I sat there for and hour and 45 minutes for an oil change that’s way to long
the workers were very informative and very helpful
I feel I was overcharged for the work
Excelente atención y Profesional trabajo.
Was satisfied with customer service, friendly and professional
Because of the honesty and integrity of the Midas Team in Norwalk, CA. "Honesty is Everything!" They took me in as a walk in and as busy as they were still made time to look at my car and addressed the issue. They were kind during my wait and I appreciated that.
The quality of work and honesty at this location are amazing. I have been coming here for probably near 10 years. I even have my adult children and my wife bring the cars here.
Great service and excellent customer service and great price on my New Tires and warranty service!
I've been a customer to the Norwalk, CA location since 2008 and come back becauseof the great service and trust i have with the staff at this location.
I was very happy with the customer service, work on my car, and how Benjamin opened the door for me as I left since I’m disabled n using a walker. Such amazing service all around
The employees and service were excellent.
They treated you like they knew you for years like if u we’re family.
Employees need to be trained on customer service, call backs, and the knowledge to explain status on our vehicles
Reuven has excellent customer service and always makes sure the car is perfect. Thank you for everything!
The rep was super nice and helpful. Was able to get new tires right away. It was all done in about an hour. Received everything as promised. My car is running great!
Midas always accommodates my fleet.I am very happy with the service and slowly bringing around all my vehicles in the area as their service comes due.
I took my vehicle somewhere else prior to Midas and they car drove worse than before I took it to them. They said my car needed all these things to make it right. Midas fixed it. It drives great and did not need all the expensive things the other shop quoted.
i am very satisfied that the problem was found and the honesty of the representatives
Because they’re very efficient and knowledgeable about their work and good communication with the customer
Always friendly staff and good prices
Rueben and his employees are professional, courteous, efficient & make the nerve wracking experience that many customers feel about car repairs disappear. Really knowledgeable & quick to complete repairs, & other services. I’m thankful to have been and continue to be a good customer. I’ll always go to Midas because of them.
Top notch customer service! The associates were extremely knowledgeable and went above and beyond to help me with the many questions I had regarding my auto needs.
I contacted your location and spoke with Ruben and when I took in my vehicle Ruben assisted me as well and did a superb job explaining alignment process and pricing. Will definitely bring all my vehicles to this location and will recommend this location to family and friends. Thanks
Love this place always good to us
Great service all around from service and great staff very friendly and honest
The response to have my vehicle serviced.But, it took a little longer than expected. I got a call and thought that my car would be serviced right away but it took longer than expected. Another customer had beat me to the punch.
great customer service and quality. employees at this norwalk location do not treat customer as paying guest they treat as Family and friends especially rueben he is doing beyond our expectation. keep it up! definitely i will come back and recommend to my friends this norwalk location.
The service and communication is very excellent
I'm hard to please, not that they did anything wrong
The receptionist and mechanic showed and demonstrated everything until I understood the problem of my car. I’ve never experienced like this high-quality service in the U.S.
Pricing.. and faster service 2 hours for an oil change
Good Service, and on time service
Ease of communication, service information, pricing and quickly serviced vehicle.
The staff are very kind and helpful they went out of there way to help me with my flat tire when they were about to closed thank you for your help and wonderful service.
I came in with a problem and they not only fixed the problem; they also kept me well informed, and answered all my questions about my vehicle and the service in general.
Professional service by qualified technicians. Friendly people will to go the extra mile.
I went in to fix a brake booster and after 3 months the replacement part failed and they took it back in and fixed it for free
Extremely Dissatisfied Former Midas Customer
I had a coupon that you sent me only to be told that they were not willing to honor it because according to the representative they didn't do conventional oil changes. So I found another coupon for a synthetic oil change, the guy, who is a kid and the owners son, lied and said he had to add extra charges for a "special" filter and oil. Ironically I have been to Midas many times and didn't require anything "special". It was the same car. Clearly the kid was just trying to increase the price. Very unprofessional and unethical. Then the kid proceeded to be rude to me throughout my time waiting because I questioned him about his fake charges. Midas you need to fix this!
