The time it took to complete the wheel alignment was appropriate, and the pricing was very competitive, in contrast with the high quality of the work required.
I was booked in for 430pm but got rejected at the site because i was informed that they were off work at 430pm. I was told to rebook. Please do not waste my time and remove the 430pm appointment slot online if you are not going to honor the appointment.
Appreciated the genuine support from Easton and Nathan. Means a lot!
The person whom I dealt with went above and beyond to squeeze in an appointment for me and when I wasn't able to collect my car during working hours they were able to provide me with a plan that worked out really well.
Very personalized service here. Recommendation for strut replacement communicated well, without feeling pushed.
We were traveling out of the country when we had an oil leak they went above and beyond for us and took photo’s of the issue so we could go home and show the company who did the first oil change what had happened.
Thank you for your excellent service, Nathan Chen! I appreciate that you treat me as a deaf individual just like you treat hearing customers. I’m grateful for my trust in this company because I dislike staff members who pressure me and insist that there are repairs needed in the car, solely for financial gain. I just had my oil changed :) Thank you again!
Antonio at the Industrial Ave location in Vancouver was fantastic. Friendly and trustworthy, his communications were clear and prompt. He spotted a mistake on the wipers I got installed at a different shop some time ago and was able to clearly explain the problem and it's potential consequences.
VERY pleasant interacting with the men. Especially Antonia who was very kind, clear and friendly and helped make a crummy situation much easier to navigate.
Made an appointment to bring in my car for oil change and service for the first time in this location and did not have to wait. Received a call later from Nathan and he explained what Midas will be doing and it was very clear.
I could drop my car within 24 hours of having an issue with my car, in a city where I do not live in. service was efficient and I am very satisfied with the flexibility and explanations I received.
first of all , dont deceive paying clients and charge them for a service that was not done after you pay for that service.
I have been going to this location for decades. I work in the mineral exploration industry and need my vehicle well maintained and reliable. The reason I have stayed with this location is that they have never let me down. They know I am often in isolated locations and their great work ensures my safety. Great work, Great people and reasonable prices what else could anyone want.
I just enjoyed the professionalism of the shop. Great location and they appear to be very knowledgeable.
This was an emergency repair and they squeezed me in. Very accommodating.
My answers to your questions make that clear.
Nathan was communicative during the entire process and helped explain some reasons why my engine might be running roughly, was super knowledgeable on my Kia model!
Owner is awesome.Can use voucher.Location good
Friendly staff. They could tell right away what’s wrong with my vehicle. Prompt service.
Professionalism and friendliness of staff.
Very timely, well done, and convenient
They were able to resolve my issue in the same day for less money than I thought it would be.
Easy to schedule an appointment. Staff was savy.
got the job done trustworthyvalue for money
Always simple, fast and transparent dealing with this location - will return
Always quality work done. I have been going to Main st Midas for years now and never had an issue with workmanship.
Battery died and got in right away. Always, trusted service.
The sales associate was really helpful and friendly. He explained what the vehicle needed and was never pushy
Because the front desk person, Antonio, is so cool and I believe I can trust his advise.
Had a bad battery, drove in and tested and ordered a new one on the spot. In and out in 20 minutes
Nathan and the crew at this location are always on point, friendly and very helpful. I will keep going back as long as Nathan is running the place.
Antonio recommended this Midas, since he and I had left Varsity motors when it was sold. Antonio is an exceptional employee.I appreciate the availability of a loaner car.In the past the service has been excellent - even fixing my tire when it was flat even though I did not have an appointment.
Antonio was very helpful thought out the service. He was able to explain the issues fully and talked though options and the repercussions of the decisions. He communicated well though text and e-mail (as I preferred) while the vehicle was being serviced. All in all I felt cared for and have confidence in the service.
Friendly, fast, fair price.
Friendly service with easy to understand explanation of issue. Issue corrected same day with reasonable pricing. I take my vehicles to this location as I know the repairs will be done to keep me and my family safe while driving.
Just an overall good experience. The staff were very communicative and friendly.
The price for the oil change was a little higher than anticipated. Perhaps it is the inflation, but I would have liked an upfront estimate at time of booking.
Because of medical treatments my time window was very tight. Initially I was told to bring my car in and I'd be notified when the work was finished. I asked if we could tighten up a scheduled time and they bent over to accommodate me. I brought my car in and before I sat down in the office it was already in the shop. It was repaired very quickly because it was a common problem and I gave all the vehicle specifics. Well done! The last major repair on a 20+ year old car. Now good for a long time to come.
The manager explained everything in detail. Called me on phone as well. Dropped off car at 830, done by 1030 am
Great friendly helpfull associates
I have been taking my previous vehicle and this one to Midas on Main for many many years. There are a lot of places in competition with Midas so I keep going there because the service is excellent and the quality of workmanship even better. I like getting the lube and oil change done there because they look over the whole vehicle and we can repair early which gives me reliability with the vehicle and saves money overall. Great work guys
Antonio invited me to bring my Matrix to Midas and I have been very satisfied ever since.On one occasion when my tire pressure was low they interrupted their work to get me on the road again.Bringing in one's car during the pandemic was well-organized.I greatly appreciate being given a loaner-car.
