Problem was resolved same day. My car is running again. They worked with me to ensure everything was clear and there weren’t issues when I picked up my car.
Payden is so knowledgeable and amazingDenny is so talented I’ll be back!I trust these guyTheses guy do it right
The service was great, auto repair mechanics were great
James is very knowledgeable. I will return to Midas because if him.
Great service and great customer service
I am a business owner that had brought one of our fleet trucks to Midas located in Folsom California for an exhaust leak issue. The store recommended that we replace the 2 catalytic converters which required welding. It was later determined that after 2 warranty visits to the same location and continuation of the exhaust leak that the welding was not performed to that of Midas quality standards and the orientation of the catalytic converters were incorrectly installed which would have failed smog due to the wrong part numbers.After two failed attempts at the first Midas location in Folsom, CA to remediate the issues, the vehicle was taken to another franchise Midas location in Roseville, CA where the issues were resolved without any issues.Overall, I'm unsatisfied with the amount of time the first Midas ship had caused with the faulty installation and the multiple trips to try and remediate the issue. The fact that we had to drive much further to a different Midas location for a resolution is unacceptable.I am very pleased with the Midas Location at Roseville as the manager and front desk clerk understood and resolved our concerns and corrected the warranty issues. T
The manager at the Folsom location was very helpful and friendly
Great friendly helpful problem solvers, nice to go as a woman and feel like a human, not talked down to, talked over, or worse. Thanks for the continually great service
James is excellent with customer service.
I have been bringing my car to Midas for many years and I have found that they stand behind their work, have always communicated cost and options. They have always gone above and beyond to diagnose a problem or find a problem. I don't hesitate to recommend them to others.
The guys here helped me before I even brought my car in. They are friendly, make sense and thus exude honestly. I feel my vehicle is in good hands when I come in. I feel like they will not try to dumb things down or talk over me. They are done when they say they will be and don’t take my car for the day for a simple task. In a world where it’s hard to trust people, let alone a mechanic, these guys set themselves apart and I would whole-heartedly recommend them! Mike is The Best!
This guy James is excellent in customer service.
Everyone was professional and kind. They explained what I needed to be done and why.
James was great to work with trying to assess a repeat issue with a pad/rotor combination. He took ownership and clearly communicated what could be done and took care of it. He was friendly and knowledgeful .
they were able to do the brakes quickly
Easy. Repair made same day, very nice staff
Always great service and conversation.
Mike in customer swrvice brought us a piece of mind and was courteous and friendly.
Friendly over the phone and in person.Explained issues well, took care of them and price was reasonable.
Michael was very friendly and communicated what need to be done to our car clearly. He was very good at calling us with updates regarding service to our car.
The staff is friendly and knowledgeable James was thorough in the diagnosis of the situation.
I paid $85 (the minimum) for two small welds on muffler system. "James" was going to research if putting a "2 into 1" pipe to replace forward muffler would work for my car or if I needed to replace the muffler. James was going to call me the next day. James said it would cost about $200 to do that replacement. My problem was a vibration in the muffler itself. My car has two large mufflers aft of this one; the welder said they would work fine to keep noise of car at a nice level (minimum).I never heard from James for a week. I returned to Midas a week later. James didn't remember me or my car. After another explanation, he said it would now cost about $500 to do the same "Y" pipe replacement of the forward muffler. Obviously, I'm not going back there. He was going to mark up the "Y" pipe to $120, charge 1.5 hours of labor (@$170/hr) $255, $25 for welding supplies (gas), (That's $400 by my math but $500 by James' math.
Had to insist on keeping my old catalytic converter
Mike and James were very thorough at Folsom
My appointment was at 10 but they didn't have my car ready until almost 3. Also, no inspection was done, nothing was shared with me about my vehicle. I've gone other places where they tell me about the fruids, battery health, filters, etc and that they checked to make sure no notifications were out on my vehicle. I got nothing from Midas but the bill. I used to go here a lot a few years ago but it's certainly not as good as it used to be. I'll be looking for somewhere else to go.
Easy to talk with the guys, work to get my car back ASAP. Seem to be honest with what they are telling me. The waiting room could use a make over or update.
