This isn't regarding the actual service at the Midas location. This is regarding the company that gave false info regarding their promotion. I was given a voucher for money back from Midas cause of the services we received but when we tried to claim it and filled out the forms, we were told online and also over the phone that we weren't eligible for the promotion which is incorrect. I am actually in the middle of still dealing with this after I talked to a supervisor today from the phone nbr I was given by email.
Bryan Aguilar was really friendly and helpful, he explained what was going on with my car
The staff was very professional
It took a little longer than I would have wanted and the cost of an oil change was a little high. The service was great but the prices were a little high. I was disappointed to know there weren’t any coupons for oil changes this month.
The efficiency the time and have a great customer service made it easy to have my car worked on.
We have been a customer for years.
Nick was friendly, knowledgable, informative and amazingly helpful in attending to my vehicles including pricing and ongoing updates about the status of my vehicles.
I wasn’t satisfied with the fact that I scheduled the appointment for breaks and rotors and arrived at 10am and was not able to retrieve my vehicle until after 5 pm. The parts had to be brought in from other locations around town and then I was told that I might not be able to have the service done that day due to the part possibly coming in later and interfering with the technicians schedule. Thankfully the technician stayed over to get me safely back on the road.
Bryan and Nick are awesome! I think taking over the duties that Steve did it was very challenging for them but they proved they could do it!
They were able to get my oil changed quickly. They even took the time to thoroughly look over my vehicle to make sure it didn't need other repairs which it did. They even had the items on stock so I was able to get that done quickly too and be on my way to my other errands that day. Thanks Midas.
Loved the customer service very helpful on what I need they explained on what my car needed and sent me and txt message to let me know what was wrong with my car and what need to b fixed
Great communication, great quality, done in a reasonable time
Great service Brian was very helpful and friendly
Associate was informative, friendly and sincere.
I’m a returning customer and have always appreciated the service I receive. When I walk in the door I am greeted by my name and am so pleased that I am remembered by Nick the office manager. The service is amazing! The technicians have always provided excellent quality work! I receive honest feedback on any issues of my vehicles. I have recommended this service center to my nephew. He had been having issues with repairs for his truck. He was so pleased with how Midas worked with him and the service he received. He made a point to thank me and has also recommended others to this office. Definitely doing a great job Midas team!
Comparing estimates, the company next door was more than half the price that Midas gave me.
Please bring back Steve to teach these young men some manners. Thank you.
My wait time was nominal and the communication from Brian was phenomenal. Everyone goes above and beyond.
All my dashlights are on now........but it was closed and i have not talked to them yet but its frustrating having to go back
scheduling the time 4 work 2 b done and it was on time..
Great service, good communication, friendly staff
I was a women and in many places I am treated like I don't know anything. Here I was given so much time and explained everything. The guys really cared about me and how I felt about the service. I felt like they were friends.
It took 2 and a half hours for an oil change, and the employees repeatedly gave me incorrect time frames for when my vehicle would be done. I ended up being very late for an important appointment that I had. After about an hour I started asking when my vehicle would be done, and I was told 5-10 minutes more than once over an hour.
Quality work, reasonable price
The ease of scheduling the appointment, along with the simple check-in and review process worked well for me. I appreciate the honesty and reliability that was provided for this service.
I manage my companies fleet and brought in one of the service trucks that was "acting up" the staff there at the White Ln. Midas here in Bakersfield, CA got to work on it right away and had a full & fairly priced quote to me within a business day (they did try to call me on Saturday but we were closed) and completed the work in a timely manner. AND, they beat out our normal tire shop on the tire prices.
I requested and it was repeated back to me that wanted an oil change and tire rotation. I had a scheduled appointment at 10:00am. When I arrived the bays only had two vehicles. I didn’t get my car back until 2:00 pm, partially because I had to remind them of my tire rotation. I picked up the car and drove off later my low tire pressure indicator came on because they didn’t recalibrate my tires.