Antonio and Nathan were wonderful, informative and helpful. It was a theft, so pretty stressful and the job was done quickly.
I would have liked to have receive a quote beforehand for the services that I required to be done on my vehicle.
Great fast service and communication.
Nathan was super great to communicate with for my service. I was greeted with a warm face upon entering and he kept me informed throughout my service and was clear on the phone about what they were doing as well as the pricing so there weren’t any surprises for me.
I appreciate that they're thorough, friendly, and communicate honestly. I appreciate little extra things they do for free ( like removing my bent licence plate and making it flat for me as per my request ). Before I had brought my car in because I had a scraping noise around my front wheel. I thought it was something expensive like wheel barrings but it was a plate that needed a little adjustment and I wasn't charged. It was a relief and I return to mechanics who do nice things like that for me. I return to give them my business because of honesty and friendliness.
After vehicle inspection I was told the transmission fluid was brown and had to be attended to ASAP . I had a full transmission job done last November 14K kms. ago Spent $4680. Had them check it was crystal clear. Midas highligjted to me the problem both orally and on paper. How can this happen?
Antonio was great to communicate with and the additional problem was addressed on the same day.
Very timely and friendly service
The paper didn't have signature in it and it was pretty hard to read(printing quality), would also be cool to have "pay attention to this area" when check in is performed.
I've taken my car to so many establishments and have always been confused/disappointed with what my car really required. I was expecting to come pick-up my car and have "all of these things wrong with it", but they were able to confirm what I should watch out for and what was necessary to fix in the near future. I'll never step foot in a Mr. Lube again!Special thank you to Nathan who was so friendly, communicative and knowledgeable.
This Midas location goes above and beyond to take care of my vehicles, which is turn takes care of my family. Pricing is good value and I feel safe driving knowing my vehicles are well serviced. The team at Midas are friendly and knowledgeable. I consistently recommend Midas to family, friends, and co-workers.
I’m highly satisfied of the job that the Midas are doing.
Dropped the vehicle off the day prior for a service and check up. The team actually managed to complete everything that afternoon, including some repair work they found during the checks. They rang me very early on and we were still in the area so it made pickup a lot easier than our original plan. Always happy with the service from this location and will continue to return.
Don't blame other people for billing errors Over charge was corrected - booked reg oil change with discount coupon Don't forget to reset oil minder
Excellent communication all through process, ie: text reminders, phone calls, in-person info and explanations. Booked the courtesy car (regular customer) they don't ask me to add gas anymore. Super friendly
Appt was easy to book. Associate at the front desk was very friendly and polite. I was called about additional services my car needed. Midas was able to complete all services during the appt. Pricing was fair and clearly laid out.
Antonio is straightforward and friendly and he gets the job done. No complaints. Also it’s very convenient for me. I drop the van off in the morning and pick it up after work. Works for me!
Very Detailed info on my brakes.
Nathan helped me despite my lack of appointment. Explained my options and helped me make an informed choice. Told me about a sale I wasn’t aware of. Kept me up to date about the progress of the work.
I have been quite a few time and I know a fair bit about cars. I have grown to trust Antonio as he isn’t one of those guys who tries to upswell you on stuff you don’t need.
Antonio has great customer service and is very knowledgeable. Great representation for your company. Nathen I believe is his name is also a great member for your team.
Very clear quote for the repair and very polite and honest service..My car finished in no time. They communicate well about the problem and good recommendations how to prevent the problem in near future.
Parking lot was under construction and that was not communicated to me prior to dropping off my car. It was quite difficult to find parking for my vehicle.
I was presented with the 4 tires for the price of 3 promotion which I thought was a great deal. A quote was prepared online which identified all associated costs up front, also great. Service was fast and painless with the work done ahead of schedule and priced per agreed quote. Thanks to the staff who helped me!
The service was excellent and very friendly. The tires I wanted were on sale and ended up at a very good price. Midas got in touch with me promptly and communicated well around the Easter holidays and when to bring the car in.
The gentleman at the front desk was extremely helpful. I have called probably 1t mechanics, and none of them were as patient or informative as he was. That is what made me initially book. When I dropped off the car he was very straight forward and told me what needed to be done, didn't try to upsell things I didn't need, and ensured I understood everything. Everyone involved in my experience was super helpful. I feel much better about my car now, and I will not be going to any other mechanics for my car issues.
Very thorough w/ the work and explanation of what was needed to be done
Just took longer than it normally does
I went in for an oil change and of course there was a long list of issues with my car and other things I needed done and I got a phone call about this very shortly after dropping off the car and the associate was really kind and took me through all the options and prioritizing what I needed since I didn't really have the money for everything- however I had a $49.99 coupon but I think they gave me the $10 off coupon instead :( (he was trying to be nice and processed the coupon automatically for me but this one was more expensive)
TONY WAS VERY FRIENDLY AND KNOWLEDGABLE. THE SERVICE WAS DONE TO MY SATISFACTION.
Antonio was very helpful. I am not entirely a car person and he didn't judge me for knowing things about it. He also showed me some features in my car. Communication was fantastic from Midas and car was fixed with a reasonable price
I’m always treated well at this Midas location and I never feel that they are trying to up-sell the work. Also, as a woman, I don’t feel that they are talking down to me.
