Would like to be told if oil change is going to take as long as it did. I had to inquire for an update after not having seen my car. Go into the Bay for 1 hour and 20 minutes. Also, if the coupon says that it comes with attire rotation, I want my tires to be rotated if I request it and not be told that they are only rotated if the technician deems it necessary after his inspection.
Be honest with customers about pricing. Don’t act like you’re helping me out by putting tires on my car and then charge me double the actual price for the tires. Beyond dishonest.
Great communication throughout the process.
I called to make an appointment which was easy as there were numerous times available. I arrived and the waiting area appeared clean and orderly. My vehicle was taken into the bay immediately and work began. I did not have to wait long before my vehicle was ready. Staff were friendly and a a promo code I had found on the website was applied for a discount. I appreciate the texted link which provides information on what was done to my vehicle as well as photos which I've never gotten before. Overall I've had a good experience and will be returning for future vehicle service needs.
Nice staff and location. Quick service
So my choice for the price i paid was just because I had to $2500, this has nothing to do with the folks at this store, just in this economy no one wants to spend that much for anything. Tyler was great and worked well with me. Would definitely bring my car back for future services.
Did not like how expensive it is, but largest issue was that it felt like I was being constantly up sold more repairs. Just went in for brake pads, and was told they wouldn’t put them on unless I got new back rotors. Also tried to push me to get front rotors, even though they were relatively new. Then said I needed new rear calipers, and said they could not put the car back together without new ones. Seemed to give me a crazy high price for each new find, and then when I was reserved they “did me a solid” and brought it down.
Took us without an appointment and called with a detailed cost of the repairs. Car was repaired in a timely manner and everyone was very friendly and helpful.
Tyler, Justin & Larry worked extremely hard to get what was to be covered by my warranty company. they dealt with them to make sure my car was taken care of and parts were covered by warranty. They made sure I was taken care of.
Work completed in a timely fashion.
Staff friendly, and explained why a certain service couldn't be completed and how to fix it.
They did there best to get me repaired.
Because I paid for a service to have it done right the first time and it was never done right so I had to go back to second time to have it done right not just any service it’s a wheel bearing
Justin was great! Explained everything in detail. No issues at all
I called on a Thursday and asked if they could fit me in for my services on that Monday as I had an opening in my crazy schedule- they got me the appointment I needed and it was done same day. I’m very thankful
I had my brakes are rotors replaced November of 2022. In January I took the vehicle back in for a growling sound. Assured it was safe. Returned in April same issue. Assured it was safe. Returned same issue may wheel bearings are bad. Had the bearings fixed left. Wheel started making noise the next day. The brake dust shield has been scraping on the new rotor Midas just installed.
Brought my truck in for a complete new exhaust (Ford F-150). They said none of the parts were available to be ordered (on an F-150?!?!), but if I could find them, they would install them. They gave me a printout of exactly what I needed. I found the parts and brought them to Midas. They gave me an estimate of 3 hours (approx $450 to install). I questioned how it could take 3 hours to install when all of the parts and hardware were brand new. I was told they add an hour to the estimate, in case they run into problems. He said it would be done the next day. 3 days later my truck was ready. He said the bill was WELL OVER $800!!!!! As you can imagine, I hit the ceiling. He stated that it had needed more parts and labor than he had originally said. They completed the job, without speaking to me for an authorization, and wanted to double the price. I flat out refused and said I still had the original estimate. He then stated, he could see I was upset and would discount the work to bring it closer to the original estimate. One of the parts they installed, was an oxygen sensor that I DID NOT AUTHORIZE and wanted to charge me $126.99, plus labor.
Firstly, Tyler offered a free oil change for Mother's Day and my Jeep was due (lucky me!). I have been using Midas for years and appreciate the personable staff. Never once have I been mansplained to, which certainly happens a lot! And they generally look for coupons for me to save on whatever service I getting done.
Staff were very nice, informative and helpful.
The manager Shawn was great. He was very communicative, honest and friendly. I’ve always felt comfortable with the Southington Midas
the time was long for a oil change seeing they took time to look at other things on the car. An exhaust leak was noted that was replaced less than a year ago. I go for one think not for other things. it should be in and out in 30 not an hours. I also didn't like the price it was about 34 last time and now 20 higher. I will take care of my car from now on seeing its not worth the time or price. like the old saying goes if you want it done right do it yourself. I left with a estimate for nearly 2500 for a car not worth but that. I do have a power steering leak and they didn't note that in the estimate. I know that would have shown if they looked.
The associate was friendly and helpful.
