The costs associated with 'a tire changeover', really!
They were very fast at getting the vehicle in a finding the problem, that was covered under warranty. They always do their best to fit our fleet vehicles in, even if it is for a diagnostic check to get the parts ordered and fit the vehicle in for repair when the parts arrive in a few days. Thanks to the Nelson Midas Team!!
Knowledgeable, couteaous and professional staff. staff
1. nobody is perfect2. nobody is perfect
Job was completed in a timely fashion.
The staff were very welcoming to me the moment I entered the building. They were knowledgeable and attentive. I was able to book a recommended service in impeccable timing. I will come back for future service and will highly recommend this location 🤩
Friendly staff. Fixed vehicle professionally. Took responsibility for all problems.
Super easy, quick, even changed my time last minute
My car needed a custom muffler installation as the vehicle exhaust system is one piece from engine to exhaust pipe. Midas was able to custom mount the new muffler and the car was ready sooner than expected.
friendly, prompt, did what they said they'd do, ready on time, looked at other issues that need attention
Prompt resolve of the issue occurred after I collected my car to the shop that I smell burn and smoke came out from the engine, I’m so worried so I drove the car to the shop and fixed it immediately and it was just an excess oil which was not dry it properly that’s the causes of smoke and burn smells. I appreciate for their quick response and resolve the issue on the spot.🙏🙏Kudos Midas Team👏👏👍👍🤝🤝🤝
great front line people to work with!
I think there should be prices online when booking general services. If there are prices they are not easily shown. The people at this location are always friendly, so no complaints there.
very accommodating, professional and friendly
Actually fix my vehicle like I asked you to
Great staff with lots of knowledge
It was good service. I was particularly happy with the details of their inspection of my vehicle.
Awesome customer service, really helpful, super fast
Vehicle was towed in due to breakdown. The vehicle was looked at within a few days and was fixed immediately even though it was extremely busy there because of winter tire season.
I frequently visit this location and feel valued as a customer. I knew I could count on the work being done in a timely manner. I was confident that issues discovered during the service would be explained to me for follow-up.
Great customer service at the counter. Technicians very knowledgeable.
Great customer service, efficient and reliable
No cost estimate was indicated
Paid attention on customer care, phone when vehicle is ready , do email quote as promise or explain why it's late.
Asked for an assessment of my loud exhaust, was told it needed to be replaced, 2100$. When I asked if they removed the heat shield to actually look at where the issue is the employee was surprised I knew what a heat shield was. The problem is clearly under the heat shield and I believe could be repaired but “Midas MUFFLER” wants to replace it without even attempting a fix!
friendly folks, good explanation of work done, ease of access
Very friendly staff and fast service
We brought our vehicle in last Friday Aug. 25th for a break inspection. After the inspection we got a call that the brake pads, rotors and one caliper needed to be replaced. We agreed upon the estimate (1410.44). We picked up our car and hear a noice instantly. I drove back to Midas and told them but they did not find the issue. So we drove home and my husband checked on it a few days later after the noise was still not gone. The caliper was completely loose and it was a safety hazard... Today the car was being towed and brought back to Midas. They will repair it again and also a transmission oil cooler line will be replaced today. I asked them for compensation and would have expected that they reimburse me for the cost of the labour for the transmission cooler line. But Derek declined and said that they won't do any of this. We have been customers at Midas for the past 8 years or even longer and this will be the last job being done for us by Midas.
This experience, as previous, was smooth and efficient, like a well oiled machine. Yes, embrace the pun!
It seems they try to do an honest thorough investigation of any problems that may arise with my vehicle
The staff respect and honor the relationship we have been developing for the last 7 years.
It would have been nice if I could have accessed a cheaper muffler. I found the same muffler that was quoted at 50% off from the same brand on a website but was told that they could not use it or install it unless they used their source, which was 50% more
great front end staff explaining what we needed and looking out for our best interest.
My local Midas store/owner/employees were great. Seems to be a disconnect between coupons offered and coupons honoured. Also every oil change comes with a “fluid check” yet my transmission fluid check was set to be $51 because “it was a hard job”. If this is not an included service why advertise it. The employee I dealt with waived the price. But due to the challenge of using a coupon and the “charge” I will not go to Midas again.