Fast and reliable service. Car technician are professional and they honestly communicate the options to consider to fix a car issue.
This was my first visit to Midas/this location. The employee behind the counter was very knowledgeable about my 30 year old vehicle and explained to me the potential difficulty in finding parts. An estimate was communicated to me while I was on my way home from dropping the car off - very efficient. Much to my surprise, the car did not need major work. When I went to pick up the car, which was ready when estimated time, an employee was eating his lunch but took the time to interrupt his lunch so I could pay and get the keys. Overall I was extremely pleased with the work and service and will be back if required.
The associate Antonio was extremely helpful! He anticipated my needs and made me trust his opinion with his candidness. He gave me a loaner car which I did not expect. I was in a pinch and without his help the day could have gone very bad. I just can’t express how happy I was with the service. Great team work going on at this location the mechanic who I did not meet also exceeded my expectations. I will recommend this location to all my friends and associates. Thanks again guys!
Excellent thorough and affordable service. They are great, hands down, good at figuring out what’s wrong based on my weird description. Highly recommend!
Nathan was great communicator and service was completed in a timely manner
There were new issues with my vehicle and I was given several options to decide on how to proceed. I chose to fix everything needed and was told that they had already checked with the manufacturer to make sure the parts were in stock.
I previously went to the same location about 1.5 years ago to have a flat/puncture repaired and returned based on my experience. I originally went to Midas since they are a Goodyear tire dealer (my tires are Goodyear) - in case there were significant issues with the tire, they would be able to replace the tire given Goodyear’s guidance/ warranty. This time, I asked for an estimate to have both passenger side fixed, since they both had leaks that had to be filled with air every 30 days or so. I asked for the estimate since all goods and services have gone up, and received a price range to have the tires fixed (on a per tire basis - based on my last visit). The tires were fixed in a timely manner, and when I went back to pick up my vehicle, Antonio gave me a full rundown of what was wrong, what he did, and what caused the problem; the tires both had leaks at the bead, he cleaned the rims, put new tire compound on the rims, replaced the valve stems, and balanced the tires. He mentioned that the leaks are caused by corrosion at the rim/bead over time - a time based problem. Overall highly satisfied with the service and detail that Antonio provides. Thanks!
Price, even with a discount it’s still expensive. The service is good but not exceptional
Accommodated same day appointment and pick up near the end of the day. I was very pleased. Thanks.
Service didn’t look at my prior service history otherwise he would have used synthetic oil instead of regular oil.
Antonio patiently and clearly explained the problems with the vehicle. He followed up with a phone call and the vehicle was ready to go on time.
Antonio and Andrew were so awesome and explained exactly what needed to be done to repair my exhaust pipe. Antonio was excellent with communicating the exact cost, time needed for repair, and was great with small talk when I dropped off my truck and picked it up. I will gladly come back to Midas!
Convenient times to book. Friendly and knowledgeable staff. Keeps my car safe for me and my family, making educated recommendations.
No comment, everything was well
They answered all of my questions, gave an accurate price, and completed the service quicker than I thought. The level of service has caused me to choose to purchase new tires here in the upcoming weeks instead of from Costco, I am highly satisfied and will make this Midas location my go to for car service.
The appointment set up was a bit different. Drop off @8:30 am and pickup in afternoon
Midas staff allowed me to send my car in early (few days before my appointment day) as my car started to play up and stalled on the road. Despite of their fully-booked schedule, Antonio got back to me with the diagnosis and suggestions pretty efficiently. So I was able to get the car fixed before the snow storm came. I really appreciate your help!
Antonio and Andrew were great to work with and clearly cared about resolving the problem.
Convenience, long-time association with this Midaslocation
It is my first time to visit the shop and I was greatly surprised in their professionalism and friendliness. They really know their stuff. Easy to understand and everything was laid out withou any hidden information. It was even better that the service I got from my dealership. Thanks Midas.
The team worked hard to find a good solution to a difficult problem, and I really appreciated that
Friendly and polite staff. Good communication about when the work was completed.
Antonio was so great to deal with - he had a tire i needed within a day and was quick to get me all checked out in no time at all. He was friendly and efficient. great service all around. convenient location too!
have continuously be treated with courtesy and respect by the site manager. Only work that needed to be done is done. future work and expected timing when may be needed is clearly identified along with estimated costs. I knew the manager, Antonio, from previous auto shop position, and when I found him here I have brought all my vehicles to this location since. He, and his staff, are a big reason that I continue to bring all my vehicle business here.
I was highly satisfied. The only issue was they did not do an overall check, and I discovered some items that I wish they had informed me about. But otherwise, the service was good.
I had originally ordered tires from Canadian Tire and they cancelled my order without notice. After doing some research, I found Midas carried the same tires. I went to the local Midas and the employee said he could get the tires I wanted in by end of day and could schedule an installation appointment for the next day. Installation only took an hour in peak tire changeover season and we got snow the next day. Employees were efficient, kind & super helpful. Highly satisfied with my experience at Midas!! Thanks all!!
a little more money then I was expecting but I was satisfied
Local Branch does not schedule appointments the way the corporate website suggests. Website allows me to select a time slot for drop off and service. This would be really convenient. I planned my day around that. The local branch ONLY allows drop offs at one time in the morning. This is really inconvenient, especially after the website appointment process promised time slots.
