Everything went smooth from start to finish.
They treated me like family from the moment I walked in. Very personable, friendly, courteous. Offering me coffee or water. Inside the waiting room was. Immaculate, extremely clean . They took the time to explain everything in detail and what the cost would be. I'll never gi to another shop..and I'm telling my friends and anyone I meet about FWB MIDAS SHOP
Excellent service. Overall professionalism. This location rapidly scheduled my appointment and received our vehicle within 2 hours. The vehicle was completed the same day within 3 hours of dropoff.
Got a same-day appt and work was thorough and quick. Tech identified a leaky plug and fixed it inexpensively. Owner was personable and relayed a sense of honesty and professionalism.
Recommendation not provided before installation.
Great service and communication
Excellent personnel and experience with them. Active duty discount appreciated. Very helpful and mindful of my budget.
I was satisfied with the service of my vehicle. Breaks work fine. It was a good experience just too expensive other then that everything was great.
I was given absolutely wrong information
I was able to schedule an appointment for my car on a Thursday afternoon, they were able to get my car in very quickly after I called, and had an entire inspection done, fluids replaced and my issue resolved before they closed on Friday.
They are stocking the tires I need for our fleet. When we need them they take care of us.
dast.courteous. good value.
The two mechanics I worked with Jay and Niven are the best. They have a very impressive knowledge of cars and are highly skilled. It was fantastic working with them trying to figure out what was causing the problem with my engine. Then they fixed it. I could not have been happier. This will be the first place I go or recommend for maintenance, including serious engine repairs.
Before the service my car had no issue. I just wanted to get oil change. Once they gave me my keys back, my engine light was on. I immediately went back in to ask what happened to my car. The lady on the front desk Ms. Sierra started lying, saying that it was already on. When did she get in my car? I had no issues, there was no light on dashboard. When I scanned through OBD2 scanner, it showed P0031 code which is my o2 sensor failed. Now I have to pay all that out of pocket, but why? What is my fault in this situation? I brought my car to your service, paid the service fee, and because of your technicians fault, it damaged me mentally, and financially. I am worried about what other damages happened to my car, but I can not take my car to diagnosis because I can not pay $200 just to learn how your technician damaged to my car.
Jay was very friendly and had great customer service
The price was great for synthetic oil also they were able to get me in the following morning
Excellent service here, Owner Joe and Nevin the technician that worked on our vehicle were overly nice and helpful when we needed our trucks water pump fixed ASAP!! It was a 2 hr job and they closed in an 1 1/2 hrs, but Nevin said he would finish the job for us since we were on vacation an leaving in the morning for Michigan!! We would highly recommend this business to anyone that needs them!! Nevin is very knowledgeable and they are Wonderful people to deal with!! Thank you for getting us fixed up an on our way so we could get back home safely:) We are thankful for your help!
Great customer service. Affordable prices. Quick service
every aspect of service was great
Took care of my brake job in minimum time and was done right with no problems
This shop was EXTREMELY professional and overall the nicest place i have been to thus far. The Manager Jay and the other techs were very friendly and make the whole experience amazing. The updates were wonderful and they even informed me of things as they arrived. I had a issue with my manifold leaking and they took care of it in a timely fashion. Definitely coming back to the location i had my car served.
I wanted my entire exhaust system replaced and it was completed with perfection 🥰
Replacement brake line could not be located and shipped in, a timely manner so Jay custom made one and had my truck back on the road quicker than I thought. Jay and his crew have always done superb work thus far, and would highly recommend them for your services and repair needs. Christin made the scheduling drop off quick and painless.
Friendly check in. Detailed explanation.
Jay Putnam is the best owner/operator/Mechanic of all time!He has been a blessing to this city.
The young man that did my tire was very courteous and friendly. Also went above and beyond.
Jay Putman is always honest with me and cares about me as a person. I fully trust him to work on not only my own car, but my mother’s, as well. He is knowledgeable and a good guy. I am thankful I have an honest car guy because there are a lot of crooks out there. Jay is a great asset to Midas. Along with his new hire both in the office and out in the garages!! 5 stars
Great experience and I will absolutely be back!
Professionalism and customer service
Jay was very nice and helped us figure out what we needed done.
The employees were very helpful. Especially jay
Went in for an oil change and they did not tell me that it had to be $300 or more so when I got there they added $14 to my bill so that I could actually go through with the process and then the finance company actually charged me an extra $15 and some change so my $280 something dollar bill went to $324.29 not sure why the finance company charged me more cuz I have 90 days before interest is charged
Jay was upfront and honest about all aspects of my visit. His mechanic was confident and professional. All areas of experience were relaxing and smooth. I have already recommended them to friends. God's blessings on competent people.