The Southington location, the guys have always been very nice, explain everything very well, and professional. I always take my car to the Southington shop because of this.
Best pricing around for a full synthetic oil change
The work that I already paid for needs to rectified. The car now has new and worse problems since the alleged repairs. I had to pay over $ 250. to get the car towed back to Midas.
I wish I remembered the gentleman’s names that worked on 11/4 at the front desk. He was very nice and welcoming. All the staff seemed happy to work there which is a nice experience especially when you have to wait for your car to be serviced. I felt comfortable to come again.
Very friendly staff. Fast service and good price. Not pushing anything you don’t need.
I thought 800 for a muffler was just ridiculous especially after seeing how much a muffler cost and less then a hour install. I felt like I got hyper inflated cost.
Thank you very happy will all who work on my car
Very professional completed the word no problems very satisfying
Didn’t have the tires I wanted had wanted but the manager called me and recommended a set of tires that I cannot complain with best tires I have put in any of my vehicles yet definitely know what they are talking about overall great people
Mark did a great job educating me and making sure I got an affordable price. He goes above to show me what’s going on, on my car itself. I appreciate the clarity
Employee knowledge, great customer service and the excellent work they do. The technician explain any issues in a way is easier for me to understand, definitely going back to my oil change and any other issue with my car
I have been going to the Southington Midas location for quite some time now. My first service visit, I met the store manager Mark who impressed me with his friendliness and outgoing personality. From that day I have used this store to maintain and service both our vehicles. Mark and his team make each visit fast and easy, always explaining any service needs that might arise from routing maintenance. It is very apparent they bring the needed automotive service knowledge to this store and it sets Midas apart from the competition. Mark and his team have earned my trust, respect and business.Sincerely,Sean Booska
have better amenities for waiting customers. there wasn't even any cups for the water cooler. the customer that came an hour after me got serviced before me.
Everything was explained completely and was done in a timely matter, there were no problems
The manager told me the plastic covering under my 2013 Escape was missing several screws. He asked me where I last took the car for an oil change. I said, “Here,” the Midas I was at presently. He didn’t believe me. When I got home I checked my records, and found that I did indeed bring the car to Midas for the last oil change. I asked him if he could have a few screws installed. He told me they didn’t have any screws.Also, the manager asked me what type of oil I wanted. I thought he should have known or at least looked it up. He would have also seen that I brought the car in to Midas the last time I had the oil changed.I thought the manager could have been a little more accommodating and customer friendly, especially since the cost of an oil change had almost doubled in a year.
Nothing, the price for the brake job was just higher then I was comfortable paying.
The manager and the workers were extremely friendly and went out of their way to complete my service quickly and efficiently
I appreciate the willingness to take the time to listen to my concerns and then thoroughly check out my vehicle. What brings me back to this Midas is the fact the employees are never pushy with their customers to spend money, money, money on our vehicles! We’re informed of what is needed, this costs associated, any deals available, financing options, and a time frame before our vehicle is going to be in major trouble. It’s a rare practice and needs to be continued. It is simply the reason why when I was informed my front brakes were near the end of their life, I said “go for it” today. Heck, I KNOW I totally could’ve stretched those brakes for at least another 6 months easy. Been there, done that. However, the Midas employees are terrific and personable, and I absolutely believe them to be honest.
The manager Mark at the Southington, CT location went above and beyond the call of duty in helping me out. I can never thank him enough. Super kind and sympathetic to my situation.
The service was quick and efficient. Pleasantly surprised that a tire rotation was free with the oil change preformed. Also, appreciated the inspection to know what repairs we could expect in the near future.
I brought my car here a few times and thought that the guys here were pretty good. Last time I went though I'm pretty sure I was straight up lied to. The guy at the counter told me my brakes were so bad that my pads were gone and they were digging into my
Great staff. They took me last minute for brake repairs and didn?t have to wait too long. Came back for tires and alignment following day. Seamless purchase of tires with delivery for next day to install. Very satisfied with both. Will definitely be us
"Great friendly service, fast and efficient! Definitely would recommend for anyone to go to this place. They actually know what they are doing! Thanks! "
"Had an oil change & tire rotation at the Southington Midas. They did an excellent job and were very careful with my rims. I can be fussy when it comes to my car. Thank you from service to technician, I felt my vehicle was in safe hands."
I had a great experience with my oil change and even fix 2 other problems that I had.
