quick in and out. estimates provided properly. Time taken estimate was provided.
The great service all began and ended with Marcus, the front desk rep and service manage. He was easy going, sincere, really listened about concerns and presented different scenarios, alternatives, cost saving ideas, and explained things in a way a lay person could understand. Marcus was also very thorough, knowledgeable, and had a good teamwork/communication with the mechanics.
I gave overall satisfaction. Not highly impressed.
I highly satisfied because I like the service and the manager is friendly to all the customers
I paid a good price for my oil change. I was told the price and timeframe upfront. Everything went as expected.
The gentlemen who helped us was such a kind and professional person! Work was excellent as was communication during our services. Also loved the text message inspection that was sent to us! Price was fair for the services as well.
When I arrived I did not have an appt. the service was excellent and everything was explained to me from beginning to the end. Very nice staff and very informative.
The tech who called me to tell me about the needed repairs was knowledgeable and good at explaining. He told me the cost and time to get it all done, but he and the mechanic had to stay late to finish. I appreciated them doing that
I went in for an oil change and tire rotation, but was also given a complimentary inspection and the employees found a few potential problems with my vehicle that they immediately brought to my attention and explained quite well to someone who knows very little about cars. I will definitely be bringing the car back to have them deal with these issues when the time arises and I appreciate the honesty and communication!
Accomodations is highly satisfied. I’m well informed of what is going on with the service. Waiting time is very reasonable. The job is well done.
Great service, high quality parts and friendly stall
Better communication when problems arise. Even though I had an appointment, I waited almost 20 min to check in due to a computer problem. This was never communicated and when I asked if we could get the process started manual, I felt like I was being attacked for being impatient and rude.
Dashboard repair not done correctly. Have to go back twice for them to fix it!
The service was done quickly. The associate was respectful and gave a slight discount on on the bottom line of the service charge as well.
no recommended because there were a communication gap.
i really appreciate the services done to my car as it looks like with a very smooth drive when the oil change is done and tire rotation is perfect.
Joseph had excellent customer service. The 2 managers at the Thornton location in Fremont Ca is the main reason I go there. They always are very helpful and I trust the info that they give me about my vehicle.
I’ve never experienced such bad customer service before. I highly suggest management gets involved and conduct a customer service training to there employees, especially Sam there sales rep. I’ll never return to this Midas again (Fremont,CA) location off of Thornton ave.
scheduled online but was not confirmed never replied so i had to call to make an appointment
Always in and out making it short and simple 💯
I want to get my 2008 Honda civic lx alignment . Will you give me a coupon / discount in this service ? Appreciate this .
Your people, communication , upfront with the problem, Satisfied with all that was done. This is the only place i have been where they email and call you to check up monthly to see if there is any problem with the work. My car only goes to Midas..
All employees are all very friendly & accommodating... Thank you MIDAS
Associate Manager was not approachable. Didn’t tell me about the other services or explain the coupon pricing. I had to ask a couple of questions. I guess he was busy, but customer comes first.
Paid a little more than I expected, but pricing wasn't crazy.
Work done in specific time zone n clean n friendly environment
The staff was very accommodating with my same day appointment. He explained everything from when to come back to pick up and the process to scheduling for the next time.
Excellent service and straightforward pricing.
Great customer service enjoyed the service very happy. Thank you
As a long term customer, I found the service, staff, and management continuing to be excellent.
Fast check in and check out, fast oil change
Check-in took about 10 minutes even though I had an appointment. I'm not sure why it took so long to generate the necessary paperwork and the associate helping me did not offer any explanation.
Very good customer service and pricing
I felt that the staff treated me with respect as a female costumer. And I really felt heard. Took good care of my car and we’re very professional
The management, master mechanics, and work on the car including speed and expert analysis were fantastic. I was advised every step of the way, and the followup and test analysis afterwards was superb.
