Scheduling the appointment was very easy, and they had the time and day I needed. Dropping off the car was quick and ready when promised.
Friendly staff honest quick and good price after $20 coupon
Being a scene, your elderly woman I need to find somebody I can trust. My experience this is my first visit was extremely satisfactory. I will return and have them do service to my vehicle again. Thank you so much.
Quick easy services and everyone is polite and they even put in my brake light bulb for me no charge thank you
Great reputation and great service. Honest and straight forward about recommendations
Very Friendly Service very Fast and Smooth.
The rep Gregory was pleasant, professional and didn't try to upsell me or hand me a bill for thousands of dollars of bogus or needless repairs (like the Meineke down the street and other local repair shops). I really appreciate that and will definitely be bringing my car to this location for future repairs.
I booked an appointment online and received a phone call to book an appointment with an hour. The customer service was friendly on the phone and in store. The time frame estimated for the job to be done was right on!
Always have a good experience with Midas! The location to my house is also very convenient. I usually make an apt but today I just went early and they got me in and out! Great service!
I liked the customer service
Curt (manager/owner) was very courteous and honest. Pricing was where it needed to be after I had a quote for work I had no intention of being performed. Upon a follow up call, Curt asked about my families well being since I mentioned I was pressed for time and had to take my family to the Urgent Care Clinic. My car was ready when promised, Curt walked me through the work, and a smile goes a long way.
The Customer Service was excellent & makes me Eager to share these guys as a go to for West Sacramento
They greeted me with a smile they explained everything that was going to be done with my car and the location is perfect close to my home
Highly satisfied with this visit as always. Return, long time customer. This location has improved immensely under the new ownership.
They made it clear everything that needed to be done. They were very polite very informative, and I appreciated their service very much good communication with me.
Service was quick, well done and the staff was very friendly and explained everything thoroughly. I found my new go-to shop for any routine or emergency car maintenance and repair!
Appointment scheduled as requested, friendly staff, job completed quickly
Even though I had an appointment, the team was busy and started work on my car about 30 minutes late. They did finish within 10 minutes of the estimated time. I do not live in West Sacramento, so I will not likely return to this location for service.
The staff was very kind and welcoming. I felt appreciated and well taken care of.
Kenneth earned my trust on a previous visit and continued personal attention to my service. He referred to ma as part of the West Sac family and that felt good. I also spoke with the technician who worked on my vehicle and he was also very informative about the details. Kenneth also explained details of some additional work that was needed I agreed to. Much appreciation to this team!
I don't think my visit could have gone any better than it did. Unless I was told there was no charge. Everyone was friendly, the service was fast and I was in and out in about 30 minutes.
I had an 8:00 appointment. It took 20 minutes before I was checked in. I was told it would be an hour. I went to get coffee and came back in an hour and they hadn’t even started.
Came in for oil, change and tire rotation early for my noontime appointment.Three people working in the garage and one manager running the front office.Two younger workers in garage sat around and did not change oil for nearly 2 hours…One older worker in garage was working on brakes for another vehicleAfter two hours I was told tires would be rotated, but vehicle had to be moved…After an additional 20 minutes of truck sitting in the garage bay, but not going up on left I finally let them know I could no longer wait for the service we scheduled.Sales manager explained that the younger workers were not in the mood to do the work when I asked why they were sitting around and vehicle was not being attended to promptly.Wish I would’ve gone to a Jiffy Lube or a Valvoline. I would’ve been given much better and faster service.After vehicle was completed, no explanation of service was shown. I had to check my own oil and look underneath to ensure nothing was leaking.
Staff is friendly and thorough. Service was completed in a timely manner. I have been several times and plan to go again.
I am satisfied no problems so far. Been going to Midas for many years.
took very good care our car is older it took a while to find the right part not their fault
I was charged for a tire rotation, but the associates did not actually rotate my tires. In addition, the oil change was priced far above what I've ever paid for an oil change in the past, including at this location. I believe the new management is cutting corners to make a little extra money, and I will not be using this Midas at all going forward.
I am a long time customer of the location & and am very satisfied with the new owner and positive transformation he has brought to the establishment. The manager, Adam, is an example of how the business should run. Great job guys.
I came in without an appointment the day before and didn’t have time to wait. They were so busy and still took the time to put air in my tire. I returned the next day for a repair because of the great customer service!
