shops more than the dentist. But this guy completely changed my perspective. His communication and professionalism is top tier. I know where I'm going whenever my car needs work!
I went in for an inspection, and it went well. The staff were very professional and knew everything that I had issues with
We had a great experience from the moment we called, Jason was so friendly and helpful! When we got there we were greeted with a smile and friendly staff! They made us feel welcomed! The service was fantastic, they made sure to keep us updated with what was going on. I would recommend this place to anyone! Thank you for being great!
Steven was really wonderful in communicating what needs to be done. He was efficient and definitely focused on the customers' needs. The store was so busy during the whole time I was there yet he treated everyone with the utmost respect and courtesy. Will definitely bring my car here for all services. Thanks!!
The manager Steve kept me informed Was short staffed and was juggling everything well Was very truthful with evaluation of tires and brakes
Perhaps lowering some of the pricing.
He could have explained the taxes and price breakdown before doing work on my car. And he was talking very loud across from me about personal issues with another customer then he answered all the phone calls while I'm waiting to get my keys back.
It's not this experience that effected my rating but a previous experience where I didn't get anything done because of issues with 3ssme shop that did
I've been a loyal customer at this location for many, many years. I've always been satisfied with the service. Only one time was I not satisfied and addressed it, it was corrected. But the time it took out of my day was not satisfactory.
Great fast service I saw the process and make sure everything was done
Great value, service and time.
Excellent customer service, very friendly
Steven was amazing when I called to schedule. He gave me great pricing options for Black Friday and even said he could drop me off instead of waiting. They were quick and efficient, and I am so amazed I found this place.
For quotes of next steps, we would have preferred them all on one (check) sheet prioritized. However, we are highly satisfied with our visit.
Very friendly and the work was done timely
Oil change took 1 1/2 hrs. Car didn’t get airborne until about 30 minutes. Oil didn’t get drained for another 20 minutes and the techs spent a lot of time grouped up chatting. I complained twice during my appointment.
The gentleman at the location was very Patient explained everything to me and seemed very knowledgeable
well worth the price and time.
I have had service done another vehicle that I had and I received great service then. I was not let down. I have choseThank you.n this location to do all of the work for my car. Great job.
The service and communication is always amazing!! I am always told exactly what is going on with my car and what needs maintenance and what can wait, which I really appreciate. I will continue to bring my car back to Midas for all of my car services!
I only returned to Midas after the same issue recurred for the third time in 3 months. I had planned never to come back to Midas after a terrible experience earlier this year. Midas staff were supposed to diagnose the current problem and provide a quote. Instead they claimed to fix the problem and provided a bill. No service had been authorized. The staff member gave inaccurate info to the store owner. We took our own test drive and found another issue. Midas claims it's the catalytic converter and that my Kia Sedona has two converters. My lookup shows there's only one catalytic converter. I am completely dissatisfied with the service after being a long-term customer for over 15 years. I will not come back again.
My engine light is still on after i was told 3x it was taken care
Very accurate with information and very friendly
Staff was easy to communicate and told me exactly what I needed, didn't try to over sell me new products and gave a recommendation.
I brought my truck for a leak on Thursday. . I was told couldn't get to truck today but could leave it. Left truck. Called on Friday for an update and was told that they couldn't get to it until Monday. I called on Wednesday for an update since I hadn't be
Dropped my truck off around 2pm and got a call by 3:30pm saying the oil change was done!Service was quick and efficient and the staff member I spoke to was very helpful and politeWill absolutely be coming back for service at this location!
I would not recommend to anyone. Most unfriendly person I have ever met at a car repair shop. Would not take my car near this place
I've been coming to MetroCenter Midas for about 5 months now. Had alternator replaced and recently my check engine light with a general evap code was the problem. They replaced an evap hose that had cracks in it but check engine light came back on. Brough
USING THIS FOR YEARS.WORK I ASKED FOR WAS NOT PREFORM.NO SAFETY INSPECTION.NO RECOMMEND FOR SERVICE.EMPLOYEES IN DIRTY T SHIRTS.MANGER YELLING AT EMPLOYEES TO GET BACK TO WORK.A TERRIBLE EXPERIENCE.I WILL NOT BE BACK.SO SAD.
