The explaining of recommendations was clear and honest. Friendly and helpful staff.
Review your pricing scale.For example, i was charge $75 for labor to replace a light bulb and it was done in 3 minutes.
Check in person was friendly, easy to discuss situation, flexible. Job done without attempt to upcharge.
Nice people very helpful and polite. Went above and beyond.
Other than not getting my tires rotated .They were very knowledgeable.Once they got my car up it went fast n smooth.
Very professional workers
The attention to the details of work needed was excellent. The communication of issues that came up,were conveyed in a concise manner and easily understood. Very good work on top of that.
I had an appointment on Saturday for an oil change and inspection. Time estimate was 1.5 hours, so I waited in the office area for repairs to be completed. Actual time to start the work was 1.5 hours and total time was 2.5 hours. No updates on time required were provided during the visit. Worker apologized for the extra time required and said they were just very busy, which was true based on the number of customers trying to get repairs that morning.
James and team ALWAYS takes excellent care of me. The suggestions James makes for future fixes are always spot on.
The staff were excellent. They found a possible transmission leak and brought me to the bay to take photos so I could have it checked at the dealer. They were very helpful and kind.
The customer service experience was amazing
Palm Springs Animal Shelter
Blake was very helpful and explained in detail everything they would, Battery and oil change and how much it would cost. The Shelter Van was ready on time and was the exact price he quoted. They even stored the van inside over night and locked up so we didn't have to worry about the van getting broken into. Thank you Blake. Palm Springs Animal Shelter
The staff all are excellent and professional. They should be recognized and rewarded for their efforts!
Great, professional staff, easy appointment, clear information offered.
Robert was awesome and helped with my transmission leak
I called made an appointment, brought my truck to Midas, picked it up after they called to sat it was ready... Easy!
Friendly and curtious staff. I will definitely recommend Midas to others for their car needs
Customer relations. Speaking to customers with respect and not talk to them like they do not know anything and have better communication skills.
They were very nice and helpful and was able to explain things for me easily
The communication was on point, every one was friendly from Sabrina, Rico and Mark
speedy...friendly....professional
Open communication with staff
Blake and his staff were professional and helpful.
I can always rely on Jason and Midas to take care of my needs
Always have great customer service.
Good service, friendly staff, pretty quick
Apresar de no tener SITA me atendieron muy bien y rápido salideay muy satisfecho por lo rápido que isieron su trabajo gracias Midas
Awesome service from beginning to end! Timely and informative..
As usual, great service and no bad surprises. This is an exceptional facility who frequently over delivers.
Staff crew were super helpful!
The service paid for was provided, Mark was extremely efficient and proud of the finished work
Staff were excellent communicators. Great listeners. Very professional. Good value overall.
The work was done quickly and properly, can't ask for more. The pricing was explained up front, there were no surprises.
Jayson and crew was GREAT!!!!!
Have tentative people at front desk who acknowledge you when you say you have an appointment. Fire those that would rather stand around & chat with the 2 girls in the office. Don’t ignore customers when they come in and keep your word if you say you will email the quote for services needed. There was 1 guy who finally stepped up to assist me but he’s the one who promised a quote. He was very nice and cordial though.
Muy bien ni me explicaron También muy bien todo bien me trataron bien y trataron bien el servicio que tú ves durante la alineación Y y regresaría otra vez para cuando tuviera otro problema con mi carro porque te explican bien
The entire team was extremely impressive and they worked hard to get the vehicle back on the road
It all started the night before my appointment. A very friendly and cheerful Sabrina answered my call. I explained that my vehicle was a 1977 Jeep CJ5 and I just redone the entire front end and asked if they were able to accommodate me with a wheel alignment. She was uncertain but spared no time in taking the time to get me an answer she couldn't answer. She said that they would have to look at my vehicle and would determine at that time if they could align it or not. She set my appointment for the next morning at 8:30. Moving forward to the next day I was instantly greeted by a very friendly and cordial gentleman named Jason. He went outside and took my vehicle information and returned. He was very thorough in explaining the work order and pricing and would let me know if they could do the work or not. After a few minutes my Jeep was up on the rack and they began to ascertain whether or not they could complete the alignment or not. Obviously the technician was highly experienced and knew a way to do it. Due to the age of my Jeep, it was not in their computer. After about an hour they were done and my Jeep performs way better then I expected. I'm an extremely happy patron.