Requesting an appointment online was easy and I received a call back to confirm availability promptly. Check in was quick and easy. Everyone was very friendly. The work was done right and in a reasonable amount of time. I was very happy with the service and will definitely return in the future.
Kendal explain to me very well the problem my car have and I agree ☝️
I was pleasantly welcomed. My service was completed within the 30 minutes as explained.
Ray was excellent and very friendly! Kept good communication throughout the entire process updating me as the day went on.
The assistant manager was very friendly & knowledgeable. I am a long time customer and noticed the ownership at this location recently changed. The change is fantastic and two thumbs up to the owners changes. Tell Curt thank you. Cleanliness, great pricing. I am a very, long time customer who noticed the changes. I wrote two recently positive reviews on yelp & Google for the location. Keep up with the good work Curt and staff.
My only complaint is that there is no restroom for customers who wait. I have already recommended this shop to a friend!
I paid to have my headlights adjusted. That evening, after it was dark, I saw the headlights were not properly aligned. The passenger side headlight is significantly higher than the driver side, with the middle somewhere in between. I don't know how Midas properly performs headlight adjustments, but my viewing of their process they did not follow standard layman's procedure. I do not trust Midas to fix the problem, so I will do it myself. $60+ misspent. Lesson Learned.
Fast friendly service, very convenient and reasonably priced
They were very accommodating, professional and completed in a timely manner.
went in to make an app and they got me right in! very friendly every time i go in. i prefer them over the kia dealership! only go to them if they cant figure it out!
Outstanding friendliness helpfulness
Changed light bulb for free!
The Lady and gentlemen at the front desk were extremely friendly, and the remaining staff took good care of my vehicle
The overall experience was great.I scheduled an appointment for the following week to get a few more things serviced on my car.
It was just positive experience after positive experience, firstly they got me in for a diagnosis with no appointment, then the car was worked on and fixed completely all in the same day. On top of that the woman at the front was incredibly nice and communicated everything really well
Everything was just fine. Hannah explained everything clearly and professionally. I believe that my car was checked out as well as could be. I brought it in because I smelled burning fluid. Nothing was found.
Oil leak on driveway after oil change. Tech did not clean engine after filter removal.
Employees were friendly & professional
Adam and the Team, were professional, friendly, and fast. I really appreciated how easy it was to get everything done. Thank you Midas West Sac.
Although I made an appointment I still had to wait quite a while. They seemed short staffed but staff was friendly
Your sales associate Adam was the best person I have ever dealt with at an automotive shop
Dropped my truck off in the morning using the drop box and picked the truck up that afternoon. Great service.
I have had several vehicles serviced at this particular location and have always received excellent service. Usually in and out before estimated completion time.
It was not the shop but the national Midas site which stated certain tires on sale that weren't.
Very satisfied I will recommend to family and friends.
Everything was quick and easy the lady at the counter was extremely helpful. The service tech was quick and very explanatory when the job was complete
I had my rear brakes done by Midas this June, my car was serviced by the dealership & they told me my rear brakes were really low. On 9/30/22 I brought my car back to Midas at 10:00am. I was told they could get me in & I could wait. At 1pm I asked if my car was almost done & they informed me that my parts had just arrived & once the technicians returned from lunch they would complete my car. The receptionist had to go to lunch, she ask me to pay & then said she had to lock the waiting room door & that I had to wait somewhere else. She returned at 2:20pm & my car still wasn’t complete. About 15mins went by and my car was given to me. I was never told they had to order parts or that the tech’s took lunch at Noon.
The staff are always very friendly, helpful, honest, and they do a great job. That's why I have been bringing my car here for many years.
It was a regular oil change. I’ve been in there so many times for that it just becomes something regular. I know they know what they are doing so I just drop it off. They call and I pick it up. Easy.
There should be better communication as to what is going on. I had an appointment and it took them two hours just to do my brake inspection. When they were finished they didn't bother to call me or update me. When I called them they said the service person was on lunch. When they called me back they told me the system was down and that they couldn't do any work and that I would have to come back. I was visiting the Sacramento area and was hoping to get my brakes done while I ran other errands. Coming back was not an option. Usually, the inspection is waved when you receive service. I was still charged for the inspection even though they couldn't provide the service. Unfortunately, it was a waste of time for me and it was the only weekend I had to get my brakes done before my road trip.
I've been coming to the Midas in west Sacramento for about a year and it was recommended to me. It has not disappointed me ever since. I go for oil changes and I usually wait for it in their office. The place is very clean and the staff is friendly. It only takes about 30 minutes for my car to be ready. Great overall experience! Thank you !