Antonio and his crew at Main St Midas are wonderful, helpful and very customer oriented! They always try their best
Everything proceeded smoothly and was told of some issues that may come up in the future but there was no unnecessary salesmanship to get something done right away.
Having our vehicle serviced at Midas in Vancouver on Main St. has been a very good experience for a number of years now, mostly because we have a level of trust with Antonio and Evie that I have not had in a very long time. The work is always first class at a reasonable cost, done in a timely fashion and is always well explained. Antonio always finds a way to find and fix a problem not matter how small and troublesome along with larger requirements. They have become my "go-to-guys" for our vehicles care.
Midas always communicated exactly what they're doing, or planning on doing, with the vehicle. Have been going there for years and will continue to do so.
I used the online scheduling tool to schedule my appointment. I received an email stating I would be called to confirm my visit within 3 hours. I never received a call. Luckly, on the day my visit was scheduled I called to confirm and the manager was able to get me in at the time I had requested. I have a busy schedule and need to have a reliable timeframe to be able to drop my vehicle and knowing the service will be done in an appropriate amount of time.
The customer service at this location was exceptional. I forgot his name but he worked at the Main Street location that Saturday when I dropped off and picked up. He was thorough and just an excellent professional interaction.
I really appreciate the patience the mechanics took with me to explain the issues with my vehicle and fix all of the issues that were causing it to regularly break down.
I told them that I needed it before a certain time even though they projected it later. They did it quicker than I asked
Overall satisfied. The staff was friendly. The service was quick. Will come back again for sure.
It’s convenient as this location is right next to my work , the service desk was super friendly and walked me through pricing , and how much each would cost , and answered my questions very professionally, I’ve been to Midas in the past at a different location and I didn’t have the best of time so I was a bit hesitant going to this one but they were so friendly and caring it was nice that they eased my concerns
I have been coming to this Midas for 30 years. My satisfaction has varied over the years but still remain high.
It was frustrating that the online booking was a complete waste of time. I had to email back and forth with someone many times to get the booking confirmed. The times on the website didn't match the actual available times. The night before the appointment, I had to fill in all the same information AGAIN for some pre-appointment check in. It was explained to me that the national website couldn't be altered for individual locations - so perhaps the national company should build a better online service that meets the needs of its clients and workers. I was more happy with the individual client care and service than I was from anything specifically MIDAS related. If the booking system is not fixed for next time I need an oil change, I will simply go elsewhere.
The representative was very good and he explained everything well. He ordered the parts needed and made sure our vehicle was roadworthy until the parts arrive.
This Midas location has been the only mechanic I have used since moving to the city. Always well priced. Great service. And great communication
Antonio was brilliant, very helpful and even completed some comp. work for me as I’d spent so much. Very kind.
Quick, efficient, actually diagnosed the problem and repaired it in a timely manner. No hoops to jump and hole to chase. Straight to the point.
Antonio really searched for fuel pump for mercury Sable, only one left in BC I'm sure.He clear communicates and explains.This particular Midas is a trusted place.
Friendly staff, which isn't always the case with auto shops. Very quick and professional service.
Did the Dodge Ram big horn, they are certified people knows your mechanic, and also a PT Cruiser too.
I really appreciate how Midas does the courtesy check and goes through everything to ensure my car is in good operating condition.
Car needed standard oil change, tire rotation and brake check. Everything was done, service was fast and friendly while we went for a walk, called us before they changed license plate light. These guys dont play games or sell you things you don’t need. 5 star. Honest Great service which is why we keep going back.
Great team. Clear communication. Interest in the vehicle overall. Quote was accurate.
The place I have been bringing my car for regular maintenance didn't explain anything to me... I wasn't sure what really they did. Also the front staff was not kind and friendly at all... but yesterday at Midas, the staff was friendly and very nice. I liked it.
Midas staff and services are outstanding. I had my car serviced for several years at Midas. Antonio, Manager has been my main contact, but all the staff are excellent. I appreciate their work, their communications and their overall services.
I have been a Midas customer at the Terminal Main location for a few years now and have always had good service and good communication with the staff there. I find their explanations of things to be honest and straight forward and I appreciate that.
Tell me if you can't fix the sound. Instead kept car for extra day, no communication until I called them. New struts & $1450 did not fix the problem.
because you could get the same service at same price somewhere else.no special reason to stick to midasalso drop off and pick up took me so ong and almost wasted one day to change the engine oil.
Antonio at Midas on Main st Vancouver provided excellent customer service, and the garage provides high quality maintenance on my vehicle at all times
The Midas on Main Street in Vancouver has been my go to for several years. The service and care I revive is unmatched. I moved towns two years ago and still trek back over to that one location for all my vehicle needs. Antonio is next level with his customer service, always going above and beyond and making me and my truck feel very looked after. I have complete trust in all that they do. I couldn’t rave about the team at that location more.
Easy booking and communication, prompt serbices, walking distance from home.
Nathan and your staff really helped me with a major brake issue I was having. I appreciate how they went out of their way to provide support.
