Midas in Brentwood Bay, British Columbia is a one-stop shop for brakes, oil changes, tires and auto repair near you.

Total brake work should last more than 20K Kilometers. Midas admitted that an error was made but only refunded the cost of some parts, not the labour. In the past, photos of the issues were provided. This time no photos - had to rely on the word of the desk associate. No warning of the change of procedure. In the past it was possible to only change the brake pads, now it seems that most of the brake system needs to be changed, which makes it very expensive, and makes a mockery of the pad replacement warranty - the pads are a minor cost of the total of the brake job. This last maintenance ended up costing me about 10% of the total cost of the Van when I purchased it new. Considering that I have had to do a second brake job after 20K kilometer, it now seems that I will need to pay in brake jobs what I paid for the Van in a very few years. Perhaps I will be better off trading in my Van next time I need a brake job.

Got my car in quickly-figured out the problem and communicated the price to me-thank you!

Very quick and easy

Amazing customer service. Helpful friendly and professional

Paul and his team were amazing and extremely professional. They are lucky to have an owner like Paul to lead a team

I had an oil change coupon that I got in the mail as a previous customer and I got great service and , some good advice on future needs for a very good price.

they diagnosed problem ie leaking axle seal put new one in didnt work found that it was defective ordered new one Tristan called re new one in and got us in right away . cars running very nicely now they ve also reviewed everything else that needs to be fixed in ensuing months and gave pricing which really helps .The entire team always are super pleasant and knowledgeable .

New owner friendly and knowledgeable Staff professional and courteous.

I’m a very loyal customer. I live close by which makes it even better but that’s not why I come to Midas. I come there because I’m always treated well, I’m always given good advice and recommendations and everybody there is great. They’re so friendly.

100 percent based on the staff.

Everything went smooth from check in to getting the repairs needed and completing the service! Travis (I think?) was super knowledgeable and professional!

Work was done fast and efficiently.

The service reps were friendly and efficient., Provided clear recommendations for items needing attention.

I was in and out as statedStaff was very friendly and helpful

They diagnosed the problem, ordered parts & repaired the suspension.

Friendly curtious customer service. They fit me in their busy schedule while I waited for an oil change to be performed.

I was given updates by the staff and explained things to me that were found and recommended to sort out or look at other things. Everything told to me promptly, truthfully, thanks!

very personal, friendly service - worked at understanding my concerns and then explaining the options clearly

Communicate if there is a problem, particularly when the problem will take addition time to repair, instead of the weak communication "oh someone was supposed to call you". Work took 4 1/2 days to complete rather than 1 1/2 days as expected. I understand problems arise, but poor communication drives business away.

They staff were very professional, kind and efficient throughout the time they had my vehicle. Plus they had my car ready at the time they said to me.

They took my car in when they said they would and finished in good time

We were unexpected delayed from a tire problem and they got us going as quickly as posdible

I called as my Corolla was making an unusual noise, possibly exhaust I thought. I called on Monday, brought my car in on Wednesday morning. Within 2 hours they called to let me know it was a failing water pump. I asked if they could price the repair estimate using the Toyota part. Tristan was excellent, gave me the quote , and I okayed it to be repaired that same day! Unfortunately, the part they got was damaged and they had to bring another one out from Victoria which took a couple hours extra that was unplanned. Still, the repair was finished the next morning early and i was on my way. Super happy as if you have tried to book a repair anywhere in the last couple of years, you'd know the weights are generally from weeks to months at most of the dealerships. Awesome experience. They were obviously very busy, but still brought me in and did a fine job on the repair.

Always satisfied with the work that is been provided. I like the service that midas provide and also very friendly staff.

Frendly service

The service staff were exceptional and knowledgeable. They reviewed their recommendations and estimates with me, helping me understand the why's. Paul revised their estimate to better take in the age of the car and what was needed to keeping it running well and safely, while not spending too much, as you would with a newer car. I am very thankful and impressed.

Good explanations, kept informed, good timing pleasant interactions with staff. I keep coming back for all my car needs as I trust the advice, the quality of the work is consistent and good.

Communication. If you know work will not be done at the time of the appointment don’t keep the car for a week. Could have easily asked if we wanted our car back to drive until you were ready to do the work you promised.