Coworkers sitting in back office cursing among themselves. Not mindful of customers sitting in lobby area. Coworkers should inform customers of their status. Communication is needed..
Made an appointment in the morning for later that day. Got there and was checked in very quickly and Mark at the front desk is very pleasant. They got on and I was out of there. Great experience all and all.
The associate that helped me was very nice, professional, and knowledgeable. The office assistant was very sweet to and knowledgeable as well. I appreciate the service I received and it was fast.
I pay 100 dlls for aliment and 140dlls for labor buy 4 tires a d they do horrible JOB
Very courteous staff, prompt service
The friendly staff. The pricing explained. The speed with which tho job was completed. The explanations about future repair meeds
I've come to this location several times and it always takes twice as long as promised. I was told an hour this last time and I was there 2 hours.
The brakes sound exactly the same as when i went to get them checked. I’m dissatisfied because I spent $200 for a cleaning and lubrication, and it’s as if I paid for the free inspection.
friendly and knowledgable service.Will get an estimate and compare for the next appt.
the person explained me very well the process and received full attention of the issue and service was excellent
I do not live in the area so I may visit other Midas store near me.
Good staff. They deserve reward and recognition for their efforts.
The guys at this shop are great. I fully trust them. James is exceptional.
Have turned it over to my attorney,
I'm very happy with the way I was treated and professional staff that love their job and care for their customers
I have been coming here for awhile and I always get a fair price, very quick service and they advise of any items of future service needs without being pushy. Friendly staff and I have never had any problems with service that was performed.
Friendly employees explaining what is needed. Your waiting area could have a water dispenser since we’re in the desert 🌵. Restroom available I don’t know ? Otherwise all good 👍
Warranty policy work. The part that was defective was replaced at no cost.
They were very courteous. Answered all questions quickly and as I waited in the waiting area I saw them treat all customers quickly and thoroughly and noticed they had a good number of repeat customers they would always greet by name.
They were very clear on what I needed and didn't pressure me to buy anything else.
James took care of all the sales portion of my visit , and Adolfo did amazing work on my truck all in all I’m completely satisfied with the work y’all did on my truckThank you Midas for taking care of all my vehicles!!
Jason did a fantastic jobs on communications and going over the the process and costs.
matched price from competitor, very good professional staff. give a sense of confidence.
Great customer service. Very happy with everything.
The associates were friendly , knowledgeable and professional. The associates did a great job.
Man was honest and helpful and did not price gouge me.
James was polite and accommodating and I noticed that he seemed extremely knowledgeable about different types of vehicles that were brought into the location while I was there waiting for my car to be serviced. I think that Midas is very lucky to have this man, James M., representing them.
Jason was friendly, explained everything very well and was highly professional.
Found a problem 3 other shops couldn't.
I called and made an appointment on Wednesday with a women. When I came in on Thursday for my appointment she called out for the day and I checked in with someone else. My quote with him was more than what the lady told me but I said, ok. I was also told by the lady that it would take approximately 1 hour, no problem (in at 9:30am oil change was done at 10:30). Another gentleman told me that I needed a new air filter at 10:30am, no problem I said yes BUT, he did not tell me that the part was not in stock. Had he gave me that information, I would have had the work done at another time since I was already there 1 hour and had only expected to be there an hour.At 11:05 I asked how much longer the work was going to be because I still did not know that the part was not stocked. The gentleman told me then that they were waiting for the part because they had to have it ordered.I had no choice but to sit down and shut up. Five minutes later the same gentleman told me the part will be there any minute. I told him in front of the other man that failed to mention that the part was "off site", Had I known, I would her waited to get the filter done. Long story short, I was there for 2 hours
I was very happy with the service and pricing. I was so happy actually I have a 5 star google review while paying for my services. However, upon getting my car back I immediately noticed my center console was broken and lifted. I immediately went into to tell staff. Jason, the manager came out and assessed the damages. He told me he is not sure how that could have happened because only he and 1 technician drove my vehicle. The technician confirmed. Regardless, my center console was broken. It was not broken before. If it was, they would have noted it. Also, my car was previously at Audi and they can confirm it was not broken. A day later I was called to bring the vehicle by to take photos and to get a replacement. The guy at the time was the one who checked me out. He told me it was physically possible for them to have broken it as only 1 person drove the vehicle. He assured me only the technician drove the vehicle. So now they are inconsistencies. There are broken clips in my car! Anyways. It’s now been almost 2 weeks and I got have the part and have not heard back. It’s very upsetting
Staff was able to get me in right awayStaff was really friendly and treated all the customers by first name
All way well taken care of great
Because they don’t make me fill out stupid surveys.