"There are plenty of other car repair shops in the area to AVOID THIS MIDAS AT ALL COSTS! Not only was the work inefficient (dropped my car off and was asked to pick it up the following day WITHOUT everything I asked to be done finished), but they also do n"
I had to wait and they had me in and out in a good time frame. Very friendly.
Everything was smooth and went well. No problems at all.
Service performed as agreed. They took a few steps above and beyond the call of duty to make sure I had a good experience. The service was minor: Rebuild brake cylinders, flush power steering fluid. They threw in a part at no charge.
Grease left on steering wheel and handgrips in the passenger compartment. Work was performed satisfactorily
Amazing staff, very friendly and fast service
Loved them ! The receptionist was very sweet and friendly
The location on Dunlap and Black Canyon HWY in N Phoenix is the most dishonest shop we've ever encountered! Thinking that doing damage to our car so we'll bring it back for work... I don't think so you Aholes! The GM won't even return my call to address th
"What an unethical, dishonest staff. The damage you caused is just dumbfounding.. mean.. TERRIBLE!!!! We will continue to let everyone we know about what you did to our vehicle. The Walmart service team is even beer than you!"
"Everyone at Midas are so friendly and helpful!! I go out of my way to go to my Midas it's worth the extra miles. Janelle is so wonderful. She is so kind, helpful and knows so much about cars and repairs. They are always willing to help and never push repai"
"I was on vacation in Phoenix and my daughter needed brakes done and a new serpentine belt. Shannon Gill, Store Manager was extremely helpful and fit us right in and took care of all necessary items. My daughter had arranged to have her car shipped from P"
The Technicians really know what they are doing! Great job everyone from the managers to the technicians! Emilio does a great job and makes sure that everything is checked 100%!
I feel as if the staff at that midas were very helpful and honest did an excellent job on repairs plus a price I couldn't beat thanks to everyone at Midas
"Good job, we will see you again. Lucy C."
I'm this day and age it is very hard to trust someone with your vehicle. I have found a diamond in the ruff and a place I can recommend to my family and friends. The Manager Miguel is very knowledgeable and helpful in getting you what you need at a great p
Consistent quality service and great prices keep me coming back.
I requested an appointment on the website. I got a return email stating that they were closed but would respond within 30 minutes of when they opened in the morning. That was 2 days ago and no one responded. I called today when I got out of work at 5:45p
Good...the steering wheel is still a little off centered...
Jannell is super at her job. Always friendly helpful and so informed about any issues dealing with car repair. The guys do the job and Midas stands behind their work 100%.
Janelle Warren at the front desk was super!!! she is so friendly and knows her stuff. She explains everything that is wrong with your car and presents your options without being pushy. The job was done and I felt confident it was done right. The only thing
"I went in to get and oil change, but they said they didn?t have any available appointments until the following Monday. When I asked if there was any way to get in sooner, she offered to try to fit it in, in between other appointments the following morning!"
Great service car is running like new again
Excelente service and very friendly
The people here are fabulous!!!!!!!!They are honest and kind. They will never do unnecessary work to make money. I would recomend them to everyone
This is the 2nd time I have gone to this Midas and it is the 2nd time they did not do what was promised on their oil change check list.1. They did not too off or fill my windshield washer fluid.2. After one week my air pressure warning for my tires went on
I always take my car to this Midas because they treat me right and keep me informed about any upcoming services I need without trying to rip me off
Everything went great except the guy working on my car put 60 lbs of air pressure in one of my front tires. I could have died if the tire had blown so I was extremely upset about that
I have always had the best service with Midas until this visit. After we drove home the tire pressure light came on and upon taking it back to Midas the guy that worked on my car (William) put 60 lbs PSI in 1 of my tires. I am grateful the tire did not explode while driving on the highway to Midas to pick up my husbands truck.
Waited an hour past my appt time
Too pricy ..they dint show discount. The same would have been done for a lesser price at other places which I came to know later.
Great customer service and very professional plus did added services
I get the best service. Even though it is out of my way. I still come back for the best service I always get. I have also recommended Midas to my friends.
Perfect it's always perfect at Midas
The one knows what he's doing
Service was very good, but in had an appointment scheduled & they didn't get my car in for 2 hours after my appointment time
Great service! Very polite over the phone and was willing to work me in with no appointment. Will definitely be going back.