I dropped my car off, and they assessed it. they gave me a text. I called them back and we were quickly able to determine that they were able to continue the service. It was just super easy for me and I got to go to work the whole day and not get interrupted. Was dropped off at the end of the day to pick up my car and it was done and finished. Everything was very professional
Product price and communication of work required.
The staff is extremely helpful and the job was done well.
No body/no firm is perfect that is just the facts of life!
I moved out of Nelson to another town and there is no auto service where I live now that is as clean. organized and has the proper equipment like the Midas in Nelson B.C.2. I am going to use their services for any future maintenance that my car may require as they always deliver the same excellent car care so it is worth the drive to have the peace of mind I have when I bring my cat there for service.
I was greeted when I arrived, the special request I made was quickly assessed and agreed to, the estimate I was given as to pick-up time was accurate, the price was fair.
The service is excellent. The vehicle is taken right away if it breaks down, knowing we need it for work. A thorough explanation is given along with options!
Easy to book an appointment, friendly staff, decent pricing for oil change, close to downtown, quick servicing, tidy office space and and explanation was given as to the service and why the price was set.
Very friendly and professional. The service was performed in a timely and efficient manner.
I was told at booking that my past invoice was on record and that any parts on warranty would be taken into consideration. My last muffler came with a lifetime warranty. But my initial estimate did include this. I was given the warranty discount after I questioned it. It was a considerable amount.
The staff were very friendly and took the time to explain the diagnosis of our car
An oil change is a simple matter. I booked, dropped it off, the job got done and I paid. Quick and easy. I also received a digital inspection, which made me aware that my tie-rod needs changing. Explains why I felt a pull sometimes. I thought it's the winter road conditions:)
I am always fitted as soon as possible and was shuttled to a destination I needed.I was given a few choses of service to choose from. Friendly and accommodating staff.
The vehicle was broke down and they got it in right away to start the repair.
Excellent service excellent prices very Happy indeed
Great communication and excellent service
Very knowledgeable customer service and supper efficient, fast and friendly!
prompt and efficient as always
self explained in your questions. Your survey is too long.
We have a new F150 and the Ford dealer really really wants us to bring it there. But we've been going to Brenda and her team at Midas for years and they're really excellent. They've taken care of our cars well and worked hard to keep costs reasonable.
Multiple problems have arisen since getting my car serviced at Midas - 1) new tires were fitted, one kept deflating as it was not fit correctly.2)
It was a great over all experience.
Communicate as often as possible regarding issues.
Quick and friendly service. There was a billing mistake (which was in my favor), they were clear and concise with communicating said error. Will be going back for future servicing.
While only coming in for an oil change the technician gave me a good roadmap for the next round of service required for my vehicle. I appreciate having that information and knowing what is necessary to maintain a safe vehicle.
The staff and techs are all friendly. Everyone is willing to answer any questions and give a full explanation. If a problem is an emergency, they are always willing to squeeze me in for an appointment and get to it as soon as possible.
Everyone was friendly and professional Was quickClean location
Staff were very accommodating and friendly and gave me a discount for having to wait longer than expected.
Great customer service, offered assistance and explanation when necessary. Follow up phone calls, recommendations, easily arranged and coordinated pick and drop of the vehicle.
Work was done as scheduled. Even was able to do some work to save some costs. Very much appreciated that.
Professional, very accommodating and prompt service. This is becoming rare in today’s auto repair world.
Maybe it’s something I’ve done wrong but the staff seem to get less friendly with every visit. The last few visits I felt the jobs were rushed and care wasn’t a priority with my vehicle when it came to cleanliness in the car, scratching rims and putting part’s back together properly when completed. I have found friendlier staff, diligent service and lower prices with integra.
It was easy to schedule my visit and make adjustments when I could not make the original date. Work was communicated in detail and there were no surprises when I paid the invoice.
Service was great as always and super knowledgeable ladies at the front desk. I think her name was Brenda who helped me the most.