They replaced the air conditioning compressor. Good job!
Very thorough with inspection of tires to solve problem.
The attention was excellent 👌
Very honest with the service needed.
My overall service was very excellent. I called the day before and they didn’t have the tires in stock but the service rep said he’ll happen first thing in the morning when I come in the next day and they were there that’s great service.
The full price of the services performed should be explained before they are done so there's no confusion
Trabajan bien y muy rápido y el servicio personal perfecto 👍👍
Reuven did an excellent job of communicating and recommending repairs. I feel confident on going on vacation now. Thank you so much!
The issue with white smoke did not exist before the visit. I am not at ease why it happened so ubruptly. It took 2 days to replace the oil and the head gasket.
I canceled the appointment I’m not paying 150.00 for an oil change on a 2016 escape fordEvery procedure was over priced
Great customer service, and experienced technicians.
this is my first time caming here. the place is clean. also the stuff in nice. they help me with my service that they recommed base on my mileage. i will be coming here again.
Proffessoinal and highly trained staff especially Ruben who assisted me everytime i go to this location.
They explained everything to me very well , the work being done took a little while one of the employees bought me a soda
Outstanding customer service.
Very expensive for a sintetic oil change, I was charged more than $100 dollars
Communication would be great... being Patriotnized while knowing what the problem was.... they knew I would be waiting for my vehicle n I had to asked them twice about if they would be getting on my vehicle soon.. after 1½ hours of watching my truck just sit there...I was there on a warranty... they had to redo my back brakes.... UNDER WARRANTY...AND REALLY, YOU PRINT OUT ON EVERY PIECE OF PAPER UNDER CONTRACT YOU SHOULD BE CHECKING MY TIRE PRESSURE BEFORE LEAVING YOUR BUSINESS.... if you will cheat me on small things you offer with my service what will you cheat me out of on bigger money making labor charges? I'm sure my front brakes that were not looked at and that were squeaking will be squeaking again... I'm make sure I bring it in while I'm still under warranty
They were open on time ! Answered all my questions,I liked that you had windows to see the work being done to my car that was nice
I explained the issues and what it wasn't but they insisted I was wrong and replaced parts that were not the problem. My car is still has the same problem
Booked an appointment but it was not confirmed, didn’t get a call when my vehicle was ready. I had to call.
Everything was good and highly recommended on thing is the wait time due to a lot of customers.
It was great the employees their was awesome and helpful
I took in my work van for an oil change and was advised that my brakes in the back were low I replaced them and got oil changed truck working awesome. Will return for any work needed. Thanks Midas
I brought my vehicle in for an oil change and it was completed in a timely manner.
Call the customer with any updates, or if still waiting to be serviced. Complete the services requested by customer, no just reasons why parts may need to be replaced. I left my truck there for about 6 hours, with no change or benefit to me as a customer. The $40 and the time was a wasted effort.
I told them to check the light sensor because it was on, and they never did.
Very loving personal always comes threw when needed i enjoy coming to service my vehicle
VERY FRIENDLY, GETS DIRECTLY TO THE POINT. VERY CONCERNED ABOUT YOUR SAFETY WHEN DRIVING. AND ALWAYS HAS DONUTS. 🤗🙋♂️🤣
I liked how honest and proffesional Ruben and staff were very caring and very informative
workers were very busy and it took a while for my car to be ready. I think they need more techs.
Went in for tire repair & it took 3 hrs. Only 1 person ahead of me. Did not call me as promised & they cld not find my wheel locks until I called to check on the status of my car 2 hours after I dropped off my car. It was just a patch!!!
Excellent Customer Service…very detailed explanation of the problem…provided with a ride home while car was serviced..
Son muy amables y atentos al cliente. No tuve que esperar mucho tiempo mi carro y fue rápido el servicio. Estuvo muy bien mi visita..
I am so impressed with Reuven and Liam’s professionalism and concern for me and my car. Safety is their first and foremost concern . I appreciate the care they take to service my car !