Courteous, efficient staff. Knowledgable and no b.s. Work was done on time, and a thorough inspection was made as part of he service which was great.I scheduled an additional service for the next day, I was so impressed with the work.That work was done ahead of time and I am 100% satisfied.

Friendly, efficient, very helpful,

They took the time to explain future service needed for my vehicle. Also showed me the small oil leak under the hood. I did not feel rushed by the service reps.

They took time to explain what was required to be done and did it.

Good service and availability

Very professioal

Friendly, timely and professional service

I had a recall letter from KIA with no fix for it yet and needed an inspection to ease my fears. The agent who served me was polite, knowledgeable and took the time to explain the parameters of the faulty part which helped a lot. I’ve been a customer for @25+ years.

I received a warm and friendly early AM welcome and was pleased with the brevity of the vehicle check-in and the speed with which the oil change and inspection etc proceeded.

Friendly service, flexibility shown as I hadn’t booked a visit; service staff appeared to be very competent.

I am new to the area and found this location close by where I live. I was able to speak to 2 technicians after the service and they were very friendly and knowledgeable. They also brainstormed another solution to a reoccurring problem.The front office people I dealt with were both very knowledgeable and helpful.

The service was fast they had the parts available and the work was done in a timely manner

Staff knowledgable I’m very friendly and I never feel like I’ve made too except a repair that was necessary. I went in for an oil change and they found a crack in my radiator and they complete radiator had to be replaced and then my transmission fluid had metal particles in it, which they advisory properly that I need to flush it. Otherwise I’d have a bigger problem down the line. Although I wasn’t expecting to spend as much as I did for the visit, I appreciate their care of my vehicle. As result I know my vehicle is lasting a good long life.

I almost quit the survey at this point

Everything went well; a novice employee gave me a quote by phone for a new battery that was too expensive ( I went for a long walk during service) but supervisor quickly corrected it when I returned which was appreciated

Always courteous and don't oversell any products/services.

Thank you very much to the whole team!!!

I have known the staff for many years

They took my car in the morning, diagnosed the brake problem, ordered parts, repaired the car & I picked it up by 4:30 pm on the same day. I was thrilled to have this fixed in one day!

Excellent service

Super friendly staff, very professional and great communicators. I was able to get my car in quickly and they were able to order the part which needed to be brought in specially. This was done very quickly and efficiently.

We have been customers of this Midas location for over 20 years. They let us know what need to be done, and help us to determine how to complete the repairs in a timely and cost effective manner. They work very hard to keep us as customers. While I am sometimes a little surprised when they uncover an item that needs to be attended to, when I look into it a bit further I am thankful that they identified a issue before it became a real problem.

Problem with vehicle not resolved. Called shop (garry) after driving a short distance away. Will drop in again to get a new electric test.

Pleasant professional. Contacted when it was determined a part was required to perform alignment.

in most mechanic shops I feel as though they charge for services I don’t necessarily need. And prices are very high. Not the case with Midas. This experience was quite the opposite and the explanation of what was going on with my car made sense

time should be charged for problems fixed, if problem is not correctly identified then there should be a explanation of charges

I found the staff very attentive and accommodating and they saw to my requirements very promptly.

I message and person replied and didnt give up with returning message. His service was prompt. Im so glad to get this service approved. And i did advise co workers to give midas a call. And thank you for approving me.

Friendly fair and prompt service that did what they said they would do.

My car needed a lot of work. I needed people and a place I can trust and I know the owner of this Midas. I trust him. He took my car in, looked it over, advised me and after we agreed on all points he put his team to work. They communicated as the work was underway. My car was ready on time. Vehicle runs great now. I was worried I would need a new one soon and now I can trust that this vehicle is reliable again. Trustworthy service, reliable car. Yes, I will be back to this Midas location when the time comes, but it'll be awhile, thanks to them.

The front line person was very friendly and very knowledgeable

very professionalnice guys

Experience met my expectations, it just seems that an oil change should not take 80 minutes after making an appointment.

helpful, friendly, competent staff

Friendly,efficient, price,feedback,advice.

1st - It cost us +- $500 (again) to exchange a radiator that was less than a year old.......that should be a cost to either the radiator supplier, or Midus.....not the client. We had another issue at a different service station with both rear wheel bearings, and they were replaced completely free of charge.....to us !!2nd - exchanging a radiator in a Mazda is a fairly standard job........why did we have to re-arrange out schedule and our lives, with no compensation from Midas, for them taking the 2 days for a 4 hour job. 3rd - I am Canadian, and this work was done at Canadian Midus, and yet only US citizens get an opportunity to win the apple watch. Why is it not available to Canadians???

have always been happy with their service model and treatment of the clients.

