Everything went great!! Thank you!
The representative Doug was polite and friendly
They are quick, efficient, and always super nice and complete communicate with great detail what’s going on and what’s best for you and your car
Everything was great except the price. $115 for an oil change seems excessive and higher than any other place in Napa. I will be going elsewhere in the future.
The gentlemen who helped us was super awesome!
Eric is so helpful, the best customer service. Made everything feel so easy and such a nice guy!
Good fast service. Quality work.
They said they rotated my tires, I was watching and they did not. Your prices are just about the same as the Toyota dealers ship. I might as well go to the dealership.
I presented a coupon for a 17 point oil change. Only the oil and filter change were performed. None of the other services were performed.
It shouldn’t take 2 plus hours for an oil change
The Manager, Doug, spoke with me two weeks prior. I told him what I needed and he made suggestions. When my so. Returned home from college, I took the car to the Napa Midas. Doug and his team were able to assess what the car needed. They were beyond helpful.
Scheduled a request for an appointment. Got a call first thing in the morning offering several earlier appointments. Huge win there!
Prompt service, showed good attention to details, car ready in just a couple of hours
Set up appointment on short notice.everything went as planned.
Doug and his team always do a great job. I needed a new battery and they luckily had it in stock.
Easy online appointment, vehicle taken to the service bay upon arrival, tech explained the time involved, done.
Doug was friendly, professional, efficient, informative and knowledgable. I'll be back and tell friends.
Please call to discuss. My rotors and brake pads (front and back) were changed in May of 2022, they told me my back brake pads and rotors needed to be completely replaced already, roughly 11k miles(March 2023). I understand the brake pads but not rotors. They almost charged me for brake pads as well but I had to mention that they were under warranty from the previous service. Mechanic obviously didn’t check the computer for service records. I feel like at some point I was charged for un necessary work or un completed work
Immediate service. Manger listened. Past records available almost immediately.
Competent servicemen, quick responses, no time wasted waiting in receptiion room.Our complaints were all with the insurance company.
Well first off I called just to make an appointment but the gentleman let me know two different times so I picked the earlier one and arrived right away and they serviced my car as soon as talked to the gentleman it was perfect only took about 15 minutes in and out I was very satisfied
There was no pricing guide for anything anywhere in the store.
Ease of scheduling, quick reply confirmation of appointment, communication during service, ability to add services.
The Service Writer Doug always takes care of us. The New Ownership has been Great! They always get us right in and are very considerate!
When I called and made the appointment, the rep quoted me $89 for the services. When I paid for the services, it was $125. When I brought this up to the rep checking me out, he said "well, that was the base price, before these add-ons".... But the biggest issue was that they promised to rotate my tires, as it was included in the price. I marked one of the tires before turning in the vehicle in to see if it got rotated. While waiting, I reminded the Manager to rotate the tires and he confirmed. When I checked out and paid, I noticed that my marked tire had not been moved, so the Manager lied about rotating my tires. The Manager brought the tech over to my car and I showed both of them my tire mark and then the Tech lied to us and said he rotated the tires. They both lied to me. Then the Tech said "I can rotate them right now if you want", which was odd, because, why offer to rotate them again if he already done so? I didn't trust them, departed, and had another facility rotate my tires.
I was not given a choice of tires or pricing during my initial phone call nor did I receive any military discount like their competitors do. The tires were not standard ( ie goodrich, Firestone)
I went in for a simple oil change and was told that not only was my battery bad (I have zero issues with my car started so it’s doubtful) but that my wiper blades are torn (which I just replaced) and that all four tires need to be replaced cause they’re bald (I just had two replace less than a year ago and the other two are far from bald. My father is a mechanic and I’ve been raised to know how to take care of my vehicle) I felt as if I was being taken advantage of for just taking my car in for a simple oil change.
In less than an hour from the time I arrived my car was finished! Everyone was friendly and polite and it was better than any other place I’ve tried in Napa.
Doug was awesome. He was super polite and welcomed me to the store. Walked me through the condition of my tires and did not push me into any unwanted service.
In my past visits here there was an employee named Robert (I think) who went through the vehicle and pointed out areas of future concern from "you should do this now" to "you can wait to do this but be aware". He was attentive to detail and overall, this was a much better experience than just the simple oil change that I got. It was more expensive, but to me it was worth knowing more about the shape of my car.
The man working the counter was very friendly and accommodating.
Good service; satisfied. Really busy with appointments and telephone calls. If you will, a busy, business.