THEY SCHEDULE ME AN APPOINTMENT THE SAME DAY NI CALLED.THEY ALL HAD VERY NICE ATTITUDE & EXPLAINED ME EVERYTHING WITH DETAILS. THEIR PRICES ARE VERY REASONABLE.GREAT CUSTOMER SERVICE!!
They are friendly and explain what needs to be done to my car in simple language so I can understand.
Had a some issue but staff correct them with great service. Thank you kindy
Great customer service when need service this is the place I always go
I trust Midas for whatever my needs are. It’s close to my house, convenient location. You might update your lobby tv ( channel selection ) and maybe a water or coffee ☕️ dispenser ? Thank you 🙏
The manager was very professional in words and action.
The friendly and helpful staff
I had an issue with my coolant. I did not have an appointment, I stopped in the Midas location in Cathedral City. Jason was very professional, welcoming and knowledgeable. He took fantastic care in explaining to me what issues I am having with my car and gave me advice on how to fix it. He gave me many options. He is truly amazing. I could not have had a better experience. I’m not sure what his title is at Midas, but he deserves all the praise and a raise. Thank you Jason!
Communicate correct pricing, I asked a day before and it was the reason I took my car in for service. Communicate when work starts so I can make a decision to whether I want service. Paid a good $200 over what I was told and it took a lot longer than expected. Dropped off my car at 11:00am and picked up at 3-4PM.
Great experience. Communication was great and happy with the price. Greeted with a smile and I’m happy I was out of there in a timing manner
Jason was very competentProblem was solved
Primarily, the attitude, knowledge and openness of James Mallindine, the Manager. Had he not already been the Manager I would have made the recommendation to Midas.
Fast, friendly and efficient.
down to earth explanations and recommendations. Friendly, knowledgeable staff that kept me informed along the way. Comfortable.
I was highly satisfied because they would answer any questions I had for them. Jason ended up helping me at the end and he did great with explaining and overall was friendly and very professional.
When I picked up my vehicle there was a problem that I did not have when I took it in. It was quickly diagnosed and as they had missed the issue when they did the other work, it was fixed quickly and at no additional cost
They did everything I needed done in a timely manner. They were communicative and friendly.
Sabrina was really nice and easy to talk to - great customer service. James was knowledgeable and showed me pictures of parts so I could understand what he was describing. They finished the work much faster than I expected for a busy Saturday.
jason Chandler is a great manager & technician with a profound understanding of the problems & a willingness to explain in detail the issue & how to solve them. Overall,one is confident & willful to proceed. Confidence comes First.
I had to have a catalytic converter protection shield put on my car. They were the most knowledgeable of the product and do it quickly completely in at a good price and kept me updated with the progress.
Exceptionally knowledgeable staff and very friendly service. We are Canadians and this has to be one of the best experiences over our 12 years of spending time here. Thank you!!!
Knowledgeable and friendly associates
Good pricing, quickly got me on the road.
I am highly impressed witht he honest and responsible inspection performed on my truck. I thought I might need brakes and havent had the vehicle very long. The staff at Midas looked it over and said the brakes are in great condition. Anyone else might have charged me for something anyway. I am retired now and used to do my own auto repairs but just can't. It is good to know there are honest people in teh new generation that are looking out for us. Thank you Midas and Crew at the Ramon Rd. location in Cathedral city, CA. I will be back and have already told several firends about how pleased I am.
They were all ready for me. The vehicle was done on time too.
When I called to schedule an appointment, the woman who assisted me I think Sabrina?, was so knowledgeable and helpful. Upon my arrival, Jason Chandler assisted me with the whole process of my options and was highly knowledgeable and friendly. I feel safer in my vehicle with the additional brake pads and discs...(came in for my AC). Everything works great. I'm a happy customer!