I have come to this shop for years and years, the service is dependable and good priced, the staff are friendly and I can always trust that the service will be done as affordable as possible
I trust the staff at this Midas. I believe they are honest and friendly. I moved to Vancouver Island, but still come to Midas in Vancouver for my car service. Antonio and his team are the best!
Trustworthy people, they know what they're doing, able to get the work done for an efficient price, and always be going back to them. So I feel like they're not going to let me off. Just lots and lots of trust and a large amount of competence. Appreciate Antonio and his team, I'll be a customer as long as I can
I trust that if there is anything that needs attention, it will be fixed correctly and with good value for my money.
The team at midas is professional and thorough
You send around a flyer with a very low priced special on an spring maintenance with oil change. But that price doesn't include certain models. And it also doesn't include the oil filter. So my spring service ended being over $180.00. I should have taken the car to the dealer instead of falling for this bait and switch.
They seem to be honest and fair priced. They are courteous and pleasant. And I am always satisfied with the service.
being a midas customer for the last 10 years says a lot
Staff was nice and polite, service was really fast. Very good overall
I’ve been taking my van to the Midas location on Main for 5 years now and I will keep coming back. Clear communication and great work!
Service is always consistent
Couldnt fix my tire as the puncture was in the wall which is understandable. They put on the spare for me, and still charged me $50. You think for a returning customer they would have waived that fee. Otherwise I would have put my own spare on. It also took all day.
Antonio was very honest with the pricing. He was quick to help and advise. Turn around time was quick.
They were very transparent and honest with the work that needed to be done with my car, communication was also excellent in updates
Took my vehicle in on short notice due to nail in tire. Was very happy about that.
Person at the counter was very friendly and approachable. He really took the time to explain what’s wrong with my car and what they did to resolve it
Nathan was super friendly, kept me updated on what needed to be done to my vehicle, explained things clearly
The staff where very informative and did a good job explaining things to me. They were also very friendly and did all they could to ensure I was satisfied.
They were easy to deal with and quick
Not gonna lie I left really frustrated after this experience. Why say over the phone a tire change will take roughly an hour and then after I drop off my car it’ll be 8 hours? On top of that, the price I was charged was nearly $100 more than what I was told over the phone. Lastly, I got the text saying to pick my car up at 4pm - and the text said to come by 4:30pm. Without a vehicle how can you expect someone to arrive in 30 minutes? I can’t even transit in that time. Overall very frustrated and disappointed, especially considering how great my first experience was with this branch!
Price increase and service decrease. No more complimentary check with an oil change. Those 2 reasons are why we will not continue to use Midas for our business fleet.
Was friendly and professional. Explained the issue well and satisfied my curious it’s by showing me the brake pads and explaining the workings of my vehicle.
If you are going to schedule someone at a certain time, keep the appointment. I wasted the entire day for a 30 min appointment
I was told about issues that could be potential problems. Said They could look at them more closely the next time I come
I would like the employee to explain the comments that were left on our report when picking-up the car. they didn't mention anything and we had to decipher once at home and then call them back as we didn't understand the comments left.
Competent, honest, service
"I never got a call back when my car was ready for pickup. They claimed they texted me but I never recieved a text. Why couldn't they just call me like they did when they called me about the quote? Also, the new muffler still had the plastic wrapping and shipping label on it after it was installed on car. I had to try to remove as much of it as possible myself."
I get all my service done there and am generally happy. This past visit, I dropped off my truck at 7am and it wasn't finished until just after 4pm. Even though I dropped it off, I would expect it completed by 3pm, at the latest. Great people there and I trust them w/ all the work.
I did not get a call back when my car was ready. I had to phone myself at 4pm and they told me they texted me at 12:30pm. I did not receive a text. When I picked up my car and ask the associate to phone me next time, she acted indifferent. Why wasn't I phoned when my car was ready?
Good Service - knowledgeable - fair price
Professional and friendly employees with excellent quality and care. I was notified every step of the way during the process.
I like the service and the easy manner of the attendant
"We have been bringing our car here for 6 years now. They are knowledgeable, friendly, and professional. I always have confidence in them to get the job done and communicate what needs to be done in detail. I recommend this shop because they're such a great"
Well , in a time where kindness and trust are in short supply ;I would have to say that the wonderful staff there have restored some of my faith in the goodness if people. They truly care that people leave there with a smooth running ride!I could not be happier ,My car is purring. P.s They all deserve a raise :)Lisa
Prices have gone up to the point where there's no difference between having my service done at the dealership vs Midas. Once upon a time, Midas provided better value and better service than dealerships. Now, I'm not so sure about that. A real shame.
Antonio is always professional, honest and friendly. I get what I want done, and he advises me on other things is a frank and honest way. I never feel like he is overselling things.
Charged me 260$ ** for a 60$ xenon lamp. Refunded only 60$ after I raised the matter with corporate
I was told by another shop that I needed brake pads replaced by end of January, found out from you guys it was not necessary. I really appreciate the honesty instead of just completing my unnecessary request and charging me for it.
I was not sure what exactly needed to be done with my cars brakes. The team there got to me that nothing needed to be done, and that put my mind at ease.
Have to mention that went in with leak in my tire…it only took 1hr…if the representative had told me that I would of waited instead of leaving and having to return
Staff were friendly and professional, vehicle was diagnosed and repaired in great time.