Made appointment online but realized it would not work after all. Mike called me and made arrangements to bring it at a convenient time the following day. That was nice and easy. This is top notch service. The service timing was good as well. Keep it up guys! Thank you
When you replace the pads and rotors on the front they should have at least replaced the pads on the back at the same time. Now I have to make another appointment and spend more money and waste another day. The excuse the representative gave was I wanted to wait since it had a little bit of life left. Didn't sound like it had much time on them and they wasted my time.
The worker was very helpful
James is by far the best asset at this location. Please give him a raise.
Told me exactly what was wrong with the car and maintained friendliness and a good attitude throughout. Good value for the suspension check as I got a couple other insights and recommendations as well, very much appreciated.
Excellent Customer Service and friendly staff
Efficient service, friendly staff
Great job as usual from James & the team..
James at the desk was very approachable and knew his information. Referred to customers by their first name. Walked out to my truck and looked underneath to help me understand the issues with securing my catalytic converter from theft. Hayden is an experienced mechanic that welded a cage around my catalytic converter and also welded up the repair work on my CC. Very patient and explained what he had in mind as the SME. I let him run with it and it turned out great. Both gentlemen were there to answer questions and provide suggestions.
Everyone was informative, friendly, answered my questions, communicated promptly and price was reasonable.
Very very courteous gentlemen!
I came to Midas with a problem that included extra labor and equipment and was very happy that I was not only informed of my options but they were handled with professional friendly service. Great staff, great customer care.
Ensure Midas coupons can actually be used at the store
Manager James fit me in for a diagnostic even without an appointment,he is a very friendly and proffesional person.explained the process clearly and was
Honor the discount postcards Midas mails to me. Offer a better price on oil change.
James at the Folsom location was excellent to work with and will now be doing my business for future needs here due to his exceptional service.
Professional, courteous and performed the work to my satisfaction.
Everything was done on time and very neatly
James was amazing! I thought I needed brakes and tires, but I did not. He was honest, friendly and helpful!
Expensive Services were recommended that were not needed. Had this confirmed by my regular mechanic.
My truck was left unlocked overnight. Everything of value was stolen from the car including touchscreen radio and after market sound equipment. They said “sorry, nothing we can do”
James was very honest, friendly and straightforward with what needed to be done. he was very proactive about maintenance of the brakes. I also appreciate how accommodating he was to fit me in that day and get the work done as I had a long trip coming up. he also was kind enough to let me sit in the waiting room with my dog.
I brought in my car with an obvious oil leak after one day of waiting I was told engine was cleaned and no visible leaks found I was told they would recheck the next day after the second day was told again engine had been cleaned and inspected and no visible leak was told to pick up the car after I got it home opened the hood the engine was full of oil no clean up had been done I wiped off the valve cover only to find the leak myself paid 170 dollars to self diagnose and clean the engine myself I trusted this shop had taken my car there before multiple times and different vehicle but never again lost a loyal customer
Convenient location, competent service and fair and honest pricing.
The staff were extremely helpful. We had our SUV towed in because we thought the catalytic converter had been stolen. The Midas staff put our car on the rack right away and found that the converter was not stolen but the exhaust pipe had been cut during an attempted theft. They were able to weld the pipe back together the next day. They were very knowledgeable and kept us informed throughout the process.
Answer the phone with respect for customer. Understand and be able to communicate estimates, and be prompt with follow up calls.
First and foremost, I purchased "NEW" brakes in November 2021.I brought in my vehicle because the brakes were squeaking, and the Folsom Store Manager also heard the squeak. A mechanic took it for a drive , and heard nothing last week on May 5, 2022. It's seemed to be okay without any squeaking until today, this afternoon May 9, 2022. Not sure why, but what can I say. I previously owned a F250 and had "NEW" brakes installed on that vehicle at the same store location at the end of June 2020, and those brakes seemed to have no issues at all. I'm not displeased, I just like my vehicle to perform without having to worry if I'm going to get stuck somewhere, and being a Building Contractor, I am "ALWAYS" busy. Otherwise MIDAS is an awesome place to get service as I have on a few vehicles.
I've been coming here for all my car's needs for several years and while I will miss Jeff and his previous crew, I do enjoy the continued honesty I am also seeing with the new owners, very important as well as the trust I can place that the checkpoints will be done and explained in an an understandable manner and if I have the option of waiting on whatever anissue might be.
I was highly satisfied with my experience at Midas. Folsom Midas is by far my favorite one that we’ve used for service.