Jason was very thorough in explaining what was needed.
Professional and friendly
Great service provided as requested. Great communication and pleasant Manager - Jason.
Great customer service this is the second time that I go and will be going back because I get great customer service and always stay in the same place when I satisfied
Rico, quoted me over the phone $69.99 for Full synthetic oil change on my Car. I get there for my 10:30 am appointment and the girl at front was not knowledgeable I told her I had spoke to Rico about this when I made my appointment. She had on computer $120.00+He said he didn't know it was full synthetic. That i don't understand when I asked about FULL synthetic oil change he said that he could get me fixed up and out door for$69.99+taxes. If I didn't purchase tires, brakes, rotors few months back I would be done with this location. It's people like Rico that makes u not want to come back.
Attendant was friendly and informed. Mechanism was thorough
Extremely professional and friendly staff.
Had confirmed appointment and was on time waited over an hour before they even looked at my carWas told they would re do the brakes due to warranty sqeek just did a temporary fix rather than what had been promised a couple of months ago
great customer service. Friendly
My appointment was kept and was on time. Price was transparent and work was done in a timely manner. Was very pleased.
I don’t live in Palm Springs area
I went in for noise in the front of my vehicle, and all it needed was driver side wheel bearing replaced, but they replaced both front wheel bearings as well as both front axles . Damage the oil seal in the transmission in the process and lost transmission fluid. Had to come back and get it fixed. Just out to scam more money out of customers. And mechanics that don’t know what they’re doing.
I had an unusual repair that needed to be done. We talked about the work that needed to be done and the price was fair
The team were very kind and knowledgeable.
Jason is the best very helpful you are lucky to have him
Nice reasonable person handled the visit.
Great .. bathroom was clean … shop looks little in disarray .. my service was fantastic
I think the techs had a hard time with the Fiat,understandably a foreign and quirky car. Overall, good experience.
Your staff was very professional. All of the folks that helped me were courteous, very competent, and friendly.
They communicated te price and service and it was in fact eaxactly as quoted with some recommendations for future service items.
El servicio muy muy recomendable el personal muy amigable y respondían an mis preguntas sobre mi carro con facilidad. Me explicaron cada duda que tenia. Muy buen servicio excelente
The representative was extremely helpful and transparent.
Job done well. My muffler broke & they repaired it. I live 2000 miles away in Canada so probably not coming back for service
Staff kind & pleasant. It was New Year’s Day, and they still took time.
This service by James and his techs was beyond excellent. The straightforwardness, honesty, and kindness of this location will have me considering Midas first on our next service need.
Service was great and it was easy to make an appointment. I was able to see my car from my seat and they did a great full inspection of my car. They also informed me what they recommend I get done and get fixed for my next car service.
Great service, great customer service, good value
First time at midas, overall experience was great everyone was pleasant and knowledgeable
There was good communication and sincere concern for my cost of goods
James and his crew were excellent. I was kept informed about the process and given updates.Very friendly atmosphere.
Prompt Professional Honest
First and foremost I would like to thank James and his whole team for making sure my car was fix and safe to drive my newborn home during Christmas weekend they was able to accommodate me in a great timely fashion.
James the guy at the front was the reason for such a great visit. He was prompt, knowledgeable and helpful above and beyond. Was so appreciated how he was able to get me an appt over the phone right away within five minutes of my arrival. I was super impressed
Terrific service and Staff
Customer service was excellent waiting time great.James was very helpful and professional
Great and friendly customer service!!!!I love it there
Jerry or Jeremy was great and all the Techs seemed happy! Good job everyone!
They fixed a reoccurring problem that my regular mechanic couldn't seem to find a cause for. Highly recommend these mechanics and establishment.
James was very helpful and friendly even tho it was later in the evening and I mended a battery replacement
Since the turnover of staff, everyone is really friendly, polite and efficient; they already know us, so it's kind of cool, it has a small waiting room but clean.
Everything when according to schedule.
It’s not Midas its me. I am a hard person to highly satisfy. Im highly satisfied when I’m at an amusement park or I win a ps5 or xbox in a sweepstakes.
The visit was to fix an error from a prior repair, but the shop took ownership and expedited the resolution.
James, the associate/manager I dealt with was VERY HELPFUL and very did his best to keep the repair costs down.
