The technician I worked with was knowledgeable and helpful. He recommended options for me. It was a great experience, and I'm going back soon to have my rims installed.
Great work and quick work
STAFF WAS HONEST AND I APPRECIATED THEIR KNOWLEDGE
Ray Valle the manager at the Post Road Fairfield, CT location is one of the MOST professional employees I have ever done business with. He explains every detail and procedure, so you know exactly what to expect and the desired results. Please compensate and reward Ray and his team for their consistent efforts and the way they conduct and manage their business and deliver for their clients.
Everting was done satisfactorially and exactly how it was explained, the manager Ray was welcoming, polite, knowledgeable and communicative.
They always get me in and out of the place whether it’s an oil change job or something big. Guy is very friendly and is very thorough with everything involving my car.
I have been a regular customer for many years but then stopped when the managers kept changing each one worse then before. Until now. The current; Ray is great
professional & skilled people, who are also kind.
Nick at Midas in Fairfield was so supportive and informative when I took my car in to get a new Catalytic Converter. It was stolen from my car so I went through Geico and they recommended Midas. Having been to the Fairfield location once before, I knew my car was in good hands. Nick answered all of my questions and kept us informed of the progress since we had to wait for the piece. He also took pictures as we requested for our documentation.
Efficient, explained and answered my questions, ease of making an appt
First of all Ray is the hight of customer service. He was so nice and helpful and friendly I have not seen in a long time. Excellent job
Be transparent about your pricing and services.
Perform the work requested
I was highly satisfied with my Midas experience because everyone I encountered was very kind. There was a young man, white with tattoos at the Fairfield, CT location (I forgot to get his name) but not only did he take his time with me and explain steps, he did that with the other 3 customers in the waiting room. He genuinely wanted to help each of the customers even if the situation was out of his hands.
My car needed lights. I had an 8am appointment and the job took 2 hours
First tech explaining what I needed didn't seem to understand, could not answer questions. I didn't trust second tech; felt like he wasn't being honest. Battery issue affirmed that - i saved almost $600 by choosing to not buy from Midas when I did not need it (corrosion issue was fixed by Advanded Auto Parts for $5.00). I wonder if i really needed the coolant flush that had just been done in January? Trust is critical with a mechanic and I did not trust this team.
Had an issue with corrosion of the battery cables that needed to be replaced and the alternator. Was able to bring in and get fixed quickly vs. other establishments which couldn't do anything for a week. Having a car was critical. Manager was excellent got the car in, got parts within a day, communicated frequently and clearly. Cost was very fair.
Efficient staff work done quickly ease of making appt price was great information given to me as the work was being done
Improve your customer service and courtesy.
Previous answer: because I live in South Carolina and this was a one time visit to Fairfield.Great crew, timely and efficient service.
friendly and fast service. staff was clear and found best solutions for me as a customer
Ray the manager and his staff are excellent and should be rewarded for their expertise and level of service
I have been going to this midas in Fairfield for many years. The manager was steve roth and he was great. After he left there the mangers kept changing. A new manager every time I went. Some were good others were not. I stopped going when one manager charged me 100.00 to put air in my tires which he did not even do correctly as the low pressure light remained on. On this visit there was again a new manager. His name was Ray and he was excellent. I hope he stays and I will go back to going to Midas
great customer service - great staff.
Everyone was very helpful in explaining a serious problem with the vehicle. Also, very helpful in coming to a resolution. I felt they went above and beyond in their help. Please send them a thank you from us if possible.
I had a nail in the tire. They lied to me about where the nail was and lied to be about the condition of the other tires. Tried to get me to buy a new set of tires and pay for alignment with tires that’s have less than 13k miles. Went to another tire shop and they took the nail out of the spot where it can be taken out for 20 bucks and didnt try to scam me. Will be telling everyone Midas is the worst and untrustworthy.
Job we done on time and right the first time. They took me on immediately and had me out with in 1 hour.