Price friendly service time informative attentive
We got our brakes replaced a year ago and have driven approximately 10,000 miles since then. We took our car in to get the rotors replaced during this visit, and they said we needed new brakes again. Mind you, our first set of brakes lasted us approximately 50,000 miles before replacing them last year. The paperwork we had from the replacement last year said they were under warranty, so we assumed they would be free. Not true. Apparently the person who sold the brakes to us last year lied and the brakes were not, in fact, under warranty since we hadn't gotten the rotors done at that point as well. Fast forward to this trip, and while Midas did give us a discount on the brakes, we were told they'd be free since the warranty paperwork stated they would be. We were charged for two brakes instead of four. There is just a lot of conflicting information here, and it's quite frustrating feeling like we've been taken for $1,200 when we shouldn't have needed new brakes in the first place.
1. Not charge to inspect the vehicle for possible work (in both motor and brakes).2. Not start or do or say you do work without authorization. (I was told an oil change was done without my permission.)3. I was charged for the oil change, BUT, the oil change was NEVER performed.4. Do NOT charge for things that are NOT done.
Timely, efficient, value(had a coupon) effective results.
I've been going to midas for several years and the manager is friendly and I believe honest.
Attendant said to drop off car to check brakes by 3:30 so it can be completed before 5:30.Arrived at 3:15. Waited for a long time only to be told that they can't fix car before 5:30.She said that all brakes and rotars needed to be replaced. I asked if the 39.99 would be applied to the $1,200 job the next morning, she said no because I was taking the car. I needed to get home. I said I would bring it as soon as they opened.She said that she was not going to apply the brake check fee. I explained that I've been a customer since 2005 with 4 vehicles that come in for multiple services(brakes,oil,transmission, replaced A/C, etc...) She said I was being petty about the 39.99.I was not asking for any discount. Just apply the fee to the job.Not only did you guys lose a $1,200 for 39.99 and a stubborn careless attendant, you lost a loyal customer with numerous vehicles for the past 17 years.
Best service, friendly staff, keep me updated all the time.
The receptionist was friendly, and helpful.
the service was done in a timely manner and everything was explained to me
Brakes were put on my daughters vehicle. When she drove it home I noticed the brakes were still squeaking. I called Steve and brought the vehicle back to Midas. Steve and Laren had their people on it immediately and they stayed past closing to fix the issue. I've brought all my vehicles to this location (White Lane Bakersfield CA) and will continue to do so. They work with me and are personable, knowledgeable and caring.
Steve was a great service person very professional and knowledgeable.
Fast and did oil change correctly.
Everything was easy, great pricing too! I got my coupon by email, I called in advance to confirm coupon details, it was explained clearly. I made an appointment online - EasyPeasy - when I got there, the man immediately did the intake. I was out of there in less than 30 min. I told the guy: "With such great service, I MIDAS well come back for my other car maintenance" :)
Steve and his team were great. From the moment I called to schedule, to checking out the car, explaining what they were going to do and getting me back on the road quickly. I would definitely recommend coming here for other services to my friends/family.
I had catalytic converter stolen from my vehicle and took my truck to Midas to give me a quote because I trust Steve at Midas and we take all of our cars to him to work on
Ease of making appointment, started work right on time of appointment, clear explanation of problem.
I had my front brakes and rotors replaced back in March 2022, and one of my brakes was squeaking very loudly. Everything was still under warranty so the brakes were replaced and the rotors were resurfaced at zero cost. And again the Midas crew were very friendly and timely as usual. Thank you!
Steve was awesome and so very helpful. Highly recommended!!!!
Personnel was professional, courteous, and very competent. The job was done as promised. I will absolutely return. I am a loyal customer.
service took less time than expected
Excellent customer service and very fast and friendly
They went the extra mile to fix problems that was discovered and gave me a good price. Also explained and showed me what they found.
Friendly, efficient staff. My car was evaluated, the manager called me with the diagnosis and estimated cost. My car was fixed in one day. Yes. I will go back for regular maintenance and any other mechanical issues.
They were fast explained everything and did a great job
All of my questions were answered, had great customer service. The wait time was quick.
Always great customer service. Always so helpful and trustworthy
They were very detailed in my service
great customer service and very friendly
Kind service and quick process
I am very loyal to my local Midas. The manager (Steve) is the best! I trust Steve, his opinion, and his recommendations. He is the reason I use Midas.
They have always taken very good care of me and my vehicles.