Was impressed with customer service, first rate and top notch
The staff was, friendly honest and knowledgeable
Friendly staff, good value
I give it 5 stars very nice and awesome people and employees and very helpful!!!! And great experience excellent strong vigilant and proactive!
I have new cars so they more than likely not going to require repairs for a long time
Everyone was friendly at the store. No issues with checking in and getting the paperwork started. Mechanic got my car in very quickly and performed the oil change. Manager told me of a few things that the mechanic had noticed that should be addressed on my car. Was given pricing, told manager I would get back to him when I had the opportunity to make an appointment to get the work done. No issues at all with the service.
The manager and techs kept me informed about what was needed and informed me.
Reliable and very friendly and helpful
Great service, friendly staff
Coupon saved me a lot of money. Tire rotation given with coupon was highly appreciated.
Both managers were very great and know there business thanks to Jason& sharron
Great experienced mechanic. I have an Aston Martin not many places will even work on one
Was given and estimate to get Water pump replaced and the estimate was 1200.00 which I knew was way overpriced. I went today to three places and they were all substantially lower. Champion auto was 700 out the door for the same service. Not sure if they were just trying to get us to bite since it was a Saturday but that's really unfortunate because other than that the experience was good.
Love the professional approach and clear explanation of my repairs.
The staff at my local Midas was very helpful, quickly diagnosed my vehicles problem and then offered several options for repairing. Everyone else that I interacted with was courteous friendly and really seem to enjoy their job.
no high presure to purchase more expensive items
The prices were a little bit higher than i expected .
Jason and his team did a wonderful job. They explained everything to me. They were friendly and nice. They took good care of my car and replaced the parts i needed.
Thank you for your prompt attention and professionalism. Alex Rosa
Showed up early for my appointment, staff was very professional and checked me in immediately and work was done in the time I was told. Great communication and everyone worked with a good sense of urgency.
Sharon was super professional
Well, first time here and was greeted with a good morning and a smile. And immediately James asked how I may be helped. And got right to it. Awesome customer service!!
This was my third service at Midas. I am very satisfied with the service and professionalism of the staff. I will definitely have all my cars service here.
Wheel Alignment was quoted at under 100.00 but tie rod was broken so cost and time were both higher. James always comes through and Jason was helpful too!
The manager Jason was polite, very professional and explained the problem with my breaks in layman's terms.
In terms of the staff I was very impressed with the level of communication.I asked several questions in regards to the vehicle inspection and all of them were answered in a very thorough and polite manner. I absolutely enjoyed James the Store manager. A very nice guy with an outstanding personality. He really loves his job and it shows. I Would most definitely go back to have my car serviced at this Minas store in Cathedral city California. Thank you very much for the wonderful service!!Marie-France Boulet760-534-3403
I was having trouble with my company truck and was needing service, but it is my only service vehicle so I needed the work done fast. Everything was fast and easy for me, from calling in and getting an appointment within an hour to getting the repairs done the same day. The kind folks at this Midas location made sure my business was down for the least amount of time possible, and I appreciate that very much.
Front desk personnel (Sharon?) was exceptional.I always felt cofident that everyone knew what they were doing.Everything repair and charge for repair was explained.I liked that there were no surprises - estimate was given over phone as total (parts labor, tax) for each repair item.Overall good experience.
All employees are friendly and very knowledgeable. They were good with communicating what was going on during the time my car was there. In fact my husband returned the next day to get his oild change and had a great experience too. He says customer service is outstanding and we will return.
Prices were to high. I had an appointment but it took 2 and a half hours just to get the estimate. I didn't replace rotors and brakes the prices were too high
The checklist I received, was very light I thought it was blank, my girlfriend said it’s not very clear, the lady folded it up and told me that it was in the envelope, didn’t have the time to explain to me what they, If I need anything else, that was on the list she was very short with me, I walked away puzzled
The assistant store manager Sharron motley was super helpful
all was completed with the information rendered from inspection of auto
front desk person was extremely nice and welcoming. will be returning :)
Went in for oil change and explained that I was not getting a smooth ride, but it was bumpy on left side of vehicle. After the hour long oil change (which should have taken less time) they advised I should get the tires balanced which took 1-1/2 hours longer. I was never told how long the tire balancing would take, but I was not prepared for the extra 1-1/2 hours it took or I would have rescheduled for another day. By the way, I had to stop the gentleman and ask when my car would be ready, he never updated me on when the oil change or the tire balance would be complete.