Stop ripping people off and telling them there is more wrong with the car than is actually true
Friendly professional and easy transaction. Everything was explained and they didn’t try ana sell me something I didn’t need
great service. trusted them to do job correctly and not rip me off. super friendly and competent
Day storage charge dissatisfied
Staff knowledgeable and helpful
Offer available services and options before charging $46 for oil change when customer has a coupon. Advise customer of expected delay and offer to have customer return at a later time or to reschedule. If something suddenly came up, inform customer the reason for delay: their car, someone else’s car, lack of supplies, mechanic suddenly fell ill…? I’m a single parent, health care worker whose only day off is Sunday. I worked a full eight hour day to pay for the oil change and my disabled son’s care for what should have been a block of time for oil change, bank appointment, grocery shopping, and a library visit.
Ray the manager at the Post Road Fairfield, CT store is the BEST !A huge asset to the company !
Better communicate the pricing, Get more competitive prices on parts and materials.
Ray the manager at the Post Road location in Fairfield, CT is the BEST and tremendous asset to the company along with the rest of his staff.
Nick took good care of me and was very helpful. i had no problems.
raythe manager is a class act !very attentive and smarttrys to keep costs down
Cost of the repair was 185% MORE than the estimate. I was told the cost would be about $2500. Actual bill was $4600!! The cost of the parts was marked up outrageously! I could have purchased the parts for half the price I was charged! I feel like I was ripped off! This is a very bad business practice and I will never do business with Midas again. This is a shame because all of my previous experiences with Midas have been positive. But, this experience was TERRIBLE!!!! I was grossly overcharged for the parts used for this repair!
been coming back for 3 yrs of oil changes. Very courteous,friendly and understanding.'VERY CONCERNED and sympathic with any problems i had brought up about other suv that i had problem.wil bring other vehicle in for future problem
issue with BANK approving charge with Midas card !!
Ray and his staff are excellent and always provide the BEST in care and service for all of my vehicles.
Ray, Nick and Paul were extremely helpful and especially knowledgeable on a unique request with an older vehicle - I am very happy with the result. Thanks!
I prefer this Midas even though I live/work closer to others because they always hire the NICEST front-desk people. There is no hard sell on anything (they may suggest a service, but never push). Always accommodating on scheduling, respectful of my car (my seat position isn’t moved) and I’ve never had to wait very long (when I do wait for my car).
Done on time. Price was right
Once again, the professional, customer friendly, and technical advisement, and workmanship and services — are solid. So far, such trust is commendable. Thanks.RJG
Raymond Valle goes above and beyond to ensure the customer is satisfied and happy with the service and results. He is the utmost professional who knows his craft and runs an extremely tight store.
In what World does an oil change for a 2013 Ford Fusion cost $112…
Customer service was EXCELLENT!!!!! They clearly care and the quality of service was great!
I have been their customer about 8 years. Now my husband switched to them also because previous shop was not trustworthy anymore. These guys did take time to find a problem that needed to be fix and fix it perfectly. Price was also good. Definitely we both
"Made an on-line appointment for an oil change/tire rotation . After a 30 minute grueling drive in a terrential rainstorm on I-95, only to get there to have the front desk person tell me my appointment DID NOT GO THROUGH and Ide have to re-schedule !!!! Why"
"Great experience all around. Scheduling, greeting and completion of service were excellent. "
Came in not knowing what was wrong with my car. Ray was super helpful and very professional. I always come here for my service needs and they make sure to take care of me each time !
"Hi, Last Saturday I brought my car in for a 10am appointment? for an oil change. I was told it would be about 15 to 20 minutes. So I waited and waited and waited. I waited for 2 hours and 15 minutes for an oil change (I had to cancel plans because of this)"
Was able to successfully help me out
good service done and recommendation
Trustworthy service and great customer service!
Speedy, thorough and quickly figured out how to fix the muffler on my Porsche, which was a bit out of the box.EPE Connecticut
"Kudos to Mike and Rick: they eliminated the ""rattle"" beneath my car I thought might be a possible major problem, but they diagnosed as minor. They explained and demonstrated how this was a simple fix, but also laid out clearly my choices and costs if compl"
"Rick and Mike go above and beyond - always courteous, always fair, highly transparent, no nonsense. They get my repairs done in a timely fashion and have provided me with far better service than my car's dealership, especially with my older model vehicles."