The Midas store got my vehicle in right away and determined I didn't need all the parts the other shops suggested saving me big money. Thanks Nelson Midas shop.
Work was done well, costs were reasonable and I felt that integrity was a value embraced by this team.
No firm is perfect - and it is a stupid question to ask
Professional, courteous, knowledgeable and specific requests pricing, time required and solution options.
I will be looking to use you again.
Great staff. Very responsive to my questions and needs. Quick turnaround on my repair.
The staff were very friendly and the whole process was easy and efficient.
Have dealt with Midas at this location for many years….very pleased with all aspectsWould never go elsewhere. staff and service the best.
Great service nice people.
The mechanic technician came early to accommodate my plan to go camping with my vehicle. I hit brought it in unexpectedly the night before so could receive service happier with this technician and this service.
Compared to other places of been to, Midas is the best I’ve experienced
Prompt and careful handling of vehicle
We always receive high quality service for both of our vehicles (have been going there for 14 year). Brenda is fantastic!
Everything was done in a orderly manner and was told what was needed for repairs to my vehicle in priority of importance
Excellent timely service as always from this location. They’re always friendly, communication is great and they’ll always get my business!
I always enjoy chatting with the staff and I trust the service I get there too.
I had a great experience at Midas in Nelson, after being recommended to them by a co-worker. I had to wait a few days to get the vehicle in but that was expected. Inspection was quick, and I was called with the results, recommendations and pricing. I had them go ahead with some brake work and they were able to complete it that same day. I had another shop in town look at my vehicle previously and they wanted to charge me $2,500 more to replace everything. Midas recommended just doing some servicing on some parts and replacing some parts. Saved me a bunch of money! I've already recommended them and will continue to take my vehicles here. Thanks!
Great front desk people to work with. Friendly and knowledgable.
I have been going to midas for many years! The staff is very approachable , knowledgable and friendly! They are very clear in explaining what is needed for your vehicle and they complete the job in a reasonable time frame! They will always have my business!
Have felt with the Nelson store for years. I will always continue to give them my business. I always recommend them to others
The number of parts recommended to change were bit more. Rear wiper change was needed and I was provided good option.But other air filters change was recommended, which I was not sure. It sounded like urgent and hence I got that done too.
I feel that to change over tire’s from winter to summer shouldn’t have taken 3 hours
"I have been a client for about 10 years, they have been good...they are there when you need them!. they did the extra work (on short notice ) to get me back on the road. I really appreciate what they did for me. "
Exceptional customer service
"Great experience from start to finish. Staff was friendly,efficient, informative and honest."
"Great experience from start to finish. Staff was friendly,efficient, informative and honest."
Service was timely (two day wait), repair analysis was timely and accurate, communication was timely, pleasant and easily understood. Repair estimate AND TIME TO COMPLETE WAS ACCURATE.
Friendly, efficient, fair and honest staff.
From when I walk in, Chris or Derek make me feel welcome. I feel a high level of trust with Derek’s team, having spoken with a few several times.
I have been coming to this location for years and service has always been excellent!
I made an appointment for a $79 synthetic oil change. I was charged for 2 extra litres of oil @$16.99 per. My car has a capacity of 5.2 litres. So $35.98 for 0.2 litres. The total bill was $124 for a $79 oil change.
very clear communications and promt as possible service
Staff were quick, professional and the price of the service was good.
Friendly efficient service is what I?ve come to expect. This visit confirmed that. A pleasure to deal with this professional business.
The title says it all and the reason we keep coming back!
The staff were very courteous and professional.Work was done on time and no surprises!
"I realize that ""appointments"" are very loosely defined by auto and motorcycle shops. I had a 10 AM ""appointment"" for an oil change and summer tire mounting. My vehicle wasn't ready to drive away until just before noon. I just wish that I could plan my d"
"Exceptional, friendly service. They knew what to do and went to work. No heavy selling on the tires I needed replaced. (I ended up buying from them.) I?ll return for sure!"