I visited Midas first time for oil change, with first visit they recommended 2nd visit for checking engine belt noise/squalling check up, in my second visit said alternator needs to be replaced, and costs around $500. I said I don’t want replace anything and I paid for $40 for just checking.I went other auto shop on same day they said just need to be tighten engine belt and said cost for $30 box
The staff asssign at the front was very friendly and he explain in details if there is a problem or issue to be fix during my visit and explain the cost of the maintenance. Highly recommended to all my family and friends. Continue the good service you provided to all your customer.
I made the appointment because my tire on the back right of my car kept losing air. I told them I think there might be a nail or a leak. They kept “assuring me” there was nothing wrong with the tire & they just added some air to it. I had to take the day off work to make it to the appointment. The next morning that same tire that they kept assuring me there was nothing wrong with, was at a low PSI again & the tire light was on on the dashboard. I found a nail in the tire. I don’t think they even checked the tire & I had to take another day off work to go somewhere else to solve my problem because I was dismissed & not believed.
Tried making an appt and never got an email follow up. Tried again the next day and received a call saying they could take me now. Went in and said I wanted an oil change, worker asked which one, and I said the $65. He prints out receipt and asks for the key. I waited and was pretty quick. Worker gave me the receipt and showed it was $84. No explanation on why it was more. I saw while he was printing it, the tire tread and fluid levels were checked with some recommendations marks. He mentioned nothing and said I was good. I asked is there any recommendations and he states oh yeah you need to replace the steering fluid, and this and that. Didn’t offer to have it done there. I looked over it in front of him for a minute or two and he didn’t explain anything. I will not be returning as I can find a cheaper oil change and better explanation of things somewhere else.
The problem I Came with was solved
All services were Excellent!
Fair price. Wait time not too long.
They found a couple of other things wrong and not only find they just tell and explain things, they showed me. I really appreciated that.
Sam is a great leader and communicator. The whole team is great and went above and beyond to support me during my visit and afterwards <3
Adelmo Montero Affordable Handyman Serv
Provide a competent technical service. Very honest team and worthy of my continued business.
The person that helped me Sam was amazing. Multiple task, helpful- Great communicated. All credit goes to Sam.
Great service and staff are friendly.
This Midas Service center has made a great 2022 start on quality maintenance on my vehicles regardless of type or age. The owner manager and his administrative staff go sincerely out of their way to listen to my concerns and deliver accordingly. They parti
"Despite the hour wait working on my car, they started working on my car on time with my appointment. "
I first came here to get a quote for a battery change and when I had enough money they changed my battery which was difficult to get into because you have to remove my tire in order to get access. AD and crew took good care of my car. Thank you guys for be
Very happy with the service.
" Great service in 2021 continues and is pleasantly automatic at this well run shop!No matter the type of car, age of car, problem, type of troubleshooting or service needed, the work is well explained, done exactly as promised, and at a fair price.Great a"
I have always been pleased with the work done on my Prius here at Midas. Efficient staff and timely turnaround made servicing my car a pleasant chore.
"The service was genuine, comprehensive, timely, very informative, and skilled. I appreciated the incredible pricing for such quality work and preventive care. Kudos once again to the Captain and Team Midas on Thornton Ave.in Fremont, CA. "
"No matter the age or style of car, or the degree of matenance and repair needed, the front office staff and the mechanics do not hesitate to do their best. They always give honest feedback, explain the work needed and work done in detail, but do so in a ma"
"The manager and assistant manager made sure the shop provided a thorough, and great 'safety in mind' examination of a 2000 foreign car , and completed essential repairs. The work was awesome as usual and done with care as they understood it was for a youn"
"In July and August, I had a lot of extensive and routine work done on a newer model Honda and Hyundai, plus an older Mercury, and a classic 80's Cadillac. This shop's ability to work on a variety of cars, i.e. age, domestic, and foreign showed great skill,"
"Honest professional great service,Been coming to this location for many years I trust this locationfor all my of my vehicles from my BMW tomy Honda etc.Thanks for your great service "
The team at Midas always do a great job. Always professional and reliable work.