Every time I’m there everyone is friendly, knowledgeable and the work is done efficiently
Always trust Antonio supervision and suggestions with my old Toyota truck. I have dealt with him in the past and will hope to continue to have my vehicle serviced with him or under his supervision.
Too expensive for a tire job which was not needed. As a returning costumer I would expect something so minute to be free of charge
"The team was really friendly, honest and quick! The price was also really good! No complaints!"
"I have been going here for years . These guys are friendly , efficient , and trustworthy . I won?t go anywhere else , no worries with this service it?s the best out there . I trust their recommendations and work , I have never been disappointed. "
Good Recommendation Good Service Yes I will use you again
"I needed an oil change, tire rotation and wasn?t sure if I needed new brakes or not. They had my car ready in a few hours, and were honest that I did not require new brakes at all. Greatly appreciated the truth, as they could have tried to get me for new b"
So Grateful for All the people working at Midas on Main especially Antonio he is always so helpful and thorough and super kind. I have been taken my 20 Year old PT cruiser to Midas for years and I have always been so happy with the amazing service and kin
I read the reviews and took my car in for an estimate on exhaust work. While I was waiting an old man was having troubles with his wiper blades not ******* properly. The manager assisted the man and he was happy and on his way (5 min). I went across the st
I have been going here for years now and I am always looked after really well!
"the service was stellar. I replace all 4 tires during the period of their ""buy 4 tires and get 1 free"". Happy with the purchase and with the service. thank you"
How are these idiots still in business
The team did a fantastic job putting on my new tires and wheels. The staff was friendly and personable. Great guys and great work1
"Excellent service, respectful, honest, I will be returning"
"Professional, and a sense of reliability and trustworthiness along with being easy to deal with."
The staff are great and super knowledgeable. I?ll make this my go-to garage from here on.
They charged $70 for a valve cover gasket that retails at the local NAPA auto parts store for $31.85. They charged $26 for each spark plug that retail for $16.19 at the same NAPA store. Obviously Midas pays less than retail. The markup is obscene. Having
Same day service - job well done. Will return for sure.
"I always see Midas on Main. They are polite, honest and they know what they're doing. They don't charge you if you need something to be done. They will ask you before they charge you."
These people are everything that is good about service.
Full of rats just to mess my car up even more and then charge me to fix it and until this day it?s still messed up. My car is now even worse than before I took it into the shop. Terrible.
Booking the oil change online was incredibly easy. Dropping off the car was simple and the service was excellent. I was really pleased and will come back.
"I have been bringing my and my parents' vehicles here for years. They are knowledgeable, professional, efficient, and communicate readily with clients. They have always been great at communicating what needs to be done and give the details. On the latest v"
The process was very quick. Dropped off my car and got to pick up the next day. Everyone was super friendly.
This is my first experience with Midas and what a great start to the partnership. I came in do get some custom work done on my car which other shops would not take on but Midas at Main was up to the task. Great and clear communication through the two day
"I took my Midas coupon into midas in Courtney, he was rude to start with, maybe because I'm first nation. There is a history with first nations ppl and the city of Courtney. The guy said we can't take the coupon today, we only do appointments. I said no"
"Parking lot needs to be kept cleaned. Saw screws and nails laying around my car, ended up with a flat tire the day after when my car was sitting at home. Called the store, and i'm on my own for the cost of the repairs."
"Service, time frame, and replacement parts were beyond expectations. Will be returning for future service."
Superb customer service! Superb repair! I show up at Midas without an appointment and a very noisy vehicle. They took my vehicle in immediately and fixed it promptly. Very impressed with the transaction! Will highly recommend Midas. I will definitely retur
Antonio and his group again exceeded expectations. Above and beyond ensuring my safety inspection and the work derived from the inspection were completed. They even had the windshield replaced by an out of house glass shop saving me time and money. I?ll be
"Appointments are easy to make, received excellent service from the staff, found the prices to be fair. Was very impressed with Antonio, who made me feel like a valued customer, and was an excellent communicator. Would absolutely recommend Midas!"
"I got a promo via mail for a special price for an oil change. But they didn?t charge me the reduced ?special? price - they Charged me the regular price.When I showed them the promo flyer, the Midas employee pointed out the promo stated it was for ?most ca"
"My ancient 4Runner needed some long overdue rear brake service and the team at Midas provided a thorough and accurate estimate. The work was done quickly (same day), the service manager gave me a review of what had been done and gave me some insights int"
"Was very pleased with our new tire purchase. Our service rep was able to walk us through our tire selections over the phone, gave us a detailed quote right away and delivered great service. Communication was excellent and I was happy with our Midas experie"
"Antonio and his technicians are absolutely phenomenal!! They go above and beyond to do the job right. As always, Antonio is the best service advisor I've ever dealt with and the techs are the most amazing trouble-shooters and fixers. Thank you Midas on Mai"
"We love the new Kumho all weathers. Really smooth and solid on the road. The service was prompt, efficient and friendly and it seems to be less hectic dealing with a company that doesn't have 'Tires' on the back of it's name. Good job!"
Went for regular maintenance. Work well done. They gave me good advises for maintenance. I will go back for sure.