Ruben and his staff always treat every customer like their first one. I have been going to Midas Norwalk for 10 plus years and it’s because of how professional & courteous.
My first contact was with Liam, he was prompt, cleat, polite, pleasant, his customer service approach was excellent
Friendly and knowledgeable service personnel. Prices are very competitive. Service completely in a timely manner.
They were disorganized, messy and didn't care about them scratching up my rims and leaving them greasey. They should of least clean them after they were done. I spent $800.00
They died what ever they say best service
Result of diagnostic is very accessible and understandable. And associate are highly knowledgeable
Good customer service and also good work on my car
Ben helped me out from beginning to end as always and the transaction was perfect! We love all of the staff and that's why we continue to come back to Midas Norwalk!!
EVERYONE THERE WAS VERY PROFESSIONAL, AND KIND
Ruben from the Norwalk location explain everything what they had to do and kept updated on the process.. He goes out of his way to help you. “Thank you Ruben for your awesome service.”
Waiting time should have been curtailed.
Friendly and very professional customer service.
The reason I was so highly satisfied is because the associate explained to me everything I needed to know in complete detail and he was fully honest and truthful and not only that but he help me with a financing program that really helped me out and I appreciate that
Technician said that they needed to call a 3rd party company to ask about how to install a certain device because my car was too complicated and they needed to charge me more for the extra time they will take. The tech called me back saying they spoke with the other shop and they had no history of working on my car. When i called that shop for installation of the device they were closed, so the technician lied about speaking with anyone. This location ended up activating the device without having installed the actual device in my car since I went straight to pick up my car from this place. This caused me to get charged by the Device company. This location does very shady work.
It’s was a fast service even I didn’t make appointment staff was very helpful
I went in to find out why my car was having problems and they took my car right away, told me exactly what was needed and saved me the heart ache of waiting 3 days for a Mercedes’ dealer to actually look at it. I would come here again and again! Ask for Reuven. He really cares about helping customers and making sure it’s done right the first time. Ty!
They are very fast in doing their services
Very good service and very nice people there.
I was told that the parts my car needed arrived, but actually did not. I had to visit the car multiple times due to poor communication on Midas end. But for sure if and when i need to use the warranty ill take back.just please improve your honest communication with your customers. Ty
Customer service is outstanding; which is evident by the many regular customers in and out of the Norwalk, Ca. location all day.
very proffesional and very friendly service. I am sure to go back when my car needs service.
Todo estuvo bien y esa mi calificacino
The service was done in a timely mater, was explain the work that was done.
Service was good, extremely friendly employees! Quick service and reasonable price!
The service was outstanding, easy to understand.
I am a long-time customer of MIdas/Norwalk & won't take my vehicles anywhere else for servicing. The staff has always been friendly & professional.
When I arrived there was 6 others and when I left 1:30 half later it resulted in the fasted no appointment service I have every had .
All went well but the Labor charge was WAY to high.
Awesome experience workers doing their Job very Professional. with the Manager is a reasonable in the way he organized his business to be able to work with each of his clients to satisfy them always with a smile and very professionally.
The staff at this location are knowledgeable and professional because they smile and are very kind. They represent this company dynamically! The restroom and waiting area is clean and kid friendly.
The Midas staff are amazing. I’ve been getting my vehicle service there for years. They are friendly, professional, and always have the job done within a reasonable time. All around good place to get your vehicle needs taken care of.
Overly inflated pricing. Never again.
More mechanics on duty in morning. Getting there when it opened didn't matter with only 1 mechanic available & jobs still uncompleted from previous day
The personal are very professional. They helped me and my family excellent. Thank Mr. Ben and Mr. Ruben.
Reuben keeps communication with customers very professional.
Stop overcharging for services.
Reuben, the manager explained all that was done on our vehicle and explained the cost there were no hidden charges. My daughter and I felt very comfortable with the technicians and felt confident in their honesty and ability.
"Ruben was the friendliest and most helpful employee I?ve ever met. Thanks for providing outstanding service and for being so cool! Best regards, ??"