Very easy to schedule an appt, Steve is super friendly and always explained every detail to me and the work was done fast.
great customer service & happy with the work they did
Steve does a great job as manager
Very generous people staff is great
I have been going to this location for six years now, Steve is the most honest competent mechanic that I have ever dealt with. I have always said having a good honest mechanic is worth it’s weight in gold.
Great customer service and prices was lower than expected I will go back there and also tell Every one I know
Had a very bad experience notice my vehicle was leaking oil after getting an oil change took it in the next day the technician said that they put the oil filter wrong this could have caused my vehicle major problems
I came in with an over heating problem with my car i didnt know what it was and was kinda freaking out.. The employee steve at midas reassured it was nothing to worry about and fixed it. They are awesome
"Steve, the manager at your White Lane location, is simply outstanding. He is professional, knowledgeable, courteous and one of the nicest guys around. He is a credit to your company "
I am the type of person who never does surveys but in this case I would like to thank Steve your general manager for fast friendly complete service quality I believe he went above and beyond thanks Steve
Excellent service. Steve is very helpful. A great guy
I went in for an oil change with a coupon. The mechanics also replaced a brake light that was out. Will definitely return to this shop
Steve & his team were able to serving my vehicle in a very fasr and efficient manner.
Super friendly staff and fast service
Went to get an oil change About 6 months later when I went to get a second oil change I took it to Valvoline instead of midas because they had a better deal. Valvoline show me that midas never changed my oil or my oil filter and to prove it they showed me
Steve, the manager, is always very helpful and friendly . He makes the experience great.
Customer service is great. The wait time and maintenance for minor problems was only 2 hours or more depending on what was needed. They still haven't pin pointed the major problem with my car so I will be going back.
Service was sufficient and fast.
They found what the hyundai dealership said they couldn't find. Will be using Midas, not dealership from now on!
Quality work contracted by another facility who couldnt do it themselves.
The car had so many issues, throwing over a dozen code. They recommend I take it to the dealership for a more comprehensive management of the problems. They did not want to tamper.
..... ..... ..... ..... .....
"This place is amazing. I love that I can trust my car here and know when I come to pick it up, it will drive smoother than ever. They always fix whatever problem I have and are so kind and helpful. "
The service was fast and efficient. Truck runs great!
"Went in there for an oil change, got fast great service and a wonderful price. Satisfied customer"
Steve and his team always go the extra mile to make me feel important! Thank you!
"Five of my dash lights came on, I called Steve and he immediately set up an appointment. I am a single woman and have been ripped off before, I know Steve will take care of my car and not do the same. My car was fixed immediately and I drove away happy "
When I asked about a 20% discount because I had received an email that I will get that. The person behind the counter said that it was on sale. I was lied to I don?t appreciate that
Steve is always plesent on phone when I call for an appointment and gets me in on the day I want to have my oil changed. They are always prompt to get my car in and out.
"Had a coupon $49.95 for oil change, check brakes, battery, air filter, fluid, belts, hoses, and a 4 wheel tire rotation.so I thought that?s a good deal .. well I get there and they tell me it?ll be $95 because coupon is for up to 5qt my truck takes 7.5 so "
"Both front inner tie rods, tie rod ends, and the driver's side lower control arm (rearward) were replaced by Midas (I supplied the parts). Those parts seem to have been installed properly. However, I was called and told by Omar that my vehicle's coolant r"
Steve has serviced our family vehicles for the last 7yrs and he is the most professional Midas Manager I have ever came across. Very detailed and organized. Provides very thorough diagnosis for your vehicle. We will always be clients.
I went in for an oil change. Midas checks other things on my car and I found out my brake pads were at 10%. Im happy with Midas.
"They got me in an hour before closing and although the coupon I printed out from their website wasn't accepted for whatever reason, I was told I was getting a deal regardless. It was no deal. Far more than what I typically pay for a basic oil change. I was"
I had my granddaughters car serviced by Midas and the service was top notched !I highly recommend Midas !jimmy redhawk jamesjimmyjamejr.com
Any time I have an issue midas is always there to get it done in a timely and professional manner. Great customer service and great price
"Steve and his team are fast, efficient and knowledgeable. I am so happy to finally find the right repair shop for my car!"