"Guys at the shop were welcoming, they were great. Would come back for further services "
"They are always very friendly. The work gets done in a timely manner, and at a price we agreed on. No extra work is added to blind side me. If something extra is needed they ask before doing it. I'm been to others but never return. With then I do and will "
"I took my car back in November last year for an alignment & the mgr recommended to do a break work. ""Job"" was ""done"" & 2 month later had the same problem again with the breaks. I took it back and it cost me same amount as the first trip. I have called cor"
made appointment for oil change--told clerk needed oil change. wrote note that iwanted regular oil and had a coupon for 21.95. he read note--said ok-and handed noteback to me. after car was on lift told me he could not honor sale coupon--because oil coupon
Not only did we get an oil change. We had the brakes checked. I was shown an issue with the rear brakes which was corrected in a timely manner. All actions and related parts pricing was shown up front. My Equinox is running great.
"Rob and his team are amazing! They picked my car up from work for service for an oil change. This saved so much time , no waiting. They called me and kept me up dated on the car. They also found a problem with one of my tires that saved me from probabl"
Awesome service and great people
Excellent and prompt service.
comprehensive and professional
None of the workers wear masks despite the legal mandate. One coughed and mentioned he wanted to go home and be in bed. Protect your family. Go elsewhere!
"Front desk tried to ignore valid coupon & charge regular price, ""forgot"" to rotate tires, (insisted they did when didn't), no reminder sticker, tremendous upsell approach, no one wearing protective masks..sorry, never again.."
Love going to these guys. Chris on the counter always fits me in and Alex has been working on my vehicles. Wouldn?t go any else. Thanks Guys.
Midas put a new oxygen sensor in so it wouldn't damage the catalytic converter. They fixed it within a hour. And I haven't seen the engine light go on yet. So Good Work Midas mechanics.
Great staff. Very friendly and great prices. Recommend 100%
I was pleased with the shops service. I found them to be very attentive and cordial. My appointment was made without hassle and the work was completed in a reasonable time frame. I was able to pick up my car at my convenience when I finished my errands
"I think we just found our new mechanics! Always great customer service and looking for ways to help me and accommodate our needs. Worrying about waiting, they will offer to drop you off home and come back and pick you up when your car is done."
"Thankful that the muffler service was done promptly and efficiently. All staff members were professional, friendly and efficient."
"The web-site Midas has is the most useless ever.!!! I was thinking of using them for services, but now that I can't even get a preliminary quote without a hassle, i will go elsewhere... Horrible!!!!!"
They did a good job replacing the instrument cluster. Plus putting new struts and oil change new muffler. Thanks for all your help.
"Have been have work done here for almost 25 years.Always gotten top notch work.Karl has been excelent.New manager Will is very good,staff is friendly and knowledgable.?"
"I went in for an oil change and will the new manager let me know that I also had to replace my power steering fluid and my serpentine belt. After letting him know I was concerned about the cost he helped me apply for financing on the spot, and even helped "
Had issues with service and conduct at southington midas location..after many attempts to get some help with this issue I give up..no more calls or emails being returned to me..Im very disappointed with my service and lack of importance for my issue
I live in Naugatuck CT and I know there?s plenty of good car services near me but none of them would compare to the experience and professional service that the guys at Midas done. I really appreciate Will and his crew for the great service. And the money
"Had brakes done went back with problems from thework waited 4 hrs in office till they shut lights off and workers started leaving while I'm sitting waiting for them to look at car..was told by new manager his guys were b*cthing to go home,,was told to "
I USE YOU PEOPLE FOR MY CAR CARE & I AM VERY PLEASED WITH ALL OF THE GUY'S THERE.
"I spoke with Will/Manager at the Southigton, CT location on 10/5/19 in person * by phone on 10/12/19. My AC was recharged in June 2019. I stated at the time of service that I had to do this each season. The 1st week of September 2019 Midas did a complete b"
They did a good job but I was told I could have gotten a cheaper price for what they did. They even gave me a discount for what I had done and I was told they would have done it for a cheaper price with no discounts.
everything is ok with the job you guys did.thanks for your service.
Got my brakes done on my 370Z. No more squealing and the car stops great so far. Prices were reasonable compared to a dealer. I would recommend. Staff is pretty chill and knowledgeable.
Great work wonderful communication could not ask for more honesty would definitely recommend to anyone in need of repairs or services!! WONDERFUL SERVICE !! Thanks guys
Karl and Manager Chris have excellent service. Honest and professional. Will be back for all my car service.
"Nothing other than the best place for service, customer service, cost, friendliness, and knowledge. "
"I am very pleased with the new management. They are knowledgeable, courteous and informative with replies to my questions. It is worth trying out the new management for your car repairs."
"Friendly, prompt service reliable advice fair price"
I believe they did a good job but like any place the prices always hurts.