"My experience at Midas was excellent. Professional, effective & efficient. Customer service was top notch! "
"Great customer service, and quality of work. The staff were very professional and friendly. They went above the norm to help me out. I highly recommend this shop."
Chris always provides incomparable service.
Everything was done fine and in a timely manner
"Still great service on my beloved old 4-runner, 20 years and counting. Thanks guys."
"Friendly staff, but my the breaks installed rub and when I brought it in I was told they couldn?t figure out what I meant which seems almost impossible since they rub ever single time the car moves"
Efficient and friendly and job well done.
"You all did a great job as usual, it was a pleasure working with you. Thanks Jeff for the follow up re the BF Goodrich rebate! "
I?m always happy with your service at Midas. Keep up the good work!
"There is no where in Nelson that we can get this kind of service. All the employees are knowledgeable, will explain what needs to be done with your vehicle, and will discuss the price. I give this business the highest honor in customer service. Thanks eve"
Excellent customer care here. The tires are finally balanced/balancing - after three visits.
" Hello, I appreciate that Midas got me into an appointment during such a high volume time. However, the inspection led to fixing my air filter with a piece of wood! The wood was left loose to rattle around inside the truck.? If it wasn't true, this might "
Very impressed with helpful staff and management. Thank you.
Appreciate how well these folks take care of me and my car. I trust them to provide honest and thorough quotes which gives me peace of mind.
On a recent trip to Nelson with my wife and 2 kids my diesel pickup was acting up to the point that I was not wanting to push the issue anymore. I contacted Jeff at Midas on the day after the long weekend and he managed to get my truck in. They got us up a
Excellent service. Thorough without taking advantage ????
They know what they are talking about!
I had a problem with brakes pop up out of nowhere. Drove into MIDAS and asked if they could help. They fit my vehicle n before days end and got me back on the road. Many thanks!
Staff has always been helpful and ready to solve any problems
Great Work......AS ALWAYS! Incredible People and Awesome Customer Service :-)
Thanks great service . They got me in right away and retorque my tire on the following Monday
"Thank You, very much Appreciated :-)"
"Yes, I certainly would."
"The staff was incredibly helpful in doing work on my car, and very respectful of my budget. Been a client for years, I?d definitely recommend to a friend."
"Fast, friendly, and customer-focused.... I was impressed with how fast I could get my vehicle in, and the front-desk staff was very much interested in getting me on my way as swiftly as possible. Thank you!"
"As always, friendly and professional service at Midas!"
Very clean and up to date service area and shop. Excellent turn around to do a complete flush of my truck transmission. Very knowledgeable front end personnel with Brenda and her team.My truck runs great - no leaks and the shifting has improved with the
Great winter tires and wheels at a very fair price.
Thank you for fixing my horrible flat tire at a reasonable price and making it easy to carry on with my day.
The last time I went in to see your team I asked for them to send me a quote on what needed to be done to my vehicle. I waited 3 months before going back in and asking what was going on and why I havent received a quote yet. Then another 3 months later I d
The entire staff at the Nelson location are all great but I want to make special mention to Brenda who is SUPER AWESOME-) Thanks for making us feel so special overtime we walk in the door.
I had a dead battery. Brought my car in they did a battery test showed I needed a new battery. Had my car back in an hour. Outstanding Service
"Brenda and the staff at Midas are always friendly and knowledgeable. They ensure you are made aware of any issues that need to be resolved and any future potential concerns. Although they are super busy, they always take the time to be kind. "
"What especially impressed me was that, throughout the diagnostic visit and all the way through to completion of the repair, whatever Midas told me they would do, they DID do, and within at the appointed time frame. I also appreciate the care taken to walk "
I called to get my oil changed and they were able to squeeze me in that day despite their busy schedule. Awesome service! Staff was friendly and obviously very accommodating.
Always get top notch service. They know I am very fussy on the way I keep my car have had it serviced there for years. I will always be a loyal customer
"Friendly people, excellent service, very honest assessment of my old truck's exhaust system. I could have been sold a complete exhaust system. Instead, I was only sold what I needed for around 30 bucks in parts and labour. I am a local and will definitely "
"From walking in to make an appointment in person to the experience the day of service I was treated to friendly, professional, and courteous service. Keep up the good work...."