"The service was good, and the job done right. Thank you"
Everything was great the only issue I have is they did not reset my indicator showing I had my oil changed. Steve is an awesome guy great personality
We own a local business and had an employee run the van so hard the brake caliper sheered off . These guys took incredible care of us in a pinch !
"Never had an issue with the service at this location. They don't try to push unnecessary ""fixes"" to your car. Fast service and reliable advice if your car needs any recommended maintenance. "
Friendly fast service on point
The guys at this Midas did a great job at informing me of all the important things that needed to be serviced like a new serpentine belt. They always are very professional and work at a great pace.
OUR 1ST TIME THERE FOR OIL CHANGE AND TECH WAS SO RUDE...LIKE I WAS A BOTHER...I WILL NEVER GO THERE AGAIN AND I WILL TELL MY FRIENDS AND FAMILY HOW I WAS TREATED..LIKE I WAS NO ONE SPECIAL SO I PAID MY BILL AND LEFT. .THAT TECH SHOULD BE SENT TO TAKE A CL
Had to keep coming back to get it done. Even at 830 am I had to wait 2 hrs
I want to thank Steve with Midas on White Lane in City of Bakersfield for truly taking the time and caring enough to explain in detail everything that I needed to know about my vehicle. Steve has excellent customer service and is great at what he does. All
Great work. My car continues to run great after being serviced at your shop.
Get service. Fast and friendly.
"I own a 2004 Saturn and I was very worried about not having any parts for the repair required. Saturn has been discontinued as a car being manufactured today. But, within 2 hours after arriving, my car was repaired. Thank you. "
"Always quick service, and friendly staff. I never doubt them."
They recommend something that my car didn?t need. They told me that my serpentine belt was crack and old when I got home I inspected the belt and it was perfectly fine. They also scratch my car
I went before they opened. Steve got me in out fast!
Quick service - friendly and courteous employees.
I always bring my car to Steve at Midas. They always get my car going.
I had to have my brakes done front brakes at that and every time I go to Midas they're the best they really take care of my car thanks Midas on White Lane Bakersfield California
"Easily the best service of any mechanic I have ever used. Fair, thorough, customer oriented. This Midas location on White Lane is amazing. Make sure you ask for Steve."
"Steve always takes good care of our 2 vehicles, good honest person, highly recommend!"
The service was prompt and the staff are professional. All of my neds were met and I am very satisfied with the results.
Excellent customer service
" The work performed and the customer service provided, by all personal at the White Lane location, was excellent ."
The work performed and the customer service by all personnel at the white location was excellent.
"Repair was done the way I wanted it to be done, and quickly."
This is the 2nd time I have taken my car to Midas and it has been great both times. The workers give excellent customer service. Thank you
This Midas shop has wonderful customer service and I always feel well taken care of.
"Great work, always willing to work with me. Steve communicates everything that will be done for a fair price. "
Manager Steve is tops! Solved my problem for $600. Everyone else estimated. $1100. Total professional!
They got me in within the first five minutes. They performed the job within 30 minutes and my car has been running smoothly since.
Awesome job by Steve and his staff!
"From the moment I arrived for my oil changed that I purchased through Groupon the guys up front stayed giving me a hard time and then tried to upsell me on everything. To the point where it was just ridiculous, my car is a 2014 but according to them I need"
"My experience with Midas had always been great. The service is excellent and if I question anything about my vehicles, I am provided with a quick answer or solution. I want to commend the manager Steve, who is an asset to Midas, and he's the reason that I "
"I have been taking my cars there for a few years now and Steve, the manager is always so helpful and friendly. They do a great job in a timely manner. Definitely will be back. "
Amazing Job, Job was done in 4.5 hours on a saturday afternoon, took my car in for a busted radiator, overheating problems and oil change since i was overdue anyway. Diagnosed fixed and back on the road 4.5 hours later, new radiator and all, I will be returning for sure
" Personnel at this location did a wonderful job. They were professional, very competent, and timely. This was my first visit to this location. I intend to return to this location for any future services needed for my cars."
" The staff is friendly courteous, work is done at a reasonable time "
"Very professional, quick and effiscient."