Friendly, professional and kept me up to date as to the completion of my vehicle.
Very happy with all the work that was done on my vehicle
Don’t tell the customer the vehicle will be ready in 2 hours, then keep the car for 3 days
The shop was very helpful and they had great knowledge on everything
"Simply awesome service, went in for a tune up and brakes. The owner of this Midas was very thorough while explaining what was most important to fix on my vehicle. While there I also realized that I needed a new spare tire, which we got. Prices are fair,"
First complaint is that the website offers a s requires appointment time and no appointments are being accepted. After submitting appointment time twice I received an email stating that I would be receiving an email within 30 minute. I never received any e
"I took my mother's car for a wheel alignment on Saturday since the shop is walking distance to her home. I was going to go to Pep Boys, they charged the same, but decided to give Midas an opportunity. They told me the care would be ready by close of busine"
"The guys at this particular Midas location are AMAZING! Ruben and the homies fixed my car up real nice. It hasn't ran this well since I first bought it. They were honest about pricing and helped me get a Midas card to pay for my repairs. Super nice, really"
I had my vehicle serviced at the Norwalk store. It needed a radiator flush. I called and spoke to Ruben. He was very knowledgeable about the services offered. This was my first time there and was very happy with the service I received. I will now continue
I was very disappointed with the manager. Very misleading. I chose to go there because be he said it will only cost me under $200 and within 20 minutes to 1 hour. I ended up spending $550 and it took almost 3 hrs. He even told me he?ll have 2 mechanics to
"I have been giving my car for service to the Midas in Norwalk for the last few years. The managers, Benjamin and Reuben, are very courteous, patient, and understanding. They always give me the best deal and their work is exceptional. Every time I drive my "
They checked everything got me inAnd
I had an awesome experience Ruben was very helpful and guided me on what tires was best for my truck I will definitely go back
"I had a great experience as a first-timer at Midas. Benjamin Reyes' customer service was great and reassuring. The store manager and the mechanics were beyond professional, curious, patient, and thorough when it came to my truck. They definitely have a new"
Nothing like the Midas Touch!!
"The front end people were very proud olite, and took care of my car in a very timely manner. I am satisfied with the work performed on my vehicle. Friendly and courteous people who start the process. "
Awesome, excellent, stellar.... very professional and professional!!!!!
Greatest service... thank u ??
Before going to midas I use to get my oil changed at the dealership were they over priced me and even once failed to properly tie my oil gasket. I ended up leaking oil all over my driveway and had to return back to the dealership so they could fix. From he
This was my first visit to this Midas.I was acknowledged as soon as I walked in. Once I was being helped Benjamin was very reassuring that he would give me the best deal he could on great tires and any other work that may need to be done. He told me about
Good fast and safe during covi19 in and out good deal on new tires
I was well taken cared for. Wait time is good.
"I have used this Midas several times and they are always great. I like the fact that when I do need their service all the same gentlemen are working there, so they are familiar faces. Thank you for always being pleasant and helpful. "
"First it took me three days to get an apt ! I get here they tell me everything that?s included with an oil change ? tire rotation , topping fluids , break inspection ? etc etc ! I came in for a oil change my tpms light is on they didn?t say anything about"
"The service was great, and the prices were reasonable, but Midas only offered financing for a fraction of the needed repairs. I know that's not this location's fault, but it's extremely unhelpful and upsetting, especially when you're only being punished ju"
I think Midas did a great job! Although they had my truck longer than I wanted them too, they got it right and I'm a satisfied customer!
"I was disappointed that my fluids were not topped off when my oil was changed, like my wiper fluid and transmission fluid power Steering and such. Knowing that you wouldn't carry the 20w50 weight oil that I need for the high mileage she has, l supply My o"
The technician and service manager paid attention to the minute details of the customer's need to keep the car in good shape. Thanks for all you do for the customers.
You did a very good job. Your time estimate very close what was promised.From manfred z.
I was very pleased with the service from Ben and Ruben .