The staff was awesome, especially the young lady at the front desk (forgot her name). They help me out of a tight spot since my vehicle started leaking coolant 11 hours from home. We came down for vacation and the last thing we expected was a broken vehicle. They were able to diagnose and repair the issue with very little vacation time wasted. I would highly recommend this location to locals of the area and for anyone that visits the area and needs emergency repairs.
The manager Jay was super nice and informative. They didn’t have the tires I initially wanted in stock, but upgraded what I wanted without charge. For all services overall, I feel everything was priced right.
Had 10 am appointment they were ready for me. Courteous service. After service drive off had bumping . Returned Tech quickly found stone in tire treat. Cheerfully removed it, All Ok thanks. Visiting FWB from Texas
Is quick and quality service
One o the only places I know I won’t have to return with issues. I have been bringing my vehicles here since 1990. Although owners and managers change, the quality of service is exceptional. I was extremely happy with this visit. Clean, new chairs, tv, and awesome personnel. You won’t be dissatisfied, especially with Lifetime Warranty. I have used warra multiple times, because we keep vehicles for up to 10 years. Pads wear out, great place for warranty work. Always easy to get service here.Thanks for always being there for me and my family. Highly recommend this Midas for service. Jay and his team are experienced and understand customer service.
The young lady (Lea?) at the counter was VERY helpful and went above and beyond to make my visit a success!
Very customer oriented. Alina was superb! She showed me that I had 2 stripped bolt holders on my hub.
A prompt great job was performed to repair the tire.
The staff and management was very accommodating and friendly. They were willing to work past closing to have my vehicle done that day if necessary as well as give me and my 2 year-old son a ride back home while service was being performed if I wanted. The work done was great and my brakes work beautifully again.
Fantastic staff, very professional!
Received a complete vehicle inspection with what needed fixed now and what will be coming due soon. No pressure and was scheduled in qickly to get work done. Everyone was friendly and knowledgable.
Friendly service and price comparison was ok too.
I had an exhaust leak on my Titan pick-up. Midas found the leak and discussed that it may still be under warranty from Nissan; suggesting I may want to check with Nissan. It turns out the leak was covered by warranty. Midas not only found where issue was, they also saved me a bundle of money by suggesting it may be covered under warranty. I've had several other times when the same Midas has worked with me and helped me fix things in the most economic way possible. They are my 'go to' shop for most repairs.
I was told my calipers were fine. Two hours into my 11 drive home my right rear caliper seized up. My pad eventually cracked and the rotor is smoked blue. I was able to make it home. Taking it to local Midas tomorrow to have it looked at again. $1,100 is a lot more than what I’m used to paying. I guess they saw that out of state license plate and knew they had me. Vacation is already expensive enough without feeling like I was over charged, but what was I to do?
They just do really a good good job and are customer oriented.
Manager and front desk were friendly, but raised the quoted priced from $600 then to $900+ then finally paid $1K+. It also took more than a week to finally get the simple two parts. The parts and service were overpriced.
I normally do my own oil changes and the only reason why I needed to do an oil change was cuz I was away from home. I'm not going to change doing my own oil changes not because Midas was poor but just because it was my only solution facing where I was located at the time. An hour and a half is a little too long for a little change when it only takes me usually 15 minutes
Good quality and very friendly staff
This event was unplanned but the staff was very professional and quick and did a great job
The manager and the receptionist were amazing. Communication was very clearly and I was made to feel very important and my vehicle was treated with utmost care and attention.
Jay was personable and professional.
Quick service and good price!
The manager, Jay was extremely nice. I drove 2 hours to that location , because the Midas in Fayetteville,GA did a horrible job, the GM at that store never contacted me back to fix the issue. So I decided to contact the store on Ft.Walton, and Jay took great care of me, he also called me the next day to make sure everything was ok with my truck. I would recommend anyone to go to that location. The staff was nice as well! Oh and the bathroom was even clean considering it was a unisex bathroom! Jay thanks for taking really good care of me!
I was ripped off! I was told that my front brakes and back brakes were out but I knew it was only my front brakes and they had just started making slight noise then he wanted to charge me over $1,000 to put on front and back brakes! Totally scammed I will never return and I advise others not to
The final bill was way more than I was told on the phone. I was also quoted 835 for a brake job. That’s about 400 in labor which is waynto much.
Mgr was very polite and thorough in explaining work to b done.
The attendants are always knowledgeable and always courteous.