Very fast & friendly servies
As always Steve and the team at Midas on White Lane made me feel welcome and important! Always a pleasure! Thank you
"I called on the phone and made an appointment, great guys. They changed my oil and inspected and showed me that my brake pads were still in good shape and didn?t need to be changed. Very honest."
Needed an oil change really bad came in the same day. The customer service was good. The gentleman helping me was really nice. They serviced the car really quickly.
Steve was awesome and kept me informed the entire time my car was there. He never made me feel forced to pay for extras and I never felt he was just looking to add unnecessary services. I will definitely return.
You guys did an awesome job I love how you guys always have the coupons and I also like that you don't try to force me to do other stuff that's not necessary thank you
good job...very fast .. for oil change
Excellent service and customer service
"Had brake job done, rotors & flushing line / add new brake fluid. drove 102 miles back home...brake warning light appears.... go back 102 miles next day..take off from work to do this...""OH, Well , we just need to top off fluid cause we ran out of brake f"
Staff was friendly and helpful. Waiting room is spacious and cool
Courteous, informative, and on time service.
They do a great job with a fair price .
"Everyone is so friendly and professional. This is my second visit and they had me in and out gain, within 30 minutes! Even though I called 1 hour before closing since that's when I got off work and had some free time. I appreciated receiving the flyer/coup"
Customer Service was excellent and staff was very quick. Definitely will be returning!
steve and his assistant were fantastic and the boys in the shop
Loved it just moved to town from LA very friendly service highly recommended.??
"I love taking my vehicles to Midas! They are thorough, fast, and they call before they undertake any work that's likely to be expensive. They are trustworthy, and I know that when they fix things, the job is done right."
Was given an appointment very quickly and the work was done to my satisfaction. i have had oil changes and brake pads put on. Always very professional and am treated very nice. I would certainly recommend them to everyone. Thank you for all your help to a
Steve and his talented crew take great care of my car whether routine needs or the occasional unexpected problem. I usually drop my car off and its always ready in a couple of hours. Prices seem fair and reasonable. Would highly recommend!
From the moment of arriving Steve the manager welcomes you and the complete experience is professional. No worries or concerns with this location. You receive the services requested. Should you require other repairs or items they are honest with the proces
Was overpriced for service . Not expecting to pay sooo much that day.
"Steve Ruckman and the crew always do a great job. Our family has done business with them for many years. They always stand behind their work and go the extra mile. They always explain what work needs to be done, our options, and if, need be how to prioriti"
"This shop has treated me exceptionally well over the years. Steve has found low cost solutions to my mechanical problems, referred me elsewhere at no charge after he found he couldn?t help, and generally fixed anything he could quickly and reasonably. Best"
First the experience was great! Easy to make appointment and when arriving Steve the Store Manager explained the process and time. He is a great asset to your company and I would recommend everyone to have service at this location. Thank You!
The manager (Steve) always remembers who I am and treats me with the respect a customer should receive. Midas may be a little pricey but I'm willing to pay a bit more for better service and quality work. Of the Midas's I've been to this is the only one I
I recently had problem with passing a smog test. I took my truck to Midas to see if they could get it to pass smog. Steve is the manager of the shop. He couldn't have tired harder to find the problem for my truck. He went out of his way to find the problem
car is rung good Thank you
I love going to this location! Steve is always super helpful and the staff is great!
I've been going to this Midas for about 1 year now and they always do a good job. Steve is very friendly and knowledgeable.
I feel so confident in the manager at this Midas station who is very up front and honest with me. The mechanic is very reliable and really knows his stuff!!
Maia Cummins would like to thank Steve and his staff for the recent exceptional service they performed on my vehicle. There were a few repairs that needed to be done and they recommended such priorities within my budget. The work was exceptional with such
The crew on White Lane as always did a super job repairing my AC. They are always professional and nice. I will highly recomend them!
"On Friday the 13th of July, I brought my van in to the shop in Bakersfield. The manager Steve did I a great job getting the repairs done as soon as possible. He and two of his employees toke my family of 8 to a local motel where we could stay the night. Th"
This Midas is owned by Ken Jachin. He does not keep his word or pay his bills. My company repaired his equipment May 2012. He still has not paid us for the repairs. I'm sure if you take your car to his Midas shop you would have to pay for the service the