"Fast, friendly and honest service"
Carl is great! I made an appointment easily. I was treated nicely I the waiting room. I was in and out in no time. Great service!
Been getting my oil changes at Midas & they have done a great job. Really like Chris. He took the time to answer any questions I had.. Will definitely go back again.
Great shop. Good bunch of people.
Went in for front and rear brakes. Turned out I only needed rear. Great job and cost effective.
frank and the crew at midas in southington are the best! I showed up wth major car issue they were booked solid but fixed my truck within a couple hours ! Fair price and fabulous service! They are my go to from now on! Thanks Frank
"I had my from brakes done. Car was ready when I needed it. I thought I needed some other work done, but I was told everything is fine. They didn't try to sell me service I didn't need. ....and always service with a smile :)"
Midas consistently provides high quality service for my Mercedes. I would highly recommend them to anyone.
This was the best service received at an auto repair shop yet. Frank was willing to work with what I had going on with the amount of work needed for the vehicle. This Midas is my go to repair going forward.
"Noisy muffler, needed replacement. I didn't realize it had a Midas lifetime warrantee, and expected a bill of $300 or more. Only paid for labor and parts! Also, kindly gave me a ride to work and picked me up, which I don't think is in your job description."
"Had heater core flushed per recommendation, Heat is now worse than ever. Had fan and ac belts replaced and after a few days they were screaming on start up. Adjusted them myself. "
"Thanks for the great care you took of our Mercedes, The dealer can be so expensive and very time consuming. Midas Southington has the expertise and we are very pleased with the customer service we receive. Thanks!"
They took care like alway's.
I am so happy with the service at my Southington Midas! The team there truly cares for my safety!!! Frank and Ed are the BEST!
"I?ve been pleased with the Southington Midas since I have started using them to maintain my vehicles. The crew seems trustworthy and is very friendly. After decades of getting my vehicles serviced at the dealer, I realized that once out of warranty, using"
Excellent service and very professional.
" Ed suggested some low-cost options since I wasn?t going to keep the car but I had to have it inspected. Since I needed brakes and I had a muffler problem he solved the situation at relatively low cost & rebates. By the way Ed, thanks we passed inspection"
Excellent service and workmanship. I called the day before, got an appointment first thing the next day (Saturday) showed up 5 minutes early and they took me right away. I was in and out in 30 minutes. I could not be more pleased with the service or the support team. Great Job.
Did a good job and didn't have to wait long at all.
"The Southington CT Midas store is excellent for manufacturer recommended maintenance in addition to the more traditional repairs Midas is known for(brakes, struts, and exhaust system etc..) We just completed a regular service interval for our Honda Pilot"
I will not be back to this location
Great job friendly honest service
"We have a Lexus and apparently replacement of headlight bulbs is not a simple thing to do. Our local Midas dealer got it done as always. Great service, reasonable price. Have to bring my Honda in soon as well. "
They did a great job , I would definitely go back again
Thanks for the quick turn around with brakes and tires
Midas is a very nice clean well run business very professional and highest quality service
"Always satisfied with the service provided at Southington Midas. Friendly, efficient and reasonably priced. "
"The oil change was quick with only a short wait. The coupon I presented indicated that my tires would be rotated and all fluids checked along with the oil change for $19.95 however, only the oil was changed for $34.54. The fact that my vehicle required a"
Midas has always been great, very professional and the work preformed was of the highest quality very satisfied
"I dont go to Southington MIDAS, but when I do it is a great experience. It is reassuring to know they are there on little notice."
Midas is always a great experience
I was pleased with the service that I received at the Southington Midas store location. The manager worked with me on my unique exhaust system repair situation.
Ed was very helpful and his mechanics did a quick job for what they had to do. Thank You
You did a great job I would recommend you
"As always, excellent service on the vehicle as well as customer service. Don"
Thanks to Midas in Southington for a great experience with the service to my Mercedes E320
Midas is a very good shop and I trust my Mercedes with them to get quality service. I will go back to them with all further issues my car may have. Great job Midas!
Midas has been terrific and very professional I highly recommend them
My car feels like a new car again since they put the new bushings and new tires on the car. The service is very good.
Done is an extraordinarily fast amount of time, with professionalism and grace
Cars handle has increased to beyond that of the assembly line.
"I have had both of my cars serviced at Midas recently. New brakes on one car, oil change, tire rotation plus a couple other minor items. Was very pleased with the work effort, and also pleased with the professionalism shown by the business owner. I?ll will"
"Great service, good price, work completed on time"
Had front ceramic pads replaced and rotors resurfaced. The pads were no charge due to lifetime warranty job of four years ago, so only labor charge on this job. Great service with quality work, no hassles, and done in an hour.