Personal service from rhe manager, Jay. Ease of setting up convenient appointment for repairs to be completed. Friendliness ofm mechanic performing the service. Final price matches quote.
Excellent customer service. Short time for the vehicle to be ready. Easy to schedule an appointment.
Completed what I needed…. Kept me informed of what was being done and how soon it would be completed
Jay was awesme. I dropped my car off as he asked because they were busy. A ittle while later called and said car was ready. Oil was changed and he said my brakes were ok. Didnt recommend changing pads as I thought it might need it. Jay is an assest to your company.
Jay was very professional and honest
Excellent service, great pricing, and good conversation filled with integrity.
I felt he went above and beyond tp fix my brakes and get it done in 6 hours. I was an out of towner
From out of town, likely not in a position to recommend as a resident of the area might, but service was highly satisfactory, friendly manager, great job all around.
Over 700.00 for a 200.00 part with a less than one hour install. And an hour wait to have vehicle looked at after the scheduled appointment time. Right wheelbearing replacement. Workers poliet staff friendly but your going to pay and wait awhile.
I can always rely on Midas to be trustworthy, affordable, and knowledgeable when it comes to maintenance on my vehicles.
Staff were very professional and courteous
Dana got me in and had my tire repaired minutes before the store was set to close and with other customers ahead of me. I was from out of town and greatly appreciated her caring. Exceptional employees!
I was a walk-in customer and had several issues fixed without spending a large part of my day. Everything that I came in for was fixed plus an issue that I didn’t expect to have fixed.
I am always prepared for the up charge recommendations but the two previous visits did not come with any compared to the 2 during this visit.
The staff exceeded my expectations. They even fixed a loose panel on the side of the car that I asked them about fixing. They were great!
Very happy with my experience. Very informative. Showed me the possibility of needing new tires and alignment in the near future.
I called earlier in the morning to see if they would have a minute to look at my vehicle. They told me around 10AM would be the best time. I got there shortly before 10AM and they immediately got my vehicle into the service bay and made a quick adjustment to the front end and I was on my way by 10:20AM. Very friendly and professional service.
"I've been using Midas for 15 years or so, and I have always gotten good service. They have even fixed a couple of minor problems without charge. Now that guarantees I'll keep coming back for servicing! Another thing is the guarantee. I bought some struts f"
Timely as long as you make an appointment.
"Came in today to drop my 2003 Cadillac Deville off for an oil change. I was told my car only takes synthetic oil, and it was against company policy to use conventional oil. So I took my car somewhere else. Please add conventional oil as an option."
"Went here for some motor work after my spark plugs shot out. Paid over $2500, which the manager told me it will only take a week to perform the repair. It took almost two months to get my vehicle back, which is now missing worse and also broke my AC line. "
"Went here for some motor work after my spark plugs shot out. Paid over $2500, which the manager told me it will only take a week to perform the repair. It took almost two months to get my vehicle back, which is now missing worse and also broke my AC line. "
"Excellent service, quick professional job. would absolutely recommend this shop! Manager Bob was friendly and the price was very reasonable. "
Thank you for the prompt service and repair of our fleet vehicle. The communication throughout the process either via phone or email was excellent. Job well done! Great Staff!
I have been this shop 2 times now and the store manager Robert was very open and honest about my vehicle like it was his own not to mention he helped me out with some tips. So over all pleased with his professionalism. His mechanics done a great job as w
The shop does not honor the Midas warranty on brake pads and will purposely waste your time if you try to have the service done
dont got there would be my best response
"Came in for a brake inspection only, but they were able to get repairs handled immediately afterward. Very fast but thorough. The manager was very friendly and genuinely concerned with my service satisfaction. Highly recommended!!"
"We just moved to Florida from Michigan and needed the Air Conditioning worked on. They did a great job and Robbie went over and above to explain things to us plus a few extras, we were very happy with the service we received. We will be back for all our ca"
They were very friendly. They got my truck up and running pretty quickly. Thanks
Always good customer service when I come here
Good friendly and timely service.
New manager seems very pro-active and customer service oriented.
You've went up on your prices and that sux. Bob had reasonable prices when he owned the Midas stores.
The Midas team was great. They were respectful and provided excellent service. Would highly recommend!
Work well done and performed
"Bob and his crew have taken care of my Porsche for many years, trusted solid work and great prices. I?d recommend any car high end or normal car to this fwb location. Of course, if bobs running the show you can guarantee that your car will be Fine 100%."