Had my car all day for an AC compressor replacement at 1:30 when I called in status said they just got the part when we had agreed to a 1:30 pick up. Had to bring my car back the following day. Took longer than the 4 hours job almost 7 hours
always get me in when i show up, always nice and do a Great job!!!
Had found online promotion of oil change and tire rotation and i had downloaded the coupon. Showed the coupon at the time of payment yet charges were much higher than expected. Invoice was not easy to understand. Left store and few miles into drive TPMS sign showed up and had to go back to store to have them look at it. They filled the air again to address TPMS warning sign. Based on overall experience it was pretty apparent that customer service was lacking professional approach and needs significant improvement.
The two women working at the front desk on the Jefferson location looked like they just rolled out of bed. I came in at 8:30 and I asked if I could get my oil changed and it seemed like I was asking them a hard question? After a while, one finally said ok. My real issue was that one girl was DRUNK. Must’ve still been drunk from the night before and came to work like that… she was a MESS. Could barely keep her eyes open, She got up from the desk at one point and stumbled, slurring her words. And when I returned to pick up my car, the other lady was arguing with someone on the phone, she had called to see if a part was available for another customer that was waiting. So incredibly unprofessional, this location is ghetto and trashy. I’ll go out of my way next time to be serviced by the 16th st location.
Friendly-quick-satisfied with overall results. Midas referred me to the dealership for a software update and thoroughly explained the issue.
I am so dissatisfied with the service I received this is my second car that I've been taking to Midas I've had it for 2 years and have taken it strictly here all my oil changes take an hour or under this oil change took 2 hours and 15 minutes when I made my appointment I inform the gentleman that I'd be waiting with my car as I had a lot of stuff to do that day before I went out of town when I drop my car off and inform the ladies that I will be waiting there they said no problem after I continually checked in every half hour an hour and a half into my wait time the girl at the front desk and for me that there was only one mechanic and that there had been a gentleman waiting before me had I known that I would have rescheduled in a time that was more convenient to the shop and to myself I was not given that opportunity to even be a form that you guys were short mechanics and only running with one when there was a major service being performed to another car there.
While installing tires, they broke off a air pressure sensor and tried to get me to pay for their error, after installation they couldn't get the sensor to reset and I had to go to another tire dealer to have reset. Also the tires started to shake while driving at freeway speeds and had to have them rebalance
Thanks again You guys are great
VERY WELL DONE WORK FOR BOTH CAR AND GOOD CUSTOMER SERVICE .WILL RECOMMEND MIDAS SERVICE TO FRIENDS AND FAMILY JOEL GARCIA
Always good on what they do and take care by giving good service??
Midas did a great job. They honored the coupon I found online too. My car left in great shape and everything was perfect.
Had my brakes repaired and returned well before the original time promised.
"Every time I have visited this Midas shop even unscheduled as this visit was, I get in and out quickly. Service is completed when they say it will be. I only use this location."
"The Midas team at this location are very helpful, friendly and knowledgeable. I had a great experience compared to other shops and highly recommend there services."
"The Midas team at this location are very helpful, friendly and knowledgeable. I had a great experience compared to other shops and highly recommend there services."
Went in for oil change I don't check out my steering column brakes checked out the steering column everything was good had a little problem with the wheels they took care of me the price and great work guy in the counter was great with all this help
"I?ve been using this shop for several years. They are conveniently located by my house but they really have done great work on 2 of my cars. Oil, brakes and tire rotation are what I do there mostly. They always Quick and do quality work. "
Great job buddy it?s Broderick Norte active gang
I had over a 2 hour wait to get my rear breaks replaced. I watched 3 customers come and go. 2 of the 3 customers did not have appointments. The intake person didn?t wear a mask at all and was coughing.
They were rude and they rather hurry and get the car out the shop so they can close earlier instead of looking over it thoroughly to see if there is any problem
Check in was a breeze and waited for car which took 1 1/2. Had an appointment in the morning.
I was happily surprised with the service I received during my visit to the store in West Sacramento. I was concerned about the skill and knowledge of the team but that was unfounded. They did a great job in a professional and timely manner. I'll be back!
Explained service procedure and answered questions. Work done in an acceptable time frame.