"You might not be aware that Southington Midas is an excellent choice for purchasing tires. After being extremely satisfied with my purchase of tires for my Honda CRV last year, I went right to Ed, owner at the Southington Connecticut store, for new tires "
"EVEN THOUGH I HAD TO WAIT MANY HOURS BECAUSE I PREFERRED TO DO SO,I WOULDN'T CHANGE IT FOR ANYTHING. BECAUSE I GOT MY CAR FIXED, AND THE OWNER PROVIDED ME WITH A FULL EXPLANATION AND SHOWED ME EXACTLY WHY HE WAS RECOMENDED THE WORK TO BE DONE AND OFFER AS"
Midas is a trusted service center and I feel confident with their knowledge and workmanship
"We needed a new set of tires (plus balancing and front end alignment) on super short notice the job was done efficiently, when needed, and as promised. The price for the tires was pretty reasonable also. "
Horrible Experience. Job took 24 minutes and charged me 2.5 hours of labor. In hindsight told me that if the job took faster time price would be adjusted but after I signed it he holded that against me telling me thats the business very upset and dissatisf
I have recently had two significant repairs done on my Tacoma at the Southington Midas shop. Both repairs were done promptly and properly. The staff were friendly and I felt comfortable. Thank you
Ed and his team at the Southington Midas are exceptional. They took the time to review the service I needed. Treated my car as if it was their own. Kept me updated on what they were working on to solve the issues. I trust them completely and travel to
Service and status of the service being done on my car were excellent. Ed is trustworthy and hardworking. I originally went to this location because of my work location. I travel to this location for all my service now. Steve (mechanic) was thorough an
i just want to say a big thanks Ed and the crew. I was taking my son to his college in Mississippi from Nova Scotia. During the trip a couple of dash lights came on. We stopped at the Queen St shop hoping for help. Ed had the car diagnosed and repaired in
Thank you guys for treating my car with love. I love my new mini. I was refused service at the place next door so of course I went to Midas and was treated with respect and they are very knowledgeable. Thanks!
We drove in with a broken muffler pipe hanging down the wrong way. It was unsafe to drive. My regular mechanic could not get me in so we drove to Midas who got us right in and repaired the pipe. We will definitely come back as this is a full service s
"I have had major repair work performed at this Midas for years when my new vehicle warranties expire including installation of exhaust system components, brakes and rotors, shocks/struts and most recently, major air conditioning system repairs. Ed is very"
Never have an issue with the guys here. Always fair prices and quick/quality work. Very satisfied.
"My husband and I are very pleased at the honesty and experience in fixing our vehicle. Ed is very professional in dealing with his customers and always gives us a secure feeling that the job will be thoroughly done. As for myself, the waiting room is a v"
Nothing against the guy Ed who runs the shop but this is crazy. My SUV wouldn't start. I brought it and wanted to have the starter tested. The starter was the issue. I was quoted a total of $397 to complete the job which included $98 for labor and $249 for
Nothing against the guy Ed who runs the shop but this is crazy. My SUV wouldn't start. I brought it and wanted to have the starter tested. The starter was the issue. I was quoted a total of $397 to complete the job which included $98 for labor and $249 for
A friendly and professional establishment. I was extremely happy with how they treated myself and my vehicle. I would recommend them to anyone looking for good honest service.
"I highly recommend Midas for their performance and integrity. We started a great relationship almost six month ago, and I will always come back. I trust their honesty and good work."
Bad customer service and very unprofessional! Had AC checked...replaced part they said and ended up being something else. However, $600 later we still have no AC. Manager yelled at me on the phone. My husband went back in a few months later b/c we were still trying to get our diagnostic fee refunded (despite sign saying FREE w/no fine print) and the manager kept bashing me to him! And after having my husband run around getting receipts saying he would work with us..he wouldn't even look at them.
"The service, quality of work, and dedication that Ed and his staff provide at Southington Midas are above the rest. After having been to other shops all these years, I won't bring my car anywhere else."
"Sign out front says $20 for Oil Change and Tire Rotation. THIS IS FALSE. Manager gave some BS that he had NO regular 10W-30 - only had high mileage, and for that he'd have to charge me $10 more. Also said he couldn't give me a break even though I brought "
"I've been going to the Southington Midas for over 10 years. I can always count on the staff honesty. If something doesn't need fixing, they'll let me know. Definately not like other chains where they try to sell you services you don't need."
