Marcos and Beto were so polite and informative could not have asked for a bit of experience both Midas locations or in Fresno the north Fresno Blackstone, and the one Ashland they were absolutely amazing
Even though Justin was short handed, he took care of my car, and it no longer makes noises! So friendly and polite too!
I found Justin to be honest. He explained that my brake pads were in good condition. When he could have been dishonest and took my money. I will come again and have faith in your service.
Great communication and attention to customer.
they were very honest and show me the things that need to be fixed
Good customer service and friendly
Whenever I come in I feel like a valued customer. Humberto found a coupon for me to use which I appreciated. My only disappointment was I didn’t get a sticker telling me when I will need my next oil change. I always find those helpful- since I have a lot on my mind, it’s one less thing I have to keep track of.
Daniel explained process, easy to schedule appt and employees were easy to talk to.
customer service, getting my car in 1 day.
It would be nice to be able to return the tires that I bought. I am not satisfied with them.
They were very helpful in explaining on details of my vehicle and very professional
I was highly satisfied because Misty Costa made us feel very welcomed. She was very explanatory with the services provided to us. Her energy was eccentric.
The manager at this location and woman were very understanding of my issues with the previous location. They took time to make sure I was comfortable and understood the breakdown in pricing and service.
The customer service was all for me. Went in and the workers were friendly, offered water and got to the point waited less than an hour for my stuff to get done.
the manager was the most friendly i ever had
The associates were friendly and very welcoming. Their explanation of what was wrong with my car was very clear. They gave me a discount for being a first time customer at Midas.
The service was a great price. The staff was amazing & very helpful to us.. thank you
I appreciate that Joseph remembers me when I call. He makes me feel like a valued customer and tries to get me the best price possible.
I'm a regular patron and I've seen several managers come and go at this location, but the building stays the same. The environment needs to cleaned: windows cleaned, cobwebs removed. Maybe window shades to block the sun? Directly across the street there's a Les Schwab and their lobby, is always clean. The Les Schwab has been there 2 years, and they service the same poor community. Why do I have spend my money at a place that doesn't provide a comfortable place for me to visit? I don't! Combined, my wife and ear 150,000 per year. We shop here because it's our way of helping ensure there are options in our community.
Really appreciated joesph and David at the Manchester location in Fresno off of Blackstone the past 2-3 visits.
Staff is knowledgeable and friendlyMisty did a great job
Everything went perfectly
Im just waiting for a call back after i went for a brake inspection and left with a broken wheel cap.
Staff is great. Lobby is spacious enough. Location maybe a little rough, but I felt safe. Employees looked skilled and worked to together well. Communication between them also made me feel they are a component team.
I had great customer service and my car was worked on in a timely manner and at a decent price and I was given a few payment options.
Very knowledgeable and friendly helpful service that diagnosed a problem we were not even aware of.The staff were very timely even with no appointment and the overall experience was the best of any shop I've been to previously. We will definitely return as well as refer our family and friends to your location. Thank you very much for your professionalism.
When I was on my way to work, I noticed once I got on to the main road that my brakes had become incredibly spongy and non responsive, it was not the best feeling, on my way down Blackatone ave I knew I had to limp my 4runner into a shop. In the distance I saw the Midas sign and remembered that my no nonsense grandfather only went to two shops, either Maaco for paint, or Midas for everything he couldn't do. So I figured it was Karma and pulled in at about 10 til 8. The manager was first to show up and open the shop followed by who I found out was the assistant manager and 2 techs. One gentleman was already ahead of me for an oil change, and we got right to business. As my car is a '94. When explaining to the guys what happened they expressed concern and let me know they'd go over my areas of concern and even drove me the rest of the way to work just 5 mins away. The repairs took about a day and a half as the power steering had a kink in the line. Long story short she drives like she's brand new again.
Charles and Isabel Warner
They make you feel like family and their prices is reasonable you leave them satisfied and not used. Thanks Mom The Warner family keep up the awesome work.
The staff was very helpful and polite.
The professionalism by management as well as the technicians was excellent.
The service was fast and convenient and the associate they help me with great and very helpful and explained everything
Very good to help people thank you so much
The customer service is always great their friendly and knowledgeable they make everything a breeze. Midas does very excellent work on my truck I’d recommend them 100%.