Rick did a great job with my car to make me feel much more comfortable about driving. Great service. He was very knowledgeable and was able to give me information regarding upcoming services I may need. I will be referring other people to use Midas the Fai
Great service and all on time
"I brung my car just for a coolant flushing & Mike called me back telling me my car needs this & that that has nothing to do with what I brung my car for... it went from $109.00 to 1,435.00. This was unacceptable he didn't break down & discuss the total pri"
I was in Fairfield from NJ and had a wonderful experience with Rick! I highly recommend! Everyone was great!
Mary & Pupster BellaGrace too R.
I love going into the store because they remember the car they remember the client it doesn?t feel like a chain I always know that when my car is done there?s a warranty to stand behind the work and the work was done the correct wayThe first time thanks gu
I've been coming to this place for awhile now and Mike always makes time for me & my car. Today I met Rick and he was just as great! Amazing duo. As always I'll be back.
I have used this location since 2009. The crew are very friendly and Rick and Mike are awesome Affordable service. Helpful guys. Rick and Mike
"As new residents of Fairfield, we needed to find a quick repair shop to replace the low beam headlight on our SUV. In passing we decided to stop and get a quote. Rick was very welcoming and quickly provided a more than reasonable estimate. Mike was efficie"
"Had serious brake issues with my car. Called right before they closed Friday night, Rick and Mark were able to get me in at 8 AM the next morning. They were able to fix everything by the afternoon and were extremely courteous and professional. I will de"
"I will never go back to this location. The service clerk was both demeaning and rude through the entire oil change process. On walking in an explaining I was there for an oil change the clerk, Mike, responded with ""How did you know you needed an oil change"
Great service! As always.
I was charged $90 for an oil change which is an exorbitant amount given that I normally pay no more than $35 for one in other locations. I will not be returning to MIDAS ever again.
Mike and the staff went above and beyond to help me resolve a headlight issue.
"They changed my oil quickly, they were quite concerned that I replaced only two tires and NEEDED to replace the other two ASAP! (which I knew but due to budgetary constraints...). The people were pleasant and easy to deal with."
"Did everything perfectly, start to finish."
"For regular oil change, 2 lug bolts broken, waited over 3 hours and manager told me this was routine type service. No apology offered.Never happened in over fifty years. Know who is changing yourOll."
"I've taken my car to Midas Fairfield three times in the last month, spent upwards of $1,500 dollars, and left with problems I did NOT have when I got there as well as new parts now working as poorly as the ones they replaced. I went in for an oil change, "
"Overall, Midas does an excellent job. "
"Months ago, we were in Pa when my a/c went. Had it done at a store that was open on a Sunday. Bad part was that the manager had given his two weeks notice and really didn?t care. Miserable time and service. Guaranteed to have the vehicle by noon. Wasn?t"
Extremely helpful and quick to fix my car and explain the problem to me. They were able to fix my car within two hours. I recommend anyone to bring their car here because the customer service is great and they have the best prices in the area!
Working with Brian was great. H was knowledgeable and the service was excellent
"I am comfortable recommending this Midas Location based on my recent experience with them. They were professional, friendly, efficient, and reasonably priced. They performed the work at the quoted price and on time/"
"Bryan at the Fairfield, CT branch is great. He is knowledgeable, helping and goes the extra mile in keeping you aware about the current and potential issues your car has. I totally trust that my car is in good hands. "
Yesterday I had to get a ton of work done on my car and Brian was amazing talking me through everything making sure I understood exactly what I was paying for. He helped me so much and the whole team was awesome to me. Did all the work in one day. I really
Worked was thoroughly and expeditiously performed at a very reasonable price.Was updated as to what exactly was done and what needs to be done in the future.Will definitely go back there.
The guys are awesome highly recommended them
As always for many years now. Mike and Paul and rest of Midas team do another job well done. I can always depend and rely on their knowledge and advice in maintain my vehicles.Thank you.
Very good service and great price!
Brian was absolutely fantastic in terms of getting my Mercedes repaired and back on the road as quickly as possible . Deeply grateful for all his help and attention and will always go back to Midas in the future because of the kindness of Brian & his team
Super nice employees especially Brian who was very thorough when explaining what was to be done.
Great experience from making the appointment to paying the bill. Brian was both friendly and respectful. They were able to take me in on the day I called and finished some badly needed repairs that afternoon. I have already recommended them and plan to c
"I can definitely recommend Midas! The work was performed on time, at the price quoted, and everyone was friendly and professional."