I have been using this service department for several years always satisfied This time several expensive things needed doing but was explained carefully an old car but hopefully now many more miles!!

I expected a simple battery change but it took all day to bring it up to full charge (didn't happen - only 40% charged). They finally replaced the battery but did confirm that it was not the alternator causing the inability to start my Jeep. Service people were especially helpful and I appreciated the extra work to confirm all was okay. Merry Christmas!

I realize my vehicle is "odd", but I thought the people at Midas would have sources to repair the problem. I told them on my arrival that the carburetor needed to be replaced, then I was charged for an extensive procedure to determine that the carburetor needed to be replaced. In the end, I had to source the carburetor myself, deliver it, and was charged for it's installation. The "diagnostic process" was more expensive than the replacement charges. Yes, I understand owning a "strange" vehicle has its drawbacks, but this was , in my opinion unwarranted. The vehicle in question is a 1992 Diahatsu pick-up, and the charges border on its' total value.

This visit cost me $203 for them to run tests that the Jiffy Lube had done for free. I also left Midas with fewer lights working than when I arrived. I pretty much flushed $203 down the toilet to get no answers and now I have to go to the dealership to get this same work done again since it will be covered under warranty. At no point when they were looking at my car did they say how long they were taking or how much the cost would be.

The associates were willing to discuss car related issues not related to this day’s actual service.

Very knowledgeable and accommodating staff.

Do not take vehicals in if you can't do the jobMy truck was there at 9am Sat and when I returned at 4pm my truck was not doneI was informed to come back Mon 930am was told the earlist was Thurs at 10am.I gave my cupon for $20 off on Sat, And of coarse it was missing on Thurs so I didn'r get the discount

No hassles.

Have used Midas in Brentwood Bay since their opening. Met the new owner and look forward to continuing to use Midas in Brentwood Bay.

simply professional and friendly, accurate service. parts procured in a timely fashion and changes made to the plan with me on they fly resulted in a fast efficient resolution to a non standard issue.

The counter staff were organized and very helpful. They communicated well and were friendly. They worked hard to be helpful and it appeared that good communication was happening between them and the mechanics. I felt like my car was in good hands.

They accidentally over charged me which I wasn’t aware of . I had a call back five minutes later addressing the issue with options to fix it

I was satisfied with the labour charge to replace the tie rod ends but was not satisfied with the $159.88 charge to diagnose the problem as it was quite obvious what the problem was without connecting to a diagnostic machine.

Easy apt, friendliness, good explanation

attention to detail

It was just a really great experience buying my new tires. And because there is no pick or bring service they prepped my tires so all i had to wsit for was for them to switch my tires. Paul is VERY efficient and he knows his stuff.

Inexact time needed to work on car and length of time required to replace tires

How quick the tires were done on a busy Saturday. 👍

Straightforwardness of staff, and their honesty.

While Midas accepted the vehicle without appointment and diagnosed he issues, $180 for 1.0 hrs? It wass dissapoitning tht they are unable to actually fix it. Perhaps some concession on the diagnosis? Seems this location in Brentwood is happier to work on luxary autos and anything over 10 years old is out. Office has turned to a dump since the lady lefty.

The inspection located the problem quickly and I was presented with a good solution in a timely manner. It took a bit of extra time for the parts to arrive but that was not the shop’s fault. The price was good and the quality of the repair appears to be very good so far. The warranty is excellent.

Half a century ago when I had my first car serviced, it would sometimes leave the garage with new trouble. That doesn't seem to happen with this Midas service.I greatly appreciate the updates about each important component.

Have attended with our fleet for over 40 years....

Knowledgeable, informative and friendly staff. Efficient service.

Labour costs

My issues with the car were first evaluated and recommended fixes explained and costed with the timing for the service. Job completed on time.

Hoped to have the vehicle earlier in the day, as they had it first thing in the morning. However I do realize they were VERY busy, so understand.

The Service Advisor (Leanne) was very helpful and understood my time pressures. She went out of her way to have the car diagnosed and repair options presented, and ultimately the repairs completed. One step was missed and she “scrambled” to remedy the issue and was very solution oriented. She went out of her way to make sure the problems were addressed and my critical timeline was adhered to. I was very impressed and she should be complimented, by Management as I did when I was there.