From the time I called to schedule my appointment, the gentleman “Jr” was very helpful and polite. I was very impressed with his ability to answer my questions.
Oil change was done before time they had told me excellent service and good service.
Will the associate who helped me was very knowledge of what service that was being done also a couple of minor services my vehicle needed.
Communication is always the best. Updating the information I have on what's being done to complete work on my vehicle.
After i took the car home it smells like burnt oil and i did not have a oil leak prior to visit..dirty oil stained handprints everwhere in my car..people dont know how to wash their hands im guessing..and to top it off my antifreeze from my radiator is leaking and i never had a leak before..dirty mechanics never coming back thanks for nothing
Customer service was awesome but issue wasn't resolved in time frame. When they say they are going to follow up with you by email or call they don't. Now my next appointment is way in clovis to repair same item next week. Spent a lot of money and time on same issue and even though the initial problem is fixed now I have three lights coming on that never came on before. Guess I'll call Monday to see if my appointment was made since Noone called like they said they were.
The wait time is absolutely ridiculous, I have been going to midas for a long time and it gets worse and worse every time. Why do a person have to wait almost 4 hours if they have a scheduled appointment for an oil change?! Make that make sense. Do better! On top of that if customers going to have to wait a long time at least CLEAN THE RESTROOM SO NASTY
Was only there for about an hour total so I was pretty satisfied with my overall experience
The services was excellent the machanic Dave Chavez was very nice personally explained everything well to me and the service was done fast I appreciate that I will definitely go back and I will tell my family and friends about taking there car there ! Great experience thank u Midas
They gave me Clear understanding of the problem. Went over all my options in detail. Helped me weigh my options.gave me the time I needed to make my decision, no rush.did a great job fixing my vehicle in a timely manner...thank you guys.
Return vehicle to customer fixed as promised
Quick, knowledgeable, and easy. Couldn't have asked for better service.
You were able to schedule me the same day I called.
The price was fair and the staff were friendly
The price was what had brought me there. And as far as the oil change I received I’m completely satisfied. My issue is that they didn’t go over the list of things they checked on (during the free inspection offered with the oil change), which is half the reason I go to get my oil changed as opposed to doing it myself.
The service was very fast , the customer service was genuine and the quality of work was awesome. Thank you for having such honest and genuine employees.
There was a customer who was trying to get tires warranted. Unfortunately he did not maintain maintenance of tire rotations. Service Manager was professional and explained why but customer was not agreeing. So that was irritating to hear.
My oil change was fast. I am a regular customer so I am in the computer system.
This Midas location is my go to place. They are transparent and I dont feel intimidated going there because I know they will be upfront with their prices.
I made an appointment online and it was very easy. The Midas brand according to the web site appeared to be new and state of the art. This was not the case at all. The tv was on a sports channel. The magazines were not appropriate. As far as pricing, I was quoted 2 different prices. One using the online virtual service, one from the onsite service advisor. I ended up using a coupon for a different price I found online. A few things would of helped my experience, a fresh coat of paint and some new chairs in the waiting area, a bigger selection of magazines, better communication about what was or was not seen or do a quick over view of what was checked.
111 dollars for my oil change was absurd.
There won't be a next time the mechanic did something I don't know what now my ac does not even work properly it throws out warm air and that wasn't even a problem I drove it all morning ac was excellent nice and cold after I paid my 1,300 dollars for a radiator and some plugs I get in my car and the ac don't even come threw so I called the guy back now he's telling me it's a electrical problem it wasn't a problem till I came here I was beyond upset so he told me I had to tighten some wires or something I'm like no I'm not going to do that so he did and it turned on but no cold air and it was very low wouldn't go hire so one problem to another sounds like a rip off to me so no never would I recommend that midas location to know one
I came in on Saturday at noon.1st the men were very welcoming, they were very detailed with the work and also found some other issues that helped me a lot and saved me a lot of money. (jeep could of overheated). Also, another customer in the lobby was being helped and I was really happy how they were very detailed with her vehicle and assisted her with different options. This manager was very active with what was best for the customer and the car. These men need a raise and informed that they are doing a great job!