I came in with a problem that ended up being bigger than I thought and the staff handled it quickly and effectively. Made a stressful situation way easier
Easy to schedule appointments, staff is efficient
They welcomed me with open arms when no one else was open and have always been kind, considerate and care for their clients. I will never go anywhere else in town for service!
Personable and friendly service.
Excellent customer service and job was done super fast.
Because they didn’t try to take advantage of me and explain everything to me …
Did a thorough check of my car and an estimate as well.
Easy to work with. I walked to the farmer’s market and received a text when m car was ready. All options explained clearly.
Very professional and friendly explained all the information very well and clearly nice people
Central Valley Builder Supply
Good communication on repairs needed
consistent friendly and honest. They topped off all my fluids and rotated tires and put reminder on my car to come back after 5000 miles to rotate tires and oil change!
It was more expensive than expected.
always professional, efficient and friendly
the service and expertise of which they had
The technicians didn’t know how to check my oil gauge and when I received my car back, the oil was not full but I had paid for the full amount. The oil change and air filter change took over 2 hours.
it was a simple oil change the process was just as expected and I was satisfied with my service.
Doug and the team are always friendly efficient and professional!
I have been a customer at this Midas shop for many years and have always received excellent service. When I've had a problem with a part, they've made it good.
Friendly, honest, upfront , thorough. Efficient.
"Doug was great and everyone was great, they inspected a used Audi I had just bought and gave me a very thorough understanding of the issues. Thanks Guys."
I have had rough service experiences at this location in the past, but the new management were efficient and direct. It was a great overall experience, and they were quick with a full front brake job and no pre scheduling. Thank you!
I was treated very rudely by the older man working in the shop. He was short tempered and acted upset when I asked simple questions of him regarding my car. I needed tires but would not buy them from them due to the rude way I was treated. I won?t be back!
"We take all of our cars to Midas in Napa, always great service! No long wait, very professional, experienced staff. Prices are reasonable too. Thanks, Ron & Eileen "
It was fast and the price was right.
I have been a long time customer. Doug the manager is awesome. Great pricing, scheduling, and followup.
The team member who answered my call was able to squeeze me in for service that afternoon because I had realized I needed and oil change and I was going out of town for the long weekend. The mechanic explained his recommendations after my service and both gentleman were very polite.
"These guys are great! Always prompt, efficient and courteous. They?ve been taking care of my car for years. Highly recommend. "
Oil change & wheel alignment. in and out great service! I will return for furture work when needed.
"I came in looking to have my car fixed quickly so I could get home from work that evening. The professionals at Midas were able to quickly identify my car's problem, provide me with objective information about my options, AND they gave me a ride to a from "
"Never will I use or recommend Midas.Doug the Deceiver made me wait four hours, so he could try to sell me new tires, which I clearly did not need.Then he casualty slipped ""new rotors"" in the middle of my bill, WITHOUT my consent. He's a trickster. A real "
"I called ahead for an oil change at Napa Midas and was quoted a complete, all-included price of $69. I gave the make, model and year on the phone. When I arrived I was told to sit in the chair like a school child. I had a discount flyer that was mailed to "
Great Service. Friendly techs and service performed in a timely manner at a good price. Very Satisfied!
"I had an oil change, with a fluids check as well as 2 new tires & wheel alignment. The jobs were done well & on time. It is my second visit to Midas, but not my last."
Service went above and beyond my expectations!
I'm surprised this place is still in business. Want to spend $300 on a two and a half hour oil change? Go here. Want reasonable prices for reasonable work? Try anywhere else.I'm curious to see if my review gets posted most of these are obviously fake. Want
"I haven't changed my oil in 11 months and 12,000 miles. Took my car in for a oil change since Midas was open New Year's eve for service. The next day there were puddle of oil in the street and everywhere I go, it leaves puddles. Took it back to have them l"
"I spent over $700 to NOT have my problem fixed. When I went back to address the problem, the owner, Navi refused to acknowledge what the mechanic was telling us. Doug, an employee in the front, raised his voice to me.. refused to let me speak and spoke ov"
I'm new to Napa and found Midas online and I'm glad I did. Not only did they do my oil change but made me aware of a small oil leak I had that had just started and was still covered by my warranty at my dealership. My first time here but not my last.