The Midas team alway repair my car with no returns necessary
I brought my car in for oil change and brakes. On my way home, my car was acting up. I call and got an appointment to check the problem. They over filled my oil which was causing the problem. They took the time to figure out what the problem was. I thank you.
Well our 2015 Highlander needed brakes. I decided to try Midas in Folsom. I easily scheduled an appointment online. The staff was awesome. Very transparent and thorough. They gave me upfront all my current and future options and let me make the call. So fa
My husband trusted Midas all his life. He passed last August but always told me that this was the place to go for help.
Professionalism of Erich and when Jeff is there, Jeff
Fix the brakes THE RIGHT WAY THE FIRST TIME! Should not have to come back 2 times to get the brakes fixed right!
"Thank you for your knowledgeable, friendly, and great customer service. It?s also so nice to have a very reasonably priced synthetic oil change especially with your coupon discount of $20. Thank you again for everything."
Will jack ur car up and not fess up to dirty work
"I'm going on the 7th day without my car. Still no resolution. All these reviews don't seem to add up from what's in Yelp. I wouldn't be so upset if I had a resolution or had compensation and good customer service. At this point, I'm frustrated. They gave m"
All these reviews are different from the Yelp reviews. If I do get compensated I'll rewrite my post. It's the only right thing to do Midas in Folsom. Again I hope you do the right thing
"First 4 days without my car per defaulted part ordered they said plus bolts were tough to take off. I was never asked for a ride, paid uber, or option to rent a car. Then I was told I received all these discounts. Which I don't believe I received. Picked"
The service was excellent with friendly staff giving me status on my car. This is the place I take my car to for routine maintenance regularly.
All the guys at Midas were extremely helpful and fast! They made everything so easy and I will continue to come back! :)
"Hi I am sure you did a great job, but how do we really know weather a alignment is good or not I have confidence, that your shop is doing a good job, regards Frank"
"I have gotten my car repairs done at other Midas?s in the past, but Folsom Midas is far more better in customer service than the others. The back and forth communication was great. Thank you Jeff and Joe. You and your team are Awesome!"
Great people. Good prices.
I would have like to have known plainly that it only goes back a few years because I would have gotten a more comprehensive report. Now that Ive spent the none on the one report, I cant afford to get a more in-depth report.
I went in for air conditioner. I was playing cd and radio on the way there.they left a part sitting in my back seat with grease on it and radio or cd didn?t play anymore. They wanted to send me to radio shop and I would have to pay to have it fixed. Jeff t
"After paying $900 for a wheel bearing repair, my car was worse than when I brought it in. When I returned to have it corrected, I was turned away and told (without reinspection) that they'd done everything correctly. I drove straight to the dealership and "
"Will never do business with Midas again. Permitted Midas to complete over $1200 of service on our Suburban which included a diagnostic test and an oil change. The following day my husband was stranded for almost 3 hours, miles away from home in the vehicle"
Every thing was taken care of very well and in a proper time
Excellent customer service from very knowledgeable techs. I highly recommend them.
Excellent job!!! They were thorough and even provided extra discounts when I added new tires at the time of pickup:)
They did an awesome job, my car started out with one problem that turned into a cluster of more:( They did a great job of keeping me updated and asking permission to move forward, everyone there was so nice!
My car was serviced right on time without pressure to upsell me to services I don't need.
Oil change on my Cadillac Thorough inspection, timely service, and friendly staff makes for a very pleasant visit at Midas in Folsom
Brought car in Tuesday and had the problem identified. Was told getting the part would be easy as the dealership kept 15* on hand as this was a common issue. Due to the time opted Make an appointment on Friday. Called 4 hours after the appointment starte
The staff is always nice and friendly. Repairs didn't take very long and I'm always satisfied with the results.
Completely failed on delivering had to ask them for my money back my wife bought the tires from them and they charged me $30 to fix a nail flat not to mention they could not perform on the muffler
"I called in the morning for urgent brake repairs and they fit me in the same day! Ronnie was very professional and helped me get my brake repair completed and also gave me a quote on new tires, too. I will definitely be back. Thanks!"