"Always friendly, honest, fast and don't try to take advantage of you!!! plus fill tires for free. Someone told me about them who is a long time customer! That's why made them home made candy to say THANK YOU!"
The service was fine, however, not one of the staff that I interacted with wore a Mask. I probably won't go back there for that reason. This virus is very serious and I found it hard to believe that every staff member there had a medical condition that exempted them from wearing a mask. Just my opinion.
Very professional, quick and complete maintenance experience.
Great job. My truck is no longer overheating. Thank you very much...
Meet with Ken the store manager and he wasAmazing did a great job of getting my truck back on the road and the tech and Ken both stayed after hours to finish the job. We are new to area and was great to find a mechanic and auto shop to work on our cars. We
Great job, great customer service
Very helpful and professional management... speedy service.
Love the customer service. Everyone is very helpful.
Customer service has me return every time I need service.
"You ""guys"" are great-the service was, as usual, timely, satisfactory & the staff very helpful-To use someone else's words....I shall be back!"
Apparently the mecanic spilled a lot of break fluid. It was everywhere. Owned the vehicle for 6 years and never a leak. The new manager tried to tell me my master cylinder was leaking and sell me a new one. Had it checked by 2 other shops and there are no
Well I was ok with your service except you guys or the technician forgot to reset my oil change. That upset me a bit like if you guys were rushing to get me out!!! I?d appreciate it if next time when I go back if you guys just go over your check list ok
They are great and know what they're doin, even when short-staffed.
Let's see...2 Thumbs up...5 Stars***** My trip was done with efficiency & dispatch-I was notified of a possible problem & am returning next week to have checked out completely-I have to plan these shen I have funds available-I have let a couple of issues r
Thanks so much for excellent customer service and your technicians talent
I?ve always been happy with the work that they do but the level of professionalism is lacking not properly staffed and always laying the blame on someone else.
completely satisfied! Thank You
"We want to say what a great place, we were headed camping with RV and towing boat. Master cylinder went out on boat trailer and brakes locked up. Helped us immediately and was so helpful. If they had the part (not their fault an old part) they would have f"
"I?ve noticed my local midas store has different employees each time, it?s gotten a lot pricier , and I feel that it?s employees are no longer all about the customer, very frustrating. As soon as I walk in it smells like cigarette beer and urine (an old auc"
Thanks for the great work and fantastic managers
"Your service is awesome thank you and your customer service is great thank you so much, rachel noval"
Oil changed as expected, received a free tire rotation and visual inspection.
I will definitely use Midas for my automotive repair needs. It was easy to schedule an appointment and the service was excellent.
"I needed extensive repairs on my vehicle - clutch, brakes, tune-up. It was expensive, but had to be done. Can't believe the results. My car drives like it is new off the lot, not 16 years old with 100K miles on it. I can count on the crew at Midas in W"
$805.00 and still there's prob. Midas wants more money to check it out. NOT GOOD
"I am so happy with the friendly, caring employees. Since I have a limited knowledge of cars, I need someone to look keep it running smoothly and safely. I have this and am so glad."
"Got tires rotated at Shawb, they said brakes fine. Went to Midas brake fix cost $805. Take a look at my repair records. Way costly!"
MARTIN AND DAVID ARE JUST SUPER PLEASE GIVE THEM A RAISE.
"These guys are awesome! Very friendly, got my cars problem fixed in no time, and gave me a good discount. If I ever have a problem with my car again, there?s no question about it, I will be taking it to these professionals. Thank you David and all of the c"
"Brought my car in two weeks ago simply because it was the closest place to me. Spent $500 and got ""we think we fixed it but don't know it could be anything."" Car lasted a week before all the problems returned. Spent $750 more to fix it at a diff shop and t"
"I can count on an appointment time suitable for me. Best of all, is the knowledge of knowing that my car is or will be in great shape to drive. "
"Fast and friendly service, thanks! "
Great costumer service was in and out
There's a need for a restroom in this nice lobby-waiting area.
"Took my truck in three times for same issue, can?t fix any issue especially rotors, had to take to another car service, found out rotors were incorrectly done, cost me over $600 to have fixed correctly, also told Midas that vehicle pulled to the left while"
Needed urgent brake work done on a Sunday for my dually truck ( we were needing to tow a fifth wheel on Monday) We called Midas and spoke with ?David? and Thankfully this store was open on Sunday and they could get us right in. Work was done in a very time
The customer service and contact and willingness to work around my schedule was fantastic. IHave always gone to another small family shop for years near my work who I trusted as a older widowed woman. I am now changing jobs and it?s not as convenient so I
Car was finished before estimated time. Friendly front desk workers. Outside waiting area provided is a nice option to waiting inside.