Stop charging more then a dealershipStop double charging. Wheels removed for inspection but charged full price for TPMS replacement. Fully charged for a tire repair even though the wheel was already off and the tire was supposedly removed to replace the TPMS$865 to replace all TPMS sensors, oil change and inspection and a tire repair. $865!

QuickEasyReasonably pricedCourteous

They are always timely and professional and friendly. I feel comfortable and confident bringing my vehicle to this location in Brentwood.

Friendly staff who communicated well and were welcoming.

I came in a week in advance and made an appt for my truck to be repaired. I dropped the truck off the day before, and the day of the appt it sat in the parking lot without being moved. The next day it was worked on, parts were ordered and work completed the following day.

Friendly transparent staff. Great communication around the cost, no surprises and went the extra mile to keep costs down for us.

Don’t need to… you asked the questions those are my answers. Please don’t waste valuable people time… Good service, friendly informative people, quality products (I think).

Invoice said the tires were rotated but they were not. I numbered them before the visit and all the tires were in the same spots after pickup.

Pricing I thought was high. I was however very pleased with the effort to get us back on the road.

It was a last minute appointment on a long weekend and Paul made it all work for me as I had to get it done that weekend

Friendly and very professional customer service

I use Midas on west Saanich Road for all my vehicle needs. The staff there are always very helpful and friendly.I was pleased that Gary was able to get my vehicle in quickly.Furthermore I was impressed that the new Midas employee(Paul) welcomed me before the opening time and welcomed me and shook my hand. That was great. My background was the hospitality industry for my career of 44 years. Very impressed.Later on I was informed that Paul is the new owner of this franchise. Very good.

Friendly and efficient

While my invoice checks the cabin filter as bench checked. I assume this means cleaned with air or changed. This is my second visit where the cabin filter in my opinion is not checked. Not a huge deal for me if it is not but its should not be checked off if it is not checked.

I have been taking my cars to Midas for over 10 years and have never had an issue with this branch. I am a very happy customer.

I needed a brake light replaced - was in and out very quickly, friendly service as always.

Everyone knows me

Have been going here for many years and am satisfied with the service I get.

Good communication and detailed information on maintenance needed.

always on time and great communication

Instructiions about exhaust product not communicated to service rep by initial contact - had to be explained after work commenced

I have gone to Brentwood for years and have always found them to be skilled and honest

Quick turnaround. Friendly.

Good overall.

Thorough service checks, details communicated promptly and conveniently via text. Price was very competitive

It’s a very convenient location and the service is always very friendly and helpful.

Friendly service and same day repair at a good price , checks all the boxes!

Very helpful and supportive staff.

Good job fast performance

Easy to schedule/confirm on line. Also, a few other places that I called were unapologetically booked for weeks, but Midas got me in fairly quickly.

The pricing.

Staff diagnosed the noise in my car & fixed it.

The man from behind the desk immediately responded to my request to fix a taillight out on my car. When he had difficulty removing the bulb, a young tech was there without even being asked, to assist. Excellent team work! Prompt, friendly service, so much appreciated.

Very fair. Knowledgeable mechanics. Nice employees.

lllllllllllllllllllllalways very helpful and very knowledgeable

At all levels the experience was professional, courteous and hassle free.

It was easy to make an appointment. Efficient timely friendly service.

Staff are always friendly and helpful. The service and inspection are very thorough.

will always come back

Good communication and they were able to clean apart instead of replacing it thank you

Easy to book an appointment online, quick drop off, friendly staff and speed of service.

Service completed very promptly. Staff very friendly!

i got everything done that i wanted , and no one tried to upsell me on stuff , and it was all done the same day

Friendly staff. Complete and detailed information about the problem with my veichle. Exact estimate of cost and time for repair.

The price is good, location is great for us and convenient for a drop off. The text with the vehicle inspection report and pictures was great.

i'ts close to my house

They checked everything very profesinal

Good speedy service.

They were friendly, helpful and efficient. Great job!

Vehicle maintenance is a necessity to be endured. I am not sure that I would be highly satisfied with this experience.

\the price and service and friendliness was really good.

Friendly, knowledgeable staff. Attention to detail.