Had a good experience with Midas. The two gentlemen that helped me were very courteous and efficient. My car was ready when they said it would be and as a busy mom that's definitely appreciated! There were two other employees that were at the desk at vario
"It was good, was in and out of there in about 20 min"
"When the part for my car turned out to be more than the estimate, Midas stood by their original quote!"
"Front counter person was great I?m sorry I can?t remember his name, they didn?t have my tires instantly but he got them picked up in less than an hour so great service I?m very satisfied with my visit. "
"I called in asking for a brake diagnostic done, they told me to bring my car in. It was near closing time, they worked on my car and informed me of what my car needed. They said if I wanted service done, they are willing to stay late to complete the work o"
Thanks guys for your work
"It was great working with Midas, they made it affordable and they worked with my schedule to finish in a timely manner. I was very pleased."
Ben was great! Explained everything very well.
"I wrote a longer view before previously but I guess it got deleted anyways don't waste your time with this Midas in fact go to a local shop instead go get a word of mouth referral from someone, this shop sucks the shop sucks the service at this shop sucks "
"Service was great. Jack, the mechanic, explained everything. It did take a little long for an oil change (About an hour and a half), but the staff was friendly and accommodating "
"My brakes are still squeaking. Due to work and the holidays I haven?t had a chance to bring the truck back by, but I will soon."
I went to this Midas location because my sensor kept telling me my tires needed air. The staff was very helpful. I worked with Ruben and he was extremely helpful. He told me what was needed and how long it would take and that?s exactly what I happened. I w
The cost was affordable, friendly service, and lifetime warranty you cant beat!
Great Customer Service! ??????
"I am very satisfied with the work done on my car. There was a delay on getting the part you needed, but I understand that was not your fault. Thanks!!!"
Just wanted to say this place is great to get your ride fixed. Friendly people always clean.
"Went in just to see how much it was going to be for breaks and they already had my car up with no tires on. Paid over $600, I just wanted to know how much. They fix the breaks but two weeks later they started to squeak a lot. I don't think I'll go back."
This shop is convenient and has really great customer service. They do very good work.
"Took my car to get diagnosed for AC and they said I needed a new AC Compressor, took my car to dealer and they told me I only needed the AC pressure switch. It came out to be cheaper. Fist time and last time I ever take my car to MIDAS"
"We have been taking our cars to Midas in Norwalk for our repairs. They have great customer service, and great work on our cars .I give you guy's a big 10 "
Great workers very nice very helpful I am very satisfied with the job that was done I will highly recommend this place.
It?s my 4th time coming here and excellent service just like the first time. Staff is good and they get stuff done. I have trouble trusting my car to anyone but these guys have won my confidence. For the moment definitely be coming back.
Very helpfu attentive and go the extra mile to get things done... very happy with the help and experience workers
"Excellent work, they took great care of me and informed me on how well my vechele was running. "
"had a flat tire, panicking & frustrated, Ben made it all good & made sure I was able to get my tire fixed in a timely manner, such high level customer service was unexpected at a car service place but I was pleasantly surprised by Ben, THANK YOU VERY MUCH!"
Great service. Thank you for servicing my car. It was a good and fast experience. Will definitely recommend you guys.
"I recently Moved and had to change my truck brakes out in my new city. I wasnt Aware that not all Midas systems are connected. So After getting so frustrated with the poor customer service in Fontana Midas, I called Norwalk and Jerry helped me out! He even"
Great service. They never try to gouge you on prices or offer you services you don?t need. The quality of the work is exceptional. The recommendations are accurate and they always do their best to service the customer.
"Took my daughter?s car for oil change and new brakes.So the next day took the car to Toyota dealer for new tires and find out that Midas in Norwalk never change the oil, I paid 200 dollars for service that wasn?t done. Never went back management is bad."
I've gone to this spot for an Oil Change and Engine Belt Replacement. Did not take a lot of time. Was able to make it to work on time. Awesome Customer Services! Thank you for all your help guys. This will be my new spot from now On!