"The service I received from Antonio was exceptional. He gave me options and suggested what to prioritize. I don't know much about cars and I was referred to this Midas, and specifically Antonio, by a friend. I absolutely trust his suggestions and feel take"
Awesome staff. Awesome mechanics. Antonio there was great. Very helpful and nice. Fair pricing. Amazing work. Truck is running like a dream now.
Midas always does a good job on servicing my car. I was a bit disappointed to see the battery corrosion from the old battery all over the new one. A simple cleaning of the cable connection would have been more professional.
"I really appreciated Antonio's up front and warm manner of speaking. He provided a an estimate before the work and that is what the final bill was. Also, I really really appreciated how the steps that Midas on Main takes to keep their staff save and custo"
Very pleased with the professionalism speed and knowledge guys in the shop in the front desk at the Main street location. I've been going to a Mercedes repair shop for 10 years it changed managers due to the retirement of the owner as a result I decided t
"Last month I had to towed my car at Midas because it was dead at the side of a road. From all the symptoms and experience I was 100% sure it was a dying alternator, plus a dead battery.I got the car fixed the day after, hearing from them that the only prob"
"Been going here a long time. Great customer service, pricing and fast! "
Been going here a long time. Honest and fast!
"There is so much one could say here, but I'll be as brief as possible. At 72 years old and over 50 years of driving used cars my ""mechanic experiences"" have pretty much been at a very high level of dissatisfaction, disappointment and distrust. In the past "
"Took my car here to get the brakes looked at after they became spongy and unresponsive. They quickly diagnosed the problem and were able to fix it that day, despite having a heavy workload already. The staff was courteous and professional, explaining ever"
Was quoted $89 for oil change after calling and giving our car make and year but ended up being charged $159. The associate there gave $20 off but was really condescending. I would not come back
Staff was very professional and helpful. At the end of the appointment it was nice to hear that my car was in good shape. Great to have positive feedback that I was taking proper care of my Fiat 500.
Same day appointment. Clean bill of health. Excellent comprehensive report at a very reasonable cost. Great honest and knowledgeable staff. A long term and still happy customer.
"Really great service, respectful and professional - I will definitely be back"
"SLOW service. 7hrs on 3hr quote. Extra $13 for oil filter, on $54 oil change package?! $39 coupon charged $56. Stereotypical garage."
"I hade a brake issue that 3 shops including a dealership looked at and couldn't fix. I told Midas to just replace the master brake cylinder and that should fix it. They took a lot of time to diagnose the problem, call me several times to update me and fi"
They forgot to turn off / disable Change Oil Due notice on dashboard after the oil change service. NOT the first time. On previous occasion they simply said a newly-trained employee did it when I brought it up. Then it happened again.
Watch out for slippery slim and cost estimates.
"These are my ""go to guys"" and consistently provide great service for my vehicle. I have found them to be honest, courteous, professional and upfront with accurate estimated costs with no additions. They have installed new tires, fixed my brakes, done an oi"
Excellent service. Timely and courteous.
"Lackluster customer service, not many words said, and they ordered the wrong part in, wait for car was much later than promised...will most likely try somewhere else next time. "
"I don?t quite remember the gentleman?s name, but I could have sworn it was Bal. He has gone above and beyond to provide professional repair work for my brakes and shock absorbers, in a timely manner, at an agreeable rate. Thank you Midas, you guys are awes"
Winter check up and oil change etc
Brought my van in for squeaky brakes. Told it was warped rotors due to callipers seizing. Cost $800.Still squeaks but was told to brake gently for the next 500km and that the squeaking will go away once it brakes in evenly. I drove it for over 1000k and it
Brought my van in for squeaky brakes. Told it was warped rotors due to callipers seizing. Cost $800.Still squeaks but was told to brake gently for the next 500km and that the squeaking will go away once it brakes in evenly. I drove it for over 1000k and it
Able to make a quick appointment and kept exactly in the estimate. Excellent service.
They did a great job and I got my car back in time as projected within the two hour timeframe
The service was fast and efficient. Very friendly staff and knowledgable .I will tell all my friends.
"Really nice staff. Knowledgeable, friendly and good service overall. "
"I?ve been using this shop for 2 years, after spending years getting tricked by other shops into doing unnecessary repairs. This Midas shop is always truthful in the diagnosis, plus when the repair is actually needed. If it can wait 6 months, they tell me, "
Midas always makes things easy. I brought my car in for some brake work and an oil change. The staff presented everything transparently and got the work done effectively. Thanks!