Great customer services. Know me by name. Finished on time.

Performs the service within the stated time. Very thorough.

Clarity of the issue and always kept informed during service. The vehicle was done in a timely manner.

I have been going to midas for at lease 10 years, I love the service and professionalism shown by all the staff.

Great friendly service, and the location is very convenient for me. Always a pleasure to take my vehicles into the shop.

I was very satisfied with Midas - communication and speed of getting everything done in one day.

Friendly and courteous

This location is close to my home & the service & the staff have always been excellent. I have recommended them to all my friends & they have also been very satisfied.

Friendly, competent staff, ease of making an appointment at short notice

I appreciate the team and feel like they do everything possible to provide except service.

Fair price, prompt service. Did exactly what they said they were going to do. Thanks

Had a flat tire, no appointment , they were happy to fit me in:) did not wait long to fix and I was on my way :) very friendly service😄👍

Feel confident that they will treat us well. We have been taking our vehicles here for over 2 decades.

Very helpful and friendly staff. I came in for brake service and asked them to check my battery, they contacted me and communicated the issue clearly and had a new battery for me in stock. All service was done professionally and in timely manner. Thank you.

I have been using this Midas for years now for all my vehicles and love the people and the service

Jason took the time to explain the issues my truck was having. He was very thorough, had the parts to show me what happened and had a vast knowledge of my vehicle.

Good service, competent people.

Fast service, ease of scheduling service, in my neighborhood.

Prices are very high

The staff are always helpful, clear, easy-going. They know what they're talking about, how to get the job done. Communication is excellent, and I especially like the text notifications telling me the car is ready, and how much the total is.

I spent $650 on a new starter, the car died on me the next time I went to start it. Totally feel like I was misled about the problem, and paid for work that was useless. Hoping to get my money back but doubt that will happen.

I always take my vehicle to this Midas store for everything I need to have done with my car. They are always professional. I never feel that I am treated demeaning because I am a woman.the staff are excellent

Very satisfied with explanation of what my vehicle needed (and why)Completion slower than originally estimated, but not surprising given labor shortage and initial uncertainty about what work was needed.Price a bit higher (15-20%) than expected by me, and also a bit (10%) higher than initial shop estimate. But reasons were well explained. I did not feel I had been sold up. Auto work just costs a lot right now.Especially appreciated post-work discussion about what kinds of work this location felt they could do well (all routine maintenance and quite a lot of specialized jobs).I will be back. More confident with Midas than with dealer

in the last 2 years I have spent around 7000 at this locatin. when bringing in my truck I was told the starter alternator, baterry all fluids ect needed. got an estimate for 1900\told them to stop all work and \i will be in. \my son and had it started in 30 seconds apon arrival by jumping the selenoid,. paid for a new selenoid for approx 550 not gpnna use them on any of my company or personal trucks again. felt completely ripped off.

The thing that sets this establishment apart is the communication of the people who deal with the clients.I have been a customer of this Midas for years and based upon the answers to previous questions it is apparent that this will not be changing.

Highly satisfied would include free espresso and massage!

All went well.Appointment made it easy.

The staff are highly professional and cortious. Also all very friendly and helpful. Been going there for years, and very satisfied with all of my visit over the year.

trouble getting parts. Couldn't get car til after weekend. More expensive than I thought.

I thought I needed a new battery as I was advised to do so from the towing company that gave me a boost on Sunday. So, I made an appointment online and as promised Gary called me within the 30-minute guarantee of a return call on Monday morning.The tech did a diagnostic and concluded that my battery was still very good as was the starter and the alternator.I was more than happy to pay for the diagnostic and not a new battery. I only use the Midas in Brentwood Bay for all of my vehicle concerns, and they are always great in every way. Thank you, Corinne

I have no suggestions

Making an appointment online was easy with a quick response. Staff were very helpful and friendly on the phone and in person.

loved the link to show pictures and description of all the issues. appreciate the clarity with which all issues were explained.

Found a leak in axle, which is under warranty still

just wasnt

Staff overcame unexpected obstacles

Initial oil change was marred by heat shield not being correctly reattached which lead the potential for serious damage to myself, spouse and vehicle. Thankfully, shield was correctly attached while enroute to the US. Franchise was contacted and a resolution was made to my satisfaction.

after specking with rep a,ll, was great

always satisfied here

Much more reasonable than competitors quick and professional very informativeOnly thing I don't like is first come first serve

I am very happy that Midas was able to sort out my issues with my car without any problems. They even towed my car to a specialist to program the transmission.