I was surprised and delighted by the service and the friendliness of the staff. This is the only place I will bring my car in the future.
( The price of the oil change)
I could tell that the service technician was knowledgeable. He explained the problem with my vehicle. I also have to applaud him for his honesty. Midas was recommended to me by on-line neighbor chat Next Door.
Y price was super expensive
I was taken care of immediately. It was fast and painless.
When I made the initial appointment I had to call back several times to change the times. The tech on the phone was very patient and helpful. When I got there, the lady at front desk asked me if I made an appointment and I told her yes and although they were pretty busy, she got me right in !! Wish I knew her name !! She was there the last time I went and she was just as helpful. SHOUT OUT TO THE CATHEDRAL CITY MIDAS !!! THANKS !!
I was very satisfied with the services and very satisfied with everything
Friendly people, fast service, good price.
Friendly staff, honest opinions, easy process, quick service
Have tech read service order before working on vehicle. Took 1.75 hours to do a 30 minute oil change.Then took 15 minutes to bring me my vehicle.
Just an all around good experience.
James your supervisor was awesome! My daughter came in for inspection on her car for Uber eats, he explained to her that her back tires needed to be replaced, which we knew that already. He took the time to explain the size and quality of the tire and how we could save money! We will be back to buy those tires at your store because of how honest James was. Great Job!
Did what I asked in a timely fashion
Called and made appointment, answered phone without a wait, very knowledgable about type of oil, got scheduled and they were ready for me when I arrived, they used seat cover to get in and out of my car. Very professional and James very helpful. Will use this location next time. Only have 14500 miles and 1st oil change since I bought the car last January
The guy that serviced my car was awesome, I'm very satisfied with his work and looking forward to seeing him again
I dropped off my car at 1pm. The tech diagnosed the problem by 3pm. Car was ready next day in the morning.
Friendly service and very prepared and knowledgeable.
They were very busy. Probably because they give good service. Just not accurate about how long it would take them.
Uber inspection done quickly.
Excellent customer service.
Made appointment early so my part’s would be there. Checked in waited. After a ruff inspection they found some problems. Rotors brakes, she thorougher went over everything priced it out. Said I would be back at another time. Setting up appointment next week for all fixes. Very happy with this facility.
Fast, friendly and convenient services
Service was excellent!! I'm from out of town and had a rear stabilizer bar replaced. Was in and out actually faster than the tech told me. I've waited much longer for service at other places with an appt. Absolutely no complaints!!
James was very friendly, efficient, knowledgeable, and explained everything frequently.Very positive experience.
They explained it to me very well and took the extra time to get the job right after someone stole my catalytic converter by cuting up my exhaust pipe and the hanger mounts.
Jason was great explain everything well
Quick service and affordable price
Customer service was great. Time for oil change was great
Great customer service. James was excellent.
The manager was professional, courteous and above-all… HONEST! He could have easily charged me hundreds or thousands to replace a muffler…. But it was only a splash:heat guard sheet metal that had come loose. The cost to me was a very affordable $50. He was glad to help and I was deeply relieved. This staff and manager should be proud of their integrity and rewarded and recognized for their efforts.
Very professional knowledgeable and articulate.i will definitely return n Recomend midas to everyone I come across that is in need of professionals.
jason and James were excellent from start to finish for my muffler repleacement . They even helped my 92 year old dad look under the vehicle on the hoist to show the problem and solution. excellent communicationand customer service and value.
James was exceptionally friendly and kept me abreast of the status on my car.
they strive to do quality work. Both the brakes, and the oil change was done with the care for the customer..... Couldn't ask for a better job.
James. He is an asset and I hope you pay him well.
Went in for an Uber inspection. Not a long wait, 20 minutes. Checked out, lady checking me out was very informative on other services they offer.
Customer service was excellent
Jason was very professional.Excellent service.
My husband was tired after a two day flight. The man and woman that helped us were patient with him even though our vehicle didn’t pass a certain code. The man that inspected our vehicle smiled as we entered, but stated he wasn’t allowed to talk to us about our results. A very busy location, however, did not make us feel rushed. The lady that answered the phone allowed me to make an appt within two hours, which is always appreciated.