"I went to midas store in fremont in Thornton Ave to remove the nail from my tire, But they didn't checked the tire and said that need to change the tire. I went to another store but not MIDAS, Simply they removed the nail and filled with accurate pressure."
I would go back to get my oil and filter changed because of the staff's professionalism and approach to convenience.
"When I went in to get my rear passenger tire replaced, I expected the crew to be quick on their feet and straightforward in their suggestions. They proceeded to exceed my expectations for a fair, reasonable asking price. I would certainly recommend this Mi"
"I requested to solve two problems. The first one (shaking when decelerating) was an obvious issue, the front brake pad and rotor was replaced by Midas and the shaking is gone. I say it was obvious because another mechanics also pointed out the issue, and h"
"I got an oil change on 10/1 at Midas called Al in the morning to setup an appointment for 2pm , Ichecked in waited for my car I was on the road again at 2:45pm. Mida had identified a problem that I will have repaired in the near future. Good Job Midas"
Scheduled an appointment online for an oil change but didn?t get a call back or confirmation. Had to call to make an appointment. No big. Was on time but waited an hour and a half and watched as a walk for an oil change left 15 minutes before I did. Got my
I?ve been bringing both of my vehicles in for service and tires for 3 years and always get great service with no problems. A D even sends me a reminder that my truck is due for a service when I haven?t been in.
"Great job! The Technicians precisely identified the issue and fixed my Coolant System whole unit. Also, fixed the misfire issues.Highly recommend others to come to this Midas workshop and get their services done. Thanks to AD, the manager for his warm and "
Very professional and efficient shop. Went in for an inspection on a car gifted by a family memeber that had been stored for years and unsure what needed to be done. Al called and told me exactly what needed to be repaird so we could safely transport back
Excellent service provided by this auto service center. Owner A D Singh is very friendly and nice soft spoken guy . He supervises every repair himself and provide proper guidance . He offered me discount. I feel it is Perfect auto center .
"I was told if I brought both my vehicles in for maintenance, I would be treated right. Was given a $25 discount on first vehicle so my guard was down when I brought in second vehicle. They tried charging me twice the cost of my truck repair until I advised"
Other then a piece of paper and a phone call they really don't tell you much when you pick up your car and the price for labor is very expense 300 dollars it took a while for them to install the brakes as well
"I dont think these people know what they are doing. I took my car in to have the a/c fixed, since I was driving to Louisiana in a week and need the air for my 2 cats that were traveling with me. I think just about everything that could be replaced, was re"
Front desk was attentive and knowledgeable.Though I usually get a 10% discount when I visit. I forgot to bring my coupon and didn?t get a discount this time. Mechanic forgot to fill water for wiper. Though it was done after I mentioned it.
Went in for an oil change and to have so tires mounted. That was done as expected. I asked for an estimate to have some other work done and was told that I would receive it on Monday. It?s been over a week and I have not received the estimate. No big deal
Charged me $150 to tell me nothing was wrong. Only for the check engine light to come on as I pulled into my driveway 1.5 miles away. Took it to another mechanic who identified the cause of the problems I brought it in for almost right away.
"My breaks are great now. Hopefully last longer, but what I like about is, it?s life time warranty ??"
"The truth is in the pudding. I thought I needed brake. They said I could go another 25000 miles with what I had. Thank for not changing me for something I didn't need. You could have, and I would not have known the difference."
The guys there are great. They tested my battery the last time I had my oil changed and told me my battery was only at about half the normal code cranking amp. I thought it might be covered under warranty from the dealer but no such luck as they offered
So far so good! Car seems to be running smoothly after evap canister and sensor replace.