Efficient and friedly

Always friendly. Efficient service.My biggest complaint was that the “on-line “ system wasn’t working, so I did not receive the 30 minute feedback. FIX YOUR SYSTM MIDAS. Our local Midas was receiving flak from “on-line” customers.!!

Staff are always helpful, friendly and knowledgeable.

I only take my vehicle to MidasThe staff are always friendly and remember me.I was very pleased to see Gary. He is such a nice man.The guys who work on the vehicle are always so pleasant.I trust their advice and feel that they have my best interest at heart.Keep up the good work Thank you so much.

Do the service requested when I booked the appointment and not more. Don't put synthetic oil in an old car without first seeking approval from the owner.

Just under one year ago the same service, oil change & “complimentary” multi-point checkup cost $68…this time it cost $97. This is a huge increase (45%) in just under one year. The service advisors told me it was due to the huge increase in cost of oil products. In actual fact it was a combination of increases in both materials and labour costs. They never mentioned an increase in labour cost for the oil change.

Great service

Been with Midas for about 25 years and I have a good relationship with the personnel.

They do great work

I asked for a "to replace my steering Box and end up with a $5000" to replace my entire front end I was not able to break the "down to just replace the front end

Communication was excellent

Had my brakes, calipers and roters replaced and had to bring the vehicle back multiple times for them to fix the vibrating brake clip. Unable to hear the problem until I showed them within 30 seconds of driving.

Final bill was within 14 cents of what I was quoted!

The work was done in a timely manner. It was well done and well communicated what was needed.

30 years of consistent quality

Communication was great. Problem was very minor and resulted in no charge. I really appreciated the transparency. I feel like I can trust this location with my vehicle.

Look at the vehicle in the timeframe allotted. communicate the readiness of the vehicle. Give a proper detailed estimate. What’s the point of a repair estimate with no price or details? Very amateurish.

friendly knowledgeable staff.

I flaked on several appointments and was not the easiest customer to deal with and they never let it effect my appointment when I was finally able to get time to bring my car in for some much needed TLC

I keep coming back. Overall service is great every time

It was fine

They got me in same day when my car broke down. Did big repair quickly

Been with Midas for approximately 25 years. Dependable and resourceful.

Quick and friendly.

Excellent customer service.

They keep on top of the maintenance needed for the car and clearly communicate what is going to need attention in the near future.

Oil change and tire pressure sensor replacement. Easy stuff, nothing reset in the computer. Did you even change the oil. After taking truck back had 2 young lads try and reset the tire sensor. No luck, talk was the computer is on the fritz. Had the lead mechanic tell me to change all the remaining sensors and that they don’t like to continually fix this issue. Brutally bad service and attitudes.

The location is close by and my truck was just being dropped off for an oil change. I walked home and waited for the call. Was surprised to get a text detailing the outcome of their inspection. That was nice.

Everything was great!

Really appreciate the way I was dealt with, and my level of trust with the location.

Efficient staff and very timely service, called as soon as car ready

Always great friendly service. Well detailed report on vehicles

Mike looks after me

My car is serviced withmidas every six month. Always very satisfied.Yesterday I had a problem which I was worried about. Turns out it was a very minor fix Went to pick up my car ready with my Visa card and was shown a bill with 0.00 charge.Now that is service. A few weeks ago another business itookmy carto to get the snow tyres changedandwsstold I needed 2 new tyres. Thenitookmy carto Midas for its 6 monthly service and asked the guys to check the tyres. Tyres are fine and they even said so in writing. Previous company it was just spoken word.Thanks saanichton Midas!

Courteous manager

Got me in at short notice, problem solved and fixed the problem for low price.

before my oil change i told the service manager i have had problems in the past with oil dripping onto my carport floor after previous oil changes. i checked a few hours after i got home and there was fresh oil on my carport floor

Prompt, efficient service on my vehicle. A bit pricey but understandable in the current climate.

As I had proof that I had called to go ahead to do the work, I was told they never got the go ahead so didn't do the work until the very end of the day when I came to pick up my car and wouldn't be ready until the next morning. I didn't feel I should pay for their mistake. The mechanic kindly stayed longer to finish so I could take my car home as I needed it to bring my daughter to an urgent appt the next morning

Thorough, prompt and extremely pleasant and helpful technicians. Bring forward potential issues each time so we can be on top of things.