The power steering wasnt fixed at all. Contrary to what Midas is saying, there is now power steering. I was told by changing the rack and pinion, the power steering would be fixed but that wasnt true. I brought my car in for timing belt replacement which was supposed to take 2 days but they messed up the valves and took over 2 weeks to fix. Also my a/c was working well when I brought my car in, now there is absolutely no cold air coming out. Midas says its not their fault. Totally dishonest
I really appreciated the good customer service and of course the quickness on fixing my car
I'm very pleased with the service I got from this Shop & from Ruben. Thank you for the discount. I'll be back soon for New Tires.
"My local Midas location did a great job on my Toyota RAV4. It was tuned, lubed and hadfuel injection serviced. I would like to thank Mr.Rueben and Mr.Benjamin for taking such good care of my vehicle."
I am very happy with my recent oil change at your location. Making an appointment made the service way more convenient. Professionally handled and fast. I will definitely recommend your company to others.
Worst place ever horrible customer service specially if your going for your free oil change they put used oil and put in the wrong oil plug has to buy new one it was leaking never will go back the free oil change was for their promotional stamp on a card o
"The managers at this location are very friendly and have always helped me out with great service for a reasonable price. If there is a lingering issue with my car, I can count on them to find out the problem. "
"Reuben & his staff are amazing! Excellent skills, professional demeanor & prompt service. They really understand the problem & the importance of servicing the customer. "
I recently had my air conditioner serviced Porsche Cayenne Turbo and I was incredibly pleased with the work performed by Ruben and his team. The work was completed and my vehicle was returned to me the same day. I would highly recommend Midas on Rosecran
"Took my car for brakes replace, my first time, after when braking my car shakes due to poor brake installations---Like all repair shops they milk you for your cash "
"I have been having issues with my lifetime warranty brakes. Everytime I go in to have them looked out, no one can find anything wrong. I clearly hear something wrong as well as any passengers in my car. "
They're very nice people, but could not fix my car. I had to take it to Leo and sons to re-do some of the work Midas had recently done.. Midas gave up and returned my car to me un-repaired.
"Once again Midas came through for me when I had a dead battery, they had one ordered and ready when I arrived. They also go over what I should be thinking about having taken care of in the near future. I am always comfortable with their recommendations and"
"Well first of all, my car was running perfectly fine. I decided to have the oil changed on June 26, because I was driving to Vegas on June 30th for the weekend. I drove back and arrived in Downey on July 3, as I exited the freeway, my car turned off.. I"
"I took my car for bad tires and ended up paying for Struts, the scare was that they could not find my car when I asked for an update, I had to go to the repair shop and find my own car myself, Midas needs to have better control of the cars and know where t"
All the workers here actually care about you and your well being. I am an 18 year old female. They didn't know that I know about cars. So I was testing to see what they would say with prices and etc. They actually helped me and gave me a good deal. I got a
"Very helpful, and since my car wasn't ready they drove me to work."
They left an oil rag in engine and the rag got on fire
Midas does a great job and you always have a warranty.
Feels great to keep your car up, feel like I brushed the cars teeth and gave it its shots. A healthy car is a happy car.
"No matter when, what for, or how long it's been since I've been I get the same courteous, professional service every time! Always great in explaining what is needed now or to be thinking about having done. Thank you so much!"
i just called to schedule an appointment and was told they don't do oil changes after 2pm. How do you accomodate for people who have to work 8am to 5pm??? even if i could get off work early i can't be there by 2. really disappointed
"I drove from Seattle to Norwalk, pulling a trailer. I had a very complex engine problem with symptoms a dealership along the way could not diagnose. Like anyone, I was initially concerned about having someone take advantage of my situation. The technician "
I'm satisfied with their service compared to the dealers. They match whatever promotional offer from the dealers and little bit cheaper. Friendly staff and they don't pressure you for unneeded repair. Look for Ruben the manager.
"I'm very happy with my experiance at Midas in Norwalk, Ca. The customer service staff and technicians are very personable and professional. I was given a detailed estimate, which they explained thoroughly. Their work was exceptional and I have had no pro"