SERVICE WAS QUICK. eMPLYEES KNOWLEDABLE AND FREINDLY
Customer service and work done was great
There friendly and I understood everything that was wrong with my car
Great staff great communication and good waiting area
The service was quick, detailed, thorough and overall honest and up front
I liked the calls regarding appts, I have a tendency to not being able to make and have to cancel due to my husband’s condition. Bernardo was very Courteous and helpful doesn’t matter.
returning customer, explained everything in detail, and great service.
The employees working at the Midas I went to were very helpful and friendly to me. They also had plenty of experience and I felt my vehicle was in good hands.
Bernardo was very friendly, showed me why I needed brakes on the front but not the back . I felt that he was respectful and honest and did not try to tack on services that I did not need. I have never had a technician show me how brakes work.
Had a bolt in my tire. Fixed the issue in a nice timely manner.
Great speedy service, excellent customer service
I've been going to midas for a couple of years now always happy
Made same day appointment, very accommodating!
Good price good customer service
Replacement parts little pricy
The service was fast they took care of the problem real fast I was very satisfied with the work they did on my 3500 dodge diesel I am going back again when I need to service my truck the next time very happy customer
"Overall work was great and completed, may need a bit more assistance for the many customers that do go to Midas. "
It was my first time there and the front counter guy Bernard was awesome he got my car in and he was really handling business there by himself he was friendly and informative I would recommend this Midas to friends : )
I was lucky they fit me in when they were having such a busy Sat.
Counter guy Bernard was awesome he was communicating with the employees and with customers he ran the whole show with a good sense if humor
Staff was helpful. Great deal on the oil change with coupon. When I needed other services they were able to explain the process and give me a quote.
It was a good day at midas they took care of me.
They did a thorough job. I was impressed.
"I will never use Midas again!I had a coupon for an oil change for around $50, I also wanted my oil return switch replaced which I brought the part in. The oil return switch is small like a spark plug and took 30 sec to swap out. I was charged $84 for 30 se"
I'm extremely satisfied with Midas. There customer service was great and they took good care of my car and their very trustworthy. Great!
"I wasn't happy with the service I received. After leaving Midas, I was driving home on the freeway while driving I notice a loud banging noise coming from underneath my car which wasn't there upon arriving to Midas. Call Midas to inform them of the proble"
I came in made a appointment for the next day and when I came in the staff was friendly and did the job quickly and professionally ??
".. a small hiccup, didn?t have the first choice of tire in stock, but the team there came thru with a better tire for a better deal! This Midas offers an awesome alignment package, this is what sold me from the online research. Great service. Great product"
"I don?t usually write reviews but I had to with the type of customer service I received on Friday September 10, 2021 by Mr. Rodriguez. He was professional and very knowledgeable when I went in for a brake inspection. He not only provided optimal customer s"
Midas cheated me out of a warranty 30 years ago and I have never been back.No plans to go back in my life time.
My air conditioning stopped working. It was estimated $200 to fix. Midas checked the system and found nothing wrong with the system except the filters needed changing. (I had accidentally hit the button that turned it off.) The result was a small charge fo
Great service kind and knowledge of automotive repair. Would recommend anyone to go to this automotive repair shop I give them five stars
Midas did an awesome oil change on the car I bought I lo e the great service they gave me.
"I love this place, They fixed and replaced everything that needs to be fix & replace. And you can count and trust them as well. Thank you! "
I went in to get an alignment on my tires and Ray assisted me with this service had a great experience. Ray was very nice and professional. Excellent customer service.
"I brought my truck in for brakes. I got great service from the crew there at the shop. They stayed 1 & 1/2 hours past closing to get the job done. My only complaint is the cost, but It was an urgent situation so the quality of service made up for the hi"
I?d like to know why my oil change came up to $88 then continued to tell me my 2019 car didn?t have coolent sand maybe has a ******* leak?? And my air filters were ?dirty? u guys are a ******* rip off bunch or dumb *** crooks probably checked the ******* w
everything went really smooth. good customer service and i was out in a timely maner
"Very professional,courteous and right on time!"
they did what needed to be done. didnt try to sell me anything. they treateded very well. answered all my questions so i could understand. i will go back
I am pleased with the service I received. My oil change was done within a hour and staff was very friendly and informative. I will be back in 3000 miles!!! Thanks to the guys who worked on my car!