I have always received the best service with my local Midas service centre over the many years. I trust the team at the Brentwood Bay location and always know that they will do their best to service my vehicles.

Check that any dash lights are not on before saying service is complete.

The customer service is always very friendly. They explained what they were going to do and the cost was conveyed clearly. No issues at all.

The staff is always very helpful and friendly. Have been using Midas for many years now and will definitely continue to use them in the future.

Well I asked what the price would be for front wiper blades and he said $20 something like that. After I paid for the bill and I drove off I noticed I was charged about $55 for the front wiper blades. I thought the $20 or whatever he initially said was for the pair so that was pretty shocking I told a friend of mine and he just couldn’t believe it

I have been dealing with this Midas site for over 20 years. I am pleased with their service. It is relatively close to where I live.

I found the associates cared about my vehicle. They tried to fixed the issue to avoid ordering a new part. Turns out the new part had to be ordered after all, but I appreciated the attempt to try to fix it before having to order the part.

I came in without an appointment. The battery light kept coming on, but I had a new battery. One of your workers came out to my car and checked the connections and cleaned them up on the spot with no charge. I wish I could remember the man's name. He told me to watch and see if the battery light came on again. It did. I made an appointment and dropped the car off. The car was fixed within 24 hours. Everyone was super. Thank you!

It was obvious the staff were not trying to inflate the cost of the service, and I felt I was treated very fairly.

I've always trusted this garage with my cars because above all they are honest and do not try to talk me into services or products I do not need. They are helpful, accessible, forthcoming and reliable, for which I as a single older woman am most grateful. No target on my back at Midas!!!

Very close to home.Nearby restaurant for lunch while waiting.Work done on time.No “up sales” pressure

Super easy and good communication. Didn't try to up sell

I have been taking my vehicles to our local Midas for many years. I like to support local businesses and I trust Midas to be truthful and economical. I've never had a bad experience.

Work done in a timely fashion, prices up front, clearly communicated, location was ok distance wise, had been recommended by co-worker and turned out to be a good rec!

Service was provided as arranged and completed as forecast

Friendly service.Great clarity about the work that was to be done.

Have been going here for many years! close to my home so that I can walk back and forth in less than 1 hour.

Great customer service and communication

Took in for damaged sidewall on tire. Repaired replaced at no cost. Decided service was so good ordered a couple replacement tires not lIn current stock without question or shopping elsewhere. These people offer best service in greater Victoria we’ve experienced with ourselves and family consistently for years!

Trust worthy people

I get everything done at my local Midas on Keating cross road in Saanichton BCEveryone there is always great to work with. I trust their advice and feel that they have never steered me wrong.thank youCorinne

Understand what I need done. Did not try to sell something else, unless necessary.Not pushy!

Fast and efficient service. Friendly staff.

1 hr 40 mins to cange oil & rotate tire seam a litle long

You should be able to make an appointment and get your car in at that time.

I get all my truck service at this Midas. I am happy with what they do and I am a regular customer. They keep me coming back with their stellar service and professionalism.

I've been here a few times, happy with each one. They always do a great job, and I do not feel like they upsell at every chance. The pricing is great, as is the timeliness of my service.

I appreciate Mike and his ability to explain the details of the work that was done on my van. I like his approach it is very clear that he knows what he is talking about and explains it to knowledge of understanding my van. Thanks Mike as always

They did a good job of explaining the problem and letting me know how much it would cost.

We required a brake & suspension inspection on my son's vehicle. Mike and his team were very thorough, and provided some piece of mind for us.

Efficient service by nice professional people,

Great service with no appointment

Friendly professional staff

They fixed the issue and it was covered by warranty

"Thorough examination, report and servicing friendly and courteous personnel. Always a good experience."

Everyone at the West Saanich location has been nothing but fantastic to deal with.

We have had a history of great service

My car has been serviced and repaired by Midas in Brentwood Bay, BC, for close to 10 years now. I have always been treated respectfully, with kindness, and clarity about what's happening and what's needed. Not a single complaint from me in 10 years. Well done, Brentwood Bay Midas!