"Antonio is helpful by clarifying the issues. The service was efficient and timely with great suggestions and future plans for the maintenance of the car,I will be there again. "
Was quoted $1500.00 for A new flex hose on my muffler they wanted to replace everythingWent to Amco on arbutus and they charged me $400.00 dollarsMidis on Main Street is a real rip off
I booked an appointment online and took my car in when Antonio had suggested. He was warm and welcoming. I had a few errands to run so left the car at Midas and caught the sky train downtown. Received a call when the car was ready which was nice. Friendly
"I recently took my car to Midas to replace my AC compressor, and the folks at Midas were generous enough to help me shop around for the best deal on the new part, saving me hundreds of dollars on an already very expensive job. I will keep taking my car to "
"I had to take my SUV to Midas because it wouldn?t start. It was a tricky fix but Antonio, Bav and the team at Midas we?re fantastic- they worked tirelessly to try and solve the problem. Antonio kept me in the loop with updates and was happy to answer all m"
"Your summary report stated that the oil and filter were changed. You also stated that the tires were rotated. They were not. Your mechanic said tires are rotated ""if they need to be"". I am guessing it now becomes a judgment call. They shouldn't say the"
"I went to Midas in N Van 20 years ago and was told my car was not safe to drive and needed a lot of work. After a second opinion they said nothing was wrong. 7 years later I sold the car and that work was never needed, total rip off and I made sure everyon"
" I was travelling with my wife and 5 children in my mini van when my brake line ruptured. The Gentleman that answered the phone was extremely friendly, polite and professional. The service we received was second to none. Evryone in the shop displayed "
"I asked on line for a quick tune-up, and when I arrived I was asked to confirm my oil change. There had been no mention of an oil change ever and I had to repeatedly say - NO oil change. I also asked for the brake light bulb to be replaced. I was told that"
Best service I've gotten from a mechanic. Plus the car looks amazing now.
Good team. Great service. Will definitely be back.
"The two employees with whom I interacted were friendly, knowledgeable, and efficient. My car received great service, too! "
"Great automotive service, excellent customer service"
Friendly and helpful. Didn?t recommend service I didn?t need which I appreciate.
I brought in my vehicle for an oil change and to have my brakes looked at. They changed my oil and honoured my coupon and did the job in good time. I was also pleased with the honesty that my breaks were fine. I would recommend this location. Thank you.
Staff were knowledgeable and professional.
Everything went smooth and without issues. Great service and everything was done on time. Thanks
Best in the customer service and you can trust.
"I was fully prepared to replace the steering fluid, but they suggested I only need to do transmission fluid, this saved me a bunch of cash and got me to change the right thing! Great front desk service throughout. Great phone calls throughout the repair up"
I was happy when they said it will be 1-1/2 hr and it was right on the dot. They also didn't try to up sale me in anyways. And did a full check/tires that was included in the oil change price.
"Service was great. But I felt that the cost of the service was not disclosed accurately. When asked, I was told $199 * tax for a transmission fluid flush. When reviewing the bill, there is extra $12 charge for supplies. Don't think that's fair. The custome"
"Brake service booked. Guy told me they use oem pads. Then upon dropping off, I'm told it's not oem pads but ""just as good."" Predictably, the brakes squeaked and we had to return. To their credit, they serviced them and it's been ok since.Now the worst."
I had a friend refer me to Midas in Vancouver. The appointment was booked promptly. The check-in the day before was polite and non-disruptive. I went in at 7 am on a Saturday morning for an oil-change and tune-up. I was out of their office with my SUV
Chris was very good and scheduled me in right away once he recognized the symptoms of the squeaking brakes. Did an evaluation and was told that one of the calipers seized up which caused the rotor to warp. Gave a me a fair price and a courtesy car. Would d
Great service great price!
Antonio was very helpful and ensured I could get back to my work and life ASAP by accommodating me with quick & execelent service. It was also awesome that I could borrow the shop car and they are open late.
Great service from front desk people. Only issue was didn't really try to find slightly cheeper parts went to most expensive right away... Mechanic was great (had same vehicle as me) knew what it needed and what it didn't no extras tacked on.
"Had sound concern with vehicle. Called around for quotes, including one from Antonio (Midas Vancouver). Took vehicle & did test drive with him. What I thought was going to be several hundred dollar job, Antonio found problem & took care of it on spot, no c"
"I love these guys!!! So honest, reliable and a great attitude. Made me feel so at ease knowing I wouldn't be swindled into anything. Service advisor, Antonio is the best!!!!! Thanks!"
Kind and professional and so efficient and wonderful. Antonio and his team helped me so much and I am so grateful ?
I was traveling and developed vehicle issues. I was given an appointment within a day. The manager was great - they were ready for me at the appointed time. My vehicle was looked at right away. All options were discussed with me honestly. I definitely reco
"Great customer service, although they didn't seem to recognize I had an appointment, despite having confirmed my appointment. Really put my mind to rest over the not very good used car I had recently purchased. Laid out what needed to be done and a rough t"
"Sure I got my brakes fixed in a timely manner, but the $400 for parts was a bit much, since my son-in-law said he could buy them for $125, and would have done the work, except he is out of town. And those ""extra"" fees for ""shop supplies"" is so freaking obv"
Had a surprise problem and they fit me in to their schedule. During the fix a problem was hit and they solved an obscure problem with no drama. Great Service Great Team.
Got in on the same day I called and problem fixed. Friendly service. Helpful. Will go back if need more service in the future
"Fast service, good customer service."
"Quick turnaround, great staff, and a clear and thorough inspection that highlighted some maintenance issues after an oil change. I'll be coming back. :)"
"I asked for the earliest appointment possible, and was given 9 AM, which was great. Dropped my car off and was simply told to pick it up before they closed. Called at 1 PM to pick up my car, and they hadn?t even STARTED on it yet. I just needed tires chang"