I clicked on the coupon button on the email from Midas and said tire and oil change at 25.99 yet the gentleman quoted me at $105. When I showed the coupon he said he never have seen it!!! His supervisor came he also was questioning the coupon I showed by clicking the bottom of the email. Finally they got it done .
Excellent overall experience. Friendly & knowledgeable staff who never oversell. I trust their recommendations and appreciate their honesty and reliability. My first amazing Midas experience was in Cathedral City, CA. Them when I moved to the coast, located the Encinitas shop who are just as fantastic. They both have all my business. Great job!!
I paid over $1000.00 for this service and no one bothered to test drive the vehicle to hear any possible abnormalities ?
Got me in and out quickly. Very helpful and knowledgeable staff.
Everything was explained and completed in a timely manner. The staff was very courteous and accommodating.
When it is impossible to provide the service requested comminicate this at check-in so as to give the customer the option to return at a later time, moreover when the repair or service hits a snag communicate.
James, the attendant was friendly and pointed out that my tires weren't worn enough for a tire rotation which I appreciated. He also re attached a cover under the rear wheel that had lost a bolt.
David and James were Great. Thank You
My Catalytic converter was stolen. The Catalytic converter is obsolete. The staff is working with a state referee and are following up with my every 2 days as we work through this process with the state.
Very professional knowledge and friendly
James is an amazing employee. He went above and beyond to make sure I made it home.
Manager James is a credit to your company. If I had my own company, I would have offered him a good job with good pay.
Timely service at a fair price
Great employees explained everything very well. Even though they couldn’t fix the problem, they didn’t charge me and they found a place that may be able to fix the problem. Super helpful employees!
Appointment was on time. Service was performed and the inspection revealed I needed two filters, which were available and changed out on the spot. Very satisfied, so I brought my wife’s car in the same day (drop off).
They fixed everything to my satisfaction.
I had a problem with my engine light going on and the service manager, James, explained how I could have that checked. He was the most knowledgeable and clear communicator in an auto service department that I have ever experienced. Thanks James!
The entire experience was excellent. Staff was very helpful and service was complete within an hour from drop off
My Midas-installed muffler is rattling.The Midas shop said the problem was caused by old muffler pipe hangers and the car needing a tuneup.$300 later, after installing new muffler pipe hangers and replacing distributor cap, wires and spark plugs, the muffler was still rattling.The shop said the reason the car periodically wouldn't start when they returned it was because there was a piece of gunk left in the new distributor cap.The shop now says that the real reason that the muffler rattles is because the Midas Installed muffler needs welding, and Midas Muffle in Cathedral City doesn't do welding on mufflers. But, the welding must be done by a Midas Shop or it will void my lifetime guarantee. And, I must noway an additional $150 an hour for Midas to perform the Warrantee work or the Midas Lifetime Warrantee will be cancelled.Why do I feel like I am a victim of a con, first paying $300 for warrantee work on my muffler, and now, another $150m an hour for Midas to once again attemptto provide Lifetime Warrantee work? How many thousands of dollars is the Lifetime Warrantee going to cost?
James was upbeat and knowledgeable. Parts were readily available and were installed promptly.
My Jeep was overheating so I took it in. Being late in the day I left it there overnight. The problem was severe. Jason Chandler went out of his way to get the backordered part by driving to the Redlands Jeep dealership for the part. Appreciated it a lot because otherwise I would have been without a car for weeks.
Wonderful customer service
Jason was very sweet and helpful
It took too long for the tech to start working on my carb
The manager was perfect! He was friendly, thorough & accommodating!
"I called Midas in Cat City for a small job, adjusting replacement headlights that had been newly installed elsewhere that were aiming too low (hi beams hit pavement 20' in front of my vehicle). Called for an appointment and was given a specific time, 10:30"
Customer service and also Jason the manger.. alignment guy very awesome!
Great people very helpful
"I got my 2020 BMW X5 oil changed in Cathedal City, California. on Feb 16,2022. I should have know that there could be an issue as the tech had a problem getting the filter on and could not figure out how to re-set my oil light, which I ended up doing mysel"
Easy appointment. Knowledgeable staff and very prompt
Very professional, and very prompt.