"I had an 8am appointment next door at the Pep Boys, but no one showed up. 15 minutes later I took my car to Midas and they were super helpful and efficient. I got my oil change and was back on the road in minutes. "
"I arrived at 4 pm. Bays are open. 2 employees. Shop closes at 5. I was told they?re done for the day. Come back Monday. Then he turned his back on me, walked back into the lobby and continued watching football. Oil changes take no time. I?m pretty c"
"Finally a reasonable price for an oil change. The staff, especially the manager Robert, are very friendly and professional. They have done a good job restoring the reputation of Midas in Napa!"
Excellent service. Tremendous attention to detail. Went beyond my expectations.
"To start, when I made my appointment it was via the website and a link that stated 49.99 (plus tax and fees) for a full synthetic oil change, the shop manager tried charging me full price. When I brought the advertised price to his attention he responded"
I found the service to be efficient and professional.
Last time in your Soscol store (March 2019) I was told they no longer did conventional oil changes only synthetic. Yet your ads still list conventional oil changes.
"I gave my car day ago for general check up and servicing After they returned car I found car engine was noisy, steering is getting jam and vibrating when u get down on steep roads...This was not there before I gave them my carAnd now they are saying we men"
"I scheduled a appointment online to have an oil change on my lunch hour, I arrived and nobody was in the office, except 2 other woman waiting to be helped. One woman called out into shop asking for help, man came in began to help her then asked the other l"
Excellent customer service
"Replace squeaky belt. Work was described well, option were considered depending on what might be found, and the work was quickly completed per the estimate. Work was also road tested to make sure, which was nice rather than finding out there was a problem "
"great job, also took care of my parking brake light. good service."
very quick and very professional
very quick and professional service
Excellent service--Good customer relations.
"Gentleman at the desk was rude and dismissive, even scolded me for not picking up my phone. Waited more than 30 minutes for my appointment. I will not be back and will not recommend to others. 2 stars for changing my oil."
Great Service very professional.
"I was charged $820 for caliper, rotors and brake system flush. My car was ready in less than an hour from the time I approved the work. This seemed suspicious. The counter person at first said he could not get the parts. Then he said he could. It felt like"
"Complete unprofessionalism, condescending to the point of sexism. Would never recommend this place to anyone. "
"The guys at Napa Midas took fantastic care of my car. They were professional, courteous, and extremely knowledgeable. I was particularly impressed with my mechanic Eric. He fixed every thing I paid for to perfection and Educated me on so much more. Thi"
"For a basic 3.5qt synthetic oil change I paid $100* here, which is unbelievable. The dealer charges me about 2/3s of that without any of the typical service deals they?re always running. To boot, it took over an hour. Poor service, crazy pricing."
I was pleasantly surprised by the high quality of service and attention to details.
Curtis and his team do a great job and seem to take pride in their work. I think they go above and beyond the call of duty! I would only take my car here! And I have a 2003 Acura rsx.
I have never experienced better workmanship or customer service in my entire life with my car!The owner and service manager (Curtis) takes extreme pride in his business and taking care of the customers. I would not hesitate in going to his shop again or re
Hey morons check your tool inventory because you left one under the hood of my car today.-5? if possible!!!!
Dave R. did an excellent job fixing my truck. I was amazed with how fast the job was done I would recommend it to family and friends.
I requested an appt from 2-4 today and never even received a confirmation or denial. I received an email saying that I would receive an email confirming my appt within 30 minutes and 6* hours later I am still waiting. Horrible customer service.
I normally don't go to Midas. This time I did because my car battery died while in the car wash line next door. I walked over to Midas and they were able to test my battery and replace it. I guess these things happen with batteries (no warning) and this
Curtis always takes good care of my vehicles. They are timely and reasonable. I appreciate the breakdown of what needs to be worked on in the future and I always feel they are accurate and not trying to just get me to spend needless money.
When I went into Midas to get my oil change they first told me one price one I arrived then it had went up by 20 dollars by time I came to pick up my car. My check engine light was not on prior to taking my car in for the oil change and after I picked up m
I brought my car in for an oil change and things ended up getting complicated on my end but the employees were not bothered by that and even stayed open late to help me. They were very professional and I appreciated it greatly! Definitely coming back with
I appreciate the honesty and professional customer service from Midas in Napa Valley! they really seem to care for the customer's safety on the vehicles and they are fast!Thank you Curtis and crew
Brought my car because I thought i needed a new muffler. The MIdas rep told me it wasn't my muffler and that I needed a new catalytic converter at $2000.00 out the door. He was trying to be very persuasive. I then took the vehicle to my cousin's shop in Sa
"I have taken my vehicle to Midas several times and have always received excellent service. Everything is explained, and recommendations are made. A good experience."