I feel the Midas team arw Great! Not only do a great job on service requested but the team also let me know if there are any up coming or possible repair concerns detected. I think Midas is a great place to take my car and would recommend anyone to utilize
"When I came in for my appointment, I was told that my car will be done in 45 minutes. After waiting for an hour, I asked when my car will be done. The customer rep went to the shop to check but never gave me an answer when he came back. After another 15 mi"
"Excellent service provided by this Midas service center. Balkakaran Singh at front desk is Excellent, very nice guy, very polite and soft spoken . I really appreciate his customer service . "
I asked to rotate my car tires he said he did but they didn?t!!!
"Absolutely terrible I took my car in because the battery kept dying they did a diagnostic and I was told I need a new alternator spend 500$ then 2 weeks later it dies again they do another diagnostic and say I need a MIC unit for $1,400 and 2 weeks later d"
"I called on a Thursday for a quote was told by BK a few hundred dollars $400 max.Came in Saturday Al gave me an estimate for work $900 I needed my car tuned up had to have the work done, I spoke with BK later said he made a mistake he gave me $40 off?They"
I did some research after the fact. I was charged 185 dollars for a 35 dollar part. I know these corporate places like Midas train their people to squeeze as much money out of customers as they can. So I guess it's my bad for going to Midas. I will lea
Went in to get an alignment. Professional and quick service
"Quick and friendly. Like the summary receipt provided showing when something is good, suggested or needed. "
Fast turn around. Great service
Very friendly and excellent service thank you
"This is my 3rd time going to this Midas location for an oil change. Because there are too many people living in the same city as I do, I usually go there on Saturday mornings before they open up so I am usually the first or second customer in line. It tak"
I have been relying on Midas to fix the non-engine parts for years. My car still sounds like (and performs like) the day I bought it 11 years. My 2006 Toyota Scion xA has 230000 miles and I want to get to 300000 miles. Midas folks know what they are do
"I went in to have a radiator hose replaced. No problem, except for the squeaky pulley my car had that the mechanic took it upon himself to ""adjust"" (without my authorization), which made my car undrivable due to the noise. (the pulley had an intermittent s"
You guys did a good job. Thank you well done
I believe the work they did on my car was fine but they need to take more initiative. I picked up my car and when I got home looked over the receipt there I saw a note that said my left headlight was out. Why wouldn't they tell me that when I picked up my
This is the 2nd time I have gone to this location for an oil change. So far the staff have been professional and timely in getting my oil change. I go there right when they open so there is not a lot of wait time. I will continue to go to this location
Hi my name is sayeed sadat. I toke me Toyota Prius to this shop They charged me $45 dollars usually other modes charge $30 dollars for oil. Hangs and tire rotation. This Midas charmed $45 dollars only for oil change and they were asking another $20 for tir
"I have taken my car to this Midas store for brakes and oil changes, and have not been disappointed. Al and his crew are extremely professional and accommodating. I highly recommend this Midas store for your service needs."
HORRIBLE SERVICE!! NON-EXISTENT CUSTOMER SERVICE. I ONLY CAME HERE BECAUSE I GOT A FLAT TIRE ON A SUNDAY AND THIS WAS THE ONLY LOCATION OPEN CLOSE TO ME. TOOK 5 HOURS FOR THEM TO EVEN LOOK AT MY TIRE TO TELL ME IF IT COULD BE PATCHED OR HAD TO BE REPLACED.
It start with Ishar who respond quickly on my request for an estimate and appointment. The technician who diagnose my car was so knowledgeable that he didn't stop to test run my car until he is sure of what the problem is.I would surely use again this Mida
Good service was given to me by Israh when he gave me a quick response and a quite reasonable estimate. The technician also diagnose the problem professionally when I told him the problem. I would surely recommend this shop and will be back for another car
"Professionalism and knowledge of service is the right word. It started when I ask for an estimate for my car and it was Ishar who gave me quick response, after which a test run diagnosis was made by a knowledgeable technician which resulted in a correct di"
"Great customer service , Israr Refai did everything he could to find me the best deal and gave me options rather than tell me that everything needs to be replaced now like other companies do, he also showed me what parts were good and bad and that some wou"