Jason has been a life saver and a blessing to Midas he helped me when adding all the issues that needed to b done and informed me about easypay to help me pay for the services. Thank you Jason so much for your help I love coming to the cathedral city Midas because I know Jason and his crew will take care of me correctly. Very knowledgeable and friendly
Jason , Sharron are helpful, great customer service.
My Appointment was for my Uber App Driver Vehicle inspection witch I failed the 1st time and the management allowed me to set a date to return when I had resolved the issue so that I would not have to pay again .no other inspection locations do this for you for only 30 $ others average $160+ so Midas in cat city deserves all the great things about my experience and this survey .thank u Midas Cathedral City
You definitely have the Midas touch everything you touch turns to gold
Yeah I was very pleased with my service as soon as I walked in I was attended well and I was well informal about the services my car needed at the time but I chose to do a couple of things that I really need to get done at the moment, I will be taking my car back for future services....
To start my appointment was accommodated to my work schedule. Customer service was above and beyond the worker very friendly with a great attitude and the way things were explained was amazing. highly recommend this business
I came in for an exhaust inspection and repair. Having made an appointment I took time off of work to come bring my car in. When I arrived early at 9:15 for my 9:30 appointment I was told to return at 1:30 PM the same day. I had to come back drop my car of
Everything went smoothly. The manager Jason was awesome. He kept me informed at every step. I always have an excellent experience at this location.
Went for an oil change and a tire rotation it was way over priced! I told the woman at the counter I had a coupon she didn?t bother to look at it and asked me if it included tire rotation. I told her it did not she then said I never ask I just give everyon
I made an appointment, took off work to be there, and am immediately told to come back 4+hrs later. Came back and waited for 3hrs to be told they needed to order the part. Next day same thing. Show up for the appointment and am told to come back 4hrs later. Tech lied and said a gasket was missing. It was visually inspected immediately prior to “repairs” and was present. Was charged $125+ to have the problem/noise made much, much worse
I was well taken care of by a very courteous and friendly employee. I was done with all I was doing very quickly. I will definitely go back to this location when I need service done on my car!
Great price and service! Jason has Great customer service skills.
"Manger Sharron was 'off the charts' in assisting me. I am new to Palm Springs. Not only did she make me feel comfortable that her team could work on my car, but she told me 'highlights' on where to eat and things to do as a new resident of the Desert. T"
I made a appointment for 10.00am and arrived 15 minutes early. As soon as I was inside the building the service representative at the counter greeted me and took my information. My car was in the service bay just before 10.00AM and they began to work on i
"I came in for just a check up on my new purchases (? Mini Cooper coupe S) The technician told the front desk that the studs are leaking and have to be replaced !! Also the cooling fluid was watery !! And has to be replaced also. , a cost about 1100$ I wen"
Provided great service. Have already recommended this Midas to 3 different friends. Will definitely be back
"Technician took one hour for a half hour oil change. Poked around and moved very slowly, then disappeared for a while. The man next to me was delayed by 30 minutes on his appointment...Now he knows why. "
"While this took much longer than I thought it should, the person at the Front desk was very charming polite and kept me informed constantly . This made all the difference in the world. Had he not, I would have gotten upset and left."
"I only bring my car to Midas because they are very , very friendly and the service is exellend . Not going anywhere else . "
The price was fair. Technicians did not pressure me but explained that certain things needed to be fixed.
The price was fair. Technicians did not pressure me but explained that certain things needed to be fixed.
"Brought my car in at 10am for a brake inspection left it to them with an understanding my car would be done by 2pm the staff insisted it?d be done by 1pm. Called to check on the car at 1 he said 20-30 minutes, took me 20 minutes to get there!! Car was stil"
"As a first time Midas customer I was impressed by the service. Jason was extremely helpful with what I needed. Wait times was a bit long but the shop was very busy, but it got done what I needed . Thank you ?? "
Very friendly and courteous Manager thank you for really good work done right.
"The the diagnosis of the problem with my Honda Accord took a very long time. While I realize my car is pretty old, each time the mechanic returned to speak to me, it seemed as though another problem arose. At the end of the day the problem was still not re"
Always trustworthy and competent and customer friendly.I will return always.
"Staff was courteous, prompt and efficient."