Lied to me about needing rotors when all I needed were my lifetime brake pads. Drove down to Honda and paid for pads #nevermidas #get2ndopinion #followedgut #notthistime
I am so happy with the level of transparency and service. All work is written out in detail so I don?t have to wonder what was done. I will definitely recommend Midas to anyone who had car troubles.
Very informative with great prices
Take your vehicle here. They know what they?re doing and they?re honest.
Curtis is a very very busy man. Sometimes the vendor 's don't cooperate . Kevin
After spending several thousand dollars (yes on many things) my brakes still make noise.
"They have always been kind, accommodating, and have exceeded my expectations on both tires and service. "
"I have been taking my Chevy truck to Curtis at this Midas for many yrs. and am now taking our Subaru Outback to them for service. This shop,the owner Curtis and the employees are fantastic. They do a great job of checking your car and find problems from th"
Curtis runs a top notch shop with excellent customer service. Always happy with the work. He truly goes out of his way to take care of me and my needs.
I went in to have my Nissan Xterra's air conditioner looked at from inconsistent cool air after 4 hours of diagnostics he found that the Air Compartment Filters were supposedly the problem and 215$ later I left believing it was fixed. The following day I a
"My first visit I rated Curtis and the work that was performed as a F, and that does not signify FINE.The Last visit, one of the four, the job performance remains a F, which signifies FAILURE.W.A.Molina"
"If you have a foreign car, take it to the dealership for service. This Midas struggled with basic service on my BMW, and never followed up to correct the problems. After 2 calls to Curtis with no response, I've had to take my SUV to the dealership to fini"
I have nothing bad to say about my service experience. Curtis was professional and helpful. He worked with me on prices for oil and tires. I will be visiting them again in the future.
When I took my 98 chevy to the chevy dealer they had the car 3 weeks and could not tell me what was wrong at the suggestion of the parts guy at the chevy dealer he said I take my car to Theresa at Napa Midas and she can get the job done so I did and Theres
Had to buy a tire at 6:45 in the morning and the staff was great! Quickly taken care of and well priced !
"Car was towed in on Sunday everyone else was closed in Napa,I needed 4 tires because of a road hazard and 4 rims how they did it is utterly amazing come to find out Curtis sent one of is employees 60 miles away to pick up 4 rims they had me on the road aga"
I have been going here for 4 years never a problem the guys always take great care of all three of my cars
"My friend recommended I take my car here for a ""free"" oil change and to get an est. on a window motor, and a noise coming from the blower fan ****. (just a noise) After 2 full days in the shop & no phone call, I had to call for them to say they tried to ca"
"Midas is competitive with other shops but with one great exception, a manager with great integrity and a promise to make it right know matter how long it will take. Curtis of Napa is that man, someone that will stand by his word from start to finish. Being"
"Dont bother calling them because they will leave you on hold for 10 minuets and then slam the phone in your ear and then they wont answer it again, thats just the treatment I just got from them so I guess they are doing so good that they can treat people t"
"I took my car to Midas to have it serviced andI did not have to wait at all,the service was the best I ever expericed I will go back again,the service was very fast .I was in and out in ample time thank you Midas."
"When you need your oil changed, you are in and out. I felt like my vehicle was done by the time I went to sit down. They took it back did the work and I was on my way. They also recently repaired my broken down truck. Curtis and the employees that helped c"
"As soon as I drove in, someone greeted me and asked what they could do for me. My car was brought right in and the oil change was done quickly at a reasonable rate. Friendly people. Clean environment. I'll keep going back."
I went in wanting to know everything that was wrong with my car down to the last detail* Curtis and his crew were and are very helpful with any questions I had and answered them throughly* My valve cover gaskets needed to be changed I went ahead dropped of
"These guys are really on top of things. The manager/owner who hasn't been in a business very long, but been a mechanic his whole life, does a very good job when it comes to customer service. I just went to get an oil change and they did a thorough inspecti"
"I was charged a fee which was never justified. It was a small amount of money, but I did not and I am still not comfortable paying for something that does not have a foundation. I came to this website and looked for coupons. I found a *24.99 coupon *OC965U"
"I was charged a fee which was never justified. It was a small amount of money, but I did not and I am still not comfortable paying for something that does not have a foundation. I came to this website and looked for coupons. I found a *24.99 coupon *OC965U"