Everyone was knowledgeable in the products and service they provided. It was good to see that they were not just out to make a sale.
Great service. Helped me find the best deal for an expensive repair
"Friendly personal with good mechanical information,and will to see that service is done write and on time."
"They are always friendly, helpful and accommodating. The service is great and I never feel that I have been charged for services I didn't require. "
Midas fit us in for our tire change even though we came on the wrong date! Thank you for going the extra mile.Deb & Gerry LeBlanc
Excellent service good prices
"Friendly staff, good service and very prompt "
I am very pleased with the work done on my car. The new clutch makes a huge difference in the drivability of my car. They did everything I asked for at a reasonable cost. Thank you Midas Nelson.
Looks like you only post the good ones hey!
"Bought Tires in November, was told there was a promotion for a free oil change ""winter package"", told them about it they said no problem. When i got the truck back they said ""sorry we charge for diesels"" but didn't tell me that prior to changing the oil. I"
"Great store. Returning customer, this time for new winter tires and rims. Great prices and friendly, knowledgeable staff. "
These guys go over the top for there customers. Customer service is A**
Another great experience at this Midas franchise. Always courteous and detailed oriented. I service both my cars there and never disappointed.
"No bull **** repairs, knowledgeable staff. Did everything I wanted fairly quick and took me in in a moments notice "
The folks at Midas Nelson are great. Very accommodating and helpful.
Another great deal and good service from Wade and the crew.
"I came in to get my snow tires put on my rims and on the car. The worst was that 2 of my tires were very, very low 4 days later when I did a retorque and I think they were not checked before I left the business. Other than that, I was not given a windshie"
Dallas went above and beyond as usual . It?s all in the customer service !
Very happy with the service and advise from Dallas.
"I am very pleased with the crew at the Midas Nelson shop. Honest, True and they get it done. Thanks"
I'm pretty upset about my recent experience with Midas in Nelson. my transmission was flushed and overfilled a few weeks before i headed out for a long road trip. i didn't notice there was any issue until i was already 400 km from home. i payed to get the
"Midas provides quick and friendly service. The guys go beyond their call of duty. They washed my car before giving it back. I will definately go back again and tell other to use Midas. Thanks, appreciated your great service."
The entire crew is amazing. Led by dallas
"Booked an appointment to have my son's reverse lights fixed on his BMW. Gave the heads up that it could be a few different issues. Went in and nothing got fixed. I was told to come back when the BMW ""specialist"" was working. I waited around for hours. What"
"I was between trips, with a short time frame to get all of my brakes done. Another major issue was also discovered: my passenger-side back wheel was about to fall off! Beyond the call of duty to me as a regular customer, they completed my work order plus "
"As always, great service and fair pricing. If you want an honest opinion and good service, this is a shop I would highly recommend. Friendly and accommodating. Thanks Brenda and all of the shop staff !!! ...and Wade too:)"
"My Subaru was suddenly noisy on a road trip. So, when I got home, I brought my car to Midas for a look at the exhaust. I certainly had a hole in my resonator and got that replaced... But I learned the big noise was actually because I'd blown a bearing in t"
"I recently had exhaust work done.. including resonator, gaskets, brackets, hangers etc. The estimate was right on and the work was performed as anticipated. No extra stuff ! I asked to have my air filter checked as I thought it was dirty for sure but wa"
"I recently had exhaust work done.. including resonator, gaskets, brackets, hangers etc. The estimate was right on and the work was performed as anticipated. No extra stuff ! I asked to have my air filter checked as I thought it was dirty for sure but wa"
amazing service from Brendalicious... the staff and work completed is the best in town.
"At this shop the staff is very knowledgeable, very friendly and willing to go out of there way to help you. They are wonderful to there customers and are willing to go the extra mile. I highly recommend them "
Although it was very simple job there were still items that would serve a customer well. When I called I got an appointment at an early date. As far as I can see the tires were change properly. I got good service from friendly people and the price was rig