The staff at the Keating X Road/West Saanich Road location are absolutely fabulous! I have been dealing with them for... OMG literally decades now. Consistantly friendly and fantastic service. I recommend them to others all the time. Very grateful for the

Thanks for the inspection i appreciate the professional service.

I have 7 vehicles all good

"My husband has always done my oil changes . However, he was injured, so this was my first ""professional"" oil change. Although the staff was friendly, no one explained anything to me, and I left feeling really upset. I specifically asked for synthetic oil, "

The staff are very friendly and fantastic and setting expectations around cost and time taken to do the work. Also, they are terrific at communicating unexpected shifts in timelines and costs and keeping in the loop about what is going on with my vehicle.

Super-friendly, efficient group of staff. Make me feel welcome. I don't feel embarassed not knowing anything about cars. I feel like I'm being treated respectfully.

I have been a customer of Keating Midas for over 20 years. Although I have moved away, it is still accessible to me and I continue to take my vehicle there. They have always provided the best service, complete explanations, and have gone out of their way to assist me on several occasions.

"I messaged the shop asking for an estimate on a repair that I wanted to have done on my Toyota. They replied really quickly, and I was able to book service for later in the same day even that morning! All the staff are super professional they did the repai"

I took my car there for an oil change. It took a long time. They checked the important points but did not change the air filter. The shop did not have one? I picked one up the next morning 1m minutes away! They could have done the same. Waiting around for

It was easy to make the appointment, check in and easy pick up. Everyone was friendly and professional.

"A minor chore, done efficiently, by polite, capable staff. Thanks."

"Midas was quick and efficient, I went in to switch from summer to winter tires for my new car and they were about to fit me in Last minute and they were reasonable priced.. "

"Been going there for years, for our 2 vehicles. Without exception, I have been very happy with the service, including thru these Covid times. Will certainly continue to go there."

Excellent service as always. appreciate the friendly reception and professional service.

I needed some new tires and called around. Price was competitive and they could install within 5 days. The other two shops I called were booking 2* weeks out. Thanks.

"Fast and efficient. Dropped the truck off and a few hours later, ready to pick up. No surprises."

"I recently brought my car in for an issue with my transmission / throttle however, not only did they fix this issue, they also fixed a long standing issue with my axle that I was learning to live with. My car is running beautifully now and it feels like I "

The counter staff was friendly and helpful.

"Identified the issue, communicated the options clearly then fixed the issue quickly. Great service as usual!"

"After my frustrating attempt, I needed help replacing the rusty tail pipes on my survivor '72 Beetle, and Doug and his colleagues at Midas on Keating Cross Road, Saanichton BC, came to my rescue. They got the pipes installed quickly and efficiently, even t"

"Although they lost my service appointment that I did online, they set me up at the time I originally booked and got the job done. The only surprize to me was the parts used, wiper blades, I thought the cost was too high..."

The team has Done extensive work on my 2000 Sunfire. They were professional courteous and on time with the work. I?m very confident that I will return every time I have a need to this location. Thanks Midas team great job

Great Service when you book on line. I was able to drop off and pick up at a suitable time. Not too crazy about your counter service man. Very arrogant. Wish I was dealing with friendly Phyliss or Mike !

"Forgot to tighten front caliper bolts on my son's Truck, causing additional damage. No refund of labour or parts offered as well as additional costs for damage to the vehicle not completely reimbursed. This is not the first time that the Brentwood Bay sho"

good work as always well done.

Brought my car in for 2 tires to be ******. Got home and the left rear was flat. There is a 2 inch peice of rubber in between the wheel and the tire and as soon as you start to fill it the air is escaping. Now the car has to be towed back to midas to be fi

Great service again. Love you folks!

I thought you people did great! Thank you for fixing my exhaust system. I also appreciated talking to one of the mechanics.A few months before that you fixed my tire at no charge. Thank you. I had run over something with my new tires from you.Brenda

Mike and his staff are very helpful. They don?t try and sell you services or parts you don?t need. They advise very well.

I'm sure they must be good judging from the # of cars in the shop area. My complaint is service. I phoned for an oil change appt and was told they don't make appts for oil changes. I went to the shop and was told it would take about an hour to get in. Aft

Phyllis at front desk was very nice to deal with. Took car in to repair nail in front tile. A through check showed that all 4 tires needed replacing which was done quickly and efficiently . other advice on brakes was well received. Now I'm in compliance to