"This is from Dylan's father. Dylan is stationed at Eglin. He needed a car. We shipped it from Cincinnati Ohio. Upon pickup Dylan noticed the brakes were acting up. He took it to Midas. The manager Nevin, I hope I spelled this correctly, was great. O"
"Very grateful to say the least. Bob was the best. He explained and shows you everything so you can make an informed decision. His people were fun and pleasant to work with and they knew what they were doing. I was in and out before i knew it, i have never "
Good customer service is hard to find in Ft. Walton Beach. Midas Auto Care is an exception! I took my hard to work on car hoping to get good work with a fair price but I got great work at a **** good price. The owner took their time and found me the cheap
Also received oil change at time brake pads replaced don't know why this was not included
they are awesome and very polite
Still the best place in FWB FL for a basic oil change!
Staff was friendly and knowledgeable. Service was timely and I was notified when the car was ready
Overcharged. Said it was a special filter and had to add on $. Sonics have a filter that you can get anywhere for about $7, and they charged extra. Had a coupon for a $19.99 oil change and they ended up charging $35. Will not go back.
Good price, friendly customer service but after getting my tires rotated my car start to shake bad.
Bob was extremely helpful from directions to the shop to the end of the process. My truck needed a catalytic converter and a pipe or 2. Some of it had to be made up on the spot and Bob was very confidant in his crew's ability to get the job done and done
"I am always satisfied with my local Midas. Work is done on time, the staff is very friendly & Nevin is the best!!"
O2 Sensor fixed my vehicle problem Ive been having for almost 4 months
"Great service and customer care! Special Kudos to Nevin Bayne who went the extra mile to troubleshoot a difficult problem and resolve it.Thanks,Mike DeHart"
Bob was helpful and detailed. He found a coupon that saved us even more than the one my wife had. I am a busy handyman who needed quick service to my work truck. Midas didn't disappoint. It's nice to know we have a reliable service dept. that we can count
"Great service, in and out!"
"06 Mustang needed muffler realigned to keep from hitting bumper. Tech looked it over, found the problem, adjusted muffler hanger with biggest pry bar known to man. Fast, immediate, friendly service, no charge....Thank You Midas for supporting a Vet and hi"
Nevin Bayne, Mgr, Lead Tech, did a great job on my recent visit....with over 1400 Midas locations in the USA and Canada, the Fort Walton Beach store gets my vote every time. Jim B.
The crew is so sweet and reliable. I never have to wait to long for them to service my car.
I replaced the two front tires on my 2011 BMW 535i while in South FL and the shop told me I did not need an alignment. I took the car to Midas and was shown how bad the alignment was. The service was fast and Bob went above and beyond in helping me with m
We knew we were making a big investment in our truck and Bob went above and beyond to get us some options to make the best choice.
"Broke a rear spring on my 2011 VW Jetta w/185,000 miles on Sunday evening. Called and spoke with Bob Towers first thing Monday morning. He assured me that it should be drivable the short distance to his shop, and said to bring it over and he?d have it chec"
the guy last i dealt with gave me a thumbs up when i told him all i could do was a bad review.. This place is the only review I have ever done. Look it up!! I am 45.. Been driving my old truck for 15 years . Its a tank .. it had a short in ac the guy at de
"The guys at Midas are always polite, and do a great job. I highly recommend this Midas to anybody that needs auto service."
A job well done...prompt, dependable and at the right price
"100% happy going here. Taking care of what needs to be, Very ideal in service. Best, Ryan "
Brake job ended up costing $2600. Vehicle was returned first time with no breaks after $1600 worth of work. Had to send back in and spent another thousand dollars to get it right. When we picked up vehicle there was oil/grease smeared into tan leather seat
"Had a wonderful visit this morning at ""Midas"", Fort Walton Beach....I had an appointment for a oil change.... everything came off right on schedule...my technician was very pro-active and educated me on some other maintenance subjects at no charge...can't "
Bob was great. Fixed our problem and had us on our way in a matter of minutes. Thanks Bob!
"Both times that I've dealt with this shop, my experience has been pleasant. Great service, very thorough, and quick. Spending time there has a down home feel to it, with the coffee pot and the conversation . Bob is a very friendly and knowledgeable person."
"I came in to get pads changed. Told the rotors were too worn and needed changing also. No prices were mentioned. Not really given an option: ""It needs to be done."" Then I am given a price for services rendered that was almost THREE times what I was ex"
This is no longer my vehicle I traded it in to Kia of Kings Auto Mall earlier this year ???
"Done great, but then you always do. I wouldn't trust my care to anybody else! "
Got us in and out quickly. Great job!
Best auto service in okaloosa county/even the coffee taste great!
Nevin and coworkers fixed my daughters car which had multiple issues. Bob and the employees have great customer service. They were able to get everything done in a short amount of time and they did a great job!