I must say I am very impressed with the professionalism that was shown by the Midas Tech at the front desk. My elderly aunt wanted to get her oil changed last minute because she had a coupon. She also wanted me to get my car's oil changed as well. After be
"Well it was an experience I would never forget. While waiting in line to be helped, you guys were robbed of 4 tires. But the fast action of your workers ran after the 2 guys that stole the tires and retrieved them back. Other than that, the service was ver"
It went fantastic. Midas said the car was in excellent condition.
Very professional staff. Received services in a timely manner. Will come back for future services.
Very friendly people especially the guy that had helped me was able to get me a good deal on my tires
"I set up an appt for 9 am. When I got there, 2 people ahead of me had an appt and the other 2 were walk in. I was expecting to wait maybe the most 1 1/2 hours, but I waited 3 hours. I think that is ridiculous. That's the reason I set up a 9 am appt and I w"
Took three times as long as quoted and even requested no tire rotation because had new tires
They were friendly and inspection was free but not sure I trusted them or if they truly inspected car. They stated I needed spark plugs but they were just changed a month ago and stated wear and needed a new tire for one that was new. I was more concerened with spark plugs as yhey were new less thsn month old.
Worst service Ive ever had
I was last seen for oil change full check. Notice later missing dipstick & told it was going to be replace. Followed up next day was not able to receive help. I?m no long a customer. If they?re not going to take responsibility for missing parts. I?m not sa
Bought the car a month before and the brakes started grinding really bad. Made an appointment and they took care of everything! Now I don't have to worry about my brakes!
Customer service was good, actual work was not good.
They gave me a great discount this time because my wife mentioned we always spend $500 pretty much every time we come in for something for the car and they have me over $100 off. Definitely was a surprise and much appreciated and they always take good care
"I made an appointment for 10:30 and was not gone from Midas until 12:45. This was for a simple oil change, had I known the timeframe I would have come in another day. We had to wait for an oil filter to be bought and brought to the store. Overall the assoc"
"Got my oil changed. Everything else was checked out. Usually no other things needed bit they found a few minor things (bulbs burnt out, filters,etc.) were very nice about having to wait for SS check. Always great efficient service"
I had an appt for 8am for an oil change. I get there and the front guy said oh we don't have a technician he called in. No ******* back up person like wtf. He said oh I'm calling other stores to see if someone can come over it can take hours. Wtf really I'
I had an appt for 8am for an oil change. I get there and the front guy said oh we don't have a technician he called in. No ******* back up person like wtf. He said oh I'm calling other stores to see if someone can come over it can take hours. Wtf really I'
"took a bit of time, but the job they did was worth it. thank you midas guys. "
It took 2 1/2 hours to replace a tire. It wasnt even that busy. We watched the mechanic eat a burrito while he just stared at the car. Been there before for a similar issue, with a similar amount of other customers and it took way less time, like 30 minutes. Not sure why they were slacking this time.
"Where to start. I had called the day before I went directly to the location, and was told to leave my contact information and the Manager would call me back once he finished with a customer. This was after several unsuccessful attempts to make contact with"
"Thank you Midas, The only one I deal with when I go to Midas Blackstone is the front desk rep, they are very professional, explains, very knowledgeable about car maintenance, and honest advisors as well.Best regards to the whole crew ."
Not only did they not top off my coolant like I asked twice. They ruined my windshield wipers intentionally I guess they thought I'd be back to replace them. Now that I do have to replace them when they were fine before I went in it definitely won't be the
I am disappointed due to the fact that with the oil change I was to get the below which none it happened and when I asked the manager stated that it would have required taking off tires and other labor ..Tire rotation Battery testBrake inspection None of t
Midas in Oregon and now California have always done the maintenance work on my cars for many years. I like that they let me know what needs to be done so I can budget for it if necessary
I am a returning customer because of the great and professional service I receive.
They were very kind and helpful. Gave good advise. They were prompt.
* service was good and fast !
I always have to ask for a sticker on my window and even though I asked for my windshield fluid to be filled it was not.
I always get the best service at Midas no matter where I am. The people are great and whether it's an oil change or major repair they are fast and reasonable.
"Didn?t try to up sell me, friendly and knew their stuff. Definitely going back."
I would like more of a caring auto service check. Left with engine light on don?t now why it was unoticed by any mechanic that did the work requested.