Joe at Folsom Midas bumped me right up front in line and did a tire repair right away and helped me avoid getting ticketing on the side of the freeway . Thank you Joe
"If your going to allow us to make appointments with the notion that you will contact us within 30 minutes make sure you do even if it?s to let us know your to busy. Sent a request over two hours ago and heard nothing, I know it?s a busy weekend but if you "
"Came in because my air conditioner quit blowing cold air.. I realized it could have been numerous things, some of them being very expensive repairs. Your tech examined my car finding it was just my relay switch., a $20.00 fix I have been coming to you fo"
Midas always treats me right
"Got my reminder for oil change and service and made my apponitment. My email said special for oil change and tire rotation was for $19.95, and that is what was being advertised on TV.. Brought my vehicle in and they found a few other minor things that ne"
Service is always great timely and efficient
It was good experience with Midas as always. Good supportive staff and overall good service provided every time we schedule.
Excelent service, fast and quick. Best price.
Fast service, complementary coffee would be nice.
Had my car for four days when I picked up I noticed the backseat has been destroyed apparently by rodents. I returned on Halloween around 12:15pm red head with glasses took pictures of backseat and cleaned up a tiny bit. Told me someone would call back. A
"Always professional, prompt and provide top notch customer service! "
was great to be able to get car in for brakes last minute and still get back that afternoon
Everyone and everything was fantastic! The service was done right and in a timely manner.
The crew was great. They were sure to ask me before doing any extra work and explained clearly why it had to be done.
"I spoke to Jeff about this, the manager at the Folsom location. I was quoted a price that was about 1/3rd the price quoted after I took my vehicle into the shop. I understand that Audi's have specific parts and would have expected the team to know that a"
"I don't know much about cars, and when I went to start mine on Sunday, it wouldn't start. I called AAA thinking it was the battery. The AAA man said it wasn't the battery , which was fine, but the starter. I live alone and thought I would never get it work"
Excellent customer serviceEmployees are friendly and very accommodating
Good service, in and out timely
"I made an appointment two days in advance to have my spark plugs changed.This would be enough time to order and receive the parts.After 3 hours ,I called,I was told the plugs weren't there yet. 5 1/2 hours to change plugs.Whats the sense of making an appoi"
"My experience with the Midas branch in Folsom, was well above what I imagined it to be. I?ve been told that I have OCD, especially when it comes to my car. Maybe, a little!, The first thing I noticed when I pulled into the shop, was how clean and organized"
"I usually take my car to the dealership for service. I drove by Midas on my way to the dealership by chance, and decided to drive in, mainly to get information about brakes. I was greeted by the manager, Jeff and an associate by the name of Lacarey. I aske"
I SCHEDULED AN APPOINTMENT FOR OIL CHANGE AND TIRE ROTATION, THEY CHARGED FULL PRICE FOR THE PROMOTIONAL COMBINATION BUT DID NOT ROTATE TIRES
"Had some leak under the engine of our Lexus GS 400. After a few days at the shop, the Midas team determined it to be a leaky power steering pump which was previously replaced within the past year. Fortunately it was less than 1 year old, so the part was "
Midas accommodated me almost over an hour before my appointment. Very pleased with my oil change.
Services are always excellent thorough and timely. Jeff is a good asset
Great customer service. Finished my car before promised.
I was greeted upon entry. The counter clerk quickly entered the vehicle data. The oil change was performed. I was given a reciept and done.
After paying at Midas my credit card was used locally at Car washes and other locations. I had not used Card for any other recent transactions. I can not confirm that this facility or employees abused confidential information policies but the inconvenienc
Midas was so busy but managed to accommodate my oil change nonetheless. I am so grateful, and pleased with prompt service and smiles too.
You guys did an awesome job and I love how you check things and let me know about my car and how they can affect me down the road. I would defiantly recommend you to all my friends.
"My experience was horrible! I went to this location because I saw the high reviews on Google. My initial visit was for an oil change and new brakes. Jeff called and also recommend new filter, coolant flush and transmission fluid. I agreed to the recomm"
.... good repair facility...
"THE UP FRONT HONESTY OF THIS BUSINESS FROM ITS MANAGER, AND OWNER! QUALITY OF REPAIRS AND FAIRNESS OF PRICING ! HIGHLY RECOMMENDED "
I have been coming here for 7 years. So far all I have had to have done is oil changes and tire rotation. Everyone has always been very courteous friendly and efficient and honest. Very pleased with the service I have received.
Thus first time i took my car outside hundai service center for oil change. It was good experience.
"I have been coming to Midas for only a short while, but I am extremely happy with their customer service and the attention to detail. Tim and Jim are very nice and are willing to go the extra mile to fix whatever my car throws at them. I know I will be a h"