Great experience nsjsysbdndiidbzuz
Had a bad muffler replaced. They ordered it in and got me an appointment the next day. When I showed up they got me right in and finished it 45 minutes ahead of what they said they would do. Friendly customer service good product
Very good job.Bob is great. I like him.
"I brought my car to Midas after reading from many good recommendation and great reviews about Bob the owner. This man is very very honest, polite and kind even my car was in the shop for 3 weeks but Bob took care the car very well.After the timing bell, "
" 5/16/2018 We were in town for vacation, had a tire go bad...Bob is a very friendly owner, and the team showed me my issue up close and personal, and even changed my tire and completed an alignment in great time...But on the road back home, we lost a hubca"
Bob Towers and his team did a wonderful job for me! I wasn't sure they could find an exhaust system/muffler for my beloved 1995 Toyota Tacoma but they had one brought in from out of state and the repairs were made promptly and efficiently at a very reasona
Always a great experience with the guys at Midas.
We were on vacation for Spring Break and needed an oil change before we returned home to Houston and we stopped here. Service was excellent. The owner was in and was who attended us. While we waited he kept us entertained with conversation and gave us seve
Best car service in Fort Walton Beach, Fl.... Honest-fair prices-great advice...what more could you ask for? Can't wait for my next visit!!!!!
"Ordered a set of Cooper STTs for my Ram 2500. Shop got them in quickly and installed while I waited. Awesome job by the guys in the shop. Due to the work on the 2500, just ordered a set of Mud Claws to put on my Jeep CJ through the shop."
Didn?t need a lot done but everything that was done was perfect. I had my brakes looked at and they said they were fine for now. Love the honesty.
The owner of minus Bob was very pleasant and taken the time to show me everything that was wrong with my brakes. And then did very reasonable pricing. And have the job done in under an hour and that was me pulling in on Saturday . I highly recommend Midas
" After going to three different repair services on Thursday, I finally pulled into Midas. All the other places had told me that the problem was extensive and would be difficult and costly. I had to make a trip to see family the next day, so I was frantic t"
"....and the time and effort they take to make sure she runs well means alot to me. Bob and Team Nevin are meticulous and thorough, I am always happy with the service! Highly Recommend!"
The owner Bob and the technicians were very friendly and knowledgeable. They fixed some serious issues with my car quickly and at a fair price. They even followed up after the repairs by calling me to make sure my car was running smoothly and offered a fre
Excellent experience at the Midas in Ft. Walton today. Service was excellent and I am very pleased. I would wholeheartedly recommend this facility if you need service.
Very upfront and informative. They were on time and did the work that we agreed on. Friendly at every level. Thanks guys
Very professional and inexpensive.
While on vacation I had a problem with my rear brake calipers. I went on line and found Midas of Fort Walton Beach. Since I was from out of state I wanted a shop whose warranty would travel back to my home state. I talked to the owner on the phone and gave
I took my 2013 chevrolet silverado in the shop to have my exhaust system installed. The owner Mr.Bob was awesome to do business with he showed me what they were going to do before they did it and the custom work that was done to my truck was by far the bes
I had a serpentine belt come off due to traveling through a very deep puddle faster than I should have. No damage, but the belt just needed to be reinstalled. The shop put an inexperienced mechanic (under supervision) to do the job, but he continually misrouted the belt, and couldnt get it on. After about an hour, the guy who should have done the work got after it, and it was done is short order. For the privilege of OJT, I was handed a bill for $53.40. Had I not been stranded and at the mercy of this shop, my regular mechanic would probably have done the job gratis. Certainly $15 to $20 for what should be a 5-minute job would have been fair. Will I go back? Are you kidding?
I have no complaints, the service was performed and my vehicle performed so much better. //The staff at Midas are very friendly and professional. I enjoy the fact that they take extra care of your car, i.e. Plastic and floor mats to keep your car clean. Bob, Rod and Nevin are very professional. Thanks again! Carlos.
"I had an exhaust problem with my Toyota Sienna so I went to see Walton Beach Midas and they fixed the problem in no time flat and I was back on the road. They did a great job fixing my van,I would recommend to get your vehicle fixed by them. "
This Midas Car care service center was thorough in showing me what work I needed done on my truck. They handled me with professional car care service and respect. There Auto Techs in the bays were spot on professional and executed top notch work on my truc
My husband went to the midas in fort walton beach florida and it was an awful experience ! The mechanic told him that he just needed knew brake pads and to go to the guy at the front desk to get a quote . The guy at the front desk was the owner and he have