"Very courteous, great customer service with a smile!!!! Although their bathroom could use a good cleaning it was very dirty."
Asked for air in my tires. They did not put air in my tires. Told me I need a new cabin air filter. Told them I will take care of that. I work at a body shop and when my co worker went to replace it THERE WAS NOT THE OLD ONE IN MY CAR
Excellent by customer service. Honest and straight forward. Buddy was awesome!
The guy that took my payment and gave me the service was amazing! And he sweet talked me and I fell in love with him
"I will not be returning to Midas and I have been going to this location for the past year and a half. The manager was rude and pushy and inappropriate. He was trying to make it seem like I don?t know much about cars or my car forbthat matter, and because I"
good service and fast. would recommend friends
"Loved the services ,the clerk was outstanding I felt like if a knew the guy Eric two thumbs up ."
THANKS so much for taking the time to listen and diagnose my issue. The brakes are now working perfectly and I appreciate the quick and thorough service. The manager at the counter gave me excellent service and I am so grateful!
The second time I went in ( to a different location) they did a great job and did the repairs in a timely manner
I had my brake replaced and the rotors turned but they still sound and feel the same. I will be going back in to have do the work right.
"This place is an absolute joke! I beg you, if you are reading this to please chose another shop!!! TRUST ME!! Replaced my alternator and after 7 hours, yes 7 hours, I had to go to the dealer to get it replaced!! This place hasn't even offered to right the "
Shop Manager Luis Ruiz is great. Great service. A+
The service was good. There was a bit of a wait, but they were very busy so they couldn't help it. Overall, pretty good service.
"I went in for a 5000 oil change and tire balance and rotation. The oil change went well, the tire inflation was not checked (25 lbs/tire), the lugs were not properly torqued, and only 2 of the 4 tires were balanced. Hopefully this was an end of shift mista"
"Came to get one thing done now engine blown they forgot to add oil had to tow it over and over missed work blood pressure high please no one want to help us , December 2017"
"I've been a customer of Midas for years in the other areas and will be a customer of this Midas now. They always take good care of me, and they don't try to force things you don't need down your throat like other places. Also the prices are pretty competit"
I was treated with great respect. They were very polite & friendly to me. I will be coming back again. Thank You for Great Service.
COMMITMENT TO EXCELLENCE JUST LIKE MY OAKLAND RAIDER'SSUPERVISION THERE ARE LOVING SMILING N KEEPING INDIVIDUALS SUCH AS BRINGING SMILING PEOPLE AS MYSELF
This was my first visit to this store and it was a very good experience. I went in for a brake check and was pleasantly surprised when they told me that my brakes were still in good condition. They did recommend some new tires for my vehicle and I apprec
I would give a better review but after getting oil changed there were dirt / grease spots on both front seats and arm rests. Got home to see finger prints on outside of car. So I cleaned it up after dinner ??????
So slow. 4.5 hours for an oil change and tire replacement.Almost had to get my car and go across the street to les schuab. Staff is friendly but not concerned at all with wait times.Second time this has happened. Will not be back.
Always a great job by the guys at midas
Tech guy wrote down my Milage wrong # and tech says I have a small leak.... Are they trying to rip me off? I just had everything inspected by Lexus dealership very recently. Shaddy? Of Midas?
" While traveling through Fresno, our car broke down. The staff was courteous, knowledgeable and had us on the road in no time. The price was fair and Vic and Bobby are a major asset to the Midas team! I highly recommend the shop! "
Its was a bit pricey, and they did not rotate my tires,whoever wrote this review is inaccurate about rotating my tires, the bill was 277 and sum change 188 just in labor...ill find sumthing cheaper next time
"I know when going there I'm getting the best service on my car possible. They explain and show me step by step what's going on, (cause I like to know exactly what's happening with my pride and joy). I get great customer service and excellent service on m"
"While getting my wheel aliegnment at the 3937 N. Blackstone Ave., Fresno .ca., the Manager(Joe) wasn't going to honor the Web price because he couldn't find it on this day, I set the appointment VIA internet after discovering the price and going directly t"
"My daughter had a coupon for an oil change so she took her car to this location to have it serviced. Long story short, due to a poorly installed oil filter, Subaru wants $8200 to rebuild the seized motor block. My response from Midas was one of complete in"