A lady left the store. My car was 12 feet from her. If she cut the wheel she had plenty of room. She told me to move my car. I began to do it and she got nasty. Then I told her she had plenty of room and I wouldn't move my car. Some asst mgr came out and t
"Brian and his team were so professional and helped me analyze all my options to figure out what was right for me! Can't express how helpful and educational they were - Brian broke down topics that I didn't understand (I am not a car person at all!), was ho"
"Midas is always fantastic. I've been going there for a few years now, and it's worth the trip from where I live in Milford to visit the Fairfield Midas given their friendly, informative, and all around excellent service. I definitely feel like my car and I"
"Im from New York and got stuck out here in fairfield, one of the employees Brian was a real lifesaver! He really looked out for me, provided GREAT service and made sure i was on my way in just a matter of hours. He made the whole experience so much less of"
"I can't thank the staff enough at Midas in Fairfield. We needed an emergency brake job for my daughters car and they went out of their way to have it done within hours. Super friendly, informative and customer service oriented. Would definitely use agai"
"Brian has always gone above and beyond to be straight forward and honest. If it needed doing, it got done.If it could wait it did. No B/S, straight to the point. He made sure my vehicle was delivered on time with everything done that was asked to be taken "
"I have visited this location on several ocassions. The current front end staff is great. They are knowledgable, helpful, and friendly. Although this is a business, they understand and are sympathetic as it relates to car expenses being costly at times so t"
"The service associates were great at explaining what was wrong with my car without being condescending. They were prompt, prices was reasonable and overall great service. This is the first time in a long time that I felt comfortable having my car in for se"
Excellent work & Service. I have been their customer for more than 15 years.
"Having brought our vehicle in for a mirror fix, our car battery died unexpectedly. The Midas team kept the car, double checked all diagnostics and charged our battery to full at no extra cost. Very good team that does great work."
"I have been a loyal customer of this location for years. Last week brought my car in for a routine oil change.When I walked in, barely a ""hello"" before the manager started rattling off the list of things ""wrong"" with my car that they'd addressed with me la"
Disorganized and slow service. Left car there over night didn?t look at car until late next day. Car had to stay another night. A lot of back and forth with shop supervisor and mechanics to find out what was going on
"I own a small business in Fairfield If I offered the same level of service I received from the Fairfield Midas recently I would be out of business.I had the front breaks replace on May 6,2017 pads and one router the cost was higher than I expected but I wa"
Very good experience as always.
"Mike made me feel confident that my Fairfield University son and his car would be well taken care of, and that is a HUGE relief when your child is away at college with a car. Mike took the time to explain the problem to both my son and I, separately, and "
Quality work on time and at a good price!
"MATT AND DREW AT THE POST ROAD FAIRFIELD, CT SERVICE CENTER ARE THE BEST AND HAVE BEEN STRAIGHT FORWARD, HONEST AND ON TOP OF ALL DETAILS WITH ALL OF OUR VEHICLES, I LOOK FORWARD TO WORKING WITH THEM WHEN NEEDED IN THE FUTURE !"
"Did not put hub cap on properly, fell off somewhere on my drive home. Will cost me $$$ to replace something that did not need replacing due to Midas carelessness."
I would recommend it Matthew Baterson was a great help
Friendly fast and efficient service. Your car will be treated well here.
"I've been using this Midas for service for years. I called and went in for just an oil change, didn't need anything else. I spoke with Fritz, and was in and out in under an hour. Nice to go in and get what you want."
My service was fine as usual the staff and employees were very informative never pressured at any time and checked my brakes without charge.
This Midas location (Fairfield) has four years, always done their best to inform me if needed repairs, and not just sell me something. I highly recommend them.
"Steve and the guys here always do a good job. Been using them for 15 years. Generally, they give an honest review of the the car, and what needs to be done and what can be put off. They are not pushy, and I can always pick what services I will do and affor"
The mechanic can't be trusted in installing the battery. They break the positive and negative terminal since it was disconnect due to avoid accident of the leak fuel lines. After Midas replace the fuel lines they connect the the battery terminal and tighte
"Love this mida shop - Steve at the front desk is awesomeAlwasys a fair evaluation, opinion and the work is always great "