Great friendly and efficient service.
"Came in for a routine oil change (for the first time to this location). Job was done very well, quickly, with no surprises. Thanks"
"I now have 2 cars and I will not take them anywhere else for service. I have had a lot of repairs done there over the years. The management, front desk and mechanics have been excellent. Just had the engine rebuilt in my 2001 Ram Air at Midas and it runs g"
"I got an oil change on my way through Phoenix in my low mileage suburban and the technician took my lug nuts off, which I would have never approved for an oil change, and he tightened them too much ruining all 4 rotors. I called to talk about my issue and "
Fast service, but realized they didn't rotate my tires even though I requested it and they confirmed it was part of the service. The tire rotation was the main reason I went there in the first place! They also pulled a couple of codes (my check engine light is on) and just said take this to the dealer rather than trying to diagnose it for me like my usual place (Firestone) would, so now I have to make an appointment somewhere else to get a diagnosis, which is costing me more time and worry.
The service at Midas was great. The technicians did a their job and filled me in on everything at every turn. I will definitely return when necessary.
When I took the car in I explained that I had just purchased. I also explained that I had recently had the front pads replaced. However I was still hearing a squealing noise. After the inspection I was told the the rotors needed to be resurfaced and the front passenger side tire didnt have the tire pressure valve. The valve was replaced and the front rotors were resurfaced but they missed the fact that the same front passenger tire was a different size from the other tires.
These guys know what they're doing they're the best at it I recommend anybody who has problems with the car to come and see him these guys are the best
Best ever you want the bed shop in town and these guys know exactly what they're doing don't go anywhere else see Jeff he will definitely take good care of
These guys are the best ever you want your car done right see Jeff he knows exactly what he's doing
Very professional and fast service.
Went because of a special they had on oil changes, they were friendly, but my truck started leaking oil fee days after, oil filter was loose lost almost all the oil,has to buy more so much for the good deal.
The shop knows exactly what they're doing and they have been 4 years I recommend everybody to come see these guys they're awesome and the polite they're friendly I just a good atmosphere there you want your car done right go to Midas
These guys are the best!! Jeff is great. He is very friendly and helpful. He stays on top of things and gets things done. He really knows his stuff. I tell my friends about these guys. I will continue to go to them when needed.
These guys are the best. Jeff is on top of everything..get the job done and is super helpful and friendly. I tell all my friends about this place. I will keep going here for sure. Thanks guy's
I always LOVE coming to this location!
Awesome work as always! Keep it up you guys!
Perfect the best ever I would recommend this place to anybody this is not the first time they've done work and they've always had perfect and very professional
The staff is always helpful I went in to get a belt replaced and was able to get in and out quickly!
The overall service experience was great but a major flaw and attention to detail concerns me. I brought my truck in for an oil change and when I got home I noticed the oil cap was not on completely. I tried to reseat the cap but it would not ***** on co
Did an great job on the oil change plus break inspection.
I've decided to make Midas my full on mechanic. They're fair priced and warranty their work and really great guys. My only question is why no females work there?
Came in for an oil change/tire rotation. In and out in 45 minutes. Happy camper.
Quick honest great service
The staff was super friendly as always and got my van up and running like new. Great customer service and expertise.
Midas has been keeping my car running its best for some time. The service is beyond great and the whole team is awesome! Their courtesy and expertise makes ever visit a pleasure. Thank you Ryan and the team for never disappointing.
"I love the team at Midas! They are quick and professional, and my family trusts them. I had never had a problem with them ever. Before we go on road trips, I always have them check our cars. We also use them for our maintenance check ups. Keep up the good"
"I just had really experience at this Midas location. I had an oil change about 6 weeks ago and different the appointment they let me know that I needed new tires. And I knew that, but I told them I would get back to them. I was told about a special rebate "
very pleasant and personable, warrantied their work.
"The service was professional. The best part of my visit was the Wi-Fi, which made the wait go much faster and I was able to stay connected to my office and complete work."
"Bait and switchThe one thing I hate the most is being a female and dealing with MEN and my car. I don?t know a lot, but what I do know I don?t need people undermining me. I have a Honda Civic Hybrid and I learned a while ago that these cars are expensive "
I have been using this Midas location for many years now and have always found then to be curtius and competitive in there costs.