Good work on my vehicle. Over all I had a good experience at Midas.
"I have always been treated with courtesy and professionalism.Being a single woman, I feel I can trust them completely to be honest with me. Their prices are fair and many times they have taken care if things and not even charged me. They have also prove"
"This place doesn?t deserve one star. Took my vehicle in for check up for pulsating brakes, pulls to right when braking, and problem with drifting to the right. By the way, they are the ones who installed my brakes on my vehicle. Was called after supposed w"
Ive never had a bad experience with them. They take the time to listen and diagnose the problem. They keep you updated on the progress of your car. I never hesitate on deciding where to take my car(s) to get them fixed. They have fixed 4 different cars of mine.
The maintenance inspection was quick and all the employees at Midas very friendly and profession. Even a last minute schedule change was conveniently accommodated for. 5 stars
I came to this shop to get an oil change and asked them if they would also check my rear brakes because I heard grinding. After the oil change I?m told that during the test drive they heard nothing and that my rear brakes were fine. I persisted and asked t
So helpful Car always runs better They don?t over charge Thanks
All around Midas's staff were great... with the exception of no sticker on my window telling me when my next oil change was due and nothing noting my brakes were checked. I specifically asked for my brake check and tire rotation. I will be back though...I
I always appreciate how the team works with me when I need work done. Great job all??
You guys were great . Would definitely refer you guys to friends and family . Keep up the good work fellas !
"I received very professional and friendly service from this Midas location. They did the routine lube, oil and filter and they also checked all other fluids and rotated my tires at an extremely reasonable price."
Service was great! Staff was very friendly. Would encourage anyone to go to this shop!
I don?t believe the oil change occurred. The mechanic did not check any of my fluids that was supposed to occur and when asked he checked all of the fluids in front of me including the oil. When he pulled the oil stick out the oil was black. He didn?t put
Service completed much quicker than expected.
Needed an Oil change before leaving out of town. They made every effort to squeeze me in without an appointment. Highly recommend Midas West Sac for all your mechanical needs.
The staff is so nice and helpful. Explained everything. Great experience.
"I went to this place based on google and yelp review. It definitely did not disappoint me. The people that worked here John, Martin and all the crew are GREAT. They showed me what is the problem in my car and what is needed to be fixed. Martin gave me "
"I own a small business here in West Sacramento and I?ve got a fleet of 4 trucks plus my own personal vehicles. I?ve used Midas on numerous occasions and I?ve ALWAYS had great service from the staff, not only that but I?ve never been pressured or tried to b"
"Terrible work they did to my car, they were suposse to install a lift kit wich they said they did when they missed pieces that they said they didn't have when i brought all the pieces needed to the installment, after insisted that everything was there they"
David and his crew are very customer oriented and let you know all your options and which would be the best one for your car and your finances.I knew I had a leak but didn't expect that it was as bad as they showed me. They took care of my car and it's bee
They individuals that work here always have a smile on their face and they are knowledgeable and always take the time to explain what is going on with your car.I could not thank them more!!
My initial test failed the visual inspection. They showed me what to fix. $7.00 in parts and it passed. Awesome!
"This store location is the only Midas I would go to because the people there are great and they always remember my car, which is hard to ignore since it's bright yellow. They always advice me of service that my car may need in the future to ensure it keeps"
Every staff member eas extremely pleasant and demonstrated a high level of customer sevice to each customer. It's very nice to have such a reliable Midas in our area.
Excellent and quick service
Excellent customer service
Great service. Fast, friendly, and service completion delivered on time!
I brought my car for brake and coolant flush. I found out my coolant flush was done 2 years ago so it's time to have it done. Midas West Sacramento has a good service but they need to hire someone who can take their customers to work and pick them up to g
"AS a customer, I was treated in a professional manner upon my entering the Midas Care store, I was greeted by Erica who made me feel comfortable when she ascertain information from me regarding my car problem. Within two minutes I was greeted by Bill, He w"
"I would first like to acknowledge Jason and April for going above and beyond helping me Thursday morning(9/5/13). I arrived with a low tire, asking for assistance filling it for mycar ride home. Not only did they attempt to fill the tire, they found out i"
Not very honest people working at this place
